CJC H A D J E N K I N S

Operations / Project Management | Human Resources | Fiscal Management | Marketing

P R O F I L EOffering 19 years of operations management combining pace setting leadership and innovation with demonstrated team building rapport and superior guest services. Detailed and thorough manager with capability of managing large volumes of information and multi-tasking in deadline-driven environment. Recognized at every step of career path for positive attitude and work effort while maintaining highest professional ethics and standards.

Operations / Project Management Proven record in conceiving and transmitting vision into reality, mission into action and philosophy into practice. Strategic planning expertise combines with dynamic leadership, resulting in the efficient operations of organizational programs.

Human Resources/TrainingRecruiting, mentoring and supervising team members in the delivery of superior customer service. Created and facilitated team member development, leadership training and other workshops.

Fiscal ManagementThoroughly educated and trained at creating budget activities and eliminating unwanted expenses. Used systematic qualitative and quantitative research methods to define and help reduce problem areas within the table games department.

MarketingEducated and implemented forecasting, data worksheets, budgets, marketing planning and strategies.

E X P E R I E N C EJACK CASINO Cincinnati, OHAssistant Table Games Manager / January 2013-January 2017

Assisted in inaugural stages of development. Created all Standard Operating Procedures for Table Games. Implemented policies and procedures to aid in the improvement of Table Games revenue and hold percentage.

Established the very first Horseshoe Cincinnati Dual-rate Supervisor Academy.

Facilitated the creation of the Horseshoe Supervisor Training Manual.

Used a DMAIC approach in the development of a game pace for Blackjack and Roulette. Blackjack hold percentages increased by 2.87 points from March of 2013 till the end of the Blackjack audits on May of 2014. Roulette game paces improved on an average about 13 spins per hour (SPH).

Assisted in the creation of schedules and calculating FTE’s for supervisors and dual-rates.

TROPICANA CASINO Evansville, IN

Table Games Manager / August 1996- January 2013 Was part of the inaugural team at Casino Aztar as a Dual-

rate supervisor and moved up the ranks to complete my employment as a Table Games Manager in 2011. Was in charge of the day-to-day operations of all Table Games in the absence of the Director. Observed and managed the overall operations of the table games department to ensure that employees render prompt and courteous services to casino customers.

Created the first Action/Development plans for Casino Aztar Table Games team members. All team members who was under my direction successfully completed all Action Plans.

E D U C A T I O NBellevue University | Bellevue, NBBachelor of Science in Business Management, December 2016Graduated with a cumulative GPA of 3.934

Spoon River College | Canton, ILAssociates of Arts in Sociology

10366 Corinth Court, Independence, Kentucky, 41051 (859)444-7945 calexjenkins73@gmail.com