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WHAT’S COOKING2014 / Issue 6
Service Champions @ EXSAChef CompetitionStar
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The Excellent Service Award (EXSA) this year saw the highest number of award recipients!
With close to 2,000 recipients from 41 companies, the ceremony was held on 2 October 2014 at the NTUC Auditorium with Minister Lim Swee gracing the event as our Guest-of-Honour.
This year, also the 20th Anniversary of EXSA, saw two SuperStar winners from the F&B industry. RAS got up close and personal with Amos Ting from The Lo & Behold Group and Mohammad Saiful Bin Kassim from McDonald’s to learn more about their journey of service excellence.
Service Champions @ EXSA
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ABR Holdings received 51 Silver and 28 Gold this year.
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Saiful“Fun is the best element”, says Mohammad Saiful Bin Kassim, the EXSA SuperStar winner this year.Indeed, Saiful, currently a Customer Relations Manager (CRM) with McDonald’s, said that his mission at work is to inject fun and create magical moments for all his customers. “I think all customers deserve a smile when they walk in through the door of the restaurant. Anyway, smiles are free!” said the cheerful lad as he broke into a contagious laughter.Saiful joined McDonald’s at the tender age of 14 and was with the restaurant until his National Service (NS). Upon completion of his NS, his supervisor recruited him back as CRM earlier this year and he is currently taking care of 35 outlets and providing service training to other staff.“I am thankful for the support of my customers. All these are not possible without the empowerment that McDonald’s has given me, which allows me to be able to provide extra services when appropriate,” grinned Saiful as he reminisces about times when he surprised customers with muffins when he knows it is their birthday. A passionate service provider who is not new to EXSA, the titles that the 25-year old received this year will add on to the four EXSA awards that he already has under his belt. “It is really a dream come true for me,” beamed Saiful after receiving his SuperStar award at the ceremony,” I hope that my win can inspire other service providers and together, let’s uplift the service standards of Singapore!”
AmosEntering the service industry at 31, Amos Ting is considered “late” by many. However, that did not deter the EXSA 2014 SuperStar winner from pursuing his passion.“When my guests thank me and appreciate what I have done for them, that is truly something that money is unable to buy,” says the 35-year old who is the Outlet Manager of Overeasy Bar & Diner, owned by The Lo & Behold Group (TLBG).Previously in the Oil & Gas industry for nearly 10 years, Amos took the plunge for a career switch upon the demise of his grandmother. The loss made him realised that he has been spending too much time away from his family in Singapore. He wanted to be home and pursue his passion in the service and hospitality industry.“I am grateful for the chances given by TLBG even though I came with no experience,” said Amos as he shared about the opportunities he was given by the company such as being a part of the team for the start-up of Black Swan and Overeasy.“I foresee myself continuing in this industry. It is not an easy job for certain, but it is definitely one of the most rewarding. And there is always something new to learn! Cuisines, wines, products, ingredients… it keeps me interested continuously,” said Amos with a smile. On the topic of mid-career switch into the service industry, Amos’s advice is to come in with passion and positive attitude, and the rest will fall into place naturally.
Amos from The Lo and Behold Group.
Saiful from McDonald’s is one of the two SuperStar winners.
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Into its fourth edition, the annual Star Chef Competition this year saw over 90 professional and aspiring chefs challenging one another over two Saturdays.Jointly organised by RAS and the Singapore Chefs Association (SCA), the competition serves as a platform for Singapore’s culinary talents to display the best of their skills and innovative creations.Held on 13 September at SHATEC and 20 September at ITE College West for the Western and Asian categories respectively, each team of four chefs had to prepare four dishes; an appetiser, a meat and vegetable dish, a seafood dish and a dessert, all within three hours.Results of the Star Chef Competition will be announced at the Epicurean Star Award Gala Dinner on 25 November 2014. Meanwhile, check out the pictures of the competition and the exciting dishes that were created!
Star Chef Competition
Panel of judges for the Western category. From left: Mr Daniel Tay, Chef Eric Teo, Chef Edmund Toh, Chef Rick Stephen, Chef Louis Tay, Chef Randy Chow, Mr Wong Ah Yoke.
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An insight to 5SIn March 2014, 30 participants from 10 companies headed to Beijing, China, to learn more about 5S. Involving both existing and potential 5S practitioners in the Singapore F&B industry, the trip is set for the former to learn and benchmark themselves against overseas counterparts and for the latter to discover the benefits that 5S brings to F&B operators.The group visited well-known restaurants in Beijing such as Hai Di Lao Steamboat (海底捞火锅) and Jiang Bian Cheng Wai (江边城外) and observed how 5S has improved the outlets’ productivity.
A group photo at the end of the trip.
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5S is a structured programme designed to systematically achieve organisational cleanliness and standardisation in a workplace. Using a list of five words starting with ‘S’; Sort, Systematise, Shine, Standardise and Self-Discipline, the programme aims to drive productivity improvement via operational efficiency and space utilisation. RAS is the main training provider for 5S in the F&B industry. F&B outlets that are keen to embark on the 5S programme are eligible for grants from SPRING Singapore. Please contact RAS at 6479 7723 for more info!
More consumers will be eligible to buy electricity from retailers of their choice
The Energy Market Authority (EMA) has progressively opened the retail electricity market to competition so that more consumers can choose to buy electricity from other electricity retailers at market prices, instead of buying from SP Services (SPS) at the regulated tariff.
Today, a commercial or industrial consumer with an average monthly electricity consumption of at least 4,000 kWh is eligible to become contestable. The threshold will be further lowered to 2,000 kWh from 1 July 2015 to enable more consumers to benefit from retail contestability.
EMA will be organising a seminar on “Helping Businesses to Reduce Electricity Bills” on 6 February 2015. At the seminar, EMA will share tips and best practices with businesses on how to lower their electricity costs. Participants can also interact with electricity retailers to find out more about their price plans and services. If you are interested to attend the seminar, please contact EMA via email: [email protected]
You can also visit the following website for more information on retail contestability: www.mypower.com.sg
Brought to you by the Energy Market Authority (EMA).
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RAS goes LondonFor close to a week from 5 to 10 May 2014, RAS together with 12 other established food service companies flew to London, United Kingdom, for an insightful study trip.In line with two out of the seven pillars under the SPRING
FOOMA Japan!In collaboration with Singapore Productivity Centre (SPC), RAS and 20 representatives from 10 F&B companies headed to FOOMA Japan, the biggest food machinery trade show in Asia, in June 2014.With more than 650 exhibitors and attracting close to 100,000 visitors, the annual trade show brought together the latest food related technologies, including product demonstrations, cutting-edge production lines and product development ideas.
Singapore’s Business Excellence Framework; Process and People, the trip brought representatives to visit restaurants as well as kitchen facilities, learning best practices and sharing success stories with efficacious F&B businesses in London such as Drake and Morgan and TGI Fridays.
Sharing session of best practices at FOOMA Japan.
At Toyota Motors,where the group went through the Kaizen exercise.
Technologies such as this Dorayaki Machine can help alleviate manpower shortage.
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As part of the learning journey in Japan, the entourage visited Toyota Motors and attended a practical training focusing on Kaizen Exercise – Waste Detection, where they learned about ways to improve productivity in the Singapore F&B businesses context.
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Breakfast with the CEOsAs a platform for RAS’ members to establish contacts with and provide feedback on the latest schemes to senior officials of the government, RAS kick-started a series of networking sessions with key personnel from different government agencies & statutory boards.To date, seven such informal roundtable sessions have been conducted involving more than 100 members and
We specialise in custom made uniforms, T-shirts, chef attires, table cloths, sport apparels and corporate gifts packages. Our reputation in this industry is evidenced through our wide range of customers ranging from the hospitality to F&B and even to the education industry.
100 Jalan Sultan #02-07, Sultan Plaza, Singapore 199001Tel: +65 6396 7760 Fax: +65 6396 7660Email: [email protected]
OUR SERVICESGarments :• Free consultation, including design and
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• Sourcing for fabric and factory to meet customer’s requirements
Textiles :• High quality, uniquely designed floral
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every need of the customers• Sourcing for manufacturer to produce
top-grade fabric
Key F&B industry players met with representatives from IE Singapore on 20 August 2014.
government agencies including IE Singapore, SPRING Singapore, Workforce Development Agency among others.Beyond government officials, RAS also organised its first dialogue session with mall operator CapitaLand in September to discuss about the challenges that our members face for rental rates and lease clauses.
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March 2015Golf Challenge
April 20155S Study Trip to Nanjing, China
May 2015National Restaurant Association (NRA) Showin Chicago, USA
May - October 2015Excellent Service Award (EXSA)
August 2015Star Chef Competition
October 2015Anuga Food Fair in Cologne, Germany
November 2015Epicurean Star Award
Join Us @ Our Upcoming Trips and Events!*
29 Tai Seng Avenue #06-04A, Natural Cool Lifestyle Hub, Singapore 534119Tel: (65) 64797723 Fax: (65) 6479 8108Email: [email protected]
1. Aroy-Dee Holdings Pte Ltd
2. Beit AL Mooneh/ Urban Bites
3. Boston Business School Pte Ltd
4. Buhari Briyani Pte Ltd
5. Curry Gardenn Pte Ltd
6. Deliciae Hospitality Management Pte Ltd
7. Di Yi F&B Pte Ltd
8. DIMENSIONS INTERNATIONAL COLLEGE PTE LTD
9. Eduquest International Institute
10. Eighteen Chefs Pte Ltd
11. Epic Eats LLP
12. Fatty Weng Restaurant Pte Ltd
13. FTMSGlobal Academy
14. Golden Brewery Pte Ltd
15. Grand Appetite Partners Pte Ltd
16. Hao Xiang International Pte Ltd
17. Kangen Mizu Pte Ltd
18. Keen Capital Fine Dining Pte Ltd
19. Kitchen Language Pte Ltd
20. Krawler Pte Ltd
21. Mr Emrah Pehlivan
22. MSJ Gourmet Group Pte Ltd/ Wrap & Roll
23. Pasta Fresca Da Salvatore Pte Ltd
24. PSGourmet Pte Ltd (PS Cafe)
25. Rainbow Hues Pte Ltd
26. Salad Stop Pte Ltd
27. Signature Only Pte Ltd
28. Sing Leng Huat Garments Pte Ltd
29. Suanthai Restaurant Pte Ltd
30. Sun-Up Bean Food Manufacturing Pte Ltd
31. Sweetest Moments Pte Ltd
32. The Food Space Pte Ltd
33. Timbre Group Pte Ltd
Warmest welcome to some of our new members:
Interested? Please visit www.ras.org.sg forfor more details!
*Dates and event programmes are tentative and subjected to changes.
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