CHAPTER 3

INDIVIDUALS, JOBS, AND EFFECTIVE HR MANAGEMENT

Human Resource Management, 9E

Mathis and Jackson © 2000South-Western College Publishing

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Chapter 3 INDIVIDUALS, JOBS, AND EFFECTIVE HR MANAGEMENT

ObjectivesObjectives

Identify three areas where HR departments should set performance goals

Describe your current job using the job characteristics model Discuss advantages / disadvantages of work teams Compare ways of dealing with turnover and absenteeism Enumerate ways to collect data for evaluating HR

performance Summarize the process of evaluating HR performance

Human Resource Management, 9E

Mathis and Jackson © 2000South-Western College Publishing

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Chapter 3 INDIVIDUALS, JOBS, AND EFFECTIVE HR MANAGEMENT

Individual Employee Performance

Productivity Global competitiveness Organizations and productivity Individual productivity Increasing productivity

Quality Production ISO 9000 Total Quality Management (TQM)

Service Individual / organizational relationships The psychological contract

Traditional Loyalty

Human Resource Management, 9E

Mathis and Jackson © 2000South-Western College Publishing

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Chapter 3 INDIVIDUALS, JOBS, AND EFFECTIVE HR MANAGEMENT

Individual Motivation

Content theories of motivation Maslow’s hierarchy of needs Herzberg’s motivation / hygiene theory

Process theories of motivation Porter and Lawler model

Human Resource Management, 9E

Mathis and Jackson © 2000South-Western College Publishing

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Chapter 3 INDIVIDUALS, JOBS, AND EFFECTIVE HR MANAGEMENT

Job Design Nature of job design

Job enlargement / enrichment Job rotation

Job characteristics Skill variety Task identity Task significance Autonomy Feedback

Consequences of job design “Re-engineering” jobs Using teams

Quality circles Production cells Self-directed teams Advantages / disadvantages

Human Resource Management, 9E

Mathis and Jackson © 2000South-Western College Publishing

3-6

Chapter 3 INDIVIDUALS, JOBS, AND EFFECTIVE HR MANAGEMENT

Human Resource Management, 9E

Mathis and Jackson © 2000South-Western College Publishing

3-7

Chapter 3 INDIVIDUALS, JOBS, AND EFFECTIVE HR MANAGEMENT

Job Satisfaction and Organizational Commitment

Absenteeism Types Measuring Controlling

Turnover Types Measuring Controlling

Human Resource Management, 9E

Mathis and Jackson © 2000South-Western College Publishing

3-8

Chapter 3 INDIVIDUALS, JOBS, AND EFFECTIVE HR MANAGEMENT

Human Resource Management, 9E

Mathis and Jackson © 2000South-Western College Publishing

3-9

Chapter 3 INDIVIDUALS, JOBS, AND EFFECTIVE HR MANAGEMENT

Assessing HR Effectiveness

HR evaluation model

Assessing HR effectiveness using records

HR audit

Using HR research for assessment Experiments and pilot projects Employee attitudes surveys Exit interviews

Human Resource Management, 9E

Mathis and Jackson © 2000South-Western College Publishing

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Chapter 3 INDIVIDUALS, JOBS, AND EFFECTIVE HR MANAGEMENT

HR Performance and Benchmarking

Professional organizations as information sources

Benchmark analysis

Return on Investment (ROI)

Economic Value Added (EVA)

Utility or cost / benefit analyses