Upload
taran
View
36
Download
0
Tags:
Embed Size (px)
DESCRIPTION
Chapter 5. Ethics, Politics, and Diversity. “I hope I shall possess firmness and virtue enough to maintain what I consider the most enviable of all titles, the character of an honest man.” George Washington. Define ethics and its impact both personally and professionally - PowerPoint PPT Presentation
Citation preview
Chapter 5
Ethics, Politics, and Diversity
“I hope I shall possess firmness and virtue enough to maintain
what I consider the most enviable of all titles, the character of an
honest man.”
George Washington
Define ethics and its impact both personally and professionally
Identify the importance of maintaining confidentiality
Define and identify the appropriate use of power and power bases
Understand the topics of politics and reciprocity and their appropriate use in the workplace
Understand the importance of ethical decision making
OBJECTIVES
Define workplace diversity and realize its impact on performance
State the basic employee rights and legal protection available for workplace diversity issues
Recognize the negative impact stereotypes and prejudice have in the workplace and on performance
Identify cultural differences and the positive and negative impact these differences have on business
OBJECTIVES (cont.)
ETHICS DEFINED
Ethics: a moral standard of right and wrong Just as your personality is shaped by
outside influences, so is your ethical make-up
Ethical behavior is a reflection of influences
Ethical behavior starts with the individual
TALK IT OUT
Discuss recent corporate ethics-related scandals
ETHICS DEFINED
Morals-a personal standard of right and wrong
Values-important beliefs of an individual that guides his or her behavior
Character-the unique qualities of an individual
INFLUENCES ON ETHICS AT WORK
Ethical issues arise daily at work Confidential: workplace matters that
should be kept private Implied confidentiality: an
obligation to not share information with individuals with whom the business is of no concern
If you are uncertain about sharing information, check with your boss
INFLUENCES on ETHICS at WORKEthical Behavior
Ethical behavior includes dependability and conduct during company time
It is inappropriate to consistently spend your time on non-company activities such as: Using the Internet for personal business Taking or making personal calls or texts Exceeding allotted breaks and lunch
periods Playing computer games Using company supplies for non-
business purposes
TALK IT OUT
When is it appropriate to make personal calls at work?
TALK IT OUT
What activities done during class could be considered unethical?
POWER AND ETHICSPower
Power: the ability to influence another’s behavior
Everyone at work has some form of power
Seven bases of power: Legitimate Coercive Reward Connection Charismatic Information Expert
POWER AND ETHICSBases of Power
Legitimate power: power given to you from the company Authority that comes with your position
Coercive power: power given to you from the company Authority that comes with your position Uses threats or punishment
POWER AND ETHICSBases of Power (cont.)
Reward power: the ability to influence someone with something of value Rewards with promotions, pay
increases, and other incentives Connection power: using someone
else’s legitimate power Example: an assistant using the
boss’s power to make arrangements for meetings
POWER AND ETHICSBases of Power (cont.)
Charismatic power: personal power that makes people attracted to you Shows sincere interest in others
Information power: the ability to obtain and share information Value to others with whom you
interact
POWER AND ETHICSBases of Power (cont.)
Expert power: power earned by knowledge, experience, or expertise May be lower on the chain of
command, but still wields power
INCREASING YOUR POWER BASES Reward power should be used daily Networking: meeting and developing
relationships outside your immediate work area
Increase your charismatic power by focusing attention on others
Increase your expert power by practicing continuous learning
POLITICS AND RECIPROCITY
Politics: obtaining and using power, begins when one obtains and utilizes power
Reciprocity: when debts and obligations are created for doing something Do not let the term “you owe me”
influence your ability to behave ethically
CORPORATE VALUES/CULTURE
Each company has a corporate culture—the way a company’s employees behave This is based upon the behavior of its
leaders This behavior reflects an organization’s
ethical behavior
CORPORATE VALUES/CULTURE
Ethics statement: a corporate policy which addresses the issue of ethical behavior
Conflict of interest: occurs when you are in a position to influence a decision from which you could benefit directly or indirectly
MAKING ETHICAL CHOICES
There are three levels of ethical decisions:
The first is the lawThe second is fairness
The third is your conscience
MAKING ETHICAL CHOICESLevels of Ethical Decision Making
1. The Law Ask yourself if the action is legal
If it is illegal, it is unethical
MAKING ETHICAL CHOICESLevels of Ethical Decision Making (cont.)
2. FairnessYour actions should be fair to all parties involved If someone is going to be harmed, the
decision is probably not ethical Even when being fair, not everyone will
be happy with the results
MAKING ETHICAL CHOICESLevels of Ethical Decision Making (cont.)
3. One’s Conscience When one knowingly behaves inappropriately, he or she will ultimately feel badly about this poor behavior Sometimes a behavior may be legal and fair, but it still may make us feel badly; if so, it is probably unethical
WHEN OTHERS ARE NOT ETHICAL
If someone is breaking the law, you have an obligation to inform your employer immediately
WHEN OTHERS ARE NOT ETHICALAccusing Others of Wrongdoing
Document facts and evidence You have three choices:
Alert outside officials if the offense is illegal and extreme
If the offense is not illegal and extreme and is accepted by management, accept management’s decision
If the offense is not illegal and extreme and is accepted by management, yet you are bothered, decide whether you want to continue working for the company
WHEN OTHERS ARE NOT ETHICAL Company Theft
Company theft is not always big items; more often it is small items, such as: Office supplies
If not used for company purposes Time
Surfing the Internet, making personal calls, and taking extra-long breaks
DIVERSITY BASICS
On the outside, we may be different, but on the inside, we are all human beings
Diversity comes in many forms and goes far beyond race
DIVERSITY BASICS Three primary messages regarding workplace
diversity: No matter what our differences, treat
everyone with respect and professionalism Diversity should be used as an asset that
utilizes our differences as a way to create, innovate, and compete
Workplace diversity should only be an issue when the diversity negatively affects performance
DIVERSITY BASICS
Workplace Diversity: differences among co-workers
We differ in age, gender, economic status, physical makeup, intelligence, religion, and sexual orientation, among other things
DIVERSITY BASICS Race: people with certain physical traits Culture: the different behavior patterns of
people Understanding race and culture will
assist you in recognizing how these differences influence values and behavior
Ethnocentric-when an individual believes his or her culture is superior to other cultures
STEREOTYPES AND PREJUDICE
Perception: one’s understanding or interpretation of reality Individuals use past experiences to form
perceptions about people and situations
STEREOTYPES AND PREJUDICE
Stereotyping: making a generalized image of a particular group or situation We generally apply
stereotypes to similar situations and groups
Avoid applying stereotypes in a negative manner
STEREOTYPES AND PREJUDICE
Prejudice: a favorable or unfavorable judgment or opinion toward an individual or group based on one’s perception (or understanding) of a group, individual, or situation Typically, at work, prejudice is a negative
attitude or opinion that results in discrimination
STEREOTYPES AND PREJUDICEWorkplace Discrimination Workplace Discrimination: acting
against someone based on race, age, gender, religion, disability, or any of the other areas we have discussed in this chapter
Labeling: when we describe an individual or group of individuals We attach positive or negative labels to
groups or individuals and frequently have the groups or individuals live up or down to these standards
STEREOTYPES AND PREJUDICEThe Company’s Actions
Diversity statements: statements that remind employees that diversity in the workplace is an asset and not a form of prejudice or stereotyping
Diversity training: designed to teach employees how to eliminate workplace discrimination and harassment
STEREOTYPES AND PREJUDICEThe Company’s Actions (cont.)
Elimination of glass ceilings and glass walls Glass ceilings: workplace barriers that
prevent women and minorities from advancing up the corporate ladder through promotions
Glass walls: workplace barriers that prevent women and minorities from certain situations
CULTURAL DIFFERENCES
Cultural differences include, among other things, religious influences, the treatment of individuals based on age and gender, special differences, and family influences
Be respectful of everyone’s individual religious beliefs
Although we may not agree with other cultures, we have to respect cultural differences
Learning about other cultures can provide insights into new markets and stimulate creativity