Chapter 14: Advanced Printers and Scannersinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Computer Ports Ports Characteristics Serial Serial data transfer

Chapter 14:Advanced Printersand Scanners

© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0Chapter 14 1

Chapter 14:Advanced Printersand Scanners

IT Essentials: PC Hardware and Software v4.0

Purpose of this Presentation

List of chapter objectives

Overview of the chapter contents, includingstudent worksheetsstudent labs

Reflection/Activities for instructors to complete toprepare to teach

Additional resources

To provide to instructors an overview of Chapter 14:

ITE PC v4.0Chapter 14 2© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

List of chapter objectives

Overview of the chapter contents, includingstudent worksheetsstudent labs

Reflection/Activities for instructors to complete toprepare to teach

Additional resources

Chapter 14 Objectives 14.1 Describe potential safety hazards and safety

procedures associated with printers and scanners

14.2 Install and configure a local printer and scanner

14.3 Describe how to share a printer and a scanner ona network

14.4 Upgrade and configure printers and scanners

14.5 Describe printer and scanner preventivemaintenance techniques

14.6 Troubleshoot printers and scanners


14.1 Describe potential safety hazards and safetyprocedures associated with printers and scanners

14.2 Install and configure a local printer and scanner

14.3 Describe how to share a printer and a scanner ona network

14.4 Upgrade and configure printers and scanners

14.5 Describe printer and scanner preventivemaintenance techniques

14.6 Troubleshoot printers and scanners

Chapter 14 Worksheets and Labs 14.2.4 Lab: Install an All-in-one Printer/Scanner

14.3.2 Lab: Share the All-in-one Printer/Scanner

14.4.2 Lab: Comparing Scanned Images

14.5.1 Worksheet: Search for Certified PrinterTechnician Jobs

14.6.3 Lab: Fix a Printer

14.6.3 Remote Technician: Fix a Printer Problem


14.2.4 Lab: Install an All-in-one Printer/Scanner

14.3.2 Lab: Share the All-in-one Printer/Scanner

14.4.2 Lab: Comparing Scanned Images

14.5.1 Worksheet: Search for Certified PrinterTechnician Jobs

14.6.3 Lab: Fix a Printer

14.6.3 Remote Technician: Fix a Printer Problem

Introduction This chapter explores the functionality of printers and

scanners.

The chapter discusses safety hazards, configurationprocedures,preventive maintenance, andprinter and scanner sharing.

Learn how to maintain, install,and repair these devices inboth local and networkconfigurations.


This chapter explores the functionality of printers andscanners.

The chapter discusses safety hazards, configurationprocedures,preventive maintenance, andprinter and scanner sharing.

Learn how to maintain, install,and repair these devices inboth local and networkconfigurations.

Hazards of Printers and ScannersAlways follow safety procedures when working on any

computer, printer or scanner. These rules will keep youand the equipment safe.

Always lift equipment by using the strength in your legs andknees, not your back.

Wear appropriate work clothes and shoes.

Do not wear loose jewelry or baggy clothes when servicingcomputer equipment.

Turn off equipment and allow it to cool before beginning anyrepairs on internal components.

Only qualified technicians should perform advanced repairson laser printers due to high voltage potential.


Always follow safety procedures when working on anycomputer, printer or scanner. These rules will keep youand the equipment safe.

Always lift equipment by using the strength in your legs andknees, not your back.

Wear appropriate work clothes and shoes.

Do not wear loose jewelry or baggy clothes when servicingcomputer equipment.

Turn off equipment and allow it to cool before beginning anyrepairs on internal components.

Only qualified technicians should perform advanced repairson laser printers due to high voltage potential.

Printer and Scanner Installation Connect it (USB, LPT, 1394, Print Server)

Use Windows XP’s PnP driver

Add software from manufacturer

Check for driver updates on the Internet

Change default settings

Run a test print

Scan a picture

Print the scanned picture


Connect it (USB, LPT, 1394, Print Server)

Use Windows XP’s PnP driver

Add software from manufacturer

Check for driver updates on the Internet

Change default settings

Run a test print

Scan a picture

Print the scanned picture

Computer PortsPorts Characteristics

Serial Serial data transfer is the movement of single bits of information in a singlecycle. A serial connection can be used for dot matrix printers.

Parallel Parallel data transfer is faster than serial data transfer. Parallel data transfer isthe movement of multiple bits of information in a single cycle.

SCSI There are several common types of SCSI connections. SCSI ports can be DB50, Mini DB 50, and DB 68. All of these ports may be male or female.


SCSI There are several common types of SCSI connections. SCSI ports can be DB50, Mini DB 50, and DB 68. All of these ports may be male or female.

USBThe speed and simple setup has made USB very practical. When a USBdevice is added to a computer system supporting PnP, the device isautomatically detected, and the computer starts the driver installation process.

FireWireFirewire is a high-speed communication bus that interconnects digital devicessuch as printers, scanners, cameras, and hard drives. FireWire provides asingle plug-and-socket connection on which up to 63 devices can be attachedwith data transfer speeds up to 400 Mbps.

Ethernet Connecting a printer to a network requires cabling that is compatible with boththe existing network and the network port installed in the printer.

Drivers and SoftwareThe process of installing and updating a printer driver:

1. Determine the version of the installed printer driverand select a newer version to increase functionality.

2. Search the Internet to locate the latest driver version.

3. Download the driver and follow the instructions.

4. Install the driver.

5. Test the driver.To test the driver choose Start > Settings > Printers and

Faxes. Right-click the printer and choose Properties. Thenchoose Print Test Page. If the printer does not work, restartthe computer and then try again.


The process of installing and updating a printer driver:

1. Determine the version of the installed printer driverand select a newer version to increase functionality.

2. Search the Internet to locate the latest driver version.

3. Download the driver and follow the instructions.

4. Install the driver.

5. Test the driver.To test the driver choose Start > Settings > Printers and

Faxes. Right-click the printer and choose Properties. Thenchoose Print Test Page. If the printer does not work, restartthe computer and then try again.

Options and Default SettingsThe media control options set the way a printer manages

media:

Input paper tray selection

Output path selection

Media size and orientation

Paper weight selection

The printer output options manage how the ink or tonergoes on the media:

Color management

Use the Print Test Page option from Windows

Print speedITE PC v4.0Chapter 14 10© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

The media control options set the way a printer managesmedia:

Input paper tray selection

Output path selection

Media size and orientation

Paper weight selection

The printer output options manage how the ink or tonergoes on the media:

Color management

Use the Print Test Page option from Windows

Print speed

Global and Per-Document MethodsGlobal method sets options to affect all documents.

To change the configuration of a global printer, select Start> Control Panel > Printers and Faxes and right-click theindividual printer.

Per-Document method sets options to affect a singledocument.

To change the printer settings, keep the document openand select File > Page Setup.

Alter the colors, print quality, paper direction, and marginsize for the document that you are printing without changingthe default settings.


Global method sets options to affect all documents.

To change the configuration of a global printer, select Start> Control Panel > Printers and Faxes and right-click theindividual printer.

Per-Document method sets options to affect a singledocument.

To change the printer settings, keep the document openand select File > Page Setup.

Alter the colors, print quality, paper direction, and marginsize for the document that you are printing without changingthe default settings.

Verify FunctionalityInstallation is complete only after successfully testing all

device functions.

Print double-sided documents

Use different types of paper trays

Change the settings of a color printer so that it prints inblack and white or grayscale to print draft copies ofdocuments

Change scanner's scan resolution

Edit scanned images of saved documents

Use an optical character recognition (OCR) application


Installation is complete only after successfully testing alldevice functions.

Print double-sided documents

Use different types of paper trays

Change the settings of a color printer so that it prints inblack and white or grayscale to print draft copies ofdocuments

Change scanner's scan resolution

Edit scanned images of saved documents

Use an optical character recognition (OCR) application

Shared PrinterThe computer that is connected to the printer can serve as the

print server.

Confirm printer sharing software is installed on the computer

The computer must know whichprinter to share

Go to the Printers folder

Right-click the printer to share

Select Properties

Click the Sharing tab

Select Share this printer option

Assign the printer a nameITE PC v4.0Chapter 14 13© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

The computer that is connected to the printer can serve as theprint server.

Confirm printer sharing software is installed on the computer

The computer must know whichprinter to share

Go to the Printers folder

Right-click the printer to share

Select Properties

Click the Sharing tab

Select Share this printer option

Assign the printer a name

Types of Print ServersA print server has three functions.

1. Provide client access

2. Administrate print jobsStoring jobs in a queue until the print device is ready, and then

feeding or spooling the print information to the printer

3. Provide feedback to the usersNotification that a print job is finished, or an error message

There are three kinds of print servers:

Network print server devices

Dedicated PC print servers

Computer-shared printersITE PC v4.0Chapter 14 14© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

A print server has three functions.

1. Provide client access

2. Administrate print jobsStoring jobs in a queue until the print device is ready, and then

feeding or spooling the print information to the printer

3. Provide feedback to the usersNotification that a print job is finished, or an error message

There are three kinds of print servers:

Network print server devices

Dedicated PC print servers

Computer-shared printers

Configure Computer to Share a PrinterConfigure the computer attached to the printer to share the printer

with other network users.

1. Go to Start > Control Panel > Printers and Other Hardware >Printers and Faxes.

2. Select the printer you wish to share. The Printer Tasks box willappear on the left.

3. Select Share this printer. The Printer Properties dialog box forthat printer will display.

4. Select the Sharing tab. Select Share this printer and enter thedesired share name. This is the name that the printer will appearas to other users.

5. Verify that sharing has been successful. Return to the Printersand Faxes folder and note the printer icon now has a handunder it indicating the printer is now shared.


Configure the computer attached to the printer to share the printerwith other network users.

1. Go to Start > Control Panel > Printers and Other Hardware >Printers and Faxes.

2. Select the printer you wish to share. The Printer Tasks box willappear on the left.

3. Select Share this printer. The Printer Properties dialog box forthat printer will display.

4. Select the Sharing tab. Select Share this printer and enter thedesired share name. This is the name that the printer will appearas to other users.

5. Verify that sharing has been successful. Return to the Printersand Faxes folder and note the printer icon now has a handunder it indicating the printer is now shared.

Connecting Others to Shared PrinterOther users on the network can now connect to the shared

printer:

1. Go to Start > Control Panel > Printers and other Hardware> Add a Printer.

2. The Add Printer wizard will appear. Click Next.

3. Select A network printer, or a printer attached to anothercomputer. Click Next.

4. Type in the name of the printer, or browse for it on thenetwork using the Next button.

5. After selecting the printer, a virtual printer port is created anddisplayed in the Add a Printer window. The required printdrivers will be downloaded from the print server and installedon the computer. The wizard will then finish the installation.


Other users on the network can now connect to the sharedprinter:

1. Go to Start > Control Panel > Printers and other Hardware> Add a Printer.

2. The Add Printer wizard will appear. Click Next.

3. Select A network printer, or a printer attached to anothercomputer. Click Next.

4. Type in the name of the printer, or browse for it on thenetwork using the Next button.

5. After selecting the printer, a virtual printer port is created anddisplayed in the Add a Printer window. The required printdrivers will be downloaded from the print server and installedon the computer. The wizard will then finish the installation.

Upgrade Printers and Scanners Some printers can be expanded to

print faster and to accommodatemore print jobs by adding hardware.

The hardware may include additionalpaper trays, sheet feeders, networkcards, and expansion memory.


Some printers can be expanded toprint faster and to accommodatemore print jobs by adding hardware.

The hardware may include additionalpaper trays, sheet feeders, networkcards, and expansion memory.

Scanners can also be configured todo more to meet customer needs.

Examples for scanner optimization includecolor correction and resizing.

Printer Upgrades Improves printing speed

Enhances ability to perform complex print jobs

Improves printer efficiencyJob buffering, page creation, photo printing, and graphics

Printer upgrades include:Adding printer memory for improved efficiencyDuplex printing to enable dual-sided printingExtra trays to hold more paperSpecialized tray types for different mediaNetwork cards to access a wired or wireless networkFirmware upgrades to add functionality or to fix bugs


Improves printing speed

Enhances ability to perform complex print jobs

Improves printer efficiencyJob buffering, page creation, photo printing, and graphics

Printer upgrades include:Adding printer memory for improved efficiencyDuplex printing to enable dual-sided printingExtra trays to hold more paperSpecialized tray types for different mediaNetwork cards to access a wired or wireless networkFirmware upgrades to add functionality or to fix bugs

Scanner Optimization Resizing

Sharpening

Brightening or darkening

Color correction

Resolution changes

Output file format

Color inversion

Resizing

Sharpening


Color correction

Resolution changes

Output file format

Color inversion

Resizing

Sharpening


Color correction

Resolution changes

Output file format

Color inversion


Resizing

Sharpening


Color correction

Resolution changes

Output file format

Color inversion

Resizing

Sharpening


Color correction

Resolution changes

Output file format

Color inversion

Resizing

Sharpening


Color correction

Resolution changes

Output file format

Color inversion

Preventive Maintenance TechniquesDecrease downtime and increase

the service life of the components

Schedule maintenance accordingto vendor guidelines

Maintain a suitable environmentfor printers and scanners

Follow appropriate cleaningmethods

Check the capacity of inkcartridges and toners


Decrease downtime and increasethe service life of the components

Schedule maintenance accordingto vendor guidelines

Maintain a suitable environmentfor printers and scanners

Follow appropriate cleaningmethods

Check the capacity of inkcartridges and toners

Maintenance ScheduleA laser printer maintenance

kit may contain:

Fuser assembly

Transfer rollers

Separation pads

Pickup rollers

When installing new parts or replacing toners and cartridges,visually inspect all internal components:

Remove bits of paper and dust

Clean spilled ink

Look for any worn gears, cracked plastic, or broken partsITE PC v4.0Chapter 14 21© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

A laser printer maintenancekit may contain:

Fuser assembly

Transfer rollers

Separation pads

Pickup rollers

When installing new parts or replacing toners and cartridges,visually inspect all internal components:

Remove bits of paper and dust

Clean spilled ink

Look for any worn gears, cracked plastic, or broken parts

Operating Environment GuidelinesPrinters and scanners are affected by temperature,

humidity, and electrical interference.

Keep paper dry

Keep printer in a cool, dust-free environment

Store toner in a clean, dry environment

Clean glass on scanners

Keep printers ventilated


Printers and scanners are affected by temperature,humidity, and electrical interference.

Keep paper dry

Keep printer in a cool, dust-free environment

Store toner in a clean, dry environment

Clean glass on scanners

Keep printers ventilated

Printer Maintenance CAUTION: Remember to unplug scanners and printers

before cleaning to prevent danger from high voltage.

Using a damp cloth wipe clean the exterior.

Use the utility supplied with the printer to clean the printheads. Afterward, test them to confirm they are clean.

On inkjet printers, clean the paper-handling machinerywith a damp cloth.

CAUTION: Do not touch the drumof a laser printer while cleaning.

Use a specially designed vacuumcleaner to clean a laser printer.


CAUTION: Remember to unplug scanners and printersbefore cleaning to prevent danger from high voltage.


Use the utility supplied with the printer to clean the printheads. Afterward, test them to confirm they are clean.

On inkjet printers, clean the paper-handling machinerywith a damp cloth.

CAUTION: Do not touch the drumof a laser printer while cleaning.

Use a specially designed vacuumcleaner to clean a laser printer.

Scanner Maintenance CAUTION: Remember to unplug scanners and printers

before cleaning to prevent danger from high voltage.


On flatbed scanners, keep the lid closed when the scanneris not in use to prevent dust build-up and accidental fingertipsmudges.

Consult the user guide for the manufacturer's cleaningrecommendations of the glass.

Usually, use a glass cleaner and a soft cloth to protect theglass from scratching.

Check the manual for instructions on how to open the unit orremove the glass from the scanner.


CAUTION: Remember to unplug scanners and printersbefore cleaning to prevent danger from high voltage.


On flatbed scanners, keep the lid closed when the scanneris not in use to prevent dust build-up and accidental fingertipsmudges.

Consult the user guide for the manufacturer's cleaningrecommendations of the glass.

Usually, use a glass cleaner and a soft cloth to protect theglass from scratching.

Check the manual for instructions on how to open the unit orremove the glass from the scanner.

Ink Cartridges and Toners When an inkjet printer

needs ink, it producesblank pages.

When a laser printerneeds ink, it begins toprint very poor-qualityprintouts.

Some printers have LCDmessage screens or LED lights that warn users when inksupplies are low.

You can set the printer software to reduce the amount ofink or toner that the printer uses.


When an inkjet printerneeds ink, it producesblank pages.

When a laser printerneeds ink, it begins toprint very poor-qualityprintouts.

Some printers have LCDmessage screens or LED lights that warn users when inksupplies are low.

You can set the printer software to reduce the amount ofink or toner that the printer uses.

Step 1 Gather data from the customer

Step 2 Verify the obvious issues

Step 3 Try quick solutions first

Step 4 Gather data from the computer

Step 5 Evaluate the problem and implement the solution

Step 6 Close with the customer

Troubleshooting Process


Step 1 Gather data from the customer

Step 2 Verify the obvious issues

Step 3 Try quick solutions first

Step 4 Gather data from the computer

Step 5 Evaluate the problem and implement the solution

Step 6 Close with the customer

1. Gather Data from the Customer Customer information

Company name, contact name, address, phone number

Laptop informationManufacturer, model, OS, network environment, connectiontype

Description of problemOpen-ended questionsWhat error messages have you received?Closed-ended questionsDoes the problem appear on every page?


Customer informationCompany name, contact name, address, phone number

Laptop informationManufacturer, model, OS, network environment, connectiontype

Description of problemOpen-ended questionsWhat error messages have you received?Closed-ended questionsDoes the problem appear on every page?

2. Verify the Obvious Solutions Check that the data cable is the correct cable and installed

correctly. Make sure the printer is not plugged into a UPS. Check that the glass surfaces are not dirty on the printer or

scanner. Make sure that the toner cartridge is full. Check the age of the toner cartridge. Make sure that the ink cartridge is full. Make sure that the wiper bar and the inside of the printer are

clean. Check that the scanner arm is not taped or blocked in place.


Check that the data cable is the correct cable and installedcorrectly.

Make sure the printer is not plugged into a UPS. Check that the glass surfaces are not dirty on the printer or

scanner. Make sure that the toner cartridge is full. Check the age of the toner cartridge. Make sure that the ink cartridge is full. Make sure that the wiper bar and the inside of the printer are

clean. Check that the scanner arm is not taped or blocked in place.

3. Try Quick Solutions First Restart the equipment.

Cycle the power.

Clear jobs in the printer queue.

Restart the print spooler service.

Remove and reinsert data cables.

Shake the toner cartridge.

Reinstall printer software.

Re-insert paper.

Remove tape from inkjet cartridge nozzles.ITE PC v4.0Chapter 14 29© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Restart the equipment.

Cycle the power.

Clear jobs in the printer queue.

Restart the print spooler service.

Remove and reinsert data cables.

Shake the toner cartridge.

Reinstall printer software.

Re-insert paper.

Remove tape from inkjet cartridge nozzles.

4. Gather Data from the ComputerWays to gather information about a printer or

scanner problem: Printer settings

Network settings

Device manager

Errors in queue

User permissions

Application print settings


Ways to gather information about a printer orscanner problem:

Printer settings

Network settings

Device manager

Errors in queue

User permissions

Application print settings

5. Evaluate Problem & Implement Solution Problem solving experience

Other technicians

Internet search

News groups

Manufacturer FAQs

Computer manuals

Device manuals

Online forums

Technical websitesITE PC v4.0Chapter 14 31© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Problem solving experience

Other technicians

Internet search

News groups

Manufacturer FAQs

Computer manuals

Device manuals

Online forums

Technical websites

6. Close with the Customer Discuss with customer the solution implemented.

Have customer verify problem is solved.

Provide all paperwork to customer.

Document steps of solution in the work order and in thetechnician’s journal.

Document components used in repair.

Document time spent to resolve the problem.


Discuss with customer the solution implemented.

Have customer verify problem is solved.

Provide all paperwork to customer.

Document steps of solution in the work order and in thetechnician’s journal.

Document components used in repair.

Document time spent to resolve the problem.

Common Problems and SolutionsProblem Symptom Possible Solution

The printouts from a laser printer arefaint and difficult to read. The tonercartridge is fresh, and nearly full.

Restore print quality to normalsetting.

An inkjet printer is found to be filledwith liquid ink.

Disconnect the power, clean theprinter, and replace the cartridge.Avoid using refilled cartridges.


An inkjet printer is found to be filledwith liquid ink.

Disconnect the power, clean theprinter, and replace the cartridge.Avoid using refilled cartridges.

An inkjet printer is producingblotchy, streaked printouts.

Clean the print head with thecleaning utility.

The sensor arm on the scanner willnot move.

Remove the tape or unlock thesensor arm.

Scanner produces copies with linesand marks.

Clean the glass and check forscratches.

An “out of memory” error isdisplayed when printingphotographs.

Check the printer manual for RAMspecifications, and then add RAMif possible.

Apply Troubleshooting Skills It is time to apply your listening and diagnostic skills.


Chapter 14 SummaryAdvanced Printers and Scanners

Information about printers and scanners

Hazards and safety procedures

Steps to install, configure, and upgrade a printer

Steps to install, configure, and upgrade a scanner

Preventive maintenance techniques


Advanced Printers and Scanners

Information about printers and scanners

Hazards and safety procedures

Steps to install, configure, and upgrade a printer

Steps to install, configure, and upgrade a scanner

Preventive maintenance techniques

Instructor TrainingActivities


Instructor TrainingActivities

Activities for Instructor Training1. Take the Quiz provided in Chapter 14 course content.

2. Conduct Internet research to pre-screen onlineresources for students to use in completing thestudent worksheet, 14.5.1 Search for Certified PrinterTechnician Jobs.

3. Complete the 2 worksheets and 4 labs included inChapter 14. While you are completing these, makenotes of potential issues and questions that studentsmay have.


1. Take the Quiz provided in Chapter 14 course content.

2. Conduct Internet research to pre-screen onlineresources for students to use in completing thestudent worksheet, 14.5.1 Search for Certified PrinterTechnician Jobs.

3. Complete the 2 worksheets and 4 labs included inChapter 14. While you are completing these, makenotes of potential issues and questions that studentsmay have.

Instructor Training Discussion Share and discuss with the other

instructors, your list of any potentialstudent issues and questionsregarding the worksheets and labs.

Share with the other instructors, yourlist of online resources for students touse in completing the worksheet.


Share and discuss with the otherinstructors, your list of any potentialstudent issues and questionsregarding the worksheets and labs.

Share with the other instructors, yourlist of online resources for students touse in completing the worksheet.

Additional Resources Whatis?com: IT Encyclopedia and Learning Center

http://whatis.com

TechTarget: The Most Targeted IT Media http://techtarget.com

ZDNet: Tech News, Blogs and White Papers for IT Professionalshttp://www.zdnet.com

HowStuffWorks: It's Good to Knowhttp://computer.howstuffworks.com

CNET.com http://www.cnet.com

PC World http://www.pcworld.com

ComputerWorld http://www.computerworld.com

WIRED NEWS http://www.wired.com

eWEEK.com http://www.eweek.comITE PC v4.0Chapter 14 39© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Whatis?com: IT Encyclopedia and Learning Centerhttp://whatis.com

TechTarget: The Most Targeted IT Media http://techtarget.com

ZDNet: Tech News, Blogs and White Papers for IT Professionalshttp://www.zdnet.com

HowStuffWorks: It's Good to Knowhttp://computer.howstuffworks.com

CNET.com http://www.cnet.com

PC World http://www.pcworld.com

ComputerWorld http://www.computerworld.com

WIRED NEWS http://www.wired.com

eWEEK.com http://www.eweek.com

Q and A



Documents

Chapter 14: Advanced Printers and Scannersinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Computer Ports Ports Characteristics Serial Serial data transfer