1

Cheung Moon Cho National Information Society Agency

Government CIO SummitThe Role of Central Agency in National

Informatization

Date:…28. 5. 2013……………..

Consolidation of internal administrative procedure and establishment of common basis

Selective public service reform

Phase 1 Foundation

Advancement of internal administrative procedure

Expansion of integrated civil service

Phase 2 Service Advancement

Emerging

Level 1 Enhanced

Level 2 Transactional

Connected

We areHere !

Level 3

Level 4Phase 2

Phase 1

Limited web presence

Regularly updated contents and information

Visa, passport, birth records obtained online

Taxes & fees paid online

Connected online service provided by agencies

Converged public/ civil services

2. Current Status of Korea’s e-Government

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3

Korea Immigration smart system Home tax system

Korea online e-Procurement system

Korea online customs service

Korea Intellectual Property Office net

Ombudsman.go.krInformation village

2012 UN e-Government Survey

e-Gov Development Index Online Participation Index

1st

’12

6th

’08

(Total)1st

’12’08

2nd

(0.98)

(Total)1st

(1.00)

Online Service Index(Web Index)

Telecommunication Infra. Index Human Capital Index

’10’10 ‘12‘12

1st (1.00)

1st

(1.00)

’10’10 ’12’12

13th

(0.64)

7th

(0.83)

’08’08 ’12’12

10th

(0.98)

6th

(0.94)

4

1st

’10

1st out of 193 countries

’10

1st

(1.00)

’08’08

6th

(0.82)

’08’08

10th

(0.69)

’10’10

7th

(0.99)

80% are Internet Users

Does the use of ICT reduce the cost in delivering public services and add a

new value in service delivery?

Information technology should enable government to better serve the Ameri-can people. But despite spending more than $600 billion on information tech-nology over the past decade, the Fed-eral Government has achieved little of the productivity improvements that pri-vate industry has realized from IT.( Vivek Kundra, U.S. Chief Information Officer, 2010)

• Government ICT has a really bad name, Projects tend to be too big, leading to greater risk and complexity, and limiting the range of suppli-ers who can compete;

• Government rarely reuse and adapt systems which are available ‘off the shelf’ or have already been commissioned by another part of gov-ernment, leading to wasteful duplication:

• Systems are too rarely interoperable;

• The infrastructure is insufficiently integrated, leading to inefficiency and separation • There is serious over-capacity, especially in data centres • Procurement timescales are far too long and costly, squeezing out all but the biggest, usually multinational, suppliers; and

• Too little attention has been given at senior level to the implementa-tion of big ICT projects and programmes, either by senior officials or by ministers (UK Cabinet office, 2011)

Need of new central controls to ensure greater consistency and integration;

Role of CIO in the process of Technology and Innovation

Technology Innovation

Role of government(CIO) - Plan to use Technology - Use Technology - Monitoring the use of Tech

Role of private sector - Development of Technology - Development of the system to deliver service - Maintenance of the system

Issue is Capacity of CIO

▷The way to build CIO’s capacity

- Not only individual approach but also organizational approach

▷Korean way to build the capacity of government(CIO)

- Establish ‘special public organization’ and build the capacity of that organization - Share that capacity by all government ministries ▷The Role of National Information Society Agency

- Development of National ICT Plan(including e-government), - Implementing the all major ICT projects - Monitoring and Evaluation of all ICT projects - not just procurement - but not developing the system or delivering service concentrating only planning and assisting - economically not self-sustainable, but save big money in implementing national IT project

Article 10 (Establishment of National Information Society Agency) of National Information Basic Act

(1) The Government shall establish the National Information Society Agency ("NIA") as an organization assigned to assist State organs and local govern-ments ("public organs") in the promotion of informatization and to support their development of policies related to the informatization.

(2) The NIA shall be a body corporate.

(3) The NIA shall provide assistances falling under each of the following sub-paragraphs:

1.Specialized technical assistance in formulating and implementing the ba-sic plan and other plans of national informatization;

2.Assistance in managing and operating information and communications networks in the public organs;

3.Assistance in building and operating Information Systems and in the standardization of IT service for the public organs;

4.Assistance in managing the information resources in the public or-gans;

5.Assistance in assessing the information projects in the public organs;

6.Other assistances as prescribed in the Presidential Decree for the promotion of informatization in the public organs.

(4) The public organs may financially contribute to meet costs in-curred by the establishment, the installation of facilities and operation of the NIA. The Government may rent State-owned properties free of charge to the NIA for its establishment and operation.

(5) The NIA may ask the public organs eager to get assistances from it to bear part or whole of costs necessary for such assistances.

(6) The Civil Code's provisions concerning the incorporated foundation shall be applied mutatis mutandis to the NIA except as prescribed by this Act.

(7) No one other than the NIA shall be permitted to use the name of the Na-tional Information Society Agency.

(8) Other matters necessary for the NIA to assist the public organs shall be stipulated by the Presidential Decree.

Organizational Structure of National Information Society Agency in 2000 whose role is supporting and implementing e-gov projects

Among about 250 staffs, 20% Ph. D.; 50% Master; 30 % others 70% computer science, 30 % social science

Administration and research

Infrastructure and new technology

Implementation of e-gov

Evaluation of IT project

Administration

Global cooperation

National Informatization

Strategy Development

Next generation Internet

Convergence of network

RFID/USN

New IT technology

Evaluation of public IT project

IT Architecture

Standard in public IT project

Audit of IT project

Planning & Strategy

development of e-gov

E-gov Implementation(

I)

E-gov Implementation(

II)E-gov

Technology Support

Budget for Informatization Projects (unit Million USD)

Category 1996 1997 1998 1999 2000 2001 2002 2003

Informatization Budget 350 500 500 630 900 1,200 1,100 1,200

Informatization Promotion Fund 250 400 500 550 500 1,100 850 750

Total 600 900 1,000 1,180 1,400 2,300 1,950 1,950

Main sources of Informatization Promotion Fund : spectrum and license fees from operators, it was used not only for government IT project but also for R & D and investment of the private operators

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Implementation Mechanism of Inter-Ministry e-Gov projects

Ministry

MIC, MOSPA,

NIA

Committee

Company

Procurement Office

Audit company

Three party contract

Guideline for Building and Operation of Information System

Legal structure

Parlia-ment

Presi-dent De-cree

Minis-ter or-

der

Man-ual

E-Gov Act

E-gov Decree

Manual for writing RFP

Guideline for building & operation of IS

Law

Order

Manual for Ensuring Security

Manual for Interoper-ability

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Manual

Train-ing Training Development of Text-

bookTraining of govern-

ment officials

Contents of the GuidelineSection 1 : General

1.Purpose2. Definition of terms 3. Scope to apply the guideline

4. Basic Principle5. Relation to other laws and orders

Section 2 Develop-ment of Project Plan

6. Guideline to select proper H/W/ and S/W 7 Guideline for ensuring the use of proper technology and interoperability 8. Evaluation and management of Security 9. Budget plan and cost estimation

10. Special privilege to SME 11. Separate procurement of S/W and H/W 12. Compensation for submitting a proposal 13. Audit 14. Coordination among related entities

Section 3 Procure-ment of ICT project

15. Clear and detail description of service and system requirement 16. Guideline for writing RFP, items to be included in RFP 17. Deletion of sensitive information in RFP18. Specification of proposal evaluation process , development of standard score sheet19. How to use sub-contract20. Presentation of the proposal21. Use of standard technology(S/W) evaluation

22. Sealing of the estimated price 23 proposed price should be estimated by related government procurement regulation24 Guideline for Pre- release of RFP25. Collection of opinion on the pre-released RFP26. Process to access the RFP 27. Time span for procurement 28. Public explanation of RFP29. Process to submit proposal

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Contents of the Guideline

Section 4 Selection of provider and con-tract

30 Composition of evaluation committee 31 Process of the pre-release of a proposal to evaluation committee 32 Process of the Evaluation of proposal 33 Sufficient time allowance for evaluation and correction of extraordinary evaluation score

34 Condition and process of public release of evaluation result35 Release of estimated price and evalua-tion of the proposed price36 Process of technology and price negotiation

Section 5 project imple-mentation

37 Process of request of sub- contract 38 Approval of sub-contract39 Management of initiation and process report 40 Management of sub-contract 41. Regulation of work place 42. Regulation of workers 43. Monitoring of the abiding the technology use plan

44 Management of standard outcome report 45 Alteration of work scope46 Process of the alteration of work scope47 Payment for the alteration of work scope48 Use of Integrated information resource management (EA)49 Implementation of audit

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Contents of the Guideline

Section 6 S/W Se-cure cod-ing

50. Principle of S/W secure coding 51. Activity for ensuring S/W secure coding52. Checklist to evaluate S/W weakness

53. Process to analysis S/W weakness54. Certificate and training of S/W secure coding analyst

Section 7 Audit and operation

55 fine for delaying the completion of project56 Process of audit 57 Process of hand over

58. Encouraging the private sector to use the public information resource 59. Process for operation and maintenance 60 Regulation on IP arising in implementing the project

Special section

61 Specific manual will be released by NIA

Appendix 1. Table of special advantage score for the co-participation of SME

2. Number of evaluation committee mem-ber by the size of project

3 Checklist for ensuring S/W security 4. Quality requirement for S/W secure coding analyst

Template 1. Technology Use Plan, Technology use re-sult

2. Technology evaluation for interoperabil-ity , sharing of information resource, ef-ficiency of the system, information ac-cessibility, appropriateness of technol-ogy etc.

3. Document to use sub-contract 4. Evaluation committee report sheet5. Document to start the project 6. Template of system development

plan, pledge for ensuring security and abiding law and regulation while doing project

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G2B

G2G

G2C

•National Finance Information

System•National Education

Information System•Management of

Government Official’s Personal

Record •Local Gov Administration Sys-

tem

Transparent and efficient Government

• Single Window for Government

Online Service(G4C)• Integration of Social Insurance

Service(health, pension, unem-

ployment, accident)•Home Tax Service (HTS)

Quality Public Service

•Integrated National e-Procurement

System

Enhance Business Environment

•E-filing and e-Documentation •Digital Signature & e-Seal(PKI)•Consolidation of Gov’t Information Systems

Infrastructure

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11 e-Gov projects(1998-2002)

Budget for 11 e-Gov Projects

  Total 2001 2002 2003

    A B A B A B CNational Finance Information System 28.8 3.0 4.0 0.2 16.0 5.6 -  

National Education InformationSystem

74.1   9.6   20.4 3.3 - 40.8

Management of Gov’t Officials Per-sonal Record

14.5       13.9 0.6 -  

Local Gov’t AdministrationSystem

80.8 20.9

3.0 21.4   8.9 - 26.6

e-Filing and circulation of e-document 3.4 0.6   1.4   1.4 -  

Digital Signature & e-Seal(PKI) 8.7 2.0   3.4   3.3 -  

Consolidation of Gov’t Information Systems

6.0   3.0   3.0   -  

Single Window for Gov’t Online Ser-vice

29.6   16.8   12.8   -  

Integration of Social Insurance Ser-vice( health, pension, unemploy-ment, accident)

*   0.3   13.0 0.8 -  

Home Tax Service 19.3   4.1   13.2 2.0 -  

Integrated National e-Procurement System

37.0   7.8   27.5 1.7 -  

Total 352 26.6

48.5 26.4 107 26.8

- 67.4

(unit: M USD)

A: national budget B: Informatization Promotion Fund, C : local Gov’t budget

Principle to select 11 projects

• Apply national agendas such as service efficiency for citizens and business, and national trans-parency and productivity

• Evaluate and coordinate current information sys-tems

• Inter-connect and integrate existing information systems,

• Build foundations/ infrastructure such as digital authentication, e-document, e-payment etc.

• Identify new project based on pan-governmental BPR(Business Process Restructuring)

Special Presidential Committee for e-Gov(2001.2- 2003.2) E-gov Committee : chaired by Non-government expert; composed by 6

Deputy ministers, 1 from Presidential office, 1 from

Department of planning and finance and 7 non-government experts(appointed by

recommendation of participating Departments)

E-gov Experts Group : co-chaired by non-gov(CEO of NIA) and Senior

official of President Office ; composed by DG of all relevant

Departments, Seniors of Research Institutions, Professors, Private

sectors

Supporting Staff (Secretariat) : Experts and Administration staffs seconded

from Institutions(10)

Several ad hoc group : Alignment of laws and

regulation ; Promotion of utilization ; Infrastructure

for e-gov; Privacy and Security

Alignment of laws related to e-gov

Domain Agenda

Alignment of rules and laws

Alignment of rules and laws

Innovation of the ways government works

(G2G)

Innovation of the ways government works

(G2G)

Innovation in deliver-ing service to

citizens(G2C, G2B)

Innovation in deliver-ing service to

citizens(G2C, G2B)

Innovation in man-agement of informa-

tion resources

Innovation in man-agement of informa-

tion resources

1

2

3

Expansion of e-filing & e-processSharing of administrative informationRestructuring of work process

4

5

6

Upgrading service to citizensUpgrading service to enterprisesPromotion of e-participation

7

8

9

Integration and standardization of in-formation resourcesStrengthening of information securityStrengthening of information person-nel

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31 E-Government Projects (2003~2007)

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Urgent

Important

Agenda Projects

2. Finance system for national and local gov

3. e-gov system for all local government

4. Electronic auditing system

5. Information system for e-parliament

6. Integrated system for crimminal cases

7. Integrated system for gov personnel

1. Electronization of document processing

10. Promotion of information sharing in public sector

11. Development of business reference modle(BRM)

8. Information system for foreign affair and trade

9. Monitoring system of national agendas

Innovation of the ways government

works (G2G)

Expansion of e-filing & e-

process

Sharing of ad-ministrative in-

formation

Restructuring of work process

31 E-Government Projects (2003~2007)

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Agenda

Innovation in delivering

service to citizens(G2

C

Upgrading

services to

citizens

Upgrading ser-vices to enter-

prises

Projects

13. Integrated management of national disaster

14. Integration of house and land registration

15. Upgrading national online tax service

16. Integrated national welfare services

17. System of managing of food and drug

12. Upgrading internet based civil appealing

19. Internet service on administrative litigation

18. System for employment and job recruiting

21. National system for logistics

22. Single window for e-trade

23. Support system for foreigners

20. Single window for supporting enterprises

24. International cooperation of e-gov

25. Extension of online civil participationPromotion of

e-participation

31 E-Government Projects 2003~2007)

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Agenda Projects

26. Integration of all government data center

28. Applying pan government ITA

27. Upgrading e-gov network infrastructure

Integration and standard-ization of in-formation re-

sources

29. Upgrading of information security system

Strengthen-ing of infor-mation secu-

rity

30. Support personnel and administrative resources for e-gov

Strengthen-ing of infor-mation per-

sonnel

31. Amendment or enacting of new laws and rulesAlignment of laws related

to e-gov

Innovation in Informa-

tion Re-source

Manage-ment

Alignment of rules and

laws

31 E-Government Projects (2003~2007)

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Fund : Informatization Promotion Fund

10 years of continuous investment into informatization

(1% of State Budget)

The ministry in charge of e-Government - Ministry of Public Security and

Administration (MOSPA) sets aside a separate budget(150 M USD) for inter-

governmental projects involving multiple ministries (prevents duplicated invest-

ment and carries out inter-governmental projects effectively)

(Unit: M USD)

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e-Government Budget(including all IT related spending)

2002 2005 2010 2011

Budget 1,215.5 2,027.2 2,220.3 2,194.8

Fund 705.3 878.0 1,089.2 1,107.5

Total 1,920.8 2,905.2 3,309.5 3,302.3

Each Ministry’s Independent Projects

Each Ministry builds and runs information systems which are mission specific or intercon-nected primarily at service levels

Each Ministry establishes its own IT plans and they are reviewed by NIA every year

▶ This prevents overlap or redundancy and enables to find feasibility of informa-tion sharing

▶ Each Ministry provides its IT plans to MOSPA

▶ MOSPA reports the results to Presidential Committee On Gov’t Information Strategy

▶ The Ministry of Strategy and Finance considers the recommendations from the Committee

(7th Article, Framework Act on National Informatization )Projects Supported by MOPAS(Inter-governmental projects)

Projects which need to share data between Ministries

The core Ministry (Leading Ministry) proposes the project to NIA

The proposed project is reviewed by NIA in terms of its conformance to

the e-Government Project focused on Information Sharing between Ministries: according to the standardized management guideline based on the regulation by MOSPA

Two Types of e-Government Projects

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KII-Backbone: Nationwide Optical Backbone Connect all 144 call zones in 2000

Investment : 437 Million USD (1995~2000)STM + ATM + Internet

Provide broadband services to Government & public institutions

37,036 lines to 30,820 institu-tions (June, 2004)

Connected all schools(Dec., 2000)

안양여주

○성 산포

의정부

안산

고양

구리

김포

가평

광주

이천

성남

용인평택

화성

포천

연천

철원

파주

양평

안성

화천양구

강릉

인제양양

속초

홍천

원주

횡성

영월

평창

태백

삼척

동해정선

제천

단양충주

음성

괴산진천

보은

옥천

영동

천안아산

예산

당진

서산

홍성

보령청양

공주

부여

서천 논산금산

연기

상주

김천

구미 왜관

성주

고령 청도

경주

포항영천

영덕

군위

의성청송

영양

울진

울릉

안동

영주봉화

예천

문경

울산

양산밀양창녕

거창

합천함양

산청

함안

진주

의령

하동

남해

사천고성

통영 거제

진해

김해

익산

군산

김제

부안

정읍

고창 순창남원

임실

장수

진안

무주

장성영광

담양

함평

무안

목포

나주

영암

강진

해남진도

완도

장흥

보성

고흥

화순

여수

광양

순천

구례

곡성

인천

서울

수원

춘천

청주

대전

전주

광주

제주

부산마산

대구

범 례

노드 (12)

(132)접속점

622M - 5Gbps

155M - 622Mbps

Korea Information Infrastructure (KII)

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Supported by Gov.

(Avg. 27%)

Paid by public org.

(Avg. 33%) Sp

eci

al R

ate

Fo

r Pub

lic o

rg.

Discount to public Org.

(Avg. 40%)

Norm

al se

rvic

e r

ate

Reimbursement of Government

Support

Deposited into Special account

Supported by Gov

Paid Rate

※ Reimbursement System -Subscribed Rate: The contracted rate between the government and providers. Usually avg. 40% discount for conventional public rate. - Paid rate : The actual amount paid for telecom service by public org. - Supported by Gov. : The amount supported by the government for each subscriber's telecom

service, it is reimbursement for government funding on infrastructure development

Some investment cost for infrastructure was supported by the government budget and given to the providers (KT and Dacom). The providers repaid it through the discount of telecom service fee to public org. (The facilities left after the service becomes the possession of the provider)

Funding System for Infrastructure

Operational System

Rural Connectivity in Korea

Broadband internet is available in 99% of rural household 99.5% :xDSL 0.5% : Satellite

For local towns and small villages with more than 50 households( in terms of main telephone line subscribers), xDSL is serviced by major ISP(KT) In some countries, Under Serviced Area Licenses, USAL, however in Korea major operator KT do this project

But for local towns less than 50 household, Government assistance with matching fund(ISP: 50%, central government : 25%, local governments :25%)

We achieved 100 % of rural to be connected to Broadband by 2008

Lesson to South Africa The lesson to SA

- Re-structuring SITA - More focusing consulting, coordination, policy development rather than development of system or delivering of service(not both judge and player) - Management of ICT project by document(law, order, guideline) not by capacity of SITA - Hiring of high quality professionals - Financial Support to run SITA

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