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Chapter 6: Laptopsand PortableDevices
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0Chapter 6 1
Chapter 6: Laptopsand PortableDevices
IT Essentials: PC Hardware and Software v4.0
Purpose of this Presentation
List of chapter objectives
Overview of the chapter contents, includingstudent worksheetsstudent activitiessome potential student misconceptions
Reflection/Activities for instructors to complete toprepare to teach
Additional resources
To provide to instructors an overview of Chapter 6:
ITE PC v4.0Chapter 6 2© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
List of chapter objectives
Overview of the chapter contents, includingstudent worksheetsstudent activitiessome potential student misconceptions
Reflection/Activities for instructors to complete toprepare to teach
Additional resources
Chapter 6 Objectives 6.1 Describe laptops and other portable devices
6.2 Identify and describe the components of a laptop
6.3 Compare and contrast desktop and laptopcomponents
6.4 Explain how to configure laptops
6.5 Compare the different mobile phone standards
6.6 Identify common preventive maintenancetechniques used for laptops and portable devices
6.7 Describe how to troubleshoot laptops and portabledevices
ITE PC v4.0Chapter 6 3© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
6.1 Describe laptops and other portable devices
6.2 Identify and describe the components of a laptop
6.3 Compare and contrast desktop and laptopcomponents
6.4 Explain how to configure laptops
6.5 Compare the different mobile phone standards
6.6 Identify common preventive maintenancetechniques used for laptops and portable devices
6.7 Describe how to troubleshoot laptops and portabledevices
Chapter 6 Worksheets 6.1.2 Worksheet: Research Laptops, Smart Phones,
and PDAs
6.2.3 Worksheet: Laptop Docking Stations
6.3.4 Worksheet: Laptop Expansion
6.4.1 Worksheet: ACPI Standards
6.7.2 Worksheet: Research Laptop Problems
ITE PC v4.0Chapter 6 4© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
6.1.2 Worksheet: Research Laptops, Smart Phones,and PDAs
6.2.3 Worksheet: Laptop Docking Stations
6.3.4 Worksheet: Laptop Expansion
6.4.1 Worksheet: ACPI Standards
6.7.2 Worksheet: Research Laptop Problems
Optional Virtual Laptop Activities 6.2.1 Explore the different views of the virtual laptop
6.2.2 Explore the virtual laptop keyboard
6.2.3 Explore the different views of the docking station
6.4.2 Replace components and devices in the virtuallaptop
ITE PC v4.0Chapter 6 5© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
6.2.1 Explore the different views of the virtual laptop
6.2.2 Explore the virtual laptop keyboard
6.2.3 Explore the different views of the docking station
6.4.2 Replace components and devices in the virtuallaptop
Introduction Do you know when the first laptops were developed? Who do you think used the early laptops? One of the original laptops was the GRiD Compass
1101. It was used by astronauts on space missions in theearly 1980s.
It weighed 11 lb (5 kg) and cost US $8,000 - $10,000! This chapter focuses on the differences between laptops
and desktops and describes the features of PDAs andSmartphones.
ITE PC v4.0Chapter 6 6© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Do you know when the first laptops were developed? Who do you think used the early laptops? One of the original laptops was the GRiD Compass
1101. It was used by astronauts on space missions in theearly 1980s.
It weighed 11 lb (5 kg) and cost US $8,000 - $10,000! This chapter focuses on the differences between laptops
and desktops and describes the features of PDAs andSmartphones.
Laptops and Portable Devices Notebooks, laptops, and tablets are types of portable
computers.
For clarity and consistency in this course, all portablecomputers will be called "laptops".
Today, laptops are very popular because advances intechnology have resulted in laptops that cost less, weighless, and have improved capabilities.
PDAs offer features such as games, web surfing, e-mail,instant messaging, and many other features offered byPCs.
Smartphones are cell phones with many built-in PDAcapabilities.
ITE PC v4.0Chapter 6 7© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Notebooks, laptops, and tablets are types of portablecomputers.
For clarity and consistency in this course, all portablecomputers will be called "laptops".
Today, laptops are very popular because advances intechnology have resulted in laptops that cost less, weighless, and have improved capabilities.
PDAs offer features such as games, web surfing, e-mail,instant messaging, and many other features offered byPCs.
Smartphones are cell phones with many built-in PDAcapabilities.
Common Uses of Laptops Taking notes in school or researching
papers Presenting information in business
meetings Accessing data away from home or the
office Playing games while traveling Watching movies while traveling Accessing the Internet in a public place Sending and receiving email in a public
place Can you think of other uses for laptops?
ITE PC v4.0Chapter 6 8© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Taking notes in school or researchingpapers
Presenting information in businessmeetings
Accessing data away from home or theoffice
Playing games while traveling Watching movies while traveling Accessing the Internet in a public place Sending and receiving email in a public
place Can you think of other uses for laptops?
Common Uses of PDAs and Smartphones The PDA is an electronic personal
organizer with tools to help organizeinformation
The Smartphone is a mobile phone withPDA capabilities.
Other uses of PDAs and Smartphones areto take phone calls, voice memos, takingnotes, text messaging, browsing theinternet, reading eBooks, playing games,internet chat, music, contacts, calendarand GPS.
ITE PC v4.0Chapter 6 9© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
The PDA is an electronic personalorganizer with tools to help organizeinformation
The Smartphone is a mobile phone withPDA capabilities.
Other uses of PDAs and Smartphones areto take phone calls, voice memos, takingnotes, text messaging, browsing theinternet, reading eBooks, playing games,internet chat, music, contacts, calendarand GPS.
The Components of a LaptopCommon laptop features:
Small and portable
Integrated display screen in lid
Integrated keyboard
AC power source or rechargeable battery
Hot-swappable drives and peripherals
Some type of docking station or port replicator toconnect to peripherals
ITE PC v4.0Chapter 6 10© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Common laptop features:
Small and portable
Integrated display screen in lid
Integrated keyboard
AC power source or rechargeable battery
Hot-swappable drives and peripherals
Some type of docking station or port replicator toconnect to peripherals
Components Outside of a Laptop Top view of virtual laptop
Bluetoothstatus LED
ITE PC v4.0Chapter 6 11© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Batterystatus LED
StandbyLED
Components Outside of a Laptop Rear view of virtual laptop
ITE PC v4.0Chapter 6 12© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
AC powerconnector
Parallel portBattery bay
Components Outside of a Laptop Left side view of virtual laptop
Ventilation grillRJ-11 modem Network LEDs
ITE PC v4.0Chapter 6 13© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Securitykeyhole
USBport
S-videoport
Headphonejack
Microphonejack
PC cardslot
Ethernetport
Components Outside of a Laptop Front view of virtual laptop
ITE PC v4.0Chapter 6 14© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Infraredport
SpeakersLatch
Ventilation grill
Components Outside of a Laptop Right side view of virtual laptop
ITE PC v4.0Chapter 6 15© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Optical drive
Optical driveindicator
VGAport
Drive bayindicator
Components Outside of a Laptop Underside view of virtual laptop
Batterylatches
Dockingconnector
ITE PC v4.0Chapter 6 16© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Hard driveaccess panel
RAMaccesspanel
Components Inside of a Laptop Open laptop Volume controls Power button
ITE PC v4.0Chapter 6 17© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Keyboard
Touchpad
Pointer controller
Fingerprintreader
Components Inside of a Laptop LEDs inside laptop
Num lockHarddrive Battery
ITE PC v4.0Chapter 6 18© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Wireless Bluetooth Caps lock Poweron
Standby
Components on a Docking Station Top view of docking station
Powerbutton
ITE PC v4.0Chapter 6 19© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Dockingconnector
Ejectbutton
Components on a Docking Station Rear view of docking station
AC powerconnector
PC cardslot
VGAport
DVIport
Headphoneconnector
Line Inconnector
USBport
ITE PC v4.0Chapter 6 20© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Exhaustfan
Ethernetport
RJ-11port
Serialport
Parallelport
External-diskette-driveconnector
Keyboardport
Mouseport
Components on a Docking Station Right side view of docking station
ITE PC v4.0Chapter 6 21© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Key lock
Compare Laptop Components andDesktop Components Desktop components tend to be standardized. They
usually meet universal form factors.
Laptop manufacturers focus on refining laptopcomponents to make them more efficient and compactas a result, laptop components are proprietary.
You may not be able to use components made by onelaptop manufacturer to repair a laptop made by anothermanufacturer.
ITE PC v4.0Chapter 6 22© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Desktop components tend to be standardized. Theyusually meet universal form factors.
Laptop manufacturers focus on refining laptopcomponents to make them more efficient and compactas a result, laptop components are proprietary.
You may not be able to use components made by onelaptop manufacturer to repair a laptop made by anothermanufacturer.
Compare Motherboards
ITE PC v4.0Chapter 6 23© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Compare CPUs
ITE PC v4.0Chapter 6 24© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Compare Power Options
ITE PC v4.0Chapter 6 25© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Laptop Power Options Desktop Power Options
Compare Expansion Capabilities
ITE PC v4.0Chapter 6 26© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Compare Expansion Capabilities
ITE PC v4.0Chapter 6 27© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Configure Laptops To allow applications and processes to run smoothly:
Configure and allocate system resourcesInstall additional components and plug-insChange environmental settings to match software requirements.
A laptop can be customized for specific purposes byadding external components.
Adding external components is usually accomplishedthrough the use of Plug and Play, but occasionallydriver installation and additional configuration may berequired.
Follow safe removal procedures when disconnectinghot-swappable and non-hot-swappable devices.
ITE PC v4.0Chapter 6 28© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
To allow applications and processes to run smoothly:Configure and allocate system resourcesInstall additional components and plug-insChange environmental settings to match software requirements.
A laptop can be customized for specific purposes byadding external components.
Adding external components is usually accomplishedthrough the use of Plug and Play, but occasionallydriver installation and additional configuration may berequired.
Follow safe removal procedures when disconnectinghot-swappable and non-hot-swappable devices.
Configure Laptop Power SettingsACPI Standards
S0 The computer is on and the CPU is running.
S1 The CPU is not running. However, the CPU and RAMare still receiving power.
S2 The CPU is off, but the RAM is refreshed. The systemis in a lower power mode than S1.
ITE PC v4.0Chapter 6 29© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
S2 The CPU is off, but the RAM is refreshed. The systemis in a lower power mode than S1.
S3The CPU is off, and the RAM is set to a slow refreshrate. This mode is often called “Save to RAM”. InWindows XP, this state is known as the Standbymode.
S4The CPU and RAM are off. The contents of RAMhave been saved to a temporary file on the hard disk.This mode is also called “Saved to Disk”. In WindowsXP, this state is known as the Hibernate mode.
S5 The computer is off and nothing has been saved.
Checking the ACPI Settings in the BIOSHere are the steps to check the ACPI settings in the
BIOS:
1. Enter BIOS setup by pressing the appropriate key orkey combination while the computer is booting.Typically this is the Delete key or the F2 key, but thereare several other options.
2. Locate and enter the “Power Management settings”menu item.
3. Use the appropriate keys to enable ACPI mode.
4. Save and Exit BIOS setup.
ITE PC v4.0Chapter 6 30© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Here are the steps to check the ACPI settings in theBIOS:
1. Enter BIOS setup by pressing the appropriate key orkey combination while the computer is booting.Typically this is the Delete key or the F2 key, but thereare several other options.
2. Locate and enter the “Power Management settings”menu item.
3. Use the appropriate keys to enable ACPI mode.
4. Save and Exit BIOS setup.
Power Settings in Windows XPTo configure your power settings, click:
Start > Control Panel > Power Options
ITE PC v4.0Chapter 6 31© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Replacing Laptop Components
ITE PC v4.0Chapter 6 32© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
CAUTION: Always disconnect power and remove the batterybefore installing or removing laptop components that are not hot-swappable.
Mobile Phone Standards
InternetStandard
• Short MessageService (SMS)
• MultimediaMessage Service(MMS)
• Packet Switching
• Used for textmessaging
• Used for sending andreceiving photos andvideos
• Used for accessingthe Internet
Purpose
ITE PC v4.0Chapter 6 33© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
• Short MessageService (SMS)
• MultimediaMessage Service(MMS)
• Packet Switching
• Used for textmessaging
• Used for sending andreceiving photos andvideos
• Used for accessingthe Internet
Proper Cleaning Procedures Follow proper cleaning procedures to clean a laptop.
CAUTION:Do not spray cleaning solution directly onto the LCD display.Use products specifically designed for cleaning LCD displays.Use a soft, lint-free cloth with an approved cleaning solution toavoid damaging laptop surfaces.Apply the cleaning solution to the lint-free cloth, not directly tothe laptop.
Keyboard
Ventilation
LCD display
Touch pad
Floppy drive
Optical disk drive
CD or DVD disc
ITE PC v4.0Chapter 6 34© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Follow proper cleaning procedures to clean a laptop.
CAUTION:Do not spray cleaning solution directly onto the LCD display.Use products specifically designed for cleaning LCD displays.Use a soft, lint-free cloth with an approved cleaning solution toavoid damaging laptop surfaces.Apply the cleaning solution to the lint-free cloth, not directly tothe laptop.
Keyboard
Ventilation
LCD display
Touch pad
Optimal Operating Environments
Pack for transport
Clean properly
Ventilate
Air temperature
Humidity
ITE PC v4.0Chapter 6 35© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Pack for transport
Clean properly
Ventilate
Air temperature
Humidity
Troubleshooting
Determine if a repair iscost-effective.
The cost of the repairshould be compared tothe replacement costminus the salvage value.
ITE PC v4.0Chapter 6 36© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Determine if a repair iscost-effective.
The cost of the repairshould be compared tothe replacement costminus the salvage value.
Step 1 Gather data from the customer
Step 2 Verify the obvious issues
Step 3 Try quick solutions first
Step 4 Gather data from the computer
Step 5 Evaluate the problem and implement the solution
Step 6 Close with the customer
Troubleshooting Process
ITE PC v4.0Chapter 6 37© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Step 1 Gather data from the customer
Step 2 Verify the obvious issues
Step 3 Try quick solutions first
Step 4 Gather data from the computer
Step 5 Evaluate the problem and implement the solution
Step 6 Close with the customer
1. Gather Data from the Customer Customer information
Company name, contact name, address, phone number
Laptop informationManufacturer, model, OS, network environment, connectiontype
Description of problemOpen-ended questionsWhat was happening when you first experienced theproblem?Closed-ended questionsIs the laptop currently using the battery as the powersource?
ITE PC v4.0Chapter 6 38© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Customer informationCompany name, contact name, address, phone number
Laptop informationManufacturer, model, OS, network environment, connectiontype
Description of problemOpen-ended questionsWhat was happening when you first experienced theproblem?Closed-ended questionsIs the laptop currently using the battery as the powersource?
2. Verify the Obvious IssuesExamine the most obvious causes of a problem.
Loose or improper connectionsCheck the Device Manager; remove and reinsert components
Power issuesCheck power LEDs and power source
Wireless network issuesCheck network LEDs, Network Connections and wireless signalstrength
Sound and audio issues
Stylus issues
ITE PC v4.0Chapter 6 39© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Examine the most obvious causes of a problem.
Loose or improper connectionsCheck the Device Manager; remove and reinsert components
Power issuesCheck power LEDs and power source
Wireless network issuesCheck network LEDs, Network Connections and wireless signalstrength
Sound and audio issues
Stylus issues
3. Try Quick Solutions First
A quick solution can save time and money.
Reboot the computer.
Verify BIOS settings.
Remove or unplug unnecessary peripherals.
Use the Last Known Good Configuration option.
ITE PC v4.0Chapter 6 40© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
A quick solution can save time and money.
Reboot the computer.
Verify BIOS settings.
Remove or unplug unnecessary peripherals.
Use the Last Known Good Configuration option.
4. Gather Data from the ComputerData gathered from the laptop can be used to confirmthe problem description given by the customer.
ITE PC v4.0Chapter 6 41© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
5. Evaluate Problem & Implement Solution1. Evaluate the information gathered from the customer
and from the laptop
2. Determine possible solutions
3. Implement the best solution
Previous experience ofsolving problems withcomputers
Other technicians
Internet search engines
News groups
Manufacturer FAQs
Computer manuals
Device manuals
Online forums and chat
Technical websites
ITE PC v4.0Chapter 6 42© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
1. Evaluate the information gathered from the customerand from the laptop
2. Determine possible solutions
3. Implement the best solution
Previous experience ofsolving problems withcomputers
Other technicians
Internet search engines
News groups
Manufacturer FAQs
Computer manuals
Device manuals
Online forums and chat
Technical websites
6. Close with the Customer Discuss with customer the solution implemented.
Have customer verify problem is solved.
Provide all paperwork to customer.
Document steps of solution.
Document components used in repair.
Document time spent to resolve the problem.
ITE PC v4.0Chapter 6 43© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Discuss with customer the solution implemented.
Have customer verify problem is solved.
Provide all paperwork to customer.
Document steps of solution.
Document components used in repair.
Document time spent to resolve the problem.
Common Problems and Solutions
Problem Symptom Possible Solution
LCD laptop screen is notdisplaying anything
Disconnect any externalmonitors and use Fn keysequence to activate the LCD
ITE PC v4.0Chapter 6 44© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Disconnect any externalmonitors and use Fn keysequence to activate the LCD
Image on the LCD screen istoo dim
Swap laptop to AC power andadjust brightness controls forthe LCD
Image on the LCD screencontains a black border
Adjust display resolutionsetting
Chapter 6 SummaryLaptops and Portable Devices
Description of portable devices
Laptop components
Configuration procedures
Preventive maintenance techniques
ITE PC v4.0Chapter 6 45© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Laptops and Portable Devices
Description of portable devices
Laptop components
Configuration procedures
Preventive maintenance techniques
Instructor TrainingActivities
ITE PC v4.0Chapter 6 46© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Instructor TrainingActivities
Activities for Instructor Training1. Take the Quiz provided in Chapter 6 course content.
2. Conduct Internet research to pre-screen onlineresources for students to use in completing thestudent worksheet, 6.7.2 Research Laptop Problems.
3. Complete the virtual laptop instructor activities andparticipate in discussion or journal your answers todiscussion questions.
ITE PC v4.0Chapter 6 47© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
1. Take the Quiz provided in Chapter 6 course content.
2. Conduct Internet research to pre-screen onlineresources for students to use in completing thestudent worksheet, 6.7.2 Research Laptop Problems.
3. Complete the virtual laptop instructor activities andparticipate in discussion or journal your answers todiscussion questions.
Virtual Laptop Virtual laptop is a stand-alone tool designed to:
supplement classroom learningprovide a virtual “hands-on” experience where real equipment islimited
ITE PC v4.0Chapter 6 48© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Objectives for Virtual Laptop Activity
Describe the three modes of the virtual laptop.
Remove and install laptop components in the virtuallaptop.
Participate in discussion of various teaching strategiesto use with the virtual laptop.
ITE PC v4.0Chapter 6 49© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Describe the three modes of the virtual laptop.
Remove and install laptop components in the virtuallaptop.
Participate in discussion of various teaching strategiesto use with the virtual laptop.
Virtual Laptop Activity Launch virtual laptop
Complete all four layers of the Learn Mode
Work through the Test Mode
While using the virtual laptop, begin thinking of ways touse this in teaching (both students and instructors).
Participate in discussion or journal your answers todiscussion questions.
ITE PC v4.0Chapter 6 50© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Launch virtual laptop
Complete all four layers of the Learn Mode
Work through the Test Mode
While using the virtual laptop, begin thinking of ways touse this in teaching (both students and instructors).
Participate in discussion or journal your answers todiscussion questions.
Discuss Virtual Laptop Do you have any questions now that you have used
virtual laptop?
How do you think your students will react to this tool?
What ways do you think you will use virtual laptop inITE PC v4.0?
Other comments or thoughts about virtual laptop?
ITE PC v4.0Chapter 6 51© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Do you have any questions now that you have usedvirtual laptop?
How do you think your students will react to this tool?
What ways do you think you will use virtual laptop inITE PC v4.0?
Other comments or thoughts about virtual laptop?
Instructor Training Discussion Share with the other instructors the online resources you found
that students might use in completing the research activityworksheet, 6.7.2 Research Laptop Problems
Discuss the troubleshooting process.What are some benefits of open-ended and closed-ended questions?What are other open-ended and closed-ended questions that might beused to gather data from the customer?What are other obvious issues that could be added to the list to check?What are other quick solutions for troubleshooting a laptop or aportable device?Are there specific online resources that you would recommend to usein researching possible solutions to laptop problems?What methods will you use in the classroom to illustrate and reinforcethe effective communication that should be part of the step of closingwith the customer?
ITE PC v4.0Chapter 6 52© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Share with the other instructors the online resources you foundthat students might use in completing the research activityworksheet, 6.7.2 Research Laptop Problems
Discuss the troubleshooting process.What are some benefits of open-ended and closed-ended questions?What are other open-ended and closed-ended questions that might beused to gather data from the customer?What are other obvious issues that could be added to the list to check?What are other quick solutions for troubleshooting a laptop or aportable device?Are there specific online resources that you would recommend to usein researching possible solutions to laptop problems?What methods will you use in the classroom to illustrate and reinforcethe effective communication that should be part of the step of closingwith the customer?
Additional Resources Whatis?com: IT Encyclopedia and Learning Center
http://whatis.com
TechTarget: The Most Targeted IT Media http://techtarget.com
ZDNet: Tech News, Blogs and White Papers for IT Professionalshttp://www.zdnet.com
HowStuffWorks: It's Good to Knowhttp://computer.howstuffworks.com
CNET.com http://www.cnet.com
PC World http://www.pcworld.com
ComputerWorld http://www.computerworld.com
WIRED NEWS http://www.wired.com
eWEEK.com http://www.eweek.comITE PC v4.0Chapter 6 53© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Whatis?com: IT Encyclopedia and Learning Centerhttp://whatis.com
TechTarget: The Most Targeted IT Media http://techtarget.com
ZDNet: Tech News, Blogs and White Papers for IT Professionalshttp://www.zdnet.com
HowStuffWorks: It's Good to Knowhttp://computer.howstuffworks.com
CNET.com http://www.cnet.com
PC World http://www.pcworld.com
ComputerWorld http://www.computerworld.com
WIRED NEWS http://www.wired.com
eWEEK.com http://www.eweek.com
Q and A
ITE PC v4.0Chapter 6 54© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
ITE PC v4.0Chapter 6 55© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public