Chancellor’s Objectives for the Second Biennium

June 2017

New River Community College Goals

Initial Report of Achievements May 2019

Full Version

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SYSTEM OBJECTIVE:

Increase VCCS fall admissions applications for credit programs to 120,000 in AY 2019.

College Objective:

Increase NRCC fall admissions applications for credit programs to 3,172 in AY 2019.

College Strategies to Achieve Objective:

• Familiarize NRCC faculty and staff with NRCC objectives at General Session • Enlist the assistance of the career coaches and enrollment coordinator to work within our service region

high schools through aggressive outreach mechanisms • Host on-campus High School Senior/Parent Nights • Implement EAB Navigate during Spring Semester 2018 • Provide high school on-site placement testing, academic advising, and NRCC course registration • Increase the number of student services team visits to area high schools and community events • Increase outreach towards specialized populations • Increase outreach to non-traditional, adult students

o Include information pertaining to adult students in the website redesign o Publicize the resources and assistance available in the college’s Career Connection Centers o Host community information sessions throughout the service region o Host on-campus information sessions, tours, and enrollment fairs geared toward adult students

• Redesign the NRCC website for ease of access and utility, including a prominently featured “Apply Now” button

Note: The expansion of the Access to Community College Education (ACCE) program in Montgomery County – the largest county in the college’s largest service region – may increase the number of fall admissions applications

The ACCE expansion, with its specialized funding, has enabled the college to reallocate its Foundation scholarships to other deserving students, which may also increase the number of admissions applications.

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Results:

The total of admissions applications for Fall 2018 was 2869.

Detailed Results of College Strategies: NRCC objectives were presented at 2018 General Session. VP of Instruction and Student Services Staff meets monthly to address NRCC objectives and provide direction, implementation, and support of NRCC objectives. Career coaches, enrollment coordinator, Educational Foundation, advising, and financial aid staff continue to work within our service region high schools to assist students and their families on the college application and transition process. Activities and events that took place during the 2018-19 academic year include the following:

o NRCC general information sessions for students and their families (a minimum of two per high school = a minimum of 18)

o Specialized college application events in addition to one-on-one and small group sessions (a minimum of one specialized event per high school = a minimum of 9)

o Financial aid application assistance (FAFSA completion workshops and intensive one-on-one follow up and completion of To-Do List items) Consistent and timely financial aid award notifications beginning as early as January in

advance of the following academic year Proactive weekly report generation of financial aid To-Do list items and information sharing

with career coaches for needed follow-up with students Assignment of a financial aid staff member’s duties to work directly with career coaches on

student follow-up, as needed o Eight Access to Community College Education (ACCE) information sessions and application

assistance for students and their families o NRCC Educational Foundation Scholarship promotion and application assistance

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o Community and generalized scholarship promotion and application assistance

Career coaches continue to utilize specialized “reminder” systems (emails, texts, social media, etc.) to promote and remind students of events, deadlines, and important information in addition to providing customized follow up as needed. NRCC hosted two on-campus High School Senior/Parent Night events; personalized invitations were mailed to parents/guardians of all service region high school seniors. The presentation, led by the enrollment coordinator with assistance from career coaches and financial aid staff, highlighted NRCC’s programs of study, student success/support services, and emphasized affordability, access, and completion. NRCC is part of the Wave 3 cohort for Navigate implementation with a go-live date of April 1, 2019. The Navigate leadership team continues to work closely with the VCCS and with the EAB consultant to ensure a successful launch. Ongoing preparation includes participation in EAB webinars, attendance at the 2018 EAB Summit, and bi-weekly phone calls with the consultant. On-site training was held March 21, 2019 in advance of the launch. Career coaches, enrollment coordinator, and advising staff provided multiple measures review, academic advising, and subsequent course placement for eligible high school seniors; placement test administration was provided, as needed. NRCC provided high school on-site NRCC fall course registration to approximately 550 high school seniors. Student services team members consisting of the enrollment coordinator, advising, and financial aid staff have increased their presence at area high schools to assist students with the college transition process. Of specific note is the increased availability of the financial aid manager and staff members at the high schools to assist students and their families with FSA ID generation, FAFSA completion, and the verification process. The coordinator for disability services worked closely with career coaches and high school guidance counselors to ensure college transition services were provided to students with documented disabilities. Additionally, the coordinator attended IEP transition meetings as requested by students and their families.

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The veteran’s specialist engages in outreach to this student population and attended veteran-oriented community events and career/educational fairs. The enrollment coordinator participated in various community events and career fairs to highlight NRCC educational opportunities available for adult learners. Additionally, businesses and industries requested NRCC information sessions at their localities to inform employees of available opportunities. Increased FastForward and short-term credentialing promotion and training were made available to the public, campus-wide, and within the college’s Career Connection Centers in an effort to attract more non-traditional students. WFD staff provided information sessions for advising staff geared towards increasing the knowledge base of available short-term programming. Student Services staff have outlined specialized events for adult students for summer 2019; these include information sessions, tours, and a re-enrollment campaign aimed at encouraging students with less than 12 credits remaining to return to NRCC to complete their program of study. NRCC staff participated in Prior Learning Assessment (PLA) workshops and professional development opportunities provided by the Council for Adult and Experiential Learning (CAEL).

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SYSTEM OBJECTIVE: Increase admissions application enrollment yield for credit programs to 50% systemwide in AY 2019.

Application

Enrolled

Enrolled 2014 Fall 2015 Fall 2016 Fall 2017 Fall 2014 Fall 2015 Fall 2016 Fall 2017 Fall 2014 Fall 2015 Fall 2016 Fall 2017 Fall

All Institutions 110,860 110,015 114,166 58,695 52,884 50,765 51,025 5,924 47.7% 46.1% 44.7% 10.1% Blue Ridge

2,862 2,836 3,271 1,738 1,444 1,335 1,447 475 50.5% 47.1% 44.2% 27.3% Central Virginia

3,305 3,022 3,249 1,697 1,744 1,498 1,427 346 52.8% 49.6% 43.9% 20.4%

Dabney S.

891 1,029 1,187 641 509 513 566 65 57.1% 49.9% 47.7% 10.1% Danville

2,229 2,078 2,210 1,141 1,144 982 978 33 51.3% 47.3% 44.3% 2.9% Eastern Shore

664 652 729 341 279 196 220 11 42.0% 30.1% 30.2% 3.2%

Germanna

4,486 4,587 5,942 3,255 2,264 2,294 2,322 255 50.5% 50.0% 39.1% 7.8% J. Sargeant

9,366 8,521 8,129 3,868 3,590 3,191 3,004 2 38.3% 37.4% 37.0% 0.1%

John Tyler

7,385 7,576 7,601 4,775 3,740 3,744 3,635 310 50.6% 49.4% 47.8% 6.5% Lord Fairfax

3,685 3,819 3,973 1,608 2,135 2,276 2,272 233 57.9% 59.6% 57.2% 14.5% Mountain

1,486 1,415 1,509 667 727 735 804 97 48.9% 51.9% 53.3% 14.5% New River

2,947 2,936 3,021 1,938 1,743 1,663 1,631 269 59.1% 56.6% 54.0% 13.9% Northern

26,932 28,829 29,088 15,050 12,629 13,502 13,814 1,983 46.9% 46.8% 47.5% 13.2% Patrick Henry

1,485 1,458 1,334 980 752 577 572 101 50.6% 39.6% 42.9% 10.3% Paul D. Camp

1,275 1,411 1,398 612 527 628 563 31 41.3% 44.5% 40.3% 5.1% Piedmont VA

3,216 3,453 3,853 1,931 1,716 1,764 1,811 171 53.4% 51.1% 47.0% 8.9% Rappahannock

1,972 1,941 2,077 553 1,157 1,028 1,039 15 58.7% 53.0% 50.0% 2.7% Southside Va

2,738 2,212 2,412 1,315 1,209 820 991 35 44.2% 37.1% 41.1% 2.7% Southwest VA

1,461 1,431 1,415 821 733 771 703 81 50.2% 53.9% 49.7% 9.9% Thomas Nelson

6,645 6,505 6,754 2,649 2,834 2,506 2,570 222 42.6% 38.5% 38.1% 8.4%

Tidewater

16,868 16,211 17,085 8,630 7,535 6,999 6,801 794 44.7% 43.2% 39.8% 9.2% Va Western

5,796 5,167 4,794 2,646 2,758 2,177 2,232 71 47.6% 42.1% 46.6% 2.7% Virginia

1,383 1,337 1,543 777 807 783 864 142 58.4% 58.6% 56.0% 18.3% Wytheville

1,783 1,589 1,592 1,062 908 783 759 182 50.9% 49.3% 47.7% 17.1%

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College Objective:

Increase admissions application enrollment yield for credit programs to 55% in AY 2019.

College Strategies to Achieve Objective:

• Familiarize NRCC Faculty and Staff with NRCC objectives at General Session • Implement EAB Navigate in Spring Semester 2018 • Increase intentional outreach to prospective student groups through the Accountability in Student Learning

Program, the Advising Center, and work of the career coaches and enrollment coordinator • Increase outreach and transition services for Veterans and students with disabilities • Increase outreach to non-traditional, adult students

o Include information pertaining to adult students in the website redesign o Publicize the resources and assistance available in the college’s Career Connection Centers o Host community information sessions throughout the service region o Host on-campus information sessions, tours, and enrollment fairs geared toward adult students

• Continue the required New Student Orientation sessions which have proven to significantly combat what is known as “summer melt”

• Promote the expansion of ACCE (Access to Community College Education) to Pulaski County • Increase focused outreach to students who have indicated interest in attending NRCC (received financial aid

and/or completed the VPT, etc.) but who have not yet enrolled • Increase the visibility of financial aid options, including Foundation and private scholarships and the

financial aid process in general (website redesign, social media presence, PR campaign, etc.) • Increase intentional outreach to current dual-enrolled students and their parents, focusing on the benefits

of completing a program of study at NRCC

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Results: The application yield for credit programs is 55.93 % for Fall 2018.

Detailed Results of College Strategies: In addition to results cited in previous objective, the college has implemented the following strategies: NRCC launched Navigate on April 1, 2019 with a student cohort from one service region high school. Subsequent rollouts/expansion of Navigate will eventually occur with all students. Student services staff members have increased and continued outreach to prospective student groups including:

o High school seniors and dual-enrolled students o Former dual-enrolled students who graduated high school within the past three years and who did

not enroll at NRCC after high school graduation Promotion of summer courses for students who may be enrolled at four-year institutions

(direct mail postcards, emails, and Instagram campaign) Promotion of NRCC courses, in general, for students who may not have enrolled in a post-

secondary institution Promotion of NRCC courses to Radford University and Virginia Tech students as these students

commonly co-enroll at NRCC (placement of promotional materials in strategic locations throughout Blacksburg and Radford)

o Local veterans groups o Individuals who have a financial aid award and have not enrolled o Individuals who have completed the VPT and have not enrolled o Former students who were enrolled two previous semesters ago, who did not graduate, and who

have not enrolled for the current semester o Admissions staff proactively worked with new applicants in the following ways:

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Sent timely acceptance emails with critical information to new applicants Troubleshot all application errors (the college has experienced numerous issues with the new

application) Students who were incorrectly marked as out-of-state received phone calls and in many cases,

corrections were made over the phone with a staff member Students with an incomplete application received phone calls and again, in many cases,

corrections were made over the phone and a successful application was entered The college continued its required New Student Orientation program for the 2018-2019 academic year. A total of 21 small group sessions were offered throughout the summer months and in January. Attendance was mandatory for FTIC, degree-seeking students. While students face no enrollment barriers if they do not attend an orientation session, most do so as a result of the use of “required” language and marketing, as well as intentional engagement (targeted outreach) of identified students. Those students who do not register and attend an orientation session by the first day of classes are automatically enrolled in the online version and intentional engagement continues for several weeks into the semester to maximize the completion rate. As a result, approximately 87 percent of identified FTIC students for fall 2018 completed some version of new student orientation. ACCE (Access to Community College Education) has continued to grow in the New River Valley. Giles County is finishing its fourth year of ACCE. The endowment to support Giles ACCE has continued to grow with a new endowment established by our most recent philanthropist of the year (Lee and Anne Wheeler). Floyd County is finishing its second year of ACCE. Floyd has been funded by Tobacco Commission with additional funds provided by a private donor. We have continued to raise funds in Floyd County in the event that Tobacco Commission funds are no longer available. To date we have $130,000 in a Floyd ACCE fund given by private donors.

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Radford City is finishing its second year of ACCE with full funding from the City, private donations and grants. Montgomery County, with the largest population (just under 100,000) in our service region, has completed its first year of ACCE which was fully funded. We have secured a total of $600,000 in funding for year two from the county and the two towns. We are continuing to work with Pulaski County for its support of ACCE. We have presented to the Pulaski County leadership team. To date we raised $125,000 in funds available to Pulaski County for the ACCE program. Our next possible projected date for implementation is Fall 2020. Notes: With ACCE serving eight of our nine area high schools, this has created more scholarship opportunities for the older NRCC students. For the 2018 calendar year, the NRCC Educational Foundation has raised $1.6 million, a 33 percent increase over last year ($1.2 million). In August 2018, the NRV Community Health Foundation (NRVHF) established a $500,000 endowment for nursing scholarships. The Foundation held a scholarship reception honoring the NRVHF and recognizing the 20 scholarship recipients. During this reception (March 2019), the NRVHF announced a second gift of $500,000 to continue support of NRCC’s nursing program through student scholarships. The ACCE program continues to be a positive factor in attracting students directly following high school graduation. See table below.

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Enrollment from Local High Schools

HS Graduation Year

2015 2016 2017 2018 2015/16/17 3yr avg

% Increase Decrease

Auburn High School 25 31 40 34 32 6% Blacksburg High School 34 39 43 61 39 58% Christiansburg High School 63 72 69 93 68 37% Eastern Montgomery High School 13 13 6 20 11 88% Floyd County High School 24 30 41 57 32 80% Giles County High School 47 49 44 45 47 -4% Narrows High School 16 19 13 22 16 38% Pulaski County High School 99 100 98 127 99 28% Radford High School 36 35 33 53 35 53% Total 357 388 387 512 377 36%

Expected that Giles County High School would be flat because all years reflect ACCE

Narrows High School numbers are very small which accounts for large percentage changes, even though ACCE has been in this locality for four years

Note: Pulaski may be higher because we have awarded an unprecedented number of endowed scholarships to PCHS students due to ACCE being in other localities.

NRCC’s Enrollment Coordinator, Connection Specialists, and Financial Aid staff engaged in specialized outreach to individuals who have indicated an interest in attending NRCC but who had not enrolled. Focus was placed on two distinct prospective student populations: (1) individuals who had included NRCC on their FAFSA and were awarded financial aid but had not enrolled; and (2) individuals who had completed the VPT but had not enrolled. Staff engaged in phone and email outreach to these individuals in an effort to encourage their enrollment and answer any questions they may have.

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Financial aid and advising staff continued to place phone calls and emails to these individuals in an effort to encourage their enrollment and answer any questions they may have.

NRCC’s Financial Aid Manager, in partnership with other student services staff members, initiated a month-long FAFSA completion campaign in an effort to increase the visibility of financial aid options and the financial aid process in general. This initiative included financial aid workshops at all service region high schools and four on-campus completion workshops. Social media, campus bulletin boards, emails, and printed materials were utilized to promote these initiatives. Promotion of NRCC Educational Foundation Scholarships occurred in the following ways and/or at the following events:

o Senior/Parent Nights o ACCE Information Sessions o High school on-site information sessions o Career coach promotion o Website o Emails

Career coaches along with NRCC’s enrollment coordinator increased outreach to current dual-enrolled students and their parents via the following:

o Career coaching and advising sessions (one-on-one, small group, and large group) at the high schools focusing on how dual-enrollment courses contribute toward program completion at NRCC

o Visiting high school dual-enrolled classrooms to better inform students of the benefits o Collaborating with high school guidance counselors and faculty on various dual-enrollment initiatives o Explaining and highlighting dual-enrollment opportunities at freshman, sophomore, and junior

student and parent information sessions at the high schools o Hosting on-campus Senior/Parent Night events (focus on how previous and current dual-enrolled

courses have benefited seniors as they near high school graduation and transition to NRCC) o Expanding dual-enrolled opportunities (ex. SDV 100) at local high schools in an effort to increase

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students’ abilities to complete an associate degree concurrently with high school completion SYSTEM OBJECTIVE: Increase enrollment in the Workforce Credentials Grant by 20% over FY 2017.

• Current enrollment is over 5,000

• 20% increase would be 1,000 participants

College Objective

Increase enrollment in NRCC’s Workforce Credentials Grant (WCG) programs by 40% over FY2017.

College Strategies to Achieve Objective:

• Implement a new WCG program in Medical Assisting • Implement a new WCG program in Lean Six Sigma Yellow Belt • Identify need and where need is confirmed, obtain approval for additional WCG programs • Explore possibilities for converting credit programs to non-credit (WCG) programs and/or adding a non-

credit (WCG) alternative to existing credit programs • Increase publicity promoting WCG programs through news releases, social media, television appearances

and other no cost/low cost strategies • Increase paid advertising/marketing in support of WCG programs • Increase retention of students enrolled in WCG programs through work of the Workforce Career Coach

and related efforts

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Results:

Update March 2019: This goal has been substantially exceeded. As of April 1, 2019, WCG-funded enrollment in NRCC’s FastForward programs was 148. This compares to 60 in FY17 and 34 in FY18 (with the decrease that year due to the “soft pause” in funding). For the current year (FY19), the percentage increase over FY18 is 146%. Note: VCCS report (as of April 24, 2019) showed increase of 163%.

Detailed Results of College Strategies:

• Implemented a new WCG program in Medical Assisting (Program is now in place with courses filled to capacity and excellent results in credential completion; the state exam pass rate for those completing the most recent course was 100%).

• Implemented a new WCG program in Lean Six Sigma Yellow Belt (Program is now in place. Demand has been less than expected but marketing efforts are ongoing).

• Identify need and where need is confirmed, obtain approval for additional WCG programs

o With the lifting of the “soft pause” in program funding, proposals have been submitted for approval to offer the following new FastForward programs:

Certified Nursing Assistant (CNA) (Update: Approval obtained and program now in place). EKG Technician (Update: Approval obtained and planning in process for further

implementation) Phlebotomy Technician (Update: Approval obtained and planning in process for further

implementation) Others in progress

• Converted Certified Nursing Assistant (CNA) from a credit program to non-credit (WCG) program. Program has been fully approved for non-credit: students are now eligible for FastForward pricing and FATIC support).

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o Proposal in development for short-term (FastForward) welding program to complement NRCC’s long-standing credit program in welding. (Update: After consultation with welding faculty, plans in this area have been tabled due to lack of support vis-a-vis the successful credit-based program).

• Increased publicity promoting WCG programs through news releases, social media, television appearances and other no cost/low cost strategies

• Increased paid advertising/marketing in support of WCG programs

o Grant funds obtained from competitive VCCS grants (non-credit capacity building) utilized for extensive marketing efforts including direct mail pieces to New River Valley businesses, online advertising and newspaper ads

o $25,000 from college funds allocated for additional promotion of non-credit/FastForward offerings; efforts included a series of 11 billboards around the region as well as radio and other paid advertising

o Marketing strategy has focused on promoting programs for the 2018-2019 year and beyond.

• Increased retention of students enrolled in WCG programs through work of the Workforce Career Coach and related efforts

o To enhance student success in WCG (FastForward) programs, the work of the career coach has been enhanced by having part-time tutors and mentors in FastForward programs. While the programs have not been in place long enough to produce meaningful data on retention trends, preliminary results have been promising. For example, 100% of students in the most recent Medical Assisting course completed the course and passed the state exam.

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SYSTEM OBJECTIVE: Increase percentage of first-time-in-college (FTIC) credit students who earned 12 college credits with GPA of 2.0 or higher in their first year from 51% to 55%.

College

Cohort - Fall

2014

Earned 12 credits with GPA of 2.0 or higher by Spring 2015 -

Progress 12

2016 12 SCH Completers

% of Cohort N N %

Blue Ridge 871 441 51 50.63% Central Virginia 688 368 53 53.49% Dabney S. Lancaster 115 82 71 71.30% Danville 434 256 59 58.99% Eastern Shore 102 58 57 56.86% Germanna 1,073 642 60 59.83% J. Sargeant Reynolds 1,456 624 43 42.86% John Tyler 1,187 611 51 51.47% Lord Fairfax 910 527 58 57.91% Mountain Empire 320 210 66 65.63% New River 582 328 56 56.36% Northern Virginia 9,000 4,663 52 51.81% Patrick Henry 390 261 67 66.92% Paul D. Camp 99 53 54 53.54% Piedmont Virginia 677 345 51 50.96% Rappahannock 367 222 60 60.49% Southside Virginia 447 312 70 69.80% Southwest Virginia 403 293 73 72.70% Thomas Nelson 1,345 703 52 52.27% Tidewater 4,471 1,919 43 42.92% Virginia Highlands 368 211 57 57.34% Virginia Western 1,297 739 57 56.98% Wytheville 429 298 69 69.46% VCCS Total 27,031 14,166 52 52.41%

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College Objective:

Increase the percentage of first-time-in-college (FTIC) credit students who earned 12 college credits with a GPA of 2.0 or higher in their first year to 60%.

College Strategies to Achieve Objective:

• Familiarize NRCC Faculty and Staff with NRCC objectives at General Session. • Expand the college’s Intentional Engagement model with regard to specialized outreach by connection

specialists, advisors, and tutors through the following:

• Encouraging all students to complete SDV 100 their first semester in an effort to better prepare them for successful course completion and college transition

• Implementing EAB Navigate in Spring Semester 2018 • Using the CLAS platform to provide a successful mechanism for student referrals and outreach • Requiring faculty to complete progress surveys • Using the Graduation Acceleration Program (GAP) to provide academic and social support to some of

our most vulnerable student populations • Focusing the college’s SACSCOC Quality Enhancement Plan (QEP) on the First Semester Experience • Expanding the ACCE (Access to Community College Education) program, which requires students to

enroll in 12-15 credits per semester • Increasing focus on academic advising assistance, especially for transfer students • Increasing intentional outreach to current dual-enrolled students and their parents and focusing on

the benefits of completing a program of study at NRCC

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Results:

The percentage of first-time-in-college (FTIC) credit students who earned 12 college credits with a GPA of 2.0 or higher in their first year is 69%.

Detailed Results of College Strategies: In addition to results cited in previous objective, the college has implemented the following strategies: Advisors, career coaches, enrollment coordinator, and other student services staff assisted new students with enrolling in SDV 100 during their first semester when they first enrolled in courses. Additional intentional outreach occurred during the summer to students who were identified as being required to enroll in SDV 100 and who had not. This outreach also occurred in January prior to the start of the spring semester. These efforts have resulted in nearly all new students (88.6%) completing SDV 100 during their first semester at NRCC. The college has continued to expand and deepen its use of the Intentional Engagement model of student support. Using the CLAS online platform, 99% of full-time and adjunct faculty completed all three progress surveys during fall 2018 and a 98% completion rate was observed during spring 2019. These surveys as well as ad hoc feedback provided by faculty to students generated a total of 5,762 concerns and 7,104 praises that were communicated directly from the instructors to the students. In addition, they generated a total of 5,718 referrals to student services staff (primarily connection specialists, advisors, and tutors) for follow-up interventions. Notes on all feedback and interventions were tracked in the CLAS system. Student services staff have continued to identify additional outreach protocol which the CLAS system can support. For example, connection specialists and advisors receive referrals on behalf of students who are eligible to apply for an Educational Foundation Scholarship and engage in outreach to make students aware and to assist them with the application process. Academic deans work with faculty to ensure completion of three CLAS progress surveys per semester.

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Fall 2018 First Semester Experience was a success with three cohorts:

• ETR 113 and SDV 100 (face to face) • HIS 121, ENG 111, and SDV 100 (face to face) • HIS 121, SDV 100 (online)

NRCC launched two innovative transfer partnerships with Radford University and Virginia Tech during the fall 2018 semester. The RU “Highlander Hub” and VT “Hokie Corner” opened on the main campus in Dublin and at the NRV mall site in Christiansburg. Admissions and academic advisors from each university spent one day per week at NRCC to assist students with transfer questions and navigating the transfer process. This initiative has continued into the spring 2019 semester with specialized information sessions and on-site admissions events.

• Formalized transfer pathways have been established with RU along with a shared, co-branded website to help students with the transfer process. A formalized partnership signing between Dr. Huber and RU’s President Hemphill occurred on April 4, 2019.

• Initial meetings began with VT to strengthen transfer pathways for students • Continued emphasis on transfer advising has occurred through the following:

o Academic advising manager and dean of student services membership with NACADA o Various professional development opportunities made available to advising staff o Hosting transfer advising sessions/meetings for representatives from other four-year

institutions o NRCC team participation in the Transfer VA initiative o Routine updates and additions to the NRCC Transfer Resources webpage o Classroom presentations provided by advisors on specific transfer topics (for example, ensuring

students enroll in the correct math courses) o Specific transfer advising provided at all new student orientation sessions o Generalized and focused emails to transfer students o Transfer information sessions conducted by advisors o Vice President for Instruction and Student Services and Dean of Arts and Sciences participation

on the State Committee for Transfer

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SYSTEM OBJECTIVE: Increase from 33% to 35% the percentage of students who complete career studies certificates and industry certifications and then return for additional education within one year.

College

Completed CSC or

Industry Certificate

Returned next

year

Took Credit

Courses

Took Non-Credit

Courses

N N % N % N % Blue Ridge 578 138 24 87 15 58 10 Central Virginia 1,058 301 28 216 20 106 10 Dabney S. Lancaster 384 162 42 143 37 50 13 Danville 443 182 41 167 38 118 27 Eastern Shore 103 37 36 36 35 7 7 Germanna 1,094 311 28 258 24 55 5 J. Sargeant Reynolds 713 333 47 333 47 . . John Tyler 955 269 28 250 26 20 2 Lord Fairfax 789 181 23 114 14 94 12 Mountain Empire 969 433 45 388 40 87 9 New River 633 276 44 249 39 31 5 Northern Virginia 1,495 470 31 438 29 47 3 Patrick Henry 480 169 35 158 33 18 4 Paul D. Camp 159 29 18 25 16 4 3 Piedmont Virginia 1,016 224 22 197 19 30 3 Rappahannock 418 187 45 145 35 51 12 Southside Virginia 1,094 356 33 244 22 218 20 Southwest Virginia 648 354 55 350 54 15 2 Thomas Nelson 737 220 30 204 28 32 4 Tidewater 1,807 536 30 520 29 234 13 Virginia Highlands 687 202 29 192 28 31 5 Virginia Western 961 307 32 280 29 28 3 Wytheville 891 301 34 272 31 81 9 VCCS Total 18,112 5,978 33 5,266 29 1,415 8

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College Objective:

Increase from 44% to 50% the percentage of students who complete career studies certificates and industry certifications and then return for additional education within one year.

College Strategies to Achieve Objective:

• Familiarize NRCC faculty and staff with NRCC objectives at General Session • Increase the number of stackable credentials available to students in academic programs • Increase students’ awareness of opportunities for obtaining a career studies certificate or industry

certification while working towards an associate degree, diploma, or certificate • Create an industrial certification and CSC public relations campaign to increase the visibility and

awareness of these opportunities • Encourage collaboration between advisors and the Workforce Career Coach to better promote the

opportunities to students • Provide intentional outreach to students working on industrial credentials and CSCs to make them aware

of opportunities for and the benefits of continuing their education at NRCC, including academic and financial aid advising

• Increase intentional outreach to previous and current dual-enrolled students and their parents focusing on opportunities for earning a CSC or industry certification while completing an associate degree, diploma, or certificate program of study at NRCC

Results:

The percentage of students who completed career studies certificates and industry certifications and then returned for additional education within one year was 45%.

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Detailed Results of College Strategies: In addition to results cited in previous objective, the college has implemented the following strategies: Added the following programs to be implemented in the 2019-2020 academic year:

o Mechatronics Fundamentals Career Studies Certificate o Medical Coding Career Studies Certificate o Medical Office Assistant Career Studies Certificate

Using course syllabi and advising guides, faculty have embedded certifications in their courses and industry stackable entry and exit points within their programs. Students were chosen to be highlighted in press releases and internal communication to raise awareness and opportunity. WFD staff provided information sessions for advising staff geared towards increasing the knowledge base of available short-term programming. The G3 Planning Grant awarded to NRCC will help to facilitate additional opportunities for stronger collaborations between WFD and academic advisors. Faculty have continued to utilize advising guides to assist each student with a clear academic pathway with various “exit points.” Most degree programs have Career Studies Certificates (CSC) that students can earn along their path to their degree or through which students can “exit” their degree program. Also included in the advising guide are industry credentials students may earn as they are completing their course work on the path to degree completion. The Workforce Career Coach and advisors have collaborated with one another to promote opportunities to students. The Coach has routinely updated advisors and other student services staff on various short-term and industry credentialing opportunities as they have become available.

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Advisors and connection specialists engaged in intentional outreach during the spring 2019 semester to students enrolled in CSCs to make them aware and promote opportunities for and the benefits of continuing their education. Additionally, the dean of student services sent an email to students pursuing a CSC to promote continuing of their education along with information on academic and financial aid advising. Career coaches and enrollment coordinator continue to work with currently dual-enrolled students on their post-secondary plans with focus being placed on how dual-enrolled courses fit into CSCs and subsequent degree, diploma, or certificate completion. Students are encouraged to complete CSCs while pursuing other educational goals at NRCC.

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SYSTEM OBJECTIVE:

Increase overall VCCS Fall-to-Spring Retention of credit students to 74%, Fall-to-Fall Retention of credit students to 65% systemwide in AY 2019.

College

Fall

2015 Cohort

Graduated in

2015/2016 AY

Return

ed Spring 2016

Returned Spring 2016 or graduat

ed

Returned Fall 2016

Returne

d Fall 2016 or graduat

ed

Fall 2015 Adjusted Cohort

(Excluding

Graduates)

Returned Spring 2016 (Adjusted)

Returned Fall

2016 (Adjusted)

N N N % N % N % N % N N % N % Blue Ridge 4,192 627 2,885 69 3,061 73 1,698 41 2,212 53 3,565 2,434 68 1,585 44 Central Virginia 4,433 615 3,261 74 3,349 76 1,646 37 2,154 49 3,818 2,734 72 1,539 40 Dabney S. Lancaster 1,236 158 799 65 811 66 484 39 620 50 1,078 653 61 462 43 Danville 3,561 483 2,477 70 2,543 71 1,493 42 1,891 53 3,078 2,060 67 1,408 46 Eastern Shore 745 95 561 75 573 77 269 36 342 46 650 478 74 247 38 Germanna 6,993 777 4,924 70 5,237 75 2,774 40 3,460 49 6,216 4,460 72 2,683 43 J. Sargeant Reynolds 10,889 1,099 7,415 68 7,695 71 4,354 40 5,191 48 9,790 6,596 67 4,092 42 John Tyler 10,035 825 7,378 74 7,632 76 4,024 40 4,719 47 9,210 6,807 74 3,894 42 Lord Fairfax 7,002 986 5,032 72 5,214 74 3,112 44 3,862 55 6,016 4,228 70 2,876 48 Mountain Empire 2,718 497 1,868 69 1,980 73 1,168 43 1,511 56 2,221 1,483 67 1,014 46 New River 4,477 440 2,930 65 3,009 67 1,807 40 2,186 49 4,037 2,569 64 1,746 43 Northern Virginia 52,078 5,255 36,454 70 38,230 73 23,514 45 28,030 54 46,823 32,975 70 22,775 49 Patrick Henry 2,594 482 1,838 71 1,928 74 1,094 42 1,497 58 2,112 1,446 68 1,015 48 Paul D. Camp 1,473 185 1,055 72 1,071 73 463 31 618 42 1,288 886 69 433 34 Piedmont Virginia 5,438 660 3,804 70 3,919 72 2,314 43 2,847 52 4,778 3,259 68 2,187 46 Rappahannock 3,566 407 2,370 66 2,427 68 1,539 43 1,830 51 3,159 2,020 64 1,423 45 Southside Virginia 4,439 951 3,050 69 3,188 72 1,763 40 2,547 57 3,488 2,237 64 1,596 46 Southwest Virginia 2,563 365 1,851 72 1,938 76 1,155 45 1,450 57 2,198 1,573 72 1,085 49 Thomas Nelson 9,316 957 6,188 66 6,466 69 3,751 40 4,540 49 8,359 5,509 66 3,583 43 Tidewater 25,927 2,826 17,302 67 18,491 71 10,420 40 12,913 50 23,101 15,665 68 10,087 44 Virginia Highlands 2,365 343 1,763 75 1,818 77 1,064 45 1,350 57 2,022 1,475 73 1,007 50 Virginia Western 7,932 746 5,698 72 5,843 74 3,487 44 4,123 52 7,186 5,097 71 3,377 47 Wytheville 2,915 546 2,085 72 2,165 74 1,258 43 1,704 58 2,369 1,619 68 1,158 49 VCCS Total 176,887 20,325 122,988 70 128,588 73 74,651 42 91,597 52 156,562 108,263 69 71,272 46

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College Objective:

Increase overall NRCC Fall-to-Spring Retention of credit students to 70% and Fall-to-Fall Retention of credit students to 50% in AY 2019.

College Strategies to Achieve Objective:

• Familiarize NRCC faculty and staff with NRCC objectives at General Session • Expand the college’s Intentional Engagement model through targeted outreach by connection specialists,

advisors, and tutors, including the following: o Encouraging all students to complete SDV 100 their first semester in an effort to better prepare them

for successful course completion and college transition o Implementing EAB Navigate in Spring Semester 2018 o Using the CLAS platform to provide a successful mechanism for student referrals and outreach o Requiring faculty to complete progress surveys o Using the Graduation Acceleration Program (GAP) to provide academic and social support to some of

our most vulnerable student populations o Focusing the college’s SACSCOC Quality Enhancement Plan (QEP) on the First Semester Experience o Expanding the ACCE program, which requires students to enroll in 12-15 credits per semester o Increasing the focus on academic advising assistance, especially for transfer students o Following up with students who applied for graduation but did not complete their requirements for

various reasons (grades, withdrawals, etc.) o Increasing student awareness of the benefits of completing an associate degree prior to transfer o Increasing the promotion of the VCCS Transfer Grant o Creating a PR campaign or slogan focusing on completion

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Results:

Fall 2017 to Spring 2018 retention was 67%. Fall 2017 to Fall 2018 retention was 50%.

Detailed Results of College Strategies: In addition to results cited previously, the college has pursued the following strategies: Intentional follow-up was provided to students who applied for graduation during the spring 2018, summer 2018 and fall 2018 semesters but who did not complete their required courses. In the majority of instances, the reason for not completing was due to failing grades or withdrawing from courses. Academic and financial aid advising was provided to students in an effort to help them to enroll in the needed course(s) the following semester. This intentional outreach will continue each semester and has been added to the calendar of intentional outreach campaigns previously described.

• A focus on increasing student awareness of the benefits of completing an associate degree prior to transfer has become a routine part of each advising conversation conducted with students. Additional awareness focus was included in new student orientation sessions. Furthermore, career coaches and enrollment coordinator have broadly promoted associate degree completion in all of the service region high schools.

• NRCC’s transfer advisors collaborate with faculty on promoting student awareness of the benefits of degree completion prior to transfer. Further promotion is provided by RU and VT representatives who conduct on-site advising and admission reviews at NRCC.

• Increased promotion of the VCCS Transfer Grant has occurred through the following: o NRCC’s Senior/Parent Night events

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o New Student Orientation sessions o SDV 100 courses o Transfer Resources website o Targeted VCCS emails to students

• While a specific PR campaign or slogan was not created, much focus was placed on increasing students’

awareness of program completion. Advisors, career coaches, enrollment coordinator, SDV 100 instructors, and other student services staff members worked with students to complete a Student Success Plan that delineated how many semesters it should take students to complete their programs based upon full-time or part-time enrollment. Increased emphasis on program completion was included at all new student orientation sessions and in SDV 100 courses. Further emphasis on completion was provided at NRCC’s Senior/Parent Night events and during ACCE information sessions. Through these efforts, nearly all students received information and/or specific advising on the benefits of completing their programs of study.

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SYSTEM OBJECTIVE: Increase overall annual VCCS completers in associate degrees, certificates, career studies certificates and industry recognized certifications by 12,000 over FY2017.

Preliminary 2016-

AY 2015-16 AY 2014- Total Complete

2021 Credentials

Industry Recognized Certifications and Licenses (6/15/17)

Total Credit Degrees and Certificates (6/15/17)

Total Complete 2021 Credentials

Industry Recognized Certifications and Licenses (5/16/17)

Total Credit Degrees and Certificates

Total Credit Degrees and Certificates

All Institutions 46,888 17,627 29,261 50,065 16,485 33,580 31,194 Blue Ridge

1,518 539 979 1,744 471 1,273 951 CCWA 1,001 1,001 474 474 Central Virginia

2,982 1,902 1,080 2,621 1,266 1,355 988

Dabney S.

645 267 378 660 387 273 181 Danville

1,178 551 627 1,402 535 867 756 Eastern Shore

254 154 100 181 81 100 133

Germanna

2,956 941 2,015 2,728 895 1,833 1,730 J. Sargeant

2,094 331 1,763 2,166 461 1,705 1,663

John Tyler

1,923 168 1,755 1,958 348 1,610 1,470 Lord Fairfax

2,030 875 1,155 2,319 783 1,536 1,348 Mountain

2,033 1,350 683 1,673 917 756 636 New River

1,508 866 642 1,426 734 692 656 Northern

6,165 694 5,471 8,610 858 7,752 7,528 Patrick Henry

961 313 648 1,605 534 1,071 749 Paul D. Camp

509 190 319 369 85 284 296 Piedmont VA

2,145 811 1,334 2,141 896 1,245 892 Rappahannock

843 263 580 1,004 345 659 646 Southside Va

2,404 1,248 1,156 2,380 1,061 1,319 1,302 Southwest VA

1,611 1,045 566 1,528 810 718 660 Thomas Nelson

3,202 1,693 1,509 2,808 1,197 1,611 1,700

Tidewater

4,295 450 3,845 4,783 645 4,138 4,252 Va Western

1,777 490 1,287 1,256 649 607 604 Virginia

1,407 900 507 2,309 1,128 1,181 1,107 Wytheville

1,447 585 862 1,920 925 995 946

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College Objective:

Increase overall annual NRCC completers in associate degrees, certificates, career studies certificates and industry recognized certifications by 360 over FY2017.

Strategies to Achieve Objective:

• Familiarize NRCC faculty and staff with NRCC objectives at General Session • Expand the college’s Intentional Engagement model through targeted outreach by connection specialists,

advisors, and tutors, including the following: o Encouraging all students to complete SDV 100 their first semester in an effort to better prepare them

for successful course completion and college transition o Implementing EAB Navigate in Spring Semester 2018 o Using the CLAS platform to provide a successful mechanism for student referrals and outreach o Requiring faculty to complete progress surveys o Using the Graduation Acceleration Program (GAP) to provide academic and social support to some of

our most vulnerable student populations o Focusing the college’s SACSCOC Quality Enhancement Plan (QEP) on the First Semester Experience o Expanding the ACCE program, which requires students to enroll in 12-15 credits per semester o Increasing focus on academic advising assistance, especially for transfer students o Following up with students who applied for graduation but did not complete their requirements for

various reasons (grades, withdrawals, etc.) o Increasing student awareness of the benefits of completing an associate degree prior to transfer o Increasing the promotion of the VCCS Transfer Grant o Creating a PR campaign or slogan focusing on completion o Hosting a “Completion Fair” and focusing on students who were enrolled in the past 3-5 years who

did not complete their degree and did not transfer to another institution

o Increasing intentional outreach to current dual-enrolled students and their parents focusing on the

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benefits of completing a program of study at NRCC

• Continue focused outreach on the following student populations: o Students who are currently enrolled but who have yet to enroll for the following semester o Students who were enrolled two previous semesters ago, who did not graduate, and who have not

enrolled for the current semester o Students who have a financial aid award and have not enrolled o Students who have completed the VPT and have not enrolled o Students who are placed on financial aid warning at the end of a semester (The purpose of this

outreach is to help ensure students do not mistake a warning for financial aid termination and assume they cannot re-enroll. Additionally, this strategy allows us to advise students on how to overcome their warning status)

o Students who are eligible for Educational Foundation Scholarships, including returning students who have not previously applied for a Foundation scholarship

o Students who have an outstanding tuition balance 10 days prior to enrollment cancellation o Students who have been dropped from their courses for nonpayment following enrollment

cancellation Results:

Relevant data will be reported when available from VCCS Office (projected for June, 2019).

In addition to results cited previously, the college has outlined and planned a “Completion Fair” that will occur during the summer 2019.

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Predicted Number of Credentials to Meet Complete 2021

PREDICTED NUMBER OF CREDENTIALS NEEDED TO TRIPLE

Award

Actual

2014-15

Actual

2015-16

2016-17

2017-18

2018-19

2019-20

2020-21

College Transfer

12,294

13,011

14,598

16,185

19,124

21,856

24,588

Career Technical 5,969

5,855

6,569

7,283

8,606

9,835

11,065

CSC 6,004 6,555 7,355 8,154 9,635 11,011 12,388 Certificate/ Diploma

7,022

8,159

9,154

10,150

11,992

13,706

15,419

Industry Certifications

0

15,606

17,510

19,413

22,938

26,215

29,492

TOTAL CREDENTIALS

31,289

49,186

55,186

61,186

72,296

82,624

92,952

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SYSTEM OBJECTIVE: Establish a baseline from which to measure wage increases stemming from credential attainment.

• VCCS collects wage data from VEC, WRIS and OMB on all enrolled students.

• SCHEV provides updated wage information on completers by college and program on a three-year rolling average.

College Objective:

• Adopt baseline established by the System Office from which to measure increases stemming from credential attainment.

College Strategies to Achieve Objective:

• Continue to collaborate with system office staff as they develop and test strategies to meet this objective. Results:

VCCS efforts are ongoing to report and measure credential attainment.

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AFFORDABILITY AND SUSTAINABILTY OBJECTIVES:

• Develop and implement VFCCE plan for transformational change with the goal of hastening economic and social mobility through education for under-employed and lower income residents of the Commonwealth of Virginia.

• Continue to implement and collaborate for efficiencies in college and system office operations through shared services to reduce costs and increases in tuition.

College Objective:

• Support VFCCE plan for transformational change with the goal of hastening economic and social mobility through education for under-employed and lower income residents of the Commonwealth of Virginia

College Strategies:

• Expand the Access to Community College Education (ACCE) program • Participate in other opportunities articulated in the VFCCE plan

Results:

For the 2018 calendar year, the NRCC Educational Foundation has raised $1.6M – a 33% increase over last year ($1.2M).

Detailed Results of College Strategies: ACCE (Access to Community College Education) has continued to grow in the New River Valley. Giles County is finishing its fourth year of ACCE.

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The endowment to support Giles ACCE has continued to grow with a new endowment established by our most recent philanthropist of the year (Lee and Anne Wheeler). Floyd County is finishing its second year of ACCE. Floyd has been funded by Tobacco Commission with additional funds provided by a private donor. We have continued to raise funds in Floyd County in the event that Tobacco Commission funds are no longer available. To date we have $130,000 in a Floyd ACCE fund given by private donors. Radford City is finishing its second year of ACCE with full funding from the City, private donations and grants. Montgomery County, with the largest population (just under 100,000) in our service region, has completed its first year of ACCE, which was fully funded. We have secured a total of $600,000 in funding for year two from the county and the two towns. We are continuing to work with Pulaski County for its support of ACCE. We have presented to the Pulaski County leadership team. To date we raised $125,000 in funds available to Pulaski County for the ACCE program. Our next possible projected date for implementation is Fall 2020. Notes: With ACCE serving eight of our nine area high schools, this has created more scholarship opportunities for the older NRCC students. For the 2018 calendar year, the NRCC Educational Foundation has raised $1.6 million, a 33 percent increase over last year ($1.2 million). In August 2018, the NRV Community Health Foundation (NRVHF) established a $500,000 endowment for nursing scholarships. The Foundation held a scholarship reception honoring the NRVHF and recognizing the 20 scholarship recipients. During this reception (March 2019), the NRVHF announced a second gift of $500,000 to continue support of NRCC’s nursing program through student scholarships.

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The ACCE program continues to be a positive factor in attracting students directly following high school graduation. See table below.

Enrollment from Local High Schools

HS Graduation Year

2015 2016 2017 2018 2015/16/17 3yr avg

% Increase Decrease

Auburn High School 25 31 40 34 32 6% Blacksburg High School 34 39 43 61 39 58% Christiansburg High School 63 72 69 93 68 37% Eastern Montgomery High School 13 13 6 20 11 88% Floyd County High School 24 30 41 57 32 80% Giles County High School 47 49 44 45 47 -4% Narrows High School 16 19 13 22 16 38% Pulaski County High School 99 100 98 127 99 28% Radford High School 36 35 33 53 35 53% Total 357 388 387 512 377 36%

Expected that Giles County High School would be flat because all years reflect ACCE

Narrows High School numbers are very small which accounts for large percentage changes, even though ACCE has been in this locality for four years

Note: Pulaski may be higher because we have awarded an unprecedented number of endowed scholarships to PCHS students due to ACCE being in other localities.

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College Objective:

• Continue to implement and collaborate with system office operations for efficiencies in college operations through the shared services model

College Strategies:

• Implement the Procure-to-Pay (P2P) function as part of Wave 5 in March 2018 • Participate in other shared services opportunities when available

Results:

The college went live with Shared Services Procure-to-Pay (P2P) on October 16, 2018.