Changing services and systems: Person first

system second

Clare Wightman Sue Bent

AdvocacyPerson centred planning

Connecting people

Employ solicitors to provide legal advice and representation in Community Care Discrimination Debt Employment Family Housing Immigration and Asylum Public Law Welfare Benefits

Promoting change network Our project How it complements and extends our

existing work How we will influence for change

A new ‘troubled families’ team’ established in DCLG

£448 million identified for local authorities to find solutions to help these families turn around their lives

‘Payment by results’ methodology, offering local

authorities £4,000 per family to achieve outcomes set by DCLG

Troubled Families

“Whatever the presenting issues a family have, there are common themes, experiences, issues and problems .......including:

Intergenerational worklessness. Poverty. Debt. Mental health issues. Long-standing illness or disability. Substance misuse. Relationship conflict and breakdown. Domestic abuse. Multiple, unresolved traumatic life events. Parenting difficulties. Issues associated with a family member being in prison.”

Troubled Families

WillenhallOne of Coventry’s 15 ‘failing’ communities where disadvantage is stubbornly persistent

Poverty - worklessness at 48.2%; fuel poverty at 36.7%

High levels of crime and ASB

Very poor ranking on health and well-being indicators

Reaching

Identifying and engaging ‘community guides’

Immersive attractor events

Household asset and network mapping of the strengths and capabilities latent in an area

Informing and helping

Expert legal advice delivered in a new way

Advice services will be a gateway to more effective help from other services:

Building informal support networks

*One to one engagement

*Asset mapping of the person and their communities

*Identifying and connecting to opportunities for relationships and valued roles

*Formal ‘circle of support’ building

Outcomes

Be able to move forward, make decisions and choices about their life, sustained by networks of mutual support to help them through future transitions

benefit from expert legal advice to resolve their problems

Benefit from services that understand their needs and the impact networks we create will help services reach out to support them

Households in the community will

Service changeThe impact networks we create will allow services to

Achieve greater effectiveness in delivering positive outcomes

Use close collaboration aligning activities to the strengths of the organisations delivering them

Theory of change

Impact on wider systems

Wider systemic impact will come from learning that happens within our work

Local Public Service Board Asset Based Working – strategic and

operational group