Childcare Inspection Report onMaldwyn Nursery & Family Centre

Park LaneNewtownSY16 1DE

Date of Publication 21 September 2018

Welsh Government © Crown copyright 2018.You may use and re-use the information featured in this publication (not including logos) free of charge in any format or medium, under the terms of the Open Government License. You can view the Open Government License, on the National Archives website or you can write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk You must reproduce our material accurately and not use it in a misleading context.

Description of the serviceMaldwyn Nursery and Family Centre is located in Newtown in the county of Powys. The responsible individual and person in charge is Hannah Rice. It is registered to care for a maximum of 70 children under the age of 12 years and the opening hours are 7:45 am – 17:45 pm from Monday – Friday. The service does not provide the Welsh Language ‘Active Offer’ and operates through English. The service offers Flying Start and Early Years Entitlement provision and is therefore inspected by Estyn.

Summary of our findings

1. Overall assessment

This was a focused inspection following a concern about some aspects of leadership and management. Not all elements of the key areas within the themes will be reported on. These will be included in the next full inspection.

Most children are settled but the majority of children are not being challenged or stimulated in their learning through play. This results in boredom with some children showing unwanted interactions towards their friends and staff. Staff have a warm and friendly approach to caring. They are committed and trying their best with minimal leadership and guidance. They would benefit from training on facilitating activities and positive behaviour management. The indoor environment is spacious and has the required facilities but it requires re-decorating, re-furbishing and cleaning. The outdoor play areas are unkempt and do not provide a stimulating and attractive space to enrich and develop children’s play positively. Leaders are receptive and acknowledge improvements are required.

2. Improvements

Since the last inspection, the sleep rooms have been tidied up, a thermometer placed to monitor temperature to ensure the room is comfortable for children and a box of clean bedding is readily available.

Since this inspection leaders and members of the committee have positively acknowledged areas which require improvement and have submitted evidence they have considered these and have produced an action plan and a timescale for completion. They have completed a document outlining the procedure to be taken by staff when transitioning children from one room to another. Leaders have also created a new document to log safeguarding and child protection concerns.

Leaders told us they had also been successful in gaining funding from a local supermarket to improve outdoor play experiences and would be considering the findings from this

inspection to make plans so as to improve outcomes for children in their learning through play.

3. Requirements and recommendations

We have made recommendations in relation to staff training, healthy practices and procedures and offering more opportunities to develop children’s independence.

We found the service was non-compliant in relation to promoting children’s well-being, staff supervision, evaluating the service, the fitness of the premises, arrangements for the protection of children, staff files, notifying CIW of significant events, statement of purpose and self assessment of service statement. We have brought these areas for improvement to the attention of leaders. We have issued four non-compliance notices which the responsible individual must address.

1. Well-being Summary

Children are not always provided with opportunities that promote their play and learning. Most children make requests and are listened to. Children are praised with positive language. Some children are bored and this resulted in unwanted interactions and behaviour. Most children are polite and interact well with staff and friends. Majority of children do not experience interesting and stimulating activities to develop their curiosity and for them to sustain interest for appropriate amounts of time. They are provided with some suitable opportunities to develop their self-help skills but further opportunities could be offered. A non-compliance notice has been issued so that leaders can address these matters to improve outcomes for children.

Our findings

1.1 To what extent do children have a voice?

Most children make requests and are listened to.

During snack time children were confident in asking for more fruit and milk to drink and this was given to them without question. They told us they liked the apple, pear and banana and showed us their plates when finished. Children explored their play area freely but there was a lack of stimulating resources to choose from. One child showed us a farm yard play set and told us they liked playing with the cows as they tried to build the fences. However, this child’s play was interrupted by their friends knocking down the fence and throwing the animals on the floor. The child did not tell staff what had happened and wanted to show us their favourite cuddly toy instead and was comforted by it. Younger children babbled and pointed at the nature themed wooden apparatus which was given to them without delay, which meant their requests were listened to.

Most children are being provided with appropriate care to help them make requests clearly but some children require support to build their confidence to speak up.

1.2 To what extent do children feel safe, happy and valued?

Children are valued, and receive genuine affection, care and concern from those caring for them.

Our observations, in the tweenies room during lunch time evidenced children were happy and settled. They felt safe and valued because they received positive interactions from staff and were praised with positive language. For example, one child was supported to use their utensils and praised gently for doing well and others were spoken to warmly whilst having their nappy changes. As a result of children experiencing a relaxed atmosphere during meal times they ate well, received second helpings and enjoyed this social occasion with their friends and those caring for them. During outdoor play a younger child became unsettled as they saw their sibling through the glass door. They pointed and babbled at the door and

staff responded in a timely and positive manner and allowed the two children to hug and kiss, which helped settle the youngest child.

Children are provided with genuine care and concern to make them feel safe, happy and valued.

1.3 How well do children interact?

Most children are polite and interact well with staff and friends.

In the two’s room children were learning to share the colourful stickers for their craft work and in the baby room children interacted well with one another. For example, we saw two children playing with wooden bricks and as they built they gave each other a clap and laughed. They were encouraged to be kind to one another and say ‘please’ and ‘thank you’.

We saw children in the pre-school room were unstimulated and as a result of this their interactions were disruptive. For example, children were throwing toys across the room, randomly screaming, disrespecting others and they did not take appropriate care of the resources on offer. We saw one child walking around the play area looking for something to do, in the end they lay on the settee holding their soft toy. The noise levels in this room was unacceptably high and some children found this to be unsettling. For example, we saw one child lying on the floor with their face down and not interacting with others. During snack time, although it was positive to see children placing their plates in the sink some children disregarded this chore and threw them in, resulting in some plates ending up on the floor.

Some children are provided with suitable opportunities to support them to learn how to manage their interactions positively but other children are bored and require more stimulation to avoid them becoming disruptive.

1.4 To what extent do children enjoy their play and learning?

Not all children are provided with opportunities that support their play and learning.

Some children enjoyed sitting with a staff member and completed their craft work making glittered butterflies for the summer display. Other children were seen playing imaginatively, for example, one child sat on the settee to feed their baby doll, another child showed us how they placed their baby to bed, while two other children pretended to cook in the play kitchen using dried pasta. Children had the opportunity to develop their physical skills in this room and enjoyed crawling through the tunnel and using the slide. Owing to a lack of interesting activities and quality resources to stimulate children, their focus and concentration was limited. We saw children in the two’s room playing freely but the activities on offer did not engage them for appropriate amounts of time. This resulted in toys and resources being disregarded quickly and left on the floor. In the tweenies room children were offered an exploratory table with heaps of long grass to feel and touch. This activity was not facilitated appropriately and as a result the grass was all over the floor and some children had placed it in their mouth. During out door play younger children from the baby

room were not provided with suitable play equipment, for example, one child sat in a sand pit with no sand, surrounded by utensils they could not use, another child sat in front of an interactive latch board which was not suitable for their age and stage of development. During outside play we saw there was insufficient equipment for the number of pre-school children, which resulted in them becoming agitated.

Play and learning opportunities for the majority of children are lacking and inconsistent resulting in some children becoming bored and disruptive.

1.5 How well do children develop, learn and become independent?

Children are becoming independent.

We saw children in the pre-school and two’s room independently accessing the toilets and washing their hands with limited support and some children helped themselves to drinking water. However, children’s independence could be further improved within the pre-school room, as we saw staff serving children who could easily have helped themselves. After snack some children co-operated well and placed their plates in the sink and put the rubbish in the bin. We saw a younger child during outdoor play getting themselves up on the small rocking horse without support, and smiled as they achieved this.

Children are provided with some suitable opportunities to develop their self help skills but more could be offered.

2. Care and Development Summary

Staff promote healthy eating but procedures relating to nappy changing need to be reviewed. They have a patient and caring approach to managing interactions. Staff require support and guidance from leaders on activity planning to ensure all children can follow their own interests and help them sustain focus for appropriate amounts of time.

Our findings

2.1 How well do practitioners keep children safe and healthy?

Staff promote healthy eating but require reviewing their procedures relating to nappy changing.

Staff encouraged children to be healthy by promoting outdoor play and offering nutritious meals and snacks. They encouraged children to wash their hands before meals and after using the toilet. Staff wore disposable aprons and gloves to change children’s nappies in line with the Public Health Wales (2014) guidance. When questioned staff were aware of the correct procedures they would follow if they had concerns about a child in their care, however staff’s knowledge was inconsistent regarding where they could locate the child protection / safeguarding policy. They were knowledgeable about the medical conditions of the children they were caring for and individual care plans were in place. Although some staff had a paediatric first aid qualification, others had completed an emergency first aid at work qualification. Leaders need to ensure, however, this training contains sufficient knowledge to administer paediatric first aid to babies and young children. Staff had completed accident records appropriately and ensured that these were signed by parents.

Staff are promoting most practices appropriately to keep children safe and healthy but current nappy changing procedures are not in line with the infection control principles.

2.2 How well do practitioners manage interactions?

Staff have a patient and caring approach to managing interactions.

Staff were patient when children demonstrated disruptive behaviour and unwanted interactions. They were good role models of behaviour themselves, and encouraged children to say please and thank you. Staff would, however, benefit from positive behaviour management training to develop their knowledge and understanding to identify why children may be reacting in this way and help them to develop their own practice skills and approaches.

Staff have a consistent approach to managing interactions but additional training would help them to identify reasons why children may be interacting in a certain way.

2.3 How well do practitioners promote children’s play, learning and development and meet their individual needs?

Staff require support and guidance from leaders on activity planning to ensure all children can follow their own interests and help them sustain focus for appropriate times.

Staff work hard and are trying their best and some staff are currently undertaking additional training. Most staff told us they enjoyed working at the service but some indicated that financial investment was required so as to improve children’s experiences in their learning through play. In the tweenies room staff interacted well with children singing songs and asking them questions about the dried pasta they were pretending to cook. We heard the staff member asking about texture and taste which helped towards extending children’s thinking skills. However, most activities in this room did not sustain children’s interest and focus for appropriate amounts of time and this resulted in them dis-regarding toys and equipment. Staff had implemented some of the principles from the foundation phase curriculum but these were not clearly defined to enable children to follow their own interests. Staff would benefit from learning how to structure activities, for example, although in other areas the activities were linked to the theme, in the pre-school room these were very limited. Leaders explained that due to staff absence the staff looking after these children had not undergone all the relevant training. Staff identified children’s individual targets and displayed these on the wall. They allowed children to direct their play but there was no time limit on this which resulted in children becoming dis-interested and at times becoming disruptive. In the two’s room staff tended to direct children to certain activities limiting their choices. Staff in the baby room were supportive during children’s play however, the resources and equipment for outdoor play limited their ability to offer more stimulating choices.

Staff are trying to provide children with appropriate opportunities to develop their play and learning but are not planning and structuring activities effectively to stimulate, challenge and sustain children’s interests.

3. EnvironmentSummary

The premises is safe. The environment is spacious and has the required facilities to meet children’s needs however; both indoor and outdoor play environments require re-decorating and cleaning. These play areas are not sourced with good quality toys and resources to ensure outcomes for children are positive. We have issued a non-compliance notice to ensure leaders address these issues.

Our findings

3.1 How well do leaders ensure the safety of the environment?

Leaders provide a safe environment for children.

Leaders ensured they had a system for managing access into the premises and a record of visitors was kept. Comprehensive risk assessments had been completed for all areas. However, leaders had not ensured all areas of the premises and equipment used by children were clean. For example, the sink where children had to return their plates after snack required cleaning as did the food preparation station, plastic toys, resources and outdoor play equipment.

Leaders ensure the premises is safe but current cleaning routines are not fully effective.

3.2 How well do leaders ensure the suitability of the environment?

Leaders provide a spacious environment that has the required facilities to meet children’s needs. But both the indoor and outdoor play areas require re-decorating and cleaning.

Leaders had ensured there was low level storage for children to access toys and equipment themselves, and we saw that some toy boxes had been labelled. Furniture was age appropriate but the tops of the tables in the pre-school room were worn and grubby. For example in the two’s room the slide and tunnel required cleaning as did the dolls and their clothes. An old broken computer keyboard had been offered as a toy for children to play with, which did not enrich their play. We asked for this to be removed which staff did immediately. Leaders provide children with individualised coat pegs to store their personal belongings. We found the outdoor areas were unkempt, poorly decorated and maintained which did not provide a welcoming environment for children to play outside.

Leaders have insufficient measures in place to ensure the environment is suitable for children’s play and learning.

3.3 How well do leaders ensure the quality of resources and equipment?

The indoor and outdoor play areas are not sourced with good quality toys and resources to ensure improved outcomes for children.

Leaders provide insufficient toys and equipment to promote children’s play and learning, and we did not find any arrangement in place to ensure that toys and equipment are replaced when worn or broken We found toys and resources were mainly plastic and there was a lack of sensory materials to help children practice using their senses. We saw the toys and resources for outdoor play were worn and weathered. The sand pit had not been replenished and the garden planter was not fit for purpose as it was filled with old plant pots and materials. We did however find that the baby room offered better resources but these were limited which resulted in limited choices for children.

Leaders have not created an enriched and aesthetically stimulating indoor and outdoor play area to develop children’s learning through play.

4. Leadership and ManagementSummary

Leaders are committed but they are not compliant with all regulations. We identified ten non-compliances, and have issued notices for five of these, and have told leaders they must address the remaining five.

Our findings

4.1 How effective is leadership?

Leaders are committed but are not compliant with all regulations.

Leaders ensured most policies and procedures were in place. However, owing to a previous incident relating to a lack of appropriate staff supervision when transitioning children from two joining rooms we recommended leaders write a policy to highlight the procedure for staff to take to make sure all children are accounted for in future. Leaders have produced a statement of purpose, but we informed the responsible individual it was not a realistic reflection of what the service offers and this needs to be reviewed.

Leaders had not completed the required assessment of service part two which had been requested by Care Inspectorate Wales (CIW). We found the safeguarding / child protection policy to be comprehensive but found leaders had not implemented it at a time when a referral was necessary. They had recorded concerns about children but there was no written record of what actions were taken and how and when the matter was closed. Leaders told us about significant events such as staffing issues, staff leaving, staff recruitment and having to close the baby room because the boiler broke down and out of school club owing to bad weather conditions, we highlighted the fact these were matters that should have been shared with CIW. Leaders told us they would address these matters and begin to make improvements.

Leaders are not always compliant with regulations and need to take action to ensure they put measures in place to achieve compliance.

4.2 How effective is self evaluation and planning for improvement?

Leaders do not have measures in place to review the quality of care.

Leaders were unable to provide us with evidence that they had a system in place to draw on the comments, views and feedback from all those using the service. They were unable to tell us what they felt they did well, or what areas they had identified as requiring improving to secure better outcomes for children. Given the number of non-compliance issues we have identified, leaders need to ensure they put measures in place to evaluate the service they offer, and produce a report of their findings.

Leaders have insufficient measures in place to self-evaluate the service, thus resulting in poor outcomes for children.

4.3 How effective is the management of practitioners, staff and other resources?

Leaders do not manage staff and resources effectively.

When questioned staff were aware of the correct ratios regarding how many children are to be cared for in relation to age ranges. This ensured appropriate supervision was available for children. Staff were also aware of the process to follow if they needed to raise any issues with leaders. We checked staffing ratios on a sample of specific dates and found that the appropriate staffing ratios had been met. Leaders had an appropriate system in place to record staff supervision and appraisal. However, the responsible individual told us that not all staff had received their supervision owing to time constraints and was unable to tell us who the staff were and how many had not received their one-to-one supervision. We spoke to six staff members and two confirmed they had not received an opportunity to have a meeting with their manager. We spoke with leaders about the importance of ensuring all staff have an opportunity to discuss personal and professional issues. We inspected two children’s files and these contained the required regulatory information; however four out of the five staff files we inspected did not contain all the required information to evidence that staff are suitable to care for young children. Although all staff had a current Disclosure and Barring Service (DBS) certificate, leaders had not ensured all the other required suitability checks had been carried out before all staff started looking after the children.

Leaders have inappropriate measures in place to manage staff and resources and are not compliant with regulations in relation to some issues.

4.4 How effective are partnerships?

Leaders are developing positive partnerships with parents and the community.

The responsible individual told us the committee members are supportive, and this was evident during the inspection feedback meeting. They were receptive and committed to making improvements and told us they would work together to ensure compliance. We spoke to one parent who informed us they were happy with the service. They told us their child had progressed well since attending. Leaders have worked in partnership with local businesses and told us how they had successfully secured funding from the local supermarket charity to improve outdoor play provision.

Leaders at Maldwyn Nursery & Family Centre are building positive partnerships to ensure outcomes for children are improved.

5. Improvements required and recommended following this inspection

5.1 Areas of non compliance from previous inspectionsA non-compliance was identified relating to the safeguarding and promotion of welfare in October 2017. Compliance was met in February 2018.

5.2Areas of non compliance identified at this inspection

We informed the responsible individual they were non-complaint with the following regulations. We consider these to be serious matters and have issued non-compliance notices.

Regulation 16 of The Child Minding and Day Care (Wales) Regulations 2010 (“the 2010 Regulations”): Quality of Care Review: The responsible individual has not undertaken an evaluation of the service, to provide evidence of what the service does well and identify areas for improvement to secure outcomes for children.

Regulation 20 (1) (6) (7) of The Child Minding and Day Care (Wales) Regulations 2010 (“the 2010 Regulations”): Safeguarding and promotion of welfare: The responsible individual could not evidence she had made proper provision for the welfare and supervision of children. We found children did not have sufficient activities prepared and set out for them, and consequently were displaying unacceptable behaviour as they were bored.

Regulation 29 of The Child Minding and Day Care (Wales) Regulations 2010 (“the 2010 Regulations”): Employment of staff: The responsible individual could not evidence that all staff had received regular and meaningful supervision to discuss their performance, training needs and contribution of ideas to improve the delivery of care and activities to children.

Regulation 37 (2) (c) (e) of The Child Minding and Day Care (Wales) Regulations 2010 (“the 2010 Regulations”): Fitness of premises: The responsible individual was unable to evidence she had ensured all parts of the premises provided children with an environment that was welcoming and suitably decorated. The toys, resources and equipment did not provide children with opportunities to develop their learning through play positively.

We informed the responsible individual they were also non-compliant with the following regulations. We did not issue non-compliance notices as we did not find evidence, on this occasion that these had an impact on the welfare of children. These matters must be addressed.

Regulation 15 of The Child Minding and Day Care (Wales) Regulations 2010 (“the 2010 Regulations”): Statement of purpose: the responsible individual has not captured a realistic and true reflection of the service offered.

Regulation 17 of The Child Minding and Day Care (Wales) Regulations 2010 (“the 2010 Regulations”): Assessment of service: we have informed the responsible individual they must complete a self assessment of service statement part 2 (SASS) and then return it

to CIW (Section 44 of the Children and Families (Wales) Measure 2010 and sections 60 (1) (b) and 71 of the Government of Wales Act (2006) in order to fully meet the legal requirements of their registration.

Regulation 20 of The Child Minding and Day Care (Wales) Regulations 2010 (“the 2010 Regulations”): Arrangements for the protection of children: the responsible individual could not evidence she had implemented the safeguarding / child protection policy of the service to make a timely referral to social services.

Regulation 28 of The Child Minding and Day Care (Wales) Regulations 2010 (“the 2010 Regulations”): Suitability of workers: the responsible individual was unable to evidence that all the required information was collated in order to satisfy themselves all staff working with children are suitable to do so.

Regulation 31 of The Child Minding and Day Care (Wales) Regulations 2010 (“the 2010 Regulations”): Provision of Information: the responsible individual had not notified CIW of significant events.

5.3 Recommendations for improvementLeaders should consider:

Seeking clarification from first aid trainers that the First Aid at Work Qualification they have attained, contains sufficient knowledge around administering first aid to babies and young children,

offering children more opportunities to develop their self-help skills during meal times,

completing the infection control audit tool to ensure equipment and areas used by children are suitable for them to use,

positive behaviour management training for staff to develop their knowledge and understanding to identify why children may be reacting in a certain way and help them to develop their own practice skills and approaches and

reminding staff where they can access the safeguarding / child protection policy.

6. How we undertook this inspection

This was an unannounced focused inspection following receipt of a concern in relation to some aspects of leadership and management.

One inspector visited the service on Monday 04 June 2018 from:

8:45 am – 12:50 pm and 12:55 pm – 15:35 pm:

We:

inspected a sample of documentation, policies five staff files and two children’s records;

observed practice and completed observations using the Short Observational Framework for Inspection tool (SOFI2) to capture evidence of children’s engagement and the care being provided by staff;

inspected the areas used, toys and resources and

spoke with children, staff, responsible individual, deputy manager and one parent.

We provided feedback on our findings to the responsible individual and committee member on:

Monday 11 June 2018 from 9:00 am -10:30 am.

Further information about what we do can be found on our website: www.careinspectorate.wales

About the service

Type of care provided Children’s Day CareFull Day Care

Responsible Individual Hannah Rice

Registered maximum number of places

70

Age range of children Under 12 years.

Opening hours Monday – Friday: 7:45 am – 17:45 am.

Operating Language of the service English

Date of previous Care Inspectorate Wales inspection

11 & 24 October 2017

Dates of this inspection visit(s) 04 June 2018

Is this a Flying Start service? Yes

Is early years education for three and four year olds provided at the service?

Yes

Does this service provide the Welsh Language active offer?

This is a service that does not provide an ‘Active Offer’ of the Welsh language. It does not anticipate, identify or meet the Welsh Language needs of children who use, or intend to use the service. We recommend that the service provider considers the Welsh Government’s ‘More than Just Words follow on strategic guidance for Welsh language in social care”.

Additional Information:

This service is also inspected by Estyn.

Care Inspectorate WalesChildren and Families (Wales) Measure 2010

Child Minding and Day Care (Wales) Regulations 2010

Non Compliance Notice

Childrens Day Care

This notice sets out where your service is not compliant with the regulations. You, as the registered person, are required to take action to ensure compliance is achieved in the

timescales specified.

The issuing of this notice is a serious matter. Failure to achieve compliance will result in Care Inspectorate Wales taking action in line with its enforcement policy.

Further advice and information is available on CSSIW’s website www.careinspectorate.wales

Maldwyn Nursery & Family Centre

Park LaneNewtown

SY16 1DE

Date of publication: 21 September 2018

Welsh Government © Crown copyright 2018. You may use and re-use the information featured in this publication (not including logos) free of charge in any format or medium, under the terms of the Open Government License. You can view the Open Government License, on the National Archives website or you can write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk You must reproduce our material accurately and not use it in a misleading context.

Leadership and Management Our Ref: NONCO-00006074-LBNN

Non-compliance identified at this inspection

Timescale for completion 07/09/18

Description of non-compliance/Action to be taken Regulation number

Regulation 20 (1) (6) (7) of The Child Minding and Day Care (Wales) Regulations 2010 (“the 2010 Regulations”): Safeguarding and promotion of welfare;

20 (1) (a)

Evidence

The responsible individual is not compliant with regulation 20 (1) (6) (7)

This is because the responsible individual has not made proper provision for the welfare and supervision of children. We found children did not have sufficient activities prepared and set out for them, and consequently were displaying unacceptable behaviour as they were bored.

The responsible individual must send us a written daily routine of activities and supporting evidence that chosen themes are incorporated into these activities.

During the focussed inspection on 04 June 2018 we identified that children were not being stimulated and those in the pre-school room were frustrated and as a result demonstrated unwanted interactions and behaviours. The noise levels in this room was unacceptably high and there was no clear structure for providing them with activities. There were some learning areas set out, but these were not clearly defined and did not offer or provide interesting learning experiences. Children had insufficient choice of toys and activities to enable them to follow their own interests and as a result were unable to sustain concentration for appropriate lengths of time for their age and stage of development. During outdoor play children were offered play equipment which was not suitable and led to some children becoming unsettled. The last inspection also raised this issue, and consequently we have found further evidence that compliance with this regulation has not been sustained.

The impact on children is that they are not being provided with opportunities that develop and progress their play and learning resulting in them receiving insufficient stimulation and becoming bored.

Leadership and Management Our Ref: NONCO-00006075-GBRJ

Non-compliance identified at this inspection

Timescale for completion 07/09/18

Description of non-compliance/Action to be taken Regulation number

Regulation 29 of The Child Minding and Day Care (Wales) Regulations 2010 (“the 2010 Regulations”): Employment of Staff:

29 (3) (a)

Evidence

The responsible individual is not compliant with regulation 29 (3) (a)

This is because the responsible individual has not ensured that all staff receive regular and meaningful supervision so that they are given an opportunity to discuss their performance, training needs and contribution of ideas to improve the delivery of care to and planning of activities for children.

The responsible individual must send Care Inspectorate Wales a written timetable to evidence when each individual member of staff will receive one-to-one supervision.

We found during the focused inspection conducted on 04 June 2018 that some members of staff had not received their supervision as planned during December 2017 and had not been informed when these would be re-scheduled. The responsible individual was aware of the matter but was unable to recall how many, or which staff member had not received their supervision which suggests that no formal record had been kept of discussions or the date it took place. The responsible individual told us that these had not been re-scheduled.

The impact on the service is that not all staff are being provided with the opportunity to discuss any personal issues with their manager, and are not able to discuss practice issues and training needs which will support and help them improve their care practices.

Leadership and Management Our Ref: NONCO-00006077-TBFH

Non-compliance identified at this inspection

Timescale for completion 07/09/18

Description of non-compliance/Action to be taken Regulation number

Regulation 16 of The Child Minding and Day Care (Wales) Regulations 2010 (“the 2010 Regulations”): Review of Quality of Care:

16 (1)

Evidence

The responsible individual has not undertaken an evaluation of the service to provide evidence of what the service does well and identify areas for improvement.

The responsible individual must complete a review of the quality of care, taking into account the views of parents, children and any other stakeholders, and submit a report of findings to Care Inspectorate Wales.

During the focused inspection conducted on Monday 04 June 2018 we identified the review of the quality of care had not been undertaken. The responsible individual could not evidence they had an effective system to evaluate the service to be able to draw on the comments and views of all those using the service to identify what works well and what improvements are required to help improve and secure better outcomes for children. This matter had been identified at the last inspection and no action has been taken to ensure compliance.

The impact is that improvements and determined actions to secure better outcomes for children have not been identified resulting in children not always receiving the care and activities required to meet their needs.

Leadership and Management Our Ref: NONCO-00006089-SDCF

Non-compliance identified at this inspection

Timescale for completion 07/09/18

Description of non-compliance/Action to be taken Regulation number

Regulation 37 (2) (c) (e) of The Child Minding and Day Care (Wales) Regulations 2010 (“the 2010 Regulations”): Fitness of premises

37 (2) (c)

Evidence

The responsible individual has not ensured that all parts of the premises provide children with an environment that is welcoming and suitably decorated. The quality and way in which toys, resources and equipment were laid out and presented did not provide children with opportunities to develop their play and learning.

The responsible individual must provide Care Inspectorate Wales with a cleaning rota outlining action to be taken and by whom, and submit written evidence that all broken or worn toys have been removed. Written evidence must also be provided that current resources have been reviewed, and that all toys and equipment available to children are of good quality, this to include confirmation that the sand in the outside sandpit has been replaced. This evidence is to be sent to us by 07 September 2018.

During the focused inspection conducted on Monday 04 June 2018 we identified that children were not cared for in a supportive, comfortable, stimulating environment which enriched their play and learning. We found the indoor play areas required cleaning, re-decorating and some of the furniture was worn. There was a lack of good quality toys and resources, we found toys and equipment to be poorly maintained and some were dirty. Leaders had not provided children with access to a good range of resources to promote their curiosity and sustain their interests for appropriate lengths of time. The outside play areas did not provide children with appropriate play and learning opportunities and the environment was sparse and required cleaning, re-decorating and replenishing.

The impact on children is that they are not being provided with an enriched and suitable environment to grow, play and learn.