Chapter 8 Orientation Training and Development

8/18/2019 Chapter 8 Orientation Training and Development

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Orientation, Training, andOrientation, Training, and

DevelopmentDevelopment

IndM4260IndM4260


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OverviewOverview

LeaderLeader

• Enhance effectiveness by empoweringEnhance effectiveness by empowering

others.others.

ManagerManager

• Recritment and !iringRecritment and !iring

• "raining and deve#opment $ fre%ent#y"raining and deve#opment $ fre%ent#y

nderestimated.nderestimated.&rientation' "raining and (eve#opment&rientation' "raining and (eve#opment


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OrientationOrientation

(efined)(efined)

• *orma# means of +nowing emp#oyer'*orma# means of +nowing emp#oyer'

their ,obs' and cowor+ers.their ,obs' and cowor+ers.

-oa#s)-oa#s)• o#icies and /enefits.o#icies and /enefits.

• Locations and procedres.Locations and procedres.

&rientation is +ey to)&rientation is +ey to)• Retention' Mora# and erformanceRetention' Mora# and erformance


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6 Elements of Effective Orientation6 Elements of Effective Orientation

pervisorpervisor

MentorMentor

artnership with peersartnership with peers e#f$(eve#opmente#f$(eve#opment

*eedbac+*eedbac+

&rientation videos&rientation videos


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Training & DevelopmentTraining & Development

"o be sccessf# in an organi1ation)"o be sccessf# in an organi1ation)

• &rientation&rientation

• EdcationEdcation

• "raining"raining

• (eve#opment.(eve#opment.

&rgani1ations spend more than&rgani1ations spend more than

300bi##ionper year on training300bi##ionper year on training


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TrainingTraining

Information re#ated to so#ve a prob#em orInformation re#ated to so#ve a prob#em or

to do a better ,ob.to do a better ,ob.

5ob specific with the otcome focsed on5ob specific with the otcome focsed on

improving an individa#.improving an individa#. p#anned effort by a company to faci#itate p#anned effort by a company to faci#itate

emp#oyee7s #earning of ,ob re#atedemp#oyee7s #earning of ,ob re#ated

competencies.competencies.

"rainees sho#d be ab#e to demonstrate"rainees sho#d be ab#e to demonstrate

changes in behavior or performance.changes in behavior or performance.


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Training (Cont’d)Training (Cont’d)

"raining ta+es two forms)"raining ta+es two forms)

3.3. "raditiona# training"raditiona# training

2.2. Emotiona# inte##igence deve#opmentEmotiona# inte##igence deve#opment

““Managers not knowing how to work withManagers not knowing how to work with

people = Drill pressers who does not people = Drill pressers who does notknow how to run a drill press” know how to run a drill press”


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8yc#e 94 steps:) 8yc#e 94 steps:)

3.3.;eed ana#ysis;eed ana#ysis

2.2.(esigning and deve#opment training(esigning and deve#opment training


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;eed na#ysis 9&":);eed na#ysis 9&":)

• ersona# na#ysisersona# na#ysis(etermine training needs based on(etermine training needs based on

performanceperformance

• &rgani1ationa# na#ysis&rgani1ationa# na#ysis(etermine training needs based on(etermine training needs based on

company7s bsiness strategycompany7s bsiness strategy

• "as+ na#ysis"as+ na#ysis Identify important tas+s and +now#edge' s+i##Identify important tas+s and +now#edge' s+i##

and behavior that need to be emphasi1ed.and behavior that need to be emphasi1ed.


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=$step "raining (esign rocess)=$step "raining (esign rocess)

3.3. 8ondcting need assessment8ondcting need assessment

2.2. Ensring emp#oyee readinessEnsring emp#oyee readiness

. (eve#oping eva#ation p#an(eve#oping eva#ation p#an

6.6. e#ecting a training methodse#ecting a training methods

=.=. Monitoring and eva#ating the programMonitoring and eva#ating the program


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Wh managers fail to developWh managers fail to develop

s!"ordinatess!"ordinates

3.3. 8hosen for technica# bt #ac+8hosen for technica# bt #ac+emotiona# inte##igence.emotiona# inte##igence.

2.2. Rather avoid training and prefer toRather avoid training and prefer tohire proven wor+ers from other co.hire proven wor+ers from other co.


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#nstr!ctional $ethods#nstr!ctional $ethods

&n$the$,ob "raining 9&5":&n$the$,ob "raining 9&5":

Aritten Materia#Aritten Materia#

LectresLectres rogrammed and 8ompter$ssistedrogrammed and 8ompter$ssisted

InstrctionInstrction

BideotapeBideotape ECperientia# MethodsECperientia# Methods


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#nstr!ctional $ethods (cont’d)#nstr!ctional $ethods (cont’d)

&n$the$,ob "raining 9&5":&n$the$,ob "raining 9&5":

• Mentoring a new emp#oyeeMentoring a new emp#oyee

• Ahen demonstrating' no interrptionAhen demonstrating' no interrption


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Aritten Materia#Aritten Materia#

• -enera# information-enera# information8ompany bac+grond' po#icy' etc.8ompany bac+grond' po#icy' etc.

ros) Information is a#ways accessib#e' goodros) Information is a#ways accessib#e' good

for technica# informationfor technica# information

8ons) ;ot read' soon forgotten' not sef#8ons) ;ot read' soon forgotten' not sef#

for training and deve#opment for emotionsfor training and deve#opment for emotions

or attitdes.or attitdes.


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LectresLectres

• Re#iab#e way to pass on informationRe#iab#e way to pass on information

• 8an present to a #arger nmber of8an present to a #arger nmber of

peop#e.peop#e.

• (o not cater individa# needs(o not cater individa# needs

• (o not provide feedbac+(o not provide feedbac+


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rogrammed Instrctionrogrammed Instrction• I) e#f$teaching' sef# for #eaning s+i##I) e#f$teaching' sef# for #eaning s+i##

that re%ire #ogica# order.that re%ire #ogica# order.

• Dsa##y immediate feedbac+Dsa##y immediate feedbac+• e#f$pacede#f$paced


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8ompter$ssisted Instrction8ompter$ssisted Instrction• *astest growing segment in training*astest growing segment in training

• 8an be ser specific8an be ser specific

• /y combining with interactive video ?/y combining with interactive video ?ttor to teach tas+s and s+i##sttor to teach tas+s and s+i##s

• Readi#y avai#ab#e' consistent' se#f$pacedReadi#y avai#ab#e' consistent' se#f$paced

• Redce tota# training timeRedce tota# training time• Economica#Economica#

• Immediate feedbac+Immediate feedbac+


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rogrammed 8ompter$ssistedrogrammed 8ompter$ssisted

InstrctionInstrction

• (rawbac+s) 8ost of deve#oping or(rawbac+s) 8ost of deve#oping or

prchasing materia#s.prchasing materia#s.


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BideotapeBideotape• Dsed to aid new emp#oyeesDsed to aid new emp#oyees

• Emp#oyee can watch the process severa#Emp#oyee can watch the process severa#

timestimes• 8an start or stop anytime8an start or stop anytime

• e#f pacede#f paced

• pervisor can se their time efficient#ypervisor can se their time efficient#y• ;ervosness minimi1ed;ervosness minimi1ed

• 8an be made in hose and made8an be made in hose and madeimmediate#yimmediate#y


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ECperientia# MethodsECperientia# Methods

• Interact and eCpress their thoghts and fee#ingsInteract and eCpress their thoghts and fee#ings

• ECamine the rationa#es and conse%ences ofECamine the rationa#es and conse%ences of

their own decisionstheir own decisions im#ationim#ation

In$bas+et eCercisesIn$bas+et eCercises

8ase method8ase method

Management gamesManagement games

Ro#e p#ayingRo#e p#aying

ensitivityensitivity

ssertiveness deve#opmentssertiveness deve#opment


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im#ationim#ation• Learn in rea# #ife #i+e environmentLearn in rea# #ife #i+e environment

In$bas+et eCercisesIn$bas+et eCercises• Ro#e p#ay of manager who is responsib#e for so#ving prob#emRo#e p#ay of manager who is responsib#e for so#ving prob#em

8ase method8ase method

• rob#em ana#ysisrob#em ana#ysis Management gamesManagement games

• rob#em so#ving' deve#op teamrob#em so#ving' deve#op team Ro#e p#ayingRo#e p#aying

• pecific ro#e 9Dnderstand hman re#ation:pecific ro#e 9Dnderstand hman re#ation:

ensitivityensitivity• ensitivity to one7s fee#ings and the fee#ings of othersensitivity to one7s fee#ings and the fee#ings of others

ssertiveness deve#opmentssertiveness deve#opment• "each stand p for their fee#ings"each stand p for their fee#ings

• *#ow of commnication*#ow of commnication


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%!mmar%!mmar

&rientation)&rientation)• *orma# means of +nowing emp#oyer'*orma# means of +nowing emp#oyer'

their ,obs' and cowor+ers.their ,obs' and cowor+ers.

"raining)"raining)• Information re#ated to so#ve a prob#emInformation re#ated to so#ve a prob#em

or to do a better ,ob' improving anor to do a better ,ob' improving anindivida#' increase competencies.individa#' increase competencies.

(eve#opment)(eve#opment)• Increase abi#ities to perform effective#yIncrease abi#ities to perform effective#y

in the organi1ationin the organi1ation

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Chapter 8 Orientation Training and Development