Check inInside WIN A FABULOUS TRIP TO WHISTLER INTERNATIONAL ROUTE EXPANSION CONCIERGE: AT YOUR SERVICE CANADA’S BEST RESTAURANTS AIRCANADA.COM

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Tourism Vancouver and Air Canada recently partnered to create a unique ‘Vancouver Specialist Amazing Race Familiarisation’ visit. Fifteen agents were invited to take part from the UK, Germany and Australia. They formed teams to compete in a race and complete a set of challenges in Vancouver, whilst learning about the city at the same time. There was a helicopter tour of Vancouver in store for the winning team.

There were over 500 entries for the educational visit and each agent had to complete the Vancouver Specialist Training and a questionnaire on why they should be selected. A draw of the best entries decided the final fifteen.

Pictured above: The UK group outside the Sonora Resort after an eco-trip around the harbour to see the wildlife. The group (left to right) includes: Robert Rackham (Dial a Flight), Christine Barr (Gold Medal), Sophia Khatun (Virgin Holidays), Beth Halpin (North America Travel Service), Alix Ewins (The Internet Traveller), Noriko Kitagawa (Tourism Vancouver) and Maggie Boto-White (Air Canada).

DENISE BRIDGEMAN WINS COVETED AWARDAir Canada’s Denise Bridgeman won the coveted Account Manager of the Year Award from influential travel consortium Advantage. Advantage Travel Partnership awards were presented to industry leaders at The Big Celebration Lunch at the Grange in London. The awards were established to celebrate success with members and business partners. Denise said: “Advantage is a valued business partner of Air Canada. We are really delighted they have recognised our efforts to work closely together to drive their business and ours.” Denise received her award from Steven Esom, Non Executive Chairman, Advantage Travel Partnership.

UPDATE

NEWS FOR TRAVELLERS

n NEW MAPLE LEAF LOUNGE AT NEWARKAir Canada has opened a Maple Leaf Lounge at Newark Liberty International Airport. This is the third Maple Leaf Lounge in the USA and is conveniently located in Concourse A, past the security screening checkpoints.

n TAKE YOUR SKI EQUIPMENT FOR FREECalling all winter sport enthusiasts! You can carry your skis/snowboards and boots at no extra charge, provided you are travelling between Canada and Europe, the Middle East or Africa, on a flight operated by Air Canada, Austrian Airlines, Brussels Airlines, Lufthansa or SWISS. This applies from now until 30 April 2017.

Baggage fees may apply for travel within Canada, between Canada and the US and all other destinations. Please refer to our sports equipment page at bit.ly/travel-special-items.

n WEB & MOBILE CHECK IN Visit aircanada.com where you can check in from your device as early as 24 hours before your flight, and print your boarding pass.

InsideTRADE NEWS 3

INTERNATIONAL ROUTE EXPANSION 4

AT YOUR SERVICE 6

NETWORK 8

80 YEARS OF INNOVATION 11

PASSPORT TO: CANADA’S TOP RESTAURANTS 12

COMPETITION: WIN A TRIP TO WHISTLER 14

SCHEDULE 16

Check In is designed and produced on behalf of Air Canada by Johnston Associates (johnstonassociates.org) and Izio Design (iziodesign.co.uk).

We have enjoyed a great summer and hope to welcome you on board this winter too.

We offer more flights from the UK to Canada than any other airline and this winter there will be up to 63 non-stop flights per week to seven major Canadian cities scheduled from the UK.

Our schedule features four daily non-stop flights to Toronto and daily non-stop services to Montréal, Ottawa, Calgary and Vancouver. We will also offer four weekly non-stop services to Halifax and three weekly non-stop services to St. John’s. In fact, our daily non-stop service from London Heathrow to Canada’s capital city, Ottawa is unique to Air Canada – no other airline offers this service.

This all combines to make Air Canada, Canada’s largest

domestic and international airline, serving more than 200 airports on six continents. We are among the 20 largest airlines in the world and in 2015 served more than 41 million customers. We are also the only international network carrier in North America to receive a Four-Star ranking according to independent UK research firm Skytrax.

We are now pleased to offer Premium Economy across all our newly refitted Boeing 777s as well as our Boeing 787 Dreamliner fleet. Finally, don’t miss entering our amazing competition to win Air Canada flights and a five-night stay at the Fairmont Chateau Whistler (pages 13-14).

We wish you a very successful winter.

VANCOUVER CHALLENGE IS AMAZING

Steve Gerrard

WelcomeTRADE NEWS

BY STEVE GERRARD, AIR CANADA GENERAL MANAGER

SALES, UK AND IRELAND

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INTERNATIONAL ROUTE EXPANSION

Six of the best

Air Canada is adding six new destinations to its international network, including year-round Dreamliner Boeing 787-9 services between Toronto and Mumbai, and Vancouver and Taipei.

All flights are available for sale immediately with special introductory pricing, except for Vancouver-Taipei and Montréal-Algiers which will be available for sale in the near future pending government approvals. All new routes are timed to optimise connectivity at Air Canada’s Canadian hubs to and from major destinations in Canada and North America. All flights also provide for Aeroplan accumulation and redemption and, for eligible customers, priority check-in, Maple Leaf Lounge access, priority boarding and additional benefits.

HEATHROW 777S REFIT COMPLETED We have been modernising our international fleet with the introduction of the new Boeing 787 Dreamliner, and have also been working on a large upgrade programme to match the 787’s business class product on our Boeing 777 fleet. The conversion to feature our new Executive Pod in International Business Class and introduce our Premium Economy cabin is now complete on all Boeing 777 aircraft, on services from London Heathrow.

In addition, Air Canada plans to operate 21 Boeing 787 Dreamliners by the end of 2016, including 13 larger 787-9 versions, with all 37 aircraft scheduled to be delivered by the end of 2019.

The 787 is currently operating on the following routes during the winter season (subject to change, according to aircraft availability):

Route Start Date Aircraft Type Frequency

Vancouver-Nagoya 1 June 2017 Boeing 767-300ER (Rouge) Three-weekly**

Toronto-Berlin 1 June 2017 Boeing 767-300ER (Rouge) Four-weekly

Vancouver-Taipei 8 June 2017* Boeing 787-9 (mainline) Daily

Montréal-Marseille 9 June 2017 Boeing 767-300ER (Rouge) Three-weekly

Montréal-Algiers 26 June 2017* Boeing 767-300ER (Rouge) Four-weekly

Toronto-Mumbai 1 July 2017 Boeing 787-9 (mainline) Three-weekly

*Subject to government approvals.** Increases to four weekly in August and September

The Brandenburg Gate in Berlin.

Marking its summer success, Air Canada’s leisure airline, Air Canada Rouge, will continue to offer non-stop flights from Dublin to Toronto this winter.

Need insider recommendations for your next trip, or do you have intelligence to share? The new Altitude Community is an interactive travel guide with contributions from, and for, our Altitude members – people who travel regularly with us who want to enjoy a range of benefits. Sign up to become a member of Altitude at altitude.aircanada.com or follow Altitude on Twitter @ACaltitude.

ALTITUDE COMMUNITY LAUNCHED

NEW NON-STOP ROUTES STARTING IN SUMMER 2017 INCLUDE: TORONTO TO MUMBAI AND BERLIN, MONTRÉAL TO ALGIERS AND MARSEILLE, VANCOUVER TO TAIPEI AND NAGOYA

l Toronto-Londonl Toronto-Parisl Toronto-Tel Avivl Toronto-Delhi

l Vancouver-Shanghail Vancouver-Tokyol Vancouver-Seoull Vancouver-Torontol Vancouver-Delhi

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Cliffs of Moher in Ireland.

Ireland all year round

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AT YOUR SERVICE

At your service OFFERING OUR VERY BEST TO AIR CANADA’S INTERNATIONAL BUSINESS CLASS TRAVELLERS AND FREQUENT FLYERS

We believe your journey with us should be as simple, stress-free and luxurious as possible. For our Business Class customers and frequent flyers, this means making sure you have everything you need to relax, unwind and be indulged, or to keep you up to speed with work and critical deadlines while you travel. We believe this elevated experience should start from the moment you set foot in one of our airports – and we’ll be ready to assist in any way we can.

Concierge – At Your ServiceAir Canada’s Concierge team is on hand at 42 airports worldwide including all major airports in the USA and Canada, as well as European hubs such as London Heathrow and Amsterdam Schiphol. Other concierge locations include Beijing, Brussels, Delhi, Hong Kong, Paris, Sao Paulo, Shanghai, Sydney and Tokyo.

Desks are conveniently stationed around International Business Class check-in areas and departure gates. Our agents can assist with your travel, leisure and business requirements – whether related to your flight or wider travel plans. They can, for example, help you with restaurant and theatre reservations, special in-flight meals, baggage handling, help you make connections or flight upgrades, and even arrange for chauffeur and limousine collection.

Luxury loungingOnce you’ve checked-in why not visit one of our 22 Maple Leaf Lounges. These are located in all major Canadian airports, as well as key international locations.

Our newest Maple Leaf Lounge has just opened at Newark Liberty International Airport and we are continuing to invest in our customer airport experience throughout our network, with a new international Maple Leaf Lounge opening in Montréal this November, and an expanded international Maple Leaf Lounge opening in Vancouver in summer 2017.

One of our flagship lounges is based in Heathrow, Terminal 2. Its design celebrates Canada through the use of beautiful maple wood, Eramosa marble from Ontario and maple hardwood floors from Québec.

The main seating area is bright and open, with a large window wall offering sweeping views of the runway. If you want to get a head start on your work day there’s a space designed specifically for this purpose, complete with colour laser printers and PC workstations.

Alternatively, if you’re in the mood for some refreshment, the Bistro combines a bar, buffet and coffee stand, all serving the season’s freshest and best cuisine. Luxurious shower and bathroom facilities, conference rooms and cell-free quiet zones are also available in select Maple Leaf locations.

Altitude guests are our high flyersFinally, do ensure that you’re making the most of your Air Canada Altitude membership on each flight. It’s billed as “your ticket to an ever-growing world of experiences” with good reason. Track your points and build your eUpgrade credits to regularly enjoy the comfort of our International Business Class and Premium Economy cabins. Or if you’d prefer, you could trade them for anything from duty-free gifts and magazine subscriptions to theatre tickets, iPods and mountain bikes. You could also use them to acquire exclusive memorabilia and merchandise.

Altitude rewards our most frequent flyers with a range of priority travel services. These include exclusive contact centre support, priority airport security passage and speedy boarding. It also guarantees access to the Concierge service and lounge use. In addition, Altitude members benefit from Air Canada’s partnership with the Aeroplan Program, which provides a wide range of ways to earn and redeem valuable Aeroplan Miles, including flights to over 1,200 destinations worldwide. And of course, Altitude Qualifying Miles earned on eligible flights with Air Canada and the Star Alliance member airlines are also redeemable as Aeroplan Miles.

So, we like to think we are not only At Your Service – but offering you a Premium Service wherever you fly with Air Canada!

The priority check-in area in Toronto for domestic and

international flights with concierge agents Marie and Joseph.

Air Canada’s premium experience at airports continues to grow with the Concierge office in Toronto.

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NETWORK

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NETWORK OUR HISTORY

years of innovation

Air Canada celebrates its 80th birthday in 2017. Its roots go back to April 10, 1937, when Trans-Canada Air Lines was incorporated by an Act of Parliament to coordinate air transport across Canada’s broad expanse.

First World War fighter ace Donald MacLaren was hired to set up the TCA pilot-recruiting programme and attracted top pilots, including many who pioneered bush-flying operations in Canada or who flew during the war.

The hazardous Atlantic route was first charted during WW2 and TCA’s first crossing was a 12-hour, 26-minute flight from Montréal to Prestwick, Scotland, on July 22, 1943. An unarmed Lancaster – a military aircraft converted for civilian use – carried three passengers on official government business and 2,600 pounds of mail for soldiers. Slow, lumbering and deafeningly loud, these remarkably reliable machines were part of the Canadian Government’s Trans-Atlantic Air Service and could weather the battering on the hazardous route. Those first trips were uncomfortable for both passengers and crew, but proved an invaluable training ground for the company’s future transatlantic passenger services.

Over the past 80 years innovations introduced by Air Canada include the use of anti skid brakes in 1955 and the first flight recorder, developed by Trans-Canada Air Lines in 1958.

Over the years many famous people have flown with the airline, from Babe Ruth and Bob Hope to

Frank Sinatra, Louis Armstrong and Ronald Reagan. No doubt they would have seriously envied those passengers who have been enjoying a good night’s sleep on the Trans-Atlantic flights to Europe since October 2006, when Air Canada made history by becoming the first North American carrier to introduce lie-flat beds in all Executive Class® cabins across its international fleet.

Above: Flight Attendant Uniform, 1969-1973. Below: In-Flight Service,

1955. Bottom: Crew, 1942.

80IN 1937 TWO LOCKHEED ELECTRAS AND A STEARMAN FRESH FROM CROP-DUSTING DUTIES TOOK OFF AND

LAUNCHED AN AIRLINE THAT’S ALL SET TO CELEBRATE...

Canada also celebrates its 150th Anniversary of Confederation in 2017. On December 31, 2016, the countdown begins, with an official ceremony on Parliament Hill and a range of festivities taking place in 19 locations throughout the country.

In 2017 there will be year-long celebrations to mark the anniversary, including more than 40 tall ships sailing Canadian waters with stops in Ontario, Québec and the Maritimes. Celebrate with Canada in 2017, with all major cities within easy reach with Air Canada and Air Canada Rouge. Find out more at canada.pch.gc.ca.

#Canada150

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PASSPORT TO CANADA’S TOP RESTAURANTS

AIR CANADA ROUGE LAUNCHES LONDON GATWICK AND GLASGOW FLIGHTS. AND YOU CAN WIN TICKETS!

Food for thoughtWITH CANADA’S CULINARY SCENE EXPANDING AND EVOLVING, EVERY CITY OFFERS AMAZING TASTE EXPERIENCES. HERE ARE SOME OF OUR FAVOURITE FOOD HAUNTS

TOQUÉ!, MONTRÉALAn award-winning restaurant with a menu based on market-fresh cuisine and local produce that changes every day. Co-owner and chef Normand Laprise, is a pioneer of modern Québec cuisine and his ability to marry flavours and textures is second-to-none. Signature dishes include duck magret, venison and caramelised white chocolate torte. restaurant-toque.com

LES DEUX SINGES DE MONTARVIE, MONTRÉALRefined French and European cuisine with delicate, subtle flavours and carefully chosen wines. The food is renowned for being creative and beautifully presented. The venue itself is intimate and relaxed and is decorated with original art by several Montréal artists. Signature dishes include hangar steak with seaweed and mushrooms, skate wing with couscous and romanesco, and crêpes with apple and white chocolate. lesdeuxsingesdemontarvie.com

HAWKSWORTH, VANCOUVERVoted the best restaurant in Vancouver and the second best restaurant in the whole of Canada, Hawksworth is definitely worth a visit. Specialising in contemporary Canadian cuisine using a mix of locally sourced and nationally praised ingredients, signature dishes include parmesan-crusted chicken and vanilla bavarois and crème catalana. hawksworthrestaurant.com

BLUE WATER CAFE, VANCOUVERThe Blue Water Cafe has a reputation as Vancouver’s premier seafood restaurant. The Raw Bar has a true Japanese culinary aesthetic, consistently delivering pure, clean flavours. Dishes served in the main restaurant include sturgeon with pumpernickel crust, cauliflower puree, and golden chioggia beets. bluewatercafe.net

ALO, TORONTOAlo is rated number one in Toronto Life’s Best New Toronto Restaurants of 2016. It showcases classically prepared, meticulously thought-out French food and a no-nonsense approach to fine dining. The restaurant offers a five-course tasting menu featuring dishes such as Nova Scotia lobster with romesco, shishito pepper and smoked paprika. For those seeking a more informal dining experience, Alo also has a relaxed bar serving dishes such as chilled watermelon and sashimi. alorestaurant.com

BUCA, TORONTOBuca Osteria & Enoteca opened in 2009 and since then Chef Director Rob Gentile and Chef de Cuisine Andrew Halitski have gone on to achieve international acclaim. Buca’s menu is wide-ranging and seasonal. At its core are house-cured meats, pizza, and pasta – all inspired by classic Italian traditions.buca.ca

RAYMONDS, ST. JOHN’SRaymond’s offers seasonal five or seven course tasting menu – as well as a table d’hôte – all in Nordic style. Signature dishes include beef tartare and pork with cauliflower, pear and sprouts. The restaurant also offers a selection of artisan cocktails, plus mouthwatering range of desserts and Canadian cheeses. raymondsrestaurant.com

MODEL MILK, CALGARYModel Milk serves regional produce with tasty twists. Over time, the owners have forged strong relationships with local and regional farms and fisheries that practice natural, sustainable and responsible methods. This wonderful restaurant offers dishes including Chinatown baked oyster, fricassee of calamari, gourmet burgers, whole Nashville roast chicken, pavlova and the renowned peanut butter ice-cream sandwich. modelmilk.ca

CAFE CHIANTI, HALIFAXCafe Chianti has been serving up Italian fare for nearly three decades and has never been out of fashion. The menu includes pasta dishes such as ravioli with roasted butternut squash, grilled leeks and mascarpone with a lobster cream. Or try the grilled loin of beef with Chianti and wild thyme butter. If pizza is more your thing, Cafe Chianti serves up the best in town. cafechianti.com AROMA MEZE, OTTAWAAroma Meze serves modern, authentic cuisine inspired by Greece and the Mediterranean. Diners are encouraged to select six to eight dishes from the ‘garden’, ‘sea’ and ‘earth’ sections of the menu. Dishes include seared halloumi, smoked salmon crisps, arrabbiata calamari and zesty lamb sausages. aromameze.com

Main image: A plate of deliciousness from Toqué! in Montréal.

Left: Canada’s vibrant restaurant scene is home to world class chefs, award-winning cuisine and stunning interiors. From top to bottom: Hawksworth in Vancouver, Model Milk in Calgary, Alo in Toronto and Buca in Toronto.

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COMPETITION

ENTER OUR GREAT COMPETITION TO WIN TWO RETURN AIR CANADA FLIGHTS TO VANCOUVER, PLUS FIVE NIGHTS AT THE LUXURIOUS FAIRMONT CHATEAU WHISTLER, THE LARGEST SKI-IN, SKI-OUT HOTEL IN NORTH AMERICA

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CompetitionEnter now to win two non-stop, return economy flights from London Heathrow to Vancouver. You’ll take off on our daily Air Canada flight on the Boeing 777. When you arrive in Whistler you’ll stay five nights in five-star luxury at the perfectly positioned, slope-side Fairmont Chateau Whistler*. Remember if you have your own skis or snowboard, you can check it into the Air Canada hold (in a bag) at no extra charge. To enter, simply answer our three questions and send your answers, name, address and contact number to: checkin@aircanada.ca by 31 December 2016. Correct entries will be entered into a draw and the winner will be notified within 29 days. *The prize is subject to Air Canada

and Fairmont terms and conditions and is subject to availability. Prize is for two people sharing a room on a room-only basis.

Questions1 At the foot of which mountains will you find the Fairmont Chateau Whistler?

2 How many years of service will Air Canada celebrate in 2017?

3 When were the Winter Olympics held at Whistler?

There's snow place like Whistler

Experience the thrill of North America’s top-rated ski resort, host of the 2010 Winter Olympic Games.

Meticulously designed terrain parks, enchanted forests and Family Zone castles, and some of the world’s most varied terrain set the stage for an unforgettable Whistler winter vacation.

There are more than 200 ski runs across two mountains – Whistler and Blackcomb – connected by the Peak 2 Peak, the world’s longest and highest gondola of its kind. And it’s all right outside the door when you stay at Fairmont Chateau Whistler.

Beyond the slopes, you’ll find even more reasons to want to visit Whistler this year. For foodies, Fairmont Chateau Whistler offers a unique collection of six dining options that capture the essence of Whistler’s vibrant lifestyle, from traditional fondue at The Chalet to Canadian AAA prime beef at The Grill Room, Whistler’s only four diamond rated hotel restaurant.

For adventure seekers, Fairmont’s exclusive Whistler Experience Guide is your host to help you discover all that Whistler has to offer. Your guide will take you on adventures beyond the beaten track such as skating on Whistler’s pristine lakes and snowshoeing under the light of a full moon.

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SCHEDULE

n Air Canada offers more daily flights from the UK to Canada than any other airline, with up to 63 non-stop flights per week to seven major Canadian cities scheduled from London Heathrow (LHR) this winter.

TORONTO (YYZ)n More non-stop flights than any other carrier from London Heathrow to Toronto.AC869 09:00 11:45 DailyAC857 12:00 14:55 DailyAC849 15:00 17:45 DailyAC859 18:00 20:45 Daily

MONTRÉAL (YUL)n The first scheduled departure from London Heathrow.AC865 13:00 15:30 Daily

OTTAWA (YOW)n The only daily non-stop flight from London Heathrow to OttawaAC889 12:05 14:55 Daily

n Air Canada offers the only direct service to the Maritimes and Eastern Canada from London Heathrow.

HALIFAX (YHZ)AC861 11:10 14:05 (Tu,We,Fr,Su)

ST. JOHN’S (YYT)AC823 11:10 13:30 (Mo,Th,Sa)

VANCOUVER (YVR)n The first arrival from London Heathrow to Vancouver. AC855 14:30 16:05 Daily

CALGARY (YYC)n The first arrival from London Heathrow to Calgary. AC851 13:25 15:25 Daily

COPENHAGEN (CPH) TO TORONTO (YYZ) n Air Canada also flies non-stop between Toronto and Denmark year-round.AC883 12:15 14:55 (Tu,We,Fr,Su)

AIR CANADA ROUGEn Air Canada Rouge continues to offer non-stop services from Dublin to Toronto this winter.

n Travelling to the USA is now even easier when connecting in Terminal 1 at Toronto Pearson International Airport. Customers are no longer required to pick up their bags during the transit process. In addition to making the transfer process more seamless, passengers can also pre-clear US Customs and Immigration in Toronto. Here are some examples of connections over Toronto:

AC869 LHR 09:00 YYZ 11:45 Connections to US points: FLT DEP ARRBoston AC362 14:50 16:25Charlotte AC7348 16:15 18:15Milwaukee AC7329 16:15 16:48Rochester AC7288 14:20 15:09

AC857 LHR 12:00 YYZ 14:55 Connections to US points: FLT DEP ARRCleveland AC7407 16:40 17:44Columbus AC7341 16:55 17:55Dallas Fort Worth AC7667 16:20 18:46Philadelphia AC7536 16:40 18:07

AC849 LHR 15:00 YYZ 17:45 Connections to US points: FLT DEP ARRAtlanta AC7546 20:40 22:56Cincinatti AC7345 20:40 22:17Detroit AC7367 20:55 22:04Indianapolis AC7313 20:55 22:34Philadelphia AC7306 21:20 22:25

MONTRÉAL CONNECTIONSn Ever thought of using Montréal as a connection point? Once again, customers are no longer required to pick up their bags during the transit process, making the transfer process more seamless. Passengers also pre-clear US Customs and Immigration in Montréal-Pierre Elliott Trudeau International Airport.

AC865 LHR 13:00 YUL 15:30 Connections to US points: FLT DEP ARRBoston AC8462 17:20 18:39Chicago AC7599 18:25 19:55La Guardia AC7640 17:45 19:18Las Vegas AC1857* 18:55 21:36Washington (DCA) AC8826 19:25 21:15

CONNECTIONS TO LATIN AMERICAn As well as numerous connections across Canada and the US, we also offer connections to Central and South America.AC857 LHR 12:00 YYZ 14:55Mexico City AC991 16:55 21:05 (Daily)Lima, Peru AC1946* 17:50 01:15 (Mo,We,Fr)

AC859 LHR 18:00 YYZ 20:40 Buenos Aires, Argentina AC092 23:45 15:25+1 (Daily)Sao Paulo, Brazil AC090 22:55 11:55+1 (Daily) Santiago, Chile AC092 23:45 12:05+1 (Daily)

*Operated by Air Canada RougeAir Canada schedule subject to change