Chapter 9: Teams and Teamwork How do we get the job done together?

Chapter 9: Teams and Teamwork

How do we get the job done together?

Copyright © 2002, Prentice Hall 2

Objectives

Diagnose stages of team developmentBuild high-performance teamsFoster effective teamworkFacilitate team leadership


A Team Is...

a small number of peoplewith complementary skillshaving a common purposewith clear goalsand shared accountabilitywho are committed to accomplishing

something.


Teams outperform individuals when performance requires:

multiple skillsmultiple judgmentsbroad experience free communication flow


Teams require a paradigm shift...

self-awareness of individual identity, role, skills, is essential

problem solving becomes a way of lifeongoing development of skills is requiredgood communication skills are criticalempowerment is the energy of teamsconflict is just part of the processdeveloping process skills is required


Teams...

require a merging of individual accountability and mutual accountability

naturally integrate performance and learning, and are the best vehicle for fostering “learning organizations”

must understand and master the team process in order to be effective and survive by being aware of team’s stage, you can

anticipate problems and proactively solve them


Stages of Team Development

Forming:•Orientation•Break the iceLeader:•Facilitate social interchanges



Forming Conforming•Establish order•Build cohesionLeader:•Help clarify team roles•Clarify norms•Clarify values



Forming Conforming Storming•Conflict•DisagreementLeader:•Encourage participation•Surface differences



Forming Conforming Storming

Performing:•Cooperation•Problem solvingLeader:•Facilitate task accomplishment



Forming Conforming Storming

Performing

Adjourning:•Task completionLeader:•Bring closure•Signify completion


Effective teams promote...

Cooperationpromotes achievement, excellence,

and productivity takes advantage of all skills in group

Trust reciprocal faith that leads to respect,

communication, support, fairness, predictability and competence


Effective teams promote...

Cohesivenessa sense of “we-ness” which is socio-

emotional and instrumental raises team morale by increasing

feeling of belonging improves productivity by increasing

commitment to team goals


Effective Team Leaders

Demonstrate integrityAre clear and consistentCreate positive energyUse commonality and reciprocityManage agreement and disagreementEncourage and coachShare information


Task-Facilitating Team Roles

Direction giving Information

seeking Information givingElaboratingCoordinatingMonitoringProcess analyzing

Reality testingEnforcingSummarizing


Relationship-Building Roles

SupportingHarmonizingTension relievingEnergizingDevelopingFacilitatingProcessing


Blocking Roles

OveranalyzingOvergeneralizingFaultfindingPremature

decision makingPresenting

opinions as facts

RejectingPulling rank DominatingStalling


Effective Feedback Focuses On:

behavior, not personsobservations, not inferences “here and now,” not past, behaviorsharing ideas, not giving advice information recipient can use, not an

emotional release for youa time and place when personal data

can be shared


Effective teams have...

a small group size skilled individuals an ability to combine skills a commitment to a common approach motivating tasks minimal status differences; when present, they

are based on contributions a way to meet group member’s socio-

emotional needs...


Effective teams have...

goal accomplishment reduced supervision, replaced by mutual

accountabilitygroup regulation of behaviorperformance that is acceptable to

customersviability linked to satisfaction and a

desire to contribute


Management Skills for High Performing Teams

Leading Teams - develop credibility - articulate a vision

Team Membership - play task facilitation roles - play relationship building roles - provide feedback

Team Development - diagnose stage development - foster team development and high performance

High Performing Teams - desired outcomes - shared purpose - accountability - blurred distinctions - coordinated roles - efficiency and participation - high quality - creative continuous improvement - credibility and trust - core competence

Documents

Chapter 9: Teams and Teamwork How do we get the job done together?