Joseph G. Charles11896 SW 16th Street, Pembroke Pines, FL 33025

Phone: (561) 251-8226. E-Mail: jcharles1890@gmail.com

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Professional SummaryHands-on visionary with advanced technical expertise. Recognized as a team player and performer, possessing proven interpersonal skills, ability to diagnose, troubleshoots, and resolves technical problems. Confirmed ability to multi-task offering an unparalleled attention to detail. Ability to focus on the immediate impact as well as broad scope of each project. Experience in delivering technology solutions to support current business processes and achieve strategic business initiatives. Strong skill set in developing, analyzing, and implementing complex business systems. Successfully meet the challenge of remaining current with new and developing technology. Demonstrated leadership with customers and consistent quality in technical development of colleagues/subordinates. Confident in abilities and committed to performance excellence, providing stability, and growth in computing environments.

Work History

United States Marine Corps 2013-Current

Administrative Specialist / Office Manager

ORGANIZED, MAINTAINED, AND REVIEWED over 900 personnel records including pay and dependent documents.

SUPERVISED THE RESEARCHING AND INPUTTING of information into Unit Diary Manpower Integrated Personnel System, which resulted in an efficiency rate of over 95%.

SUPERVISED, LEAD, OR PERFORMED clerical or assistant management related tasks to support a variety of correspondence, auditing, and manpower reports.

ASSISTED AND ENSURED Marines abroad deployed in Afghanistan and Iraq were receiving the proper monetary pay and entitlements.

COORDINATED WITH HIGHER HEADQUARTERS on the submission of over 200 personal awards, 75 preliminary and command investigations and numerous routine correspondences.

COUNSELED AND EVALUATED job performance on a quarterly basis with personnel in order to improve job performance.

ENSURED CURRENT DOCUMENTS are filed and maintained on approximately 300 limited duty personnel.

Human Resource Specialist

RESOLVED over 100 customer service or billing complaints by performing detailed research, and facilitating the adjustment of funds owed.

VERIFIED attendance, pay adjustments, and post information onto designated records and forms. RECORDED EMPLOYEE INFORMATION, such as exemptions, transfers, retirements and resignations to

maintain accuracy for Marine Corps records. REVIEWED MILITARY SERVICE RECORD BOOKS to verify the eligibility of the Career Status Bonus and

educational benefits. WROTE, SCREENED AND ROUTED OVER 500 correspondence to Headquarters Marine Corps and Marine Corps Recruiting Command. PLANNED AND ORGANIZED the administrative procedures of an office, and presented briefs. BONUS AND INCENTIVE FUNDS were maintained in the Service Record Book of over 200 personnel.

Teleperformance (Microsoft) – Boca Raton, FL 2011-2013Technical Support

Manage and coordinate corrective action processes; Provide customers with top-notch support for installation, and service for numerous products

(hardware, software and networking) and applications (operating systems, databases and programming environments);

Offer rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution.

Education

Park University –Parkville, MO 2015

Bachelor of Science: Management/Computer Information Systems

Park University –Parkville, MO 2015

Associate of Science: Information/Computer Science

Skills

Languages- JAVA, C, and C++. Computer Operator Certificate. Microsoft Office Operating System: Mac OSX, Windows,

LINUX. Respect for others Self-discipline Performance Under Pressure Coaching

Adaptability Delegation Selfless Service Time Management Team player Six Sigma Certification Good Communication and listening skills. Critical thinking Attention to detail

Certifications

Computer Operator Hazmat Certificate Lean Six Sigma Yellow Belt Lean Six Sigma Green Belt 7 Habits of Highly Effective People

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