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Chapter 8:Collaborating with Technology
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 1
Learning objectives
1. Collaborative technologies
2. Web 2.0 technologies
3. Unified communications
4. Online environments
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Introduction
• ICTs transform collaboration and open
opportunities for interaction
• Virtual environments reproduce some face-
to-face aspects and add new features
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Collaborative technologies
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• Address book and contact management• Calendaring and time management
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Discussion forums
• Share information and coordinate activities
• Moderators, posters, and readers
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Instant messaging
• Presence awareness
• Text messaging
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• Face-to-face group meetings
• Anonymous contributions
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Group decision supportsystems
• Live meetings via the Internet
• Can include real-time video, chat, and
presentations
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Web conferencing
• Chats for
collaboration
• Telepresence
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Interactive video
Shared workspaces
• Shared documents, lists, and information
• Document library
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Blogs
• Ongoing commentary, images, and links
• Some blogs are personal hobbies, and
others are online magazines
• Organizations use blogs to build knowledge,
and for marketing and communications
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Wikis
• Users add and edit interlinked pages
• Organizations use wikis to centralize
documents and store knowledge
• Wikipedia
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• Facebook• Nodes• Knowledge sharing
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Social networking
Microblogging
• Short posts
• Users can "follow" other users
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• Graphical environment• Second Life• Business conferences and meetings
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Virtual worlds
Unified communications
• Context indicators
• Universal dashboards
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Psychologicalcharacteristics
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Managing onlineimpressions
• People form impressions using social
categories
• Miscalculations are common online
• Social media provide photos and ability to
view network
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Group dynamics
• Group norms
• Disinhibition
• Status equalization
• Trust
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Making virtual teams work
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Summary
1. Collaborative technologies
2. Web 2.0 technologies
3. Unified communications
4. Online environments
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• Collaboration for remote workers
• Telepresence robot
• Psychological aspects
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Mozilla case
Sun Microsystems case
• Open Work program
• Benefits
• Barriers
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