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"Changing yourself changes everything"
Personal DevelopmentCourses
Professional Development Training has a specialised division of Personal Development
experts that will tailor the delivery of any of the courses to be specific to your situation and learning needs
WELCOME TO PD TRAINING
Our purpose is to help your organisation provide training and development to your people thatis on target, fun, retained, and above all - helps them achieve their goals.
Professional Development Training has a specialised division of Personal Development experts
that will tailor the delivery of any of the courses to be specific to your situation and learning
needs.
Our extensive curriculum in Personal Development, outstanding depth of trainers across the
country and diverse range of industry experience means that pd training is the best choice for
Personal Development courses.
Personal Development Courses
Active Listening Training - The secret of great communicators!
Assertiveness and Self Confidence Training
Communication Skills Training
Creative Problem Solving Training
Public Speaking Training
Stress Management Training
Emotional Intelligence (EQ) Training
Body Language Training
Work-Life Balance Training
Goal Setting and Getting Things Done Training Course
Influence and Persuasion at Work Training
Dealing With Difficult People in the Workplace
FOR YOUR WORKPLACE LEARNING TO BE EFFECTIVE WE BELIEVE:
A GREAT IN-CLASS EXPERIENCE IS THE FOUNDATION All training is tailored to your specific needs and people
We can also create bespoke courses for your unique needs
We facilitate learning through a workshop style approach (facilitation - not lecturing)
IT IS IMPORTANT TO KEEP THE LEARNING ALIVE; WE PARTNER WITH YOU BEYOND THE CLASSROOMWhat happens in class is only 10% of the learning journey. To bring the other 90% of learning to life we:
Pre-class engagement to connect and improve the experience
Encouragement of self-directed application in the workplace
Support learner-driven reinforcement (complimentary for 12 months)
A great selection of resources for follow through action in the workplace
Cost effective coaching resources to help grow and mentor your learners
All-inclusive training resources so you can continue training internally
YOU NEED TRANSPARENCY TO OUTCOMESWe simplify the management of your training with reporting and transparency of outcomes to ensure success. Our cloud-based Training Management Centre is complimentary and provides you with:
Transparency to feedback
Transparency to on the job application
Transparency to learner-driven reinforcement
DELIVERY OPTIONS TO WORK AROUND YOUR OPERATIONAL NEEDS In-house - we can come to you for as little as 60-minutes
Public classes - come and see us (annual memberships available)
We provide you resources to train your team
Support your learners through:
Support you by offering:
EMBED LEARNINGA Great Training Course Is Only the Beginning to Lasting Change.
To Help You Get Lasting Change from Training We Engage Your Participants:
BEFORE TRAINING DURING TRAINING AFTER TRAINING
Pre course activity & chat with the trainer about personal learning goals
At the course conclusion participants are encouraged to add an action plan and select an accountability buddy
My Action Plan
Participants can access course
materials and extension
content + more
If they picked an accountability buddy, they would have that meeting as well
We welcome your participants for Refresher Training on our public classes at no
cost for 12-months (subject to availability)
All made easy via our Orgmenta participant app
MORE WAYS WE CAN HELP ACHIEVE LASTING CHANGE INCLUDE:
1. MAKE IT STICK PACKS - 6 MONTHS OF 10-15 MINUTE ACTIVITIES TO RUN AT MEETINGS Designed to be easy to use for Team Leaders, Managers, Trainers or other nominated Learning Champions these packs have 6 simple and quick activities to reinforce learning from the original course.
When you choose this option, we provide your nominated Learning Champions with a 90 minute session in how to run the activities so they have the resources and confidence to integrate these into your normal team meetings or as stand-alone lunch 'n' learn sessions.
Make it Stick packs are available for all PDT Signature Series courses.
2. FOLLOW-UP COACHING BY OUR TRAINERS
Our Trainers can come back onsite and run coaching and reinforcement sessions for your team members. These sessions are most commonly 60 to 90-minutes long, and are designed to help people share, collaborate, gain insights and confidence to apply what they learned so you see value from the investment in training with a lasting change.
Our purpose is to deliver lasting impact and we believe follow-up coaching is a powerful step in achieving this. To encourage you to give your people that extra opportunity to really see change, if you book a follow up session within 90-days of the original course date, we’ll come back onsite for 1/2 price.
3. PHYSICAL PRODUCTS - VISUAL REMINDERS TO KEEP KEY CONCEPTS ALIVE
Many of the 'aha' moments in courses can come from the increased awareness of ourselves and our colleagues, which comes through REACH Profiles that are integrated into many of our courses.
The insights lead us to better recognise our tendencies and strengths, understand how to be more mindful of adapting to the needs and preferences of our team and our customers.
The insights are put into practice by appreciating the benefits of our diversity and either learning toadapt or implementing a strengths-based management approach.
We have a great range of high-quality products that can keep these impactful moments top of mind back in the workplace.
Active listening is the key to effective communication as it requires a real two-way exchange of information between two or more people. There is a big difference between "hearing" someone speak and "listening with intent", so once you start using the active listening techniques taught in this course you'll experience better results in your relationships both at home and in the workplace.
The PD Training Active Listening training course teaches you crucial skills like how to how to listen attentively, how to show real interest, how to understand what you’ve heard and how to respond appropriately. This course touches on body language as well as specific types of questioning techniques. After learning and implementing these techniques you will become a more effective communicator in all situations.
PD Training's half-day Active Listening Training course is available now in Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth or can be customised and delivered at your chosen location.
Active Listening Training - The secret of great communicators! OUTLINE
Foreword:
Effective listening is actively absorbing the information given to you by a speaker and using specific techniques that show you are not only listening but keenly interested is what is being said, while also providing feedback to the speaker so that he or she knows the message was received. This fun and interactive Active Listening Skills Training Program will provide you with the practical skills and knowledge that will transform your personal and professional interactions and lead to more rewarding and meaningful communication.
Outcomes:
In this course participants will learn to: Engage more effectively through actively listening Understand the difference between ‘hearing’ and ‘listening’ Learn the techniques to listen actively
Increase their awareness of communication behaviours Understand how emotions effect their ability to listen Learn to paraphrase and restate for clarification Be able to manage and encourage constructive collaboration
Active Listening Training Course - Module 1Getting Started
Pre-Assignment Review
Workshop Objectives
Action Plans
Active Listening Training Course - Module 2How Well Do You Actively Listen?
Group Activity
Active Listening Training Course - Module 3What Affects Listening?
What Affects Listening?
Things That Prevent Us From Listening
Listen – Really Listen – Using Minimal Encouragers
Why Use Minimal Encouragers?
Active Listening Training Course - Module 4Determine Your Communication Behaviours
The Process
Step 1: Identify your C H O I
Step 2: Begin Your Personal Communication Evolution (C E)
Personality Types and Their Communication Tendencies
Active Listening Training Course - Module 5Verbal Communication Skills
Listening and Hearing; They Aren’t The Same Thing
Focused Listening
Asking Questions
Open Questions
Closed Questions
Clarifying Questions
Body Language
Active Listening Training Course - Module 6High Emotion – Low Intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Manage Emotions
Active Listening Training Course - Module 7Tips and Tricks to Manage a Brainstorming Environment
Tips and Tricks
Active Listening Training Course - Module 8Wrapping Up
Words from the Wise
Action Plans
PD Training’s Assertiveness and Self Confidence Course teaches you how to become more confident and comfortable with personal assertiveness, how to cope with other people's negativity and how to respond when someone else is being overbearing or aggressive towards you.
In this empowering course, you also learn how to approach both difficult topics and topics you’re passionate about with constructive approaches, including how to say “no” without being portrayed as “offensive,” how to
use body language effectively, how to express your views and disagreements positively and much more.
Attend PD Training’s Assertiveness and Self Confidence Course by booking a public, or in-house course in Brisbane, Sydney, Parramatta, Melbourne, Canberra, Adelaide, and Perth or Australia-wide.
Assertiveness and Self Confidence Training OUTLINE
Foreword:
This Assertiveness and Self Confidence Training Course empowers participants with the confidence to be “heard”. You will also learn to develop and enhance techniques to communicate politely and assertively without being considered pushy. Join PD Training’s Assertiveness and Self Confidence Training Course, or have a trainer come to your workplace in Brisbane, Sydney, Parramatta, Melbourne, Canberra, Adelaide and Perth or across Australia.
Outcomes:
In this course participants will learn to: Understand the differences and links between, self-confidence, self-esteem and
assertiveness Know what influences self-esteem Know how to read aggressive, passive and passive/aggressive behaviour Know how to project self-confidence Know how to communicate with confidence and how to use your voice effectively Know how to write assertively Recognise your strengths and build on them Deal with workplace challenges to your self-confidence Understand when and how to be assertive Understand assertiveness in different cultures How to say ‘No’ politely
Assertiveness & Self Confidence Training Course - Lesson 1Define Self-Confidence
Assertiveness Explained
Self-Confidence Explained
4 Types Explained
Assertiveness & Self Confidence Training Course - Lesson 2Barriers to Success
Stop Thinking Negatively
Case studies Analysed
Individual Applications
Assertiveness & Self Confidence Training Course - Lesson 3Learning to Communicate
Using Active Listening Techniques
Assertiveness & Self Confidence Training Course - Lesson 4Setting Goals for Success
The Importance of Personal Goals
Questioning Techniques
Understanding Non-Verbal Communication
What is a SMART Goal?
Goal Setting Workshop
Assertiveness & Self Confidence Training Course - Lesson 5Using Positive Affirmation
Recognise Your True Value
Using Positive Affirmations
Conduct Personal SWOT Analysis
Assertiveness & Self Confidence Training Course - Lesson 6Personal Presentation is the Key
Appearance Matters
Non-Verbal Body Language
Dress to Impress
Assertiveness & Self Confidence Training Course - Lesson 7Say What You Mean
Tone, Speed and Pitch
Speaking Confidently
Sharing Personal Stories
Assertiveness & Self Confidence Training Course - Lesson 8Present for Success
Make the Most of Presentation Opportunities
Use the STAR Technique to Prepare
Presentation Tips and Tricks
Assertiveness & Self Confidence Training Course - Lesson 9Finding Common Ground
Creating Positive Relationships
Dealing with Conflict
Basic Negotiation Techniques
Assertiveness & Self Confidence Training Course - Lesson 10Managing Difficult Situations
Managing Difficult People
Managing Challenging Scenarios
Tips and Tricks
The Communication Skills training course from PD Training is one of our most popular courses and teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.
You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.
If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!
This popular professional development training course is available throughout Australia, including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra and Parramatta.
Communication Skills Training OUTLINE
Foreword:
This communications skills training course helps people communicate appropriately and clearly in any situation.
This is a great course for everyone as the benefits can have a positive effect on every aspect of your life. Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type, and learn how to overcome some common obstacles to effective communication. This interpersonal Communication Skills training course will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general. If you have never completed a communications course of this type, you are missing out on understanding some of the most fundamental concepts that will have a profound effect on your success in the workplace and life in general.
Outcomes:
After completing this course, participants will: Gain insight into their individual personality type and communication preferences by using our
proprietary profiling tool Learn to recognise other people's personality types and communication preferences Learn to adjust your own communication approach based on need and situation Understand barriers to effective communication and how to overcome them Learn how to effectively utilise pitch, tone and speed Master the S.T.A.R. method for speaking on the spot Learn to use and read body language appropriately Learn how to listen more actively and effectively Gain valuable insights by asking open-ended questions Become a more effective communicator through the use and application of practical tools
Communication Skills Training Course - Lesson 1Getting Started
Pre-Assignment Review
Workshop Objectives
Communication Skills Training Course - Lesson 2The LDP - Communication Evolution Tool
Communication Styles
Step 1: Identify your Style
Activity: Increase your awareness and adaptability
Step 2: Adapt your Approach
Communication Skills Training Course - Lesson 3 Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
Communication Skills Training Course - Lesson 4 Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed
Communication Skills Training Course - Lesson 5 Communication Skills Training Course - Lesson 6
Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures
Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result
Summary
Communication Skills Training Course - Lesson 7Active Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others
Communication Skills Training Course - Lesson 8Asking Good Questions
Open Questions
Closed Questions
Probing Questions
Communication Skills Training Course - Lesson 9Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies
Communication Skills Training Course - Lesson 10Mastering the Art of Conversation
Level One: Discussing General Topics.
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips
Communication Skills Training Course - Lesson 11Conversational Psychology
Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages
Communication Skills Training Course - Lesson 12Wrapping Up
Words from the Wise
Action Plans and Evaluations
"Learn to become part of the solution."
The PD Training Creative Problem Solving training course provides participants with a complete and practical understanding of the steps involved to analyse, discover and solve problems in the workplace.
The PD Training Creative Problem Solving Training Course teaches the use of the many tools and techniques that resolve problems smoothly, quickly and efficiently. Along with the resolution, it also concentrates on the identification and removal of the root cause of a problem. Learn key skills like questioning techniques, building affinity diagrams and word-chaining, solution evaluation and much more!
Attend a Creative Problem Solving Training class today, or have one of our professional trainers come to your workplace in Brisbane, Parramatta, Sydney, Parramatta, Melbourne, Canberra, Adelaide or Perth.
Please click on the Public Class tab below to view our Creative Problem Solving Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Creative Problem Solving Training OUTLINE
Foreword:
In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. This Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day.
Outcomes:
In this course participants will:
Understand the complete process of creatively solving a problem. Learn some key questions to ask when gathering information about a problem Take home tools to effectively determine what 'the problem is' Learn to write concrete problem statements Discover idea-generating tools like affinity diagrams, word chaining, the box method, the Looking
through a different Lens & the blink method Learn to evaluate potential solutions against specific criteria like a cost/benefit analysis or group voting Learn to perform a final problem analysis and then select a solution Understand the why's & how's of refining & re-refining a solution shortlist Learn how to identify the tasks & resources necessary to implement a solution Understand how to evaluate & adapt solutions to reality
Creative Problem Solving Training Course - Lesson 1The Problem-Solving Method
Introduction to Six-Step Process
Problem Definition
Information Gathering
Generating Possible Solutions
Analysing the Solutions
Selecting the Best Solution(s)
Planning the Next Course of Action
Creative Problem Solving Training Course - Lesson 2Problem Definition
Identifying the Problem
PAG vs. PAU
Determining the Scope
Writing the Problem Statement
Creative Problem Solving Training Course - Lesson 3Information Gathering
Creative Problem Solving Training Course - Lesson 4Brainstorming Basics
Understanding Types of Information
Identifying Key Questions
Developing Criteria
Creating a Creative Space
Setting the Ground Rules
Generating Ideas
Creative Problem Solving Training Course - Lesson 5Generating Solutions - Part One
Logistical Solutions
Using Affinity Diagrams
Word Chaining
Creative Problem Solving Training Course - Lesson 6Generating Solutions - Part Two
Using the Box Method
Using the Looking through a different Lens
Using the Blink Method
Creative Problem Solving Training Course - Lesson 7Evaluating Solutions
Developing Criteria
Using Cost/Benefit Analysis
Group Voting
Creative Problem Solving Training Course - Lesson 8Selecting a Solution
Doing a Final Analysis
Facts vs. Intuition
Refining and Re-Refining the Shortlist
Creative Problem Solving Training Course - Lesson 9Planning your Next Steps
Identifying Tasks
Identifying Resources
Evaluating and Adapting
Creative Problem Solving Training Course - Lesson 10Recording Lessons Learned
Planning the Follow-up Meetings
Celebrating Successes
Identifying Improvements
We all know that speaking in public consistently ranks as one of people's greatest fears, but with professional training and practice, you too can become an effective public speaker or presenter.
This 1-day Public Speaking training course will prepare you for delivering live presentations by covering skills like how to overcome nervousness, how to boost your confidence, how to read your audience, using icebreakers, how to best interact with questions or interruptions and much more.
The PD Training Public Speaking course also provides you with valuable presentation skills, including in-depth information on developing an engaging program and delivering professional presentations with confidence and flow.
This engaging and surprisingly fun training course is available now in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.
Please click on the Public Class tab below to view our Public Speaking Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Public Speaking Training OUTLINE
Foreword:
Public Speaking consistently ranks as most people's top fear. Additionally, an astounding 75% of people suffer from speech anxiety.Do you want to remove your fear of public speaking, improve your career options, learn to speak with confidence and deliver professional business presentations with impact and ease? Mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career.Our Public speaking course was designed to teach people, with no previous experience, how to plan, create and deliver a professional speech or presentation to a live audience.Whether you are speaking to a handful of people, a small group or a large audience, this course will cover the skills required so that you have a dynamic presence at any speaking engagement.
Outcomes:
By the end of this course, participants will be able to: Analyse an audience and tailor the delivery accordingly Design presentations for maximum impact Expand on key points to ensure clarity Inspect the proposed venue Master techniques to overcome nervousness and present with confidence Practice techniques that ensure clear, concise and effective wording is used Deliver a polished, professional and credible speech Handle questions and comments effectively
Public Speaking Training Course - Lesson 1Identifying your Audience
Performing a needs analysis
Creating an audience profile
Identifying key questions and concerns
Public Speaking Training Course - Lesson 2Creating a Basic Outline
Outlining the subject
Listing the topics to be covered
Identifying the best delivery methods
Public Speaking Training Course - Lesson 3Organising the Program
Making organisation easy
Organisational methods
Classifying and categorising
Public Speaking Training Course - Lesson 4Fleshing it Out
Identifying appropriate sources
Establishing credibility
The importance of citations
Public Speaking Training Course - Lesson 5Putting it all Together
Writing your presentation
Adding a Plan B
Reviewing, editing and Re-writing
Public Speaking Training Course - Lesson 6Being Prepared
Checking out the venue
Gathering materials
A 24 Hour checklist
Public Speaking Training Course - Lesson 7Overcoming Nervousness
Public Speaking Training Course - Lesson 8Delivering your Speech - Part One
A word from the boss
Preparing mentally
Physical relaxation techniques
Appearing confident in front of the crowd
Starting off on the right foot
Using visual aids
Checking the volume of your voice
Public Speaking Training Course - Lesson 9Delivering your Speech - Part Two
Adjusting on the Fly
Gauging whether breaks are Required
Wrapping up and Winding Down
Public Speaking Training Course - Lesson 10Questions and Answers
Ground rules
Answering questions that sound like an attack
Dealing with complex questions
There are numerous causes of stress in our lives; many of which unfortunately cannot be avoided. The goal is to learn to reduce the amount of stress in your life while at the same time increasing your ability to manage it when those unavoidable situations occur.
The PD Training Stress Management Training Course provides you with techniques to manage your stress including how to implement specific relaxation techniques, identifying and avoiding stressful situations, coping with setbacks, accepting and coping with stress in certain situations and altering circumstances to minimise the effect stress has on you. Effective stress management will lead to better health and greater productivity.
This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Parramatta, Canberra and Perth.
Contact us today for a group quote.
Stress Management Training OUTLINE
Foreword:
Positive and negative stress is a constant influence on all of our lives. The trick is to maximise the positive stress and to minimise the negative stress. This workshop will give participants a three-option method for addressing any stressful situation, as well as providing a toolbox of personal skills, including using routines, relaxation techniques and using a stress log system.Stress has many forms, some of which are difficult to cope with without knowing certain techniques taught in this course. Learn how to put into place a number of mechanisms designed to help you better manage stressful situations, while also allowing you to take advantage of the "eustress" or positive stress in your life.
Outcomes:
After completing this course participants will know how to: Master the three "A's" of a stressful situation: Alter, Avoid, Accept Learn what lifestyle elements can be changed to reduce stress Use routines to reduce stress Learn environmental & physical relaxation techniques Learn how to cope with major events How implementing routines can reduce or remove stress How to establish a support system Learn how to use a stress log to identify stressors & create a plan to reduce or eliminate them
Stress Management Training Course - Lesson 1Understanding Stress
What is Stress?
What is Eustress?
Understanding the 'Triple A' approach
Stress Management Training Course - Lesson 2Creating a Stress-Reducing Lifestyle
Eating properly
Exercising regularly
Sleeping well
Stress Management Training Course - Lesson 3Altering the Situation
The First 'A'
Identifying appropriate situations
Creating effective actions
Stress Management Training Course - Lesson 4Avoiding the Situation
The Second 'A'
Identifying appropriate situations
Creating effective actions
Stress Management Training Course - Lesson 5Accepting the Situation
The Third 'A'
Identifying appropriate situations
Creating effective actions
Stress Management Training Course - Lesson 6Using Routines to Reduce Stress
Planning meals
Organising chores
Using a To-Do list
Stress Management Training Course - Lesson 7Environmental Relaxation Techniques
Finding a sanctuary
Using music
Seeing the humour
Stress Management Training Course - Lesson 8Physical Relaxation Techniques
Soothing stretches
Deep breathing
Tensing and relaxing
Medication
Stress Management Training Course - Lesson 9Coping with Major Events
Establishing a support system
Creating a plan
Knowing when to seek help
Stress Management Training Course - Lesson 10Our Challenge to You
Creating a stress log
Week One: recording events
Week Two: identifying stressors and creating a plan
Week Three: creating new habits
Reviewing and evaluating
As part of our newly redeveloped Signature Series Courses, The Emotional Intelligence (EQ) training course teaches you how to develop your emotional intelligence or your ability to manage your responses based on your objective assessment of different personalities and situations.
After completing this one-day course, you will have learned: what is EQ, the four core skills required to practice EQ (self-management, self-awareness, self-regulation, self-motivation), how to use empathy, how to interpret, manage and articulate your emotions using the right language, the benefits of having a high EQ both at home and in the workplace and much more. You will complete a personality profile which will help you understand the potential differences among the various personality types and where you currently fit.
This newly found emotional "awareness" allows you to communicate more effectively, succeed at work and achieve your career and personal goals in a shorter amount of time.
This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.
Click on the public course registration buttons to choose your course or for courses delivered at your location click to get a free quote.
Emotional Intelligence (EQ) Training OUTLINE
Foreword:
Healthy Emotions + Clear Thinking + Appropriate Action = High EQ Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly without being controlled by your underlying emotions. This one day training course is useful for anyone who leads or works with other people, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy, and it also includes a review of your interpersonal skills.
You will learn to develop and implement these competencies to enhance your relationships in work and life by increasing your understanding of social and emotional behaviours, and learning how to adapt and manage your responses to particular situations. The PD Training Emotional Intelligence Course teaches you how to build stronger relationships, how to empathise with others, how to manage your stress levels, how to overcome challenging situations, how to diffuse personal conflicts and much more.
Outcomes:
After completing this course participants will have learned how to: Know how to read emotions Understand your own level of emotional intelligence Use the Johari window to understand what you reveal to others about yourself and what others reveal
to you Understand resilience and how to build it Understand social awareness and empathy and how to be more empathic and socially aware Understand how different cultures respond to and display emotions Know how to influence others positively Know how to have emotionally intelligent conversations Understand manipulation and emotional dishonesty and how to avoid it Understand how to lead with emotional intelligence
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 1Introduction
The Course Explained
Learning Outcomes
More Later
Action Items
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 2Emotional Intelligence Defined
Benefits of EQ
The Academic Theory of EI & Assessing EQ
Five Dimensions of the Trait EI Model
EQ Self-Assessment Activity
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 3Becoming Self-Aware
Self-Awareness Explained
Self-Manage for Success
Being Open to Opposing Viewpoints
Learn to Compromise for Success
Choose Your Attitude
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 4Self-Management/Regulating Your Emotions
‘EQ" in Action
Emotional Science
Amygdala Hijack - What’s Happening Inside Our Head When We Lose Control
Understanding Emotions
Find Your Self-Control
Using Coping Methods
Relaxation Techniques
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 5Self-Motivation (M)
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 6Empathy (E)
Optimism
Pessimism
The Balance between Optimism and Pessimism
The Power of Re-Framing: The Balance between Optimism and Pessimism
What are the Barriers to Empathy?
Developing Your Empathy
Empathising with Others
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 7Social Skills (SS)
Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Traits of a Person with High Social Skills
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 8Skills in Emotional Intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Manage Emotions
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 9Verbal Communication Skills
Verbal Communication – Clear Message, Emotionally Effective
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 10Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 11Social Management and Responsibility
Articulate your Emotions Using Language
Business Practices
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 12Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
The ability to understand body language is a powerful skill that will help you interpret what people are saying unconsciously. Known as "non-verbal communication", body language represents 55% of person-to-person communications, so learning how to use it and read it will give you a real advantage in improving your ability to communicate with others both in the workplace and at home.
The PD Training 1-day Body Language course teaches you how to recognise the body language of others, while also helping you become more aware of what your own body is communicating. You’ll learn how to read facial expressions, hand gestures, body posturing, voice variations and unconscious movements. You'll also be
exposed to the differences in genders and how to use body language to your advantage.
Our fascinating Body Language training courses are available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.
Please click on the Public Class tab below to view our Body Language Training course schedule by city or click the In-House Training tab to receive a free quote for customised courses delivered at your preferred location.
Body Language Training OUTLINE
Foreword:
The ability to interpret body language is a skill that will enhance anyone’s career. Body language is a powerful, subconscious form of communication, and just like any other form of communication, it can be improved with practice. Whether in sales or management, it is essential to understand the body language of others and to know exactly what your own body is communicating.
This intriguing professional development training course will teach you the secrets of how to identify what people are really thinking and feeling as expressed by their body posturing, hand gestures and facial expressions. There are also cultural differences to take into consideration as some cultures have very vivid and wild gesturing while others are very somber and reserve. There are also gender-related body language patterns that require consideration too.
Outcomes:
In this course participants will: Understand the range of nonverbal behaviours that comprise ‘body language’ Understand the nuances of handshakes and touch Understand how your personal style influences your body language Match body language to words Know how to read facial expressions Interpret common gestures Interpret eye contact Understand power poses Know the sign of a fake smile and when someone is lying to you Understand the differences in body language across cultures
Body Language Training Course - Lesson 1Introduction
Body Language Training Course - Lesson 2Communicating with Your Body
The Parking Lot Explained
Course Objectives
Taking Action
Interpret a New Language
The Power of Paraverbal Communication
Bodies Speak Louder than Words
Body Language Training Course - Lesson 3How to Read Body Language
Head Movement
Translate Gestures into Words
Open vs. Closed Body Language
Watch Eye Movement
Body Language Training Course - Lesson 4Body Language Assumptions
Common Postures
Personal Space Invasion
Reactive Movements
Fidgeting and Boredom
Body Language Training Course - Lesson 5Male vs Female Variations
Facial Expressions by Gender
Personal Space Differences
Common Female Body Language
Common Male Body Language
Body Language Training Course - Lesson 6Nonverbal Signals
Gestures and Hand Signals
Sending Signals to Others
It's Not What You Say, It's How You Stand
What is Your Posture Communicating?
Body Language Training Course - Lesson 7Facial Expressions
Emotions Displayed
Micro-Expressions
Facial Action Coding System (FACS)
Universal Facial Expressions
Body Language Training Course - Lesson 8Body Language in the Workplace
Communicate with Power
Cultural Differences
Building Rapport and Trust
Using Mirroring
Body Language Training Course - Lesson 9Are They Lying?
Hand Movements
Forced Smiles
Eye Movement
Changes in Posture
Body Language Training Course - Lesson 10Using Body Language
Becoming Aware of Your Signals
Communicating with Confidence
Posturing Explained
Practicing in the Mirror
Body Language Training Course - Lesson 11Match Your Words with Your Body
Involuntary Movements
Say What You Mean
Staying Consistent
Actions Will Trump Words
Body Language Training Course - Lesson 12Workshop Wrap Up
Words from the Wise
Balancing your work and life is important for maintaining good health, and to allow you to increase your
productivity and satisfaction with both. But many of us lead an unbalanced life, so it's good to learn from the professionals how to best manage your work life so your home life is as satisfying as possible.
This Work-Life Balance Training Course course teaches you how to manage your time better and to be more efficient at work so you produce better results. It also assists you to focus on prioritising tasks, setting accurate and achievable goals, and communicating better with peers at work and family members at home.
This valuable training course is now available Australia-wide including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra and Parramatta.
Click on the Public Course tab below to view our schedule of courses or click the In-House tab to get a free quote for training at your preferred location.
Work-Life Balance Training OUTLINE
Foreword:
Creating a balance between work and life can be challenging, whereas both demand your attention and energy. When properly balancing a career and personal life, you become healthier, both mentally and physically and enjoy an enhanced lifestyle. With a work-life balance, you will be able to manage your time better, which will impact various aspects of your life positively. This workshop will provide you training in focusing on relevant life and work matters, setting practical goals, and communicating and managing better.
Outcomes:
After completing this course, participants will have learned to: Understand the benefits of a work-life balance Recognise the signs of an unbalanced life Learn about employer resources for a balanced lifestyle Telecommunicate effectively Master time management and goal setting Leave work stress at work, and home stress at home Work at a home office productively Manage time Find the most effective work methods for you Improve life at home by spending time alone Draw a boundary between work and home Create a balance at work and at home
Learn to manage stress
Work-Life Balance Training Course - Lesson 1Course Introduction
Housekeeping Items
Pre-Assignment Review
Workshop Objectives
The Parking Lot
Action Plan
Work-Life Balance Training Course - Lesson 7Flexible Work Options
Telecommuting
Job Sharing
Job Redesign
Flex Time
Case Study
Work-Life Balance Training Course - Lesson 2Benefits of a Healthy Balance
Why It's Important
Increased Productivity
Improved Mental and Physical Health
Increased Morale
Case Study
Work-Life Balance Training Course - Lesson 8At Work
Leave Home Stress at Home
Break up Large Tasks
Delegate
Set Accurate Goals
Case Study
Work-Life Balance Training Course - Lesson 3Signs of an Imbalance
Health Risks
Absenteeism
Burnout
Stress
Case Study
Work-Life Balance Training Course - Lesson 9At Home
Leave Work Stress at Work
Turn Your Phone Off
Take Some "Me" Time
Maintain Your Boundaries
Case Study
Work-Life Balance Training Course - Lesson 4Employer Resources
Offer More Employee Control
Ask Employees for Suggestions
Employee Assistance Program (EAP)
Reward Your Staff
Case Study
Work-Life Balance Training Course - Lesson 10Stress Management
Exercise
Eating Well
Getting Enough Sleep
Self-Assessment
Case Study
Work-Life Balance Training Course - Lesson 5Tips in Time Management
Urgent vs Important Matrix
Learn to Say "No"
Stay Flexible
Pareto's 80/20 Principle
Case Study
Work-Life Balance Training Course - Lesson 11Working in a Home Office
Setting Up a Home Office
Setting Boundaries
Dealing with Distractions
Make a Schedule and Stick to It
Case Study
Work-Life Balance Training Course - Lesson 6Goal Setting
The Three P's
SMART Goals
Visualisation
Work-Life Balance Training Course - Lesson 12Wrapping Up
Words from the Wise
Parking Lot
Lessons Learned
Prioritising Your Goals
Case Study
Completion of Action Plans and Evaluations
Goal setting is an imperative skill that can be learned. Setting and achieving goals will increase the productivity and confidence in any staff member. The key is to set different types of goals (short, medium and long-term) that can be achieved as well as “stretch” goals which are used to reward best efforts.
The PD Training Goal Setting and Getting Things Done Training Course provides knowledge and development skills in creating SMART goals, utilising technology, overcoming procrastination, self-motivating, managing time, and more. These techniques help you to set accurate goals and to achieve them.
This highly valuable and practical training course is now available throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth and also via instructor-led online training.
Please click on the Public Class tab below to view our Goal Setting and Getting Things Done Training Course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Goal Setting and Getting Things Done Training Course OUTLINE
Foreword:
During this training course, participants learn to overcome procrastination, develop accurate goal setting skills, manage time effectively, self-motivated, and accomplish important tasks. These skills translate into increased satisfaction in one's professional and personal life. Developing the ability for goal setting and getting things done after this training course helps participants become more productive, successful, and satisfied.
Outcomes:
This extensive training course helps participants develop important skills to achieve more in professional and
personal life.After completing this course, participants will have learned to:
Overcome procrastination Apply the 15 minute rule Remove distractions Reward yourself Start small and build from there Set realistic deadlines Use the four P’s of Positive, Personal, Possible and Prioritised Motivate yourself by remembering success Use gamification Track your progress Manage time Break up large tasks Utilise technology Build on your successes Chunk, block and tackle Plan effectively Use Specific, Measurable, Attainable, Realistic and Timely (SMART) goals
Goal Setting & Getting Things Done Training Course - Lesson 1Getting Started
Housekeeping Items
Pre-Assignment Review
Workshop Objectives
The Parking Lot
Action Plan
Goal Setting & Getting Things Done Training Course - Lesson 7Tips for Completing Tasks
One Minute Rule
Five Minute Rule
Break Up Large Tasks
Utilise Technology
Case Study
Goal Setting & Getting Things Done Training Course - Lesson 2Overcoming Procrastination (I)
Eat That Frog!
Just Do It
The 15 Minute Rule
Chop It Up
Case Study
Goal Setting & Getting Things Done Training Course - Lesson 8Increase Your Productivity
Repeat What Works
Get Faster
Remove "Should" from Your Vocabulary
Build on Your Successes
Case Study
Goal Setting & Getting Things Done Training Course - Lesson 3Overcoming Procrastination (II)
Remove Distractions
Start Small and Build
Reward Yourself
Set Realistic Deadlines
Case Study
Goal Setting & Getting Things Done Training Course - Lesson 9"To Do" List Characteristics
Focus on the Important
Chunk, Block, Tackle
Make It a Habit
Plan Ahead
Case Study
Goal Setting & Getting Things Done Training Course - Lesson 4Four P's of Goal Setting
They Need to Be Positive
Goal Setting & Getting Things Done Training Course - Lesson 10Smart Goals
Specific
They Need to Be Personal
They Need to Be Possible
They Need to Be Prioritised
Measurable
Attainable
Realistic
Timely
Case Study
Goal Setting & Getting Things Done Training Course - Lesson 5Improving Motivation
Remember Peak Moments
Write Down Your Goals
Use Gamification
Track Your Progress
Case Study
Goal Setting & Getting Things Done Training Course - Lesson 11Mistakes Will Happen
Accept It
Bouncing Back
Adapt and Learn From Them
If Needed, Ask for Help
Case Study
Goal Setting & Getting Things Done Training Course - Lesson 6Wise Time Management
Urgent/Important Matrix
The 80/20 Rule
Utilise a Calendar
Create a Ritual
Case Study
Goal Setting & Getting Things Done Training Course - Lesson 12Wrapping Up
Words from the Wise
Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Influence and persuasion extends beyond marketing and sales. It affects almost all business processes that require human resources. This training course in Influence and Persuasion helps to master the skills required to influence and persuade others in a variety of areas.
The PD Training Influence and Persuasion Training Course provides you with a deeper understanding of the techniques used for influencing and persuading others such as using storytelling, neuro-linguistics, planning conversations, mirroring, matching and more. Learning and using these techniques will help you to influence and persuade others easily and successfully.
This highly valuable and dynamic training course is now available throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth.
Please click on the Public Class tab below to view our Influence and Persuasion Training course schedule by city or click the In House Training tab to receive a free quote for courses delivered at your preferred location.
Influence and Persuasion at Work Training OUTLINE
Foreword:
During PD Training's Influence and Persuasion at Work Course, participants develop understanding and skills in making decisions by applying storytelling techniques, planning, using effective persuasion techniques, creating a persuasive presentation, understanding the nuances of persuasion, and more.
Outcomes:
This short and comprehensive course is the fastest way to develop deep understanding and skills in influence and persuasion.After completing this course, participants will have learned to:
Make decisions about using persuasion versus manipulation Apply the concepts of pushing and pulling when influencing others Understand persuasion Prepare to persuade Describe different techniques for getting persuasive conversations and presentations underway Make a persuasive presentation by using the 5 S’s Apply storytelling techniques to extend influence Leverage concepts of neuro linguistic programming in everyday influence and persuasion Get off on the right foot Use various presentation strategies Use neuro linguistic programming (NLP) techniques
Influence and Persuasion At Work Training Course - Lesson 1Getting Started
Workshop Objectives
Action Plan
Influence and Persuasion At Work Training Course - Lesson 2Understanding Persuasion
How Persuasion Works
Pre-Assignment Review
Influence and Persuasion At Work Training Course - Lesson 3Preparing to Persuade
Pushing and Pulling
Communicating with Confidence
Frame of Reference
Influence and Persuasion At Work Training Course - Lesson 4Getting Off on the Right Foot
Building Rapport
Matching and Mirroring
Pacing
Leading
Influence and Persuasion At Work Training Course - Lesson 5Presentation Strategies
Five Points for Any Presentation
Preparing with the Five S Pattern
Influence and Persuasion At Work Training Course - Lesson 6Using Stories to Persuade
The Importance of Story
Storytelling Time
Debrief
Influence and Persuasion At Work Training Course - Lesson 7Using Neuro Linguistic Programming
Influence and Persuasion At Work Training Course - Lesson 8Wrapping Up
Defining Neuro Linguistic Programming
A Brief History
Understanding Common NLP Terms
Embedding Positive or Negative Commands
Influencing Outcomes
Completion of Action Plans
Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefiting from confrontation because you can now manage difficult people and situations with ease. After attending the Dealing With Difficult People in the Workplace training course with PD Training you’ll be empowered to better manage difficult people and situations.
In this life-changing course you'll learn how to discover the root causes of conflict, how certain behaviours impact others and learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution and prevent further issues going forward. This training course provides you with an opportunity to plan and practice your situational management skills so you feel empowered to handle any workplace conflict.
This enlightening personal development course is available in Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth, or via instructor-led training online.
Click the Public Class tab below to view the course schedule, or click In-House Training to request a quote for group training at your preferred location.
Dealing With Difficult People in the Workplace OUTLINE
Foreword:
During this Dealing with Difficult People in the Workplace training course, participants will learn how to approach, engage and better manage difficult people, while also learning how to understand and influence them, so that a successful resolution can be achieved without creating negative feelings or damaging relationships. The course includes training in recognising attitudes and actions that impact others, using effective management techniques to deal with difficult people, using tools to deal with anger, developing coping
strategies, understanding motives and behaviours and much more. The course includes a personality profiling tool report, which helps participants to better understand themselves and how to best interact with other personality types as well.
Outcomes:
After completing this course, participants will have learned to:
Identify root causes of difficult behaviour How to approach and manage difficult people Understand particular types of Behaviour How to deal with Passive and Aggressive Behaviour Dealing with workplace conflicts Recognise different attitudes Handle stressful situation
Dealing with Difficult People in the Workplace - Lesson 1Introduction
Intro Icebreaker
Pre-Assignment Review
Workshop Objectives
Dealing with Difficult People in the Workplace - Lesson 2Conflict Defined
Defining Conflict
Self-Assessment
Dealing with Difficult People in the Workplace - Lesson 3Identify Confrontational Situations
To Speak or Not to Speak
Define Your Involvement
Reciprocity in Relationships
Dealing with Difficult People in the Workplace - Lesson 4 Issue Prevention
Understanding and Using Empathy
Avoiding Assumptions or Misconceptions
Dealing with Difficult People in the Workplace - Lesson 5Get to the Point
Finding the Root Cause
The 3 F's Explained
Dealing with Difficult People in the Workplace - Lesson 6Anger Management
Techniques for Coping
Using Assertive Anger
Dealing with Difficult People in the Workplace - Lesson 7Managing Difficult Situations
Common Problem Management
Difficult Behaviour Examples
Dealing with Difficult People in the Workplace - Lesson 8The 3-Step Conflict Resolution Model
3-Step Model Explained
Implementing the Model
Dealing with Difficult People in the Workplace - Lesson 9Practicing Positive Outcomes
Planning for Difficult Situations
Dealing with Difficult People in the Workplace - Lesson 10Changing Yourself
Negativity vs. Positivity
Managing Negative Emotions
Dealing with Difficult People in the Workplace - Lesson 11People Don't Always Follow the Rules
Dealing with Difficult People in the Workplace - Lesson 12Coping Techniques
The Big Questions Deep Breathing Exercises
Visualisation Therapy
Musical Therapy
Massage Therapy
Laughter Therapy
YEARLY AT PD TRAINING
15,000 PEOPLE 390 CITIES Over 15,000 people Over 390 Cities
in workshops in 16 Countries
1,300 CLIENTS 4.5 STAR FEEDBACKOver 1,300 Corporate, Participants 4.4/5 Government & NFPs Their employer 4.5/5
10,000 PROFILESAha moments for 1000's of people
WHY PD TRAINING?Our purpose is to help your organisation provide training and development
to your people that is on target, fun, retained and above all helps them achieve their goals.
PD Training has been providing learning solutions for over 10 Years with a continuous improvement methodology.
After incorporating feedback from 400 trainers each year and 15,000 participants spread across 22
countries we are able create outstanding learning experiences that promotes lasting change, are cost
effective and that changes lives.
WE GIVE WITH PURPOSE AND IMPACT GLOBALLY.
Our Partnership though B1G1 allows for us to provide social impact to the
world on behalf of our participants and bookers. To date through every training
course booked through PDT training we have been able to deliver numerous
impacts of quality education, health and wellbeing, and activities to reduce
poverty.
Join thousands of organisations that have grown their people withPD Training through outstanding learning experiences.
