Chapter:13 Field Service Activitiesalkar/SEC510/FSM_Wk13Hacettepe...Hamitabat 1200MW CCPP - Site Organization Chart Scope: U10 & U20 Combustor Inspection and Warranty Works Period:

Confidential © Siemens AG 2017

Chapter:13

Field Service ActivitiesSiemens Gas and Power Generation Business Management

Course24th May 2019,Hacettepe University

Confidential © Siemens AS 2019

• Service Agreements

• LTP Scope

• Remote Diagnostic System

Field Service Activities

1. Back Office Activities

Outage Management

Personnel Planning

FS Pricing

2. On Site Activites

Mobilization

Site Managemet

Work Scope Activities

EHS

3. Local Tool Center

Tooling Center Order Management

Tooling Technical Management


Who we are?

Yüksel Çavuş

Education 2018 – Istanbul Bilgi University, MBA

2017 – Sabancı University, Next Generation Leadership

Program

2009- Dokuz Eylül University, Mechanical Engineering

Experience

2016- Siemens, Field Service Operations Manager

2014- Siemens, Advisor Engineer

2011- Siemens, Gas Turbine Commissioning Engineer

I. Italy

ıı. Sweden

ııı. Australia

ıv. Germany

v…..

Ethem Kubilay

Education 1998 – Yıldız Teknik Ünivesitesi, Naval Architecture and

Marine Engineering

Certified A Class EHS Expert

Experience

2000- Çayırhan Thermal Power Plant, Turbine

Mainetence Engineer

2004 – Siemens, Field Service Engineer

2011 – Siemens, Project Manager

2019 – Siemens, Technical Service Manger


1. Back Office Activities

- Outage Mnagement

https://www.youtube.com/watch?v=fr5eDxiYqEs


Field Service Outage Management Process

Overview


Field Service Outage Management Process

Overview

Customer

Neg.

Preparation

Meetings

Outage

Implementation

Readiness

Review

Planning

of Outage


Field Service Outage Management

Outage Preparation & Planning

Outage PreparationSales, Eng., FS

1

2

Evaluation of Information regarding upcoming Outage: Contract/Tender, Fleet Issues,

Mods&Ups, Parallel Outages, Experiences from other Outages / Berlin Turbine Factory

Consolidation: Recommendation of work scope in IOPM (TMS: internal outage preparation

meeting), clarification of all FS technical issues and open points from IOPM

3Consolidation: Evaluating scope of work for SSols / PCM issues that will be implemented, adjustment

of Time Schedule under consideration of other Components with parallel activities



Outage Preparation & Planning

3 Pillars of Outage Cost Tracking

Personnel - SAG, SAS, I&C, Commissioning, FF. Time Schedule

Back Office – Planning, NDE, Engineering, Site visit Laydown Area

Tools – Maintenance, I&C, Commissioning, G-Valves...

Consumables

Infrastructure

Subcontractors


Field Service Outage Management Outage

Planning

Outage PlanningFS

Customer

Neg.

1

2

3

4

Customer Meeting: Information of Customer regarding scope of work for upcoming Outage,

presentation of Time Schedule as draft version in overview, Site Inspection

Definition of FS Scope: Clarification of necessary Tools/Consumables/ Personnel, Clarification of

Impacts on Time Schedule due to additional scope, support of offer process

Infrastructure: Determination of necessary Infrastructure, clarification of DoR for scope of work

and Infrastructure,

Final: Determination of Tools/Personnel/Consumables, adjustment of Time Schedule,

Organization of Sub-Suppliers

Personnel

Tools / Consumables

Subcontractors



Readiness Review

Readiness ReviewFS, Sales

1Briefing of site-responsible FS Personnel (Site Leader, Shift Leaders, Fact

Finder, IBS Engineer) regarding outage implementation (i.e. scope,

contract, DoR)

2 Ressource Planning / Delegation of Field Service Personnel



Outage Implementation

Outage Implementation

FS, Sales

Evaluation of influence of unexpected additional work to the Time Schedule,

adjustment of Time Schedule regarding possible elongation due to unexpected

works

2

3

Evaluation and offering of FS scope (additional Personnel/Tools/Consumables) after Fact Finding

in case of additional works

Outage Closure with follow up of documentation and update of all Databases4

1Proactive support of FS Personnel to ensure, that outage can be implemented within scheduled

duration



Lesson Learned

Lesson Learned

FS, Sales, Customer

Analysation of both positive and negative issues in relation to FS Scope that have been

determined during Preparation or Implementation of outage1

4Integration of experiences from implemented outage to the outage planning process, so that

issues will not occur again

Creation of CAPA issues (if necessary)2

Discussion in Lessons Learned Meeting about FS-related issues with other Siemens

Departments. Attending of external Lessons Learned Meeting w/ customer (if required) 3



Lesson Learned

Delegation Base

Category

As-Sold As-Planned As-Is

Cost Hours Cost Hours Cost Hours

Contract

Planned Extra

Unplanned Extra (Claim-CO)

Unplanned Extra (NCC)



Supporting Functions, Tools & Processes

Delegation

Office

Visa

Procurement

Personnel

Planning (Click

Schedule)

Training Center

Service

Engineering

(Support e.g.

for FAR, PCM)

Outage

Documen-tation

(FRW)

Tools &

Consumables

Planning

On-Site

Machining

Marketing

FunctionsHR

Medical

examinations

EHS & Risk

Assessments

Welding

Procedures

Transport

Logistics

Purchasing of

On-Site Services

Quality

Assurance


FS 1 5 Back Office – Facts & Headlines

26 Outage Managers for Gas Power Plants + 3 in UK1

4each Outage Manager handles approx. 25 active units w/ 5 planned Outages per year + 30% of

unplanned work

11 Outage Managers in Regions (RME, RAS) for Gas turbines (3 Shanghai, 4 Dubai, 4 Kuala Lumpur)

2

each Outage Manager is responsible for complete technical implementation of Outage3


- Personnel Planning

Tools:

• Primavera

• MS Project

• Saviom

• Excel

• SAP Click


Excel Applications


Excel Applications


- Field Service Pricing

Personnel

Category

Daily Rate

Weekday

8 hours

Daily Rate

Weekday

Excess of 8

hours

Weekend

6th and 7th

days

Weekend

6th and 7th

days

Excess of 8

hours

Specialist

Supervisor

Engineer

Lump Sum

Late-shift and

night work

Daily

Accomodation

Daily Allowance

Mobilization/Demobilization

Lump Sum

Specialist

Supervisor

Engineer


Field Service Pricing

Hourly rate for turbine/generator specialist/supervisor/engineer is ...... Euro.

Daily allowance for the living expenses of the personnel is ..... Euro.

Time spent for project specific preparation and report writing at home office

shall be charged as daily rates (but without charging for accomodation and

allowance)

Mobilization is charged at fixed fee. Mobilization fee includes visa costs, all travel

expenses incl. air fares, travel time, daily allowance and accomodation costs for

travel days.


Field Service Pricing

Standard day for working is 8 hours.

Normal daily working time is 10 hours.

Daily working time is limited to 11 hours (10 hours + 1 hour rest).

Normal daily work can be performed between 06:00 - 20:00.

Night Work: working time after 8 p.m. and before 6 a.m.

Night work is limited to 8 hours (7,5 hours+0,5 hour rest).

Normal weekly working time is 6 days, 60 hours.

Hours worked at nights, weekends and holidays as well as overtime shall be

charged extra.

Working, traveling, waiting and preparation times are charged with these unit

prices.


2. Onsite Activities

- Site Management

Resource Management

Man-Power

Engineer

Foremans & Technicians

Helper

Tool & Consumables

Delivery Management

EBoP (Switchgear, Cubicles, Trafo’s,..)

MBoP (Turboset, Generator, Valves...)

Cable and accesories

Know-how

Contract, Regulations

Drawings

Instructions

Time Management

Schedule

KPI’s ( Start, critical paths, ends)

EHS Management

What skills make the best engineers so good?

1.Communication: listening, persuading, negotiating

2.Organizational: planning, goal-setting, analyzing

3.Team building: empathy, motivation, team spirit

4.Leadership: sets example, energetic, delegates, positive

5.Coping: flexibility, creativity, patience, persistence

6.Technical: experience, technical knowledge

Company & Management at Site

Key member of Project Organization

Keeping in touch with other members

Keeping in touch with external organizations

Keeping in touch with different cultures

High adrenalin & adventurous Life Style

Confidential © Siemens AS 2019Support to Directly

Report

LTSA Program Managers

Merve Seval Ulrich Preiss

+90 +49

[email protected] [email protected]

Technical Site Manager

Torsten Ewald / Doreid Al-Mayah

+49

[email protected]

[email protected]

ST Commissioning

Maciej Hladik

+49

[email protected]

PS PG REU JF EHS

Mr. Bauer, Steffen

:+49

[email protected]

Sezgin Çimen +49

[email protected]

Safety Managers on Site

Hasan Uğur Dede (Day Shift)

+90

[email protected]

Murat Mete (Night Shift)

+90 [email protected]

EHS-MIP

Ali Uğur Benli

+90

[email protected]

Onshore PM & Local Site Manager

Emin Seferoğlu

+90

[email protected]

Fact Finding & GT Comm.

Erşan Sönmezoğlu

+90

[email protected]

First Aiders on Site

Semih Süer

:+90

Yiğit Şahin

: +90

Hamitabat 1200MW CCPP - Site Organization

Chart

Scope: U10 & U20 Combustor Inspection and Warranty Works Period: Mar-May’2019

Warranty Works Coordination

Ibrahim Gündüz

+90

[email protected]

Shift Supervisor (Night)

Andreass Dittmann

+49

[email protected]

Shift Supervisor (Day)

Varol Büyükdere

+90

[email protected]

Unrestricted

SAG PR Warranty PM Team

PM: Torben Kistner

CPM: Marko Krieger

Site Logistic

Ömer Yıldız

+90

[email protected]

Site Admin

Günan Altuntaş

+90

[email protected]

mailto:[email protected]

















Maintenance of

ST & Geno

Unexpected Findings Other Repairs

Scheduled Outage ServicesRoutine Maintenance Unscheduled Maintenance Services

Intermediate

Inspection

Major

Overhaul

OwnerSiemens

Turnkey or Supervision

Maintenance

Rectification of Wear and

Tear

Generally Owner‘s Risk

Major Events covered by

Owners Insurance

Siemens Risk in case of Service

Warranty non- conformance

Siemens contribution to

insurance deductibles

Typical Service Contract Scope:

Overview on Maintenance Services


Activity List/ Work Scope


Environment Health and Safety (EHS)

We never compromise on safety..

Everyone at Siemens should have a safe working environment at all times so that they

return to their family and friends as healthy as when they started the day

We can achieve our vision and the goal of a Zero Harm Culture (ZHC), if we follow three

basic principles

1.Zero incidents – it is achievable.

Unrealistic? No, we are convinced that it is possible. Everyone

must be able to work at Siemens without suffering an incident.

Everywhere. At any time. That is our goal.

3.We take care of each other!

We work with our eyes open to recognize dangerous situations

and look after one another. Risky behavior is not cool – and we

intervene when we see it. We lead by example.

2.Health and safety – no compromises!

Deadline pressure? Yes. Cost pressure? Yes. Compromising

safety? Absolutely not. The safety and health of all employees is

our highest priority. These values come first. No ifs or buts!


Tooling Center




Tooling Pricing

Tool Rental Fee Calculation

Rental fee: 3% of tool purchase value as provision fee +

2% of tool purchase value as weekly rental fee x rental week

The rental time applies from the day of dispatch from base to return receipt.


Thank you

for your attention !

Documents

Chapter:13 Field Service Activitiesalkar/SEC510/FSM_Wk13Hacettepe...Hamitabat 1200MW CCPP - Site Organization Chart Scope: U10 & U20 Combustor Inspection and Warranty Works Period: