Upload
phannarith
View
221
Download
0
Embed Size (px)
Citation preview
8/9/2019 Chap 7 - Quality Standard
1/29
Quality Standards
Main Menu 1 of 29
Quality Standards
8/9/2019 Chap 7 - Quality Standard
2/29
Quality Standards
Main Menu 2 of 29
Objective
To understand the quality standards available
worldwide, the legal requirements of qualityindustry and the performance standards
expected of a quality professional.
8/9/2019 Chap 7 - Quality Standard
3/29
Quality Standards
Main Menu 3 of 29
Scope
Standards and compliance
Quality Standards
ISO 9000
ISO or TQM?
BS 5750
Capability Maturity Model
Legal Requirements Health and Safety at Work Act
Data Protection Act
Professional Issues
8/9/2019 Chap 7 - Quality Standard
4/29
Quality Standards
Main Menu 4 of 29
Standards and Compliance
Standards are the criteria or measure used to
evaluate whether a product/system conforms
to requirements.
A major role of the Quality Assurance
professional is to ensure that the standards
and procedures are adequate and the defined
standards are being complied to.
8/9/2019 Chap 7 - Quality Standard
5/29
Quality Standards
Main Menu 5 of 29
Quality Standards
Standards were viewed as a powerful tool by the
organizations for effective management not only of
product quality but also of all business operations.
Standards ensure that customers get products, whichare fit for use and provide uniformity in similar
products all around the world.
The standards can be used by an organization as animprovement tool and as an evaluation tool in a
subcontracting situation.
8/9/2019 Chap 7 - Quality Standard
6/29
Quality Standards
Main Menu 6 of 29
Reasons for implementing Quality Standards
Reduce first time failure
Reduce cost of customer claims
Get things done right the first time Improve service to the customer
Increase competitiveness
8/9/2019 Chap 7 - Quality Standard
7/29
Quality Standards
Main Menu 7 of 29
Reasons for implementing Quality Standards
Pressure from large customers
To maintain contracts with existing customers
To use the constraints of the standard toprevent scrap
To reduce auditing of quality systems by
customers
8/9/2019 Chap 7 - Quality Standard
8/29
Quality Standards
Main Menu 8 of 29
ISO 9000
These standards are a set of international
quality management standards and guidelines.
The standard applies to the qualitymanagement system a company uses and not
its products. It does not matter what size they
are or what they do.
8/9/2019 Chap 7 - Quality Standard
9/29
Quality Standards
Main Menu 9 of 29
ISO 9000
ISO 9000 series of standards consist of two broad
categories of standards:
Core standards
Supplementary guidance standards
ISO 9000 -1: 1994
ISO 9001: 1994
ISO 9002: 1994 ISO 9003: 1994
ISO 9004-1: 1994
8/9/2019 Chap 7 - Quality Standard
10/29
8/9/2019 Chap 7 - Quality Standard
11/29
Quality Standards
Main Menu 11 of 29
Elements of ISO 9000: 1994 quality assurance system
Product identification and traceability
Process control
Inspection and testing Control of inspection, measuring and test
equipment
Inspection and test status Control of non-conforming product
8/9/2019 Chap 7 - Quality Standard
12/29
Quality Standards
Main Menu 12 of 29
Elements of ISO 9000: 1994 quality assurance system
Corrective and preventive action
Handling, storage, packing, preservation anddelivery
Control of quality records
Internal quality audits
Training
Servicing
Statistical Techniques
8/9/2019 Chap 7 - Quality Standard
13/29
Quality Standards
Main Menu 13 of 29
ISO 9001 ModelWork
Contractreview (4.3)
Processcontrol (4.9)
Testing (4.10-4.12)
Control of non-conforming product (4.13)
handling, storage, packing and delivery (4.15)
Servicing (4.19)
Purchasing (4.6)
Customer supplied product (4.7)Design control (4.4)
People
Managementresponsibility(4.1)Training (4.18)
SystemQuality system (4.2)
Document control (4.5)
Corrective action(4.14)Internal quality audit (4.17)
InformationProduct identification (4.8)
Records (4.16)
Statisticaltechniques (4.20)
8/9/2019 Chap 7 - Quality Standard
14/29
Quality Standards
Main Menu 14 of 29
ISO or TQM?
ISO 9000 and TQM are complementary to eachother.
Effective management of processes using ISO
systems leads to consistency in results. Other aspects of organizational activity to be
considered for guaranteeing a quality product policy and strategy
people management satisfaction of employees
continuous improvement of existing systems
quality costs etc. are being addressed in TQM.
8/9/2019 Chap 7 - Quality Standard
15/29
Quality Standards
Main Menu 15 of 29
ISO 9000 - a good building block for TQM
TQM
pdca
pdca
ISO9000
ISO9000
8/9/2019 Chap 7 - Quality Standard
16/29
Quality Standards
Main Menu 16 of 29
BSI standards
BSI is the British Standards Institution.
The military standards were eventually
developed by British Standards Institution(BSI) into BS 5750 series (Part 1, 2 and 3
:1979)
Since then, it has been used as the source for
ISO 9000 series.
8/9/2019 Chap 7 - Quality Standard
17/29
Quality Standards
Main Menu 17 of 29
Capability Maturity Model
CMM was developed by the Software EngineeringInstitute (SEI) at Carnegie-Mellon University ofU.S.A.
The SEI was initiated by the U.S.DefenceDepartment to help improve software developmentprocesses.
The CMM is a model of 5 levels of organizational
maturity that determine the effectiveness indelivering quality software.
It is geared to large organizations such as the biggerU.S.Defence Department contractors.
8/9/2019 Chap 7 - Quality Standard
18/29
Quality Standards
Main Menu 18 of 29
Five Level of Capability Maturity Model
Initial Process
Repeatable Process
Defined Process Managed Process
Optimizing Process
8/9/2019 Chap 7 - Quality Standard
19/29
Q li S d d
8/9/2019 Chap 7 - Quality Standard
20/29
Quality Standards
Main Menu 20 of 29
Legal Requirements
These have been instituted mainly to protectthe rights of the workers and also theemployers.
They generally provide guidelines to theemployers to maintain certain work standardsand also specific requirements to achieve this.
The Health and Safety at Work Act and DataProtection Act are the two important legalregulations.
Q li S d d
8/9/2019 Chap 7 - Quality Standard
21/29
Quality Standards
Main Menu 21 of 29
Health and Safety at Work Act
The Act gives the general duties that
employers have towards employees and the
public
It also gives the responsibility, the employees
have towards themselves and each other in
view of maintaining safety at work.
Do a risk assessment and record the
significant findings.
Q li S d d
8/9/2019 Chap 7 - Quality Standard
22/29
Quality Standards
Main Menu 22 of 29
Health and Safety at Work Act
Make arrangements for implementing the health andsafety measures identified as necessary by the riskassessment;
Appoint competent people (often themselves, asSafety representative) to help them to implement thearrangements;
Set up emergency procedures;
Provide clear information and training to employees; Work together with other employers sharing the
same workplace.
Q lit St d d
8/9/2019 Chap 7 - Quality Standard
23/29
Quality Standards
Main Menu 23 of 29
Data Protection Act (1984)
The Data Protection Act (1984) grew out of
public concern about personal privacy in the
face of rapidly developing information
technology.
It provides rights for individuals and demands
good information handling practice.
Q lit St d d
8/9/2019 Chap 7 - Quality Standard
24/29
Quality Standards
Main Menu 24 of 29
Data Protection Act - Important Definitions:
Personal data.
Data user
Registration
Q lit St d d
8/9/2019 Chap 7 - Quality Standard
25/29
Quality Standards
Main Menu 25 of 29
Professional Issues
Code of ethics
Statement of responsibilities
Program of continuing education Common body of knowledge
Certification program
Q lit St d d
8/9/2019 Chap 7 - Quality Standard
26/29
Quality Standards
Main Menu 26 of 29
Summary
Quality Standards are the criteria or measure used to
evaluate whether a product/system conforms to
requirements.
The ISO 9000 standards are a set of internationalquality management standards and guidelines
ISO 9001
ISO 9002
ISO 9003
ISO 9004-1
Quality Standards
8/9/2019 Chap 7 - Quality Standard
27/29
Quality Standards
Main Menu 27 of 29
Summary
TQM addresses policy and strategy, people
management, satisfaction of employees, continuous
improvement of existing systems, quality costs etc.
for guaranteeing a quality product. In order to control the increase in different types of
quality system standards and to reduce multiple
assessments, British Standards Institution (BSI)
developed the military standards into BS 5750
series.
Quality Standards
8/9/2019 Chap 7 - Quality Standard
28/29
Quality Standards
Main Menu 28 of 29
Summary
The CMM is a model of 5 levels of
organizational maturity that determine the
effectiveness in delivering quality software.
The Health and Safety at Work Act and Data
Protection Act are the two important legal
regulations.
Quality Standards
8/9/2019 Chap 7 - Quality Standard
29/29
Quality Standards
Main Menu 29 of 29
Summary
Any profession has following generally
accepted criteria:
Code of ethics
Statement of responsibilities
Program of continuing education
Common body of knowledge
Certification program