Children Hospital-Vis Report

8/3/2019 Children Hospital-Vis Report

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The Children Hospital &The Child Health Institute

Medical Social Services Project

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VOLUNTEERS IN SERVICE PROGRAM (VIS)

VOLUNTEER WORK DEPLOYMENT REPORT

START DATE: 14/07/2011 END DATE: 28/07/2011

THE CHILDREN HOSPITAL

& the Institute of Child Health


Outdoor Room No. 205, 2nd

Floor

Ferozepur Road Lahore

[email protected]

GROUP MEMBERS

Mamoona Masood L1F08MBAM2112

Mahwish Imtiaz L1F08MBAM2009

Syed Saad Sajid L1F08MBAM2042

Ahsan Iftikhar L1F08MBAM2022

Talha Rehman L1F08MBAM2099
mailto:[email protected]:[email protected]:[email protected]


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TABLE OF CONTENTS:

01 Introduction of group members 0302 Organizational profile 06

03 Overview 09

04 Scope of VIS activities 10

05 Date wise activities1. Mamoona Masood2. Mahwish Imtiaz3. Syed Saad Sajid4. Ahsan Iftikhar5. Talha Rehman

11

14

22

27

30

06 Summing up 33

07 Lesson learnt 34

08 Recommendations/suggestions 35

09 Views about the organization 36

10 Working pictures 37

11 Attachments 38


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INTRODUCTION OF GROUP

We, Mamoona Masood, Mahwish Imtiaz, Syed Saad Sajid, Ahsan Iftikhar and Talha Rehman

are students of the F08 MBA program. All of us have completed our specialization courses in

different disciplines and combined here for the same purpose. The individual introduction of themembers of group is given as follows;

MEMBER: 1

Name of Student: Mamoona Masood.

Registration Number: L1F08MBAM2112.

Course and batch: MBA Finance/F08

Contact number: 03227978767

E-Mail Id: [email protected]

Mission of Life:To have my own identity and to leave something good and purposeful in the

society and the people I am with.

MEMBER: 2

Name of Student: Mahwish Imtiaz

Registration Number: L1F08MBAM2009




Mission of Life: to make myself appear on the surface of the world make prominent name

of my own and leave an impression in world

MEMBER: 3

Name of Student: Syed Saad Sajid


Course and batch: MBA Human Resources/F08



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Mission of Life: to make my nation and world proud of me and to leave an identity of my

own in the hearts of people

MEMBER: 4

Name of Student: Ahsan Iftikhar


Course and batch: MBA Marketing /F08



Mission of Life: to face the life with courage and distribute the same in others and to create adifference in the life of my coming generations

MEMBER: 5

Name of Student: Talha Rehman





Mission of Life: to make my parents proud and change the living standards of the people by

making a strong impression of struggle and success


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SOCIAL WELFARE

Social Welfareis the process of Social Development through which the potential of the people

is stimulated to promote effective participation in the process of social change and improvement

of quality of life. The concept of Social Welfare in Pakistan is drawn from the cardinal principles

of Islam based on Adl-o-Ehsan and Haqooq-ul-Ibad, making the state and society together

responsible for the welfare of the people. The Constitution of Pakistan also enjoins on the state to

alleviate the sufferings of all citizens irrespective of sex, caste, creed or Race.

The Department of Social Welfare, Women Development & Bait-ul-Maal, Punjab carries out

these functions in three sub sectors of Social Welfare, Women Development and Bait-ul-Maal

Social Welfare is on the concurrent list of subjects. It is concerned with the well being and upliftof the community at large and vulnerable groups in particular. Focus of the programs is on the

neglected, disadvantaged, underprivileged and exploited children, women, youth, aged, disabled,

indigents, destitute, beggars, prisoners and ex-convicts etc.

Social Welfare departments are built under provincial governments in Pakistan and look after the

above given subjects in their respective provinces


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ORGANIZATIONAL PROFILE

Children Hospital and Institute Of Child Health

The Hospital is government owned hospital and provides a vide range of services, both

inpatient and outpatient, with a full backup of diagnostic services. While emergency

medication and most of the service are provided on subsidized rates e.g. outpatient

department treats poor with a 10 rupee slip.

Name of Departments:

1. Asthma Clinic2. Bone Marrow Biopsy3. Cardiac Surgery4. Cardiology5. Child & Adolescent6. Psychiatry7. Clinical Genetics8. Dental Surgery9. Dermatology10.Developmental Paediatrics11.Dispensary12.E.N.T. (Head & Neck Surgery)

Endocrinology

13.Echo Cardiography14.Epilepsy Follow-up15.Filter Clinics16.Gastroenterology17.Haematology (Haemophilia, Thalassaemia Clinic)18.Laboratory (Sample Collection Centre)19.Minor Operation Theatre20.Neonatology21.Nephrology22.Neurology23.Neurophysiology Lab. (EEG)


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24.Neruro-Surgery (SpecialChildren Clinic)

Social Welfare Department Children Hospital

The department functions in helping those who cannot afford and provide them help with

donations or refer their cases to Bait ul Maal for aid. The department performs the following

functions,

Free Medicine Movement of Dead bodies Provide rent for getting to the hospital Aid free surgeries Arranges stay of attendants at (Saraya)

Procedure:

In case a patient comes to the hospital and is diagnosed of a disease for which treatment is non

affordable for the patient in such a case the patient gets to the department situated in the OPD of

Children Hospital the department checks the check up n treatment details and if possible fulfill

the need with the donation or Zakat funds while if the amount is big or a surgery needs to be

supported the case is referred to bait ul maal. Bait ul maal then checks the case and if approvedsends a cheque to the department and their medication and total surgery expenses are supported

out of the cheque while no money is handed over to the patients or attendants. In case of free

medication the department is contacted by the patient or attendants and the treatment slip is

shown and if approved by the department the medicines are bought out of Zakat or donations and

distributed to the patient in a day or 2.


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RULES OF BUSINESS

SOCIAL WELFARE WING:

1. Creation of Social awareness by motivational method.2. Professional and financial assistance to registered voluntary Social Welfare Agencies.3. Socio economies development of the people particularly women.4. Training and rehabilitation of the destitute and under privilege and neglected section of

the society such as orphanage, widows and destitute etc.

5. Training and rehabilitation of the handicapped and chronically sick.6. Eradication of social evil.7. Relief and resource service during calamities and national emergencies.8. Omitted.

BAIT-UL-MAAL WING:

1. Relief and rehabilitation of the poor and needy particular needy widow and orphanage.2. Educational assistance to the poor and deserving students.3. Medical assistance to the poor.4. Assistance to register NGO?s including those registers under the social welfare agencies

(RNC) Ordinance 1961.

5. Activities relating to chary table purpose.6. Any other purpose of public utility particularly where the beneficiaries are the

disadvantaged section of the society.

7. Any other purpose approved by the council.8. Collection of the voluntary donation including Sadqat, Kharat and Atyat.9. Completion and collection data regarding number of beneficiaries and the amount

utilized.


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OVERVIEW

Volunteer is someone who gives time, effort and talent to a need or cause without profiting

monetarily. I started my volunteer service with the major view to help others and to contribute to

the society. In addition as we were doing volunteer work in a hospital, I was very keen to learn

more about the medical profession and to be the part of the team dedicated to provide quality

health services. We were committed to work from 9 am to 2 pm daily, 6 days a week. I had in

my mind that I will assist patients, visitors and provide clinical assistance to the hospital`s

administrative offices.


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SCOPE OF VIS ACTIVITIES

Introduction to VIS Program:

VIS activities are designed to give assistance and support to the hospital faculty and to

allow the volunteers to open new horizons for them. They have the responsibilities to

participate in community service projects with enthusiasm and commitment. The

volunteers should only do what they are qualified to do and handle competently. The

volunteers provide feedback to the organization after fulfilling their work activities. The

volunteers learn a lot from volunteer service programs that is very beneficial for their

future professional lives.

The volunteers must be given equal opportunities regardless of their religion, race and

socioeconomic status. The programs are clearly explained to all the volunteers. A

supervisor must be there to assist and lead all the volunteers in doing their designated

tasks and the volunteers must feel free to ask anything from their supervisor. The

volunteers must be regarded as a person with individuality, uniqueness and values.

Focus Areas:

Our focus areas have been helping the management organize their work in a better way

and incorporate a tinge of modern technology support and its essence into their work else

than this we also helped them better analyze the way they can target masses for

contributing to the funds for the help of these poor patients

Another area of focus was the patients and their attendants going close to them giving

them a sense of affiliation and support and helping them in knowing what they were

experiencing and consoling them at times and at times making them realize the systems

and their importance


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Day to day activities

MAMOONA MASOOD

L1F08MBAM2112


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DATE/ DAY WISE ACTIVITIES:

Date Day Activities

14th

July,2011 Thursday Patient Complaints

The Supervisor asked me to go to the patients sitting in

various spots in the hospital, and collect different complaints

they have from the hospital management. What they want in

the hospital or whatever they want to be improved.

15th July,2011 Friday Complaints + Caf Visit

Again on 2nd

day of our volunteer work, we went to various

patients and collect their views about the hospital. They also

asked us to visit caf and see the quality of food there and

collect views about it from the people sitting in it.

16th

July,2011 Saturday Information For Donation

The donation Campaign was needed to be launched in the

hospital for the free medical facilities for the needy patients.

The Information was required for the donation campaign, like

the billboard sizes, the charts required for inside hospital

campaign or so.

17th

July,2011 Sunday -

18th

July,2011 Monday File Work

The different patients names and various particulars were to

be noted down in a register and then on PC. We developed a

brief list of all the patients who were having the facility of

free medical checkup and medicines in the hospital by the aid

of their Social Welfare Department.

19th

July,2011 Tuesday Visited Wards

The advisor asked us to visit the wards for the patients who

need free medicines and complete check ups. The ones who

were already listed under the social welfare department were

also visited to make sure that they actually are the needy

people and the funds are not used in the wrong hands.


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20th

July,2011 Wednesday Donation Campaigns

We planned the donation campaign. How it should go on.

What should be done, when and where should it be done.

21st July,2011 Thursday Charts For Donation

We made charts for the donation Campaign.

22nd

July,2011 Friday File Work + Charts

The patients were listed who were under the social welfare

department. We made their lists in the register and then on

PC.

23rd

july,2011 Saturday Visited Wards + File Work

The patients list was developed and the supervisor also askedus to visit the wards and have information from the patients if

they have any problem and how is their checkup going and is

at which stage and what they need more.

24th

July,2011 Sunday -

25th

July,2011 Monday Event Planning

A recreational plan for the Patient children was planned.

26th

July,2011 Tuesday Data Entry+ Donation Requests

We enter date for the patients who deserved and the donation

requests were received and entered in the register for the

aftermaths of Donation Campaign.

27th

July,2011 Wednesday Visited Wards+ DonationCampaigns

We again visited the wards and had information from patients.

The donation campaign was in progress. Charts were

displayed on various locations in the hospital and funds were

started collecting for the campaign.

28th

July,2011 Thursday Visited Wards

The last day was just the Ward Visits. All the patients were

again visited and their views were noted down. Their expected

time frame in the hospital, their expected expenditures was all

forecasted.


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MAHWISH IMTAIZ

L1F08MBAM2009


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Day to day Activities at

THE CHILDRENS HOSPITAL

& The Institute of Child Health

DAY DATE ACTIVITIES

Thursday 14th

July,2011 Introduction of Patient Welfare Society & Customer

Complaints:

Around 8:30am, all of them were there in the hospital. We

gathered at the Admin Block of the Children Hospital where we

found that we are supposed to work for the Patient Welfare

Societyof Children Hospital. We were told that the Main

Office is in the OPD (Out Patient Department) Block, Second

floor. About 8:50 we were in the office located in room 205,

where we met Mr. Abdu-ur -Rehman, a social medical officer.

We were asked to sit in room 203 (Account Office). Mr. Abdu-

urRehman were there within few minutes. After the formal

introduction of our group, he introduced us with Mr. Haji

Hameed and Qureshi Sahab, the Account Officers. Then we had

a formal lecture section for about half an hour in which Mr.

Abdu-urRehman told us about the Patient Welfare Society. He

told us that actually Children Hospital is running a social

welfare project for the poor and needy patients.

And the sources are arranged by three main heads i.e. HealthWelfare Committee, Social Welfare Society and Bait-ul-mall.

He told that in Health Welfare Committee we have the

following posts;

1. MS/ Convener2. Medical Social Officer/Secretary3. District Zakat Officer4. Senior Doctor

The patient welfare Society provides the poor and needy

patients with the medicines and operational items, free Bloodscreening, MRI and CT Scan tests, Hearing Aid, Wheel Chairs,

Artificial limbs, etc. Provides free Ambulance service, Disposal

of dead bodies, Recreational programs for children, And it also

arranges the Celebrations of Religions and National days for the

patients. Moreover sometimes if the patients belong to any other

city and does not have the transportation expenses, the Society


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also arranges for it. One main thing they told us was that the

funds for this society are arranged through Donations. Any

volunteer can donate, however the donation requests are also

sent to big donors.

After this lecture around 11 am, we are asked to have a short

hospital survey and to find out that if the patients sitting in the

waiting area around the OPD and Emergency block have any

complaints regarding staff and the hospital. We were required to

have the list of patients name, Fathers name, Fathers monthly

income, who is affording the expenses of the patient and ward

number or room number if the patient is admitted. I along with

my group members continued our discussions with the patients

within the available time, till 1.30pm.After reaching Office we

explained Mr. Abdu-urRehman the details of our interviewswith the patients.

Friday 15th July,2011 Complaints & Cafeteria Visit:

I reported 9:00 am in the office, and was ready to continue my

previous activity i.e. to collect the complaints of the patients.

After a brief explanation of the activities we set off for the

interviews. Before that Miss Sumera Rahim, our main

Supervisor included another activity that was to visit theCafeteria, its kitchen, to have a critical overview of its

environment and to see that if they fulfill all the health and

safety requirements or not?

From 10:30 am throughout till 12:30 pm, we had the patient

complaint session after which we visit the main cafeteria; The

cafeteria was divided into sections. A major portion was for the

doctors and the other nurse staff however the rest of the area

was for the patients and the other visitors. We took some

pictures over their and met some people (Patients family

member) over there. Most of them were satisfied with the food

taste however there were some complaints regarding cleanliness

of the cafeteria. Over activity ended after the description of our

visits to sir Abdu-ur-Rehman.


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Saturday 16th

July,2011 Information for Donation & Entries:

On 16th of July we as a whole group were asked to collect the

industry information, that who can give donations in order to

send them donation requests. We were asked to get the name,

contact numbers and email address of those people. Moreover

we were asked to collect the information about the billboard

prices. After that I was asked to update the Complaint Register

and enter the list of those patients having issues with the

Hospital. The list consisted of those patients that we

interviewed in the previous two days. However the other group

members went on field to collect the billboard information.

Monday 18th

July,2011 File Work:We started our day after listening the Holy verses of Quran Pak.

At first we submitted the lists of those donors to Miss Sumera

Rahim. After which I was given some files. The task was to

arrange these files date wise in order to know the date of last

bill being paid by the department. Along with these daily

activities I was responsible for guiding the patients, who are not

able to get to the right ward or who had problems regarding the

filling of forms.

Besides this we were asked to enter the names of the patients

who visited each day during our VIS Program.

Tuesday 19th July,2011 Visited Wards:

This day I was provided with a list of patients to whom I had to

visit, we as a group were required to give report the present

condition of the patient, the satisfaction level of their parents in

the ward with him/her, and to see if any thing required or being

mentioned by the parents or the meet the nurse if she is around.

The following is the list being provided;

1. Shabnam Room#35 Medical ICU2. Majid Room #35 Medical ICU3. Farhan Room#35 Medical ICU4. Khushboo Room 335 Cancer Ward5. Munnazza Room#212 General Medical Ward II6. Momna and Mehwish( sisters) General Medical Ward


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II(Hall)

7. Faisal Room#115 Gestro ICU8. Ali Room#115 Gestro ICU

I met all these patients one by one along with my group

members, discussing and satisfying the patients parents about

the treatment of their child. The activity thus ended up after the

submission of report to Mr. Abdu ur-Rehman.

Wednesday 20th July,2011 Worked on Donation Campaign:

On 20th of July I was assigned to another task along with my

group members and that was the Donation Campaign

Planning. We along with our immediate supervisor Mr. Abdu-

ur-Rehman and main supervisor Miss Sumera Rahim plannedthe activities required to run this campaign. I was asked to visit

the OPD Block and Emergency Block Completely to decide

where the charts should be pasted for the donation campaign.

However the other group members were assigned other

Donation related Activities. The main thing to be decided was

to whom the Donation request has to be sent. For that purpose

the previous donors with the donation amount greater than Rs

5000 were decided to be taken under consideration.

After submitting my list to the supervisor Mr. Abdu-ur Rehman,

we decided the final locations, and it was decided that at least

20 charts are required for this purpose. For that purpose I was

supposed to prepare 4 charts.

Thursday 21st

July,2011 Charts for donation:

The whole day we were supposed to complete the charts.

Our whole VIS Group and another group from Punjab

University (comprising of Miss Fareeha and Saira) along with

Mr. Abdu-ur-Rehman decided some quotations to be written oncharts with the donation requests. This list of quotations was

then approved by Miss Sumera Rahim. We continued our

activity till 2:00pm.


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Friday 22ndJuly,2011 File work and charts:

At 22nd of July, in the first half day, I finished the charts and

made some cartoons and flowers to be pasted in wards and

corridors. However in the remaining time period after 12:00 pm

, I was asked to enter the names, address, registration number of

the patients who visited that day.

Saturday 23rd

July,2011 Visited wards and file work:

I reported earlier than time today but the activity started at

9:00am formally after the recitation of Holy verses. At first I

was asked to re-visit those patients, the list of those is

mentioned above however some new patients were also added

in the list.

The purpose of this activity was that the amount being spent onthese patients have been fully utilized or not and to see

improvement in the physical condition of these children.

At 12:30pm again I met Mr. Abdu ur Rehman along with my

group members and provided him the details of the patients.

The next task being assigned to me was to prepare a list of

patients who visited in the month of June,2011.We were

required to put the following information;

Name of the patient Age Gender Registration number Disease The date of admission

The lists had to be prepared according to the date of Admission.

Monday 25 thJuly,2011 Event planning:

The next days activity was explained by Miss Sumera Rahim.

Patient Welfare Society has decided to launch a Recreational

program for the children and for that purpose we were asked tovisit the Hospital and collect the names of the children who can

participate in this event by any mean , if they can read naat,

tilawat, can sing a mili naghma ;national anthem or a poem .

The whole day starting from 10:00 am to 2:00pm was being

spent on interviewing, upraising and bucking up the small

children. The list being prepared was submitted to Mr. Abdu-ur


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Rehman at the end of the day.

Tuesday 26th

July,2011 Data Entry and Donation Requests:

On 26th of July, the main tasks were data entry and to send the

donation requests. In the first half day, me and my other female

group member was asked to enter the data of patients for June

2011 in the computer. After which I was given the list of donors

like my other group members. I was required to send the

donation requests on their email address.

Wednesday 27th

July,2011 Wards Visited and Donation Campaign:

I reported earlier than schedule. M. Abdu ur Rehman us the day

before that there will be a lecture on the Prevention of

diseases right at 9:00 am in the Auditorium. But it was

cancelled. So the task then assigned to me was to visit MissShabnam in cancer ward and to see what problem s the doctors

are facing regarding her treatment. I and my group fellows met

doctor. Over there who told us that CT scan machine was out of

order for about 2, 3 months however for her diagnosis outside

hospital they need some money.

Around 11:00am again we started work on Donation Campaign,

Half of our group members were assigned the task of sending

donation requests and to make phone calls to some donors

however rest of us including me went in different wards,

corridors for pasting charts with Miss Sumera Rahim.

Thursday 28th

July,2011 Visited Wards:

The last day activity was quite simple. I visited the patients in

the wards. The list of which is as following.

1.Shabnam: (Room 35)

Age: 10 years.

Admitted Time: 2 months.

Paralyzed arms and legs.

Lives: Near Shaikhupura.Starts little movement and breathing without machine.

Food: Milkshake and milk.

2. Ali Hussain: (Room 35)

Admitted Time: 9 days.

Age: 10 years

Lives: In Sialkot.


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All paralyzed except eyes.

3.Ahmad Razzak:

Admitted From: 7 July.

In Coma.

Hands, Feet and Legs Paralysed.

Breathing problem.

4.Majid: (Room 35)

Admitted From: 10th July.

Full Body Paralyzed.

Lives: Near Shakargarh.

Speechless.

5.Mahwish and Momina: (Medical Ward 2)

Admitted From: 5 days.

Problem in Joints (Rickets).6.Khushbu: (Room 335)

Admitted From: 6 days.

Pait main Sozish.

Again we gathered in Medical Social Office where We met Mr.

Fahim Malik, Chief Executive of Packwell (Pvt) ltd, to whom

Mr. Abdu-ur Rehman requested for donation in the form of

Biscuits or snacks for the refreshment of children during

Recreational Program that the Hospital was going to organize.

Mr. Fahim agreed on the proposal. We had a brief introduction

with them as well.

The reporting time ended with formal pleasantries with Our

Supervisors and other staff engaged with us during these days.

And at the end we all had some memorable group pictures with

them.


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SYED SAAD SAJID

L1F08MBAM2042


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DAY TO DAY ACTIVITIES:

Thursday

14th

July, 2011

At 8:30am reached at the Children Hospital, and was told that Miss Sumera Rahim is our mainSupervisor however in our daily activities Mr. Abdu Rehman will also supervise me at work

place. On that very first day the Supervisor introduced me with the hospital and the department

for which I was going to work i.e. patient Welfare Society. Then he asked me to go to the

patients sitting in waiting area in and around OPD Department. I was advised to collect

complaints they have from the hospital. And what improvements they want in the hospital. These

complaints at first I noted down in my temporary register.

Friday

15th July, 2011

On 2nd day of our volunteer work, I went to various patients and collect their views about the

hospital. From 10:30 am till 12:30 pm, I had the patient complaint session after which all of us

were asked to visit cafeteria in order to monitor their healthy and safety arrangements for the

hospitalized patients as well as for the other people coming with the patients from various cities.

Saturday

16th July, 2011

I reported 9:00 am in the morning to MSO. Mr. Abdurrahman told us that we are going to launch

a donation campaign for which we need to collect information about donors so all of our groupmembers were asked to submit the lists of people who can donate, their email addresses and

contact numbers. I collected that information from LCC and submitted the list o the very next

day to MSO .After that I was sent to collect information about Billboards along with my

colleague Mr. Ahsan Iftikhar.

Monday

18th

July, 2011

After reporting my arrival to MSO I was asked to enlist different patients names, the diseases

etc and to see the dates of the cheque being spent by the patient welfare society on the patient

and then I arranged those document date wise to get the amount and date of most recent bill. Imade a brief list of all the patients who were enjoying free medical facilities due to the patient

welfare society.


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Tuesday

19th

July, 2011

I arrived before time. After my attendance Mr Abdurrahman gave me the list of patients to bevisited. I monitored the present condition of the patients and if the parents of the patients are

satisfied with the treatment. What further improvement they want? And took remarks of nurse if

found nearby.

Wednesday

20th

July, 2011

It was another pleasant morning and the day was started in the office with the verses of Quran.

Today the new task was presented in front of us and that Donation Compaign. I was assigned to

another task along with my group members and that was the Donation Campaign Planning.

We along with our immediate supervisor Mr. Abdu-ur-Rehman and main supervisor Miss

Sumera Rahim planned the activities required to run this campaign. I was asked to visit the OPD

Block and Emergency Block Completely to decide where the charts should be pasted for the

donation campaign. However the other group members were assigned other Donation related

Activities. The main thing to be decided was to whom the Donation request has to be sent. For

that purpose the previous donors with the donation amount greater than Rs 5000 were decided to

be taken under consideration.

After submitting my list to the supervisor Mr. Abdu-ur Rehman, we decided the final locations,

and it was decided that at least 20 charts are required for this purpose. For that purpose I was

supposed to prepare 8 charts.

Thursday

21st July, 2011

The whole day was very hectic in a sense we had to do a number of things especially for the sake

of the donation campaign. For this purpose, we were supposed to complete the charts.

Our whole VIS Group and another group from Punjab University (comprising of Miss Fareeha

and Saira) along with Mr. Abdu-ur-Rehman decided some quotations to be written on charts with

the donation requests. This list of quotations was then approved by Miss Sumera Rahim. Wecontinued our activity till 2:00pm.


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Friday

22nd

July, 2011

At 22nd of July, in the first half day, the charts were prepared by making some cartoons and

flowers to be pasted in wards and corridors. However in the remaining time period after 12:00pm, I was asked to do some file work also.

Saturday

23rd

July, 2011

I reported earlier than time today but the activity started at 9:00am formally after the recitation of

Holy verses. At first it was asked to re-visit those patients, the list of those is mentioned above.

The purpose of this activity was that our supervisor wanted that we should keep an eye that how

things are being done, the amount being spent on these patients have been fully utilized or not

and to see the reality of life and also to create a soft corner in our hearts.

At 12:30pm again I met Mr. Abdu ur Rehman along with my group members and provided him

the details of the patients. The next task being assigned to me was to prepare a list of patients

who visited in the month of May, June and July, 2011. We were required to put the following

information; Name of the patient, age, gender ,registration number ,disease and the date of

admission .The list then got computerized by me.

Monday

25th

July, 2011

Today, we were supposed to give a huge responsibility announced by Mr. Abdu-ur Rehman, the

last day. I was excited as well as thinking what will be the responsibility?

Miss Sumera Rahim explained us todays activity i.e. Patient Welfare Society has decided to

launch a Recreational program for the children and for that purpose we were asked to visit the

Hospital and to do some talent hunt for this program by collecting the names of the children who

can participate in this event by any mean, if they can read naat, tilawat, can sing a mili naghma

;national anthem or a poem etc. The list being prepared was submitted to Mr. Abdu-ur Rehman

at the end of the day.

Tuesday

26th

July, 2011On 26

thof July, the main tasks were data entry and to send the donation requests. After which I

was given the list of donors like my other group members. I with my group mate was required to

send the donation requests on their email address. After finishing that task, the boxes of

medicines were there. I supposed to mark the stamps on those medicines and also have to check

their expiry dates. The main purpose for this activity is to ensure that there should be no

compromise on the rules and on the health and safety of patients.


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Wednesday

27th

July, 2011

I reported earlier than schedule. M. Abdu ur Rehman us the day before that there will be a lectureon the Prevention of diseases right at 9:00 am in the Auditorium. But it was cancelled. Then

the work on donation campaign with my group members accordingly because this was the main

task. The list we supposed to get from Lahore chamber of Commerce and the list of companies

of Gujranwala, we sent them emails for the donation by making a word document that is

approved already by our supervisor.

After sending the emails, we started to also make calls to the individuals, the list which was

made earlier. Then we had to meet a number of people in the office to gain their trust so that they

can donate for the betterment of people. And I am very pleased that I have contributed in this

way that those people give us donations and accept what we were saying.

Thursday

28th

July, 2011

The last day activity was quite simple. I visited the patients in the wards. Again we gathered in

Medical Social Office where we met Mr. Fahim Malik, Chief Executive of Packwell (Pvt) ltd, to

whom Mr. Abdu-ur Rehman requested for donation in the form of Biscuits or snacks for the

refreshment of children during Recreational Program that the Hospital was going to organize.

Mr. Fahim agreed on the proposal. We had a brief introduction with them as well. The reporting

time ended by having some memorable group pictures with our supervisor and the staff.


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AHSAN IFTIKHAR

L1F08MBAM2022


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Date Day Activities

14th

July,2011 Thursday Patient Complaints

The Supervisor asked me to go to the patients sitting in

various spots in the hospital, and collect different complaintsthey have from the hospital management. What they want in

the hospital or whatever they want to be improved.

15th

July,2011 Friday Complaints + Caf Visit

Again on 2nd day of our volunteer work, we went to various

patients and collect their views about the hospital. They also

asked us to visit caf and see the quality of food there and

collect views about it from the people sitting in it.

16th July,2011 Saturday Information For Donation

The donation Campaign was needed to be launched in the

hospital for the free medical facilities for the needy patients.

The Information was required for the donation campaign, like

the billboard sizes, the charts required for inside hospital

campaign or so.

17th

July,2011 Sunday -

18

th

July,2011 Monday File WorkThe different patients names and various particulars were to

be noted down in a register and then on PC. We developed a

brief list of all the patients who were having the facility of

free medical checkup and medicines in the hospital by the aid

of their Social Welfare Department.

19th

July,2011 Tuesday Visited Wards

The advisor asked us to visit the wards for the patients who

need free medicines and complete check ups. The ones who

were already listed under the social welfare department werealso visited to make sure that they actually are the needy

people and the funds are not used in the wrong hands.

20th

July,2011 Wednesday Donation Campaigns

We planned the donation campaign. How it should go on.

What should be done, when and where should it be done.


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21st

July,2011 Thursday Charts For Donation

We made charts for the donation Campaign.

22

nd

July,2011Friday

File Work + ChartsThe patients were listed who were under the social welfare

department. We made their lists in the register and then on

PC.

23rd

july,2011 Saturday Visited Wards + File Work

The patients list was developed and the supervisor also asked

us to visit the wards and have information from the patients if

they have any problem and how is their checkup going and is

at which stage and what they need more.

24th

July,2011 Sunday -

25th

July,2011 Monday Event Planning

We planned an event for the patients but unfortunately we

were unable to make it happen because of the shortage of time

26th

July,2011 Tuesday Data Entry+ Donation Requests

The data of donors above 5000 Rs was entered and a contact

list was made except that we had collected data from

Gujranwala chamber of commerce and internet , so we

forwarded donation request emails to these contacts

27th

July,2011 Wednesday Visited Wards+ DonationCampaigns

Zakat donation charts were pasted at different spots in the

indoor department around neurology ward around surgery

ward and almost all the wards while with it we also visited the

patients to keep a record of their progress and to provide a

humble shoulder to their attendants

28th

July,2011 Thursday Visited Wards

On the last day we revisited the patients that we kept on

visiting during this time period and checked on their progress

and had little chats with their attendants


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TALHA REHMAN

L1F08MBAM2099


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Volunteer Work Activities

On 1st day of volunteer work in children hospital I have been visited patients, coming from

different cities and gather the complaints. What kind of difficulties they are facing in the

hospital. And I found numerous complaints on different subjects. Complaints were written andNote in the complaint register of the Social welfare department.

On the 2nd

day repeat the same activity of first day, again collect the complaints of patients

coming from different cities and also visited the cafeteria of children hospital to see the stuff of

food that they are providing to the hospitalized patients and those coming from the different

cities. On this visit we notice the standard of food, cleanliness of the canteen, Rates of items etc.

On 3rd

day, Task was assigned us that collect information about donors as we all know

Ramadan is coming. We collect the information about the donors through different channels.

Information was collected through LCC and SCC. After collecting information submit it in a

report form to the MSO.

On 4th

day, File work has been done in the office. Written down detailed description of the

patients address, medicines etc. Expenses bear by the social welfare department on each patient

medicine.

5th

day of volunteer work it was a very hot day of august 2011. I have been visited different

wards of children hospital. See the on going treatment. Meet them listen what kind of difficulties

they are facing in the wards. Living capacity of patients in the wards is the difficulty that every

patient and his/her attendant facing.

On 6th

day we made a donation campaign for Zakat. For this purpose emails was send to the

donors persons to help the poor and needy peoples. Medical social welfare department derive the

funds from donor people and Zakat and usher department of Punjab government. Government

gives monthly fund of Rs 750.000/- to provide the medicine to the poorer.

Today is 7th

day we make different donation charts for placing them into the hospital. Qurani

quotes for Zakat and influencing quotes for Zakat and donation were written on the charts. This

is another way to derive the donations for the poorer and needy.

On 8th

day of volunteer work, file work and charts has been made. File work has been done in

the office by writing down description of patient disease, patients address, medicines etc. Also

enter all the expenses bear by the social welfare department on each patient medicine. Also we

make more donation charts for donations for placing them into the hospital. Qurani quotes for

Zakat and influencing quotes for Zakat and donation were written on the charts.


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On 9th

day, wevisited Saraee. Saraee is the place where patients relatives can live in the

hospital at a very nominal cost. In this cost hospital is providing two time lunch and dinner. I

have visited the place and see the facilities and environment they are providing.

10th

day of volunteer work, I have been assigned outside work for the department. I have cashed

a cheque of Rs 25,000/- from HBL SABZI MANDI BRANCH. Bring it back to the hospital and

gave them. Some other office work has also done.

11th

day, Data entry has been done on that day for donation campaign. Formal letter has been

made. After that, request for donation has been sent.

On 12th

day, we made a donation campaign for Zakat in different wards.

13th

day is the Last day of our volunteer work in children hospital. I have been visited different

wards of children hospital. See the on going treatment. Meet them listen what kind of difficultiesthey are facing in the wards. Living capacity of patients in the wards is the difficulty that every

patient and his/her attendant facing.


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SUMMING UP

The major activities which we done in the hospital were Complaints collection, Donation

campaign, file work and ward visit however we also dealt with the people , tried to resolve their

worries, helped them in their forms and guided them on different issues.

The complaints were collected from both the wards and all the laymen sitting outside the wards

and on the outskirts of the hospital. The major complaint there was about the hygienic problem

in the hospital. There was no place for dumping the wastes properly and the smelly caf and

wards were no place to go.

The donation campaign was launched to collect the donations from the wealthy people to help

the poor patients in the hospital. We made charts for that donation campaign, went to the patients

who deserved and noted their particulars.

All These activities provided us a new way of thinking how the things are done practically. It

was really good experience of interacting directly with the people.


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LESSON LEARNT

By volunteering for this service and experiencing we came close to the life we have never

imagined and thus it has been one memorable experience which built a sense of trust in us that

not all but at least some governmental departments are really working

Except from the above this experience also opened our eyes that he ignorant these poor people

are and how easy it is to fool them. Knowing this made us realize that our country is in desperate

need of education and more over awareness and we set our eyes on doing something that can

make these people know at least a little about these diseases and make us contribute towards the

society we are a part of .

These experiences also made us realize the importance of Zakat, donations and other funds we in

a way came to know the real value of money the 10 rupee note we just throw away sometimes

means life for these people and this shake our souls and make us commit for the betterment of

the society


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RECOMMENDATIONS AND SUGGESTIONS

In our views the department needs a lot of changes

Upgrading the systems Making the systems swift by use of technology Record keeping can be made a lot easier through technology Processing of information and transactions can be made easier with technology Government needs to publicize and allocate a certain amount of advertisement space to

these departments

Better use of advertisement can help the department gather better funds


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VIEWS ABOUT ORGANIZATION/DEPARTMENT

The department has a nice functioning and is pretty useful and contributes a lot to save lives butthe amount of authority the top ranked people in the department have is low and the systems are

still that on 1980s huge files apart from that the problems they face are different the patients run

away sometimes without informing while there were huge amounts that were invested in them

another problem is the staff operating is not well paid neither well qualified to upgrade the

systems and make them quick and easy for its a matter of lives but still the efforts being put in

by the people are great and they are doing whatever they can to help the people and they are

contributing their best to the society


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WORKING PICTURES

Chart made for the purpose of donation

Interviewing child to participate in recreational

program

While performing our day to day activities


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ATTACHMENTS

Documents

Children Hospital-Vis Report