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Chief Executive Officer

Information Pack Charity Registration Number 1010973 Company Number 2703636

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CONTENTS

A message from our Chair

All about Age UK Exeter

Structure

Finances

Job Description

Person Specification

Recruitment Process

Additional Document

o Annual Report and Accounts to 2019 - 2020

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A Message from our Chair

Dear Candidate

Thank you for your interest in this role and we hope that when you have read through this

information pack, you will feel inspired to apply.

It has been a challenging year for Age UK Exeter. The pandemic has meant we have been unable to

deliver many of our face to face services or undertake our usual fundraising and this has had a

detrimental impact on our finances. We had to make the difficult decision to close our day

services, community café and activity groups and give up the lease on our Cowick Street centre in

order to ensure our future sustainability. The charity is now based at The Sycamores in Mount

Pleasant, a property that we own. Discussions took place with Age UK Devon regarding a potential

merger but this did not come to fruition.

However, we remain optimistic about the future and committed to supporting older people in the

Exeter area in every way we can. Our longstanding and hugely respected CEO, Martyn Rogers will

be retiring later this year and we now have the job of finding his successor. The role will be

challenging and exciting as we reshape Age UK Exeter to adapt to the changing world whilst

remaining an integral part of the community.

If you would like to discuss this role further on an informal basis, please contact Jackie Dawkins of

Shine Charity Recruitment in the first instance.

We look forward to receiving your application.

With best wishes

Vaughan Pearce

Chair of Trustees

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About Age UK Exeter

Improving later life for people in Exeter

Age UK Exeter has been supporting older

people in Exeter since 1987 and our CEO,

Martyn Rogers, has been with us for 30 of

those years. From small beginnings, the

charity developed to offer services to over

1,000 people a week. These included

information and advice, day services for

people with dementia or who are physically

frail, enabling and home support, dementia

carers support and Budding Friends allotment

project, Men in Sheds, Hospital to Home and

the Wellbeing Exeter social prescribing

project.

Further information can be found on our website and in the attached annual report and accounts.

The impact of the pandemic has meant that sadly many of our face to face services have had to

close over the last year and this has resulted in a halving of our staff and income as well as the

closure of our main Cowick Street centre. As we ease out of the pandemic we will now take the

opportunity to review future strategy with our new CEO. Our staff and volunteers have remained

committed and hardworking during these challenging times and we all look forward to rebuilding

Age UK Exeter in a way that is sustainable and relevant.

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Organisational Structure

Board of Trustees

Chair: Dr Vaughan Pearce

Marketing

Sophie Caunter

Admin

Manager: Kathy

Beasley

Cleaning

Manager: Kathy Beasley

Cleaner: Marcie Holland

Finance

Manager: Simon Gay

Administrator

s x 2

Enabling & Home Help

Manager: Karen Brooks

Deputy: Tony Harvey

Administrators:3

Enablers:34

Befriending & Time for You

Coordinator: Jessica Cohen

Volunteers: 80

Social Support - Careline

Coordinator: Jessica Cohen

Volunteers: 16

Dementia Carers Support

Coordinator: Penny Unitt

Volunteers: 10

Budding Friends Allotment Project

Coordinator: Penny Unitt

Volunteers: 6

Hospital to Home

Coordinator: Debbie Crispin

Men in Sheds

Lead Volunteer:

Martyn Liddon

Volunteers:

40

Chief Executive

Martyn Rogers

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Finances

You will see from the graph below that our total income for 2019/20 was £1.48m. Our income for

2020/21 was £1.3m (surplus of £80k) but as a result of the pandemic our budget for 2021/22 will

show total income of around £650k with expenditure standing at £750k.

The charity’s main sources of funding in the last year were grants, services commissioned by Devon

County Council and fees for charged for services. Other sources of income include:-

Donations

Sales and operating income

Fundraising

Legacies

Investment income

There is much to do to return Age UK Exeter to financial resilience but we own two properties (total

value c£750k) and have free reserves of c£330k which will give our new CEO time to support us to

turn the tide as opportunities develop on the other side of Covid.

2019/2020

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Job Description, Chief Executive Officer

Hours of work: 37 hours per week - the post may involve some evening and weekend work.

Duration: Permanent

Location: The Sycamores, Mount Pleasant Road, Exeter, EX4 7AE

Responsible to: The Chair and Board of Trustees

Job Purpose

To provide operational and strategic leadership, in partnership with the Board of Trustees.

To inform and advise the Board of Trustees and implement all agreed decisions.

To manage and develop Age UK Exeter in accordance with its policies, procedures and the decisions of the Board and all relevant legislation.

To seek out new resources and opportunities to grow and develop the organisation for the benefit of older people in Exeter.

Key Responsibilities

1. Leadership

To provide strategic leadership to the staff and volunteer team to ensure the organisation

meets its charitable objectives through the delivery of a range of high-quality services focussing

on the needs of older people in Exeter.

2. Strategic development, planning and monitoring

To be responsible for the strategic development of Age UK Exeter on behalf of the

Board of Trustees taking into consideration relevant internal and external factors and

trends from the public, private and voluntary/community sector

To oversee and develop income generation from a wide range of sources to ensure the

organisation is sustainable and can meet its obligations in a fast-changing world.

To coordinate the business planning process and ensure both corporate and individual

objectives are identified.

To monitor, evaluate and report on performance, taking results into consideration in

ongoing strategic and business planning.

To ensure service improvement by identifying and managing opportunities for change

proactively and positively.

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3. Finance and resources management

To ensure the organisation has sufficient human, material, technological and financial

resources to deliver on contractual obligations and charitable objectives.

To be accountable to the Trustee Board for the overall financial management and

performance of the charity, including forward planning, budget setting, budget

management and investment issues

Overall responsibility for the use and upkeep of premises and equipment in line with

any leasing, tenancy or ownership arrangements

Overall responsibility for major tender submissions, funding applications and other

fundraising activities and for the negotiation of contracts and service level agreements

with funders; oversight of routine funding applications and fundraising activities

4. HR management and staff development

To lead the staff team and to foster good communications and a culture of team

working throughout Age UK Exeter

To ensure Supervision and Annual Review procedures, including personal development

requirements, are in place and in effective use and to oversee and where necessary

manage staff performance issues

To ensure health and safety, safeguarding, data protection legislation and good

practices are followed.

To oversee the recruitment and induction of new staff and to line manage senior staff,

including supervision, annual review and personal development.

5. Business and partnership development

To identify and develop business opportunities and projects that will contribute to the

achievement of the organisation’s objectives, focussing particularly on those that will

generate unrestricted income.

To identify and develop strategic partnerships at a senior level and to identify and

pursue partnership project opportunities that will contribute towards the achievement

of the organisation’s objectives.

6. External representation and marketing

To nurture and maintain effective relationships with Age UK departments nationally and

regionally, the Age England Association and other Brand Partners, to maintain an active

involvement in and awareness of Age UK issues and initiatives.

To nurture and maintain effective relationships with external strategic partners, funders

and other stakeholders, representing and promoting Age UK Exeter and the needs of

older people at a senior level on formal partnerships as appropriate.

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To lead on contractual, lease and service level agreement negotiations on behalf of the

charity in line with the policies agreed by the Board of Trustees.

To represent and promote Age UK Exeter at a senior level with key partners,

stakeholders and media organisations in a professional and effective manner.

To promote and market Age UK Exeter and its services to key audiences throughout the

city, making use of a range of marketing methods and media outlets as appropriate.

7. Operational management

Overall responsibility for the delivery of all services within a culture of professionalism

and high quality

8. Governance

To support and advise the Trustee Board and to provide reports and financial

information to enable them to fulfil their functions.

To ensure that internal policies & procedures are reviewed, updated and implemented

as necessary to meet legal and best practice guidance, making recommendations to the

Trustee Board for changes when necessary.

To act as Company Secretary for the Charitable Company and any trading subsidiaries

and to act as the contact person for the Charity Commission.

To ensure compliance with the Age UK Brand Partnership Agreement

9. Other

To access training and attend seminars/conferences as necessary for personal and

organisational development.

To comply with all Age UK Exeter policies and procedures and with relevant legislation

To carry out other duties which are consistent with the duties and responsibilities of the

post?

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Person Specification

Skill, Knowledge and Experience

Significant senior leadership experience including strategy development and planning, financial and HR management gained from the charity sector

Experience of developing and reviewing policies, including legislative requirements, safeguarding, health & safety, resourcing, employee relations, and risk management

Evidence of inspiring leadership, able to demonstrate an entrepreneurial approach including the assessment and evaluation of opportunities

Able to seek and identify funding opportunities and able to lead or contribute to drafting successful grant funding applications – has a track record of securing funds in a difficult financial climate

Experience of working with a volunteer Board of Trustees, understanding of charity governance

Motivates and inspires others to deliver their best; is enabling and empowering

Has a vibrant and current network and networking skills and is used to working collaboratively

Able to demonstrate financial acumen and manage budgets.

Leads by example

An inspiring communicator - verbal, written and media - able to influence and negotiate

Has good grip of risk identification and mitigation

Experience of working with Local Authority commissioners would be helpful

A relevant qualification – e.g. social care or development or a management master’s degree, e.g. MBA, would be advantageous

ATTRIBUTES

Emotional Intelligence

Values Driven

Has vision, optimism and positivity

Is entrepreneurial with a healthy attitude to risk

A team leader and a team member

Calm under pressure

Is resilient and flexible.

Terms and Conditions PAY £45,000 - £50,000 per annum depending on experience. Pension – Staff aged between 22 and state retirement age earning above the threshold for income tax will be automatically enrolled into the Scottish Widows Age UK pension scheme based on a 5% contribution by both employer and employee. Staff may opt out of the scheme within 30 days of receiving the scheme’s joiner’s pack for a full refund of any contribution made. HOLIDAY You will be entitled to 35 days paid holiday per year (including Bank Holidays)

HOURS OF WORK 37 hours per week full time with occasional attendance at evening and weekend meetings

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PROBATION There will be a six month probationary period. NOTICE PERIOD Three calendar months on either side, after a satisfactory six month probationary period. During probation, notice will be one week either side. TRAVEL A mileage allowance of 40p per mile is paid for essential travel. This post is subject to an enhanced Disclosure and Barring Service check

Recruitment Process

Application by CV and covering letter to our Recruitment Partner, Jackie Dawkins, Shine Charity Recruitment (jackie@shinecharityrecruitment.co.uk) 01884/841751

Closing date: 12th June 2021

First interview with Jackie Dawkins: 17th June 2021

Interview and Assessment Day with Age UK Exeter: Week commencing 30th June 2021

Start Date: by October 2021 (an offer of employment will be subject to satisfactory references)