CHICOPEE SKI CLUB · As an employee of Chicopee Ski Club, you are the people the guests and members have the most contact with, wherever you are working

CHICOPEE SKI CLUB

LIFT OPERATIONS TRAINING MANUAL & SEMINAR

LIFT OPERATORS/LIFT ATTENDANTS

TABLE OF CONTENTS

• INTRODUCTION

Who’s Who Mission Statement

Vision Statement Area History

Area Layout 2. GENERAL RULES & REGULATIONS

4. JOB DESCRIPTION

6. LIFT OPERATORS/LIFT ATTENDANTS – Rules & Regulations

11. LIFT OPERATING PROCEDURES & SAFTEY o VIDEO: Lift Zone

22. RADIOS 24. PROCEDURES FOR UNUSUAL LIFT OCCURRENCES

27. LIFT ATTENDANT DAILY INSPECTION CHECKLIST 28. CARPET LIFT ATTENDANT DAILY INSPECTION

CHECKLIST

29. DAILY OPERATING RECORD 30. OPERATOR STOP LOG

31. ACCIDENT SAFTEY PROCEDURES 32. SKI AND SNOWBOARD HELMET POLICY

o FILM: Lift Related Incidents

LIFT EVACUATION

HELPING YOU HELP OTHERS

a. FILM: Secrets To Service

• ON HILL TRIANING

• LIFT QUESTIONNAIRE

Issued on: Nov. 25, 2012 Lift Operators Manual Revised: Nov. 19, 12 Page 1

MISSION STATMENT

To provide the best possible year-round recreational experience and facility to the local community and beyond.

VISION STATMENT

Chicopee will be a leader in Southern Ontario by providing a quality year-round recreational experience and facility supported by sound partnerships within the local community and beyond.

AREA HISTORY

Chicopee Ski Club is a 12-month non-profit organization that has been operating since 1934. Since then, the club has grown considerably to be one of Southwestern Ontario’s leading urban ski clubs. The people who utilize the facilities completely fund the operation and are comprised of members, school groups, and daily users from across the region.

As an employee of Chicopee Ski Club, you are the people the

guests and members have the most contact with, wherever you are working. It is important to realize that while on or off-duty, you represent Chicopee Ski Club. As a representative of the club, it is imperative that you are well groomed, courteous, and respectful to our guests and members, not to mention your fellow co-worker.

As the season begins think about what you want to get out of your

experience working at Chicopee and how you can achieve your goals. Make sure that you read and understand this manual before starting your on-hill training and work.

Have a fun and safe winter!


PUNCTUALITY, SHIFT CHANGE & CLOSING The following are general rules and guidelines that employees are expected to follow:

a) If unable to attend a scheduled shift, it is the employee’s responsibility to find a replacement for that shift, and notify their supervisor of the change.

b) If an employee knows they are going to be late or absent for a shift and

cannot find a replacement, notify your Supervisor at least one (1) hour before the shift starts. Call 893-6302

c) Lateness will not be tolerated; lateness will result in dismissal.

d) Employees are required to punch-in at the start of their scheduled shift

and punch-out after the shift is completed.

e) If unsure whether the Club is open due to poor weather conditions, call the “SNOW REPORT” at 894-5610 the taped recording will be available at 7:00 am each morning.

BREAKS & LUNCHES Breaks: 15 Minutes minimum. Some breaks will vary depending on your

shift. Lunches: ½ hour (30 minutes) deducted from pay. Full-time night crew will get a 20-minute break with no deductions.

All employees are required to have lunches and breaks in the STAFF ROOM located on the Main Floor.

The STAFF ROOM is the employee’s responsibility. KEEP IT CLEAN

PLEASE!


LOUNGE RULES & REGULATIONS

Operations employees are not permitted in the lounge while on-duty, except those required to work in this area.

Employees are not permitted in the lounge eight hours prior to a shift.

Operations employees are prohibited from using any area or entrance

behind the lounge or cafeteria without instruction from a supervisor.

Employees that are of legal age are permitted to use the lounge while off-duty. Chicopee Name Tags cannot be worn while drinking in the lounge

SKIING/SNOWBOARDING

All Operations employees are issued privileged passes for the season, but your supervisor must issue you your pass. You must fill out the appropriate forms and waiver prior to receiving your pass. Employees under 18 must have a parent or guardian sign the waiver. These passes are a privilege and can be revoked as a means of disciplinary action, ie. Being late, missing shifts, etc. Please note that passes can be revoked during busy times or staff shortages.

When you are skiing or boarding you must obey all hill signage and

rules. Failure to do so will result in dismissal and, or termination of staff ski pass. *This rule applies when you visit other ski resorts on our Reciprocal Program, as you represent Chicopee Ski Club.*

REFUSAL TO WORK Never perform any task or use any equipment that you have not been trained on or are familiar with. You have the right to refuse to work or do particular work if you believe that any equipment, machine or situation endangers you or another worker. You have to inform your supervisor of your refusal to work so that appropriate measures can be taken. You must also inform any worker about to perform the act of your refusal so that they are aware of the possible risks. Proceed with work that you are comfortable with until contacted by your supervisor.


JOB DESCRIPTION: LIFT ATTENDANT

Department: Operations Wage Category: Hourly Reports To: Operations Supervisor Revision Date: November 2007 JOB STATEMENT This individual performs professional work as an attendant of a “Lift” to transport passengers to the top of the terrain. This individual is in charge of operating a “Lift” in a safe and responsible manner. Responsibilities include: start-up checks, starting and stopping a lift, assisting passengers to load and unload the lift, communication with “on-hill” and supervisory staff, and following all procedural guidelines learned during the training program. This position commences at the beginning of the ski season (approximately early December) and ends (approximately late March), closing date may vary depending on weather conditions. This requires that all regulations established by Provincial and Federal bodies and the Chicopee Ski Club Management are adhered to and followed. This position is performed under the guidance of the Lift Supervisors. This position may be required to assist in other departments when needed. ESSENTIAL FUNCTIONS

Responsible for performing and maintaining all safety checks, following

operational procedures.

Required to maintain snow surfaces at the loading and unloading areas.

Responsible to remain alert and report unusual occurrences.

Required to stop and start the lift.

Responsible for passenger loading, ticket and badge checking, and maze

control.

Required to be punctual and wear proper clothing.

Required to maintain intercom communication and use radio contact for

Emergency use only.

Required to complete Operating Record, Daily Inspection forms, and any

other prescribed documentation.

Required to assist in other areas of operation as required.


JOB SPECIFICATIONS

Good appearance and attitude.

Willingness to work and assist passengers using the lift and around the

area.

Experience is an asset but not a requirement.

Good communication skills (i.e. reading, writing, and verbal)

Ability to work as part of a team.

Ability to work outside in winter elements.

Loyal attitude towards the Organization and its goals.


LIFT OPERATORS – RULES & REGULATIONS

1. All lifts are to be operated one full rotation of the terminals before loading the public. Snow and ice are to be removed from chair lift seats and safety bars with the provided equipment.

2. Upper operators are to inspect lift line, truck assemblies and alignment

while riding the lift up in the morning and during position change.

3. Upper and lower operators are to test all stop switches, intercoms and safety gates with the direction of the Crew Chief.

4. Upper operator is responsible for maintaining the snow surfaces in the

unloading area, PROVIDING THE OPERATOR IS WITHIN REACH OF A STOP BUTTON. One shovel is provided in each top lift shack for this purpose. These tools are not to be loaned out to anyone for any purpose!

5. No one but the upper operator is allowed in the lift shack. This includes

Ski Patrol, P.R.’s or anyone else. This is a distraction, which jeopardizes passenger safety. ANY MUTILATION OF SAID BUILDING BY ANY MEANS OF VANDALISM WILL RESULT IN DISMISSAL. All operators are responsible for the cleanliness of their shack.

6. Bottom operators are responsible for passenger loading, ticket and badge

checking, maze control and the condition of the snow in the loading area. A shovel is provided at the bottom station of this purpose. These tools are not to be loaned out to anyone for any purpose.

7. Chairs – Bottom and upper operators are responsible for the safety of

their passengers. The lift is to be stopped immediately if someone falls on the loading or unloading ramps. Quickly re-load the fallen passenger(s). As soon as the ramp is cleared, start the lift.

8. Small Pocket Radios – are allowed in lift shacks, but no reading material,

cellular phones, headphones, Mp3, or iPod’s, etc. Use of these items could lead to your dismissal even if they are turned off.

9. WHILE IN UNIFORM AND/OR ON-DUTY *NO SMOKING ANYWHERE

ON CHICOPEE SKI CLUB PROPERTY EXCEPT THE DESIGNATED AREA SET BY CLUB MANAGEMENT*


10. Passenger loading to commence at 9:00am on weekdays and 8:30am on weekends. Lifts will vary in start time. Loading is to be stopped at 9:30pm, (4:30 pm Sunday).

11. The Lift Supervisor will direct the opening and closing of each lift. In all

cases, Ski Patrollers will be the first loaded, (when available), and the last loaded to close the lift.

12. At closing time all Chairlifts are to be run one full rotation through the

terminals, all outside safety gates and stop buttons are to be removed and put into the lift shack. Power and heat are to be left on and the shutters are to put back in place. Do not remove stop buttons, safety gates, and put shutters up until the lift has stopped and Ski Patrol are off the lift. Supervisors will lock lift shacks.

13. Any lift problems before, during, or after operations are to be reported to

your Supervisor IMMEDIATELY! 14. Full-Time Day Operators

Two (2) 30-minute breaks starting at 10:00am and 12:30pm *All breaks will be completed by 3:00pm.*

Evening Operators Full-Time: 20 minute breaks starting at 6:30pm. Crew Chiefs go third. Part-Time: 15 minute breaks starting after the Crew Chief. *All breaks will be completed by 8:30pm.* Weekend Operators – will be assigned four (4) to a lift and will rotate work positions directed by the Crew Chief. Crew Chief will break last. Two (2) 30-minute breaks starting at 9:30am and 12:30pm *All breaks will be completed by 3:30pm.*

15. Staff jackets will be given out at the start of each shift and returned and the end of each shift. You will sign in/out your jacket with no exceptions. Employees are held 100% responsible for their jackets and will be charged for replacement or repairs. Jackets are to be kept clean and presentable at all times, this includes any odours. Staff will have the option of purchase a fleece along with other clothing.

16. The coatroom will be open 15 minutes before and after scheduled shifts.


17. Employee’s pants must be black.

18. Any clothing exposed through a jacket, pants, or staff fleece must be black.

19. Employees are not allowed to wear any hats other than a Chicopee ball

cap or toque while on duty.

20. Employees must wear appropriate footwear. Non-slip, and warm. This means no ski boots, sneakers, or sandals.

21. Chicopee Ski Club will not supply rain gear.

22. Punches will be given to each Crew Chief at the start of their shift and

returned at the end.

23. Crew Chiefs are responsible for returning all log sheets to their Supervisor at closing time.

24. Work instructions are to be received only from supervisors and Crew

Chiefs.

25. Employees must receive authorization from their supervisors before they are allowed to help double load any lift. You are responsible for the safety of the passengers loading. Talking to another employee while double loading does not help the passengers in any way.

The employee not at the control panel should be checking tickets, gate control, and the condition of the snow in the loading area and gates.

26. Small pocket food is allowed only in the top shacks. Backpacks or lunch

bags are not allowed in lift huts. No food or drink allowed while working at the bottom of the lifts.

27. Passengers are not allowed to carry children in snuggle sacks or

backpacks, etc. 28. Passengers are not allowed to wear or carry their backpacks on a

chairlift, will the exception of Ski Patrol and Racing Coaches.

29. Any time that you stop a lift you must wait at least 10 seconds until you can restart the lift. Restarting a loaded lift while it is bouncing could cause a deropement.


30. Skiers are not allowed to ride the lifts if they do not have baskets on their poles or do not have the proper safety straps / brakes on their skies. Snowboarders must have proper safety straps to ride a lift.

Skiers must have two skis to ride the lift. Snowboards must have metal edges and be appropriate for down hill use. Be on the look out for Plastic (Canadian Tire Special) boards with flimsy bindings.

31. Two-way radios are for emergency use only, to call a supervisor, or Ski

Patrol to report an accident. Before talking over the radio you must turn down the intercom volume, if you don’t your conversation will be masked in feedback. When you are finished with the radio, remember to turn the intercom volume back up.

32. Intercoms on lifts are to be used for communication between the bottom

and top operators for the purpose of work conversations ONLY. No music, animal noises, slang, and no trash talk. We have received complaints in the past and your passengers are not interested in listening to this.

33. Only one employee is allowed in the top shack at any given time!!!

Always be watching the unloading area when putting your coat on, switching, talking on the intercoms, radios, etc. You are responsible for the safety of your passengers.

34. Name Tags must be handed in at the end of the season. You will be

charged $5.00 for unreturned nametags.

35. Employees are to read over the information on the health and safety board in the staff room. This information is for your well-being.

36. Payday is every second Thursday and cheques will be direct deposit.

37. Exterior lift shack speakers are to only be used for communicating with

the public. To clear the unloading area, safety warnings and to tell the public not to lift safety bar too soon, etc.

38. All employees on duty or punched in are NOT allowed to have cell

phones, Blackberry’s, I-pods, headphones, etc in their possession. These items must be kept in your locker, vehicle or left at home. If caught with any of the above, it will lead to suspension or dismissal.


Returning Staff Only:

39. Any boots, articles of clothing, or personal belongings in the staff room

or your locker from last year will be thrown out as of 4:00pm of the first orientation seminar.

40. On duty Ski Patrollers, Instructors, and Racing Coaches do require a

membership badge or lift ticket while in uniform to access the lifts. No one will be allow access to the lift without said identification.

41. On duty Ski Patrollers, Instructors, and Racing Coaches with classes

are to use their designated lift lines in the loading area. Off duty Ski Patrollers, Instructors, and Racing Coaches will use regular loading lines.

42. Shovel Riding is no longer allowed at Chicopee due to increased liability

concerns.


LIFT OPERATORS – PROCEDURES & SAFTEY

Good appearance & attitude. Assigned to lift. All checks made:

o Manual Brake

o Safety Switches o Communications

Maintaining Lift Lines: o Levels

o No ice Maintaining Loading & Unloading Areas:

o Kept at required height o No ice/ruts

o No water (spring time) o No snow or ice on operators platform o All signage clear and visible.

Good Housekeeping:

o Operating panel free of obstructions o Clean up, top and bottom

Keeping Ears & Eyes Open For Anything Strange: o Noises

o Rollbacks o Sliding chairs o Chair – Tower collisions o Smells simi-engaged E-brake, electrical shorts


GOOD APPERANCE & ATTITUDE The opinion formed by the skiing and snowboarding public about their experience at Chicopee Ski Club is, more often than not, based on the impressions made by the lift attendants/operators. The attention, consideration, politeness and friendliness paid to our guests make all the difference. Not only the actions of the lift staff enter into their opinions, but also the appearances of the staff. It is common sense that when the public is handled by a clean cut neatly dressed employees that are carrying themselves with confidence, a good attitude and a pleasant personality that they are going to be more satisfied that when addressed by a dirty, smelly and unhappy lift operator.

LIFT ATTENDANT (ASSIGNED TO LIFT)

Take a broom and shovel to the lift.

Test all stop switches, safety gates and intercoms.

Clean off chairs.

Take off shutters.

Shovel loading and unloading areas

Clean off all signage

This should be completed before the lift opens to the public. Do not load

anyone until the top operator has confirmed they are ready to receive passengers and your supervisor has authorized loading to begin.

While operating the lift you should be listening to strange noises and looking

for cable alignment on the truck assembly, hanging passengers, lowered safety bars, and general horseplay.


LIFT SAFTEY CHAIR LIFT

Assist troubled riders:

No backpacks

Pole straps off

Poles held with inside hand

No loose articles of clothing

Look to their outside for the chair

Slow down chairlift: upon request, beginners, and those with special needs( Track 3)

Help load small children

Safety bar down

No bouncing, swinging or horseplay on chairs

Contacting top operator:

Small children, special needs passengers

Ski off

Troublemakers

Equipment on chair

Always keep the stop button pressed in if leaving the control or operator

station at the top shack. Stop the lift so grooming equipment can pass behind the unloading area.

Patrollers are first up and last off the lift for opening and closing.


MAGIC CARPET LIFTS Assist troubled riders with:

Help load certain passengers

No loose articles of clothing!!! Point skis/board up hill

Do not sit down

Stay on the carpet

No jumping, bouncing, walking on lift

Do not enter/exit lift mid way

Lift Ski poles up off of the carpet while unloading

Always keep the stop button pressed in if leaving the control or operator station at the top shack.

Watch for fallen passengers.

REMEMBER No loose articles of clothing!!! This could seriously or fatally

injure a passenger.


LIFT PASSENGER SAFETY

Skiing and snowboard as you all know is a fun, exciting and sometimes an

exhausting sport. For the most part the general public is more focused on their next run down the hill then they are about loading and unloading a lift properly. Whether or not it is because they are not paying attention or they are just tired, people seem to be having more trouble on ski lifts across the country.

Chicopee and you, the operator, are being proactive in reducing and hopefully

eliminating lift problems and injuries by adding additional measure to ensure the safety of all lift passengers. As mandated by the T.S.S.A. the lift unloading signage has changed and their Look, lower, load program has been instituted across Canada.

Preceding this, we have been identifying small children or those who could

have potential problems loading and unloading our lift and pairing them up with other adult passenger and/or staff. The majority of lift related incidents involve small children and beginners. As a lift operator it is your job to ensure a safe and enjoyable ride up the hill for all passengers by doing the following:

1. Ensure that all lifts signs are 100% visible and legible. 2. Ensure that loading and unloading ramps are smooth, level and at the proper

height throughout the day. Make sure that the snow you throw on the ramps are level before the next chair is ready to load/unload.

3. Ensure that every chair is clean and free from snow, ice, or other slippery

substances. 4. Be aware of who is waiting to load the lift:

• Small children and beginners will need help loading. • Passengers will need to be paired up with an adult or an experienced rider

to ensure their safety on the lift. If there is no one to ride the lift with these passengers, employees such as Snow School, Public Relations and the Ski Patrol can be called to assist. If you feel a passenger is not able to safely ride the lift, do not allow them to load until they can be properly assisted.

• When loading children ensure that the passenger that might need a lift onto the chair are positioned on the lift attendant’s side of the chair.

This section is very important as small children or passengers have the highest risk of falling off/out of a ski lift or having a loading / unloading

incident.


5. Once a chair has been loaded, look up the line to the next chair and make

sure the passengers have lowered their safety bar. Passengers not lowering their safety bars are to receive one verbal warning from lift operators. Any following infractions must be reported to your supervisor. Passengers that repeatedly do not follow safe lift procedures will have their pass removed by a Supervisor, as their safety on the lift is our responsibility.

6. It is very important that passengers do not have any loose articles of clothing

such as scarves, bandanas, draw-strings, etc. that could become entangled or caught on a chair. The same goes for oversized/bulky clothing, pillows under snowpants, or any other object that would cause loading/unloading problems.

7. Backpacks and other portable items are not allowed up the lifts. These items

could be dropped or get in the way of the safety bar or become caught in the chair. Ski poles or objects that can fit into a pocket are the only objects allowed up the lift by the general public.

8. Do not send dropped or forgotten objects, (poles/skis) up the lift with small

children or beginners, only do so with staff, adults or advanced riders. 9. Notify a Lift Supervisor if any passengers are bouncing, swinging or jumping

off a chair. If some one is bouncing the lift, stop the lift immediately and wait 10 seconds before restarting the lift so that the line will settle. These actions could potentially cause a de-ropement where the cable comes off the sheave wheels and/or the tower. There are NO SECOND CHANCES.

10. All unloading stations are equipped with intercoms to communicate safety

issues to the public. They are to be used when passengers, • are raising their safety bar too early or too late. • are not paying attention or horsing around. • need to clear the unloading area. • need a verbal warning to move, duck or avoid a chair or passenger.

Remember that your stop button is the best way to avoid lift incidents!

11. No one aside from Operations staff are allowed to down-load a lift, (Only one

person per chair). For passengers that need assistance down the hill, call a Lift Supervisor for special arrangements.


The Five “L’s” and an “S”

Look, Load, and Lower. Lift, Stand, and Leave When getting on a lift, Look:

• Look out for small children. Have at least one adult ride with them. • Look for instructional signs before you prepare to load. • Look and wait for your turn to load. • Look over your shoulder for the approaching chair. • Secure loose hair and clothes; remember that backpacks are not

allowed on the lifts. Load:

• Bend your knees to prepare for the chair. • If riding alone, sit in the middle of the chair. • Hold poles in one hand and remove safety straps.

Lower: • Lower the safety bar as soon as your skis or snowboard leaves the

snow. • Watch for the sign to raise the safety bar. • Keep a close eye on small children who can easily slip out of the lift. • Raise the safety bar only when preparing to unload. • Remain seated. Do not bounce or swing the chair or your hill privilages

will be revoked. • Single riders sit in the middle of the chair.

When getting off the lift, Lift:

• Watch for the sign to raise the safety bar. • Raise the tips of your skis or snowboard when approaching the

unloading ramp. Stand:

• Raise the safety bar only when preparing to unload. • Listen to and obey the lift operators instructions at all times.

Leave: • Unload at the designated areas only. • Clear the unloading area immediately. • Ask the lift operator for help with dropped articles.




Z-98 Lift Signs & Explanations



RADIO USE EXAMPLE

THIS RADIO IS FOR **EMERGENCY USE ONLY**

If a lift will not operate, call you supervisor

If you need a Supervisor

Example #1 Lift Operator:

North Shack to (supervisor on duty)

Supervisor:

Go ahead North Shack.

Lift Operator: Code 7: Lift Problem

We require your assistance at the top/bottom of North. (If there is no Lift problem)

Supervisor:

Okay, I will be right there. Thank You.

________________________________________________________________

If you need Ski Patrol

Example #2 Lift Operator:

North Shack to Ski Patrol.

Ski Patrol:

Go ahead North Shack.

Lift Operator:

We have a Code 3 on the steep of Easy Rider.

Ski Patrol:

Okay, I will check it out. Thank You.

End of transmission


Radios

1. Each Employee is responsible for the use of any radio that is in their possession.

2. Every employee is responsible for what they say over the radio. No one is permitted to communicate the following via radio;

a. Foul language of any kind b. Discrimination remarks of any kind c. Detailed information about an incident d. Any non work related topics e. Any obnoxious sounds or noises

3. Employees are responsible for the condition of the radio in their

possession. 4. Abuse of radio communication or radio condition can result in

termination of an employee. 5. Each employee issued a radio is responsible for returning the radio to

the appropriate spot and placing it on the charger. RADIO CODES CODE 1 – Park Services need assistance at Location CODE 2 – Suspicious Person at Location CODE 3 – Injury at Location CODE 5 – Customer Service Required CODE 7 – Lift Problem CODE 9 – Lift Evacuation CODE 11 – Lift Fire CODE 13 – Arial Rescue CODE 15 – Structural Fire CODE 17 – Robbery in Progress at Location


PROCEDURES FOR UNUSUAL LIFT OCCURANCES A. ROLLBACK

All of our chairlifts are equipped with a rollback backstop, (dog). In the case of a rollback and the rollback device has failed to engage, IMMEDIATELY APPLY THE EMERGENCY BRAKE MANUALLY. Do not delay, as a loaded lift can move backwards with increasing velocity beyond which no brake is capable of stopping it. Immediately notify your supervisor.

B. OVERSPEED

All of our lifts are equipped with an overspeed device. In case of the chairlift increasing speed faster than the lift design or detection of any backwards movement, the lift will automatically stop. If the lift does not automatically stop, IMMEDIATELY APPLY THE EMERGENCY BRAKE. Immediately notify your supervisor.

C. TENSIONING LIMITS REACHED

IF the tensioning limits are reached and the lift stops or it is apparent that there is a problem with the tensioning system or counterweight, IMMEDIATELY APPLY THE EMERGENCY BRAKE MANUALLY and notify your supervisor.

D. TOWER DEROPEMENT

If a tower deropement switch is tripped, (cable derails), or if the lift did not stop due to a deropement, IMMEDIATELY APPLY THE EMERGENCY BRAKE MANUALLY and notify your supervisor

E. ATTENDANT STOP ACTIVATED

After any stop of a lift, the operator shall determine the cause of the stoppage. Do not restart the lift until clearance has been obtained from all attended stations. If the lift will not re-start, immediately notify your supervisor.

F. COMMUNICATION SYSTEM FAILURE

If two-way communication system, (intercom), has failed, please use the portable radio provided. Immediately notify your supervisor.


G. DOWNHILL TRANSOPORTATION

No downhill transportation is allowed (only lift and snowmaking staff) with out your supervisor’s authorization. In the case of skier/boarder transportation, inform the attendant at the bottom station of the chair number. The attendant at the bottom station must stop the chair upon arrival for safe unloading.

H. OPERATING ON BYPASS

This is for EMERGENCY SITUATIONS ONLY and must be authorized by a supervisor. The lift line must be checked for deropement first, and must have constant communication with the top attendant.

I. FIRE ON LIFT

If a fire or smoke is detected on your lift Do not stop the lift Stop loading passengers Run the lift at full speed Give the chair number of the last chair loaded to the top

attendant Immediately notify your supervisor Extinguish the fire if at all possible

If flames or debris are endangering passengers unloading the lift. Stop the lift and extinguish the fire.

J. ACCIDENT INVOLVING LIFT

Do not move the injured person, and tell them not to move. Immediately call Ski Patrol and your supervisor. If the injured person is on the loading or unloading areas, DO NOT RUN THE LIFT. An accident investigation must take place before the lift can re-open. DO NOT under any circumstances, make a statement to anyone. The only statement you should make will be to the accident investigator. Remember you are here to run the lift and Ski Patrol will attend to the injured.


CHICOPEE’S UNUSAL OCCURANCE REPORTING POLICY

• Unusual Occurrences include:

o Critical injuries or death

o Multiple accidents at one location

o Lift accident

o Lift or Building evacuations

o Bomb threat

o Collisions involving Chicopee’s equipment,

facilities or staff

o Circumstances where legal action can be

taken

o Incidents that could have resulted in the

above.

• Critical injury: Life threatening injuries requiring immediate medical

attention.

• Radio communications will take place on Channel 2 only!

• If you witness an unusual occurrence; look for injured people and provided

any assistance within your abilities. Then you must tell someone to notify

Ski Patrol, and E.M.S. if it is a Critical injury. When assistance arrives,

inform your supervisor of the situation.

• If an unusual occurrence has been reported to you; inform your supervisor

of the situation. Proceed with your normal duties unless instructed

otherwise.

• Supervisors will contact the Area Manager and the scene investigator.

• No employee, with the exception of management, is to speak with any

Media personnel.


LIFT ATTENDANT DAILY INSPECTION CHECKLIST

DATE: ______________ LIFT NAME: _________________________

OPERATIONAL CHECKS

Loading area clear of obstructions, snow, __________________________ ice, and correct clearance maintained. Unloading area clear of obstructions, snow, __________________________ ice, and correct clearance maintained. Chairs cleared of snow/ice. __________________________ Snow cleared from around bottom terminal __________________________ and safety gate. Snow cleared from top and bottom __________________________ counterweight. Manual stops checked. __________________________ Top safety gate checked. __________________________ Bottom safety gate checked. __________________________ Communication system checked. __________________________ ATTENDANTS: __________________ CREW CHIEF: ___________________

(Print) __________________ (Print)

__________________ (Signature): ____________________

__________________

__________________

__________________

__________________


MAGIC CARPET

LIFT ATTENDANT DAILY INSPECTION CHECKLIST DATE: ______________ LIFT NAME: _________________________

OPERATIONAL CHECKS

Snow removed from lift including the belt _________________________ and walkways. Inspection of the belt for Damage, Cuts, _________________________ Tears, and Condition of the Splice. Inspection of Top and Lower control boxes __________________________ And the condition of the three E-Stop buttons and one Normal Stop Testing of Normal Stop. __________________________ Loading Area clear of Obstructions, Snow, _________________________ Ice and Property Damage. Unloading Area clear of Obstructions, Snow, __________________________ Ice and Property Damage. Communication system checked. __________________________ ATTENDANTS: __________________ CREW CHIEF: ___________________

(Print) __________________ (Print)

__________________ (Signature): ____________________

__________________


DAILY OPERATING RECORD DATE: __________________ LIFT NAME: _______________________ (NOTE: Please Print)

BOTTOM ATTENDANT FROM TO TOP ATTENDANT FROM TO ON DUTY AM/PM AM/PM ON DUTY AM/PM AM/PM

LIFT LINE ATTENDANT FROM TO DAY CREW CHIEF: AM/PM AM/PM (please print)

____________________________________

SIGNATURE: _____________________________________

NIGHT CREW CHIEF: (please print)

_____________________________________

SIGNATURE: _____________________________________


OPERATOR STOP LOG

Lift: ________________________________ Date: __________________________

Operators:

Legend: Stop Type: E-Stop = E Safety Gate = G Cause: Mis-Load = ML Operator Error = O

Normal Stop = S Mis-Unload = MUL Fell on/off Carpet = C

Stop # Time Stop Type Stopped By Cause Stop # Time Stop Type Stopped By Cause

(Name) 1 31 2 32 3 33 4 34 5 35 6 36 7 37 8 38 9 39

10 40 11 41 12 42 13 43 14 44 15 45 16 46 17 47 18 48 19 49 20 50 21 51 22 52 23 53

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LIFT OPERATORS SCHEDULE

CREW MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY

FULL TIME 8:45AM 8:45AM 8:45AM 8:45AM 8:45AM

DAYS TO TO TO TO TO

4:45PM 4:45PM 4:45PM 4:45PM 4:45PM

FULL TIME 4:15PM 4:15PM 4:15PM 4:15PM 4:15PM 7:45AM

NIGHTS TO TO TO TO TO TO

9:45PM 9:45PM 9:45PM 9:45PM 9:45PM 4:45PM

PART TIME 6:30PM 6:30PM 6:30PM 7:45AM

CREW #1 TO TO TO TO

9:45PM 9:45PM 9:45PM 4:45PM

PART TIME 6:30PM 6:30PM 4:15PM 7:45AM

CREW #2 TO TO TO TO

9:45PM 9:45PM 9:45PM 4:45PM

SATURDAY 7:45AM

TO

4:30PM

SATURDAY 4:15PM 7:45AM

NIGHT & TO TO

SUNDAY 9:45PM 4:45PM

PLEASE NOTE: *Starting time for the staff working the North lift will be 8:15am, Monday through Friday.

*Start time for staff working Applebowl, Bearfoot & Sugarbowl will be 8:45am, Monday through Friday. * Starting time for staff working Tenderfoot / Littlefoot will be 8:30am, Monday through Friday.

* Start time for Weekends Sat & Sun for staff working on all lifts will be 7:45am.


Ski and Snowboard Helmet Policy Since the implementation of our Helmet Integration Policy Chicopee has been at the forefront of our industry trying to lead-by-example not only to other ski areas but to the general public as well. Helmets are mandatory and part of Chicopee’s Uniform for all employees, volunteers and visitors who ski or snowboard as part of the duties they are performing. This includes the on-hill employees in Snow School, Racing, Public Relations, Operations, Ski Patrol and any other employee who, as a requirement of their job must ski or snowboard. In addition helmets are now mandatory for use of Chicopee’s Karbon Terrain Park. The Following details of this policy are now in effect:

1. With no current CSA standard for skiing or snowboarding helmets, a helmet specially manufactured for the purposes of skiing or snowboarding must be properly worn by all employees and volunteers when on duty and on their equipment on site. This includes any shift, training, or exercise.

2. While in uniform staff helmets must be a neutral/normal color, (black, blue,

silver, white, etc.) extreme patterns such as camouflage are not acceptable.

3. All staff will be required to wear a helmet while using the hill recreationally, as a condition of their season pass.

4. This policy extends to time spent at other ski areas. If representing or

working for Chicopee and/or in uniform at another ski area, a helmet is required.

5. All visiting Ski Patrol, Guest Trainers/Instructors, Vendors and Contractors

must comply with this policy.

6. If an employee reports for a shift without a properly fitted, certified helmet they will not be permitted on-hill until a helmet is either rented or obtained for their use.

7. Any violations of this policy will result is disciplinary action or termination of

employment.

8. Helmets are mandatory for all participants in any event utilizing a run on Chicopee’s property. (I.e. bordercross, members races, etc.)

Recognizing that helmets can help reduce the risk of serious head injury, they work best in conjunction with appropriate skiing and snowboarding behaviour. The use of helmets is strongly advocated to all general public, equipment renters and especially school groups. Chicopee has a minimum of 500 helmets of various sizes available to rent as well as an onsite retail store where helmets can be purchased.


EMPLOYEE AGREEMENT

I ____________________ have received and read the contents of Chicopee’s Lift Operator/Attendant Training Manual. I will review this manual until I understand and can comprehend its contents. I agree to follow all procedures and policies. I will use this manual as an on-hill reference. Name: ________________________ (Please Print) Date: ____________ Signature: _______________________ Witness: _______________________ (Please Print) Date: ____________ Signature: _______________________


EMPLOYEE HELMET AGREEMENT

I ____________________ have received and read the attached Helmet Policy. I will review the policy or ask my supervisor whenever in doubt. I agree to adhere to the Helmet Policy. I understand that non-compliance with any of the about could result in disciplinary action or termination of employment. Name: _____________________ (Please Print) Date: __________ Signature: ____________________ Witness: ____________________ (Please Print) Date: __________ Signature: ____________________

Documents

CHICOPEE SKI CLUB · As an employee of Chicopee Ski Club, you are the people the guests and members have the most contact with, wherever you are working