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EMERGECNY MANAGEMENT TRAINING FOR AIRPORT CRITICAL INCIDENTS

Final ReportPrime Contract: A-36 Mod 6

Document Version: 1.0Document Date: 31 August 2015

Prepared For:Airport Cooperative Research Program (ACRP)

Transportation Research Boardof

The National Academies

Prepared By:Mary Ann Pigora

Engineering & Computer Simulations, Inc.11825 High Tech Ave., Suite 250

Orlando, FL 32817407.823.9991

(DCN 11-7301/9999-v1.0)

ACKNOWLEDGMENT OF SPONSORSHIP

This work was sponsored by one or more of the following as noted:

American Association of State Highway and Transportation Officials, in cooperation with theFederal Highway Administration, and was conducted in the National Cooperative Highway Research Program,

Federal Transit Administration and was conducted in the Transit Cooperative Research Program,

American Association of State Highway and Transportation Officials, in cooperation with the Federal Motor Carriers Safety Administration, and was conducted in the Commercial Truck and Bus Safety Synthesis Program,

X Federal Aviation Administration and was conducted in the Airports Cooperative Research Program,

which is administered by the Transportation Research Board of the National Academies.

DISCLAIMERThis is an uncorrected draft as submitted by the research agency. The opinions and conclusions expressed or implied in the report are those of the research agency. They are not necessarily those of the Transportation Research Board, the National Academies, or the program sponsors.

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EMERGENCY MANAGEMENT TRAINING FOR AIRPORT CRITICAL INCIDENTS

Final ReportPrime Contract: A-36 Mod 6

Document Version: 1.0Document Date: 31 August 2015

Prepared For:Airport Cooperative Research Program (ACRP)

Transportation Research Boardof

The National Academies

Prepared By:Mary Ann Pigora

Engineering & Computer Simulations, Inc.11825 High Tech Ave., Suite 250

Orlando, FL 32817407.823.9991

(DCN 11-7301/9999v1.0)

NATIONAL ACADEMY OF SCIENCESAIRPORT COOPERATIVE RESEARCH PROGRAM 04-04B1

FINAL REPORT31 August 2015

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TABLE OF CONTENTSLIST OF FIGURES AND TABLES............................................................................................ IIIACKNOWLEDGEMENTS........................................................................................................................IVABSTRACT.............................................................................................................................................IVCHAPTER 1: INTRODUCTION................................................................................................................1

1.1 Executive Summary.............................................................................................................................. 11.2 Background........................................................................................................................................... 11.3 Research Objectives............................................................................................................................. 1

CHAPTER 2: RESEARCH APPROACH..................................................................................................22.1 Conversion of Data............................................................................................................................... 22.2 Incompleteness of Supplied Data.........................................................................................................22.3 Access and Scenario Documentation...................................................................................................3

CHAPTER 3: RECOMMENDATIONS......................................................................................................5

APPENDIX A: SCENARIO OUTLINES AND TASKING........................................................A-1A.1 Scenario: Bomb Threat............................................................................................................................... A-2

A.1.1 Bomb Threat – Scenario Outline...........................................................................................................................A-2A.1.2 Bomb Threat – Assessed Tasks by Role...............................................................................................................A-20

A.2 Scenario: Demo Gothic Storm....................................................................................................................A-1A.2.1 Demo Gothic Storm – Scenario Outline.................................................................................................................A-1A.2.2 Demo Gothic Storm – Assessed Tasks by Role.......................................................................................................A-5

A.3 Scenario: Hazmat....................................................................................................................................... A-6A.3.1 Hazmat - Scenario Outline....................................................................................................................................A-6A.3.2 Hazmat – Assessed Tasks by Role.......................................................................................................................A-36

A.4 Scenario: Mass Casualty Accident...........................................................................................................A-39A.4.1 Mass Casualty Accident – Scenario Outline.........................................................................................................A-39A.4.2 Mass Casualty Accident – Assessed Tasks by Role..............................................................................................A-71

A.5 Scenario: November Storm.......................................................................................................................A-74A.5.1 November Storm – Scenario Outline...................................................................................................................A-74A.5.2 November Storm – Assessed Tasks by Role.........................................................................................................A-99

A.6 Scenario: Power Failure.........................................................................................................................A-103A.6.1 Power Failure – Scenario Outline......................................................................................................................A-103A.6.2 Power Failure – Assessed Tasks by Role............................................................................................................A-126

A.7 Scenario: Sabotage................................................................................................................................ A-130A.7.1 Sabotage – Scenario Outline.............................................................................................................................A-130A.7.2 Sabotage – Assessed Tasks by Role...................................................................................................................A-176

A.8 Scenario: Terminal Fire..........................................................................................................................A-189A.8.1 Terminal Fire – Scenario Outline.......................................................................................................................A-189A.8.2 Terminal Fire – Assessed Tasks by Role.............................................................................................................A-197

A.9 Scenario: Water Rescue.........................................................................................................................A-198A.9.1 Water Rescue – Scenario Outline......................................................................................................................A-198A.9.2 Water Rescue – Assessed Tasks by Role............................................................................................................A-229

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LIST OF FIGURES AND TABLES

Figure 1. Task tracking for the ported scenarios is now automated..........................................................2Figure 2. In instances where the AEROS scenarios did not provide scripted dialog, the phrase “This conversation was not provided in the original AEROS scenario” was inserted.........................................2Figure 3. Adding feedback to opened ended questions, as illustrated in this inject from the TERA Fuel Farm Fire scenario, will allow the user to self-assess their answers and enhance training effectiveness....................................................................................................................................................................3Figure 4. Converted scenarios are available from the TERA portal.........................................................3

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ACKNOWLEDGEMENTSThe work reported herein was performed under TCRP A-36 by Engineering and Computer Simulations, Inc.

Ms. Mary Ann Pigora is the Principal Investigator and the primary author of this report.

ABSTRACTThe Transit Cooperative Research Program sponsored development of emergency response training software to be used by transit operators, which was later extended for the state DOTs through the National Cooperative Highway Research Program. The software produced is known as the Transportation Emergency Management Response Application (TERA). In July 2006, the airport cooperative research program’s oversight committee selected a project to develop software to train EOC staff in their responsibilities, resulting in the Airport Emergency Response Operations Simulation (AEROS). In 2013, an ACRP panel determined that the developed airport scenarios should be ported to TERA for multi-modality exercising on the same platform. This final report details the conversion of nine AEROS scenarios for use in the TERA system.

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CHAPTER 1: INTRODUCTION

1.1 Executive SummaryThis final report details the conversion of nine AEROS scenarios for use in the TERA system. The scenarios ported to TERA are:

1. Gothic Storm (short demonstration scenario)2. Bomb Threat3. Hazmat4. Mass Casualty Accident5. November Storm6. Power Failure7. Sabotage8. Terminal Fire9. Water Rescue

These scenarios are now available in TERA for airport emergency management professionals as well as for further analysis and development. No significant data checking or cleaning was performed; all wording, punctuation, spelling, and content is as supplied by the original AEROS contractor via their data files.

ECS has several recommendations for improvement of the scenarios including Subject Matter Expert reviews, addition of missing data and feedback, and addition of new inject types.

1.2 BackgroundThe Transit Cooperative Research Program sponsored development of emergency response training software to be used by transit operators, which was later extended for the state DOTs through the National Cooperative Highway Research Program. The software produced is known as the Transportation Emergency Management Response Application (TERA). In July 2006, the Airport Cooperative Research Program’s oversight committee selected a project to develop software to train EOC staff in their responsibilities, resulting in the Airport Emergency Response Operations Simulation (AEROS).

AEROS scenarios were developed for the airport community, to assist in training of hazards identified in FAR Part 139.325. These scenarios were not a part of the TERA tool. TERA does include one airport scenario, a fuel farm fire, and in 2013, an ACRP panel determined that the AEROS airport scenarios should be ported to TERA for multi-modality exercising on the same platform.

1.3 Research ObjectivesThis scope addressed the straight porting of eight AEROS scenarios to TERA (Sabotage, Hazmat, Water Rescue, Bomb Threat, Mass Casualty Accident, November Storm, Power Failure, and Terminal Fire). An additional short demonstration scenario, Gothic Storm, was also ported as it could provide a useful introduction or demonstration capability. Two other scenarios, “Training Exercise” and “Tutorial,” were not ported as they referred to specific AEROS layouts and components that are different in the TERA interface.

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CHAPTER 2: RESEARCH APPROACH

2.1 Conversion of DataAEROS and TERA use different data formats, so a converter was written to translate and add default data as needed. The AEROS scenarios were comprised of several XML data files, as well as directories with supporting artifacts such as images and PDF files. The converter parsed each of these files, adding the data from each file into a TERA scenario object, then writing that object out to a TERA-readable XML schema. Artifact data was reorganized to reflect the TERA data scheme. Injects were ported as-is, with no checks on the inject content for correctness, grammar, spelling, completeness, or believability.

2.2 Incompleteness of Supplied DataIn some cases, the AEROS data did not provide enough information to support TERA functionality. For example, in the project proposal, it was stated that since AEROS does not provide automated assessment, the ported scenarios will not provide automated assessment. However, the self-assessed tasking included in the AEROS scenarios was found to be of a very simplistic nature with just a few types of fulfilling actions (replying to an email, sending an email, making a phone call), so these were ultimately categorized by hand and added to the automated conversion. The resulting scenario contains auto-assessed role tasking based on those self-assessed task definitions. When the user takes the correct action in the interface, the task will automatically move to the “Completed” tab. If not, the task will progress through “Urgent” and “Late” stages, as seen in Figure 1.

This porting of the tasks resulted in fairly simplistic assessment with just a few types of user actions. ECS recommends analyzing the tasks for correctness and varying them to use the full range of options in the TERA interface.

Another instance where the AEROS data did not contain enough detail was in the scripted phone conversations between the player and simulated entities. Often only a dialog topic was given. In these cases, the dialog topic was preserved, as the player may have a task requiring them to place a phone call about that particular topic. The scripted dialog now contains the default phrase “This conversation was not provided in the original AEROS scenario” as seen in Figure 2. Consultation with Subject Matter Experts would provide exact phrasing for these simulated dialogs.

Finally, AEROS contained many open-ended questions such as “We should discuss whether to shut down the airport or just the immediately affected area. What do you think?” The training value of the scenarios would be enhanced if the user could be given correct answers, issues to consider, best practices, or other feedback. TERA has the capability to display this feedback both during the flow of the exercise, as seen in Figure 3, and in the After Action Report to facilitate either

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Figure 2. In instances where the AEROS scenarios did not provide scripted dialog, the phrase “This conversation was not provided in the original AEROS scenario” was inserted.

Figure 1. Task tracking for the ported scenarios is now automated



self-assessment or facilitator assessment of the player’s answer. Consultation with Subject Matter Experts would provide the content for this feedback.

Figure 3. Adding feedback to opened ended questions, as illustrated in this inject from the TERA Fuel Farm Fire scenario, will allow the user to self-assess their answers and enhance training effectiveness.

2.3 Access and Scenario DocumentationThe ported scenarios are accessible on the TERA portal at www.tera.train-emst.com. They can be selected from the list of airport scenarios in both the Individual and Team exercise schedulers. The list contains the original TERA Fuel Farm Fire scenario as well as the converted AEROS scenarios, as seen in Figure 4.

The following phrase has been inserted at the top of the description for each ported scenario: This scenario was originally developed for the AEROS system. The scenario has been translated to TERA as-is, with no significant content changes. TERA does not guarantee content correctness or coherence.

Several types of documentation can be generated automatically from the ported scenario data, including

Scenario Outlines, listing all injects on the timeline

Auto-Assessed Tasks organized by Training Objective

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Figure 4. Converted scenarios are available from the TERA portal.

http://www.tera.train-emst.com/



Auto-Assessed Tasks to be completed by each Role Narrative View, which provides injects and tasking in a paragraph format

This documentation is available from the TERA portal. The Scenario Outlines and Auto-Assessed Tasks to be completed by each role are included in this report as Appendix A.

The scenarios are editable in the TERA scenario builder tool, so they can be modified at a later time to ensure correctness of injects, add inject types not available in AEROS such as social media feeds, and add more detailed automated task assessment.

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CHAPTER 3: RECOMMENDATIONS

Overall, the scenarios are usable, although no assessment of correctness of either injects or tasking has been performed. However, ECS has several recommendations to provide increased immersion and more effective training.

Subject Matter Expert review of scenarios for correctness – ECS has not performed any analysis of scenario content. Content can be conveniently reviewed via the auto-generated documentation provided in Appendix A of this report.

Subject Matter Expert review of assessed tasking – In several scenarios, role players have only a few tasks to accomplish. A review of the scenarios would likely discover tasking that has been missed, and that augmented tasking would enhance training value. Also, TERA’s automated task assessment is much more sophisticated than the mechanism employed in AEROS, so tasks could be reworked to increase the variety of user actions that are tracked, utilizing the full range of options in the EMST interface.

Subject Matter Expert review of training for different sizes of airports – The scenarios currently do not change injects based on airport size. For some scenarios this is acceptable, as superficial modifications available through the Customization Wizard (i.e. customizing numbers affected, souls on board, etc.) are sufficient to make the scenario workable for any size airport. However, in some cases, a more sophisticated approach could increase training effectiveness. An example from TERA is seen in the active shooter scenario; one version of the scenario places the active shooter in a subway for agencies in metropolitan areas, where another version uses an above-ground light rail station.

Add Subject Matter Expert wording for needed phone dialogs – The user needs to make a phone call to get or convey information, but the scripted dialog for the call is missing. Currently the user will see a placeholder message.

Add Subject Matter Expert feedback for open-ended questions – There can be no improvement without feedback. In the case of open-ended questions, providing correct answers, issues to consider, best practices, or other feedback would allow the user to self-assess their answers and greatly enhance the training value.

Add Voiceover for radio messages – In scenarios that use radio messages, adding voice audio would increase the immersion and feeling of stress as the user tries to respond to the exercise situation.

Add Social media injects – TERA contains a twitter-like social media component that is not present in AEROS. Responding to social media is increasingly important in emergency management to ensure accurate information is being disseminated, identify trends or calls for assistance, and manage public expectations. Twitter feeds in an exercise can provide increased immersion and be used to trigger player tasking.

Add face-to-face injects – TERA contains a face-to-face exercise component that allows scripted dialog between a player and a simulated entity. Since this is not an AEROS capability, some dialogs that currently take place by email or phone may be more appropriately presented as a face-to-face interaction.

The scenarios can be modified via the TERA Scenario Builder tool. These changes will result in scenarios that provide correct, effective training for any size airport across the country.

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APPENDICES

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APPENDIX A:SCENARIO OUTLINES AND TASKING

Notes: Text in bold is customizable per exercise run via the Customization Wizard. All outlines use Birmingham International Airport, Alabama, as the notional exercising organization. Facilitator Notes were added to indicate when assessed tasks are activated on the timeline. ECS did not perform any data checking or cleaning. All wording, punctuation, spelling, and content is as

supplied by the original AEROS contractor via their data files.

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A.1 Scenario: Bomb Threat

A.1.1 Bomb Threat – Scenario Outline

SCENARIO SET-UP

TIME TYPE DESCRIPTION FROM TO

Oct 9 2100

Important information

Introduction All

Oct 9 2101

Add side story to web site.

Lottery All

Oct 9 2101

Display weather data on web site.

83 Sunny, 83 Sunny, 81 Partly Cloudy, 79 Scattered Showers, 76 Rain All

Oct 9 2101 Bulletin Aviation References Clerk All

Oct 9 2101 Bulletin Acronyms Clerk All

Oct 9 2101

Add an item to the status window

Record High Travel Day at the Airport All

Oct 9 2101


County Fair Expecting Big Turn-Out All

Oct 9 2101

New email message

ICS Roles and Responsibilities - Here is a brief description of ICS Roles and Responsibilities if you are unfamiliar with NIMS.

EOC Deputy All (Airport)

EXPLOSION


Oct 9 2104

Add main story to web site.

High Travel Day at Birmingham Intl. All

Oct 9 2105

Phone call is being received.

Caller: We have a report of an unattended bag at the security checkpoint. Officers are responding, and the checkpoint is closed temporarily. We have a crowd situation here.

Communications Center

Communications Unit Leader, EOC Commander, Finance/Administration Section Chief, Airport

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Law Enforcement, Liaison Officer, Logistics Section Chief, Operations Section Chief, Public Information Officer, Planning Section Chief, Safety Officer

Oct 9 2106


Caller: Ok, thanks for filling me in. Keep me posted as you get more details.

Can you please give me some more information on that unattended bag? Is there anything else I should know about the situation?

EOC Commander Operations Section Chief

Oct 9 2107


Caller: The latest update is that the responding officer has requested EOD callout. It is a large, heavy bag that was left in the queue...

Operations Section Chief EOC Commander

Oct 9 2108

Somebody at office door

Visitor: Did you hear that?! We've lost station power and it sounded like there was an explosion in the terminal! Operations Staff EOC Commander

Oct 9 2108

Realistic radio message

All Staff: Please report to the EOC. EOC Commander

Communications Staff, Finance/Administration Staff, Airport Law Enforcement Staff, Logistics Staff, Operations Staff, Public Information Staff, Planning Staff, Safety Staff

Oct 9 2109


ARFF is IC. Command Post is set up on terminal roadway. An explosion has taken place in the terminal near the checkpoint. I'm calling out an MCI.

Incident Commander EOC Commander

Oct 9 2109


Caller: We see smoke coming out of the top of the terminal building.You: Ok. Operations

EOC Commander, Operations Section Chief, Operations Staff

Oct 9 2109


We're getting reports that you have an incident on your hands. What can you tell me?

Reporter Public Information Officer

Oct 9 2109

New email message

Start thinking about plans - Prepare a plan to address the displaced passengers associated with this event.

EOC Commander Planning Section Chief

Oct 9 2109

Facilitator note

Note: Planning Section Chief: Create a plan for the displaced passengers. (Email the plan to the

All (Airport)

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EOCC using the subject "Plan for displaced passengers".)

Oct 9 2109


Caller: Airfield operations reports they have temporarily closed the airport. NOTAM being faxed. Airfield Operations Operations Section

Chief

Oct 9 2109

New email message

NOTAM Received - NOTAM: Airport closed until further notice. Airfield Operations

EOC Commander, Operations Section Chief

Oct 9 2109

New email message

FWD: NOTAM Received - NOTAM: Airport closed until further notice. EOC Commander

Airport Coordinator, AEROS Airlines Liaison, Communications Staff, Communications Unit Leader, EOC Deputy, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Oct 9 2109


I just heard there was a lot of dust in the terminal from whatever happened there. Should we be worried?

Safety Staff Safety Officer

Oct 9 2109


Maintenance reports they have lost a main power feed to station power to the main terminal. They will be unable to determine when it will return. E-power is providing safety lighting in the terminal.

Logistics Staff Logistics Section Chief

Oct 9 2110

New email message

Call Meeting - Here is the situation: The IC has just established the CP/ICS. There has been an explosion in the main terminal checkpoint. The IC has activated a MCI and expects to see many wounded and dead. We will meet in two minutes to plan our response.

EOC Commander Airport Coordinator, AEROS Airlines Liaison, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Deputy, Family

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Assistance Liaison, Finance/Administration Staff, Airport Law Enforcement Staff, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Staff, Planning Section Chief, Planning Staff, Safety Staff

Oct 9 2110

Facilitator note

Note: Players can now call TSA Representative, who asks:You: Hi, I'd like to speak to someone there about support requirements.

That would be me. How can we help?

All (Airport)

Oct 9 2110


Caller: We need to reach out to TSA about support requirements - I'm certain they have their hands full. Get that ball rolling, if you haven't already started.

EOC Deputy Liaison Officer

Oct 9 2110

Facilitator note

Note: Liaison Officer: Call TSA about support requirements. (Call TSA using the topic "Reach out to TSA".)

All (Airport)

Oct 9 2110


Caller: Ok, thanks.

I have a press call wanting to know where to go for a press conference?


Public Information Officer

Oct 9 2110


Visitor: The maintenance supervisor just called to ask if there are any specific equipment requirements for their guys to assist in the search and rescue?You: The IC will have specific biohazard protection requirements. Make sure they all check in with him.Visitor: Will do.You: They need to wear rubber gloves.Visitor: Isn't there more to it than that?You: They need to wear leather gloves and steel-toed boots.

What about the blood and gore?


Oct 9 2112

Facilitator note

Note: Players can now call Liaison Officer, to discuss: TSA Support: SimPlayer: TSA informed us that they are treating this as a terrorist event. We've notified the FBI, and they are on their way out here to

All (Airport)

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the CP. User: Ok, I will be sure to coordinate with the CP.

Oct 9 2112

New email message

Sitrep - Please provide a sitrep as soon as you can.

Airport Board Chairperson EOC Commander

Oct 9 2112

Facilitator note

Note: EOC Commander: Provide a SITREP to the Board, per their request. (Send an email to the Board Chairperson that explains the current situation, using the topic "SITREP".)

All (Airport)

Oct 9 2112

Phone call is being received. How long are we going to be closed? AEROS Airlines Liaison Officer

Oct 9 2112

Facilitator note

Note: Players can now call Airfield Operations, to discuss: Morgue Question: SimPlayer: Will we need to set up a morgue? User: Yes.SimPlayer: Okay, I'll execute the MCI plan as per the AEP.

All (Airport)

Oct 9 2112

Phone call is being received. What is the schedule for the press briefing?



Oct 9 2112


We need an assessment team to the CP to determine the building integrity around the bomb crater.

EOC CommanderLogistics Section Chief, Operations Section Chief

Oct 9 2112


Ok, we'll get a couple of engineers down there. Logistics Section Chief EOC Commander

Oct 9 2112


Got it. Operations Section Chief EOC Commander

Oct 9 2112


We need to stage more portable generators and light plants when the ones at the CP run low. Incident Commander

Logistics Section Chief, Operations Section Chief

Oct 9 2112


Caller: Ok, thanks.

Should we set up the main conference room for use as a JIC? Would you like me to take care of it?

Public Information Staff Public Information Officer

Oct 9 2112


Visitor: The team has already been on for eight hours, so make sure you coordinate with the IC.

How long should the initial team be deployed to the site, and when do we start thinking about replacements?


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Oct 9 2113


Caller: Ok. I just wanted to make sure that the initial team is scheduled for some relief pretty soon.

What does our staffing plan look like for the next shift?

Safety Officer Operations Section Chief

Oct 9 2113


Caller: What's happening? I hear my fire department is there, and there are people dead. Is there a HAZMAT danger outside of the airport? I need a SITREP.

Mayor EOC Commander

Oct 9 2113


Caller: The EOCC requests the emergency declaration for procurement purposes.You: Ok.

Finance/Administration Staff

Finance/Administration Section Chief

Oct 9 2113


Caller: We have numerous people who evacuated the building walking around the ramp and roadways. We have a crowd control problem, and I don't have the resources to manage it.

Incident Commander Operations Section Chief

Oct 9 2113

New email message

Press Release - The EOCC/IC need an initial press release ready for immediate approval and transmission.


Oct 9 2113

New email message

Fuel Requirements - Are we looking at the fuel requirements for the generators going all night long? Will we get more fuel deliveries tomorrow?

Planning Staff Planning Section Chief

Oct 9 2113

Phone call is being received. Is there specific gear for night work? Safety Staff Safety Officer

MCI AND FULL CALLOUT


Oct 9 2115


Explosion Reported All

Oct 9 2116

Phone call is being received. How long will the airport be closed?


Oct 9 2116

New email message

Headcount - Please respond with a headcount of your staff on duty. Incident Commander

Finance/Administration Section Chief, Operations Section Chief

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Oct 9 2116

Facilitator note

Note: Finance/Administration Section Chief: Send the IC your current shift assignments, what call-in has taken place, and what standby shift is in place. (Send this information via email to the IC using the subject "Staff Assignments".)

All (Airport)

Oct 9 2116

Facilitator note

Note: Operations Section Chief: Send the IC your current shift assignments, what call-in has taken place, and what standby shift is in place. (Send this information via email to the IC using the subject "Staff Assignments".)

All (Airport)

Oct 9 2116


Caller: The Red Cross has just arrived and wants to know where to set up.You: I will inform Operations and set up a location in the EOC for them.Caller: Ok, thanks.

Incident Commander Liaison Officer

Oct 9 2116


Visitor: We will need to select a hotel off-site for families once they arrive. How should we proceed?You: I'll contact the AEROS Liaison. Thanks for reminding me.


Oct 9 2116

New email message

Hotel preference - Families will be arriving shortly. Do you have a preference for an off-site hotel we can use, or any contracts already in place that we can take advantage of?

Logistics Section Chief AEROS Airlines Liaison

Oct 9 2116

Facilitator note

Note: Players can now call EOC Commander, to discuss: Blankets: SimPlayer: We are pulling out mattress pads and blankets as per the IROPS plan. Do we know how long before we re-open?

All (Airport)

Oct 9 2116


What can you tell me? Any numbers you can release on fatalities and injured?


Oct 9 2116


Caller: Just got a call from the Autauga mental health department, and they are sending some people over for CIS and grief counseling. Safety Staff Safety Officer

Oct 9 2116

Facilitator note

Note: Safety Officer: Coordinate with Operations for site and location of CIS briefing. (Call the Operations Chief, using the topic "CIS location".)

All (Airport)

Oct 9 2116

Facilitator note

Note: Players can now call Safety Officer, to discuss: CIS location: SimPlayer: This conversation was not provided

All (Airport)

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in the original AEROS scenario.

Oct 9 2117

New email message Reopen? - When are we going to re-open? AEROS Airlines All (Airport)

Oct 9 2117

Facilitator note

Note: Players can now call Logistics Section Chief, who asks:

Can I get an on-the-fly PO for some construction equipment?

All (Airport)

Oct 9 2117


Caller: We are missing some staff - how do we find out if they are among the injured?You: Let me forward you to Operations. They should be able to help you out.

AEROS Airlines AEROS Airlines Liaison

Oct 9 2117

New email message

Temporary morgue - Has a temporary morgue site been selected? Incident Commander Logistics Section Chief

Oct 9 2117

Facilitator note

Note: Logistics Section Chief: Respond to the IC with details about the temporary morgue. (Reply to the IC's email with the subject "Temporary morgue".)

All (Airport)

Oct 9 2117


Caller: The coroner has requested we set up a temporary morgue - are we ready for that?You: Let me tranfer you to Logistics, so you can work out the details.


Oct 9 2117


Visitor: Do we know if there was any HAZMAT or contaminant associated with the device? Are there any actions we need to take to protect the public?You: I'll coordinate with the IC to assess.Visitor: Ok, sounds good.You: Anyway, that isn't our priority right now.Visitor: It will be if we kill someone else due to poisoning.You: The HAZMAT team will handle all that.Visitor: Hope someone told them that.

Planning StaffOperations Section Chief, Planning Section Chief

Oct 9 2117


Visitor: We have several camera crews trying to get through the tape at the scene. Can you get them under control?You: I'll contact the media outlets and set up a central point where they can observe and record without getting in the way.


Oct 9 2117

Phone call is being

Caller: One of our guys just got back from the bomb scene. He seems to be under some

Airfield Operations Safety Officer

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received.

stress. What do I do?You: We have the CIS counselors on site. Escort him to that location.Caller: Will do.

Oct 9 2118

New email message

Press Conference - When are you going to have your press conference? I want to be there.

Airport Board Chairperson

EOC Commander, Public Information Officer

Oct 9 2118

New email message

Insurance - The CFO wants to know if we have heard from our insurance company?



Oct 9 2118

Facilitator note

Note: Players can now call Operations Section Chief, to discuss: Search Ramp: SimPlayer: We need to deploy a strike team to search the ramp for walking wounded. User: Heard that report, and I've sent a team from my operations to conduct a grid search.SimPlayer: Ok. Do you need a place for them? User: Yes. Can you set that up?SimPlayer: Will do.

All (Airport)

Oct 9 2118


We are sending a special agent to your EOC. Where should he report?

FBI Agent Liaison Officer

Oct 9 2118

New email message

Lighting - Request 2 additional light plants for passenger crowds on streetside. Incident Commander Logistics Section Chief

Oct 9 2118


Visitor: We need to get these uninjured passengers away from the terminal. Can we send them somewhere?You: I will coordinate with Logistics.

Operations Staff Operations Section Chief

Oct 9 2118


Visitor: I just came in from curbside. We have a lot of people stranded looking for information about their flights. What do I tell them?You: They need to work with their airline for temporary accomodations, but we will look into initiating our IROPS plan as well.Visitor: Ok, I'll start our IROPS protocols.You: They are on their own for now.Visitor: I thought the airlines would offer assistance?You: We will cover their costs for now.Visitor: Is the CFO aware of this?

Operations Operations Section Chief

Oct 9 2118

Facilitator note

Note: Players can now call Planning Staff, who asks:

What does the staffing need look like for tomorrow morning if we are still in recovery?

All (Airport)

Page 10 (DCN 15-7301/9999-v1.0)



Oct 9 2118


Visitor: I just saw someone from Accounting who was near the checkpoint when the explosion took place. She is at her desk laughing now, laughing at nothing. Is this from a chemical?You: No, but it may be a CIS reaction. We will check her out.Visitor: Oh good. That makes me feel better.You: Does she do that often?Visitor: I don't know.You: I'm sure it's nothing to be concerned about. We'll keep an eye on her.Visitor: I definitely think you should check her for CIS.


Oct 9 2119


I thought the airport was closed, but I'm still hearing take-offs. What gives?

Local Citizen All (Airport)

Oct 9 2119


Caller: FBI is assuming command at the CP. Airport ARFF and LE are in support of Operations Section at CP. Incident Commander


Oct 9 2119


The facility structure is unstable and will require significant repair before the checkpoint can be returned to use.

Incident Commander Planning Section Chief

Oct 9 2119


Caller: We need a secure location for the uninjured. What do we need to set this up?You: Recommend a hotel facility off airport. Need to coordinate with Planning and Operations.


Oct 9 2119

Facilitator note

Note: Logistics Section Chief: Plan and coordinate a process to move passengers away from the terminal. (Send an email to the Planning Chief and Operations Chief with your plan, using the subject "Relocate Passengers".)

All (Airport)

Oct 9 2119


The terminal side of the airport is filling up with a lot of passengers looking for answers. Incident Commander Operations Section

Chief

Oct 9 2119

Facilitator note

Note: Operations Section Chief: Contact the LEO and ask for staff support for crowd control. (Call the LEO using the topic "Crowd Control Support".)

All (Airport)

Oct 9 2119

Facilitator note

Note: Players can now call Operations Section Chief, to discuss:

All (Airport)

Page 11 (DCN 15-7301/9999-v1.0)



Crowd Control Support: SimPlayer: This conversation was not provided in the original AEROS scenario.

Oct 9 2119


Need a temporary structure out here to get triage and staging out of weather elements. Incident Commander


Oct 9 2119


Caller: What can you tell us about the explosion?You: Expect a briefing in 15 minutes at the JIC. Reporter Public Information

Officer

Oct 9 2119


Caller: I have a body count reported to me of 20. Can you confirm?You: We don't have a number yet, so NO I cannot.


Oct 9 2119


Visitor: We need a plan for replacement crews on site while we continue to support airport operations.You: I will coordinate with the Command Center to schedule enough ARFF equipment and staff, so that we can return to normal duty and re-open the airport.


Oct 9 2119


Caller: I saw someone looking pretty tired on the scene.You: Ok, I will contact the IC to see if they need any help monitoring responder safety. Thanks for letting me know.


Oct 9 2120


A board member who owns a bus company just called wanting to know if he provides vehicles to help the families, can he be reimbursed?



Oct 9 2120


Caller: The IC reports that it appears they have identified 23 dead, but some victims were too close to the blast to have any identifiable remains. The coroner is working the scene. 800 injured have been sent to hospitals.You: Ok, I will spread the word.


Oct 9 2120


Remove a previous status ticker item All

Oct 9 2120

Add an item to the

23 identified dead and 800 injured in airport explosion

All

Page 12 (DCN 15-7301/9999-v1.0)



status window

Oct 9 2120

New email message

Go-Team - We just got a call from another airport that wants to send a "go team" to assist or monitor the response.

Liaison Officer EOC Commander

Oct 9 2120

New email message

Warming Tents - We will need some warming tents here as we work through the night. Incident Commander


Oct 9 2120

New email message

Tents - Please take care of the warming tents request from the IC.

Operations Section Chief Logistics Section Chief

Oct 9 2120


I need an updated press release for the next press conference. Can you drill one out for me to look at?

Incident Commander Public Information Officer

Oct 9 2120

Facilitator note

Note: Public Information Officer: Coordinate with the IC and EOCC on crafting a press release. (Send an email to the IC and EOCC using the subject "Press Release".)

All (Airport)

Oct 9 2120


Caller: The EOCC asked me to work with you to establish a location for families and friends to meet an get counseling. What am I looking for in a good location?You: It needs to be secured. It needs to be away from media locations. We should get input from the grief counselors and ARA airlines. We need to post law enforcement protection, and arrange for local transportation for the families.


Oct 9 2121


We've got some body parts in the mezzanine near the checkpoint. What do we do?


Oct 9 2121


Put yellow caution tape around the area and monitor. I'll notify the IC. EOC Commander Operations Section

Chief

Oct 9 2121

New email message

Insurance Carrier - EOCC has requested you contact our insurance carrier and inform them of the situation. Reply to the EOCC with their response, and CC me please.

Airport Coordinator Finance/Administration Section Chief

Oct 9 2121


Caller: I just came from the CP. Those people are chilled - we need some warming tents and hot chow.You: I'll coordinate with the IC and get that taken care of.

EOC CommanderLogistics Section Chief, Operations Section Chief

Oct 9 Realistic We need some steel cutting tools to get through Incident Commander Operations Section

Page 13 (DCN 15-7301/9999-v1.0)



2121 radio message

some of the I-beams and recover human remains. Chief

Oct 9 2121


Logs, can you please take care of that? Operations Section Chief Logistics Section Chief

Oct 9 2121


Caller: We have information that a large bag carried the explosive. Why would someone be allowed to bring a large bag towards the checkpoint?You: Those questions will be fully investigated by the appropriate law enforcement.


Oct 9 2121


IC informs me that the next shift is bedded down in a local hotel. Can you confirm that we have enough people to open the airport tomorrow?

EOC CommanderLogistics Section Chief, Planning Section Chief

Oct 9 2121


Visitor: Hey, I just came out of the field and am exhausted. So are lots of the responders. We've still got 2 hours left on our shift.You: I'll let the commander know. We'll figure out some rest cycles - thanks for letting me know.


SAR COMPLETE - RECOVERY BEGINS


Oct 9 2300


Explosion Update All

Oct 9 2301

New email message

SAR done - The SAR is now moving to a recovery operation. We have 26 dead, but continue to search for human remains. We have 856 injured, which have all been transported to local hospitals. We have the FBI down here running things, but we are supporting them in the CP Ops section. The FBI is treating this like a terrorist attack, and their forensics guys are on the scene.

Incident Commander All (Airport)

Oct 9 2301


Has the Legal department contacted the appropriate outside attorney for potential lawsuits?


Oct 9 2301


Caller: I assume the airport is going to pay for the lodging and voucher costs for our passengers. Would you confirm that?You: Yes, we will.

AEROS Airlines Finance/Administration Section Chief

Page 14 (DCN 15-7301/9999-v1.0)



Oct 9 2301

Facilitator note

Note: Players can now call AEROS Airlines, to discuss: Briefing: SimPlayer: Do you have an estimate on when we will re-open? User: We'll bring all the airlines in for a briefing in one hour.

All (Airport)

Oct 9 2301


Caller: What about all the stranded passengers? Will the airlines honor their itineraries?You: Tell your viewers to check with their airlines. We are unable to speak on the airlines' behalf.


Oct 9 2304

New email message

Debriefing - We will be holding a meeting in an hour. We want to debrief you and your staff at that time.

FBI Agent EOC Commander

Oct 9 2304

New email message

Reopening? - The FAA is looking for an estimate on reopening. EOC Commander Liaison Officer

Oct 9 2304

New email message

RE: Reopening - I will inform the FAA that the closed UFN remains in place. Liaison Officer EOC Commander

Oct 9 2304

New email message

TSA - TSA wants to know who to work with to develop an alternative checkpoint scheme to resume operations.

EOC Commander Liaison Officer

Oct 9 2304

New email message

RE: TSA - You can let the TSA know that Planning is working on reopening programs, so they may contact Planning for additional details.

Liaison Officer EOC Commander

Oct 9 2304


Caller: We still have a lot of passengers who have been here in the terminal waiting to leave. They now want to pull their cars out and go home. Do we have vouchers for their parking?You: Yes, we do. Contact landside operations and get them involved.

Operations Staff Operations Section Chief

Oct 9 2304

New email message

False_Reporting - There is a noise complainer blog that just reported the reason for the bomb is that the airport is too noisy.


Oct 9 2304

New email message

RE: False Reporting - Please forward the noise complainer blog info to the FBI. They will handle it.

Public Information Officer Public Information Staff

Oct 9 2304

New email message

Long term costs - The EOCC would like you to work with Finance and Admin to estimate any longer term costs.

Airport Coordinator Planning Section Chief

Page 15 (DCN 15-7301/9999-v1.0)



Oct 9 2304

Facilitator note

Note: Planning Section Chief: Work with Finance/Admin to estimate any long term costs. (Send an email to the EOCC with estimates, using the subject "Costs".)

All (Airport)

Oct 9 2304


Visitor: My staff wants to return to their offices to get personal effects, but it is inside the blast investigation area.You: They can expect not to be let back in until tomorrow at the earliest.Visitor: Ok, I'll let them know.

AEROS Airlines Safety Officer

Oct 9 2305

New email message

Space for FBI - The FBI is looking for some significant space to set up their operation out here long-term.

Liaison OfficerEOC Commander, Operations Section Chief

Oct 9 2305

New email message

RE: Space for FBI - Please tell Logistics to look into space for the FBI.

Operations Section Chief Liaison Officer

Oct 9 2305


What's the final death count? Give me a quick sitrep.


Oct 9 2305

New email message

Reopening Estimate - AEROS Airlines is looking for an estimate on reopening. Airport Coordinator Liaison Officer

Oct 9 2305

Facilitator note

Note: Liaison Officer: Contact AEROS Airlines and speak to them about reopening. (Call AEROS Airlines using the topic "Reopening Estimate".)

All (Airport)

Oct 9 2305

Facilitator note

Note: Players can now call Liaison Officer, to discuss: Reopening Estimate: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Oct 9 2305


I have two media reps here wanting to know if they can interview any of the survivors. What do I tell them?



Oct 9 2305

New email message

60-day Plan - The EOCC requests that you develop a 60-day Plan for establishing temporary security checkpoint (with TSA) and repairing the current facility.


Oct 9 2305


Caller: Just had a maintenance worker report that he picked up a piece of debris and cut his hand. He is OK, but he wants to know if he needs to file any paperwork?You: No, but he does need to have it checked out by the medics.


Page 16 (DCN 15-7301/9999-v1.0)



Oct 9 2306

Publish Meeting slides

FBI Debriefing All (Airport)

Oct 9 2306

New email message

Recovery complete - Recovery is complete. The FBI will supervise the clean-up from here to make sure no further evidence is located. We are moving into clean-up phase. I am passing command to Airfield Operations.


DEMOBILIZATION


Oct 10 0800


Chief Investigator Taking Over All

Oct 10 0801

New email message

FBI Report - FBI reports that they have recoverd the bulk of the evidence on scene and no longer has to supervise clean-up.


Oct 10 0801


We are standing down the Command Post. Incident Commander All (Airport)

Oct 10 0801

New email message

Lessons Learned - The EOCC wants to meet this afternoon for a hot wash. Prepare your notes from your incident response. Reply to me with a summary of the items you want to raise for discussion.

Airport Coordinator All (Airport)

Oct 10 0802

New email message

Staffing accountability - Report staffing accountability to me.

EOC Commander Airport Coordinator, AEROS Airlines Liaison, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Deputy, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff,

Page 17 (DCN 15-7301/9999-v1.0)



Safety Officer, Safety Staff

Oct 10 0802


Caller: Please give me your latest update, and an estimate of when the airport will re-open. The board requests a written analysis from you. Topic: actions that can be taken to prevent a recurrence of this situation.


Oct 10 0802

New email message

Budget Update - Can you give me another budget update for procurement and future costs associated with the event?

Finance/Administration Section Chief Logistics Section Chief

Oct 10 0802

New email message

Stray Tasks - Are any passengers still in the motel? Do you have any outstanding tasks? reply to me and EOCC.

Airport Coordinator Operations Section Chief

Oct 10 0802

New email message

PR - Prepare a final wrap-up press release via email reply to myself and EOCC for review. Airport Coordinator Public Information

Officer

Oct 10 0802

Facilitator note

Note: Public Information Officer: Write a wrap-up press release and send it to the EOCC. (Email the EOCC your press release using the subject "Wrap-up PR".)

All (Airport)

Oct 10 0802

New email message

CIS Debrief - Do you have a list of responders who may require CIS debriefing? Be sure to summarize any of those concerns for the hotwash. Reply to me and EOCC with your draft comments now.

Airport Coordinator Safety Officer

Oct 10 0802

Facilitator note

Note: Safety Officer: Summarize any concerns you have for the hotwash. (Send an email to the Coordinator and EOCC using the subject "Safety Concerns".)

All (Airport)

Oct 10 0802

New email message

Open Plan - We have discussed a location for TSA to set up their temporary checkpoint - expect it to be operational by tomorrow morning. We will be operating at a fraction of the usual capacity, but we can compensate with the other checkpoint.

Operations Section Chief

All (Airport)rport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Oct 10 0802

New email message

Issue NOTAM - Issue NOTAM with expected reopen tomorrow morning. Airfield Operations


Page 18 (DCN 15-7301/9999-v1.0)



Oct 10 0803 Bulletin NOTAM Operations Section

Chief All

Oct 10 0803

New email message Recovery - What is your plan for cost recovery? Airport Board CFO EOC Commander

Oct 10 0803

Facilitator note

Note: EOC Commander: Let the Board know what your plan is for cost recovery. (Send an email to the Board CFO with your cost recovery plan, using the subject "Cost Recovery".)

All (Airport)

Oct 10 0803

New email message

Budget Allocations - Need emergency budget allocations and tracking of costs for duration of event.

Liaison Officer Finance/Administration Section Chief

Oct 10 0803

Facilitator note

Note: Finance/Administration Section Chief: Prepare a list of the emergency budget allocations made and costs for the duration of the event. (Send your list to the EOCC and Liaison Officer via email, using the subject "Emergency Budget Allocations".)

All (Airport)

Oct 10 0803

New email message

Maintenance - Ops requests maintenance and electricians for repairs to signs and damaged lights.

Incident Commander Logistics Section Chief

Oct 10 0803


Airport Reopens All

Oct 10 0811

New email message

Shut down - The EOC is now shutting down. We will meet again in 5 hours for the hotwash meeting. If you need any further information, contact my director of operations.

EOC Commander All (Airport)

Page 19 (DCN 15-7301/9999-v1.0)



A.1.2 Bomb Threat – Assessed Tasks by Role

EOC COMMANDER

Let the Board know what your plan is for cost recovery.

Provide a SITREP to the Board, per their request.

FINANCE/ADMINISTRATION SECTION CHIEF

Prepare a list of the emergency budget allocations made and costs for the duration of the event.

Send the IC your current shift assignments, what call-in has taken place, and what standby shift is in place.

LIAISON OFFICER

Call TSA about support requirements.

Contact AEROS Airlines and speak to them about reopening.

LOGISTICS SECTION CHIEF

Plan and coordinate a process to move passengers away from the terminal.

Respond to the IC with details about the temporary morgue.

OPERATIONS SECTION CHIEF

Contact the LEO and ask for staff support for crowd control.

Send the IC your current shift assignments, what call-in has taken place, and what standby shift is in place.

PLANNING SECTION CHIEF

Create a plan for the displaced passengers.

Work with Finance/Admin to estimate any long term costs.

PUBLIC INFORMATION OFFICER

Coordinate with the IC and EOCC on crafting a press release.

Write a wrap-up press release and send it to the EOCC.

Page 20 (DCN 15-7301/9999-v1.0)



SAFETY OFFICER

Coordinate with Operations for site and location of CIS briefing.

Summarize any concerns you have for the hotwash.

Page 21 (DCN 15-7301/9999-v1.0)



A.2 Scenario: Demo Gothic Storm

A.2.1 Demo Gothic Storm – Scenario OutlineMAJOR STORM COMING


Oct 29 0900


Introduction All

Oct 29 0900


Major Storm Coming All

Oct 29 0900


Lotto All

Oct 29 0900


80 Thunderstorms, 81 Thunderstorms, 81 Thunderstorms, 79 Thunderstorms, 78 Thunderstorms

All

Oct 29 0900


200000 Evacuees expected from Suffolk, Nassau, Queens, Richmond and the Bronx All

Oct 29 0900


All eastbound traffic diverted, only westbound traffic permitted All

Oct 29 0900


Orange County shelter now open All

Oct 29 0900

New email message

Check out the Map - Check out the map while you are getting familiar with TUF Decisions. On the left, click the MAP button. Then drag and drop icons and avatars on your local map. When you are ready, hit the green PLAY button.

Exercise Control EOC Commander

TROPICAL STORM FRANK FORMED


Oct 29 0901 Bulletin Gothic Storm: Current Situation Exercise Control All

Oct 29 0901

Realistic radio

Hey, Boss. I am on my way but encountering road blocks. Taking the back roads. I should be

Clerk EOC Commander

Page 1 (DCN 15-7301/9999-v1.0)



message there soon.

Oct 29 0901 Tv Locals Prepare for Storm All

Oct 29 0902 Bulletin NWS Update - Frank Changes Direction National Weather

Service All

Oct 29 0902

Facilitator note

Note: EOC Commander: Significant changes in the situation call for re-assessing current plans. Call a planning meeting with your entire staff. (Send an email by clicking the Email button on your left. Use the template drop-down to select the subject "Planning Meeting" and send it to Ops Section Chief asking him to get everyone together.)

All (Airport)

Oct 29 0903


With the turnaround of Hurricane Frank, we need to revise our evacuation plans. We're setting up a conference call with the Governor. You need to be on the call. Be ready in 20 minutes, ok?

Department of Transportation EOC Commander

Oct 29 0903

Facilitator note

Note: EOC Commander: You will need to make an outgoing call to join the Telecon with the Governor in 2 minutes. (Pick up the phone and call the Governor, using the topic "DOT Evacuation Telecon")

All (Airport)

Oct 29 0903

Facilitator note

Note: Players can now call EOC Commander, to discuss: DOT Evacuation Telecon: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Oct 29 0903


Visitor: Did you see the fax just in from the National Weather Service? Looks like the storm has turned.You: Yeah, we're Ground Zero now.

This changes things. Evacuation plans, for starters. What do you want to do, boss?

Planning Section Chief EOC Commander

Oct 29 0905

New email message

Press Schedule - I am planning one last Media Brief for the day. Do you want to lead it? If so, for what time shall we schedule it?

Public Information Officer EOC Commander

Oct 29 0905


Take a look at the timeline at the top of your screen. See the squares? Those represent segments. The dots represent minutes. When you are at the end of a segment, you can move ahead to the next by clicking the Fast Forward button (the double-headed green arrow) at the top left of your screen.


Page 2 (DCN 15-7301/9999-v1.0)



PLANNING MEETING


Oct 29 0910


Will Frank Kill NY? All

Oct 29 0910

New email message

Shelters Full - Shelter on Goshen in Orange County has reached near full capacity. More shelter locations needed in counties inland.

American Red Cross Staff EOC Commander

Oct 29 0910

Facilitator note

Note: EOC Commander: You should respond to the email from the Red Cross. (Reply to the email with the subject "Shelters Full", by opening it and clicking the "Reply" button.)

All (Airport)

HURRICANE FRANK HITS NY


Oct 30 1300


Frank Hits NY All

Oct 30 1300


Evacuees doubling - law enforcement on overload All

Oct 30 1300


Orange County shelters full - Call 1-877-REDCROSS for information All

Oct 30 1300


155 MPH Winds -- 30 Foot Storm Surge All

Oct 30 1301


Chief, it's really howling out there. Any news from Transit on the subway situation?


AFTERMATH


Oct 31 1505 Bulletin Governor Declares State of Emergency Governor All

Oct 31 1506


Water Everywhere All

Page 3 (DCN 15-7301/9999-v1.0)



Oct 31 1506


President Declares State of Emergency All

Oct 31 1507

Notepad – Team

AT 1506 10/31/2010 PRESIDENT DECLARED STATE OF EMERGENCY. (This is a sample log entry. A note-keeper should be assigned to record major developments and decisions.)

Clerk All

Oct 31 1507


I'm the Liaison Officer at the JOC. I'll be your Point of Contact. How can we support you right now?

National Guard EOC Commander

Oct 31 1507

New email message

Hotwash - Before we move into the next phase of this disaster, let's do a quick hotwash. Fill out your Hotwash form by clicking the Forms button on the left.


Oct 31 1508


Aftermath Report All (Airport)

Page 4 (DCN 15-7301/9999-v1.0)



A.2.2 Demo Gothic Storm – Assessed Tasks by Role

EOC COMMANDER

Significant changes in the situation call for re-assessing current plans. Call a planning meeting with your entire staff.

You should respond to the email from the Red Cross.

You will need to make an outgoing call to join the Telecon with the Governor in 2 minutes.

Page 5 (DCN 15-7301/9999-v1.0)



A.3 Scenario: Hazmat

A.3.1 Hazmat - Scenario OutlineSCENARIO SET-UP


Jul 2 0728Important information

Introduction All

Jul 2 0728Add main story to web site.

Fireworks at City Center All

Jul 2 0728Add side story to web site.

Lottery All

Jul 2 0728



Jul 2 0728 Bulletin Aviation References Clerk All

Jul 2 0728 Bulletin Acronyms Clerk All

Jul 2 0728


Hot! Hot! Hot! All

Jul 2 0728


Record High Travel Day at the Airport All

Jul 2 0728


Art Show Expecting Big Turn-Out All

Jul 2 0728 New email message



PASSENGERS DOWN


Jul 2 0730 Tv Great 4th Coming Up! All

Page 6 (DCN 15-7301/9999-v1.0)




High Travel Day at Birmingham Intl. All

Jul 2 0732Realistic radio message

We have a ticket agent down in the terminal. Repeat: AEROS Airlines ticket agent has collapsed. Cause unknown. 911 has been called.

AEROS Airlines Ticket Agent

Airport Coordinator, Clerk, Communications Unit Leader, EOC Commander, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Jul 2 0732Phone call is being received.

Caller: This call is to confirm that a ticket agent is down due to an unknown substance released at the AEROS Airlines ticket counter. Please take action accordingly.

Communications Center EOC Commander

Jul 2 0732 Facilitator note

Note: EOC Commander: Radio your staff to stand up the EOC. Use the topic "Stand Up EOC". (Radio your staff to stand up the EOC. Use the topic "Stand Up EOC". All staff should report in. Request confirmation of ETA.)

All (Airport)

Jul 2 0734 Realistic radio message

EMERGENCY. This is the ticket agent at AEROS Airlines. We have people collapsing at the counter. Need EMS now. Repeat: Need EMS now.

AEROS Airlines Ticket Agent

Airport Coordinator, AEROS Airlines Liaison, Clerk, Communications Unit Leader, EOC Commander, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations

Page 7 (DCN 15-7301/9999-v1.0)



Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff


Urgent. We now have 5 travelers down in Terminal A at the AEROS Airlines concourse. Repeat: We now have 5 travelers down in Terminal A at the AEROS Airlines concourse.


Airport Coordinator, AEROS Airlines Liaison, Clerk, Communications Unit Leader, EOC Commander, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff


Assignment of Duties - Boss, does everyone understand what role they are taking to mitigate this incident? I am attaching the Resource Status Log. Someone needs to be appointed to maintain the log and that person should send out updates on a regular basis, and be able to answer any questions. Someone also needs to be appointed as the keeper of the map. Icons should be placed on the map AFTER the resource is deployed. We will also need to have someone record all events and decisions into the Event Log. This would include meeting outcomes, references, anything significant in tracing the mitigation of the event. We will want this for possible DHS reimbursement of the event costs. Have we assigned a note-taker (someone who keeps the event log)? Is there someone who willl maintain the map? Are all the liaisons assigned?

Airport Coordinator EOC Commander


Note: EOC Commander: Get your staff organized from the moment they report. Here's some good advice: Get out your AEP checklist and refer to it. (Send an email to the entire EOC

All (Airport)

Page 8 (DCN 15-7301/9999-v1.0)



staff outlining what each Section Chief and Officer will need to accomplish. Use the subject "Initial Tasks".)


Note: Communications Unit Leader: Ensure the EOC is fully functioning with comms. (Send an email to the full EOC staff using the subject "EOC Comms Check-Out". Ask them to report any needs, breakages, or malfunctions they may need addressed.)

All (Airport)


Note: Finance/Administration Section Chief: Provide a high-level quick report to the Commander, giving a run-down of financial instruments in place. Include a total budget number. You can provide a breakdown later. (Send an email to the Commander using the subject "Financial Instruments in Place".)

All (Airport)


Note: Safety Officer: Find out the hot/warm/cold zones and safest approach. (Email your staff and assign a task to determine the hot/warm/cold zones and safest approach. Use the subject "Determine Safest Approach".)

All (Airport)


Note: Planning Section Chief: Your role is to stay ahead of the incident curve, planning the EOC response. To start, dig up your incident checklist for Hazmat. (Send an email attached to the EOC staff and include the checklist. Use the subject "Incident Checklist".)

All (Airport)


Note: Planning Section Chief: You are the keeper of the Airport Emergency Plan for this incident. Locate your AEP and send it to the EOC staff. (Send an email using the subject "AEP Attached" and send it to the full EOC staff. Attach the AEP to the email.)

All (Airport)


Caller: We have been instructed to notify you that there is a possible Hazmat situation at the AEROS Airlines terminal.



Initial Tasks - Chiefs and Officers - 1 - Operations Section Chief - Assign a liaison from your section to the scene. Ensure the liaison follows the safest route. 2 - Logistics Section Chief - Assign a liaison from your section to the scene. Ensure the liaison follows the safest route. 3 - PIO - Set up a media room. Get me some talking points. Get out the first press release. I want a draft press schedule, too. 4 - Planning Section Chief - Investigate what is going on. Get a Situation Status out to everyone ASAP. 5 - Liaison Officer - Send liaisons out to Family Assistance, and to the Airline. 6 - LEO -

EOC Commander Airport Coordinator, AEROS Airlines Liaison, Clerk, Communications Unit Leader, EOC Commander, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement

Page 9 (DCN 15-7301/9999-v1.0)



We will probably need crowd control. Get some teams together. Set up Security for the Media Room. Arrange escorts for the Media. We don't want them wandering the airport. 7 - Comms Leader - Ensure the EOC is fully functioning with comms. Next, ensure the Media Room has working phones, faxes, etc., for the Media. 8 - Finance and Admin Section Chief - Start working the EMACs we'll need. Get a budget together and charge numbers. Get the necessary financial instruments in place for anything we don't have on hand. 9 - Safety Officer - Find out the hot/warm/cold zones and safest approach. Post it on the Bulletin Board. Get us update. Arrange escorts for those who need to get safely to the scene. Keep an eye out for Traumatic Stress effects. 10 - Deputy - Be my backup and go around to get a headcount from everyone.

Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Jul 2 0738Somebody at office door

Visitor: I have asked each Section Chief and the Officers to keep a current headcount and keep you informed of any changes, including any staffing changes. You might want to be pro-active and request this from them periodically, especially as we go into meetings.

Have you taken a headcount? Is your staff present and accounted-for?



Visitor: Be sure to keep the Planning Section Officer updated frequently on your headcounts and staffing resources, so he can include that in his planning.

Have you taken a headcount of the personnel in your Section? Is there anyone missing or unaccounted-for?

Airport Coordinator

Finance/Administration Section Chief, Liaison Officer, Logistics Section Chief, Operations Section Chief, Public Information Officer, Safety Officer


Visitor: Be sure to keep the Planning Section Officer updated frequently on your headcounts and staffing resources, so he can include that in his planning.

We need to do a headcount. Who is missing? Is everyone in your Section present and accounted for?

Airport Coordinator Airport Law Enforcement

Jul 2 0739 Phone call is being received.

Caller: This is the Comm Center. At 7:17 am we received a call of a ticket agent down at the AEROS Airlines concourse. This call is to let you know EMS is responding to the ticket counter with a report of several passengers unconscious. ARFF is responding to the terminal curb. Fire Chief is assuming command, he is setting up ICS Command Post. We have requested the EOC be established.


EOC Commander

Page 10 (DCN 15-7301/9999-v1.0)



Is the EOC stood up? Have all called in?


Inter-Agency Liaisons - We need to get our liaisons out. Send someone to Family Assistance, and get someone to liaison with us from AEROS Airlines.

Airport Coordinator Liaison Officer


Note: Liaison Officer: Designate a liaison for Family Assistance (Telephone your designated liaison to Family Assistance using the topic "Report to Family Assistance".)

All (Airport)


Note: Players can now call Liaison Officer, to discuss: Report to Family Assistance: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)


Note: Liaison Officer: Designate a liaison to AEROS Airlines (Telephone your designated liaison to the carrier (AEROS Airlines) using the topic "Report to Carrier".)

All (Airport)


Note: Players can now call Liaison Officer, to discuss: Report to Carrier: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)


Caller: Be sure you select the right person for the job. The person designated to be the liaison to the Command Post should be knowledgeable about Command Post operations, and able to work under pressure. This person should know how to assist yet stay out of the way. Another important trait of the CP Liaison is the ability to know the kinds of information to relay to the EOC. In terms of timing, the EOC needs to send an EOC rep to the command post to act as a liaison immediately. Without a liaison, the EOC will find themsevles getting inaccurate information and, consequently, compromised situational awareness and the potential for making the wrong decision.

The Commander wants to know: Have you sent a liaison to the scene? What qualifications does he/she have? When you assign the liaison, be sure they stay away from the affected area. Have the liaison report back to you with a quick situation status report (SITSTAT).

Airport CoordinatorLogistics Section Chief, Operations Section Chief


Note: Operations Section Chief: Assign your liaison to the command post. Be sure the liaison follows safety rules. (Make a phone call to the Command Post Liaison for Operations. Use the topic "Get SitStat".)

All (Airport)

Page 11 (DCN 15-7301/9999-v1.0)




Note: Players can now call Operations Section Chief, to discuss: Get SitStat: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)


Note: Logistics Section Chief: Assign your liaison to the command post. Be sure the liaison follows safety rules. (Make a phone call to the Command Post Liaison for Logistics. Use the topic "Get SitStat".)

All (Airport)


Note: Players can now call Logistics Section Chief, to discuss: Get SitStat: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)


I've just activated a HazMat response and an MCI. There appears to be more than a dozen people down. Have ordered the terminal evacuated. Establishing a hot zone. Specific substance is unknown. Repeat: I've just activated a HazMat response and an MCI. It appears to be more than a dozen people down. Have ordered the terminal evacuated. Establishing a hot zone. Substance is unknown. Requesting law enforcement and airport operations to respond to the command post. Comm Center, establish mass casualty notifications .

Incident Commander



Note: EOC Commander: ARFF is out of index. Issue a NOTAM to close the airport (or terminal) until further notice. (Place a telephone call to the Air Traffic Control tower using the topic "NOTAM Closed". Inform your staff and the airport Comms Center, and any other appropriate parties.)

All (Airport)


Note: Players can now call EOC Commander, to discuss: NOTAM Closed: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)


Note: Public Information Officer: You will need to work with the Commander to develop a media

All (Airport)

Page 12 (DCN 15-7301/9999-v1.0)



conference schedule. (Email the Commander and ask him if he has a preference. You should make your recommendation, also. Use the subject "Suggested Media Schedule". Post the resulting schedule to the Bulletin Board.)


This is the Comm Center, roger that. Establishing mass casualty notifications now.




What do you think is going on here? It doesn't seem like a pathogen to me. People are down too fast. Do you think there is something infectious? We should discuss whether to shut down the airport or just the immediately affected area. What do you think?

EOC Deputy



First Press Release - Can you get a quick press release ready? The Commander says just send one out ASAP, he doesn't have time to review it. When you issue it, blind-copy myself and the Commander. Keep it very brief.

Airport Coordinator Public Information Officer

Page 13 (DCN 15-7301/9999-v1.0)




Note: Public Information Officer: Send out an initial press release. (Send an email to your listed media outlets using the subject "Airport Response". You may put your content in the body of the email or as an attachment. Be sure to Blind copy the EOC Commander.)

All (Airport)


Caller: Does anyone know where our AEP is? We should post an electronic copy to the Bulletin Board. The commander has asked that one of the Section Chiefs should post it. Thanks.

Clerk

Communications Unit Leader, EOC Commander, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff


We need Maintenance to shut down the air handler over the AEROS Airlines counter, and adjoining counters.

LogisticsLogistics Section Chief, Operations Section Chief


Note: Logistics Section Chief: You were requested to shut down the air handler. (Respond to that request by calling the Maintenance Department using the topic "Shut Down Air Handler". Be sure to have the Safety officer on-scene tell the maintenance crew the safest route.)

All (Airport)


Note: Players can now call Logistics Section Chief, to discuss: Shut Down Air Handler: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)


Note: EOC Commander: Task your Deputy of Operations to call a stand-up meeting for the purpose of initial planning. Have him task the staff members of each team to provide input to their Chiefs. Hold the meeting at 8:00 a.m. sharp. (Send an email to the Deputy of Operations using the subject "Call Stand Up Meeting".)

All (Airport)

Jul 2 0745 Phone call Caller: This call is to let you know EMS is Operations EOC Commander,

Page 14 (DCN 15-7301/9999-v1.0)



is being received.

responding to the ticket counter with a report of several passengers unconscious. ARFF is responding to the terminal curb. Fire Chief is assuming command, he is setting up ICS Command Post.

What else do you need to know?



Caller: Hi, boss. Looks like they're going to need some tents out here. Most of the travelers have rushed outside. Also, traffic is getting jammed up. Might want to send an officer to direct traffic.

Will you let planning know?

Logistics Logistics Section Chief


Caller: Okay, thanks.

The Comm Center manager asked about the location of the Media Room. What do you consider when deciding on the location for the Media Room?

Maintenance Public Information Officer

Jul 2 0747


Unknown chemical released at Birmingham Intl. All

Jul 2 0747



Jul 2 0747



Jul 2 0747


0 Injured, at least 0 Dead All

Jul 2 0747


Hazmat On Scene at AEROS Airlines Ticket Counter All

Jul 2 0747




Hazmat Outbreak All

Page 15 (DCN 15-7301/9999-v1.0)




Caller: We're going to need any maps you have to be posted to the bulletin board. See what you and your staff can dig up that will be useful.

Do we have detailed maps of the concourse?



Visitor: Okay, thanks.

We need to plan for this incident. We need to make sure we check all sources of information, like internet news and TV news, not just sources at the airport. What information should we focus on? What could impact our planning? What other sources of information should we check to aid in planning for this incident?

Airport Coordinator

Airport Coordinator, AEROS Airlines Liaison, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff


Stand Up Meeting in 15 Minutes - The Commander is calling a stand-up meeting in 15 minutes.

Airport Coordinator

AEROS Airlines Liaison, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Page 16 (DCN 15-7301/9999-v1.0)



Jul 2 0810Publish Meeting slides

Stand-Up Planning Meeting All (Airport)

EVACUATE PUBLIC


Jul 2 0830



Jul 2 0830


More Passengers Down at Birmingham Intl. All

Jul 2 0830



Jul 2 0830



Jul 2 0830


Unknown Chemical at Birmingham Intl. Injures 0 - Airport Closed All

Jul 2 0830


At least 0 Dead All


Passengers Down at Birmingham Intl. All

Jul 2 0830 Somebody at office door

My throat is really itchy. Are we in a safe place?Clerk Airport Coordinator,

AEROS Airlines Liaison, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport

Page 17 (DCN 15-7301/9999-v1.0)



Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Jul 2 0830 Bulletin Comm Center Log Communications Center All


Note: EOC Commander: Always think one step ahead. With chlorine identified as the culprit, you can start planning the Rehabilitation phase. (Send an email to your Coordinator using the subject "Call Meeting to Plan for Rehabilitation". Ask him to call the meeting for roughly 9am.)

All (Airport)


Quick update. It's a chlorine release. Fairly big container. Looks like about 20 gallons From a large damaged container near the ticket counter. HazMat is securing the container for evidence.

Operations

Airport Coordinator, AEROS Airlines Liaison, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff


Command Post needs additional perimeter security ASAP. There are a lot of people rubbernecking here.

Operations

Airport Law Enforcement, Operations Section Chief

Page 18 (DCN 15-7301/9999-v1.0)




Note: Airport Law Enforcement: You were requested to secure the Command Post perimeter. Respond to that request. (Contact your staff (by any method) to arrange perimeter security by using the topic "Secure CP Perimeter")

All (Airport)


Facts About Chlorine - I am attaching some fact sheets about chlorine that may be helpful in dealing with the spill.

Clerk



Note: Safety Officer: One of your jobs is to ensure that responders and EOC staff are kept as safe as possible in risky situations. That includes keeping an eye open for signs of stress or exposure. (Read up on the effects of chlorine. If anyone shows signs of being affected, have them checked out by EMT by radio using the topic "EOC Staffer Needs Check-Over")

All (Airport)

Jul 2 0831 Somebody at office door

I just came in from curbside. We have a lot of people who are tired, hot, and anxious blocking the roadway. What do we do with this crowd? At the minimum, I think we should: 1. Select an alternate safe site for them. 2. Arrange transportation to the holding site. 3. Arrange for food, water, and medical support. Should we be prepared for longer-term lodging? Why? What do you think about providing phone lines for them to call home? Should we set up a tent with some portable toilets?

Airport Coordinator Airport Coordinator, AEROS Airlines Liaison, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport

Page 19 (DCN 15-7301/9999-v1.0)



Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff


Talking Points Requested - It is important to inform the public about this event, especially as concerns rumors of terrorism. The EOCC requests your Talking Points as soon as possible via email. The commander wants you to call a Press Conference right after our 9:15 Planning Meeting. Send out an announcement to the press.



Note: Public Information Officer: Talking Points were requested. Draft a set of talking points and send to the EOC Commander with a copy to the Deputy. (Use email to distribute your draft Talking Points using the subject "Talking Points Draft 1". Be sure to copy the Deputy.)

All (Airport)


Transport is needed for stranded PAX not injured. Logistics Logistics Section Chief


Note: Logistics Section Chief: You were asked to provide transportation for non-injured passengers. (Respond to that request by conferring with Operations and Finance to determine where uninjured passengers will go. Then, task the Transportation unit by phoning them using the topic "Non-Injured Transport".)

All (Airport)


Caller: If you haven't already done so, be sure to send your estimated budget, including accounting charge numbers, to the EOCC. Airport Coordinator Finance/Administration

Section Chief

Jul 2 0831 Bulletin FBI Special Agent Arrival FBI Agent All


Note: Airport Law Enforcement: The FBI faxed a request for a briefing. Get together with your staff and draft a brief. (Send your draft to the EOC Commander via email, using the subject "Draft FBI Briefing")

All (Airport)

Jul 2 0831 Phone call is being

Caller: Make arrangements to include me in your next press conference.

Airport Board Public Information

Page 20 (DCN 15-7301/9999-v1.0)



received. When are you going to have your press conference? I want to be there.

Chairperson Officer


Several media outlets, including CNN, are in the lobby. Some are asking for a brief, others are nosing around. What should I do?



Jul 2 0832 Tv Hazmat Team at Airport All


Arrange Shelter, Food for those Stranded - We may end up with hundreds stranded in the airport, possibly overnight. The Commander has asked you four to pull together an action plan, with budget, to transport those stranded to another location. Submit your outline, high-level plan to him for approval in the next 20 minutes.

Airport Coordinator

Finance/Administration Section Chief, Logistics Section Chief, Operations Section Chief, Planning Section Chief


Note: Planning Section Chief: You were asked to draft up a plan for taking care of stranded passengers. You will take the lead on this. You should meet with Operations, Logistics, and the Fin/Admin Section Chiefs. Draft up a high-level (bullet list) plan. (Submit your plan to the Commander via email within 15 minutes. Use the subject "Plan for Stranded Pax (draft)".)

All (Airport)


Caller: Have you sent out instructions for staff to follow proper accounting procedures? If not, please do so before people start spending all kinds of money.Caller: Be sure to copy everyone, ok?

Airport Coordinator Finance/Administration Section Chief


Worker protection - There are safety concerns for passengers, agents, and ARFF. Is there enough protection for rescue workers and passengers? Reply to me and copy the EOC staff on your findings so that all responders can take appropriate precautions. Distribute the guidance via bulletin board.



Visitor: By the way, it is very, very hot out there.

We have children separated from parents on the curb. How do we notify all of these people?

Clerk Operations Section Chief


What's happening now? We see people out on the curb, fire and police are everywhere. When are we getting a briefing? When did you say that briefing will be? What about a press release?

ReporterPublic Information Officer, Public Information Staff


Caller: Quick Update: We are now treating the site as a crime scene. We have identified the container as an illegal shipment.

Incident Commander Airport Law Enforcement

Page 21 (DCN 15-7301/9999-v1.0)




Note: Airport Law Enforcement: An illegal shipment was identified. Take action to treat the scene as a crime scene. (Assign appropriate tasks to the LE officer on duty, via radio, using the topic "Secure Crime Scene".)

All (Airport)


I just saw someone from Accounting who was near the release when people were passing out. She is at her desk now, laughing at nothing. Is this from the chemical? Could this be a CIS reaction. Should someone check her out?

Clerk Safety Officer


Caller: Ok, here are some more details. As best as can be reconstructed, a large container arrived at the counter. Apparently, it was damaged. When the clerk and the delivery boy handled it, they were overcome immediately and collapsed. Nearby passengers happened to be an elderly man in a wheelchair, who also succumbed, along with a small child. The clerk and the old man are fatalities.

Hazmat says it's reasonable to assume within 5 feet the concentration would exceed 50ppm, which will cause severe injury, possibly death. Does that help you scope the magnitude of this event?

Operations Operations Section Chief


Insurance - The Board's CFO wants to know if we have we heard from our insurance company. He says he wants you to email him with an update.

Clerk EOC Commander

Jul 2 0833 Realistic radio message

Quick status update: Appears more than 10 unconscious. Some may be additional fatalities. Evacuation of terminal continues.

Operations Airport Transportation Unit, Communications Unit Leader, EOC Commander, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety

Page 22 (DCN 15-7301/9999-v1.0)



Staff


Caller: The terminal curb is crowded with dozens of injured passengers awaiting transport to the hospital. We have roughly a hundred more who are fine, with nowhere to go. We need crowd control and transportation.

Logistics Airport Law Enforcement


Note: Airport Law Enforcement: You were asked to provide crowd control curbside. There are 2 tasks associated with this. (Contact Maintenance and arrange for barriers and cones. Do this by sending an email using the subject, "Barriers Needed".)

All (Airport)


Note: Airport Law Enforcement: You were asked to provide crowd control curbside. There are 2 tasks associated with this. (Call your staff and determine who is available for crowd control. Use the topic "Crowd Control Availability". Task your staff to assign a team.)

All (Airport)


Note: Players can now call Airport Law Enforcement, to discuss: Crowd Control Availability: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)


Passengers Wait in Heat All


My people are out of the building, but the checkpoint is not secure. When can we get back to secure it? What is the status of the incident? What is important for me to know?

TSA Representative EOC Commander


Caller: Plan for our arrival between 9:00 and 9:30 a.m.

I assume you received our fax? We are sending a special agent to your EOC. Where should he report?

FBI Agent Airport Law Enforcement


Airlines are still operating equipment on ramp in proximity to passengers. You need to take care of this.

Airfield Operations Safety Officer


We are available for support. Would you like to set up a Joint Information Center? What would you like us to do to help?

Emergency Manager Communications Unit Leader

Jul 2 0834 Phone call Caller: Looks like the passengers are hot and Maintenance Logistics Section Chief

Page 23 (DCN 15-7301/9999-v1.0)



is being received.

sweaty, too. We should get some water to them, too.

My people are here on the curb, and need some water. Can you check with logistics and get a truck out here with a couple of cases?


Sitrep Requested - Please provide a sitrep as soon as you can to the Chairperson.

Airport Board Secretary EOC Commander


Passengers Worried All


We have six 757's full of passengers on ramp, and a couple hundred passengers being held on the ramp. What do we do with them?

Airfield Operations Operations Section Chief


Stand Up Meeting No. 2 All (Airport)


Grieving friends and family are already showing up at the airport. Is there a secured area ready for them, and if so, where is it?




Caller: Local law enforcement has arrived in the EOC. They want a sitstat.You: Okay, thanks.Caller: They're being escorted over to you. Should be at your door in a few minutes.

Operations Airport Law Enforcement


Press Conference Schedule - The EOCC wants you to circulate your press conference schedule. Send a copy via email to all staff and the Comm Center as soon as possible.



Caller: Ok, post your report to the bulletin board. Tie up any loose ends with Ops and Logistics.

What safety issues have you observed, if any, as a result of your walk-around?



What's happening? I hear a Hazmat team is there, and the news says there are people dead. I need a SITREP. Give me a quick rundown. Is there a danger outside the airport?

Mayor EOC Commander


Did the chemical release disperse into the ground water? What can you tell me?

Environmental Protection Agency Rep.

EOC Commander

Page 24 (DCN 15-7301/9999-v1.0)




Snacks for the Public Requested - Let's get Catering to pass out some snacks out there for the stranded passengers. It will keep them occupied, and if they're fed, they won't be as irritable.

Logistics Logistics Section Chief


We'd like to relocate two of our ARA Airlines aircraft from your airport to our main hub. Otherwise, they'll be out of position for tomorrow's flight schedule. Can you open the airport long enough to let them depart without passengers?

Carrier Operations Section Chief


Caller: Some responders have dying radios. Send new batteries or fresh radios. Logistics Communications Unit

Leader


1 Dead, Others Treated All


Do we have an estimated time that we will re-open the airport?

CarrierEOC Commander, Operations Section Chief


Hello. I understand you have a HazMat incident on your hands. Was this an accident, or is there a criminal element involved? What actions have you taken so far? What is your perspective on where you would like our assistance? Who should we talk to on the scene?

Police Airport Law Enforcement


Plan for Rehabilitation of Concourse - SECTION CHIEFS: Now that we know the chemical in question has been identifed as chlorine, we need to begin planning for the concourse clean-up. The Commander wants your input now, as bullet points for an outline of the Rehabilitation plan. We will conduct the Rehabilitation Planning Meeting at 9:15, or earlier if everyone is ready. Gather input from your staff. At 9:00, we will send out slides for you to update in preparation for the 9:15 meeting. COMMS LEADER: Are there any new requirements? OPS and LOGISTICS: How do you anticipate the support requests will change? SAFETY: What new measures need to be put in place to protect our clean-up crews? LEO: Will you need to rotate out staff? Send your bullet list to me and copy one another. Do not confine your plans to just these questions. Let's come up with a solid plan so we can get this airport back up and running.

Airport Coordinator Airport Coordinator, AEROS Airlines Liaison, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information

Page 25 (DCN 15-7301/9999-v1.0)



Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff


Reminder - Rehabilitation Meeting at 9:15 - Reminder - Rehabilitation Meeting at 9:15 ============================== You will be sent some slides to update in a few minutes. Have them ready for the Rehabilitation Meeting at 9:15.

Airport Coordinator

Airport Coordinator, AEROS Airlines Liaison, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff


Safety Walk-Around - I haven't seen anyone from Safety here. Have you sent anyone to walk around the area? Some people are concerned about chemical exposure.

Operations Operations Section Chief, Safety Officer


Request granola bars, protein bars for responders. Logistics Logistics Section Chief


I thought the airport was closed, but I'm still hearing take-offs. What gives?

Local Citizen Airport Coordinator, AEROS Airlines Liaison, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section

Page 26 (DCN 15-7301/9999-v1.0)



Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff


Caller: Are you seeing any traumatic-stress symptoms from the scene?

What work/rest cycle guidance have you issued, and where is it posted?

Airport Coordinator Safety Officer, Safety Staff


We hear you have some fatalities. Can you confirm? A morgue tent is coming, right? So how many are dead? Is this a terrorist incident?



Do you know what caused the accident? We have rumors it was a terrorist act. Can you confirm? Is it true there are 0 dead now? What else can you tell me? Can I quote you?



More Die at Birmingham Intl. All

REHABILITATION MEETING



What is this, a terrorist event? How many died? We heard at least 14. Is that correct? The hospital says there are 30 injured. Can you confirm? Have the families been notified? When will the airport re-open? What was the cause of the spill? Were any airport workers injured? What about all the stranded passengers? Will the airlines honor their itineraries?

Reporter

EOC Commander, Public Information Officer, Public Information Staff

REHABILITATION OF CONCOURSE



Cleaning Up - Just wanted to let everyone know current status. Hazmat team is cleaning up, but the terminal is in a shambles. We need to plan on extra cleaning before we reopen.

Logistics Airport Coordinator, AEROS Airlines Liaison, Airport Transportation Unit, Clerk, Communications Staff, Communications

Page 27 (DCN 15-7301/9999-v1.0)



Unit Leader, EOC Commander, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Jul 2 1000 Tv Latest News All


Caller: Hazmat team is currently conducting clean-up and remediation. Estimate for completion is 3 hous. Operations EOC Commander


Caller: Whatever information you obtain, remember it is close-hold.

Has Legal contacted the appropriate outside attorney for potential lawsuits?



Return Pax - We'll need those buses again if we're going to get the passengers back from the hotel.

CarrierLogistics Section Chief, Operations Section Chief


Updated situation - The Comms Center says the media is clamoring for more information. Do you have an updated press release ready? Send to the EOCC for approval by forwarding this email to the EOCC with your content.



We need more water and ice at the concourse. Logistics Logistics Section Chief


Estimate to Reopen? - Do you have an estimate on when we will re-open? Carrier



We have a source at the hospital who says one of your Accounting personnel witnessed the death of a child, and is now in the Psych ward.

Reporter Public Information Officer, Public Information Staff, Safety Officer, Safety

Page 28 (DCN 15-7301/9999-v1.0)



Can you comment on that? Staff


Hey, I just talked to the Commander, and he wouldn't answer any of my questions. Can you tell me what the cause of the incident is? How about the number of deaths? How many have been injured? Who is at fault here?

Reporter

Airport Transportation Unit, Communications Staff, Communications Unit Leader, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Staff, Operations Staff, Planning Staff


Update to Board Requested - Please provide a budget status update ASAP. Airport Board CFO EOC Commander


US Air 575 wants to depart. What's the status of the airport?

AEROS Airlines Liaison



Chemicals cleared, all victims transported. Hazmat standing by with one truck for hot spots. All other equipment returning to station. Hazmat has turned the site over to Maintenance.

Incident Commander



Note: EOC Commander: Call a planning meeting for the demobilization phase. (Send an email to your full EOC staff, callling for demobilization planning. Use the subject, "Planning meeting for demobilization phase" and instruct that attendance is mandatory.)

All (Airport)

Page 29 (DCN 15-7301/9999-v1.0)




Stress Brings Down Accountant All


Janitorial staff have been sent to clear counter area and curb side of remaining debris. Maintenance Operations Section

Chief


Board Inquiry - Update Requested - The Board has requested a status update. Please provide a SITSTAT brief by forwarding this email with your response to the EOC Commander as soon as possible. No more than one paragraph.

Airport Coordinator

Finance/Administration Section Chief, Airport Law Enforcement, Liaison Officer, Logistics Section Chief, Operations Section Chief, Public Information Officer, Planning Section Chief, Safety Officer


This is Landside Operations. We are now taking over the Command Post. Repeat: Landside Operations is now the Incident Commander.

Incident Commander



Demobilization Planning Meeting to be Held in at 11 AM - All hands prepare to demobilize. Be prepared for a submit your slides for the planning meeting for demobilization. Attendance is mandatory.

Airport Coordinator Airport Coordinator, AEROS Airlines Liaison, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, Family Assistance Liaison, Finance/Administration Section Chief,

Page 30 (DCN 15-7301/9999-v1.0)



Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff


We are standing down the Command Post. Repeat: We are standing down the Command Post.

Incident Commander


DEMOB PLANNING MEETING


DEMOBILIZATION


Jul 2 1300 Tv Illegal Shipper Dead All

Jul 2 1300 New email Hotwash: Lessons Learned - Before leaving, Airport Coordinator Airport Coordinator,

Page 31 (DCN 15-7301/9999-v1.0)



message

everyone must fill out a hotwash form with lessons learned and post it to the Bulletin Board. This will help crystallize what you have learned while it is still fresh in your mind. You don't have to write an essay. Use clear, simple bullet points to remind you later when we have a deeper, more formal AAR.

AEROS Airlines Liaison, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff


Note: EOC Commander: Email the tower with instructions to re-open the airport. (Email the tower using the subject "NOTAM: Re-Open Airport")

All (Airport)


Caller: Finance can probably be relieved first.

Can we shut down the EOC now?Clerk EOC Commander


Note: Operations Section Chief: Submit your Lessons Learned (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)


Note: Logistics Section Chief: Submit your Lessons Learned (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Jul 2 1300 Facilitator Note: Planning Section Chief: Submit your All (Airport)

Page 32 (DCN 15-7301/9999-v1.0)



note

Lessons Learned (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)


Note: Airport Law Enforcement: Submit your Lessons Learned (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)


Note: Public Information Officer: Submit your Lessons Learned (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)


Note: Finance/Administration Section Chief: Submit your Lessons Learned (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)


Note: EOC Commander: Submit your Lessons Learned (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to Ops. Use the subject "Lessons Learned".)

All (Airport)


Note: Safety Officer: Submit your Lessons Learned (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Page 33 (DCN 15-7301/9999-v1.0)




Note: Liaison Officer: Submit your Lessons Learned (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)


CIS reporting - Do you have a list of responders who were exposed and may require CIS debriefing? Be sure to summarize any of those concerns for the hotwash. Reply to the EOC Commander with your draft comments now.



Final Receipts - Before leaving, be sure to submit all receipts and paperwork to Finance. Airport Coordinator



Well, how did the story end? Are you going to call a final press conference?



Board Requests Financials - This is the Personal Assistant to the Board Chairperson. I need a financial estimate of the incident to-date, and estimated costs.

Airport Board Secretary

EOC Commander, Finance/Administration Section Chief


Death Toll Update All

Jul 2 1301 Phone call Airport Board CFO EOC Commander,

Page 34 (DCN 15-7301/9999-v1.0)



is being received.

Please provide an update. We are most concerned with costs associated with this event. How do you plan to recover?



I assume the airport is going to pay for the lodging and voucher costs for our passengers. Would you confirm that?



Final SITSTAT - Please give me your latest update, and an estimate of when the airport will re-open. The board requests a written analysis from you. Include the topic: actions that can be taken to prevent a recurrence of this situation.



Airport Worker Arrested All


Outbrief All (Airport)

Jul 2 1311 Bulletin NOTAM: Airport Open Communications Center All

Page 35 (DCN 15-7301/9999-v1.0)



A.3.2 Hazmat – Assessed Tasks by Role

AIRPORT LAW ENFORCEMENT

An illegal shipment was identified. Take action to treat the scene as a crime scene.

Submit your Lessons Learned

The FBI faxed a request for a briefing. Get together with your staff and draft a brief.

You were asked to provide crowd control curbside. There are 2 tasks associated with this.

You were asked to provide crowd control curbside. There are 2 tasks associated with this.

You were requested to secure the Command Post perimeter. Respond to that request.

COMMUNICATIONS UNIT LEADER

Ensure the EOC is fully functioning with comms.

EOC COMMANDER

ARFF is out of index. Issue a NOTAM to close the airport (or terminal) until further notice.

Always think one step ahead. With chlorine identified as the culprit, you can start planning the Rehabilitation phase.

Call a planning meeting for the demobilization phase.

Email the tower with instructions to re-open the airport.

Get your staff organized from the moment they report. Here's some good advice: Get out your AEP checklist and refer to it.

Radio your staff to stand up the EOC. Use the topic "Stand Up EOC".


Task your Deputy of Operations to call a stand-up meeting for the purpose of initial planning. Have him task the staff

members of each team to provide input to their Chiefs. Hold the meeting at 8:00 a.m. sharp.


Provide a high-level quick report to the Commander, giving a run-down of financial instruments in place. Include a total

Page 36 (DCN 15-7301/9999-v1.0)



budget number. You can provide a breakdown later.


LIAISON OFFICER

Designate a liaison for Family Assistance

Designate a liaison to AEROS Airlines



Assign your liaison to the command post. Be sure the liaison follows safety rules.


You were asked to provide transportation for non-injured passengers.

You were requested to shut down the air handler.


Assign your liaison to the command post. Be sure the liaison follows safety rules.




You are the keeper of the Airport Emergency Plan for this incident. Locate your AEP and send it to the EOC staff.

You were asked to draft up a plan for taking care of stranded passengers. You will take the lead on this. You should meet

with Operations, Logistics, and the Fin/Admin Section Chiefs. Draft up a high-level (bullet list) plan.

Your role is to stay ahead of the incident curve, planning the EOC response. To start, dig up your incident checklist for

Hazmat.


Send out an initial press release.

Page 37 (DCN 15-7301/9999-v1.0)




Talking Points were requested. Draft a set of talking points and send to the EOC Commander with a copy to the Deputy.

You will need to work with the Commander to develop a media conference schedule.

SAFETY OFFICER

Find out the hot/warm/cold zones and safest approach.

One of your jobs is to ensure that responders and EOC staff are kept as safe as possible in risky situations. That includes

keeping an eye open for signs of stress or exposure.


Page 38 (DCN 15-7301/9999-v1.0)



A.4 Scenario: Mass Casualty Accident

A.4.1 Mass Casualty Accident – Scenario Outline

SCENARIO SET-UP


Dec 5 2059


Introduction All

Dec 5 2059


Thanksgiving Travel Increased All

Dec 5 2059


Lotto All

Dec 5 2059


37 Thunderstorms, 41 Rain, 40 Rain, 4342 Cloudy, 42 Cloudy All

Dec 5 2059


Heavy Fog All

Dec 5 2059


Temperatures for the week in low 40s All

Dec 5 2059


High Holiday Travel at Birmingham Intl. All

Dec 5 2059 Bulletin List of Acronyms Exercise Control All

Dec 5 2059

New email message

Understanding the ICS - Here are some documents that will help you with understanding the Incident Command Structure and the roles and responsibilities within it.

Exercise Control All (Airport)

Dec 5 2059 Bulletin Useful Links Exercise Control All

Dec 5 2059 Bulletin IAP Template Exercise Control All

Page 39 (DCN 15-7301/9999-v1.0)



Dec 5 2059

New email message

FAA Circular 150/5210-6D - Attached please find FAA Circular entitled Aircraft Fire Extinguishing Agents (number 150/5210-6D) for your ready reference.


Dec 5 2059

New email message

FAA Circular 150/5210-7D - Attached please find FAA Circular entitled Aircraft Rescue and Fire Fighting Communications (number 150/5210-7D) for your ready reference.


Dec 5 2059 Bulletin NWS Report of Fog Exercise Control All

AIRCRAFT EMERGENCY LANDING


Dec 5 2100


Dense Fog All

Dec 5 2101

Phone call is being received. Hey, boss. Am I supposed to report in? Clerk


Dec 5 2101

Facilitator note

Note: EOC Commander: Now that the EOC has been stood up, declare yourself the EOC Commander. Inform your staff verbally and notify the Confirm your intentions with the Comm Center. (Confirm your intentions with the Comm Center via email, using the subject "EOC Commander in Charge".)

All (Airport)

Dec 5 2101

Facilitator note

Note: Liaison Officer: Contact AEROS Airways and tell them we are requesting a representative to the EOC. (Call, email or radio AEROS Airways using the topic "Send AEROS Rep".)

All (Airport)

Dec 5 2101

Facilitator note

Note: Players can now call Liaison Officer, to discuss: Send AEROS Rep: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Dec 5 2101

Facilitator note

Note: EOC Commander: You have an MCI on your hands. Issue a NOTAM to close the airport until further notice. This is a PRIORITY task. (Telephone the Tower with instructions to close the airport until further notice. Use the topic "NOTAM Close Immediately". You have 10 minutes.)

All (Airport)

Dec 5 Facilitator Note: Players can now call EOC Commander, to All (Airport)

Page 40 (DCN 15-7301/9999-v1.0)



2101 note

discuss: NOTAM Close Immediately: SimPlayer: This conversation was not provided in the original AEROS scenario.

Dec 5 2102


This is the tower with an alert 3, AEROS Airlines, a B747 has been diverted to Birmingham Intl. and making an emergency landing with an on-board electrical fire, landing Runway 21C in approximately 3 minutes, aircraft is experiencing intermittent navigation failure, there are 420 SOBs including crew, any questions?

Airport Traffic Control All

Dec 5 2102


This is the Com Center with an alert 3 AEROS Airlines landing runway 21C in 3 minutes with a fire on board and 420 SOB's, Everyone copy?


Airport Coordinator, AEROS Airlines Liaison, Airport Operations Supervisor, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, EOC Deputy, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Dec 5 2103

New email message

Emergency Declaration - The Commander requests an emergency declaration for procurement purposes.

EOC Deputy Finance/Administration Section Chief

Dec 5 2103

New email message

Fuel Requirements - Are we looking at the fuel requirements for the generators going all night long? Will we get more fuel deliveries tomorrow?

EOC Deputy Planning Section Chief, Planning Staff

Dec 5 2103


Is there specific gear for night work? Airport Safety on Duty Airport Coordinator, AEROS Airlines Liaison, Airport Operations Supervisor,

Page 41 (DCN 15-7301/9999-v1.0)



Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, EOC Deputy, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Dec 5 2103


This is the ARFF chief, I am initiating ICS, I am the IC. Incident Commander


Page 42 (DCN 15-7301/9999-v1.0)



Dec 5 2104


This is the IC. We have a B-747 crashed while landing runway 21C, fully engulfed with flames. Initiate mass casualty response and activate the EOC. Have airport operations and LEO respond to the CP, which is 400 feet upwind from the impact site.


Dec 5 2104

Facilitator note

Note: Logistics Section Chief: Support the Incident Commander by sending water, ice, cold beverages to the Command Post. (Locate a supply of water and email staging to deliver to the Command Post. Use the subject "Send Water to Command Post".)

All (Airport)

Dec 5 2104


This is the Communications Center with an Alert 3 AEROS Airlines landing runway 21C in 3 minutes with a fire on board and 420 SOBs. ARFF is IC. Copy?



Dec 5 2105


This is the Communications Center. The B-747 alert aircraft has crashed on runway 21C. The IC has requested a mass casualty response and the EOC to be activated.


Dec 5 2108


Caller: Please establish the EOC.EOC Commander EOC Deputy

Dec 5 2108

Notepad - Team

Fire and Rescue notified the EOC of mass casualty incident. Established the Command Post 400 feet upwind from the impact site.

EOC Deputy All

Page 43 (DCN 15-7301/9999-v1.0)



Activated full call-out of mutual aid responders. Plane down in 2 pieces on runway 21C, survivors and dead bodies are around the scene. (Note from Deputy: Note-keeper, take over from here.)

Dec 5 2109


What can you tell me? Any numbers you can release on fatalities and injured?


Dec 5 2109


You have the primary responsibility for gathering intel, right? What sources are you using? Ok, so in addition to the National Weather Service, TV News, web news, and airport personnel, don't forget you can do some internet research too. Be sure to assign some research tasks to your staff so you can focus on decision-making.


Dec 5 2110


This is your local news station, WARA. We understand that there is dense fog and a AEROS Airlines airline has crash-landed at your airport. We would like to get a briefing. Would you email me a press release? How about a briefing schedule?


Dec 5 2110


This is the Command Post Operations Liaison. Myself and the Logistics Liaison are here on scene.

Incident Commander

EOC Commander, Logistics Section Chief, Operations Section Chief, Planning Section Chief

Dec 5 2114

New email message

Information about DHS Reimbursement - The Commander requests information from you regarding potential DHS reimbursement for this incident. It is my understanding that by filing certain documents and following certain procedures, the Department of Homeland Security may reimburse Birmingham Intl. for the cost of this incident. Please research this matter. We will be looking for a final report during Demobilization planning.


Dec 5 2114

Facilitator note

Note: Finance/Administration Section Chief: You have been assigned a research task by the Commander (via the Deputy). (First, respond to the Deputy's request for information by replying to the email with the subject "Information about DHS Reimbursement". Later, you will be asked to provide a final recommendation during Demobilization planning.)

All (Airport)

Dec 5 2115


AEROS Flight Crashes at Birmingham Intl. All

Page 44 (DCN 15-7301/9999-v1.0)



Dec 5 2116


Caller: We have some information for you. Flight 444 had 420 souls on board. It was an international flight on its final leg from Korea. We're trying to find someone who speaks Korean to help at the scene. You might want to work on that, also.Caller: We have confirmation of 0 injuries and 0 deaths. We know there are more, but this is the confirmed figure so far. There are more bodies still on board, but the rescuers are, of course, focusing efforts on the known surviving passengers.

Who is your EOC Liaison Officer, we are sending a rep now. Myself, actually.


EOC Commander, Public Information Officer, Planning Section Chief

Dec 5 2116

Facilitator note

Note: Planning Section Chief: As part of the Planning Section's intel-gathering duties, we need an update of the number of injured. Call the Operations Liaison at the Command Post to find out. (Telephone the Operations Liaison at the Command Post using the topic "How many are injured?". Report your findings to the EOC staff by phone using the topic "How many are injured?".)

All (Airport)

Dec 5 2116

Facilitator note

Note: Players can now call Planning Section Chief, to discuss: How many are injured?: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Dec 5 2116

Facilitator note

Note: Players can now call Planning Section Chief, to discuss: How many are injured?: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Dec 5 2116

Facilitator note

Note: Public Information Officer: A press release is in order. Draft up your first release and send to the Commander for his approval. Make it brief. You have less than 20 minutes to complete this task. (Send your written draft press release via email to the Commander using the subject "Press Release 1 - Draft for Your Approval".)

All (Airport)

Dec 5 2116

Facilitator note

Note: Public Information Officer: Put together a draft briefing schedule for the press. Task this to a staff member. Your staff person should be instructed to send the draft to you for your approval. Once approved, remember to post it for everyone. (Email or phone your PIO Staff with instructions to produce a briefing schedule. Use the topic "Prepare Briefing Schedule for Commander".)

All (Airport)

Page 45 (DCN 15-7301/9999-v1.0)



Dec 5 2116

Facilitator note

Note: Players can now call Public Information Officer, to discuss: Prepare Briefing Schedule for Commander: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Dec 5 2116

Facilitator note

Note: Airport Law Enforcement: Law Enforcement needs to survey the airport to determine areas vulnerable to crime. (Call, email, or radio the LEO on duty to escort a Safety officer on duty for a joint survey. Use the topic "LE Survey Airport".)

All (Airport)

Dec 5 2116

Facilitator note

Note: Players can now call Airport Law Enforcement, to discuss: LE Survey Airport: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Dec 5 2116

Facilitator note

Note: Liaison Officer: You need to determine carrier status to help inform planning. Contact airlines and request a status update. (Call AEROS Airlines using the topic "Carrier Update Requested".)

All (Airport)

Dec 5 2116

Facilitator note

Note: Players can now call Liaison Officer, to discuss: Carrier Update Requested: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Dec 5 2116

Facilitator note

Note: Public Information Officer: The media calls will soon be flooding in. Delegate someone on your staff to handle the calls. Give them Talking Points and instructions for how to handle questions they are unsure of. (Email your staff person using the subject "Media Handling". Using email, they have your instructions in writing.)

All (Airport)

Dec 5 2116

Facilitator note

Note: Planning Section Chief: Delegate a task to your staff to keep current on the number of injured, transported and hospitalized. (Email a Planning Staff member to provide that intel every 20 minutes, and before meetings. Use the subject "Staff Intel Task for You".)

All (Airport)

Dec 5 2118

Phone call is being received. What can you tell us about the crash? Reporter

Public Information Officer, Public Information Staff

Dec 5 2118


Visitor: I was told to report to the EOC.

I'm supposed to report to the Liaison Officer. Who is that?

AEROS Airlines Liaison All (Airport)

Page 46 (DCN 15-7301/9999-v1.0)



EOC ACTIVATED


Dec 5 2130

New email message

NOTAM - Airport Closed - Be advised: Birmingham Intl. is now closed due to an aircraft accident on runway 21C.

Operations Staff


Dec 5 2132


I need the triage trailer brought to the site. Incident Commander Airport Coordinator, AEROS Airlines Liaison, Airport Operations Supervisor, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, EOC Deputy, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section

Page 47 (DCN 15-7301/9999-v1.0)



Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Dec 5 2132


Do we have a liasion from AEROS Airlines's partner, Data Airlines, that we can ask if a Letter of Agreement is on file with Birmingham Intl. for handling this type of situation?

Incident Commander


Dec 5 2132

New email message

Event Briefing Notice - Be prepared for a quick event briefing in a few minutes. Bring all status updates. Planning needs an IAP. Logistics needs an update on Procurement. Ops Section Chief needs to give a status update. Financial Section needs your emergency budget. Safety needs to prepare a slide for immediate and long-term concerns. Liaison needs you to work with the carrier and give him an update. PIO needs feedback from your media brief.

Liaison Officer Airport Coordinator, AEROS Airlines Liaison, Airport Operations Supervisor, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, EOC Deputy, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement

Page 48 (DCN 15-7301/9999-v1.0)



Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Dec 5 2132

Facilitator note

Note: Planning Section Chief: Put together an IAP for the EOCC in preparation for the upcoming event briefing. (Go to the "Meeting" tab and create some slides for the "Event Status Briefing". Present the updated IAP.)

All (Airport)

Dec 5 2132

Facilitator note

Note: Logistics Section Chief: Provide procurement update to EOCC for upcoming event briefing. (Go to the "Meeting" tab and create some slides for the "Event Status Briefing". Present your procurement update.)

All (Airport)

Dec 5 2132

Facilitator note

Note: Operations Section Chief: Prepare a status update for the upcoming event briefing. (Go to the "Meeting" tab and create some slides for the "Event Status Briefing". Provide your status update.)

All (Airport)

Dec 5 2132

Facilitator note

Note: Finance/Administration Section Chief: Prepare an emergency budget and send to the EOC Commander in preparation for the upcoming event status briefing. (Go to the "Meeting" tab and create some slides for the "Event Status Briefing". Present the emergency budget.)

All (Airport)

Dec 5 2132

Facilitator note

Note: Safety Officer: Prepare a slide outlining any immediate and long-term concerns you have about the situation in preparation for the upcoming event briefing meeting. (Go to the "Meeting" tab and create some slides for the "Event Status Briefing". Provide your immediate and long-term concerns about the situation.)

All (Airport)

Dec 5 2132

Facilitator note

Note: Liaison Officer: Talk to the carrier and prepare slides to the EOC Commander for the upcoming event briefing meeting. (Go to the "Meeting" tab and create some slides for the "Event Status Briefing". Provide the feedback from your conversation with the carrier.)

All (Airport)

Dec 5 2132

Facilitator note

Note: Public Information Officer: Prepare feedback slides from the media brief you recently held, highlighting any concerns, in

All (Airport)

Page 49 (DCN 15-7301/9999-v1.0)



preparation for the upcoming event update brief. (Go to the "Meeting" tab and create some slides for the "Event Status Briefing". Provide the feedback of your recent media brief.)

Dec 5 2133


I need logistical support out here, lights and generators, ASAP Incident Commander


Dec 5 2133

New email message

Request long-term resource needs - Please send me your long-term resource needs ASAP. Liaison Officer Planning Section Chief

Dec 5 2133

Facilitator note

Note: Logistics Section Chief: Get your Logistics Staff to send Lights and Generators to the CP. (Make a phone call to the Logistics Staff role using the topic "Send Lights and Generators to scene")

All (Airport)

Dec 5 2133

Facilitator note

Note: Players can now call Logistics Section Chief, to discuss: Send Lights and Generators to scene: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Dec 5 2133

Facilitator note

Note: Planning Section Chief: Email the Liaison officer with your long-term resource needs. (Send an email to the Liaison officer using the subject "Long-term Resource Needs".)

All (Airport)

Dec 5 Phone call Caller: They say they have on-scene witnesses Communications EOC Commander,

Page 50 (DCN 15-7301/9999-v1.0)



2133 is being received.

calling in details and want to know our statement. PIO needs to give a public statement.

The media keeps calling and asking for details - what do I tell them?

Center Public Information Officer

Dec 5 2134


We need escorts for city fire and ambulances coming on scene. Incident Commander


Dec 5 2134

New email message

Media brief sign off - I need to see your media brief for sign off. Liaison Officer Public Information

Officer

Dec 5 2134

Facilitator note

Note: Public Information Officer: Email the Liaison officer with your media brief for him to sign off. (Send an email using the subject "Media Brief" to the Liaison Officer.)

All (Airport)

Dec 5 2134


I need an airline manifest and a liaison from the airline to report to the command post.

Incident Commander Airport Coordinator, AEROS Airlines, AEROS Airlines Liaison, Airport Operations Supervisor, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, EOC Deputy, Family

Page 51 (DCN 15-7301/9999-v1.0)



Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Dec 5 2134

New email message

72-Hour Staffing - Please send me your 72-hour staff schedule ASAP. EOC Deputy Planning Section

Chief, Planning Staff

Dec 5 2134

Facilitator note

Note: Planning Section Chief: The Deputy has tasked you to draw up a 72-Hour staffing plan. Confer with your staff, and send the Deputy your draft staffing plan. (Develop your plan and attach it to your reply to the email with the subject "Please send me your 72-hour staff schedule ASAP." Then, post your plan to the Bulletin Board.)

All (Airport)

Dec 5 2134

New email message

Escorts for fire and ambulances. - I've got escorts for the city fire truck and ambulances. Let me know if you need more.

Staging Manager Planning Section Chief, Planning Staff

Dec 5 2135


I need a translator out here! Incident Commander Airport Coordinator, AEROS Airlines Liaison, Airport Operations Supervisor, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, EOC Deputy, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section

Page 52 (DCN 15-7301/9999-v1.0)




Dec 5 2135


I need personnel to help secure the CP. There are injured passengers rushing to us for help and we cannot understand them. It is very chaotic out here!

Incident Commander


EVENT BRIEFING MEETING


TRIAGE AND TRANSPORT


Dec 5 2301


Temporary shelters are needed for triage, rest and rehab, and morgue.

Incident Commander Airport Coordinator, AEROS Airlines Liaison, Airport Operations Supervisor, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC

Page 53 (DCN 15-7301/9999-v1.0)



Commander, EOC Deputy, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Dec 5 2301

New email message

Board Requests Update - Please provide an update. We are most concerned that the news reported they think it is terrorism.


Dec 5 2301

Facilitator note

Note: EOC Commander: Give an update to the board to quel their concerns about media reports of terrorism. (Reply to the email sent by the Board Chairperson with the subject "Board Requests Update" with an update about the situation.)

All (Airport)

Dec 5 2301


We need blankets and water at the scene. Can you send some down?


Dec 5 2301

Facilitator note

Note: Logistics Section Chief: For the time being, we need to help stranded passengers by distributing water. Coordinate with Operations, and send a request to the caterer. (Contact Catering and task them to gather up bottled water for Staging to come pick up. Phone them using the topic "Distribute Water".)

All (Airport)

Dec 5 2301

Facilitator note

Note: Players can now call Logistics Section Chief, to discuss: Distribute Water: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Dec 5 2301

Facilitator note

Note: Operations Section Chief: For the time being, we need to help stranded passengers by distributing meal tickets. Coordinate with Logistics and the EOC Liaison to the Carriers. (Radio the Logistics Section Chief and the EOC Liaison Officer to work out the details. Use the

All (Airport)

Page 54 (DCN 15-7301/9999-v1.0)



topic "Meal Tickets".)

Dec 5 2302


Caller: Copy.

Com center says there are grieving friends and family calling the airport asking for information. What should we tell them?


Dec 5 2302


Caller: Copy.

City EOC is available for support. Do you want to set up a Joint Information Center?

Emergency Manager Public Information Officer

Dec 5 2302


Caller: OK

The boss is going to be asking us for your staff schedule. What will you put in your staff schedule?

Liaison Officer Planning Section Chief

Dec 5 2302


Caller: Be advised: A ramp worker reports seeing some media with cameras jumping the fence to take pictures of the scene.


Dec 5 2302

New email message

Blankets and water - I've got blankets and water. Assume you want it at the shelters? Staging Manager Planning Section Chief

Dec 5 2302


We need buses for non-injury transport. Can you send those pronto?


Dec 5 2302


Request granola bars, protein bars for responders.

Incident Commander Airport Coordinator, AEROS Airlines Liaison, Airport Operations Supervisor, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, EOC Deputy, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information

Page 55 (DCN 15-7301/9999-v1.0)




Dec 5 2303


The airlines are calling and wanting to know the status of the airport when it will reopen. What should we tell them?


Dec 5 2303


Caller: Copy.

I've got your buses. Where do I send them?Staging Manager Planning Section Chief

Dec 5 2303

Somebody at office door What do you want me to order? Airport Caterer Operations Section

Chief

Dec 5 2303


Do you need state emergency response support?

Governor EOC Commander

Dec 5 2303

Facilitator note

Note: Logistics Section Chief: Determine if you have sufficient transportation to evacuate stranded passengers. (Radio, phone, or email the Transportation Unit using the topic "Bus Availability".)

All (Airport)

Dec 5 2303

Facilitator note

Note: Players can now call Logistics Section Chief, to discuss: Bus Availability: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Dec 5 2303

Facilitator note

Note: Planning Section Chief: Determine your transport needs (number of vehicles, hotel and shelter locations, etc.) and provide instructions to Logistics. (Phone, email, or radio Logistics Section Chief with evacuation details. Use the topic "Evacuation Instructions".)

All (Airport)

Dec 5 2303

Facilitator note

Note: Players can now call Planning Section Chief, to discuss: Evacuation Instructions: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Dec 5 2303

Facilitator note

Note: Finance/Administration Section Chief: Determine if nearby hotels and lodges have rooms available. Make payment arrangements. (Call or email the local lodge owner using the topic "Evacuation Lodging".)

All (Airport)

Dec 5 2303

Facilitator note

Note: Players can now call Finance/Administration Section Chief, to discuss: Evacuation Lodging:

All (Airport)

Page 56 (DCN 15-7301/9999-v1.0)



SimPlayer: This conversation was not provided in the original AEROS scenario.

Dec 5 2303

Facilitator note

Note: Operations Section Chief: Arrange Security for transportation points to evacuate stranded passengers. (Phone, email or radio the Law Enforcement Officer. Use the topic "Evacuation Transport Security".)

All (Airport)

Dec 5 2303

Facilitator note

Note: Players can now call Operations Section Chief, to discuss: Evacuation Transport Security: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Dec 5 2303

Facilitator note

Note: Airport Law Enforcement: Determine if you have enough officers on duty to man transportation evacuation points. (Telephone your officer on duty. Use the topic "Security Manpower". You have 5 minutes.)

All (Airport)

Dec 5 2303

Facilitator note

Note: Players can now call Airport Law Enforcement, to discuss: Security Manpower: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Dec 5 2303

Facilitator note

Note: Liaison Officer: You will need to inform carriers and others of the EOC decision and evacuation plan. (Email full details to Food Court vendors, airlines, and other pertinent parties using the subject "EOC Evacuation Plan".)

All (Airport)

Dec 5 2303


Send personnel to help with perimeter security. I have the media here in my face.

Incident Commander Airport Coordinator, AEROS Airlines Liaison, Airport Operations Supervisor, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, EOC Deputy, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public

Page 57 (DCN 15-7301/9999-v1.0)



Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Dec 5 2303

New email message

Set up briefing location - I need you to get out to the media and take them to a proper designated area for briefings.

Incident Commander Public Information Officer

Dec 5 2303

New email message

Plants and generators available. - I've got light plants and generators. Where do you want them?

Staging Manager Planning Section Chief

Dec 5 2303


Be advised, triage is now set up. Incident Commander


Dec 5 2303

New email message

Tents and trailers ready - I've got tents, and trailers ready to go. Where do you want them? Staging Manager Planning Section Chief

Dec 5 2303


Visitor: NTSB is on the way. Requests escort out to the scene.

National Transportation Safety Board Rep.


Dec 5 2304

New email message

Confirm Life Flight - Transportation of victims has begun. Can you confirm life flight? Incident Commander Operations Section

Chief

Dec 5 Phone call Reporter Public Information

Page 58 (DCN 15-7301/9999-v1.0)



2304 is being received.

This is WARA News. Our crews will be on the ground in 10 minutes. Where shall we go for a briefing? We hear CNN has been allowed at the CP I assume we have the same access?

Officer

Dec 5 2304


We understand lives are at risk out here because of language barriers, what are you doing to address that? Has anyone died because they could not communicate with medical teams? Do you think this could have been an attack on AEROS Airlines?

Reporter EOC Commander

Dec 5 2304

New email message

Granola ready - Your granola bars are ready. Where do I sent them - to the recovery tents? Staging Manager Planning Section Chief

Dec 5 2305


This is the Maintenance Duty Officer. I am now the Incident Commander. Beginning equipment recovery operations.

Maintenance EOC Commander

Dec 5 2305


This is the Comms Center with a message from the Maintenance Duty Officer. He is now the Incident Commander. Beginning equipment recovery operations.

Communications Center All (Airport)

Dec 5 2306


Visitor: All right, everybody. The Commander and I want to say thank you, a fine job by everyone. It has been a long night for everyone. Go home, get a few hours sleep, and report back in the EOC for Demobilization Planning.Visitor: Report in at noon tomorrow.


RECOVERY AND DEMOBILIZATION


Dec 6 1200


Birmingham Intl. Now Open All

Dec 6 1200


Call your airline for specific flight information All

Dec 6 1200


Sunny Skies Prevail All

Dec 6 1200


Birmingham Intl. Plane Crash Update All

Page 59 (DCN 15-7301/9999-v1.0)



Dec 6 1200


Be advised the first wave of friends and family should be arriving in about 6 hours from DFW and the next wave should be here in about 24 hours arriving from Asia.



Dec 6 1200


53 Sunny, 51 Sunny, 50 Sunny, 48 Partly Cloudy, 47 Partly Cloudy All

Dec 6 1201


Fire is out, all victims transported. Fire branch will stand by with one truck for hot spots. Truck from city is also standing by. All other equipment returning to station. Request LEO to take over scene security.

Incident Commander Airport Coordinator, AEROS Airlines Liaison, Airport Operations Supervisor, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, EOC Deputy, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section

Page 60 (DCN 15-7301/9999-v1.0)




Dec 6 1202 Bulletin Blue Skies This Week National Weather

Service All

Dec 6 1202

New email message

AEROS Airlines Rep ETA 4-6 hours - We have made contact with an AEROS Airlines rep at the closest station, and they will be here in 4 to 6 hours.


Dec 6 1202


I just heard that some media have been arrested for doing their job and they are claiming violation of the 5th amendment and will sue if the airport takes them to jail. What is the airport doing about this?


Dec 6 1202


Have you informed staff of the emergency schedule for the next 3 days?


Dec 6 1202

New email message

Procurement Budget - Can you give me a budget update on items procured to date?


Dec 6 1202


We need barriers to secure perimeter down here.

Incident Commander Airport Coordinator, AEROS Airlines Liaison, Airport Operations Supervisor, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, EOC Deputy, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information

Page 61 (DCN 15-7301/9999-v1.0)




Dec 6 1202


Caller: I don't care if CNN threatens to sue they committed a crime! Police EOC Commander

Dec 6 1203


Caller: I am getting phone calls from Ted Turner saying they are suing us for Fourth Amendment violations and false imprisonment. No one told them they could not go on the airfield, and there weren't any signs where they crossed the fence telling them they could not. So the network is demanding they be released.Caller: Take care of this.


Dec 6 1203


Visitor: NTSB is at the airport.

We need an escort out to the scene. Who should take us?



Dec 6 1203


Caller: I donâ™t care about your board!�Caller: I report to the city commissioner and your board cannot interfere with my duties, or we will call it obstruction of justice!

Police EOC Commander

Dec 6 1204


When are you going to open back up?Reporter Airport Coordinator,

AEROS Airlines Liaison, Airport Operations Supervisor, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, EOC Deputy, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information

Page 62 (DCN 15-7301/9999-v1.0)




Dec 6 1204


I've got all inbound aircraft on a ground hold. When can I release them?

AEROS Airlines


Dec 6 1204

New email message

Barriers to CP - I have your barriers. We'll bring them out to the Command Post. Anything other instructions?


Dec 6 1205


Caller: Tell your police chief I play golf with the City Commissioner every Sunday. If he doesnâ™t let the CNN folks go, the �commissioner will have his head!


Dec 6 1205


Caller: We will need a large hangar and a lot of heavy equipment, trailers and flatbeds to relocate the wreckage so that it can be reassembled for further investigation.

How long until this can be available?


EOC Commander

Dec 6 1205

New email message

NTSB needs light plants - NTSB requests light plants at the scene to aid in investigation of the site.


Page 63 (DCN 15-7301/9999-v1.0)



Dec 6 1205


We understand the CNN reporters have been released. Why were they arrested to begin with?


Dec 6 1205

New email message

Situation status - I need a situation status update from you. Can you quickly describe latest events?


Dec 6 1206


ARFF is resupplied. Incident Commander


Dec 6 1206

New email message

Where to send caterers - The caterers are here with the food. Do you want them out at the temporary shelters?


Dec 6 1206

New email message

NOTAM: Runway 21C remains closed. - NOTAM: Runway 21C remains closed. Unimpacted runway is re-opened for air carrier operations.

Operations Staff Airport Coordinator, AEROS Airlines Liaison, Airport Operations Supervisor, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, EOC Deputy, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration

Page 64 (DCN 15-7301/9999-v1.0)



Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

CLEAN-UP


Dec 7 0700 Bulletin NOTAM: Airport Open Airport Traffic Control All

Dec 7 0700


Airport Re-Opens All

Dec 7 0701

New email message

Safety incident reporting - Do you have a list of responders who were injured during the response? Or any who exhibited traumatic stress? Be sure to summarize any of those concerns for the hotwash. Reply to the EOC Commander with your draft comments now.


Dec 7 0701

New email message




Dec 7 0701

New email message

Budget Update for Procurement - Can you give me another budget update for procurement, and future costs associated with the event?


Dec 7 0701



Airport Board CFOEOC Commander, Finance/Administration Section Chief

Dec 7 0702


Shift Change Brief All (Airport)

Dec 7 0702


Visitor: We will have an outbrief in 5 minutes. Attendance is mandatory. Be prepared to speak about your lessons learned, any tasks to wrap up, new information to share, and so on.


Page 65 (DCN 15-7301/9999-v1.0)



Dec 7 0703

New email message

Hotwash: Lessons Learned - Within the next 15 minutes, all Section Chiefs, Officers, and Supporting staff members must fill out a form with lessons learned and send it to the EOC Commander. Attached is a document with some tips about writing Lessons Learned. This will help crystallize what you have learned while it is still fresh in your mind. You don't have to write an essay. Use clear, simple bullet points to remind you later when we have a deeper, more formal AAR.


Dec 7 0703

Facilitator note

Note: EOC Commander: Submit your lessons learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Dec 7 0703

Facilitator note

Note: Operations Section Chief: Submit your lessons learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Dec 7 0703

Facilitator note

Note: Logistics Section Chief: Submit your lessons learned in preparation for the upcoming Outbrief. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Dec 7 0703

Facilitator note

Note: Planning Section Chief: Submit your lessons learned in preparation for the upcoming Outbrief. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Dec 7 0703

Facilitator note

Note: Finance/Administration Section Chief: Submit your lessons learned in preparation for the upcoming Outbrief. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to

All (Airport)

Page 66 (DCN 15-7301/9999-v1.0)



trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

Dec 7 0703

Facilitator note

Note: Communications Unit Leader: Submit your lessons learned in preparation for the upcoming Outbrief. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Dec 7 0703

Facilitator note

Note: Public Information Officer: Submit your lessons learned in preparation for the upcoming Outbrief. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Dec 7 0703

Facilitator note

Note: Airport Law Enforcement: Submit your lessons learned in preparation for the upcoming Outbrief. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Dec 7 0703

Facilitator note

Note: Safety Officer: Submit your lessons learned in preparation for the upcoming Outbrief. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Dec 7 0703

Facilitator note

Note: Liaison Officer: Submit your lessons learned in preparation for the upcoming Outbrief. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Dec 7 New email Need cranes and flatbeds - We still need cranes Incident Commander Operations Section

Page 67 (DCN 15-7301/9999-v1.0)



0703 message and flatbed trucks. Chief

Dec 7 0703

New email message

Parts secured for investigation - Aircraft parts must be moved and secured in a special hangar for investigatory purposes. Planning should have requested a hangar as a long term thing.


Dec 7 0704

New email message

Emergency Budget Allocations - Need emergency budget allocations and tracking of costs for duration of event.

Liaison Officer Finance/Administration Section Chief

Dec 7 0704

New email message

Hangar Secured - I have located a secure hangar at the south end of the airport for the aircraft pieces. You can start moving the aircraft parts now.

Staging Manager Logistics Section Chief

Dec 7 0705

New email message

NOTAM: Runway 21C open. - NOTAM: Runway 21C is open for air carrier operations. Operations Staff


Dec 7 0705

New email message

Cost Recovery Plan - What is your plan for cost recovery?


Dec 7 0705

Facilitator note

Note: EOC Commander: Reply to the Board Chairperson with your Cost Recovery Plan. (Reply to the email from the Board Chairperson with the subject "Cost Recovery Plan", and explain your cost recovery plan in the body of the message.)

All (Airport)

Page 68 (DCN 15-7301/9999-v1.0)



Dec 7 0705

New email message

Need final report - Finance and Planning section chiefs need a final report to EOCC and then are released from the EOC, but are on stand-by.

Liaison Officer


Dec 7 0705


No one emptied the fuel from the tanks of the aircraft that did not burn and it has spilled all over the runway and into the ground adjacent the pavement

Incident Commander Airport Coordinator, AEROS Airlines Liaison, Airport Operations Supervisor, Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, EOC Deputy, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section

Page 69 (DCN 15-7301/9999-v1.0)



Chief, Planning Staff, Safety Officer, Safety Staff

Dec 7 0706

New email message

Soil Remediation Request - Soil remediation request. Hazmat to stand by. Incident Commander Operations Section

Chief

Dec 7 0706

New email message

Maintainence and electricians needed - Operations requests maintenance and electricians for repairs to signs and damaged lights.


Dec 7 0706

New email message

Sweeper requested - Sweeper requested to clear runway of remaining debris. Incident Commander Logistics Section Chief

Dec 7 0706

New email message

Final Inspection - Airport operations to make final inspection. Prior to re-opening of runway, what needs to be reinspected? of pavement, lighting, marking, signage, and safety areas.

Operations Staff

Airfield Operations, Airport Operations Supervisor, Operations Section Chief, Operations Staff

Dec 7 0707



Dec 7 0710


The EOC will remain staffed in a skeletal fashion with Airport Operations Duty persons acting as EOCC and Maintenance serving as Logistics Section Chief until investigation is complete and all airport operating areas are restored to normal.



Page 70 (DCN 15-7301/9999-v1.0)



Page 71 (DCN 15-7301/9999-v1.0)



A.4.2 Mass Casualty Accident – Assessed Tasks by Role


Determine if you have enough officers on duty to man transportation evacuation points.

Law Enforcement needs to survey the airport to determine areas vulnerable to crime.

Submit your lessons learned in preparation for the upcoming Outbrief.



EOC COMMANDER

Give an update to the board to quel their concerns about media reports of terrorism.

Now that the EOC has been stood up, declare yourself the EOC Commander. Inform your staff verbally and notify the

Confirm your intentions with the Comm Center.

Reply to the Board Chairperson with your Cost Recovery Plan.

Submit your lessons learned.

You have an MCI on your hands. Issue a NOTAM to close the airport until further notice. This is a PRIORITY task.


Determine if nearby hotels and lodges have rooms available. Make payment arrangements.

Prepare an emergency budget and send to the EOC Commander in preparation for the upcoming event status briefing.


You have been assigned a research task by the Commander (via the Deputy).

LIAISON OFFICER

Contact AEROS Airways and tell them we are requesting a representative to the EOC.


Page 72 (DCN 15-7301/9999-v1.0)



Talk to the carrier and prepare slides to the EOC Commander for the upcoming event briefing meeting.

You need to determine carrier status to help inform planning. Contact airlines and request a status update.

You will need to inform carriers and others of the EOC decision and evacuation plan.


Determine if you have sufficient transportation to evacuate stranded passengers.

For the time being, we need to help stranded passengers by distributing water. Coordinate with Operations, and send a

request to the caterer.

Get your Logistics Staff to send Lights and Generators to the CP.

Provide procurement update to EOCC for upcoming event briefing.


Support the Incident Commander by sending water, ice, cold beverages to the Command Post.


Arrange Security for transportation points to evacuate stranded passengers.

For the time being, we need to help stranded passengers by distributing meal tickets. Coordinate with Logistics and the EOC

Liaison to the Carriers.

Prepare a status update for the upcoming event briefing.



As part of the Planning Section's intel-gathering duties, we need an update of the number of injured. Call the Operations

Liaison at the Command Post to find out.

Delegate a task to your staff to keep current on the number of injured, transported and hospitalized.

Determine your transport needs (number of vehicles, hotel and shelter locations, etc.) and provide instructions to Logistics.

Email the Liaison officer with your long-term resource needs.

Page 73 (DCN 15-7301/9999-v1.0)



Put together an IAP for the EOCC in preparation for the upcoming event briefing.


The Deputy has tasked you to draw up a 72-Hour staffing plan. Confer with your staff, and send the Deputy your draft staffing

plan.


A press release is in order. Draft up your first release and send to the Commander for his approval. Make it brief. You have

less than 20 minutes to complete this task.

Email the Liaison officer with your media brief for him to sign off.

Prepare feedback slides from the media brief you recently held, highlighting any concerns, in preparation for the upcoming

event update brief.

Put together a draft briefing schedule for the press. Task this to a staff member. Your staff person should be instructed to

send the draft to you for your approval. Once approved, remember to post it for everyone.


The media calls will soon be flooding in. Delegate someone on your staff to handle the calls. Give them Talking Points and

instructions for how to handle questions they are unsure of.

SAFETY OFFICER

Prepare a slide outlining any immediate and long-term concerns you have about the situation in preparation for the upcoming

event briefing meeting.


Page 74 (DCN 15-7301/9999-v1.0)



A.5 Scenario: November Storm

A.5.1 November Storm – Scenario Outline

SCENARIO SET-UP


Nov 13 1058


Introduction All

Nov 13 1058


Air Travel Improving All

Nov 13 1058



Nov 13 1058

New email message



Nov 13 1058 Bulletin List of Acronyms Exercise Control All

Nov 13 1058 Bulletin Useful Links Exercise Control All

Nov 13 1058


Rain Coming Soon All

Nov 13 1058


Temperatures for the week in low 40s All

Nov 13 1058



Nov 13 1058 Bulletin Severe Weather Warning National Weather

Service All

Nov 13 1058


Caller: You will want to refer to your Airport Emergency Plan for severe weather. Task someone on your team to locate and post the document.


Page 75 (DCN 15-7301/9999-v1.0)



Nov 13 1058

Facilitator note

Note: EOC Commander: There is confirmation of severe weather region-wide. Stand up the EOC. (Delegate this task to your Deputy. Call him using the topic "Activate the EOC" and task him to activate the EOC. Tell him to have Maintenance, ARFF and LEO respond to the EOC.)

All (Airport)

Nov 13 1058

Facilitator note

Note: Players can now call EOC Commander, to discuss: Activate the EOC: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

STORMS APPROACHING


Nov 13 1101


High Travel Day All

Nov 13 1103



Nov 13 1103

Facilitator note


All (Airport)

Nov 13 1103

Facilitator note


All (Airport)

Nov 13 1103

Facilitator note

Note: Players can now call Liaison Officer, to discuss: Send AEROS Rep: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Nov 13 1103

New email message

Tenant Warning - URGENT MEMORANDUM TO ALL TENANTS AND CARRIERS. This is the airport operations office. We have just received a severe weather alert that strong thunderstorms are expected with heavy rainfall producing up to 2 inches per hour and wind

Airport Operations Supervisor

Airfield Operations, Carrier, Airport Caterer, Communications Staff, Communications Unit Leader, EOC

Page 76 (DCN 15-7301/9999-v1.0)



gusts to 90 mph. Please ensure all ramp equipment is secured and trash bins are locked closed. Be aware of flying debris. We will keep you posted on lightning events if they are expected to disrupt fueling operations.

Commander, Finance/Administration Section Chief, Finance/Administration Staff, Airport Food Court, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Nov 13 1104


Caller: Operations issued an email to all tenants warning of the impending weather and noting the following. Tie down any equipment on the ramp. Put lids on all trash containers and close dumpsters. Fueling operations may be interrupted during periods of lightning. Airport pump stations would be running in several areas around the ramps and movement areas to prevent flooding during heavy rains. Contact the on duty Operations Officer for any concerns or questions.


Nov 13 1105


This is the tower. Be advised AEROS Airways flight 444, B-757 with 175 souls on board has experienced severe turbulence while descending to the airport. The aircraft will be touching down in less than two minutes on Runway 21B. There are a number of injured persons on board including most of the flight attendants. They are requesting paramedics at the gate.


Nov 13 1105

Facilitator note

Note: Public Information Officer: A press release is in order. Draft up your first release and send to the Commander for his approval. Make it brief. You have less than 20 minutes to complete this task. (Send your written draft press release via email to the Commander using the subject "Press Release 1 - Draft for Your Approval".)

All (Airport)

Nov 13 1106


This is the Comms Center. We just got a report that a lightning strike has taken out the main electric transformer. Back-up generators are being turned on.


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Nov 13 1107


This is the Comms Center. Be advised that one of the back up generators supplying power to the gates has failed. All loading and unloading will be performed via ramp.


Nov 13 1108


We have a tip you have a plane coming in with injured passengers? Is that correct?


Nov 13 1108


This is Fire Chief 1. I am establishing ICS Command Post, at the AEROS Airways aircraft site. I am the IC. The command post is located 50 feet behind the aircraft on at Runway 21B. Comms Center please establish escorts for ambulances to the site. Operations, establish the EOC.


Nov 13 1108

Facilitator note

Note: Logistics Section Chief: Support the Incident Commander by sending water, ice, cold beverages to the Command Post. (Locate a supply of water and ask staging to deliver to the Command Post. You may phone, radio, or email. Use the topic "Send Water to Command Post".)

All (Airport)

Nov 13 1108

Facilitator note

Note: Players can now call Logistics Section Chief, to discuss: Send Water to Command Post: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Nov 13 1109


Flight 444 Injuries All

Nov 13 1109



Nov 13 1109


Severe Turbulence on AEROS Airways flight 444 Injures Passengers All

Nov 13 1109



Nov 13 1109


Flight Attendants Also Injured All

Nov 13 1109

Add an item to the


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status window

Nov 13 1109


B-757 with 175 Souls on Board All

Nov 13 1111


Where are my ambulances? Incident Commander Logistics Section Chief, Logistics Staff

Nov 13 1111


Visitor: I was told to report to the EOC.Visitor: The main electric transformer is out, but repairs cannot be done until after the storm eases up. The back up generators are now on, and should give us enough power for the worst of the storm.

Maintenance All (Airport)

Nov 13 1111

New email message

Stand Up Meeting at 1130 - The EOC Commander has assumed control of the EOC. Be prepared for a quick event briefing in at 1130 hours. Bring all status updates. Here's what he will need from you. From all of you, we will begin with a succinct situation status update of what you know so far. From supporting staff, provide assistance to your Officers and Section Chiefs. For section chiefs, officers, and liaisons, have ready the following: Planning: He needs the Natural Disaster IAP. Specifically, provide a high-level list of immediate first tasks. Logistics: He needs an update on immediate first tasks. Operations: Give him a status update and first steps. Financial Section: He needs your emergency budget. Safety: Prepare a list of immediate safety concerns. Law Enforcement: Prepare a short list of immediate concerns. Liaison: Coordinate representatives from airlines, the traffic control tower, tenants, etc. PIO: Determine what to include in your first Press Release. Draft up a media schedule and prepare the Media Room.


Nov 13 1112

New email message

Info for Meeting - Finance - Not only will you be providing information you've gathered so far, but the Commander would like to see: 1. A draft list of what you consider high-level, high-priority, immediate first tasks 2. Your summary budget numbers Respond to this email and cc the Commander before the meeting.


Nov 13 1112

Facilitator note

Note: Finance/Administration Section Chief: A stand-up meeting is planned for 1130 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Finance" with your

All (Airport)

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draft list. Be prepared to brief it at the Stand-Up Meeting.)

Nov 13 1112

New email message

Info for Meeting - PIO - Not only will you be providing information you've gathered so far, but the Commander would like to see: 1. A draft list of what you consider high-level, high-priority, immediate first tasks 2. A draft of what you consider pertinent to include in the first press release Respond to this email and cc the Commander before the meeting. Also, remember to communicate with your staff, get their input, and possibly assign them supporting tasks such as research, or writing tasks.

EOC Deputy Public Information Officer

Nov 13 1112

Facilitator note

Note: Public Information Officer: A stand-up meeting is planned for 1130 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - PIO". Be prepared to brief it at the Stand-Up Meeting.)

All (Airport)

Nov 13 1112

New email message

Info for Meeting - Liaison Officer - Not only will you be providing information you've gathered so far, but the Commander would like to see: 1. A draft list of what you consider high-level, high-priority, immediate first tasks 2. Anticipated liaisons needed Respond to this email and cc the Commander before the meeting. Also, remember to communicate with your staff, get their input, and possibly assign them supporting tasks such as research.


Nov 13 1112

Facilitator note

Note: Liaison Officer: A stand-up meeting is planned for 1130 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Liaison Officer". Be prepared to brief it at the Stand-Up Meeting at 1130.)

All (Airport)

Nov 13 1112

New email message

Info for Meeting - Operations - Not only will you be providing information you've gathered so far, but the Commander would like to see a draft list of what you consider high-level, high-priority, immediate first tasks. Respond to this email and cc the Commander before the meeting. Also, remember to communicate with your staff, get their input, and possibly assign them supporting tasks such as research.

EOC Deputy Operations Section Chief

Nov 13 1112

Facilitator note

Note: Operations Section Chief: A stand-up meeting is planned for 1130 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Operations" with your draft list. Be prepared to brief it at the Stand-Up Meeting.)

All (Airport)

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Nov 13 1112

New email message

Info for Meeting - Safety - Not only will you be providing information you've gathered so far, but the Commander would like to see: 1. A draft list of what you consider high-level, high-priority, immediate first tasks 2. Prepare a list of immediate and long-term concerns for Safety issues. Respond to this email and cc the Commander before the meeting. Also, remember to communicate with your staff, get their input, and possibly assign them supporting tasks such as research.

EOC Deputy Safety Officer

Nov 13 1112

Facilitator note

Note: Safety Officer: A stand-up meeting is planned for 1130 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Safety" with your draft list. Be prepared to brief it at the Stand-Up Meeting.)

All (Airport)

Nov 13 1112

New email message

Info for Meeting - Law Enforcement - Not only will you be providing information you've gathered so far, but the Commander would like to see: 1. A draft list of what you consider high-level, high-priority, immediate first tasks 2. Prepare a list of immediate and long-term concerns for law enforcement Respond to this email and cc the Commander before the meeting. Also, remember to communicate with your staff, get their input, and possibly assign them supporting tasks such as research.

EOC Deputy Airport Law Enforcement

Nov 13 1112

Facilitator note

Note: Airport Law Enforcement: A stand-up meeting is planned for 1130 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Law Enforcement" with your draft list. (DO NOT change the subject line.) Be prepared to brief it at the Stand-Up Meeting.)

All (Airport)

Nov 13 1112

New email message

Info for Meeting - Logistics - Not only will you be providing information you've gathered so far, but the Commander would like to see: 1. A draft list of what you consider high-level, high-priority, immediate first tasks 2. Anticipated procurements Respond to this email and cc the Commander before the meeting. Also, remember to communicate with your staff, get their input, and possibly assign them supporting tasks such as research.

EOC Deputy Logistics Section Chief

Nov 13 1112

Facilitator note

Note: Logistics Section Chief: A stand-up meeting is planned for 1130 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Logistics" with your draft list. (DO NOT change the subject line.) Be prepared to brief it at the Stand-Up Meeting at 1130.)

All (Airport)

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Nov 13 1112

New email message

Info for Meeting - Planning - Not only will you be providing the results of your intel tasks, but the Commander would like to see a draft list of high-level, high-priority, immediate first tasks. Respond to this email and cc the Commander before the meeting. Also, remember to communicate with your staff, get their input, and possibly assign them supporting tasks such as research.

EOC Deputy Planning Section Chief

Nov 13 1112

Facilitator note

Note: Planning Section Chief: A stand-up meeting is planned for 1130 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Planning" with your draft list. (DO NOT change the subject line.) Be prepared to brief it at the Stand-Up Meeting at 1130.)

All (Airport)

Nov 13 1113


AEROS Airlines is advising they want to evacuate using the slides. Incident Commander


Nov 13 1115

New email message

Record-Keeping Duties - At the upcoming stand-up meeting, the Commander will assign record-keeping duties for the following: Event Log - Major decisions, significant events, meeting action items, and other signification information is to be continuously recorded by the Note Taker. This person will use the Event Log as his primary tool. Resource Status Log - Attached is a resource status log. One person will have responsibility to keep this log up to date and post or distribute as necessary. This person will coordinate with the map keeper to let him/her know when resources have been deployed to the command post. Map Keeper - This person will work closely with the person managing the Resource List. When a resource is deployed to the scene, the appropriate icon is to be placed on the map.

EOC Deputy

Communications Staff, Communications Unit Leader, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Nov 13 1125

New email message

Meeting Reminder - Boss, do you want to remind the staff of the stand-up meeting in 5 minutes?

EOC Deputy EOC Commander

STAND-UP MEETING


Nov 13 1130

Publish Meeting

Stand-Up Meeting 1 All (Airport)

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slides

INITIAL RESPONSE


Nov 13 1200



Nov 13 1200


Power Spotty Across Autauga All

Nov 13 1200


You have the primary responsibility for gathering intel, right? What sources are you using? Ok, so in addition to the National Weather Service, TV News, web news, and airport personnel, don't forget you can do some internet research, too. Be sure assign some research tasks to your staff so you can focus on decision-making.


Nov 13 1200

Facilitator note

Note: Players can now call Operations, to discuss: How many are injured?: User: We would like to confirm the actual number of passengers injured. Do you have that figure?User: Yes. 0 are injured. No fatalities.

All (Airport)

Nov 13 1200

Facilitator note

Note: Players can now call Operations, to discuss: How many injured have been transported?: User: How many injured have been transported to Autauga Hospital?SimPlayer: Of the 0 injured, we are still treating two at the scene. The rest are at Autauga hospital or on their way.

All (Airport)

Nov 13 1200

Facilitator note

Note: Players can now call Hospital Staff Member, to discuss: Status of AEROS Patients: User: What is the status of the patients taken in from AEROS Flight 444?SimPlayer: We have 0 admitted. User: What is the extent of their injuries?SimPlayer: All are minor and should be released sometime today. User: Fatalities?User: 0 are injured. There are 0 fatalities.

All (Airport)

Nov 13 1200 Bulletin Number Injured from AEROS 444 Crash Hospital Staff Member All

Page 83 (DCN 15-7301/9999-v1.0)



Nov 13 1200

Facilitator note


All (Airport)

Nov 13 1200

Facilitator note

Note: Players can now call Public Information Officer, to discuss: Prepare Briefing Schedule for Commander: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Nov 13 1200

Facilitator note


All (Airport)


Nov 13 1200

Facilitator note

Note: Planning Section Chief: As part of your intel-gathering duties, we need an updated of the number of injured. Call the Operations Liaison at the Command Post to find out. (Telephone the Operations Liaison at the Command Post using the topic "How many are injured?". Report your findings to the EOC staff, verbally, by email, or by phone.)

All (Airport)

Nov 13 1200

Facilitator note


All (Airport)

Nov 13 1200

Facilitator note


All (Airport)

Nov 13 1200

Facilitator note

Note: Safety Officer: Safety section needs to survey the airport to determine areas vulnerable to accident or harm to personnel or travelers. (Call, email, or radio the LEO on duty to escort a Safety officer on duty for a joint survey. Use the topic " Safety Survey Airport".)

All (Airport)

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Nov 13 1200

Facilitator note

Note: Players can now call Safety Officer, to discuss: Safety Survey Airport: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Nov 13 1200

Facilitator note


All (Airport)

Nov 13 1200

Facilitator note


All (Airport)

Nov 13 1200

Facilitator note


All (Airport)

Nov 13 1201


What is being done for the stranded passengers in the terminal? They're going to need meal tickets. This storm won't be over any time soon, and a granola bar is not going to be sufficient.

AEROS Airlines Liaison Liaison Officer

Nov 13 1201

New email message

Security Walk-Around - If pax will be sheltered-in-place (and that looks likely) you will need to have your duty officer do a walk-around to assess unsafe locations. The Commander expects to see a Security Guidance Memo posted as well.

EOC DeputyAirport Law Enforcement, Airport Law Enforcement Staff

Nov 13 1201

New email message

Safety Walk-Around - Wind and water are making the ramp and runway areas perilous. You need to do a walk-around and determine if there are any areas that need to be addressed that may easily cause injury. The Commander expects to see a Safety Guidance Memo posted as well.

EOC Deputy Safety Officer, Safety Staff

Nov 13 1201


The Comm Center is getting calls from the Media. What do we tell them? Do you have a press release? Talking Points? Will you post information, like the Media Conference schedule?



Nov 13 1202

New email message

Information about DHS Reimbursement - The Commander requests information from you regarding potential DHS reimbursement for this incident. It is my understanding that by filing


Page 85 (DCN 15-7301/9999-v1.0)



certain documents and following certain procedures, the Department of Homeland Security may reimburse Birmingham Intl. for the cost of this incident. Reply with your understanding of this, and if there is anything we should be doing now in order to be compliant. Please research this matter. We will be looking for a final report during Demobilization planning.

Nov 13 1202

Facilitator note

Note: Finance/Administration Section Chief: You have been assigned a research task by the Commander (via the Deputy). (First, reply to the Deputy's email with the subject "Information about DHS Reimbursement". Later, you will be asked to provide a final recommendation during Demobilization planning.)

All (Airport)

Nov 13 1202


Caller: Would you please work with Logistics to ensure we will have charged radios for everyone? Thanks.

Do we have back-up batteries all charge up for our radios? How many hours do they last?

Maintenance Communications Unit Leader

Nov 13 1202


This is your local news station at WARA. We understand that the thunderstorm is causing major difficulties at Birmingham Intl. We would like to get a briefing. Would you email me a press release? How about a briefing schedule?


Nov 13 1202


Airlines want a brief. They need to plan. What is the status of the airport? Will we close? When can we expect a briefing?

AEROS Airlines Liaison Officer

Nov 13 1202

New email message

72-Hour Staffing - With the damage we anticipate from this storm, we will need you to draw up 72-Hour staffing plan. Send your draft staffing plan via reply email. Thanks.


Nov 13 1202

Facilitator note

Note: Planning Section Chief: The Deputy has tasked you to draw up a 72-Hour staffing plan. Confer with your staff, and send the Deputy your draft staffing plan. (Reply to the email with the subject "72-Hour Staffing" with your plan.)

All (Airport)

Nov 13 1202


There are more injuries occurring as people are evacuating via the slides and being blown off in the gusty winds. We need more support here to help all these injured persons.

Logistics Logistics Section Chief, Logistics Staff

Nov 13 1202


We're getting passengers complaining that they don't know what's going on. What should we tell them? The media are complaining about the same thing. They want to know about the injured


EOC Commander

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passengers. And if you plan to hold a media conference soon. What do we tell them? Can you have your Public Information Officer post a briefing schedule?

Nov 13 1203



Nov 13 1203



Nov 13 1203


0 Confirmed Injured All

Nov 13 1203


No Fatalities Says Hospital All

Nov 13 1204 Bulletin NWS Hail Warning National Weather

Service All

Nov 13 1205

New email message

Status Report - What is your current situation and what are your plans?


Nov 13 1205


We have a report of two men fighting in the AEROS Airlines baggage claim area. Send Law Enforcement Officers to the AEROS Airlines baggage claim area. REPEAT: two men fighting in the AEROS Airlines baggage claim area.


Airport Law Enforcement, Airport Law Enforcement Staff

Nov 13 1205


The media are really coming in thick and fast now. Is the Media Room ready? Please confirm location.



Nov 13 1205

Facilitator note

Note: Public Information Officer: You will need to establish or open the Media Room. Arrange with Logistics and Operations to set up the room. (Send one email with a list of necessary tasks to both Operations Section Chief and the Logistics Section Chief. Use the subject "Set Up Media Room". Ask them to work together to let you know when the Media Room is ready.)

All (Airport)

Nov 13 1205


We're getting calls from friends and family members of flight 444. What do we tell them? Where are you setting up the Family Room? Can you post that information?

Communications Center Liaison Officer

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Nov 13 1207


Caller: Additional ambulances have arrived. Escorts to Command Post are needed. Communications

CenterOperations Section Chief, Operations Staff

Nov 13 1207

New email message

Planning Meeting at 1300 Hours - A meeting to discuss tower shut-down and operations will be held at 1300 hours. All of you are required to attend. We will be planning shelter-in-place. Section Chiefs and Officers: Have information for your slides ready. In three minutes, you will receive slides to complete. Staff Members: Provide input to your chiefs and officers. Record-Keepers: Distribute the most recent Event Log, and provide updated intel to all attendees via email. Ditto for the Resource Log.

EOC Deputy Airport Safety on Duty, All (Airport)

Nov 13 1208


Caller: We have some aggressive passengers here at the Food Court. Send an officer down to keep the peace, will you? Airport Food Court Liaison Officer

Nov 13 1208

Facilitator note

Note: Liaison Officer: You were asked to provide security support for the Food Court. Respond to that request by contacting the Law Enforcement Officer. (Phone, radio, or email the Law Enforcement Officer using the topic "Security Needed at Food Court".)

All (Airport)

Nov 13 1208

Facilitator note

Note: Players can now call Liaison Officer, to discuss: Security Needed at Food Court: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Nov 13 1208


0 Confirmed Injuries at Birmingham Intl. All

Nov 13 1210

Facilitator note

Note: Public Information Officer: The public needs to be informed of the EOC's decisions. Issue a statement calling for a media brief. (Send an email to all media outlets announcing a media conference. Use the subject "Media Conference Soon".)

All (Airport)

Nov 13 1255


Visitor: Just a quick reminder that the meeting is in 5 minutes. Clerk Airport Safety on Duty,

All (Airport)

2ND PLANNING MEETING


EXECUTE SHELTER PLANS

Page 88 (DCN 15-7301/9999-v1.0)




Nov 13 1400


Hailstorm Hits Autauga All

Nov 13 1400


43 Thunderstorms, 44 Rain, 44 Rain, 35 Scattered Showers, 38 Partly Cloudy All

Nov 13 1401


Visitor: Hi, I made it back. It's a mess out there. The lightning is really bad, it feels like it's very close. Already, some tree limbs are down near my son's school. Thank goodness he's safe at home with his grandfather. No one should be on the road right now.

Clerk All (Airport)

Nov 13 1402


This is the Operations Liaison at the Command Post. We have had at least three very close lighting strikes out here. The Incident Commander wants you to suspend all fueling operations.

Operations Operations Section Chief, Operations Staff

Nov 13 1402

New email message

FAA Requests Update - We need an update for on your projected operations. FAA Investigator EOC Commander

Nov 13 1402

Facilitator note

Note: EOC Commander: The FAA has asked for an update. Respond to their request. (Respond to their request by replying to the email with the subject "Respond to FAA". Consider keeping others informed by copying the status to the Board, the PIO, TSA, or the entire EOC, for example.)

All (Airport)

Nov 13 1402


My boss, the Chairman, is asking for a quick breakdown of estimated costs. I know you are busy, and I apologize for calling in the middle of things. Do you have anything I can tell him? Can you email me a quick summary of your budget and costs to date?

Airport Board CFO

Finance/Administration Section Chief, Finance/Administration Staff

Nov 13 1402


Caller: We need to get blankets, pillows and water to stranded passengers. Determine how many are needed and then get them out to people. Arrange for law enforcement officers to accompany staff.

EOC Deputy

Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff

Nov 13 1402

Facilitator note

Note: Logistics Section Chief: For the time being, we need to help stranded passengers by distributing water. Coordinate with Operations, and send a request to the caterer. (Contact Catering and task them to gather up bottled

All (Airport)

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water for Staging to come pick up. Phone them using the topic "Distribute Water".)

Nov 13 1402

Facilitator note


All (Airport)

Nov 13 1402

Facilitator note

Note: Operations Section Chief: For the time being, we need to help stranded passengers by distributing meal tickets. Coordinate with Logistics and the EOC Liaison to the Carriers. (Radio the Logistics Section Chief and the EOC Liaison Officer to work out the details. Use the topic "Meal Tickets".)

All (Airport)

Nov 13 1402


Passenger John Barteley has reported a stolen wallet. We have someone who came forward with information. Shall we pursue investigation, or are we needed elsewhere?

Law Enforcement Officer on Duty


Nov 13 1402


Has any food been ordered for EOC staff and Command Post responders? What about for Maintenance Crew and/or passengers?


Nov 13 1402

Facilitator note

Note: Planning Section Chief: The EOC and Command Post will need meals, beverages, and snacks. Make arrangements with Caterging to supply that. (Phone, call or email Catering using the topic, "Feed EOC and CP".)

All (Airport)

Nov 13 1402

Facilitator note

Note: Players can now call Planning Section Chief, to discuss: Feed EOC and CP: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Nov 13 1403


Caller: This is the Tower. We are evacuating the tower due to high winds and lightning. We have diverted all inbound aircraft that we have been in contact with so far.

Airport Traffic Control All (Airport)

Nov 13 1404



Nov 13 1404



Page 90 (DCN 15-7301/9999-v1.0)



Nov 13 1404


Confirmed: 0 injuries at Birmingham Intl. and 0 dead All

Nov 13 1404


Death of elderly passenger due to heart attack All

Nov 13 1404


Doctors say extreme stress cause of passenger death All

Nov 13 1404

Facilitator note

Note: Players can now call Operations, to discuss: How many are injured?: User: What is the number injured now?SimPlayer: There are 0 injuries, all minor still. We have 0 dead. Death was an indirect result of the turbulence. 85-year-old man had a stroke.

All (Airport)

Nov 13 1404

Facilitator note

Note: Players can now call Operations, to discuss: How many injured have been transported?: User: How many passengers have been transported to Autauga hospital?SimPlayer: All 0 injured.

All (Airport)

Nov 13 1404


Fatality at Birmingham Intl. All

Nov 13 1407


I am standing down command. Transportation of victims is now complete. All uninjured flight 444 passengers are in the terminal with blankets and food. Maintenace is now Incident Commander.

OperationsEOC Commander, Operations Section Chief, Operations Staff

Nov 13 1407


The Chair has requested an update of the situation. What are your current conditions and plans?


Nov 13 1408


The City EOC is available for support. Do you want to set up a Joint Information Center?


Nov 13 1408


Caller: They'll need a brief.

The carriers want to continue to operate. What can you do for us?


Nov 13 1409


This is the Comms Center with a message from the Maintenance Duty Officer. He is now the Incident Commander. Runway requires clean-up of debris. All runways will require clean-up after


Airport Coordinator, AEROS Airlines Liaison, Airport Operations Supervisor,

Page 91 (DCN 15-7301/9999-v1.0)



storm passes.

Airport Transportation Unit, Clerk, Communications Staff, Communications Unit Leader, EOC Commander, EOC Deputy, Family Assistance Liaison, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Nov 13 1410


Pax Disgruntled at Birmingham Intl. All

Nov 13 1410


We have some calls from some hungry stranded passengers. They say they are being neglected. Would you like to comment?


Nov 13 1410

Facilitator note

Note: Public Information Officer: Recent media stories have not been favorable. A press release is in order. Draft up your next release and send to the Commander for his approval. Keep it succinct. You have less than 30 minutes to complete this task. (Send your written draft press release via email to the Commander using the subject "Press Release 2 - Draft for Your Approval".)

All (Airport)

Nov 13 1410

New email message

Handling the Media - I don't know where the media is getting its information, but I don't want to see ANYONE talking to the media except the Commander, Public Information Officer, and the PIO staff.


Nov 13 1410


There are stranded passengers asking for information about the status of the airport and what is happening with the weather. What should we tell them?


Operations Section Chief, Operations Staff

Page 92 (DCN 15-7301/9999-v1.0)



Nov 13 1410


Caller: Be sure to let me know if you need any Alabama resources.

Do you need state emergency response support? How can we help you?


Nov 13 1410

Facilitator note


All (Airport)

Nov 13 1410

Facilitator note

Note: Players can now call Logistics Section Chief, to discuss: Bus Availability: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Nov 13 1410

Facilitator note

Note: Planning Section Chief: Determine your transport needs (number of vehicles, hotel and shelter locations, etc.) and provide instructions to Logistics. (Phone, email, or radio Logistics Section Chief with evacuation details. Use the topic "Evacuation Instructions".)

All (Airport)

Nov 13 1410

Facilitator note

Note: Players can now call Planning Section Chief, to discuss: Evacuation Instructions: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Nov 13 1410

Facilitator note

Note: Finance/Administration Section Chief: Determine if nearby hotels and lodges have rooms available. Make payment arrangements. (Call or email the local lodge owner using the topic, "Evacuation Lodging".)

All (Airport)

Nov 13 1410

Facilitator note

Note: Players can now call Finance/Administration Section Chief, to discuss: Evacuation Lodging: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Nov 13 1410

Facilitator note


All (Airport)

Nov 13 1410

Facilitator note


All (Airport)

Page 93 (DCN 15-7301/9999-v1.0)



Nov 13 1410

Facilitator note


All (Airport)

Nov 13 1410

Facilitator note


All (Airport)

Nov 13 1410

Facilitator note


All (Airport)

Nov 13 1411


What is being done for the stranded passengers who are still on board on the ramp? Several airlines are reporting that the food on board has been consumed. This storm won't be over any time soon, and peanuts are not going to be cut it. Can someone get some sandwiches out to the stranded planes?


Nov 13 1411


I just saw the latest news. We are most concerned with public perception of this event. Are we treating passengers all right?


Nov 13 1411


Caller: FYI. Someone turned in the passenger's stolen wallet. Cash is gone, but nothing else. Law Enforcement

Officer on Duty


Nov 13 1411


This is the Tower, for EOC Operations. A cart has broken free and is now a danger in the ramp area. Another AEROS Airlines plane has been hit by the loose cart repeatedly and damaged the aircraft. The pilot is threatening to evacuate. We are asking them not to -- due to high winds and hail. Send someone to retrieve the cart if possible, and please have an Ops person speak to them.

Airport Traffic ControlEOC Commander, Operations Section Chief, Operations Staff

Nov 13 1412


We understand the airport is closing any minute. Who authorized that? We have received calls from some of the carriers. They say you cannot make this call. Is that correct?


Nov 13 1412


We understand the airport is closing any minute. Did you authorize that?


Nov 13 New email Discussion to Close Airport - We have received Airport Board EOC Commander

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1413 message

calls from some of the carriers. They say you plan to close the airport momentarily. Is that correct? You need to reopen the airport or else the airlines are going to sue for improper delay of operations. I want the airport reopened immediately. You should leave it to the airlines to decide if they want to fly -- not us. They take the risk if the Tower is not operating.

Chairperson

Nov 13 1415


Airport Closing All

DEMOBILIZATION PLANNING


Nov 14 0900

New email message

Demobilization Planning - Your Input Needed - We will begin demobilization planning in one minute. Please provide your input to your boss.

EOC Deputy


Nov 14 0900

New email message

Prepare demob slides - We will begin demobilization planning in one minute. Please prepare your slides. You have 10 minutes.

EOC Deputy

Communications Unit Leader, EOC Commander, Finance/Administration Section Chief, Airport Law Enforcement, Liaison Officer, Logistics Section Chief, Operations Section Chief, Public Information Officer, Planning Section Chief, Safety Officer

CLEAN-UP AND DEMOBILIZATION


Nov 14 2130 Bulletin NOTAM: Airport Open Communications

Center All

Nov 14 2130


Airport Reopens All

Nov 14 2131




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Nov 14 2131



Can we shut down the EOC now?Clerk EOC Commander

Nov 14 2131

New email message



Nov 14 2131

New email message



Nov 14 2131

New email message




Nov 14 2131




Nov 14 2131




Nov 14 2133

New email message

Hotwash: Lessons Learned - Within the next 15 minutes, all Section Chiefs, Officers, and Supporting staff members must fill out a


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hotwash form with lessons learned and post it to the Bulletin Board. Attached is a document with some tips about writing Lessons Learned. This will help crystallize what you have learned while it is still fresh in your mind. You don't have to write an essay. Use clear, simple bullet points to remind you later when we have a more formal AAR.

Nov 14 2133

Facilitator note

Note: EOC Commander: Submit your lessons learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Deputy. Use the subject "Lessons Learned".)

All (Airport)

Nov 14 2133

Facilitator note

Note: Operations Staff: Submit your lessons learned. (Click on the Forms button and select the Hotwash form. Use the option to post it to the Bulletin Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Nov 14 2133

Facilitator note

Note: Logistics Section ChiefLogistics Staff: Submit your lessons learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Nov 14 2133

Facilitator note

Note: Planning StaffPlanning Section Chief: Submit your lessons learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned"..)

All (Airport)

Nov 14 2133

Facilitator note

Note: Finance/Administration StaffFinance/Administration Section Chief: Submit your lessons learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the

All (Airport)

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EOC Commander. Use the subject "Lessons Learned".)

Nov 14 2133

Facilitator note

Note: Communications Unit Leader: Submit your lessons learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Nov 14 2133

Facilitator note

Note: Public Information OfficerPublic Information Staff: Submit your lessons learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Nov 14 2133

Facilitator note

Note: Airport Law EnforcementAirport Law Enforcement Staff: Submit your lessons learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Nov 14 2133

Facilitator note

Note: Safety StaffSafety Officer: Submit your lessons learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Nov 14 2133

Facilitator note

Note: Liaison Officer: Submit your lessons learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Nov 14 2135




Page 98 (DCN 15-7301/9999-v1.0)



Nov 14 2145



Page 99 (DCN 15-7301/9999-v1.0)



A.5.2 November Storm – Assessed Tasks by Role


A stand-up meeting is planned for 1130 hours. Compile a list of high-level, immediate, high-priority tasks.




AIRPORT LAW ENFORCEMENT STAFF




EOC COMMANDER




The FAA has asked for an update. Respond to their request.

There is confirmation of severe weather region-wide. Stand up the EOC.






LIAISON OFFICER

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You were asked to provide security support for the Food Court. Respond to that request by contacting the Law Enforcement

Officer.





For the time being, we need to help stranded passengers by distributing water. Coordinate with Operations, and send a

request to the caterer.



LOGISTICS STAFF







OPERATIONS STAFF


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As part of your intel-gathering duties, we need an updated of the number of injured. Call the Operations Liaison at the

Command Post to find out.





plan.

The EOC and Command Post will need meals, beverages, and snacks. Make arrangements with Caterging to supply that.

PLANNING STAFF








Recent media stories have not been favorable. A press release is in order. Draft up your next release and send to the

Commander for his approval. Keep it succinct. You have less than 30 minutes to complete this task.




The public needs to be informed of the EOC's decisions. Issue a statement calling for a media brief.

Page 102 (DCN 15-7301/9999-v1.0)



You will need to establish or open the Media Room. Arrange with Logistics and Operations to set up the room.

PUBLIC INFORMATION STAFF


SAFETY OFFICER


Safety section needs to survey the airport to determine areas vulnerable to accident or harm to personnel or travelers.


SAFETY STAFF


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A.6 Scenario: Power Failure

A.6.1 Power Failure – Scenario Outline

SCENARIO SET-UP


Aug 21 1259


Introduction All

Aug 21 1259

New email message



Aug 21 1259

New email message

Preparation Steps - You will want to refer to your Airport Emergency Plan for power outages. Task someone on your team to locate and post the document.


Aug 21 1259 Bulletin List of Acronyms Exercise Control All

Aug 21 1259 Bulletin Useful Links Exercise Control All

Aug 21 1259


Lotto All

Aug 21 1259



Aug 21 1259


93 Sunny, 94 Sunny, 94 Sunny, 90 Cloudy, 88 Scattered Showers All

Aug 21 1259


HOT! HOT! HOT! All

Aug 21 1259


Temperatures for the week in high 90s All

Aug 21 1259

Add an item to the status

Autauga Art Show this Weekend! All

Page 104 (DCN 15-7301/9999-v1.0)



window

POWER FAILS


Aug 22 1300 Tv Hot Day All

Aug 22 1301


High Travel Day All

Aug 22 1301


This is the Operations Supervisor on duty. We just experienced a power outage. Maintenance will look into the cause. In the meantime we are operating on e-power. Comm Center will do a call down to airlines to advise them.

Airport Operations Supervisor All (Airport)

Aug 22 1302


Caller: We confirmed there has been a major grid outage for the entire region and restoration of power is unknown. Maintenance All (Airport)

Aug 22 1302

Facilitator note

Note: EOC Commander: There is confirmation of a region-wide power outage. Stand up the EOC. (Delegate this task to your Deputy. Call him using the topic "Activate EOC" and task him to activate the EOC. Tell him to have Maintenance, ARFF and LEO respond to the EOC.)

All (Airport)

Aug 22 1302

Facilitator note

Note: Players can now call EOC Commander, to discuss: Activate EOC: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Aug 22 1303


Power Out Across Autauga All

Aug 22 1304


Visitor: It means we have power to includes emergency lights, TSA checkpoints, fire alarms/sprinklers and jet bridges. The generators may last 24 hours with limited use.Visitor: I have the A/C off at this time. Talk with your team, and let me know your decision as to whether to turn it back on.

Hey, I was told to report in. Here's what I know so far. The entire Autauga County is affected, and County Power and Light doesn't know exactly when power will be restored. They are still diagnosing the problem. We are running on ePower. What is your understanding of what


Page 105 (DCN 15-7301/9999-v1.0)



that means? Do you plan to run air conditioning in the terminal areas? It is going to become extremely hot, quickly, with today's temperatures. If you run the air conditioning, we will lose generator power that much earlier.

Aug 22 1306



Aug 22 1306

Facilitator note

Note: EOC Commander: Now that you and your staff are at the EOC, declare yourself the EOC Commander. Inform your staff verbally and notify the Confirm your intentions with the Comm Center. (Confirm your intentions with the Comm Center via email, using the subject "EOC Commander in Charge".)

All (Airport)

Aug 22 1308




Aug 22 1308

New email message

Stand Up Meeting at 1400 - The EOC Commander has assumed control of the EOC. Be prepared for a quick event briefing in at 1400 hours. Bring all status updates. Here's what he will need from you. From all of you, we will begin with a succinct situation status update of what you know so far. From supporting staff, provide assistance to your Officers and Section Chiefs. For section chiefs, officers, and liaisons, have ready the following: Planning: He needs the Power Outage IAP. Specifically, provide a high-level list of immediate first tasks. Logistics: He needs an update on anticipated procurements. Ops: Give him a status update and first steps. Financial Section: He needs your emergency budget. Safety: Prepare a list of immediate and long-term concerns. Law Enforcement: Prepare a list of immediate and long-term concerns. Liaison: Coordinate representatives from airlines, the traffic control tower, tenants, etc. PIO: Determine what to include in your first Press Release. Draft up a media schedule and prepare the Media Room.


Aug 22 1309

Add an item to the status


Page 106 (DCN 15-7301/9999-v1.0)



window

Aug 22 1309



Aug 22 1309



Aug 22 1309


Autauga without Power All

Aug 22 1309


No restore date from County Power and Light All

Aug 22 1309

New email message

Effects of Heat - Hi. I am an EMT with 20 years experience, and have worked in emergencies situations aggravated by high heat. Some stuff you should think about: - Vulnerable populations and the elderly. We're preparing for some victims of heat stroke. - Expect more petty thefts, possibly rapes, or outbursts of violence. - Get ready for snowball effects, like lack of water or toilets. (Does ePower flush toilets in this airport?) Hope this helps.

Emergency Medical Services All (Airport)

Aug 22 1310

New email message

Info for Meeting - Finance - Not only will you be providing information you've gathered so far, but the Commander would like to see: 1. A draft list of what you consider high-level, high-priority, immediate first tasks 2. Your summary budget numbers Respond to this email and cc the Commander before the meeting.


Aug 22 1310

Facilitator note

Note: Finance/Administration Section Chief: A stand-up meeting is planned for 1400 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Finance" with your draft list. Be prepared to brief it at the Stand-Up Meeting at 1400.)

All (Airport)

Aug 22 1310

New email message

Info for Meeting - PIO - Not only will you be providing information you've gathered so far, but the Commander would like to see: 1. A draft list of what you consider high-level, high-priority, immediate first tasks 2. A draft of what you consider pertinent to include in the first press release Respond to this email and cc the Commander before the meeting. Also,


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remember to communicate with your staff, get their input, and possibly assign them supporting tasks such as research, or writing tasks.

Aug 22 1310

Facilitator note

Note: Public Information Officer: A stand-up meeting is planned for 1400 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - PIO" with your draft list. Be prepared to brief it at the Stand-Up Meeting at 1400.)

All (Airport)

Aug 22 1310

New email message

Info for Meeting - Liaison Officer - Not only will you be providing information you've gathered so far, but the Commander would like to see: 1. A draft list of what you consider high-level, high-priority, immediate first tasks 2. Anticipated liaisons needed Respond to this email and cc the Commander before the meeting. Also, remember to communicate with your staff, get their input, and possibly assign them supporting tasks such as research.


Aug 22 1310

Facilitator note

Note: Liaison Officer: A stand-up meeting is planned for 1400 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Liaison Officer" with your draft list. Be prepared to brief it at the Stand-Up Meeting at 1400.)

All (Airport)

Aug 22 1310

New email message



Aug 22 1310

Facilitator note

Note: Operations Section Chief: A stand-up meeting is planned for 1400 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Operations" with your draft list. Be prepared to brief it at the Stand-Up Meeting at 1400.)

All (Airport)

Aug 22 1310

New email message

Info for Meeting - Safety - Not only will you be providing information you've gathered so far, but the Commander would like to see: 1. A draft list of what you consider high-level, high-priority, immediate first tasks 2. Prepare a list of immediate and long-term concerns for Safety issues. Respond to this email and cc the Commander before the meeting. Also,


Page 108 (DCN 15-7301/9999-v1.0)



remember to communicate with your staff, get their input, and possibly assign them supporting tasks such as research.

Aug 22 1310

Facilitator note

Note: Safety Officer: A stand-up meeting is planned for 1400 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Safety" with your draft list. Be prepared to brief it at the Stand-Up Meeting at 1400.)

All (Airport)

Aug 22 1310

New email message



Aug 22 1310

Facilitator note

Note: Airport Law Enforcement: A stand-up meeting is planned for 1400 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Law Enforcement" with your draft list. Be prepared to brief it at the Stand-Up Meeting at 1400.)

All (Airport)

Aug 22 1310

New email message

Info for Meeting - Logistics - Not only will you be providing information you've gathered so far, but the Commander would like to see: 1. A draft list of what you consider high-level, high-priority, immediate first tasks 2. Anticipated procurements Respond to this email and cc the Commander before the meeting. Also, remember to communicate with your staff, get their input, and possibly assign them supporting tasks such as research.


Aug 22 1310

Facilitator note

Note: Logistics Section Chief: A stand-up meeting is planned for 1400 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Logistics" with your draft list. Be prepared to brief it at the Stand-Up Meeting at 1400.)

All (Airport)

Aug 22 1310

New email message

Info for Meeting - Planning - Not only will you be providing the results of your intel tasks, but the Commander would like to see a draft list of high-level, high-priority, immediate first tasks. Respond to this email and cc the Commander before the meeting. Also, remember to


Page 109 (DCN 15-7301/9999-v1.0)



communicate with your staff, get their input, and possibly assign them supporting tasks such as research.

Aug 22 1310

Facilitator note

Note: Planning Section Chief: A stand-up meeting is planned for 1400 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Planning" with your draft list. Be prepared to brief it at the Stand-Up Meeting at 1400.)

All (Airport)

Aug 22 1355

New email message


EOC Deputy


Aug 22 1355

New email message

Meeting Reminder - Boss, do you want to remind the staff of the stand-up meeting in 5 minutes?

EOC Deputy EOC Commander

STAND-UP MEETING


Aug 22 1400



Aug 22 1400


Region-Wide Power Outage All

INITIAL RESPONSE


Aug 22 Bulletin NWS Heat Warning National Weather All

Page 110 (DCN 15-7301/9999-v1.0)



1430 Service

Aug 22 1430

Facilitator note

Note: Planning Section Chief: As part of your intel-gather duties, we need an updated estimate from the Power Co. Call them to determine when power will be restored. (Telephone the Utility Company using the topic "Estimate for Power Restoration". Report your findings to the EOC staff, verbally, email, or phone.)

All (Airport)

Aug 22 1430

Facilitator note

Note: Players can now call Planning Section Chief, to discuss: Estimate for Power Restoration: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Aug 22 1430

Facilitator note


All (Airport)

Aug 22 1430

Facilitator note

Note: Public Information Officer: A press release is in order. Draft up your first release and send to the Commander for his approval. Make it brief. You have less than 20 minutes to complete this task. (Send your written draft press release via email to the Commander using the subject "Press Release 1 - Draft for Your Approval". Note you can delegate this task to a PIO staff person, but you must forward their work to the Commander to fulfill the task.)

All (Airport)

Aug 22 1430

Facilitator note

Note: Public Information Officer: Put together a draft briefing schedule for the press. Task this to a staff member. Your staff person should be instructed to consult with the Commander to ensure it is okay. (Email or phone your PIO Staff with instructions to produce a briefing schedule. Use the topic "Briefing Schedule".)

All (Airport)

Aug 22 1430

Facilitator note

Note: Players can now call Public Information Officer, to discuss: Briefing Schedule: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Aug 22 1430

Facilitator note


All (Airport)

Page 111 (DCN 15-7301/9999-v1.0)



Aug 22 1430

Facilitator note


All (Airport)

Aug 22 1430

Facilitator note

Note: Safety Officer: Safety section needs to survey the airport to determine areas vulnerable to accident or harm to personnel or travelers. (Call, email, or radio the LEO on duty to escort a Safety officer on duty for a joint survey. Use the topic "Safety Survey Airport".)

All (Airport)

Aug 22 1430

Facilitator note

Note: Players can now call Safety Officer, to discuss: Safety Survey Airport: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Aug 22 1430

Facilitator note


All (Airport)

Aug 22 1430

Facilitator note


All (Airport)

Aug 22 1430

Facilitator note

Note: Operations Section Chief: Passengers are being affected by this heat. Get together with your staff and figure out how to provide some relief for them. (When you have your action items, email them to the Commander. Use the subject "Passenger Relief Actions".)

All (Airport)

Aug 22 1430

Facilitator note

Note: Incident Commander: A decision needs to be made whether to close the airport. Call a meeting for 1500 hours. (Send an email to all officers and section chiefs asking for (a) status update and (b) their recommendation to close and evacuate or remain open. Use the subject "Decision Meeting".)

All (Airport)

Aug 22 1430

Facilitator note


All (Airport)

Aug 22 1430

Facilitator note

Note: Communications Unit Leader: If radio batteries go dead, you will be at least partly

All (Airport)

Page 112 (DCN 15-7301/9999-v1.0)



responsible for that loss of comms. Get together as many batteries as you can and get a plan for charging them all up. (Send out an email to everyone with a radio. Make sure they charge up their radios. Use the subject "Charge Your Batteries" in your email subject line.)

Aug 22 1430


98 Sunny, 99 Sunny, 99 Sunny, 98 Sunny, 94 Partly Cloudy All

Aug 22 1430



Aug 22 1430


Power Spotty Across Autauga All

Aug 22 1431


Travelers Hot All

Aug 22 1431


The Comm Center is getting calls from the Media. What do we tell them? Do you have a press release? Talking Points?



Aug 22 1431

Facilitator note

Note: Public Information Officer: The Commander needs talking points. (Determine a good time for a quick media briefing, and submit draft Talking Points to the Commander for his approval. Use the subject "Evacuation Talking Points".)

All (Airport)

Aug 22 1432

New email message

Information about DHS Reimbursement - The Commander requests information from you regarding potential DHS reimbursement for this incident. It is my understanding that by filing certain documents and following certain procedures, the Department of Homeland Security may reimburse Birmingham Intl. for the cost of this incident. Is that your understanding? Please reply with what you know about this, and if there is anything we should be doing. Please research this matter. We will be looking for a final report during Demobilization planning.


Aug 22 1432

Facilitator note

Note: Finance/Administration Section Chief: You have been assigned a research task by the Commander (via the Deputy). (First, reply to the Deputy's email with the subject "Information about DHS Reimbursement". Later, you will be

All (Airport)

Page 113 (DCN 15-7301/9999-v1.0)



asked to provide a final recommendation during Demobilization planning.)

Aug 22 1432





Aug 22 1432


This is your local news station at WARA. We understand that the regional power outage is causing major difficulties at Birmingham Intl.. We would like to get a briefing. Would you email me a press release?


Aug 22 1432


Airlines want a brief. They need to plan. What is the status of the airport? Will we close? When can we expect a decision? When can we expect a briefing?


Aug 22 1432


Some of the vendors are reporting that their refrigerators are now without power, or are running sluggishly, and soon food will not be safe to serve to passengers. What should we tell them? Should the comm center direct these calls to you? They are asking if you can get some refrigerator trucks in here, or ice, or something.



Aug 22 1432

Facilitator note

Note: Logistics Section Chief: Vendors are losing refrigeration. Contact some trucking companies and see if refrigeration trucks can be leased. (Phone local trucking companies using the topic "Locally Available Refrigeration Trucks".)

All (Airport)

Aug 22 1432

Facilitator note

Note: Players can now call Logistics Section Chief, to discuss: Locally Available Refrigeration Trucks: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Aug 22 1432

Facilitator note

Note: Operations Section Chief: Vendors are losing refrigeration. Contact Logistics and work out a plan. (Phone, email or radio the Logistics Section Chief using the topic "Back-Up Refrigeration Plan".)

All (Airport)

Aug 22 1432

Facilitator note

Note: Players can now call Operations Section Chief, to discuss: Back-Up Refrigeration Plan: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

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Aug 22 1432


We are getting calls form passengers complaining of the heat. If you're not going to turn the air conditioning back on, what will you do to relieve their discomfort in the meantime until power is restored? What do we tell them when they ask why we can't turn on the air conditioning?


Aug 22 1432


This is the Safety Officer on Duty in the terminal area. Radio call is for LEO and Safety: EMT has just been called to assist a teenager with a broken arm. Teens were getting a little wild and jumping over chairs. One fell and broke his arm. Parents are letting their kids run around. Need some additional security over here.

Airport Safety on Duty

Airport Law Enforcement, Airport Law Enforcement Staff, Safety Officer, Safety Staff

Aug 22 1434


This is your mayor. My nineteen-year-old daughter is stuck in your airport. She says there is no air conditioning, no information, and no way to keep cool. What's going on there? Shouldn't you people be doing something about this?

Mayor EOC Commander

Aug 22 1434




Logistics Section Chief, Operations Section Chief, Public Information Officer, Public Information Staff

Aug 22 1434


Visitor: More people are going to go down from the heat. The vendors will either run out of beverages or will close their doors anyway. What will you do with incoming passengers?

So, time is running out. These generators are not going to last a full 24 hours, with the heat rising like this. Have you considered the mess we'll have if the County Power and Light does not restore power soon? What if we lose total power tonight, after dark?

MaintenanceEOC Commander, Planning Section Chief, Planning Staff

Aug 22 1435


This is the Comms Center. EMT has been called to AEROS Airlines ticket counter with report of elderly woman unconscious. EMT reports this as a case of heat exhaustion. EMT team recommends distributing water to vulnerable passengers.


Airport Safety on Duty, All (Airport)

Aug 22 1435

Facilitator note

Note: Logistics Section Chief: For the time being, prevent further incidents of heat exhaustion by distributing water to vulnerable populations. (Contact Catering and task them to distribute bottled water. Phone them using the topic "Distribute Water".)

All (Airport)

Page 115 (DCN 15-7301/9999-v1.0)



Aug 22 1435

Facilitator note


All (Airport)

Aug 22 1436


Caller: We have a revised estimate of time until power restoration to the airport. Looks like about 32 to 36 hours. Utilities Company Operations Section

Chief

Aug 22 1436

New email message

72-Hour Staffing - With the power company estimates at 2 days out, we will need you to draw up 72-Hour staffing plan. Send your draft staffing plan via reply email. Thanks.


Aug 22 1436

Facilitator note

Note: Planning Section Chief: The Deputy has tasked you to draw up a 72-Hour staffing plan. Confer with your staff, and send the Deputy your draft staffing plan. (Send your draft staffing plan by replying to the email with the subject "72-Hour Staffing". Copy the Commander. Then, post your plan to the Bulletin Board.)

All (Airport)

Aug 22 1437


Visitor: Okay, send me a confirmation email. I want it in writing.

What's the decision? Turn A/C back on?

Maintenance EOC Commander

Aug 22 1437


Frustrated Passengers All

Aug 22 1438


I am calling on behalf of all the tenants in the Food Court. We have a problem that we need you to solve. Everyone is reporting tension and hostility among the public. People are pushing for water, beverages, and cold snacks. We need some security out here, or it's going to get ugly.

Airport Food Court Liaison Officer

Aug 22 1438

Facilitator note

Note: Liaison Officer: You were asked to provide security support for the Food Court. Respond to that request by contacting the Law Enforcement Officer. (Phone or email the Law Enforcement Officer using the topic "Security Needed at Food Court".)

All (Airport)

Aug 22 1438

Facilitator note

Note: Players can now call Liaison Officer, to discuss: Security Needed at Food Court: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Aug 22 1439


We are responding to a call for a small child unresponsive. EMTs need ice ASAP. We are out. Deliver ice immediately to women's

Emergency Medical Services

EOC Commander, Airport Law Enforcement, Logistics

Page 116 (DCN 15-7301/9999-v1.0)



bathroom outside AEROS Airlines terminal. REPEAT. Deliver ice STAT to women's bathroom outside AEROS Airlines terminal.

Section Chief, Operations Section Chief, Safety Officer, Safety Staff

Aug 22 1440


Caller: I'm calling on behalf of the State Emergency Manager. This is an advance notice that Autauga will soon be officially declared in a State of Emergency. We'll be contacting you with more details later.


Aug 22 1442


Visitor: I came in for a quick update for you. We're getting stretched thin. There are more than the usual number of petty thefts, and anyone selling cold beverages is asking for security.



Aug 22 1442


This is United Press International. We have learned that at least one passenger has been hospitalized for heat exhaustion. Can you confirm? Our source is from the Autauga Hospital. The patient claims there has been no distribution of water or cold beverages. Is that correct? I'm sure you'd like to set the record straight. Tell me your side. Can I get a press release or something? When are you going to hold a media conference?


Aug 22 1442


This is LEO on duty at the Food Court. All the vendors are closing up now. Food is simply unsafe to serve.


Airport Safety on Duty, All (Airport)

Aug 22 1442

New email message

Decision Meeting at 1530 Hours - A meeting to discuss shut-down decisions and operations will be held at 1530 hours. All of you are required to attend. Section Chiefs and Officers: Have your slides ready.


Aug 22 1445


Caller: Whatever you can provide will be appreciated. The Board is concerned about financial and legal risk if Birmingham Intl. continues to remain open using generator power.


Airport Board CFO Finance/Administration Section Chief

Aug 22 1445

Phone call is being

Caller: This is the ARFF Captain. We have set up a command post, medical treatment area


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received.

next to the chapel. I am the Incident Commander. I am requesting water and ice for ill passengers.

Aug 22 1445

Facilitator note

Note: Logistics Section Chief: Support the Incident Commander by sending water, ice, cold beverages to the Command Post. (Locate a supply of water and ask staging to deliver to the Command Post. Use the topic "Send Water to Command Post".)

All (Airport)

Aug 22 1445


Caller: Commander, I'm just letting you know that all of the vendors have closed up shop. I'm the last to leave. Good luck. Airport Food Court EOC Commander

Aug 22 1447

New email message

Handling the Media - I don't know where the media is getting its information, but I don't want to see ANYONE talking to the media except the Public Information Officer and the PIO staff. Thank you.


Aug 22 1448


Our station has been getting calls from passengers that they are stranded without food. Care to comment?


Aug 22 1448

Facilitator note

Note: Public Information Officer: Recent media stories have not been favorable. A press release is in order. Draft up your next release and send to the Commander for his approval. Keep it succinct. You have less than 30 minutes to complete this task. (Send your written draft press release via email to the Commander using the subject "Press Release 2 - Draft for Your Approval".)

All (Airport)

Aug 22 1450


This is LE Duty Officer to EOC LE. There's nothing left to secure at the Food Court. Where should I report now?


Airport Law Enforcement

Aug 22 1450


This is Airport Maintenance. We just lost the generators that supply jet bridge power. What is our next step?

Maintenance


Aug 22 1450

Facilitator note

Note: EOC CommanderLogistics Section ChiefPlanning Section ChiefOperations Section Chief: The loss of power for jet bridge will impact your plans. Work together to re-plan. (The Planning Section Chief must publish your new plan to the entire EOC staff via email using the subject "Jet Bridge Re-Plan".)

All (Airport)

Page 118 (DCN 15-7301/9999-v1.0)



Aug 22 1452


Do we have an update on when the power grid will be restored? What else can you tell me?

Maintenance Planning Section Chief

Aug 22 1452


State of Emergency Declared All

Aug 22 1453


We have a report of two men fighting in the AEROS Airlines baggage claim area. Send Law Enforcement Officers to the AEROS Airlines baggage claim area. REPEAT: two men fighting in the AEROS Airlines baggage claim area.



Aug 22 1453


Caller: Ambulance companies are overwhelmed with calls and cannot get to the airport for at least 30 minutes.



Aug 22 1454 Bulletin County Emergency Declared Governor All

Aug 22 1455

New email message

Status Report - You saw that the county is in a state of Emergency, correct? How will that affect your plans? What is your current situation and what are your plans?


Aug 22 1455


Caller: This is Maintenance. We just had two more generators fail. The checkpoints are now without power. Maintenance

EOC Commander, Finance/Administration Section Chief, Airport Law Enforcement, Liaison Officer, Logistics Section Chief, Operations Section Chief, Public Information Officer, Planning Section Chief, Safety Officer

Aug 22 1457


This is the TSA Supervisor. Checkpoints have lost power. REPEAT. Checkpoints have lost power. What is the plan?

TSA RepresentativeEOC Commander, Operations Section Chief

Aug 22 1500

Facilitator note

Note: Public Information Officer: The public needs to be informed of the EOC's decisions. Issue a statement calling for a media brief. (Send an email to all media outlets announcing a media conference. Use the subject "Media Conference Soon".)

All (Airport)

Aug 22 1525


Two Die at Airport All

Aug 22 1525

Somebody at office

Visitor: Just a quick reminder that the meeting is in 5 minutes.

Clerk Airport Safety on Duty, All (Airport)

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door

Aug 22 1525



Aug 22 1525



Aug 22 1525


Heat Stroke Kills 82-year-old Woman at Birmingham Intl. All

Aug 22 1525


Asthma Takes Man to Hospital All

Aug 22 1525



Aug 22 1525


Six Passengers Hospitalized All

DECISION MEETING


Aug 22 1600


Evacuation Planning Meeting All (Airport)

EVACUATION


Aug 22 1630


Birmingham Intl. is being evacuated at this time. Passengers report to the terminal curbside for transportation to hotels or shelters. All tenants are required to evacuate at this time. Secure your stations and leave the airport in an orderly fashion.

Communications Center All

Aug 22 1630


Heat Stroke Awareness All

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Aug 22 1631


Caller: Be sure to let me know if you need any Alabama resources.

Do you need state emergency response support? How can we help you?


Aug 22 1631

Facilitator note


All (Airport)

Aug 22 1631

Facilitator note

Note: Players can now call Finance/Administration Section Chief, to discuss: Evacuation Lodging: SimPlayer: This conversation was not provided in the original AEROS scenario.

All (Airport)

Aug 22 1631

Facilitator note


All (Airport)

Aug 22 1631

Facilitator note


All (Airport)

Aug 22 1631

Facilitator note


All (Airport)

Aug 22 1631

Facilitator note


All (Airport)

Aug 22 1631

Facilitator note


All (Airport)

Aug 22 1631




Aug 22 1631

Phone call is being The City EOC is available for support. Do you


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received. want to set up a Joint Information Center?

Aug 22 1631


The airlines want to continue to operate using ground loading. We need a briefing and a plan developed. What can you do for us?


Aug 22 1631


The Command Post is out of water and ice. Send more. Incident Commander Logistics Section Chief

Aug 22 1631


We have half a dozen sick people, including two critical heart patients that will need to be transported to the hospital.


Aug 22 1631


Has any food been ordered for EOC staff and Command Post responders? What about for Maintenance Crew and/or passengers?


Aug 22 1631

New email message

FAA Requests Update - We need an update for on your projected operations. FAA Investigator EOC Commander

Aug 22 1631

Facilitator note

Note: EOC Commander: The FAA has asked for an update. Respond to their request. (Respond to their request by replying to their email with the subject "FAA Requests Update". Consider keeping others informed by copying the status to the Board, the PIO, TSA, or the entire EOC, for example.)

All (Airport)

Aug 22 1631

New email message

Final SITSTAT - Please give me your latest update, and an estimate of when the airport will re-open. The board requests a written analysis from you. Include the topic: actions that can be taken to prevent a recurrence of this situation should regional power fail again.


Aug 22 1631


Caller: Vendors are experiencing looting and there are no security alarms working. Communications

CenterAirport Law Enforcement

Aug 22 1633


Airport Closing All



Aug 23 0701




Aug 23 Phone call Caller: Finance can probably be relieved first. Clerk EOC Commander

Page 122 (DCN 15-7301/9999-v1.0)



0701 is being received. Can we shut down the EOC now?

Aug 23 0701

New email message



Aug 23 0701

New email message



Aug 23 0701

New email message




Aug 23 0701




Aug 23 0701




Aug 23 0703


Visitor: We will have an Outbrief Meeting at 0720 Hours. Attendance is mandatory. Be prepared to speak about your lessons learned, any remaining tasks, new important information


Page 123 (DCN 15-7301/9999-v1.0)



to share, announcements, and the like.

Aug 23 0705

New email message

Hotwash: Lessons Learned - Within the next 15 minutes, all Section Chiefs, Officers, and Supporting staff members must fill out a hotwash form with lessons learned and post it to the Bulletin Board. Attached is a document with some tips about writing Lessons Learned. This will help crystallize what you have learned while it is still fresh in your mind. You don't have to write an essay. Use clear, simple bullet points to remind you later when we have a deeper, more formal AAR.


Aug 23 0705

Facilitator note

Note: EOC Commander: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to Ops. Use the subject "Lessons Learned".)

All (Airport)

Aug 23 0705

Facilitator note

Note: Operations Section Chief: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Aug 23 0705

Facilitator note

Note: Logistics Section Chief: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Aug 23 0705

Facilitator note

Note: Planning Section Chief: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Aug 23 0705

Facilitator note

Note: Finance/Administration Section Chief: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while

All (Airport)

Page 124 (DCN 15-7301/9999-v1.0)



they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

Aug 23 0705

Facilitator note

Note: Communications Unit Leader: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Aug 23 0705

Facilitator note

Note: Public Information Officer: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Aug 23 0705

Facilitator note

Note: Airport Law Enforcement: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Aug 23 0705

Facilitator note

Note: Safety Officer: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Aug 23 0705

Facilitator note

Note: Liaison Officer: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Aug 23 0710

Add main story to

Airport Reopens All

Page 125 (DCN 15-7301/9999-v1.0)



web site.

Aug 23 0711 Bulletin NOTAM: Airport Open Communications

Center All

Aug 23 0715

New email message

Reminder: Outbrief in 5 Minutes - Reminder: Outbrief in 5 Minutes Attendance is Mandatory. Be prepared to speak about your lessons learned, any remaining tasks, new important information to share, announcements, and the like.


Aug 23 0720



Page 126 (DCN 15-7301/9999-v1.0)



A.6.2 Power Failure – Assessed Tasks by Role





Submit your Lessons Learned.


If radio batteries go dead, you will be at least partly responsible for that loss of comms. Get together as many batteries as

you can and get a plan for charging them all up.


EOC COMMANDER

Now that you and your staff are at the EOC, declare yourself the EOC Commander. Inform your staff verbally and notify the




The loss of power for jet bridge will impact your plans. Work together to re-plan.

There is confirmation of a region-wide power outage. Stand up the EOC.






LIAISON OFFICER

Page 127 (DCN 15-7301/9999-v1.0)






You were asked to provide security support for the Food Court. Respond to that request by contacting the Law Enforcement

Officer.




For the time being, prevent further incidents of heat exhaustion by distributing water to vulnerable populations.




Vendors are losing refrigeration. Contact some trucking companies and see if refrigeration trucks can be leased.




Passengers are being affected by this heat. Get together with your staff and figure out how to provide some relief for them.



Vendors are losing refrigeration. Contact Logistics and work out a plan.



Page 128 (DCN 15-7301/9999-v1.0)



As part of your intel-gather duties, we need an updated estimate from the Power Co. Call them to determine when power will

be restored.



plan.







consult with the Commander to ensure it is okay.




The Commander needs talking points.



The public needs to be informed of the EOC's decisions. Issue a statement calling for a media brief.


SAFETY OFFICER


Safety section needs to survey the airport to determine areas vulnerable to accident or harm to personnel or travelers.


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Page 130 (DCN 15-7301/9999-v1.0)



A.7 Scenario: Sabotage

A.7.1 Sabotage – Scenario Outline

SETUP EXERCISE


Mar 17 2000


Introduction All

Mar 17 2000


Art Show Today All

Mar 17 2000


Lottery All

Mar 17 2000 Bulletin Aviation References Exercise Control All

Mar 17 2000 Bulletin Acronyms Exercise Control All

Mar 17 2000


68 Scattered Showers, 65 Rain, 63 Thunderstorms, 66 Partly Cloudy, 68 Sunny All

Mar 17 2000


Moderate temperatures today All

Mar 17 2000


High Travel Day at the Airport All

Mar 17 2000


Light scattered showers in the forecast All

EMPLOYEE MEETS WITH SUPERVISOR


Mar 17 2001 Tv Weather Report All

Mar 17 2003 Bulletin Employee Incident Report Fairway Fuelers

Manager All

Page 131 (DCN 15-7301/9999-v1.0)



Mar 17 2003

Facilitator note

Note: Airport Law Enforcement: Form a search party to locate Hogarth. (Email, radio, or call member of the LEO Staff using the topic "Search Party".)

All (Airport)

Mar 17 2003

Facilitator note

Note: Players can now call Airport Law Enforcement, to discuss:

Search Party:


All (Airport)

Mar 17 2003

Facilitator note

Note: Airport Law Enforcement: Suspend SIDA access for Hogarth. (Email, radio, or call a member of the LEO Staff using the topic "SIDA Access".)

All (Airport)

Mar 17 2003

Facilitator note


SIDA Access:


All (Airport)

Mar 17 2003

New email message

Hogarth Badge - See attached badge image for Hogarth.

Fairway Fuelers Manager

Airport Law Enforcement, Airport Law Enforcement Staff, Operations Section Chief, Operations Staff

Mar 17 2003 Bulletin Comm Center Log Communications

Center All

Mar 17 2004

New email message

Employee Incident (Hogarth) - Fairway Fuelers manager is coming over now to dicuss the Hogarth situation.

Fairway Fuelers Manager All (Airport)

Mar 17 2005


Visitor: Okay, thanks for the input. To sum up, here's what I think we should do. Airport management should notify airport police, suspend his SIDA access and conduct a search for him. And let's step up a perimeter check. I assume LEO section will take care of all that.

I called Bill Hogarth into my office tonight regarding some serious complaints about his performance. He got very upset, and stormed out of my office. I've alerted you because he ran out of my office muttering that "those jerks are gonna pay." What do you think we should do about this? What about a perimeter check?


Mar 17 2005

Phone call is being

Caller: Okay, get going. Phone in when you've got something to report.


Airport Law Enforcement Staff

Page 132 (DCN 15-7301/9999-v1.0)



received.Form a team and find Hogarth. How many do you have available for the search?

Mar 17 2005

Phone call is being received. Can you confirm that we have suspended SIDA

access?



COLLISION ON RUNWAY


Mar 17 2010


This is the Tower with an Alert 3. AEROS Airlines Boeing 737 is on fire at runway 22. Cause of fire unknown.


Mar 17 2010

Facilitator note

Note: Public Information Officer: Determine a Media Room location. (Make a call to coordinate with Operations in setting up a media room. Use the topic "Coordinate Media Room Location". Be sure to post the location of the Media Room for the EOC staff. Let the Comm Center know the location also.)

All (Airport)

Mar 17 2010

Facilitator note

Note: Players can now call Public Information Officer, to discuss:

Coordinate Media Room Location:


All (Airport)

Mar 17 2010

Facilitator note

Note: Public Information Officer: A Briefing Schedule should be provided to the media. (Coordinate with the EOCC via email to issue a Briefing Schedule. Post the drafted schedule to the bulletin board.)

All (Airport)

Mar 17 2010


This is the Tower with an Alert 3. AEROS Airlines Boeing 737 is on fire at runway 22. No other information is available at this time. REPEAT: This is the Tower with an Alert 3. AEROS Airlines Boeing 737 is on fire at runway 22.

Airport Traffic Control All (Airport)

Mar 17 2011


Caller: This is the Comm Center. At 9:17 pm we received a call of an aircraft accident from the tower, B 737 with 105 souls on board. The aircraft made impact north of runway 22. ARFF is the IC and airport police and ops are on scene. We have requested the EOC be established.


Mar 17 Realistic NOTAM: Airport closed due to aircraft accident Deputy Operations All (Airport)

Page 133 (DCN 15-7301/9999-v1.0)



2012 radio message

on runway 22. ARFF is out of index until further notice.

Mar 17 2012

New email message

NOTAM - NOTAM: Airport closed due to aircraft accident on runway 22. ARFF is out of index until further notice.

Deputy Operations All (Airport)

Mar 17 2013


This is Fire Chief 1. I am establishing ICS. I am the Incident Commander. The command post is located 200 feet upwind from the accident site on runway 22. Requesting law enforcement and airport operations to respond to the command post. Comm Center, establish mass casualty notifications.


Mar 17 2013

Facilitator note

Note: Safety Officer: Determine the safest route to the scene and post it to the bulletin board. (Responders need to know the safest route. Make an outgoing call to the Incident Commander using the topic "Safest Route", then fill in the Safest Route form in the Forms library to your left. Post it as a bulletin ASAP.)

All (Airport)

Mar 17 2013

Facilitator note

Note: Players can now call Safety Officer, to discuss:

Safest Route:


All (Airport)

Mar 17 2014 Bulletin Safest Route Public Information

Officer All

Mar 17 2014


Caller: This is Ops Supervisor 1. Request your response to the EOC immediately. We have an alert 3. Boeing 737 on fire, runway 22. ARFF is in command and has set up command post. The airport is NOTAM closed. Repeat: request your response to the EOC immediately.

You: Okay, thanks.

Deputy Operations Operations Section Chief

Mar 17 2014


This is the Comm Center, roger that. Establishing mass casualty notifications now.


Mar 17 2014


The Airport Duty Officer has arrived. The EOC is established. The Airport Duty Officer has taken command of the EOC and is the EOC Commander.


Mar 17 2014

Facilitator note

Note: Airport Law Enforcement: Send airport police to secure the scene. Be sure they know the safest route. (Radio, call, or email your LEOSTAFF using the topic "Secure Scene". To determine the safest route, look on the bulletin

All (Airport)

Page 134 (DCN 15-7301/9999-v1.0)



board. It should be posted. If not, contact someone on the SAFETY team.)

Mar 17 2014

Facilitator note


Secure Scene:


All (Airport)

Mar 17 2014

Facilitator note

Note: EOC Commander: Assign duties to your staff. (Email each EOC officer using the subject "Top Priority Tasks" and let them know your top priority needs. You also need to assign one of them to be the note-taker.)

All (Airport)

Mar 17 2014

Facilitator note

Note: Planning Section Chief: Assign someone to maintain the main airport map. (Be sure someone is assigned to keep the airport map updated with resources, equipment, and other important info. Email, phone, or radio a member of your staff using the topic "Map Maintenance Duties".)

All (Airport)

Mar 17 2014

Facilitator note

Note: Players can now call Planning Section Chief, to discuss:

Map Maintenance Duties:


All (Airport)

Mar 17 2014

Facilitator note

Note: Public Information Officer: Set up a Media Room. (Email, phone, or radio LOGISTICS using the topic "Media Room Logistics" and discuss setting up the media room. Also, coordinate with airport LEO for setting up a media room by email, phone, or radio using the subject "Media Room Security". Be sure to post the Media Room location on the bulletin board.)

All (Airport)

Mar 17 2014

Facilitator note


Media Room Logistics:


All (Airport)

Mar 17 2014

Facilitator note

Note: Public Information Officer: Set up an Employee Hotline (Email, radio, or call COMMCTR using the topic "Employee Hotline". Be sure to post the toll-free number.)

All (Airport)

Mar 17 2014

Facilitator note


All (Airport)

Page 135 (DCN 15-7301/9999-v1.0)



Employee Hotline:


Mar 17 2014

Facilitator note

Note: Public Information StaffPublic Information Officer: Write and post Talking Points for the EOC Commander. (Email a script to the EOCC using the subject "Airport Talking Points". This should help the Commander answer frequently-asked questions for the media.)

All (Airport)

Mar 17 2014

Facilitator note

Note: Public Information StaffPublic Information Officer: Find out the AEROS Airlines phone number for their Public Information Hotline. (Email, radio, or call AEROS Airlines using the topic "Hotline for Public Information". Be sure to post the toll-free number.)

All (Airport)

Mar 17 2014

Facilitator note

Note: Players can now call Public Information Staff, Public Information Officer, to discuss:

Hotline for Public Information:


All (Airport)

Mar 17 2014

Facilitator note

Note: Public Information Officer: A press release should be provided to the media. (Send an email using the subject "Press Release" to the reporter. Attach the press release.)

All (Airport)

Mar 17 2014

Facilitator note

Note: Logistics Section Chief: Arrange for helicopter transportations for victims. (Enlist the services of LifeFlightService by calling or emailing them using the topic "Life Flight".)

All (Airport)

Mar 17 2014

Facilitator note

Note: Players can now call Logistics Section Chief, to discuss:

Life Flight:


All (Airport)

Mar 17 2015



Transportation of victims will begin shortly. Can you confirm arrival time of Life Flight?

Deputy Operations Logistics Section Chief

Mar 17 2015


Caller: Be sure you select the right person for the job. The person designated to be the liaison to the Command Post should be knowledgeable about Command Post operations, and able to work under pressure. This person should know how to assist yet stay out of the way. Another

Deputy Operations Logistics Section Chief, Operations Section Chief

Page 136 (DCN 15-7301/9999-v1.0)



important trait of the CP Liaison is the ability to know the kinds of information to relay to the EOC. In terms of timing, the EOC needs to send an EOC rep to the command post to act as a liaison immediately. Without a liaison, the EOC will find themsevles getting inaccurate information and, consequently, compromised situational awareness and the potential for making the wrong decision.

EOCC wants to know: Have you sent a liaison to the scene? What qualifications does he/she have?

Mar 17 2015

Facilitator note

Note: Operations Section Chief: Send a liaison for your section to the scene using the safest route. (Email, radio, or call your staff using the topic "Liaison to Command Post".)

All (Airport)

Mar 17 2015

Facilitator note


Liaison to Command Post:


All (Airport)

Mar 17 2015

Facilitator note

Note: Logistics Section Chief: Send a liaison for your section to the scene using the safest route. (Email, radio, or call your staff using the topic "Liaison to Command Post".)

All (Airport)

Mar 17 2015

Facilitator note


Liaison to Command Post:


All (Airport)

Mar 17 2015

New email message

This is the Safest Route - Per the Incident Commander, for the Safest Route: Come in from the far side of runway 22 and follow the cones.

Safety Officer

All (Airport) Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Staff

Mar 17 2016


Caller: Check your staff roster and send someone (not yourself) to be the Operations liaison. Do it ASAP.

Operations Section Chief Operations Staff

Mar 17 2016


Caller: Check your staff roster and send someone (not yourself) to be the Logistics

Logistics Section Chief Logistics Staff

Page 137 (DCN 15-7301/9999-v1.0)



liaison. Do it ASAP.

Mar 17 2016


Temporary shelters are needed ASAP for triage, rest and rehab, and morgue. Incident Commander All (Airport)

Mar 17 2016

Facilitator note

Note: Operations Section Chief: Collaborate with Logistics to set up temporary shelters on scene, using the topic "Shelters needed". (Logistics and Operations are to coordinate to set up temporary shelters for triage, rest and rehab, and morgue. This can be done by contacting Logistics via Email, Phone, or Radio using the topic "Shelters needed". Post the shelter locations on the map using the appropriate icons.)

All (Airport)

Mar 17 2016

Facilitator note


Shelters needed:


All (Airport)

Mar 17 2016

Facilitator note

Note: Logistics Section Chief: Collaborate with Staging to set up temporary shelters on scene, using the topic "Deliver shelters to CP". (Logistics and Staging are to coordinate to set up temporary shelters for triage, rest and rehab, and morgue. This can be done via Email, Phone, or Radio using the topic "Deliver shelters to CP".)

All (Airport)

Mar 17 2016

Facilitator note


Deliver shelters to CP:


All (Airport)

Mar 17 2016

Facilitator note

Note: Airport Law Enforcement: Collaborate to post security detail at the temporary shelters on scene. (Instruct Logistics and Operations to place security at shelter sites by contacting them via email, phone, or radio using the topic "Security Needed at Shelter Locations".)

All (Airport)

Mar 17 2016

Facilitator note


Security Needed at Shelter Locations:


All (Airport)

Mar 17 2016

Phone call is being

Caller: Okay. Public Information Logistics Section Chief, Operations Section

Page 138 (DCN 15-7301/9999-v1.0)



received.Where should we locate the Media Room?

Officer Chief

Mar 17 2017

New email message

Top Priority Tasks - EOCC's Objectives Briefing - For Incident Action Plan\n\n a. Life rescue and safety is highest priority\n b. Personnel accountability (our and other supporting jurisdictions) \n c. Preservation of assets (airlines and airports)\n c. Support airline in family assistance needs\n d. Return airport to normal operations \nEOCC Direction:\nPlanning Section Chief - Begin deliberate effort to draft long-term plans. Be sure to address needs to support closer of airport, long-term support on-scene and means to return to normal operations.\nFinance Section Chief - Review facilities needs long-term for cost implications (coordinate with Planning and Operations), and ensure IAP estimated costs are within emergency declaration limits.\nOperations Section Chief - Determine section work assignments and resource requirements.\nLogistics Section Chief - Ensure incident facilities are adequate; Ensure resource ordering procedures are made known to appropriate dispatch centers; Develop long-term transportation plan; Ensure section supports the IAP; Place orders for non-organic resources (things we don't have on hand).

EOC Commander

Communications Unit Leader, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Logistics Section Chief, Logistics Staff, Observer, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Mar 17 2017


Caller: Logistics is advised of present and future resource needs and maintains a resource tracking report for available resources/staging. If this does not occur, workers may self-deploy and could end up in the wrong area. Also, there is a risk that Planning and Operations will think they have resources enroute and make plans for such but those resources do not arrive or were not tracked.

How will you address resource tracking? Let everyone know where to look.

Deputy Operations Logistics Section Chief

Mar 17 2017


Caller: We will need escorts for ambulances and other first responders.

You: Okay, right away.Incident Commander Logistics Section Chief

Mar 17 2017

Facilitator note

Note: Logistics Section Chief: Get an escort team set up. Be sure they know the safest route. (Email, radio, or call your staff using the topic "Escort Team Needed".)

All (Airport)

Mar 17 2017

Facilitator note


All (Airport)

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Escort Team Needed:


Mar 17 2017

Facilitator note

Note: Airport Law Enforcement: Set up escorts for local law enforcement. (Email the LEO staff and request an escort for local law enforcement. Use the subject "Security Escorts Needed".)

All (Airport)

Mar 17 2017

New email message

Airline Liaison at the Scene? - Has the airline sent a rep to the scene? Don't forget they'll need a manifest. It may take a while to prepare, so don't let it slip through the cracks.


Mar 17 2017


Caller: We're going to need any maps you have to be posted to the bulletin board. See what you and your staff can dig up that will be useful.

Deputy Operations Planning Section Chief

Mar 17 2017

Facilitator note

Note: Planning Section Chief: Post any relevant maps to the bulletin board. (Post any maps, charts, or blueprints to the bulletin board. Be sure to let everyone know what you have posted and why.)

All (Airport)

Mar 17 2017

Phone call is being received. US Air 575 wants to depart. What's the status of

the airport?

Carrier All (Airport)

Mar 17 2017


Caller: We're going to need someone to maintain the map icons. I'm assigning you. Planning Section Chief Planning Staff

Mar 17 2017

New email message

Airport Talking Points - Sir, your talking points are: (1) We had a plane go down, Airline Flight Number 678.\n (2) There are casualties but no accurate counts at this time as we are still in the rescue stage.\n (3) Our ARFF is being assisted by local fire and rescue jurisdictions.\n (4) We'll have an update for you in 30 minutes.\n (5) No, we don't have a body count. No, we don't have any names to release. For those questions, we refer you to the carrier, AEROS Airlines.


Mar 17 2018


Caller: I only have one second to tell you that there is a fuel truck wrapped around the plane's landing gears.


Mar 17 2018

Facilitator note

Note: Airport Law Enforcement: Call in local law enforcement. (Email or phone local law enforcement using the topic "City Police Assistance Needed".)

All (Airport)

Mar 17 2018

Facilitator note


All (Airport)

Page 140 (DCN 15-7301/9999-v1.0)



City Police Assistance Needed:


Mar 17 2018


Caller: Local law enforcement will want a sitstat when they get here. Get some notes together via email.

You: Okay, we'll get that ready, thanks.

Deputy Operations

EOC Commander, Airport Law Enforcement, Operations Section Chief

Mar 17 2018

Facilitator note

Note: Airport Law Enforcement: Provide a brief to local law enforcement. (Get input for the brief by emailing the EOC Commander, Ops, and LEO using the subject "Briefing Outline for Local LE". Compile their feedback into an outline for a brief for local law enforcement so as to be prepared for their arrival, as well as the FBI. Email the result to the EOCC for review.)

All (Airport)

Mar 17 2018

New email message

Security Needed at Shelter Locations - FYI: We are sending 2 airport law enforcement officers to secure the temporary shelters at the scene.


Logistics Section Chief, Operations Section Chief, Operations Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Mar 17 2018

New email message

Secure Scene - Send 4 airport law enforcement officers to secure the accident scene itself.



Mar 17 2018

New email message

Send Officers to Shelter Locations - Send 2 airport law enforcement officers to secure the temporary shelters at the scene.



Mar 17 2018

New email message

Responder Escorts Needed - Send escorts for responders to the scene.



Mar 17 2018


Caller: Okay.

Would you please ensure the Media Room is in good working order? The reporters are going to need phones, internet connectivity, TV, desks, and so on.

Public Information Officer Logistics Section Chief

Mar 17 2018


Caller: Okay.

Would you please ensure the Media Room has a law enforcement officer posted outside? Do you know where it is?



Mar 17 2018 Bulletin Media Room Location Public Information

Officer All

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Mar 17 2018


Caller: 1-800-555-1234

What number will employees call in for duty?



Mar 17 2018



The Comm Center manager asked about the location of the Media Room. What do you consider when deciding on the location for the Media Room?

Deputy OperationsPublic Information Officer, Public Information Staff

Mar 17 2018

New email message

Hogarth Badge Traces - Hogarth last used the badge nearby the Fairway Fuelers area. As you know, we had disabled his badge, so he was not able to gain access to the airfield using his badge. Recently, a janitorial employee reported a case of piggy-backing. The janitor describes the piggy-backer as wearing a Fairway Fuelers work shirt, and matching Hogarth's general description.


Mar 17 2019


Caller: We have temporary shelters for morgue, triage, etc. Please install at CP. Do it ASAP. Logistics Section Chief Staging Manager

Mar 17 2019


Caller: 1-800-555-6789

What number will the public use to call the airline for information?

Public Information Officer Carrier

Mar 17 2019


Accident at Birmingham Intl. All

Mar 17 2019


Airplane crash - Cause unknown All

Mar 17 2019


AEROS Airlines B737 Crashed All

Mar 17 2020

New email message

Briefing Outline for Local LE - Please send me your quick notes as to what should be included in our brief to local law enforcement.


EOC Commander, Airport Law Enforcement Staff, Operations Section Chief

Mar 17 New email Emergency Phone List - Where's our Emergency Clerk All (Airport)

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2020 messagePhone List? Can someone email to me? All I have is this blank template. Don't we have a completed one?

Mar 17 2020

Facilitator note

Note: Public Information StaffPlanning StaffOperations StaffSafety OfficerSafety StaffPlanning Section ChiefOperations Section ChiefCommunications Unit LeaderFinance/Administration Section ChiefFinance/Administration StaffAirport Law Enforcement StaffEOC CommanderPublic Information OfficerAirport Law EnforcementLogistics StaffLogistics Section Chief: Respond to the email from the Clerk. (Reply to the email with the subject "Emergency Phone List".)

All (Airport)

Mar 17 2020

New email message

Worker protection - There are safety concerns for passengers, crew, and ARFF. Is there enough protection for rescue workers and passengers, if Hogarth is among the passengers, and is he armed? Reply to me and copy the EOC staff on your findings so that all responders can take appropriate precautions.

Deputy Operations Safety Officer, Safety Staff

Mar 17 2020

Facilitator note

Note: Safety OfficerSafety Staff: Respond to the email from Deputy Ops. (Reply to the email with the subject "Worker protection".)

All (Airport)

Mar 17 2020


Caller: Okay, will do.

Boss, we suspect he was the guy in the fuel truck. No one could have survived that. Should we keep searching?



Mar 17 2020

New email message

First Press Release - Do you have a press release ready? The Commander says just send one out ASAP, he doesn't have time to review it. After you issue it, reply to this email with a copy to the commander providing the contents of the release.


Mar 17 2020

Facilitator note

Note: Public Information Officer: Respond to the email from Deputy Ops. (Reply to the email with the subject "First Press Release".)

All (Airport)

Mar 17 2021 Bulletin Talking Points 1 - date Public Information

Officer All

Mar 17 2021 Bulletin Briefing Schedule Public Information

Officer All

Mar 17 2021


Caller: IC reports that the fuel truck cab is empty. There is no body there. No body found nearby either.

Liaison to CP All (Airport)

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Mar 17 2021

Facilitator note

Note: Planning StaffPlanning Section Chief: Perform intelligence gathering throughout the duration of the incident and keep the EOC Commander informed of key news. (Continuously gather information by monitoring the Event Log, calling the Command Post Liaison frequently, watching television news, reading the website and all sources of information available. To get updates from the scene, call the Command Post Liaison using the topic "Update from scene requested". Distill that information and email the EOCC using the subject "Intel Status Update".)

All (Airport)

Mar 17 2021

Facilitator note

Note: Players can now call Planning Staff, Planning Section Chief, to discuss:

Update from scene requested:


All (Airport)

Mar 17 2022

New email message

Security Escorts Needed - When the local police arrive, they will need officers escorted to the scene. Check your roster and tag a team for this (not yourself).



Mar 17 2022

New email message

Escort Team Needed - Set up escorts for responders to the scene. Do not go yourself, check the roster and choose a team.

Logistics Section Chief Logistics Staff

Mar 17 2022 Bulletin map Planning Section Chief All

Mar 17 2022


We need to get temporary shelters out to the command post ASAP for triage, rest and rehab, and morgue. What do you need from Logistics to get that done?

Logistics Section Chief Staging Manager

Mar 17 2022


We need to get temporary shelters out to the command post ASAP for triage, rest and rehab, and morgue. Can you get on that right away?


Mar 17 2022


Boeing Crashes at Birmingham Intl. All

Mar 17 2022

New email message

Plan Outline - EOCC wants us to put together a quick very high-level plan. What are your most urgent and important tasks? Respond to this email and copy the EOCC and the Planning Officer. Thanks.

Deputy Operations Communications Unit Leader, EOC Commander, Finance/Administration Section Chief, Airport Law Enforcement, Logistics Section Chief,

Page 144 (DCN 15-7301/9999-v1.0)



Observer, Operations Section Chief, Public Information Officer, Planning Section Chief, Safety Officer

Mar 17 2022

Facilitator note

Note: Operations Section ChiefIncident CommanderSafety OfficerCommunications Unit LeaderFinance/Administration Section ChiefPublic Information OfficerAirport Law EnforcementLogistics Section ChiefPlanning Section Chief: Respond to the email from Deputy Ops about "Plan Outline". (Reply to the email with the subject "Plan Outline".)

All (Airport)

Mar 17 2023


URGENT. We have some spillage of an unknown liquid near accident runway 22. Needs cleanup, area roped off, and HAZMAT personnel.


Mar 17 2023

Facilitator note

Note: Safety Officer: Take care of the spillage on runway area. (Email, radio, or call the LEO using the topic "Cordon Off Hazmat Spill". Email, radio, or call the HAZMAT team using the topic "Hazmat Cleanup".)

All (Airport)

Mar 17 2023

Facilitator note


Cordon Off Hazmat Spill:


All (Airport)

Mar 17 2023

Facilitator note


Hazmat Cleanup:


All (Airport)

Mar 17 2023

New email message

Truck in collision - URGENT. The truck driver likely to be Fairway Fuelers employee, Bill Hogarth. Attached is the internal memo and a BOLO flyer.


Mar 17 2023 Bulletin NWS Report National Weather

Service All

Mar 17 2023

New email message

Planning Meeting to be Held in 20 Minutes - Be prepared for a planning meeting in 20 minutes. I have asked your staff to send you their input via email. Attendance is mandatory.


Mar 17 2024

New email message

Planning Meeting Soon - Be prepared for a planning meeting in 20 minutes. Please send your input to your chief by forwarding this email

Deputy Operations Finance/Administration Staff, Airport Law Enforcement Staff,

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with your input. Attendance is mandatory.

Logistics Staff, Operations Staff, Public Information Staff, Planning Staff, Safety Staff

Mar 17 2024

New email message

Backup Staff - EOCC requests we build our secondary roster. Who is your backup? Forward this email to EOCC with your response and CC the Planning Section Chief.

Clerk All (Airport)

Mar 17 2024

Facilitator note

Note: Public Information StaffPlanning StaffOperations StaffSafety OfficerSafety StaffPlanning Section ChiefOperations Section ChiefCommunications Unit LeaderFinance/Administration Section ChiefFinance/Administration StaffAirport Law Enforcement StaffEOC CommanderPublic Information OfficerAirport Law EnforcementLogistics StaffLogistics Section Chief: Respond to the email from the Clerk about "Backup Staff". (Reply to the email with the subject "Backup Staff".)

All (Airport)

Mar 17 2024


Caller: AEROS flight number 678 is a Boeing 737 carrying 189 confirmed passengers and crew of 6.

You: Okay, thanks.


Mar 17 2024


Visitor: Okay, thanks.

We need to plan for this incident. We need to make sure we check all sources of information, like internet news and TV news, not just sources at the airport. What information should I focus on? What could impact my planning? What other sources of information should we check to aid in planning for this incident?


Mar 17 2024 Bulletin NTSB Arrival Schedule National Transportation

Safety Board Rep. All

Mar 17 2024

Facilitator note

Note: Planning Section Chief: Prepare for NTSB arrival. (First, call the NTSB to discover their requirements using the topic "What are NTSB requirements?" Then Email, phone, or radio LEO to post security at a hangar for airplane part forensics and to provide escorts for NTSB using the topic "NTSB Security Escorts Needed".)

All (Airport)

Mar 17 2024

Facilitator note


What are NTSB requirements?:

All (Airport)

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Mar 17 2024

Facilitator note


NTSB Security Escorts Needed:


All (Airport)

Mar 17 2025


Caller: Okay, okay, okay. Sorry, I could just call my airline.

What's this business about the airport being closed? I have a flight to the capital leaving in 20 minutes. You need to open at least part of the airport! Do you know who I am? I'll have your job.

Elected Official EOC Commander

Mar 17 2025



One of the media outlets asked why we are using our time to look for Hogarth right now. What should I tell them?



Mar 17 2025 Bulletin Employee Hotline Script - date Operations Section

Chief All

Mar 17 2025


Caller: The IC requests a flight manifest be brought to the command post.

You: Okay, thanks.Liaison to CP Operations Section

Chief

Mar 17 2025

Facilitator note

Note: Operations Section Chief: Get manifest delivered to the Command Post. (Email, phone, or radio the carrier liaison using the topic "Deliver Manifest to Scene" and instruct them to hand-deliver the flight manifest.)

All (Airport)

Mar 17 2025

Facilitator note


Deliver Manifest to Scene:


All (Airport)

Mar 17 2025

New email message

Family Assistance - Who's working with Family Assistance? Deputy Operations All (Airport)

Mar 17 2025

Phone call is being

Caller: Local law enforcement has arrived in the EOC. They want a sitstat.

Deputy Operations EOC Commander, Airport Law

Page 147 (DCN 15-7301/9999-v1.0)



received. You: Okay, thanks.Enforcement, Operations Section Chief

Mar 17 2025

Facilitator note

Note: Airport Law Enforcement: Post your brief to local law enforcement. (Compile a written outline of your brief to local Law Enforcement. Post the results to the bulletin board.)

All (Airport)

Mar 17 2025


Caller: Send a couple of people to cordon off the secondary hazmat spill.

Airport Law Enforcement Safety Officer

Mar 17 2025


Caller: Send a team to clean up the secondary hazmat spill. Safety Officer Hazardous Materials

Response Team

Mar 17 2026

New email message

Planning Meeting Soon - Be prepared for a quick event briefing in a few minutes. Fill out your slides. We will discuss status updates and plans going forward. Here's what we will need from you. EOCC: Mission statement and objectives. Planning: We need an updated IAP and summary of intel to-date. We also need Message Traffic Flow protocol. Logistics: We need an update on expected Procurements and resource usage. Operations: Provide a status update and schedule for backup staff. Finance/Admin: We need your emergency budget. Safety: Prepare a slide for immediate and long-term concerns. Liaison: Need you to work with the carrier and provide an update slide. PIO: Your media briefing schedule and talking points.

Deputy Operations

EOC Commander, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Logistics Section Chief, Logistics Staff, Observer, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Mar 17 2026

Facilitator note

Note: Finance/Administration Staff: Respond to the email from Deputy Ops about "Planning Meeting Soon". (Reply to the email with the subject "Planning Meeting Soon".)

All (Airport)

Mar 17 2026

Facilitator note

Note: Airport Law Enforcement Staff: Respond to the email from Deputy Ops about "Planning Meeting Soon". (Reply to the email with the subject "Planning Meeting Soon".)

All (Airport)

Mar 17 2026

Facilitator note

Note: Logistics Staff: Respond to the email from Deputy Ops about "Planning Meeting Soon". (Reply to the email with the subject "Planning Meeting Soon".)

All (Airport)

Mar 17 2026

Facilitator note

Note: Operations Staff: Respond to the email from Deputy Ops about "Planning Meeting Soon". (Reply to the email with the subject "Planning Meeting Soon".)

All (Airport)

Mar 17 2026

Facilitator note

Note: Public Information Staff: Respond to the email from Deputy Ops about "Planning Meeting

All (Airport)

Page 148 (DCN 15-7301/9999-v1.0)



Soon". (Reply to the email with the subject "Planning Meeting Soon".)

Mar 17 2026

Facilitator note

Note: Planning Staff: Respond to the email from Deputy Ops about "Planning Meeting Soon". (Reply to the email with the subject "Planning Meeting Soon".)

All (Airport)

Mar 17 2026

Facilitator note

Note: Safety Staff: Respond to the email from Deputy Ops about "Planning Meeting Soon". (Reply to the email with the subject "Planning Meeting Soon".)

All (Airport)

Mar 17 2026

New email message

Press Release Input Requested - Do you have any input ready for the press release? AEROS Airlines is looking for any information you want to add to their press release. Forward this email to the EOCC with your suggested input for his approval.

CarrierPublic Information Officer, Public Information Staff

Mar 17 2026

Facilitator note

Note: Public Information Officer: Respond to the email about "Press Release Input Requested". (Reply to the email with the subject "Press Release Input Requested".)

All (Airport)

Mar 17 2026


Caller: Please remember to deliver a Manifest to the Command Post. We would like a copy also.

Operations Section Chief Carrier

Mar 17 2026


Caller: We should post our Incident Checklist. It should be a part of our AEP. Can someone please post the current version?

You: Okay, thanks.

Clerk All (Airport)

Mar 17 2026

Facilitator note

Note: Public Information StaffPlanning StaffOperations StaffIncident CommanderSafety OfficerSafety StaffPlanning Section ChiefOperations Section ChiefFinance/Administration Section ChiefCommunications Unit LeaderFinance/Administration StaffAirport Law Enforcement StaffEOC CommanderPublic Information OfficerAirport Law EnforcementLogistics StaffLogistics Section Chief: Post the Incident Checklist to the bulletin board. (The Incident Checklist is a required part of the AEP. You should have one ready for a sabotage incident. Find it and post it to the bulletin board. It can save time and prevent tasks from dropping through the cracks.)

All (Airport)

Mar 17 2026

Facilitator note

Note: Planning StaffPlanning Section Chief: Perform intelligence gathering throughout the duration of the incident and keep the EOC Commander informed of key news. (Continuously gather information by monitoring the Event Log, calling the Command Post

All (Airport)

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Liaison frequently, watching television news, reading the website and all sources of information available. To get updates from the scene, call the Command Post Liaison using the topic "Update from scene requested". Distill that information and email the EOCC using the subject "Intel Status Update".)

Mar 17 2026

Facilitator note




All (Airport)

Mar 17 2026

New email message

Update from scene requested - What's going on with the empty truck? Can you tell me more? Planning Section Chief Liaison to CP

Mar 17 2026

New email message

Intel Status Update - I spoke with the liaison at the Command Post. Not only is there no body at the scene, but Hogarth cannot be found. Airport law enforcement is still searching for him.


Mar 17 2027

Facilitator note

Note: Operations Section ChiefSafety OfficerFinance/Administration Section ChiefPublic Information OfficerEOC CommanderAirport Law EnforcementPlanning Section ChiefLogistics Section Chief: Fill out your slides for the "Airport Planning Meeting". (Gather issues and answers for the Planning Meeting. Issues may relate to general future operations, or to specific missions being worked in the EOC. Click the "Meeting" button to your left to open the Meeting window. Compose a slide, using the drop-down box at the top to select the title.)

All (Airport)

Mar 17 2027

New email message

NTSB Security Escorts Needed - When the NTSB hangar is set up, they will need officers posted to secure the forensic evidence.

Planning Section Chief Airport Law Enforcement

Mar 17 2027

New email message

Update from scene requested - What's going on at the scene? Planning Section Chief Liaison to CP

Mar 17 2027

New email message

Intel Status Update - See upcoming slides for updated info. Planning Section Chief EOC Commander

Mar 17 2027 Bulletin LE Brief Airport Law

Enforcement All

Mar 17 2027

New email message

Press Conference Schedule - Press Conference Schedule for March 18 attached. This is a draft for consideration.


Communications Center, EOC Commander, Liaison to CP

PLANNING MEETING

Page 150 (DCN 15-7301/9999-v1.0)




Mar 17 2040 Tv Airport Crash All

Mar 17 2040

Facilitator note

Note: Public Information Officer: Work with AEROS Airlines to craft a press release. (Email the AEROS Airlines using the subject "Fuel Truck Press Release Suggestions" and communicate to them the airport's primary talking points.)

All (Airport)

Mar 17 2040

Facilitator note

Note: Planning Section Chief: Begin planning your mission-critical tasks for the long term. (Gather input from the EOC staff and draft a long-term plan, including recovery actions. Post the document to the bulletin board. This will serve as guidance for a future Planning Meeting.)

All (Airport)

RESPONSE, TRIAGE AND TRANSPORT


Mar 17 2100 Tv Airport Crash All

Mar 17 2100


65 Rain, 67 Thunderstorms, 66 Partly Cloudy, 62 Sunny, 64 Sunny All

Mar 17 2100


Rescuers work in the mist All

Mar 17 2100


Boeing 737 still ablaze at Birmingham Intl. All

Mar 17 2100


At least 45 injured in airplane fire All

Mar 17 2101 Bulletin FBI Special Agent Arrival FBI Agent All

Mar 17 2101

New email message

Update to Board Requested - Please provide a status update ASAP. Airport Board Member EOC Commander

Mar 17 2101

Facilitator note

Note: EOC Commander: Respond to the email about "Update to Board Requested". (Reply to the email with the subject "Update to Board Requested".)

All (Airport)

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Mar 17 2101

New email message

Talking Points - We are most concerned with public perception of this event. The EOCC requests your Talking Points as soon as possible via email, forward this email to the EOCC with your talking points and cc to me.


Mar 17 2101

Facilitator note

Note: Public Information Officer: The EOC Commander will need your steady supply of Talking Points as the situation evolves. (Talking points should be emailed to the EOCC using the subject "Talking Points". Send Talking Points when the EOCC requests them. Better yet, anticipate the EOCC's need, and write Talking Points upon major changes in the incident.)

All (Airport)

Mar 17 2101

Facilitator note

Note: Public Information Officer: Respond to the email from Deputy Ops about "Talking Points". (Reply to the email with the subject "Talking Points".)

All (Airport)

Mar 17 2101

New email message

Blankets and Water Requested - It's drizzling out there. Victims are chilled. The IC requests transport to get them out of the weather. In the meantime, blankets, sufficient for all PAX. Water and hot beverages sufficient for PAX and rescue workers.

Liaison to CP

Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff

Mar 17 2101

Facilitator note

Note: Operations Section Chief: The command post has requested blankets and water. Contact Logistics using the topic "Blankets and Water Needed at CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. This can be done when you contact Logistics using the topic "Blankets and Water Needed at CP".)

All (Airport)

Mar 17 2101

Facilitator note

Note: Logistics Section Chief: The command post has requested blankets and water. Contact Staging using the topic "Deliver Blankets and Water to CP". (Requests from the scene need to be coordinated among Logistics, Operations and Staging to get supplies and equipment to the Command Post as quickly as possible. Your task can be done by contacting Staging using the topic "Deliver Blankets and Water to CP".)

All (Airport)

Mar 17 2101


Caller: Are you seeing any traumatic-stress symptoms from the scene?

What work/rest cycle guidance have you issued, and where is it posted?

Deputy Operations Safety Officer

Mar 17 2101

Facilitator note

Note: Safety Officer: Issue rest cycle guidance to the command post. (Send an email to the Command Post liaison using the subject

All (Airport)

Page 152 (DCN 15-7301/9999-v1.0)



"Work/Rest Guidance" describing the recommended work/rest cycles. You also need to ensure you or a Safety officer routine inspects the scene for any hazards to responders, volunteers, or victims. For those problems within your span of control, work with Operations and Maintenance to resolve ASAP.)

Mar 17 2101

New email message

Work/Rest Guidance - To help minimize traumatic stress, you should take the following actions:\n (a) Enforce 30-minute breaks every 4 hours. Many responders will resist; you may need to monitor work times.\n (b) Before returning to operations at the scene, ensure responders have eaten and had something to drink.\n (c) Ensure workers have liquids every hour, more frequently depending on weather and gear.\n (d) Be aware of the signs of fatigue or traumatic stress. Pull the responder if such signs are noted.

Safety Officer Liaison to CP

Mar 17 2102

Phone call is being received. Has Shift B been sent home yet? Should it be?

Explain your reasoning for that.

Deputy Operations Planning Section Chief, Planning Staff

Mar 17 2102

New email message

Donation Offered - My son was on that plane. He just called me on his cell phone, and said he is okay. I want to help. I'm the the store manager for Big Box Mart. Is there anything you need for the passengers that I can provide?

Local Business LeaderEOC Commander, Operations Section Chief, Operations Staff

Mar 17 2102

New email message

Non-Injured Transport - Transport is needed for PAX not injured. Liaison to CP


Mar 17 2102

Facilitator note

Note: Operations Section Chief: The command post has requested a non-injured transport. Contact Logistics using the topic "Non-Injured Transport Needed at CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. This can be done when you contact Logistics using the topic "Non-Injured Transport Needed at CP".)

All (Airport)

Mar 17 2102

Facilitator note

Note: Logistics Section Chief: The command post has requested non-injured transport. Contact Staging using the topic "Deliver Non-Injured Transport to CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. This can be done by contacting Staging using the topic "Deliver Non-Injured Transport to CP".)

All (Airport)

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Mar 17 2102

New email message

Hogarth at Large - Has Hogarth been located? Is he still on airport property? Deputy Operations


Mar 17 2102

Facilitator note

Note: Airport Law Enforcement StaffAirport Law Enforcement: Respond to the email from Deputy Ops about "Hogarth at Large". (Reply to the email with the subject "Hogarth at Large".)

All (Airport)

Mar 17 2102

New email message

Taxiway Damage - We have reports of damage to the taxiways from the fueler ramp area to runway 22 as a result of Hogarth's speeding fuel truck.

Liaison to CP

Operations Section Chief, Operations Staff, Planning Section Chief, Planning Staff

Mar 17 2102

Facilitator note

Note: Planning Section Chief: Coordinate with Operations and Logistics to mitigate damage to the taxiways from the fueler ramp area to runway 22. (Get confirmation of light and pavement damage by contacting Operations via email, phone, or radio using the topic "Assessment Needed for Light and Pavement Damage". Effect the repairs by contacting Logistics via email, phone, or radio using the topic "Taxiway Repairs".)

All (Airport)

Mar 17 2102

Facilitator note


Assessment Needed for Light and Pavement Damage:


All (Airport)

Mar 17 2102

Facilitator note


Taxiway Repairs:


All (Airport)

Mar 17 2103

New email message

Status Update - Effect of Weather on Plans - The EOCC and Planning Section Chief want your assessment of the effect the weather change will have on your current tasks, as well as your projected short-term tasks. Respond by forwarding this email to the Planning Section Chief and copy to the EOCC.


Mar 17 2103

Facilitator note

Note: Public Information StaffPlanning StaffOperations StaffSafety OfficerSafety StaffPlanning Section ChiefOperations Section ChiefCommunications Unit LeaderFinance/Administration Section ChiefFinance/Administration StaffAirport Law Enforcement StaffEOC CommanderPublic Information OfficerAirport Law

All (Airport)

Page 154 (DCN 15-7301/9999-v1.0)



EnforcementLogistics StaffLogistics Section Chief: Respond to the email from Deputy Ops about "Status Update - Effect of Weather on Plans". (Reply to the email with the subject "Status Update - Effect of Weather on Plans".)

Mar 17 2103


Caller: Just want to let you know the Family Area is set up and ready in Room CR-228. Security officers should be posted there.

You: Ok, thanks


Mar 17 2103

Phone call is being received. My grandchildren were on that flight. No one has

given me any information!

Local CitizenPublic Information Officer, Public Information Staff

Mar 17 2103

New email message


Airport Board Member EOC Commander

Mar 17 2103

Facilitator note

Note: EOC Commander: Respond to the email from about "Board Requests Financials". (Reply to the email with the subject "Board Requests Financials".)

All (Airport)

Mar 17 2103

New email message

Board Requests Financials - The Chair requests a financial estimate of the incident to-date, and estimated costs. Send draft report for review to me by c.o.b. today.

EOC Commander Finance/Administration Section Chief

Mar 17 2103


A ramp worker reports seeing injured/lost people walking around the airfield. What should we do about this?


Mar 17 2104

Phone call is being received. I'm here from the Red Cross. I have 10

volunteers. Where do you want us?

American Red Cross Staff

EOC Commander, Operations Section Chief, Planning Section Chief

Mar 17 2104


Request granola bars, protein bars for responders. Liaison to CP All (Airport)

Mar 17 2104

Facilitator note

Note: Operations Section Chief: The command post has requested snacks. Contact Logistics using the topic "Snacks Needed at CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. Your task can be done by contacting Logistics using the topic "Snacks Needed at CP".)

All (Airport)

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Mar 17 2104

Facilitator note

Note: Logistics Section Chief: The command post has requested snacks. Contact Staging using the topic "Deliver Snacks to CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. Your task can be done by contacting Staging using the topic "Deliver Snacks to CP".)

All (Airport)

Mar 17 2104


Someone get Animal Control out here ASAP. We have two dogs that are out of their crates. We are unable to catch them. One is a black miniature poodle. The other is a dalmation. They are keeping to the edge of the hot zone, running in and out.


Mar 17 2104

Facilitator note

Note: Operations StaffOperations Section Chief: Get Animal Control on the scene. (Email, call, or radio Animal Control using the topic "Animal Control Needed".)

All (Airport)

Mar 17 2104

Facilitator note

Note: Players can now call Operations Staff, Operations Section Chief, to discuss:

Animal Control Needed:


All (Airport)

Mar 17 2105


There is a fireman here who is making insensitive jokes, is jittery, and laughing loudly. He appears to be afflicted with CIS. Get someone out here to make sure he gets rest and counseling. He has been asked to take a break, but refuses. What do we do about him?

Liaison to CP Safety Officer, Safety Staff

Mar 17 2105

Facilitator note

Note: Planning StaffPlanning Section Chief: Perform intelligence gathering throughout the duration of the incident and keep the EOC Commander informed of key news. (Continuously gather information by monitoring the Event Log, calling the Command Post Liaison frequently, watching television news, reading the website and all sources of information available. To get updates from the scene, call the Command Post Liaison using the topic "Update from scene requested". Distill that information and email the EOCC using the subject "Intel Status Update".)

All (Airport)

Mar 17 2105

Facilitator note



All (Airport)

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Mar 17 2105

New email message

New Mortality Figures - FYI: Current numbered of fatalities is at 27 and we have 45 injured. Liaison to CP All (Airport)

Mar 17 2105



The IC requests transportation for the non-injured. Can you get on that right away?


Mar 17 2105



the IC requests transportation for the non-injured. What do you need from Logistics to get that done?


Mar 17 2105

New email message

Press Conference Schedule - The EOCC wants you to circulate your press conference schedule. Send a copy via email to all staff and the Comm Center as soon as possible.


Mar 17 2105

Facilitator note

Note: Public Information StaffPublic Information Officer: Publish a Press Conference schedule. (Email the EOC Commander, Command Post Liaison, and the Comms Center the schedule using the subject "Press Conference Schedule".)

All (Airport)

Mar 17 2105


Grieving friends and family are already showing up at the airport. Is there a secured area ready for them, and if so, where is it?



Mar 17 2105


Caller: You've been told we will be taking over the investigation later today, correct? We will be placing an FBI liaison in your EOC and at your Command Post a few hours from now. We will meet first with local law enforcement, and then come to your office.

You: Ok, thanks

FBI AgentEOC Commander, Airport Law Enforcement

Mar 17 2105

New email message

Updated situation - The Comms Center says the media is clamoring for more information. Do you have a press release ready? Send to the EOCC for approval by forwarding this email to the EOCC with your content. And see about conducting a short press conference soon.

Deputy Operations Public Information Officer

Mar 17 2105

Facilitator note

Note: Public Information Officer: Respond to the email about "Updated situation". (Reply to the email with the subject "Updated situation".)

All (Airport)

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Mar 17 2105

Somebody at office door The boss is going to be asking us for your 72-

hour staff schedule. What will you put in it?

Deputy Operations Planning Section Chief, Planning Staff

Mar 17 2106


Red Cross is asking for hot chocolate for young passengers. Liaison to CP All (Airport)

Mar 17 2106

Facilitator note

Note: Operations Section Chief: The command post has requested hot chocolate. Contact Logistics using the topic "Hot Chocolate Needed at CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. Your task can be done by contacting Logistics using the topic "Hot Chocolate Needed at CP".)

All (Airport)

Mar 17 2106

Facilitator note

Note: Logistics Section Chief: The command post has requested hot chocolate. Contact Staging using the topic "Deliver Hot Chocolate to CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. Your task can be done by contacting Staging using the topic "Deliver Hot Chocolate to CP".)

All (Airport)

Mar 17 2106


Several media outlets, including CNN, are in the lobby. Some are asking for a brief, others are nosing around. What should I do?



Mar 17 2106


Caller: Do you need state emergency response support?

You: Governor, I sincerely appreciate your offer of help, but this situation doesn't appear to warrant tying up state emergence response support personnel. If matters deteriorate, would it be okay for me to take you up on your offer at that time?

Caller: That would be fine. Just know that we're available if you need us.


Mar 17 2106


Update: Birmingham Intl. Fire All

Mar 17 2106


Caller: Okay, thanks. Snacks are ideally high value carbs and protein, such as granola bars, protein bars, nuts and nut bars, or good old PBJ. Avoid high sugar, and anything red.


Logistics Section Chief

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The IC requests granola bars, protein bars for responders. What do you plan to send?

Mar 17 2106



the IC requests granola bars, protein bars for responders. What do you need from Logistics to get that done?


Mar 17 2106

Phone call is being received. CP needs logistical support out here,

expeditionary lighting and generators ASAP.

Liaison to CP Operations Section Chief

Mar 17 2106

Facilitator note

Note: Operations Section Chief: The command post has requested lights. Contact Logistics using the topic "Lights and Generator Needed at CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. Your task can be done by contacting Logistics using the topic "Lights and Generator Needed at CP".)

All (Airport)

Mar 17 2106


Command Post needs additional perimeter security ASAP. Personnel, lighted barricades, caution tape, the usual.


Mar 17 2106

Facilitator note

Note: Airport Law Enforcement: The command post has requested perimeter security. Contact your staff to assign officers to the scene. Use the topic "Perimeter Security Needed at CP". (Contact your staff to assign officers to the scene. Use the topic "Perimeter Security Needed at CP".)

All (Airport)

Mar 17 2106

Phone call is being received. I have a flight an hour out. He wants to know if

he has to divert.

Carrier

EOC Commander, Operations Section Chief, Planning Section Chief, Safety Officer

Mar 17 2107



Check your roster and send a team of officers to search the perimters and provide additional security. Do not go yourself. We need you here. What do you consider when selecting those officers?



Mar 17 2107 Tv BOLO All

Mar 17 Display 66 Rain, 65 Rain, 67 Thunderstorms, 66 Partly All

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2107weather data on web site.

Cloudy, 62 Sunny

Mar 17 2108



The IC requests blankets, sufficient for all PAX. Water and hot beverages sufficient for PAX and rescue workers. Can you get on that right away?


Mar 17 2108



I understand the IC requests blankets, sufficient for all PAX. Water and hot beverages sufficient for PAX and rescue workers. What do you need from Logistics to get that done?


Mar 17 2108


Heavy rain hampers rescuers All

Mar 17 2108

New email message

FBI on site - FBI special agent Roscoe is here at my office. We are done here. Is it okay if I escort her to your office now?

PoliceAirport Law Enforcement, Airport Law Enforcement Staff

Mar 17 2108

Facilitator note

Note: Airport Law Enforcement StaffAirport Law Enforcement: Respond to the email from Local Police about "FBI on site". (Reply to the email with the subject "FBI on site".)

All (Airport)

Mar 17 2108 Bulletin High-Level Plan Planning Section Chief All

Mar 17 2108


Caller:

City EOC says they are available for support. Do you want to set up a Joint Information Center?

Deputy Operations Public Information Officer

Mar 17 2108 Bulletin NWS Report National Weather

Service All

Mar 17 2108


Command Post needs dry towels and wet weather gear. Liaison to CP All (Airport)

Mar 17 2108

Facilitator note

Note: Operations Section Chief: The command post has requested wet weather gear. Contact Logistics using the topic "Wet Weather Gear Needed at CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to

All (Airport)

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the Command Post as quickly as possible. Your task can be done by contacting Logistics using the topic "Wet Weather Gear Needed at CP".)

Mar 17 2108

Facilitator note

Note: Logistics Section Chief: The command post has requested wet weather gear. Contact Staging using the topic "Deliver Wet Weather Gear to CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. Your task can be done by contacting Staging using the topic "Deliver Wet Weather Gear to CP".)

All (Airport)

Mar 17 2108


Caller: Again, you will be hearing from our attorneys.

This is the CEO for AEROS Airlines. How could you have let this happen on your airport? We intend to hold you responsible. You will be contacted by our legal office.

Carrier EOC Commander

Mar 17 2108


Bill Hogarth's wife just called me and wants to know why her husband hasn't come home from work yet. I guess they still live together, not quite divorced yet. I don't know what to tell her, and I told her I'd call her back. What should I tell her?

Fairway Fuelers Manager


Mar 17 2108

New email message

Budget Update - Can you give me a budget update on items procured to date? A brief summary, response to this email, please. Be sure to copy the EOCC.

Deputy Operations


Mar 17 2108

Facilitator note

Note: Finance/Administration Section Chief: Respond to the email from Deputy Ops about "Budget Update". (Reply to the email with the subject "Budget Update".)

All (Airport)

Mar 17 2109

New email message

Re: Budget Update - Costs Incurred Summary: \n (a) Labor: $22,385 \n (b) Equipment: $3,987 \n (c) Other: 1,299 \n (d) No estimates yet on loss of income costs.


Deputy Operations, EOC Commander

Mar 17 2109


Caller: Listen, I know Bill Hogarth very well. I can help you find him. He's a smart guy, very clever. There's no way he is still at that airport. He'd have found a way out by now. Don't underestimate him.

You: Where would you expect him to be?

Caller: He goes to his favorite fishing hole when things get rough. He's not a violent guy, don't shoot him.

Local Citizen EOC Commander, Airport Law Enforcement, Airport Law Enforcement Staff

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You: Thanks for the information. We will keep it mind, and relay it to the appropriate authorities.

Mar 17 2109

New email message

Fireman Okay - The Red Cross informs me that the Fireman has been counseled and sent home. Red Cross advises that he obtain longer-term counseling. Counselors emphasize that he NOT return to this scene. Please confirm via email reply.

Liaison to CP

EOC Commander, Airport Law Enforcement, Airport Law Enforcement Staff, Safety Officer, Safety Staff

Mar 17 2109

Facilitator note

Note: Safety OfficerSafety StaffAirport Law Enforcement StaffEOC CommanderAirport Law Enforcement: Respond to the email from Command Post Liaison about "Fireman Okay". (Reply to the email with the subject "Fireman Okay".)

All (Airport)

Mar 17 2109



They really need that expeditionary lighting out there. When can they expect it?


Mar 17 2109

Facilitator note

Note: Logistics Section Chief: The command post has requested lights and a generator. Contact Staging using the topic "Deliver Lights and Generator to CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. Your task can be done by contacting Staging using the topic "Deliver Lights and Generator to CP".)

All (Airport)

Mar 17 2109


Caller: Okay, can do.

We have the request for expeditionary lighting. What do you need from Logistics to get that done?


Mar 17 2110


Hi, I'm from the caterer. They say you need some meals delivered to the command post. What meals do you want me to order? Would you like me to bring some barbeque pork ribs? You probably want some donuts for snacking, and Coke and Mountain Dew. Right? Do you have any specific requirements for the meals?

Airport Caterer Logistics Section Chief

Mar 17 2110


Caller: Okay, thanks. Enough for 10-15 children should do it, perhaps some extra for the responders.


Logistics Section Chief

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The Red Cross is asking for hot chocolate for young passengers. Will you take care of that?

Mar 17 2110


Caller: Right away.

The Red Cross is asking for hot chocolate for young passengers. What do you need from Logistics to get that done?


Mar 17 2110

Phone call is being received. Do you know what caused this event?

Reporter

Communications Unit Leader, EOC Commander, Finance/Administration Section Chief, Finance/Administration Staff, Airport Law Enforcement, Airport Law Enforcement Staff, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Mar 17 2110


Do you know what caused the accident? We have rumors it was a terrorist act. Can you confirm? Is it true there are 27 dead now? What else can you tell me? Can I quote you?


Mar 17 2110


Wet weather is making footing insecure and unsafe for responders. Can you get some flooring out here or something?


Mar 17 2110

Facilitator note

Note: Operations Section Chief: The command post has requested weather safe flooring. Contact Logistics using the topic "Weather Safe Flooring Needed at CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. Your task can be done by contacting Logistics using the topic "Weather Safe Flooring Needed at CP".)

All (Airport)

Mar 17 2110

Facilitator note

Note: Logistics Section Chief: The command post has requested weather safe flooring. Contact Staging using the topic "Deliver Weather Safe Flooring to CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and

All (Airport)

Page 163 (DCN 15-7301/9999-v1.0)



equipment to the Command Post as quickly as possible. Your task can be done by contacting Staging using the topic "Deliver Weather Safe Flooring to CP".)

Mar 17 2111

New email message

Outcome of Traumatic Stress - Regarding the traumatic stress incident with the fireman, what actions have to be taken? Respond by email reply and copy the EOCC and OPS Section Chief. Later, when we go through our after-action review, be sure to provide a report of the traumatic stress incident with the fireman to the Commander, remember to include: What were the specific triggers? What could have been done to prevent this? What actions have been taken?


Mar 17 2111

Facilitator note

Note: Safety Officer: Respond to the email from Deputy Ops about "Outcome of Traumatic Stress". (Reply to the email with the subject "Outcome of Traumatic Stress".)

All (Airport)

Mar 17 2111


We tentatively estimate that the airport will open back up tomorrow by 6 am. We are looking for your feedback about the feasibility of that timeframe. What are your thoughts? (By the way, that information is close-hold and not for the public.)


Mar 17 2111

Phone call is being received. The FBI will arrive in a few minutes. What will we

need to do to coordinate with the FBI?


Mar 17 2112

New email message

Talking Points - Sir, here is the second round of talking points: \n (1) The Boeing 737 for Airline Flight Number 678 is still burning.\n (2) There are 27 casualties but we are in the final rescue stages and all passengers are not yet accounted for.\n (3) The airport is expected to open tomorrow, or possibly the next day at the latest.\n (4) The press schedule has been posted.\n (5) For airline-related questions, we refer you to the carrier, AEROS Airlines.



Mar 17 2112


Caller: We have a volunteer here, making inappropriate jokes. Victims are overhearing him. We have pulled him off to the rest tent.

Caller: Ok, we'll do that. Hope the guy will be okay.

What else should be done?

Liaison to CP Safety Officer

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Mar 17 2112


Hey, I just talked to the Commander, and he wouldn't answer any of my questions. Can you tell me what the cause of the incident is?


Mar 17 2112


We believe Hogarth may have escaped with the injured. We will need a copy of the passenger manifest and a victim status update would be helpful. Has anyone checked with the medical personnel at the Command Post and seeing if anyone matched his description? Have you contacted hospitals where patients have been transferred and faxed a picture of Hogarth? I understand someone wrote up a BOLO; I would like a copy of that, or a picture of Hogarth if that is all you have. I'd like a brief from you concerning the events that led up to the Fairways Fuelers collision with the Boeing on runway 22. The police chief has briefed me on local law enforcement activities. I would like a summary of events, and I'd like to know what steps you plan to take next.

FBI Agent

EOC Commander, Airport Law Enforcement, Airport Law Enforcement Staff, Operations Section Chief

Mar 17 2112


Hangar 28 is secured and ready for relocating airport parts. You can start moving aircraft pieces whenever NTSB is ready.

Staging Manager All (Airport)

Mar 17 2112


Caller: The IC requests wet weather gear. Take care of that, will you? It's starting to rain heavily out there.


Mar 17 2112


Caller: Okay, we're on it.

Rain is coming down, and the IC needs wet weather gear. What do you need from Logistics to get that done?


Mar 17 2113

Phone call is being received. When can we start operations back up?


Mar 17 2113


FYI: NTSB has just left the airport EOC and have been escorted out to the scene and to Forensics hangar 28.


Mar 17 2113


Caller: Good, thanks.

The IC requests Weather Safe Flooring. Is anything available, and if so, please deliver.


Mar 17 Phone call Caller: Okay, we will get it out there ASAP. Logistics Section Chief Staging Manager

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2113 is being received. We have Weather Safe Flooring. What kind of

area are we talking about? What do you need from Logistics to get that done?

Mar 17 2113


Caller: Ok, post your report to the bulletin board. Tie up any loose ends with Ops and Logistics.

What safety issues have you observed, if any, as a result of your walk-around?


Mar 17 2114

New email message

Update from scene requested - What's going on at the scene? Planning Section Chief Liaison to CP

Mar 17 2114

New email message

Intel Status Update - The situation with the traumatic stress incident was that the fireman had not been taking his rest breaks regularly. When he had to deal with a child's corpse he couldn't handle it. He's been fed, counseled, and sent home. We will need to follow up after the incident with his manager and ensure he continues counseling.


Mar 17 2114

New email message

2nd Update Requested - Please provide another update. Airport Board Member EOC Commander

Mar 17 2114

Facilitator note

Note: EOC Commander: Respond to the email about "2nd Update Requested". (Reply to the email with the subject "2nd Update Requested".)

All (Airport)

Mar 17 2114

New email message

Board Inquiry - Update Requested - The Board has requested a status update. Please provide a SITSTAT brief by forwarding this email with your response to the EOCC as soon as possible.

Deputy Operations

Finance/Administration Section Chief, Airport Law Enforcement, Liaison to CP, Logistics Section Chief, Operations Section Chief, Public Information Officer, Planning Section Chief, Safety Officer

Mar 17 2114

Facilitator note

Note: Liaison to CPOperations Section ChiefSafety OfficerFinance/Administration Section ChiefPublic Information OfficerAirport Law EnforcementPlanning Section ChiefLogistics Section Chief: Respond to the email from Deputy Ops about "Board Inquiry - Update Requested". (Reply to the email with the subject "Board Inquiry - Update Requested".)

All (Airport)

Mar 17 2114


LEO requests more lights to help investigation. Liaison to CP All (Airport)

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Mar 17 2114

Facilitator note

Note: Operations Section Chief: The command post has requested lights. Contact Logistics using the topic "Lights Needed for LEO". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. Your task can be done by contacting Logistics using the topic "Lights Needed for LEO".)

All (Airport)

Mar 17 2114


I've got all inbound aircraft on a ground hold. When can I release them? Or do they need to be rerouted to other airports?


Mar 17 2114


Caller: FBI requests airport law enforcement escort to search Fairways employee lot for Hogarth's vehicle.

Deputy Operations Airport Law Enforcement

Mar 17 2114

New email message

Fuel Truck Press Release Suggestions - Here are my suggestions.

Public Information Officer Carrier

Mar 17 2115


Send two officers with the FBI to search Hogarth's vehicle. It's still in the employee parking lot.



Mar 17 2115


We have located Hogarth's truck in the Fairways employee lot. Highly likely Hogarth is either still on airport property or has escaped with the injured to one of the hospitals. This sounds like something the media can help us with. Get your PIO on it. Any results yet on the fax to the hospital?

FBI AgentEOC Commander, Airport Law Enforcement

Mar 17 2115


Caller: Some responders have dying radios. Send new batteries or fresh radios. Liaison to CP

Communications Unit Leader, Airport Law Enforcement, Logistics Section Chief, Operations Section Chief, Safety Officer

Mar 17 2115


Caller: Great, thanks.

They really need that expeditionary lighting out for law enforcement. When can they expect it?


Mar 17 2115

Facilitator note

Note: Logistics Section Chief: LEO has requested lights for the search and investigation. Contact Staging using the topic "Deliver Lights to LEO". (Requests from the scene need to be coordinated among Logistics, Operations, and

All (Airport)

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Staging to get supplies and equipment to the Command Post as quickly as possible. Your task can be done by contacting Staging using the topic "Deliver Lights to LEO".)

Mar 17 2115


Caller: Sure, will do.

We have a request for more expeditionary lighting, this time for LEO. What do you need from Logistics to get that done?


Mar 17 2115



Airport Board MemberEOC Commander, Finance/Administration Section Chief

Mar 17 2115


Third lighting request. The FBI requests light plants from fueling area to point of impact. Liaison to CP All (Airport)

Mar 17 2115

Facilitator note

Note: Operations Section Chief: The command post has requested lights. Contact Logistics using the topic "Lights Needed for FBI". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. Your task can be done by contacting Logistics using the topic "Lights Needed for FBI".)

All (Airport)

Mar 17 2115


We understand the FBI has taken over. We were in the parking lot when the FBI found the vehicle. It is a public place, you know, so don't kid me. I saw the bad guy stuff he had in his truck. Was this an act of terrorism? What else can you tell me?


Mar 17 2115



Get confirmation of light and pavement damage. We have reports of damage to the taxiways from the fueler ramp area to runway 22 as a result of Hogarth's speeding fuel truck. How long will that take? (Just a rough estimate is needed.)

Planning Section Chief Operations Section Chief

Mar 17 2115


Caller: Okay, let me know.

Operations is getting confirmation of light and pavement damage from the fueler ramp area to

Planning Section Chief Logistics Section Chief

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runway 22 as a result of Hogarth's speeding fuel truck. When the report comes back, we need to plan the repairs.

Mar 17 2115


Caller: Good, thank you.

FBI wants expeditionary lighting, too. Do you have enough?


Mar 17 2115


Caller: All right. We can do that.

We have another request for expeditionary lighting for the FBI. What do you need from Logistics to get that done?


Mar 17 2115

Facilitator note

Note: Logistics Section Chief: The FBI requests light plants from fueling area to point of impact. Contact Staging using the topic "Deliver Lights for FBI". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging. The FBI requests light plants from fueling area to point of impact. Contact Staging using the topic "Deliver Lights for FBI".)

All (Airport)

TITANIUM BURN-DOWN


Mar 17 2200


Truck Located All

Mar 17 2201


Fire is out, all victims transported. Fire branch standing by with one truck for hot spots and titanium burn-down. Truck from Autauga is also standing by. All other equipment returning to station. Request airport LEO to take over scene security.


Mar 17 2201

Facilitator note

Note: Planning StaffPlanning Section Chief: Create a 72-Hour Plan. (You and your staff need to draft a 72-Hour Plan and email it to the EOCC using the subject "72-Hour Plan".)

All (Airport)

Mar 17 2201

Facilitator note

Note: Public Information Officer: Coordinate a final press conference for the EOCC. (Email the EOCC using the subject "Final Press Conference".)

All (Airport)

Mar 17 2201

New email message

Final Press Conference - Sir, I think we should hold one last press conference. What is your preference or time availability?


Mar 17 New email 72-Hour Plan - Here is an outline of the activities Planning Section Chief EOC Commander

Page 169 (DCN 15-7301/9999-v1.0)



2201 message

undertaken for the 72-Hour Plan. Please comment/revise. \n (a) Repair runway 22 damage \n (b) Repair collateral damage \n (c) Soil remediation (both runway and secondary spill) \n (d) Transfer of forensic evidence for NTSB hangar \n (e) Release of staff; determine staffing levels and schedule \n (f) Close Media Room, Family Area \n (g) Re-open runway 22

Mar 17 2202



Can we shut down the EOC now?


Mar 17 2202

New email message

Titanium Burn-Down - Aircraft will likely stay on runway for the Titanium Burn-Down for 1 to 2 days. Once burning of wreckage is completely out, forensic disassembly may begin.


Mar 17 2203


This is LE1. I am taking over the Command Post. I am now the Incident Commander.

Airport Law Enforcement All (Airport)

Mar 17 2203 Bulletin NOTAM Communications

Center All

Mar 17 2204 Bulletin IAP Planning Section Chief All

Mar 17 2204


This incident will impact the Airport budget considerably and we'd like to discuss cost recovery. What is your plan for cost recovery? Do you think that we can hold AEROS Airlines responsible? How about pursuing Federal reimbursement?


Mar 17 2205

New email message

Shift Change Brief - At the end of your shift, be sure to complete a Shift Change Brief for your replacement staff coming into your Section.




Mar 18 1100

New email message

Shift Change Brief Attached - Attached, please find a Shift Change Brief from prior events. Deputy Operations Communications Unit

Leader

Mar 18 1100

New email message

Shift Change Brief Attached - Attached, please find a Shift Change Brief from prior events. Deputy Operations EOC Commander

Mar 18 1100

New email message

Shift Change Brief Attached - Attached, please find a Shift Change Brief from prior events. Deputy Operations


Page 170 (DCN 15-7301/9999-v1.0)



Mar 18 1100

New email message

Shift Change Brief Attached - Attached, please find a Shift Change Brief from prior events. Deputy Operations Logistics Section Chief,

Logistics Staff

Mar 18 1100

New email message

Shift Change Brief Attached - Attached, please find a Shift Change Brief from prior events. Deputy Operations Operations Section

Chief, Operations Staff

Mar 18 1100

New email message

Shift Change Brief Attached - Attached, please find a Shift Change Brief from prior events. Deputy Operations


Mar 18 1100

New email message

Shift Change Brief Attached - Attached, please find a Shift Change Brief from prior events. Deputy Operations Planning Section Chief,

Planning Staff

Mar 18 1100

New email message

Shift Change Brief Attached - Attached, please find a Shift Change Brief from prior events. Deputy Operations Safety Officer, Safety

Staff

Mar 18 1101 Bulletin Demobilization IAP Planning Section Chief All

Mar 18 1102

New email message

Demobilization Planning Meeting to be Held in 20 Minutes - All hands prepare to demobilize. See bulletin from Planning containing rough outline (draft). Be prepared for a planning meeting for demobilization, coming up very soon. I have asked your staff to send you their input via email. Attendance is mandatory.

Deputy Operations

Communications Unit Leader, EOC Commander, Finance/Administration Section Chief, Airport Law Enforcement, Logistics Section Chief, Observer, Operations Section Chief, Public Information Officer, Planning Section Chief, Safety Officer

Mar 18 1102

Facilitator note

Note: Finance/Administration Staff: Respond to the email from Deputy Ops about "Demobilization Planning Meeting to be Held in 20 Minutes". (Reply to the email with the subject "Demobilization Planning Meeting to be Held in 20 Minutes".)

All (Airport)

Mar 18 1102

Facilitator note

Note: Airport Law Enforcement Staff: Respond to the email from Deputy Ops about "Demobilization Planning Meeting to be Held in 20 Minutes". (Reply to the email with the subject "Demobilization Planning Meeting to be Held in 20 Minutes".)

All (Airport)

Mar 18 1102

Facilitator note

Note: Logistics Staff: Respond to the email from Deputy Ops about "Demobilization Planning Meeting to be Held in 20 Minutes". (Reply to the email with the subject "Demobilization Planning Meeting to be Held in 20 Minutes".)

All (Airport)

Mar 18 1102

Facilitator note

Note: Operations Staff: Respond to the email from Deputy Ops about "Demobilization Planning Meeting to be Held in 20 Minutes". (Reply to the email with the subject "Demobilization Planning Meeting to be Held in 20 Minutes".)

All (Airport)

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Mar 18 1102

Facilitator note

Note: Public Information Staff: Respond to the email from Deputy Ops about "Demobilization Planning Meeting to be Held in 20 Minutes". (Reply to the email with the subject "Demobilization Planning Meeting to be Held in 20 Minutes". )

All (Airport)

Mar 18 1102

Facilitator note

Note: Planning Staff: Respond to the email from Deputy Ops about "Demobilization Planning Meeting to be Held in 20 Minutes". (Reply to the email with the subject "Demobilization Planning Meeting to be Held in 20 Minutes". )

All (Airport)

Mar 18 1102

Facilitator note

Note: Safety Staff: Respond to the email from Deputy Ops about "Demobilization Planning Meeting to be Held in 20 Minutes". (Reply to the email with the subject "Demobilization Planning Meeting to be Held in 20 Minutes".)

All (Airport)

Mar 18 1102

New email message

Demobilization Planning Meeting to be Held in 20 Minutes - All hands prepare to demobilize. See bulletin from Planning containing rough outline (draft). Be prepared for a quick event briefing in a few minutes. Your attendance is mandatory. Forward this email to your Section Chief with any input you might have. We will discuss status updates and plans going forward for demobilization efforts.

Deputy Operations

Finance/Administration Staff, Airport Law Enforcement Staff, Logistics Staff, Observer, Operations Staff, Public Information Staff, Planning Staff, Safety Staff

Mar 18 1103

Facilitator note

Note: Operations Section ChiefSafety OfficerFinance/Administration Section ChiefPublic Information OfficerEOC CommanderAirport Law EnforcementPlanning Section ChiefLogistics Section Chief: Fill out your slides for the "Airport Planning Meeting 2". (Gather issues and answers for the Planning Meeting. Issues may relate to general future operations, or to specific missions being worked in the EOC. Click the "Meeting" button to your left to open the Meeting window. Compose a slide, using the drop-down box at the top to select the title.)

All (Airport)

DEMOBILIZATION PLANNING MEETING


Mar 18 1200


68 Partly Cloudy, 69 Partly Cloudy, 62 Sunny, 64 Sunny, 65 Sunny All

Mar 18 1200


Visitor: This was a tough situation, everybody. Good work. Before we start the planning meeting for demobilization, let's do a very quick hotwash. Get on chat to discuss this question: in your opinion, what ONE thing could have helped in a significant way. We will start with the Logistics


Page 172 (DCN 15-7301/9999-v1.0)



Section Chief and work our way around.

DEMOBILIZATION AND CLEAN-UP


Mar 19 1100


Fire Out at Birmingham Intl. All

Mar 19 1100


45 injured, 27 fatalities All

Mar 19 1100


Operations to resume soon All

Mar 19 1100 Tv Accident Casualties All

Mar 19 1101


IC requests cranes and flatbed trucks. Liaison to CP All (Airport)

Mar 19 1101

Facilitator note

Note: Operations Section Chief: The command post has requested cranes and flatbed trucks. Contact Logistics using the topic "Cranes and Flatbed Trucks Needed at CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. Your task can be done by contacting Logistics using the topic "Cranes and Flatbed Trucks Needed at CP".)

All (Airport)

Mar 19 1101


IC requests maintenance and electricians for repairs to signs and damaged runway lights on runway 22.


Mar 19 1101

Facilitator note

Note: Operations Section Chief: The command post has requested electricians. Contact Logistics using the topic "Electricians Needed at CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. Your task can be done by contacting Logistics using the topic "Electricians Needed at CP".)

All (Airport)

Mar 19 1101


Sweeper requested to clear runway of remaining debris. Liaison to CP All (Airport)

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Mar 19 1101

Facilitator note

Note: Operations Section Chief: The command post has requested a sweeper. Contact Logistics using the topic "Sweeper Needed at CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. Your task can be done by contacting Logistics using the topic "Sweeper Needed at CP".)

All (Airport)

Mar 19 1101


Soil remediation requested. Hazmat to stand by. Liaison to CP All (Airport)

Mar 19 1102

New email message

Schedule final inspection - Prior to re-opening of runway, we need a final inspection of pavement, lighting, marking, signage, and safety areas.


Mar 19 1102

New email message

FBI locates Hogarth - FBI says they located Hogarth. He tried to hide among the victims transported to the hospital and was discovered trying to escape his hospital room. He is now under arrest and detained at the hospital while being treated for upper-body burns.


Mar 19 1102

New email message

Final Receipts - Before leaving, be sure to submit all receipts and paperwork to Finance. Deputy Operations All (Airport)

Mar 19 1102 Bulletin NOTAM Runway 22 Open Communications

Center All

Mar 19 1102

New email message

Accountability - This is the attorney for the Board. The Board chairman requests you be advised of a possible pending lawsuit against Fairway Fuelers. Keep that information under close hold, but advise your staff of the confidential nature of the incident. The Chairman requests a meeting with you in the Board offices next week. He asks that you provide a report of Lessons Learned. Specifically: was there anything that could have been done to prevent this? Your Financial officer is expected to attend, and also provide of brief of costs incurred.


Mar 19 1104

New email message

Damage Assessment - Send your Damage Assessment information by forwarding this email to the Planning Section Chief with your input.

Deputy Operations

All (Airport)blic Information Officer, Public Information Staff, Planning Staff, Safety Officer, Safety Staff

Mar 19 1104

Facilitator note

Note: Public Information StaffPlanning StaffOperations StaffSafety OfficerSafety StaffPlanning Section ChiefOperations Section ChiefCommunications Unit LeaderFinance/Administration Section ChiefFinance/Administration StaffAirport Law Enforcement StaffEOC CommanderPublic

All (Airport)

Page 174 (DCN 15-7301/9999-v1.0)



Information OfficerAirport Law EnforcementLogistics StaffLogistics Section Chief: Respond to the email from Deputy Ops about "Damage Assessment". (Reply to the email with the subject "Damage Assessment".)

Mar 19 1104

New email message

Procurement - Can you give the EOCC another budget update for costs-to-date and future costs associated with the event? Forward this email to the EOCC with new budget figures. Once completed, you are released from the EOC, but make arrangements to stand by.

Deputy Operations Finance/Administration Section Chief

Mar 19 1104

Facilitator note

Note: Finance/Administration Section Chief: Respond to the email from Deputy Ops about "Procurement". (Reply to the email with the subject "Procurement".)

All (Airport)

Mar 19 1104

New email message

Re: Budget Update - Costs Incurred Summary #2: \n (a) Labor: $22,431 \n (b) Equipment: $4,502 \n (c) Other: 1,299 \n (d) No estimates yet on loss of income costs.


Deputy Operations, EOC Commander

Mar 19 1105


Caller: Okay, good.

Can you send a team of maintenance and electricians for repairs to signs and damaged runway lights on runway 22?


Mar 19 1105

Facilitator note

Note: Logistics Section Chief: The command post has requested electricians. Contact Staging using the topic "Deliver Electricians to CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. Your task can be done by contacting Staging using the topic "Deliver Electricians to CP".)

All (Airport)

Mar 19 1105


Caller: Okay, you got it.

How many maintenance and electricians do you need for the repairs to signs and runway lights on runway 22? What do you need from Logistics to get that done?


Mar 19 1105


Caller: Okay, I will let them know.

They're going to need cranes and flatbed trucks in order to start moving off these airplane parts to the investigation hangar. Can you send that equipment over? Drivers, also.


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Mar 19 1105

Facilitator note

Note: Logistics Section Chief: The command post has requested cranes and flatbed trucks. Contact Staging using the topic "Deliver Cranes and Flatbed Trucks to CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. Your task can be done by contacting Staging using the topic "Deliver Cranes and Flatbed Trucks to CP".)

All (Airport)

Mar 19 1105


Caller: Okay, you got it.

How many cranes and flatbed trucks are needed to start moving off the airplane parts to the investigation hangar? What do you need from Logistics to get that done?


Mar 19 1106


Airport Worker Arrested All

Mar 19 1107


Caller: Okay, thanks much.

Runway 22 needs to be cleared of debris. Can you send that equipment over? The sweeper, I mean.


Mar 19 1107

Facilitator note

Note: Logistics Section Chief: The command post has requested a sweeper. Contact Staging using the topic "Deliver Sweeper to CP". (Requests from the scene need to be coordinated among Logistics, Operations, and Staging to get supplies and equipment to the Command Post as quickly as possible. Your task can be done by contacting Staging using the topic "Deliver Sweeper to CP".)

All (Airport)

Mar 19 1107


Caller: Okay, I hear you.

Are they ready for runway 22 to be swept? What do you need from Logistics to get that done?


Mar 19 1107

New email message

Hotwash - Before leaving, everyone must fill out a hotwash form with any lessons learned and post it to the bulletin board.


Mar 19 1107

Facilitator note

Note: Public Information StaffPlanning StaffOperations StaffOperations Section ChiefSafety OfficerFinance/Administration StaffFinance/Administration Section ChiefCommunications Unit LeaderSafety

All (Airport)

Page 176 (DCN 15-7301/9999-v1.0)



StaffAirport Law Enforcement StaffPublic Information OfficerEOC CommanderAirport Law EnforcementPlanning Section Chief: Respond to the email from Deputy Ops about "Hotwash". (Reply to the email with the subject "Hotwash".)

Mar 19 1108



A.7.2 Sabotage – Assessed Tasks by Role


Call in local law enforcement.

Collaborate to post security detail at the temporary shelters on scene.

Fill out your slides for the "Airport Planning Meeting 2".

Fill out your slides for the "Airport Planning Meeting".

Form a search party to locate Hogarth.

Post the Incident Checklist to the bulletin board.

Post your brief to local law enforcement.

Provide a brief to local law enforcement.

Respond to the email from Command Post Liaison about "Fireman Okay".

Respond to the email from Deputy Ops about "Board Inquiry - Update Requested".

Respond to the email from Deputy Ops about "Damage Assessment".

Respond to the email from Deputy Ops about "Hogarth at Large".

Respond to the email from Deputy Ops about "Hotwash".

Respond to the email from Deputy Ops about "Plan Outline".

Respond to the email from Deputy Ops about "Status Update - Effect of Weather on Plans".

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Respond to the email from Local Police about "FBI on site".

Respond to the email from the Clerk about "Backup Staff".

Respond to the email from the Clerk.

Send airport police to secure the scene. Be sure they know the safest route.

Set up escorts for local law enforcement.

Suspend SIDA access for Hogarth.

The command post has requested perimeter security. Contact your staff to assign officers to the scene. Use the topic

"Perimeter Security Needed at CP".

AIRPORT LAW ENFORCEMENT STAFF




Respond to the email from Deputy Ops about "Demobilization Planning Meeting to be Held in 20 Minutes".

Respond to the email from Deputy Ops about "Hogarth at Large".


Respond to the email from Deputy Ops about "Planning Meeting Soon".


Respond to the email from Local Police about "FBI on site".





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EOC COMMANDER

Assign duties to your staff.




Respond to the email about "2nd Update Requested".

Respond to the email about "Update to Board Requested".





Respond to the email from about "Board Requests Financials".





Page 179 (DCN 15-7301/9999-v1.0)






Respond to the email from Deputy Ops about "Budget Update".




Respond to the email from Deputy Ops about "Procurement".




FINANCE/ADMINISTRATION STAFF









INCIDENT COMMANDER

Page 180 (DCN 15-7301/9999-v1.0)





LIAISON TO CP



Arrange for helicopter transportations for victims.

Collaborate with Staging to set up temporary shelters on scene, using the topic "Deliver shelters to CP".



Get an escort team set up. Be sure they know the safest route.

LEO has requested lights for the search and investigation. Contact Staging using the topic "Deliver Lights to LEO".








Send a liaison for your section to the scene using the safest route.

The FBI requests light plants from fueling area to point of impact. Contact Staging using the topic "Deliver Lights for FBI".

The command post has requested a sweeper. Contact Staging using the topic "Deliver Sweeper to CP".

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The command post has requested blankets and water. Contact Staging using the topic "Deliver Blankets and Water to CP".

The command post has requested cranes and flatbed trucks. Contact Staging using the topic "Deliver Cranes and Flatbed

Trucks to CP".

The command post has requested electricians. Contact Staging using the topic "Deliver Electricians to CP".

The command post has requested hot chocolate. Contact Staging using the topic "Deliver Hot Chocolate to CP".

The command post has requested lights and a generator. Contact Staging using the topic "Deliver Lights and Generator to

CP".

The command post has requested non-injured transport. Contact Staging using the topic "Deliver Non-Injured Transport to

CP".

The command post has requested snacks. Contact Staging using the topic "Deliver Snacks to CP".

The command post has requested weather safe flooring. Contact Staging using the topic "Deliver Weather Safe Flooring to

CP".

The command post has requested wet weather gear. Contact Staging using the topic "Deliver Wet Weather Gear to CP".

LOGISTICS STAFF









Collaborate with Logistics to set up temporary shelters on scene, using the topic "Shelters needed".

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Get Animal Control on the scene.

Get manifest delivered to the Command Post.









Send a liaison for your section to the scene using the safest route.

The command post has requested a non-injured transport. Contact Logistics using the topic "Non-Injured Transport Needed

at CP".

The command post has requested a sweeper. Contact Logistics using the topic "Sweeper Needed at CP".

The command post has requested blankets and water. Contact Logistics using the topic "Blankets and Water Needed at CP".

The command post has requested cranes and flatbed trucks. Contact Logistics using the topic "Cranes and Flatbed Trucks

Needed at CP".

The command post has requested electricians. Contact Logistics using the topic "Electricians Needed at CP".

The command post has requested hot chocolate. Contact Logistics using the topic "Hot Chocolate Needed at CP".

The command post has requested lights. Contact Logistics using the topic "Lights Needed for FBI".

Page 183 (DCN 15-7301/9999-v1.0)



The command post has requested lights. Contact Logistics using the topic "Lights Needed for LEO".

The command post has requested lights. Contact Logistics using the topic "Lights and Generator Needed at CP".

The command post has requested snacks. Contact Logistics using the topic "Snacks Needed at CP".

The command post has requested weather safe flooring. Contact Logistics using the topic "Weather Safe Flooring Needed at

CP".

The command post has requested wet weather gear. Contact Logistics using the topic "Wet Weather Gear Needed at CP".

OPERATIONS STAFF

Get Animal Control on the scene.










Assign someone to maintain the main airport map.

Begin planning your mission-critical tasks for the long term.

Coordinate with Operations and Logistics to mitigate damage to the taxiways from the fueler ramp area to runway unknown.

Create a 72-Hour Plan.


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Perform intelligence gathering throughout the duration of the incident and keep the EOC Commander informed of key news.



Post any relevant maps to the bulletin board.


Prepare for NTSB arrival.








PLANNING STAFF

Create a 72-Hour Plan.






Page 185 (DCN 15-7301/9999-v1.0)










A Briefing Schedule should be provided to the media.

A press release should be provided to the media.

Coordinate a final press conference for the EOCC.

Determine a Media Room location.



Find out the AEROS Airlines phone number for their Public Information Hotline.


Publish a Press Conference schedule.

Respond to the email about "Press Release Input Requested".

Respond to the email about "Updated situation".




Page 186 (DCN 15-7301/9999-v1.0)





Respond to the email from Deputy Ops about "Talking Points".

Respond to the email from Deputy Ops.



Set up a Media Room.

Set up an Employee Hotline

The EOC Commander will need your steady supply of Talking Points as the situation evolves.

Work with AEROS Airlines to craft a press release.

Write and post Talking Points for the EOC Commander.

PUBLIC INFORMATION STAFF

Find out the AEROS Airlines phone number for their Public Information Hotline.


Publish a Press Conference schedule.







Page 187 (DCN 15-7301/9999-v1.0)




Write and post Talking Points for the EOC Commander.

SAFETY OFFICER

Determine the safest route to the scene and post it to the bulletin board.



Issue rest cycle guidance to the command post.






Respond to the email from Deputy Ops about "Outcome of Traumatic Stress".






Take care of the spillage on runway area.

SAFETY STAFF



Page 188 (DCN 15-7301/9999-v1.0)











Page 189 (DCN 15-7301/9999-v1.0)



A.8 Scenario: Terminal Fire

A.8.1 Terminal Fire – Scenario Outline

SCENARIO SET-UP


Aug 1 0755


Introduction All

Aug 1 0756


Lottery All

Aug 1 0756



Aug 1 0756 Bulletin Aviation References Clerk All

Aug 1 0756 Bulletin Acronyms Clerk All

Aug 1 0756


Air Travel Starting to Slow After Summer Season All

Aug 1 0756


Local Play Premieres Tonight All

Aug 1 0756

New email message



TANKER IMPACTS BUILDING


Aug 1 0801


Caller: I'd like to report a crash of a vehicle in the terminal area!

You: Ok, what happened?

Caller: I don't know... this truck just crashed into the building and now the building is on fire!

You: Hold tight. Someone will be down there

Local Citizen Communications Center

Page 190 (DCN 15-7301/9999-v1.0)



right away.

Aug 1 0802


This is the Comm Center. We have several reports by passengers and employees that there has been some sort of crash into the terminal at gate B12. There is also a report of a fire.


Aug 1 0803


This is Fire Chief 1. I am establishing ICS - I am the IC. The command post is located 200 feet upwind from the fire site. Requesting law enforcement and airport operations to respond to the command post. Comm Center, please call for mutual aide fire and ambulance response. Operations, please establish the EOC.


Aug 1 0803


The affected concourse has lost power, but e-power is working. Also, there is an alarm that has been activated by the fire sprinkler system.


Aug 1 0804


This is the IC. I need all available airport resources to assist with evacuating the affected terminal.


Aug 1 0805


The Airport Duty Officer has activated the EOC and is the EOCC. The EOCC is requesting a representative from maintenance, finance, landside operations, airside operations, ARFF, and police to respond.


Aug 1 0806

Phone call is being received. We understand you have a fire at the airport - is

it a terrorist act? We need a statement.


Aug 1 0806

New email message

Briefing - Be prepared for a quick event briefing in a few minutes. Bring all status updates. Planning needs an IAP. Logistics needs an update on Procurement. Ops Chief needs a status update. Finance needs your emergency budget. Safety needs to prepare a slide for immediate and long-term concerns. PIO needs to create a media brief.

Liaison Officer All (Airport)

Aug 1 0806


I need to get all of these aircraft adjacent to the scene moved away. Incident Commander Operations Section

Chief

Aug 1 0806

New email message

Resource Needs - EOCC requests long-term resource needs. Liaison Officer Planning Section Chief

Aug 1 0807


Caller: Media is in the airport and wants a brief of the situation.

You: I will contact the PIO and get something organized.


Page 191 (DCN 15-7301/9999-v1.0)



Aug 1 0807

Facilitator note

Note: EOC Commander: Contact the PIO to setup a briefing for the media. (Call the PIO using the topic "Discuss Media Briefing".)

All (Airport)

Aug 1 0807

Facilitator note

Note: Players can now call EOC Commander, to discuss:

Discuss Media Briefing:


All (Airport)

Aug 1 0807

New email message

Media Briefing - The media has arrived. Please set up a press conference. EOC Commander Public Information

Officer

Aug 1 0807


Need escorts for city fire and ambulances. Incident Commander Operations Section Chief

Aug 1 0808


Visitor: I just wanted to advise you that the security checkpoints are closed and TSA is evacuating.

You: Ok.

TSA Representative All (Airport)

PLANNING MEETING


INCIDENT


Aug 1 0931


There are people running from the terminal onto the ramp areas, and there are vehicles and fire trucks swerving to avoid them.



Aug 1 0931

Facilitator note

Note: Liaison Officer: Inform the Operations Chief that you are in the process of obtaining resources to help with organize the people on the ramp areas. (Call the Operations Chief using the topic "Passenger Organization".)

All (Airport)

Aug 1 0931

Facilitator note

Note: Players can now call Liaison Officer, to discuss:

Passenger Organization:


All (Airport)

Aug 1 0931


Police are reporting there is a lot of smoke in the concourse, and there are several people becoming overwhelmed.


Page 192 (DCN 15-7301/9999-v1.0)



Aug 1 0931

New email message

72 Hour Schedule - EOCC requests the 72 Hour staffing schedule. Liaison Officer Planning Section Chief

Aug 1 0931

Facilitator note

Note: Planning Section Chief: Create a 72 Hour Schedule draft, and send it to the EOCC, making sure to CC the Liaison Officer. (Email your schedule to the EOCC and Liaison Officer, using the subject "72 Hour Schedule draft")

All (Airport)

Aug 1 0932


This is the fire captain. I have established a second command post inside the terminal, which will be called IC 2. It is located in the central lobby, just as you exit the concourse. I would also like to establish a mass casualty response due to heavy smoke and people down.


Aug 1 0932

New email message

More Escorts - I've got escorts for the city fire truck and ambulances. Let me know if you need more.


Aug 1 0932

New email message

NOTAM - The airport is NOTAM due to fire and unsecured ramp areas. Liaison Officer

All (Airport)rport Law Enforcement, Airport Law Enforcement Staff, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff, Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Aug 1 0932


Fire at Airport All

Aug 1 0933

New email message

Logistical Support - We need some logistical support out here with caution tape, barricades, and also food and water for responders.


Aug 1 0933

New email message

Update - Please provide an update. We are most concerned that this may be a terrorist event.


Aug 1 0933

Facilitator note

Note: EOC Commander: Provide an update of the situation to the Board. (Send an email to the Board Chairperson, using the subject "Situation Update".)

All (Airport)

Aug 1 0934


This is IC2. I need ambulances on the upper roadway. Triage is set up in the main lobby. Incident Commander Operations Section

Chief

Aug 1 0934


Visitor: We are representing the airlines and want to know when the airport will reopen. We have aircraft enroute and we have no information.

AEROS Airlines All (Airport)

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You: There will be a briefing for the airlines within the hour.

Aug 1 0934

New email message

Briefing for Airlines - Please coordinate a briefing with all of the airlines. We need to keep them in the loop on the situation.

EOC Commander Liaison Officer

Aug 1 0934


Police report a large number of people have exited the terminal and are blocking the upper roadway. Ambulances cannot get to the terminal.


Aug 1 0935


This is AEROS Airlines - we have two lost children at the ticket counter. Where should we send them?

AEROS Airlines Ticket Agent EOC Commander

Aug 1 0935

New email message

Brief Media - We need to brief the media that this is not terrorism. Liaison Officer Public Information

Officer

Aug 1 0935


Caller: Request buses for non-injury transport. We need to get these people off the roadway to an alternate site.

You: Agreed. I'll coordinate a dedicated non-injured passenger area.


Aug 1 0936


How are we doing on those buses for passengers on the ramp area? They're in danger from ramp vehicles and aircraft.


Aug 1 0936


Caller: CNN is here in the lobby interviewing passengers.



Aug 1 0936

New email message

Send Buses - I've got your buses for both roadway and airside. Where do I send them? Staging Manager Planning Section Chief

Aug 1 0936


A ramp worker has just been struck by a catering truck. I need an ambulance out here with escorts.


Aug 1 0937

New email message

Personnel - Send personnel to help with perimeter security. Incident Commander Operations Section

Chief

Aug 1 0937

New email message

Escort - I've got the ambulance and escort for IC1. Where do you want them? Staging Manager Planning Section Chief

Aug 1 0938

New email message

Transport - Transportation of victims has begun. Can you confirm life flight? Incident Commander Operations Section

Chief

Aug 1 0938


We need LEOs out here to investigate all these accidents, including the original fire. Liaison Officer EOC Commander

Page 194 (DCN 15-7301/9999-v1.0)



Aug 1 0938

Facilitator note

Note: Operations Section Chief: Contact the LEO and see if they can get some officers out to the scene to gather evidence. (Call the LEO using the topic "Evidence Gathering".)

All (Airport)

Aug 1 0938

Facilitator note


Evidence Gathering:


All (Airport)

CLEAN UP


Aug 1 1001


This is Fox News. Where shall we go for a briefing? Are there any updates on the terrorist group? Is anyone claiming responsibility yet?


Aug 1 1001


This is the IC. I have confirmed with IC2 that the fire is out. We will need building materials to secure the damaged areas. City fire trucks will continue to stand by in case of hot spots.


Aug 1 1001


Caller: Why is the media still reporting this as an act of terrorism? Can you confirm or deny that?

You: The PIO has set up formal briefings every 15 minutes in the main conference room.

Caller: OK, so why do they still think it is terrorism?

You: Because we don't know why the accident happened, and investigation will have to be done once this settles down a bit.

Caller: How long will that take, and who is doing the investigation?

You: Our LEOs are gathering evidence. Until then, we just don't know.

Caller: You're accountable to this Board, so make sure accurate information is released. I want everything cleared through the Board before it goes to the media.


Aug 1 1002

New email message

Investigation - I have your investigation teams all ready. Where do you want them? Staging Manager Planning Section Chief

Aug 1 1002

Phone call is being

Caller: We have confirmed 2 persons are dead, 2 critically injured, and more than 100 are


Page 195 (DCN 15-7301/9999-v1.0)



received.

suffering smoke inhalation. All have been transported to the area hospitals.

You: Ok, thanks for the update.

Aug 1 1002


Be advised, all passengers are clear of the roadway and injured have been transported. I am shutting down the CP in the main terminal.


Aug 1 1002


Maintenance reported that the toilets in the damaged terminal, including ticket lobby area where evacuated passengers are still present, are backing up because they are not on e-power.


Aug 1 1003

New email message

Demobilization Plan - We need a demobilization plan and shift briefing prepared. Shift briefing should include all updates on situation status, resource status, finance, and PIO briefings.


Aug 1 1003


We have families and loved ones arriving to pick people up. How do they find them?

Airport Law Enforcement EOC Commander

Aug 1 1003


We need to make sure these stranded passengers have food and water. Incident Commander Operations Section

Chief

Aug 1 1004

Somebody at office door We want to know when the airport will reopen

and what gates are available?

AEROS Airlines EOC Commander

Aug 1 1004


The airfield is all clear of passengers and the LEOs have secured the fire site. The LEO is taking over as IC. We are returning to the station to re-supply.


DEMOB


Aug 1 1501


Shift Change Brief All (Airport)

Aug 1 1501

New email message

Budget Update - Can you give me another budget update for Procurement? And future costs associated with the event?


Aug 1 1501

New email message

Demobilization Plan - The Demobilization Plan is initiated.

Logistics All (Airport)rport Law Enforcement, Airport Law Enforcement Staff, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff,

Page 196 (DCN 15-7301/9999-v1.0)



Public Information Officer, Public Information Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Aug 1 1502

New email message

Construction Materials - I have all the construction materials - where do you want them?

Staging Manager Logistics Section Chief

Aug 1 1502 Bulletin NOTAM Operations Staff All

Aug 1 1503

New email message

Final Report - Finance and Planning section chiefs need to do a final report to the EOCC and then are released from the EOC. After that, they are on standby.


Aug 1 1505

New email message

EOC staffing - The EOC will remain staffed in a skeletal fashion with Airport Operations duty persons acting as EOCC. Also, Maintenance will be serving as Logistics section chief until building repairs are completed and all airport operating areas are restored to normal.


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A.8.2 Terminal Fire – Assessed Tasks by Role

EOC COMMANDER

Contact the PIO to setup a briefing for the media.

Provide an update of the situation to the Board.

LIAISON OFFICER

Inform the Operations Chief that you are in the process of obtaining resources to help with organize the people on the ramp

areas.


Contact the LEO and see if they can get some officers out to the scene to gather evidence.


Create a 72 Hour Schedule draft, and send it to the EOCC, making sure to CC the Liaison Officer.

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A.9 Scenario: Water Rescue

A.9.1 Water Rescue – Scenario Outline

SCENARIO SET-UP


Nov 12 2100


Introduction All

Nov 12 2100



Nov 12 2100


Lotto All

Nov 12 2100



Nov 12 2100


Rain Coming Soon All

Nov 12 2100



Nov 12 2100 Bulletin List of Acronyms Exercise Control All

Nov 12 2100

New email message



Nov 12 2100 Bulletin Useful Links Exercise Control All

Nov 12 2100 Bulletin IAP Template Exercise Control All

Nov 12 2100

New email message

FAA Circular 150/5210-13B - Attached please find FAA Circular entitled Water Rescue Plans, Facilities, and Equipment (number 150/5210-13B) for your ready reference.


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Nov 12 2100 Bulletin Beaufort Wind Scale Exercise Control All

Nov 12 2101


Caller: You will want to refer to your Airport Emergency Plan for severe weather. Task someone on your team to locate and post the document.


Nov 12 2101

Facilitator note

Note: EOC Commander: There is confirmation of severe weather region-wide. Stand up the EOC. (Delegate this task to your Deputy. Call him using the topic "Activate EOC" and task him to activate the EOC. Tell him to have Maintenance, ARFF and LEO respond to the EOC.)

All (Airport)

Nov 12 2101

Facilitator note


Activate EOC:


All (Airport)

WATER ACCIDENT


Nov 12 2102


High Travel Day All

Nov 12 2102 Bulletin NWS High Winds Warning National Weather

Service All

Nov 12 2102

New email message


EOC Deputy


Nov 12 New email Tenant Warning - URGENT MEMORANDUM TO Airport Operations All (Airport)

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2103 message

ALL TENANTS AND CARRIERS ======================================= This is the airport operations office. We have just received a severe weather alert that strong thunderstorms are expected with heavy rainfall producing up to 2 inches per hour and wind gusts to 90 mph. Please ensure all ramp equipment is secured and trash bins are locked closed. Be aware of flying debris.

Supervisor

Nov 12 2103


Caller: Operations issued an email to all tenants warning of the impending weather. The following considerations are noted: 1.Â Â Â Tie down any equipment on the ramp 2.Â Â Â Put lids on all trash containers and close dumpsters 3.Â Â Â Fueling operations may be interrupted during periods of lightning 4.Â Â Â Airport pump stations would be running in several areas around the ramps and movement areas to prevent flooding during heavy rains 5.Â Â Â Contact the on duty Operations Officer for any concerns or questions.


Nov 12 2103

Phone call is being received. Hey, boss. Am I supposed to report in?

Clerk


Nov 12 2103

Facilitator note


All (Airport)

Nov 12 2103

Facilitator note


All (Airport)

Nov 12 2103

Facilitator note


Send AEROS Rep:


All (Airport)

Nov 12 2103

Facilitator note

Note: EOC Commander: You have an MCI on your hands. Issue a NOTAM to close the airport until further notice. This is a PRIORITY task. (Telephone the Tower with instructions to close the airport until further notice. Use the topic "NOTAM Close Immediately". You have 10 minutes.)

All (Airport)

Page 201 (DCN 15-7301/9999-v1.0)



Nov 12 2103

Facilitator note


NOTAM Close Immediately:


All (Airport)

Nov 12 2104


This is the Tower with an Alert 3. Flight 444, a Boeing 757, has crashed in the Atlantic Ocean, SOB unknown.


Nov 12 2105

New email message

Emergency Declaration - The Commander requests an emergency declaration for procurement purposes.


Nov 12 2105


Is there specific gear for night work? What about for hazmat in the water? Airport Safety on Duty Safety Officer

Nov 12 2105

New email message

Stand Up Meeting at 2130 - The EOC Commander has assumed control of the EOC. Be prepared for a quick event briefing in at 2130 hours. Bring all status updates. Here's what he will need from you. From all of you, we will begin with a succinct situation status update of what you know so far. From supporting staff, provide assistance to your Officers and Section Chiefs. For section chiefs, officers, and liaisons, have ready the following: Planning: Provide a high-level list of immediate first tasks. Logistics: He needs an update on immediate first tasks. Operations: Give him a status update and your first steps. Financial Section: He needs your emergency budget and charge numbers. Safety: Prepare a list of immediate safety concerns. Law Enforcement: Prepare a short list of immediate concerns. Liaison Officer: Coordinate representatives from airlines, the traffic control tower, tenants, etc. PIO: Determine what to include in your first Press Release. Draft up a media schedule and prepare the Media Room.


Nov 12 2106

New email message

Info for Meeting - Finance - Not only will you be providing information you've gathered so far, but the Commander would like to see: 1. A draft list of what you consider high-level, high-priority, immediate first tasks for your Section 2. Your budget charge numbers and rough budget estimate Respond to this email and cc the Commander before the meeting. Also, remember to communicate with your staff, get their input, and possibly assign them supporting tasks such as research.


Nov 12 2106

Facilitator note

Note: Finance/Administration Section Chief: A stand-up meeting is planned for 2130 hours. Compile a list of high-level, immediate, high-

All (Airport)

Page 202 (DCN 15-7301/9999-v1.0)



priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Finance" with your draft list. Be prepared to brief it at the Stand-Up Meeting.)

Nov 12 2106

New email message

Info for Meeting - PIO - Not only will you be providing information you've gathered so far, but the Commander would like to see: 1. A draft list of what you consider high-level, high-priority, immediate first tasks 2. A draft of what you consider pertinent to include in the first press release Respond to this email and cc the Commander before the meeting. Also, remember to communicate with your staff, get their input, and possibly assign them supporting tasks such as research, or writing tasks.


Nov 12 2106

Facilitator note

Note: Public Information Officer: A stand-up meeting is planned for 2130 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - PIO" with your draft list. Be prepared to brief it at the Stand-Up Meeting.)

All (Airport)

Nov 12 2106

New email message

Info for Meeting - Liaison Officer - Not only will you be providing information you've gathered so far, but the Commander would like to see: 1. A draft list of what you consider high-level, high-priority, immediate first tasks 2. Anticipated liaisons needed Respond to this email and cc the Commander before the meeting.


Nov 12 2106

Facilitator note

Note: Liaison Officer: A stand-up meeting is planned for 2130 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Liaison Officer" with your draft list. Be prepared to brief it at the Stand-Up Meeting at 1130.)

All (Airport)

Nov 12 2106

New email message



Nov 12 2106

Facilitator note

Note: Operations Section Chief: A stand-up meeting is planned for 2130 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Operations" with your draft list. Be prepared to brief it at the Stand-Up Meeting.)

All (Airport)

Nov 12 2106

New email message

Info for Meeting - Safety - Not only will you be providing information you've gathered so far, but


Page 203 (DCN 15-7301/9999-v1.0)



the Commander would like to see: 1. A draft list of what you consider high-level, high-priority, immediate first tasks 2. Prepare a list of immediate and long-term concerns for Safety issues. Respond to this email and cc the Commander before the meeting. Also, remember to communicate with your staff, get their input, and possibly assign them supporting tasks such as research.

Nov 12 2106

Facilitator note

Note: Safety Officer: A stand-up meeting is planned for 2130 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Safety" with your draft list. Be prepared to brief it at the Stand-Up Meeting.)

All (Airport)

Nov 12 2106

New email message



Nov 12 2106

Facilitator note

Note: Airport Law Enforcement: A stand-up meeting is planned for 2130 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Law Enforcement" with your draft list. Be prepared to brief it at the Stand-Up Meeting.)

All (Airport)

Nov 12 2106

New email message

Info for Meeting - Logistics - Not only will you be providing information you've gathered so far, but the Commander would like to see: 1. A draft list of what you consider high-level, high-priority, immediate first tasks 2. EMAC resources Respond to this email and cc the Commander before the meeting. Also, remember to communicate with your staff, get their input, and possibly assign them supporting tasks such as research.


Nov 12 2106

Facilitator note

Note: Logistics Section Chief: A stand-up meeting is planned for 2130 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Logistics" with your draft list. Be prepared to brief it at the Stand-Up Meeting at 1130.)

All (Airport)

Nov 12 2106

New email message

Info for Meeting - Planning - Not only will you be providing the results of your intel tasks, but the Commander would like to see a draft list of high-level, high-priority, immediate first tasks. Respond to this email and cc the Commander before the


Page 204 (DCN 15-7301/9999-v1.0)



meeting. Also, remember to communicate with your staff, get their input, and possibly assign them supporting tasks such as research.

Nov 12 2106

Facilitator note

Note: Planning Section Chief: A stand-up meeting is planned for 2130 hours. Compile a list of high-level, immediate, high-priority tasks. (Reply to the Deputy's email with the subject "Info for Meeting - Planning" with your draft list. Be prepared to brief it at the Stand-Up Meeting at 1130.)

All (Airport)

Nov 12 2109


This is Fire and Rescue. We have a mass casualty incident. I've just established the Command Post. I've activated a full call-out of mutual aid responders. We have a plane down in the water, broken into pieces on landing, survivors and dead bodies are in the water.


Nov 12 2109

Facilitator note

Note: Logistics Section Chief: Support the Incident Commander by sending water, ice, hot beverages to the Command Post. (Locate a supply of water and ask staging to deliver to the Command Post. Use the topic "Send Water to Command Post".)

All (Airport)

Nov 12 2110

Notepad - Team

Fire and Rescue notified the EOC of mass casualty incident. Established the Command Post. Activated full call-out of mutual aid responders. Plane down in 2 pieces on landing, survivors and dead bodies are in the water. (Note from Deputy: Note-keeper, take over from here.)

EOC Deputy All

Nov 12 2111

Phone call is being received. What can you tell me? Any numbers you can

release on fatalities and injured?


Nov 12 2111


Caller: That is important now. It will be a big problem if we kill someone else due to poisoning. Someone needs to inform the proper authorities: EPA, Coast Guard, etc.

Do we know if there was any HAZMAT onboard? Are there actions we need to take to protect the Atlantic Ocean from fuel spill? Has anyone called the State Environmental Protection Agency?

EOC Deputy

Operations Section Chief, Operations Staff, Planning Section Chief, Planning Staff, Safety Officer, Safety Staff

Nov 12 2111




Page 205 (DCN 15-7301/9999-v1.0)



Nov 12 2112


This is the Operations Liaison. Myself and the Logistics Liaison are here on scene. Operations


Nov 12 2113


This is a quick update from the Command Post. The fuselage is split in two. There are passengers swimming. Several people have been pulled from the water already, with major to minor injuries. That's all the info I have for you at this point. The Logistics Liaison is compiling a list of equipment and supplies needed. That list will be text-messaged to the Logistics Section Chief in a few minutes.

Operations All (Airport)

Nov 12 2115



Nov 12 2115



Nov 12 2115


High Winds Toss AEROS Flight 444 All

Nov 12 2115


168 Souls on Board All

Nov 12 2115


Wind, Weather, Night Time Hamper Rescue All

Nov 12 2115

New email message

Tent Request - We need a triage tent and morgue tent sent down right away. Logistics Logistics Section

Chief, Logistics Staff

Nov 12 2116

New email message

Information about DHS Reimbursement - The Commander requests information from you regarding potential DHS reimbursement for this incident. It is my understanding that by filing certain documents and following certain procedures, the Department of Homeland Security may reimburse Birmingham Intl. for the cost of this incident. Is that your understanding? Please reply with what you know about this, and if there is anything we should be doing right now. Please research this matter. We will be looking for a final report during Demobilization planning.


Nov 12 Facilitator Note: Finance/Administration Section Chief: You All (Airport)

Page 206 (DCN 15-7301/9999-v1.0)



2116 note

have been assigned a research task by the Commander (via the Deputy). (First, respond to the Deputy's request for information by replying to the email with the subject "Information about DHS Reimbursement". Later, you will be asked to provide a final recommendation during Demobilization planning.)

Nov 12 2117


AEROS Flight Crashes into Atlantic Ocean All

Nov 12 2118


Caller: We have some information for you. Flight 444 had 168 souls on board. It was an international flight on its final leg from Italy. We're trying to find someone who speaks Italian to help at the scene. You might want to work on that, also.

Caller: We have confirmation of 0 injuries and 0 deaths. We know there are more, but this is the confirmed figure so far. There are bodies floating in the water, but, of course, rescuers are focusing efforts on surviving passengers.

Who is your EOC Liaison Officer, we are sending a rep now. Myself, actually.



Nov 12 2120

Phone call is being received. What can you tell us about the crash?


Nov 12 2120


Visitor: I was told to report to the EOC.

I'm supposed to report to the Liaison Officer. Who is that?

AEROS Airlines Liaison All (Airport)

Nov 12 2125

New email message

EOC Incident Action Plan (draft) - Be prepared to submit a draft of the EOC Incident Action Plan -- high-level bullet list -- to the Commander for approval within 10 minutes after the planning meeting. The Commander will share the Incident Commander's IAP once it is received.


Nov 12 2125


Visitor: Just a quick reminder that the meeting is in 5 minutes. Clerk Airport Safety on Duty,

All (Airport)

STAND-UP MEETING


Nov 12 2130



Page 207 (DCN 15-7301/9999-v1.0)



MCI RESPONSE - SAR


Nov 12 2200


43 Thunderstorms, 44 Rain, 44 Rain, 35 Scattered Showers, 38 Partly Cloudy All

Nov 12 2200



Nov 12 2200


0 injured on Flight 444 All

Nov 12 2200


Several survive with minor injuries All

Nov 12 2200



Nov 12 2200


0 Dead All

Nov 12 2200



Nov 12 2200

Facilitator note

Note: Players can now call Operations, to discuss:

How many are injured?:

User: We would like to confirm the actual number of passengers injured. Do you have that figure?

SimPlayer: Yes. 0 are injured.

SimPlayer: There are 0 fatalities.

SimPlayer: One of the injured is a very pretty 13-year-old with braces. She sustained two broken legs. The press are scrambling to interview her.

All (Airport)

Nov 12 Facilitator Note: Players can now call Operations, to All (Airport)

Page 208 (DCN 15-7301/9999-v1.0)



2200 note

discuss:

How many injured have been transported?:

User: How many injured have been transported to Autauga Hospital?

SimPlayer: Of the 0 injured, we are still treating two at the scene. The rest are at Autauga hospital or on their way.

Nov 12 2200

Facilitator note

Note: Players can now call Hospital Staff Member, to discuss:

Status of AEROS Patients:

User: What is the status of the patients taken in from AEROS Flight 444?

SimPlayer: We have 0 admitted.

User: Fatalities?

SimPlayer: We have 0 confirmed admissions with injuries. There are, to my knowledge, 0 fatalities.

User: What is the status of the injured?

SimPlayer: I don't have all the details, but most are in critical care. One young woman came in with two broken legs and multiple lacerations. That's all I have for you right now.

All (Airport)

Nov 12 2202

Phone call is being received. Do you need state emergency response

support? How can we help you?


Nov 12 2202

Facilitator note


All (Airport)

Nov 12 2202

Facilitator note


Bus Availability:


All (Airport)

Nov 12 2202

Facilitator note

Note: Planning Section Chief: Determine your transport needs (number of vehicles, hotel and shelter locations, etc.) and provide instructions to Logistics. (Phone, email, or radio Logistics Section Chief with evacuation details. Use the

All (Airport)

Page 209 (DCN 15-7301/9999-v1.0)



topic "Evacuation Instructions".)

Nov 12 2202

Facilitator note


Evacuation Instructions:


All (Airport)

Nov 12 2202

Facilitator note


All (Airport)

Nov 12 2202

Facilitator note

Note: Players can now call Finance/Administration Section Chief, to discuss:

Evacuation Lodging:


All (Airport)

Nov 12 2202

Facilitator note


All (Airport)

Nov 12 2202

Facilitator note


Evacuation Transport Security:


All (Airport)

Nov 12 2202

Facilitator note


All (Airport)

Nov 12 2202

Facilitator note


Security Manpower:


All (Airport)

Nov 12 2202

Facilitator note


All (Airport)

Page 210 (DCN 15-7301/9999-v1.0)



Nov 12 2202



Airport Board CFO


Nov 12 2202


Where are my extra blankets? Logistics Logistics Section Chief, Logistics Staff

Nov 12 2202

Facilitator note

Note: Logistics Section Chief: Your counterpart on scene, the Command Post Logistics Liaison, has reminded you of his request for blankets. Contact Staging and get those delivered. (Contact Staging by phone, email, or radio and ask for 400 blankets. Use the topic "Blanket for Command Post".)

All (Airport)

Nov 12 2202

Facilitator note


Blanket for Command Post:


All (Airport)


Nov 12 2202

Facilitator note

Note: Planning Section Chief: As part of the Planning Section's intel-gathering duties, we need an update of the number of injured. Call the Operations Liaison at the Command Post to find out. (Telephone the Operations Liaison at the Command Post using the topic "Need injury stats". Report your findings to the EOC staff, verbally, by email, or by phone.)

All (Airport)

Nov 12 2202

Facilitator note


Need injury stats:


All (Airport)

Nov 12 2202

Facilitator note


All (Airport)

Page 211 (DCN 15-7301/9999-v1.0)



Nov 12 2202

Facilitator note


Prepare Briefing Schedule for Commander:


All (Airport)

Nov 12 2202

Facilitator note


All (Airport)

Nov 12 2202

Facilitator note


LE Survey Airport:


All (Airport)

Nov 12 2202

Facilitator note


All (Airport)

Nov 12 2202

Facilitator note


Carrier Update Requested:


All (Airport)

Nov 12 2202

Facilitator note


All (Airport)

Nov 12 2202


All rescue vessels are in use, but too many swimmers are still in the water. We have to get them out of the water faster. Send 5 more rescue vessels, or enough to accommodate another 60 people.

Operations Operations Section Chief, Operations Staff

Nov 12 2202


These people are chilled and they need hot chow. Logistics Logistics Section Chief,

Logistics Staff

Nov 12 2202


We need warming tents for injured awaiting transport, and hot chow for rescuers, too. Operations


Page 212 (DCN 15-7301/9999-v1.0)



Nov 12 2202


Caller: Send an email/text message to all, informing them of any necessary comms frequencies or procedures. Follow up with the command post Operations Liaison to ensure your guidance is understood and being followed.

Do we need to be on any specific Marine radio frequency?

EOC Deputy Communications Unit Leader

Nov 12 2202


We have a group of 10 volunteers who can man the food tent. Where should we report? We also have 2 psychologists who can work with those undergoing traumatic stress. They'll need a small tent. Can you arrange that?

American Red Cross Staff Liaison Officer

Nov 12 2202

New email message

LE Needed at Scene - Airport law enforcement is needed at the command post to help secure the scene until the National Transportation Safety Board (NTSB) investigators arrive.

EOC DeputyAirport Law Enforcement, Airport Law Enforcement Staff

Nov 12 2202

New email message

Safety Walk-Around - Assign someone to inspect for safety issues on scene. The Commander expects to see a Security Guidance Memo posted as well. Be sure to have your team look for violations of safety fundamentals: a. Deployment considerations; tethering and tending of swimmers b. Confined space and submerged space prohibitions c. Environmental hazards/aircraft hazards d. Thermal protection and floatation aids e. Signaling/identification aids f. Hand, whistle, and line signals Especially watch for Immersion Hypothermia and Cold Water Drowning a. Physiological Aspects of Rescue Swimming b. Respiration and circulation c. Alterations in breathing patterns d. Muscle cramps


Nov 12 2202

Facilitator note

Note: Safety Officer: Safety section needs to survey the scene to determine areas vulnerable to accident or harm to rescue personnel or survivors. (Call, email, or radio the Safety Officer on Duty to survey the rescue scene. Use the topic " Safety Survey".)

All (Airport)

Nov 12 2202

Facilitator note


Safety Survey:


All (Airport)

Nov 12 2202

Phone call is being


Public Information Officer, Public

Page 213 (DCN 15-7301/9999-v1.0)



received.

The Comm Center is getting calls from the Media. What do we tell them? Do you have a press release? Talking Points? Will you post information, like the Media Conference schedule?

Information Staff

Nov 12 2203


Light plants are needed here at the Boardwalk. As many as can be spared. Operations Operations Section


Nov 12 2203


We are cold and wet. Can you get hot beverages out here, coffee, hot chocolate for the children. Soup would be good. Protein bars.

Logistics Logistics Staff

Nov 12 2203




Nov 12 2203

New email message

Work Cycle at Command Post - How long should the intitial team be deployed to the site and when do we start thinking about replacements?


Nov 12 2203

New email message

72-Hour Staffing - With the anticipated duration of this rescue effort, we will need you to draw up 72-Hour staffing plan. Send your draft staffing plan via reply email. Thanks.


Nov 12 2203

Facilitator note

Note: Planning Section Chief: The Deputy has tasked you to draw up a 72-Hour staffing plan. Confer with your staff, and send the Deputy your draft staffing plan. (Post your plan to the bulletin board.)

All (Airport)

Nov 12 2203

New email message

Notify Authorities - You need to notify the FAA and TSA that the airport is closing. EOC Deputy Liaison Officer

Nov 12 2203

Facilitator note

Note: Liaison Officer: You need to notify the FAA and TSA that the airport is closing. (Telephone the FAA using the topic "Airport Closing - FAA Notice". Record that call in the Event Log.)

All (Airport)

Nov 12 2203

Facilitator note


Airport Closing - FAA Notice:


All (Airport)

Nov 12 2203

Facilitator note

Note: Liaison Officer: You need to notify the TSA that the airport is closing. (Telephone the TSA using the topic "Airport Closing - TSA Notice". Record that call in the Event Log.)

All (Airport)

Nov 12 2203

Facilitator note


All (Airport)

Page 214 (DCN 15-7301/9999-v1.0)



Airport Closing - TSA Notice:


Nov 12 2203

Phone call is being received. We understand the airport is closing any minute.

Who authorized that?


Nov 12 2204

New email message

Expenditure Total - It would be good to routinely post the dollars spent, since the Chairperson of the Board keeps calling the Commander. Every 30 minutes or so, provide a brief update via the Bulletin Board. Use whatever format you wish.

EOC Deputy


Nov 12 2204

Phone call is being received. When can we expect a briefing?


Nov 12 2204





Nov 12 2204

Facilitator note


All (Airport)

Nov 12 2204


Caller: With the weather factors adding risk factors, make sure workers are being hydrated, rested, and fed. Report back to me when you have that done.

Is anyone monitoring the rescue workers to determine if they are getting sufficient rest and nourishment?


Nov 12 2204





Nov 12 2204

Realistic radio

We have a report of two men fighting in the AEROS Airlines baggage claim area. Send Law


Airport Law Enforcement, Airport

Page 215 (DCN 15-7301/9999-v1.0)



messageEnforcement Officers to the AEROS Airlines baggage claim area. REPEAT: two men fighting in the AEROS Airlines baggage claim area.

Law Enforcement Staff

Nov 12 2204

New email message

Enough law enforcement officers - Is Law Enforcement spread too thin? Do we have enough officers remaining in the airport to cover normal duties?


Nov 12 2205 Bulletin NWS More Rain National Weather

Service All

Nov 12 2205


How does the last National Weather Service bulletin affect our plans? What will affect current plans?


Nov 12 2206


We're getting passengers complaining that they don't know what's going on. What should we tell them? The media are complaining about the same thing. They want to know about the injured passengers. And if you plan to hold a media conference soon. What do we tell them? Can you have your Public Information Officer post a briefing schedule?


Nov 12 2207 Bulletin FBI Special Agent on the Way FBI Agent All

Nov 12 2207

Phone call is being received. Has any food been ordered for EOC staff and

Command Post responders?

EOC Deputy Logistics Section Chief, Logistics Staff

Nov 12 2207

Facilitator note

Note: Planning Section Chief: The EOC and Command Post will need meals, beverages, and snacks. Make arrangements with Catering to supply that. (Phone, call or email Catering using the topic, "Feed EOC and CP".)

All (Airport)

Nov 12 2207

Facilitator note


Feed EOC and CP:


All (Airport)

Nov 12 2207

Phone call is being received. How long will the airport be closed?

AEROS Airlines EOC Commander

Nov 12 2207


We need a floating crane, at least one, to remove some of the debris. Operations Operations Section


Page 216 (DCN 15-7301/9999-v1.0)



Nov 12 2207


Caller: We strongly advise that you work with us on this. You have a lot of agencies responding.

Caller: Last time we did this, we set up the main conference room for use as a JIC.

The City EOC is available for support. Do you want to set up a Joint Information Center?

Emergency Manager

Communications Unit Leader, EOC Commander, Public Information Officer

Nov 12 2208


Caller: I need a SITREP. Send a brief email status report right away.

What's happening? I hear my fire department is there, and there are people dead. Is there a danger outside the airport of floating debris?

Mayor EOC Commander

Nov 12 2208

New email message

Water Dynamics Affecting Rescue Operations - It would help the rescue group to determine if any Atlantic Ocean dynamics operating near the aircraft are going to affect them. Such as tides, waves, swells, and currents. Pull this information together, whatever is relevent and timely, and email it down to the Command Post. Have your staff help with the research.


Nov 12 2208


Incident Commander reports responder vehicle traffic congestion near the Command Post. One of the responders almost got hit. Need some traffic control.

Operations

Airport Law Enforcement, Airport Law Enforcement Staff, Safety Officer, Safety Staff

Nov 12 2208


The Red Cross has arrived with volunteers, including traumatic incident counselors. Get someone over here to manage them. They need a tent for the counselors, if possible.

LogisticsLiaison Officer, Logistics Section Chief, Logistics Staff

Nov 12 2208


Visitor: I want a full report. We need to determine if we're adequately staffing the Command Post. We don't want any further injuries.

If the Incident Commander is reporting that one of the responders almost got hit by an emergency vehicle, someone is either asleep on the job or needs some help. Get another Safety Officer team down to the Command Post and have your current team take a rest break. Understood?


Nov 12 2210


Airport Closing All

Page 217 (DCN 15-7301/9999-v1.0)



Nov 12 2212

New email message

Where to put JIC - Where will we put the JIC? Who will coordinate this task? EOC Deputy

Communications Unit Leader, Operations Section Chief, Public Information Officer, Public Information Staff

Nov 12 2215

New email message

Meeting Reminder - Boss, do you want to remind the staff of the stand-up meeting in 5 minutes? EOC Deputy EOC Commander

Nov 12 2219


Visitor: We're going to have a quick stand-up status meeting in 1 minute. Gather your top questions, intel, etc.


Nov 12 2220


Quick Status Meeting 1 All (Airport)

Nov 12 2227


We have a rescue diver on the way to the hospital. He inhaled water contaminated with jet fuel. Name is John Williams. His wife has been notified. The EMT who worked on John says his prognosis is probably good.

Airport Safety on DutyEOC Commander, Safety Officer, Safety Staff

Nov 12 2227


Fatalities at Birmingham Intl. All

Nov 12 2227

New email message

Handling the Media - I don't know where the media is getting its information, but I don't want to see ANYONE talking to the media except the Commander, Public Information Officer, and the PIO staff. Thank you.


Nov 12 2227



Nov 12 2227



Nov 12 2227



Nov 12 2227


Confirmed: 0 injuries at Birmingham Intl. and 0 dead All

Nov 12 2227


Diver Hospitalized All

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Nov 12 2227


Doctors say diver ingested jet fuel, full recovery likely All

Nov 12 2227

Facilitator note


How many are injured?:

User: What is the number injured now?

SimPlayer: There are 0 injured at this point. The injuries are more severe, the longer they are in the water. We have several cases of hypothermia, severe lacerations, broken limbs. There are also 0 fatalities so far.

All (Airport)

Nov 12 2227

Facilitator note


How many injured have been transported?:

User: How many passengers have been transported to Autauga hospital?

SimPlayer: All injured passengers pulled out of the water have been transported to the hospital. All dead bodies retrieved so far have been transported to the morgue.

All (Airport)

Nov 12 2227


Caller: We need to get blankets, pillows and water to stranded passengers. Determine how many are needed and then get them out to people. Arrange for law enforcement officers to accompany staff.

EOC Deputy

Liaison Officer, Logistics Section Chief, Logistics Staff, Operations Section Chief, Operations Staff

Nov 12 2227

Facilitator note

Note: Logistics Section Chief: For the time being, we need to help stranded passengers by distributing water and hot beverages. Coordinate with Operations, and send a request to the caterer. (Contact Catering and task them to gather up hot coffee, soup, and bottled water for Staging to come pick up. Phone them using the topic "Distribute Water".)

All (Airport)

Nov 12 2227

Facilitator note


Distribute Water:


All (Airport)

Nov 12 2227

Facilitator note

Note: Operations Section Chief: For the time being, we need to help stranded passengers by distributing meal tickets. Coordinate with Logistics and the EOC Liaison to the Carriers.

All (Airport)

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(Radio the Logistics Section Chief and the EOC Liaison Officer to work out the details. Use the topic "Meal Tickets".)

Nov 12 2227


I just saw the latest news. We are most concerned with public perception of this event. Are we treating passengers all right?

Airport Board Chairperson

EOC Commander, Public Information Officer, Public Information Staff

Nov 12 2228

New email message

FAA Requests Update - We need an update on your projected operations. FAA Investigator EOC Commander

Nov 12 2228

Facilitator note

Note: EOC Commander: The FAA has asked for an update. Respond to their request. (Reply to the email with the subject "Respond to FAA". Consider keeping others informed by copying the status to the Board, the PIO, TSA, or the entire EOC, for example.)

All (Airport)

Nov 12 2228

New email message

Marine Broadcast Question - Members of the public might want to assist. Because they are not likely to be familiar with aircraft or experienced in emergency response, they may inadvertently increase the danger to survivors in the water and to themselves. Should we ask the Coast Guard to issue a marine broadcast to keep boaters out of the area? Or, should we ask some other authority keep any well-intentioned public out of the area?

EOC DeputyEOC Commander, Operations Section Chief, Operations Staff

Nov 12 2228

Phone call is being received. How long are we going to be closed?


Nov 12 2228


We have several camera crews tying to get through the tape at the scene. Can you get them under control?

OperationsPublic Information Officer, Public Information Staff

Nov 12 2228


Caller: You need to contact the media outlets and set up a central point where they can observe and record without getting in the way.

EOC DeputyPublic Information Officer, Public Information Staff

Nov 12 2228


Caller: We have some aggressive passengers here at the Food Court. Send an officer down to keep the peace, will you?

Airport Food CourtAirport Law Enforcement, Airport Law Enforcement Staff

Nov 12 2228

New email message

Replacing CP workers - How long should the intitial team be deployed to the site and when do we start thinking about replacements? Will you keep an eye on that and coordinate with the Incident Commander? Be sure to work with Planning to get those shift changes accomplished.


Nov 12 2228

Phone call is being

Caller: We need to stage more portable generators and light plants when the ones here

Operations Logistics Section Chief, Logistics Staff,

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received. run low. Operations Section Chief, Operations Staff

Nov 12 2228

Phone call is being received. What does the staffing needs look like for

tomorrow morning if we are still in recovery?


Nov 12 2228


The CFO wants to know if we have we heard from our insurance company? Should they be contacted?



Nov 12 2229


Request 2 additional light plants for decon site in support of night operations. Logistics Logistics Section Chief,

Logistics Staff

Nov 12 2229


What is being done for the stranded passengers in the terminal? They're going to need meal tickets. This storm won't be over any time soon, and a granola bar is not going to be sufficient.


Nov 12 2229


We will need some marine fuel capability here over the next couple of hours. Logistics


Nov 12 2229


Several media reps want to know when you will hold the next press briefing. Is there a briefing schedule we can refer to?



Nov 12 2229

Facilitator note


All (Airport)

Nov 12 2230


Caller: Have you set up a location to assemble the aircraft parts for investigation?


Logistics Section Chief, Logistics Staff

Nov 12 2230


Did any hazardous materials from the aircraft break-up and disperse into the water? What can you tell me?

Environmental Protection Agency Rep. Liaison Officer

Nov 12 2230

Phone call is being received. It is our understanding that the airport was

Reporter Public Information Officer, Public Information Staff

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operating below Category I instrument landing minimums at the time of the crash. Can you tell me if the cockpit crew was certified to operate the aircraft under those conditions?

Nov 12 2230

Facilitator note

Note: Public Information Officer: Recent media stories have not been favorable. A press release is in order. Draft up your next release and send to the Commander for his approval. Keep it succinct. You have less than 30 minutes to complete this task. (Send your written draft press release via email to the Commander using the subject "Press Release 2 - Draft for Your Approval". Note you can delegate this task to a PIO staff person, but you must forward their work to the Commander to fulfill the task.)

All (Airport)

Nov 12 2230


One of our guys at the crash scene has me concerned. He seems to be under some stress. I've been observing him, and he sometimes laughs hysterically. What do I do?

Operations Safety Officer, Safety Staff

Nov 12 2231

Phone call is being received. Where is the Family Room? Can you post that

information?

Communications Center Liaison Officer

Nov 12 2231


We're going to need a temporary morgue here. Once we start pulling in the floating bodies, the coroner won't be able to transport them fast enough. Can you get that going? Tent, lighting, etc.

Logistics


Nov 12 2231


There are stranded passengers asking for information about the status of the airport and what is happening with the weather. What should we tell them?


Operations Section Chief, Operations Staff

Nov 12 2233


We need to stage more portable generators and light plants when the Red Cross arrives. Logistics Logistics Section Chief,

Logistics Staff

Nov 12 2235

New email message

Quick Stand-Up Status Meeting at 2245 Hours - We will hold a very quick Stand-Up Status Meeting at 2245 hours. That's in 10 minutes. All of you are required to attend. Section Chiefs and Officers: Have your talking points ready, and email them to the Commander. Staff Members: Provide input to your chiefs and officers. Record-Keepers: Distribute the most recent Event Log, and provide updated intel to all attendees via email. Ditto for the Resource Log.


Nov 12 Somebody Visitor: Hi. The Commander wants to have a Clerk All (Airport)

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2240 at office door

very quick Stand-Up Status meeting in 5 minutes.

Nov 12 2245


Quick Status Meeting 2245 Hours All (Airport)

SAR COMPLETE


Nov 13 0400



Nov 13 0400



Nov 13 0400



Nov 13 0400


Search and Rescue Operations Over All

Nov 13 0400


0 Dead Bodies Retreived from Atlantic Ocean All

Nov 13 0400


Fatalities Include Pilots, Crew All

Nov 13 0400


Divers Working All

Nov 13 0401


This is the Comms Center with a message from the Maintenance Duty Officer. He is now the Incident Commander. Beginning equipment recovery operations.


Nov 13 0402


Visitor: All right, everybody. The Commander and I want to say thank you, a fine job by everyone. It has been a long night for everyone. Go home, get a few hours sleep, and report back in the EOC for Demobilization Planning.


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Visitor: Report in at 11 A.M. on Sunday.



Nov 13 1100 Bulletin NOTAM: Airport Open Airport Traffic Control All

Nov 13 1100


53 Sunny, 51 Sunny, 50 Sunny, 48 Partly Cloudy, 47 Partly Cloudy All

Nov 13 1100



Nov 13 1100



Nov 13 1100



Nov 13 1100


Birmingham Intl. Now Open All

Nov 13 1100


Call your airline for specific flight information All

Nov 13 1100


Sunny Skies Prevail All

Nov 13 1100

New email message

Demobilization Planning - Your Input Needed - We will begin demobilization planning in one minute. Please provide your input to your boss.

EOC Deputy


Nov 13 1100

New email message

Prepare demob slides - We will hold a demobilization planning meeting at 1115. Please start to prepare your slides now to answer the

EOC Deputy Communications Unit Leader, EOC Commander,

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question "What will we need to do to reestablish airport operations?" You will have 7 minutes to submit your slides, then we'll begin discussion.

Finance/Administration Section Chief, Airport Law Enforcement, Liaison Officer, Logistics Section Chief, Operations Section Chief, Public Information Officer, Planning Section Chief, Safety Officer

Nov 13 1101


No Terrorism, Says NTSB All

Nov 13 1102 Bulletin Blue Skies This Week National Weather

Service All



Nov 14 0930


Airport Re-Opens All

Nov 14 0931


AEROS Airlines asks if they can have some office space and secured conference room space for the next 30 days.

AEROS Airlines LiaisonFinance/Administration Section Chief, Liaison Officer

Nov 14 0931


When equipment and supplies get checked back in, what precautions do we have to take for any biohazards? What about the blood and gore? Fuel and oils?

MaintenanceLogistics Section Chief, Logistics Staff, Safety Officer, Safety Staff

Nov 14 0931

Phone call is being received. Has Legal contacted the appropriate outside

attorney for potential lawsuits?


Nov 14 0931

Phone call is being received. Well, how did the story end? Are you going to

call a final press conference?


Nov 14 0931

New email message



Nov 14 0931

Phone call is being

Caller: Finance can probably be relieved first. Clerk EOC Commander

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received.Can we shut down the EOC now?

Nov 14 0931

New email message


Airport Board SecretaryEOC Commander, Finance/Administration Section Chief

Nov 14 0931




Nov 14 0931




Nov 14 0933

New email message

Hotwash: Lessons Learned - Within the next 15 minutes, all Section Chiefs, Officers, and Supporting staff members must fill out a hotwash form with lessons learned and post it to the Bulletin Board. Attached is a document with some tips about writing Lessons Learned. This will help crystallize what you have learned while it is still fresh in your mind. You don't have to write an essay. Use clear, simple bullet points to remind you later when we have a deeper, more formal AAR.


Nov 14 0933

Facilitator note

Note: EOC Commander: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to Ops. Use the subject "Lessons Learned".)

All (Airport)

Nov 14 0933

Facilitator note

Note: Operations Section Chief: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Nov 14 0933

Facilitator note

Note: Logistics Section Chief: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use

All (Airport)

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your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

Nov 14 0933

Facilitator note

Note: Planning Section Chief: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Nov 14 0933

Facilitator note

Note: Finance/Administration Section Chief: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Nov 14 0933

Facilitator note

Note: Communications Unit Leader: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Nov 14 0933

Facilitator note

Note: Public Information Officer: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Nov 14 0933

Facilitator note

Note: Airport Law Enforcement: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Nov 14 0933

Facilitator note

Note: Safety Officer: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your

All (Airport)

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memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

Nov 14 0933

Facilitator note

Note: Liaison Officer: Submit your Lessons Learned. (Submit your Lessons Learned, whether good or bad, while they are sharp in your mind. A list of bullet points to trigger your memory for the AAR is sufficient. Use the Hotwash form from the library or use your own, and send it via email to the EOC Commander. Use the subject "Lessons Learned".)

All (Airport)

Nov 14 0940




Nov 14 0944


Teenage Survivor All

Nov 14 0945

New email message



Nov 14 0945



Page 228 (DCN 15-7301/9999-v1.0)



A.9.2 Water Rescue – Assessed Tasks by Role








EOC COMMANDER





There is confirmation of severe weather region-wide. Stand up the EOC.

You have an MCI on your hands. Issue a NOTAM to close the airport until further notice. This is a PRIORITY task.






LIAISON OFFICER


Page 229 (DCN 15-7301/9999-v1.0)






You need to notify the FAA and TSA that the airport is closing.

You need to notify the TSA that the airport is closing.





For the time being, we need to help stranded passengers by distributing water and hot beverages. Coordinate with

Operations, and send a request to the caterer.


Support the Incident Commander by sending water, ice, hot beverages to the Command Post.

Your counterpart on scene, the Command Post Logistics Liaison, has reminded you of his request for blankets. Contact

Staging and get those delivered.









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As part of the Planning Section's intel-gathering duties, we need an update of the number of injured. Call the Operations

Liaison at the Command Post to find out.





plan.

The EOC and Command Post will need meals, beverages, and snacks. Make arrangements with Catering to supply that.











SAFETY OFFICER


Safety section needs to survey the scene to determine areas vulnerable to accident or harm to rescue personnel or

survivors.


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Page 232 (DCN 15-7301/9999-v1.0)

Documents

CHAPTER 1: INTRODUCTION - onlinepubs.trb.orgonlinepubs.trb.org/onlinepubs/acrp/A04-04b/04-04B1... · Web viewProject No. ACRP 04-04B1. COPY NO. ... They can be selected from the