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Chief Operating Officer
Johns Hopkins University
Senior Director Facility Operations
Baltimore, Maryland
Search conducted by:
www.helblingsearch.com
This document is proprietary and confidential. No part of this document may be disclosed in any manner to a third party
without the prior written consent from Helbling & Associates, Inc.
The Johns Hopkins University is one of the world’s leading research universities. Based in Baltimore, Maryland,
the University comprises 10 academic and research divisions and numerous centers, institutes, and affiliated
entities throughout the Baltimore-Washington area and abroad. Divisions of the University include: the Zanvyl
Krieger School of Arts and Sciences, the G.W.C. Whiting School of Engineering, and the School of Education
on the Homewood campus; the School of Medicine,
the Bloomberg School of Public Health, and the School
of Nursing located nearby in East Baltimore; the
Peabody Institute and the Carey Business School in
downtown Baltimore; the Paul H. Nitze School of
Advanced International Studies in Washington, D.C. with
campuses in Bologna, Italy and Nanjing, China; and the
Applied Physics Laboratory in Laurel, Maryland. Johns
Hopkins has a total enrollment of more than 25,000
students and an endowment of more than $4B. The
University attracts the finest undergraduate, graduate,
and professional students and receives more federal
research and development funding than any other
university in the United States.
The mission of the University is to educate its students
and cultivate their capacity for lifelong learning, to
foster independent and original research, and to bring
the benefits of discovery to the world. Johns Hopkins’
planning, design, and construction initiatives are closely
tied to both the mission of the University as well as
President Daniels’ vision for the University as expressed in
his Ten by Twenty goals. Johns Hopkins is extraordinarily
entrepreneurial and excellence-driven, and this
entrepreneurial spirit generates the innovation for which
Johns Hopkins is known internationally—innovation that
often happens through collaborations that harness
complementary strengths to find solutions to the
greatest societal, philosophical, and scientific
challenges.
Johns Hopkins University Senior Director Facility Operations| 2
The Role
Johns Hopkins University
General Summary
The Senior Director of Facility Operations is a senior member of the division’s leadership team and is responsi-
ble for approximately 260 employees in support of 4.5 million square feet of building space constructed on 136
acres of land. The Senior Director currently has four direct reports and provides leadership to managers, super-
visors, operations and administrative staff to ensure all physical assets including buildings, landscape, and utili-
ties infrastructure on the Johns Hopkins University Homewood Campus, and at select off site properties, are
operated and maintained at the highest quality levels and in an efficient fashion. These areas of supervision
include facilities maintenance and repair, custodial services, landscape services, utilities generation and distri-
bution, engineering, and Residential Life facilities. In addition, this position provides leadership and oversight of
a number of University-wide programs including energy procurement, deferred maintenance, and mainte-
nance strategies, as well as specific technical support for independent academic centers, divisions, and real
estate. This position reports to the Vice President Facilities & Real Estate.
Johns Hopkins University Senior Director Facility Operations| 3
Essential Job Functions
• Provides leadership and direction for all physical plant personnel assigned to operate and maintain the
buildings, landscape, and utilities infrastructure for approximately 4.5 millio SF on the Homewood Campus,
including academic buildings, libraries, recreation, athletic, and housing facilities. Leverages MAXIMO and
other facility systems to manage work and develop metrics for performance assessment and improve-
ment.
• Manages campus utility production and distribution systems that provide cogeneration (4.6Mw), chilled
water (11,000 Tons), and steam (225,000 Pounds per Hour). Responsibilities include oversight of operations,
maintenance, and capital renewal. Provides leadership in updating the utility master plan, campus con-
version from steam to hot water heating, and implementation of sustainability objectives to be identified in
a planned update to sustainability goals.
• Provides oversight of several off campus properties adjacent to Homewood, including the School of Edu-
cation Building, and technical support to a number of independent academic centers, divisions and real
estate as needed.
• Responsible for developing and overseeing deferred maintenance program across the University. This in-
cludes developing a five-year plan for the Homewood campus (annual $5 to 10M budget); managing the
University-wide facility condition assessment process; and generating and refreshing data, establishing tar-
geted investments, and tracking budgeted and actual expenditures on deferred maintenance for all divi-
sions.
• Works jointly with Design & Construction and Planning & Architecture to develop design standards, provide
design reviews, and collaborate to ensure MEP and operational standards are adhered to in design, con-
struction, and renovations of University assets.
• Provides direction and oversight of all housing maintenance and custodial operations in accordance with
Homewood Student Affairs operating requirements. This includes daily operations, budget development
and administration, and capital renewal programs.
• Works with University labor relations personnel and bargaining unit senior leaders to ensure the bargaining
unit contract and University policies are administered properly. Serves as Homewood Campus representa-
tive on the University’s labor relations team for bargaining unit contract negotiations.
• Communicates with all levels across the University community, including students, bargaining unit employ-
ees, deans, department heads and directors, and Executive Staff and Trustees. Communicates with enti-
ties outside the university including consultants, government agencies, and other groups engaged in Uni-
versity business.
• Serves as Operations Chief within the Incident Command System for the Homewood Campus. This position
is the highest ranking operations role within the system and has full responsibility for managing all tactical
operations at the incident.
• Develops and manages annual
operating budgets, totaling in excess
of $65 million. Provides accurate ex-
pense projections to meet targeted
goals and top level 5 year budgets.
• Provides direction for managing
departmental support of major cam-
pus events including commence-
ment, homecoming, and trustee
meetings; works closely with Director
of Special Events and the President’s
office.
• Ensures departmental compli-
ance with JHU, OSHA, and MOSHA
safety regulations.
Johns Hopkins University Senior Director Facility Operations| 4
Minimum Qualifications (Mandatory)
A Bachelor’s degree in an engineering discipline or technical equivalent and a minimum of ten years of pro-
gressive managerial experience in a facilities environment is required.
Additional education may substitute for required experience and additional related experience may substi-
tute for required education, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
• Bargaining Unit experience in an academic environment.
• A strong mechanical or electrical background and experience with large campus utility infrastructures.
• Masters degree and/or professional certifications in technical or facility management related disciplines.
Special Knowledge, Skills and Abilities
• Requires ability to establish and main-
tain effective working relationships with
diverse constituencies, and must have
outstanding customer service and con-
sensus building skills.
• Requires ability to successfully create
plans and prioritize, execute, and moni-
tor strategic operational plans that fo-
cus on reliability, mission effectiveness,
and cost efficiency, using technology.
• Requires ability to use technology to
monitor and improve operations.
Demonstrated use if analytical/
numerical thinking and trending, as-
sessing, and measuring effectiveness in
order to make effective decisions.
Demonstrated data analysis skills (able
to track, manipulate, and analyze data)
and ability to identify patterns and
trends and make recommendations for
improvements.
• Requires ability to provide leadership
and direction for maximizing asset value
and maintaining multiple use facilities
and large scale complexes.
• Requires ability to establish and main-
tain effective working relationships with
diverse constituencies, and must have
outstanding customer service and con-
sensus building skills.
• Excellent executive-level written and
oral communication skills are required.
• Computer literacy, and working
knowledge of engineering plans and
specifications,
• Experience in performance manage-
ment is essential.
About Our Firm
Helbling & Associates is a national executive search firm specializing in facilities management; architecture,
engineering, and construction; and real estate development roles.
Founded in 1992, we provide a team approach to executive searches, allowing our clients to benefit from our
professionals’ combined 250+ years of recruiting experience. We offer the sophistication and resources of a
large search firm, while our specialized boutique operation brings a strong client focus, personalized
consulting, and the attention to detail that builds long-term partnerships.
Johns Hopkins University is conducting a national search with the assistance of Helbling & Associates
(www.helblingsearch.com), an executive search firm specializing in areas of facilities management, construc-
tion, engineering, and real estate development.
Please direct questions to: Tom Dunn, Managing Director
O: (724) 935-7500 x104
C: (412) 523-0381
The Search
Johns Hopkins University Senior Director Facility Operations| 5
Supervisory Responsibility
Direct reports include two Associate Directors, a
Facility Manager, and an Administrative Assis-
tant with approximately 260 indirectly reporting
personnel.
Budget Authority
Oversees an annual operating budget of over
$65 million.
Physical Requirements
• Sitting in a normal seated position for ex-
tended periods of time.
• Reaching by extending hand(s) or arm(s) in
any direction.
• Finger dexterity required to manipulate ob-
jects with fingers rather than with whole
hand(s) or arm(s), for example, using a key-
board.
• Ability to see within normal parameters.
• Ability to hear within normal range.
• Ability to move about.
This description is a general statement of required major duties and responsibilities performed on a regular and
continuous basis. It does not exclude other duties as assigned.
Helpful Links
Johns Hopkins University: jhu.edu — JHU Benefits & Worklife: hr.jhu.edu/benefits — Visit Baltimore: baltimore.org