Chapter 9 THE FUTURE OF BUSINESS Gitman & McDaniel 5 th Edition THE FUTURE OF BUSINESS Gitman & McDaniel 5 th Edition Chapter 9 Managing Human Resources

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THE FUTURE OF BUSINESSGitman & McDaniel

5th Edition

THE FUTURE OF BUSINESSGitman & McDaniel

5th Edition

Chapter9

Managing Human ResourcesManaging Human Resources

Prepared byDeborah Baker

Texas Christian University

Prepared byDeborah Baker

Texas Christian University

Copyright ©2005 by South-Western, a division of Thomson Learning. All rights reserved 2Ch

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1 What is the human resource management process and how are human resource needs determined?

2 How do human resource managers recruit and select qualified applicants?

3 What types of training and development do organizations offer their employees?

4 How are performance appraisals used to evaluate employees’ performance?

5 What are the different methods for compensating employees?

Learning Goals


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6 What is organizational career management?

7 Why does a diverse workforce lead to stronger performance in the marketplace?

8 What are the key laws and federal agencies affecting human resource management?

9 What trends are affecting human resource management?

Learning Goals


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Human Resource Success Factors

Attracting and hiring the best employees

Equipping employees with the skills needed to excel

Compensating employees fairly

Motivating employees to reach their full potential


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Human Resource Challenges

Competition for a limited number of employees

Employees are struggling to balance their home and work lives

Managers are challenged to manage and communicate with employees around the globe

A diverse and multicultural workforce requires better workplace communication and training

Technology is impacting decision making, communication, and business operation

Human resource laws are dictating many aspects of the employee-employer relationship


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Learning Goal 1

What is the human resourcemanagement process and how are

human resource needs determined?

1


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Human Resource Management1

The process of hiring, developing, motivation,

and evaluating employees to achieve organizational goals

The process of hiring, developing, motivation,

and evaluating employees to achieve organizational goals

Human Resource Management

Human Resource Management


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Human Resource Management Process 1

Employee selection

Employee selection

Employee recruitment


HR planning & forecasting


Job analysis & design


Compensation and benefits

Compensation and benefits

Performance planning and evaluation

Performance planning and evaluation

Training and development

Training and development

Strategies and objectives of

the organization

Strategies and objectives of

the organization

Organizational career management: Employee job changes and

disengagement

Organizational career management: Employee job changes and

disengagement


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Human Resource Planning1

Employee selection

Employee selection







Job DescriptionJob Description The tasks and responsibilities of a job.

The tasks and responsibilities of a job.

Job SpecificationJob SpecificationA list of the skills, knowledge,

and abilities a person must have to fill the job.

A list of the skills, knowledge, and abilities a person must

have to fill the job.

Job AnalysisJob Analysis A study of the tasks requiredto do a particular job well

A study of the tasks requiredto do a particular job well


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Human Resource Planning1

Employee selection

Employee selection







Estimate the number of peoplecurrently involved who will be

available to fill jobs at some future time

Estimate the number of peoplecurrently involved who will be

available to fill jobs at some future time

Determine the number of people needed by some future time

Determine the number of people needed by some future time

The HRThe HRDemandDemandForecastForecast

The HRThe HRDemandDemandForecastForecast


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Human Resource Planning Process1

Corporate strategy and policy

Corporate strategy and policy

HR supply forecast

HR supply forecast

HR demand forecast

HR demand forecast

DifferencesDifferences

HR shortageHR shortageHR surplusHR surplus

HR objectives andpolicies

HR objectives andpolicies

1. Reassign2. Layoff3. Terminate4. Retire

1. Reassign2. Layoff3. Terminate4. Retire

1. Hire2. Pay overtime3. Subcontract

1. Hire2. Pay overtime3. Subcontract

No difference:requirement = supply

Compare


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2 Learning Goal 2

How do human resource managers recruit and

select qualified applicants?


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2 Employee Recruitment

Employee selection

Employee selection







ExternalLabor Market

ExternalLabor Market

Find and attract qualified applicantsfrom the external sources

Find and attract qualified applicantsfrom the external sources

Internal Labor Market

Internal Labor Market

Follow a policy of promotion from within

Follow a policy of promotion from within

Job Fairs Job Fairs

Search Firms

Search Firms Advertising Advertising

Open Houses Open

Houses


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2 Employee Selection

Employee selection

Employee selection







1. Initial screening: application and interview1. Initial screening: application and interview

2. Employment testing2. Employment testing

3. Selection interview3. Selection interview

4. Background and reference checks4. Background and reference checks

5. Physical examination5. Physical examination

6. Decision to hire6. Decision to hire

EmploymentEmploymentSelectionSelectionProcessProcess

StepsSteps

EmploymentEmploymentSelectionSelectionProcessProcess

StepsSteps


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3 Learning Goal 3

What types of training anddevelopment do organizations

offer their employees?


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3Employee Training and

Development

TrainingObjective

TrainingObjective

Design ofTraining Program

Design ofTraining Program

Training NeedsAssessment

Training NeedsAssessment

ConductTraining Program

ConductTraining Program

TrainingProgram Evaluation

TrainingProgram Evaluation

Feedback forTraining

Improvement


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4

How are performance appraisals used to evaluate employees’ performance?

Learning Goal 4


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4Performance Planning and

Evaluation

Employee jobtask behavior

Employee jobtask behavior

Performance Planning:Setting standardsand expectations

Performance Planning:Setting standardsand expectations

Performanceevaluation

Performanceevaluation

Rewards andjob changes

Rewards andjob changes

Performance Feedback


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What are the different methodsWhat are the different methodsfor compensating employees?for compensating employees?

What are the different methodsWhat are the different methodsfor compensating employees?for compensating employees?

5 Learning Goal 5


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5

Fringe benefitsFringe benefits

SalariesSalaries

Piecework & commissionPiecework & commission

Accelerated commission scheduleAccelerated commission schedule

Profit sharingProfit sharing

Hourly wagesHourly wagesTypes ofTypes of

CompensationCompensationTypes ofTypes of

CompensationCompensation

BonusBonus

Employee Compensation and Benefits


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6

What is organizationalWhat is organizationalcareer management?career management?

What is organizationalWhat is organizationalcareer management?career management?

Learning Goal 6


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6

TransferTransferA horizontal move to a position with

about the same salary and organizational level.

A horizontal move to a position with about the same salary and

organizational level.

DemotionDemotionThe downgrading or reassignment

of an employee to a position with less responsibility.

The downgrading or reassignment of an employee to a position

with less responsibility.

PromotionPromotion An upward move to a position with more authority, responsibility, and pay. An upward move to a position with

more authority, responsibility, and pay.

Job Changes within the Organization


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6

TerminationTermination

ResignationResignation Permanent separation of an employeeArranged by employeePermanent separation of an employeeArranged by employee

LayoffLayoff

RetirementRetirement

Temporary separation of an employeeArranged by employerTemporary separation of an employeeArranged by employer

Permanent separation of an employee Arranged by employerPermanent separation of an employee Arranged by employer

Separation of an employee at the end of his or her career Separation of an employee at the end of his or her career

Separations


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7

Why does a diverse workforceWhy does a diverse workforcelead to stronger performancelead to stronger performance

in the marketplace?in the marketplace?

Why does a diverse workforceWhy does a diverse workforcelead to stronger performancelead to stronger performance

in the marketplace?in the marketplace?

Learning Goal 7


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2. Better hiring2. Better hiring

3. More effective marketing3. More effective marketing

4. Greater employee creativity4. Greater employee creativity

6. Quicker adaptation to change6. Quicker adaptation to change

1. Lower costs1. Lower costsCompetitiveCompetitiveAdvantagesAdvantagesCompetitiveCompetitiveAdvantagesAdvantages

5. More effective problem-solving5. More effective problem-solving

Cultural Diversity


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7 Cultural Diversity


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8

What are the key laws and What are the key laws and federal agencies affectingfederal agencies affecting

human resource management?human resource management?

What are the key laws and What are the key laws and federal agencies affectingfederal agencies affecting

human resource management?human resource management?

Learning Goal 8


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1.1. Fair Labor Standards Act (1938)

2.2. Equal Pay Act (1963)

3. 3. Occupational Safety & Health Act (1970)

4. 4. Americans with Disabilities Act (1990)

5. Family and Medical Leave Act (1993)

Laws Affecting HR Management


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8

Investigation

Conciliation

Litigation

http://www.eeoc.govhttp://www.eeoc.gov

The EEOC Process


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What trends are affecting What trends are affecting human resource management?human resource management?

What trends are affecting What trends are affecting human resource management?human resource management?

Learning Goal 9


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Global competitionGlobal competition

Advancing technologyAdvancing technology

Proactive management of diversityProactive management of diversity

Growth of minority recruitingGrowth of minority recruiting

Protecting whistleblowersProtecting whistleblowers

Trends in Human Resource Management

Documents

Chapter 9 THE FUTURE OF BUSINESS Gitman & McDaniel 5 th Edition THE FUTURE OF BUSINESS Gitman & McDaniel 5 th Edition Chapter 9 Managing Human Resources