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Changes in the Telecom ecosystem and looking at the ways forward
EVP Customer Operations
Saleem Albalooshi
Dubai, UAE, April 30th, 2012
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Major forces affecting services
If you haven’t noticed, the future isn’t what
we may think it is… or used to imagine it...
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We are changed…
Technology is changing and altering our reality
and when this reality is altered we are changed.
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We are changed….
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We are changed….
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The service delivery platforms…
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Application Layer (OTT’s) ….
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Compitition ….
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We are changed….
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Telco’s continue to provide…
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Word of wisdom: Past success is your worst enemy….
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Next ..….
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Partnership
New Business Model with OTT’s and Smart Phone
providers.
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Services…
Managed Services present significant opportunities
for Telecoms, Large Enterprise, and SMBs…
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Service Providers….
“38% of US SMBs are willing to purchase IT products and services (including hardware and software) from telecommunications service providers.”
AMI Partners www.ami-partners.com
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• Hosting and Applications (SaaS, ...)
• Contact Center Solutions
• Security and Business Continuity
• Unified Communications Solutions
• Data and Managed Data Solutions • Multi-Enterprise Collaboration
• Consulting and Integrating Solutions
• Digital Media Solutions
New technology services - cloud computing (PaaS and SaaS)
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Looking ahead…. take away…
