Chapter 1

INTRODUCTIONTO MANAGEMENT

AND ORGANIZATIONS

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Thinking about Management Thinking about Management issues :issues : Is your course instructor a Is your course instructor a

manager ?discuss in terms of manager ?discuss in terms of managerial functions, managerial managerial functions, managerial roles, skills , the systems perspective roles, skills , the systems perspective , and the contingency perspective ?, and the contingency perspective ?

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Thinking about Management Thinking about Management issues :issues :

The manager’s most basic responsibility is to focus people toward performance of work activities to achieve desired outcomes” what’s your interpretation of this statement ? Do you agree with it ? Why or why not ?

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Thinking about Management Thinking about Management issues :issues :

Why do you think skills of job candidates have become so important to employees ? What are the implications for (a) managers (b) you personally

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Thinking about Management Thinking about Management issues :issues :

Is there one best “style “ of management ? Why or why not ?

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Thinking about Management Thinking about Management issues :issues :

Does management matter to organizations ? Why or why not ? Support your answer ?

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Scenarios and Questions

Managerial Basic Training (Scenario) Imagine that your marketing company has

just merged with a manufacturing organization. You have been asked to help provide some "basic" managerial training to the engineers in the research and development unit of the new sister company. Your boss has asked to see an overview of materials that you will be providing the engineers to make sure you are covering the necessary materials.

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Now that both companies are merged and are a systematic arrangement of people set to accomplish a specific purpose they could be described as a (n) _____________.

a. business unit. b. multinational company. c. organization. d. holding company. e. cross-functional work group.

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People in the newly merged company who work on direct tasks but do not supervise people are referred to as _____________.

a. operatives. b. first-line supervisors. c. managers. d. entrepreneurs. e. project-oriented

employees.

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One of the first things the engineers need to learn is that _____________ are the people who direct the activities of others in an organization.

a. directors b. managers c. subordinates d. line workers e. staff

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Another fact about managing that engineers need to learn is that supervisors may frequently be referred to as _____________.

a. middle manager. b. top manager. c. project leader. d. first-line manager. e. unit chief.

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Finally, the engineers need to learn that department head, project leader, and plant manager, are all potential titles for _____________.

a. division managers. b. deans. c. agency heads. d. CEOs. e. middle managers.

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The Busy Day (Scenario)

Don Eskew, plant manager at Control Systems, Inc., sighed as he sipped his first cup of coffee at 5 a.m. and read his agenda for the day. He is giving two company tours in the morning; the first to a newspaper reporter who is writing a story on the new plant expansion and has several questions, and the second to a group of Control Systems, Inc., managers from the east coast. He then has a meeting with unit manager, Phil Johnson, to discuss Phil's recent drop in performance (a task he always hates). Next, he is spending a couple of hours reviewing the trade journals he receives from his high-tech association and writing up a brief synopsis for his presentation next week to the Division President. Finally, in late afternoon, he will be reviewing the new equipment malfunction and deciding whether to bring in extra people to get the equipment running as soon as possible. Whew! Just another day in the glamorous life of a manager.

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When Don was conducting the tour for the east coast managers, he was operating in which of the management roles?

a. leader b. liaison c. monitor d. figurehead e. evaluator

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When Don was meeting with Phil to discuss his performance concerns, he was operating in which management role?

a. leader b. figurehead c. monitor d. disturbance handler e. spokesperson

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When Don was reviewing the new equipment malfunction, what management role was he playing when deciding whether to bring in extra people?

a. monitor b. disseminator c. resource allocator d. disturbance handler e. figurehead