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S.No Datas h eet So u rc e

1 Dealer Satisfaction Primary Source

2 End-User Satisfaction Primary Source

3 2012 Customer Survey Primary Source

4 Complaints Primary Source

5 Mower Unit Sales Primary Source

6 Tractor Unit Sales Primary Source

7 Industry Mower Total Sales Secondary Source

8 Industry Tractor Total Sales Secondary Source

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19 Mower Test Primary Source

20 Employee Retention Primary Source

21 Shipping Cost Primary Source

22 Fixed Cost Primary Source

23 Purchasing Survey Primary Source

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Metr ic in th e datash eet Class if ic at io n o f Data

Region CategoricalYears IntervalSurvey Scale OrdinalDealer Satisfaction Results: Number of Dealers RatioSample Size Ratio

Region CategoricalYears IntervalSurvey Scale OrdinalDealer Satisfaction Results: Number of End-Users RatioSample Size Ratio

Region CategoricalQuality OrdinalEase of Use OrdinalPrice OrdinalService Ordinal

Month IntervalWorld RatioNA RatioSA RatioEur RatioPac RatioChina Ratio

Month IntervalNA RatioSA RatioEurope Ratio

Pacific RatioChina RatioWorld Ratio

Month IntervalNA RatioSA RatioEur RatioPac RatioChina RatioWorld Ratio

Month IntervalNA RatioSA RatioEur RatioPac RatioWorld Ratio

Month IntervalNA RatioSA RatioEur Ratio

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Pac RatioChina RatioWorld Ratio

Month IntervalTractor RatioMower Ratio

Month Interval Administrative RatioDepreciation RatioInterest Ratio

Month IntervalNumber of deliveries RatioNumber On Time RatioPercent Ratio

Month Interval2008 Ratio2009 Ratio2010 Ratio2011 Ratio2012 Ratio

Month IntervalWorking Days Ratio

Q1 2011 RatioQ2 2011 RatioQ3 2011 RatioQ4 2011 Ratio

Q1 2012 RatioQ2 2012 RatioQ3 2012 RatioQ4 2012 Ratio

Quarter IntervalDesign & Production IntervalSample size RatioManager IntervalSample size RatioSales & Administration IntervalSample size RatioTotal IntervalSample size Ratio

Production Time (min) Ratio

Current RatioProcess A RatioProcess B Ratio

Weight Ratio

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Observations Categorical

YearsPLE RatioYrsEducation RatioCollege GPA Interval

Age IntervalGender CategoricalCollege Grad CategoricalLocal Categorical

Plant CategoricalCustomer CategoricalMowers RatioTractors Ratio

Current Plants Categorical Additional Capacity RatioCost RatioProposed Locations CategoricalMaximum capacity RatioCost Ratio

Delivery speed IntervalPrice level IntervalPrice flexibility IntervalManufacturing image IntervalOverall service IntervalSalesforce image IntervalProduct quality IntervalUsage Level RatioSatisfaction Level IntervalSize of firm Categorical

Purchasing Structure CategoricalIndustry CategoricalBuying Type Categorical

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Dealer Satisfaction

Su rv ey Sc ale: 0 1 2 3 4 5 SampleNorth America Size

2008 1 0 2 14 22 11 502009 0 0 2 14 20 14 50

2010 1 1 1 8 34 15 602011 1 2 6 12 34 45 1002012 2 3 5 12 44 56 122

South America

2008 0 0 0 2 6 2 102009 0 0 0 2 6 2 102010 0 0 1 4 11 14 302011 0 1 1 3 12 33 502012 1 1 2 4 22 60 90

Europe

2008 0 0 1 3 7 4 152009 0 0 1 2 8 4 152010 0 0 1 2 15 7 252011 0 0 1 2 21 6 302012 0 0 1 4 17 8 30

Pacific Rim

2008 0 0 1 2 2 0 52009 0 0 1 1 3 0 52010 0 0 1 1 3 1 62011 0 0 0 2 5 3 102012 0 0 1 2 7 2 12

China

2010 0 0 0 1 0 0 12011 0 0 1 4 2 0 72012 0 0 1 5 8 2 16

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End-User SatisfactionSample

North America 0 1 2 3 4 5 Size2008 1 3 6 15 37 38 1002009 1 2 4 18 35 40 1002010 1 2 5 17 34 41 100

2011 0 2 4 15 33 46 1002012 0 2 3 15 31 49 100

South America

2008 1 2 5 18 36 38 1002009 1 3 6 17 36 37 1002010 0 2 6 19 37 36 1002011 0 2 5 20 37 36 1002012 0 2 5 19 37 37 100

Europe

2008 1 2 4 21 36 36 100

2009 1 2 5 21 34 37 1002010 1 1 4 26 37 31 1002011 1 1 3 17 41 37 1002012 0 1 2 19 45 33 100

Pacific Rim

2008 2 3 5 15 41 34 1002009 1 2 7 15 41 34 1002010 1 2 5 16 40 36 1002011 0 2 4 17 40 37 1002012 0 1 3 19 42 35 100

China

2010 0 3 3 6 28 10 502011 1 2 2 4 30 11 502012 0 1 1 3 31 14 50

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2012 Customer Survey

Region Quality Ease of Use Price ServiceNA 4 1 3 4NA 4 4 4 5NA 4 5 4 3

NA 5 4 4 4NA 5 4 5 4NA 5 5 3 5NA 5 4 4 2NA 5 5 4 5NA 4 4 4 5NA 4 5 4 5NA 4 5 1 4NA 5 5 4 4NA 5 4 3 3NA 4 5 4 4NA 5 4 3 5NA 5 5 2 5NA 5 4 2 5NA 5 4 2 5

NA 4 5 4 4NA 4 4 5 4NA 4 4 2 4NA 4 3 3 4NA 5 5 2 5NA 5 3 4 3NA 5 4 4 5NA 5 5 2 5NA 5 5 5 3NA 4 4 5 4NA 5 4 4 4NA 5 1 5 5NA 5 4 3 5NA 4 5 1 4NA 4 4 3 5

NA 5 3 4 4NA 5 5 2 4NA 5 4 4 4NA 5 5 4 4NA 5 5 4 5NA 4 3 3 5NA 5 4 4 3NA 5 4 3 4NA 5 5 1 5NA 5 4 5 4NA 3 4 3 4NA 5 4 2 4NA 5 5 4 5NA 5 5 3 4NA 5 4 4 4NA 5 4 4 4NA 5 4 4 5NA 5 4 1 4NA 5 4 5 5NA 5 5 3 4NA 5 4 4 5NA 4 3 5 5NA 5 4 4 4NA 5 5 5 5NA 5 5 4 5NA 4 4 4 4NA 5 4 5 5NA 4 5 5 4NA 5 5 5 4NA 5 5 3 5NA 5 4 4 4NA 5 4 5 2NA 4 4 5 5NA 4 4 4 5

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NA 5 5 4 5NA 5 4 4 4NA 5 4 5 2NA 5 3 4 5NA 5 4 5 5NA 5 4 1 5

NA 4 5 3 5NA 3 5 2 5NA 5 5 4 4NA 4 4 3 5NA 3 2 4 5NA 1 4 3 4NA 4 5 3 5NA 5 5 4 4NA 4 5 5 5NA 5 5 4 5NA 5 5 4 4NA 4 2 4 5NA 5 4 5 4NA 5 4 5 4NA 5 5 4 3

NA 5 5 5 5NA 4 5 5 3NA 5 5 4 5NA 4 4 5 5NA 5 5 3 4NA 4 5 2 4NA 5 5 5 4NA 4 5 4 3NA 4 5 5 4SA 5 4 3 5SA 5 4 2 4SA 5 4 5 5SA 4 2 4 5SA 5 4 4 5SA 4 5 2 5SA 5 4 4 4SA 4 5 3 5SA 4 4 4 3SA 4 4 2 4SA 5 4 3 4SA 3 3 5 5SA 5 4 3 4SA 5 4 2 5SA 4 4 3 4SA 4 4 3 5SA 1 5 3 4SA 5 4 2 4SA 4 4 4 4SA 4 4 5 5SA 5 4 2 4SA 4 4 5 5SA 4 4 4 3SA 3 3 4 5SA 5 4 4 4SA 4 4 4 1SA 4 5 5 5SA 4 1 4 5SA 4 5 4 4SA 4 4 4 5SA 5 4 3 4SA 4 4 4 5SA 5 5 4 3SA 5 5 4 4SA 4 4 2 4SA 4 4 4 5SA 5 4 4 5SA 5 4 4 4SA 5 4 1 4SA 3 4 4 5

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SA 4 3 4 5SA 5 3 5 5SA 5 4 4 4SA 5 4 4 4SA 3 4 3 4SA 4 4 1 4

SA 4 3 4 3Eur 4 5 5 3Eur 4 4 4 2Eur 3 4 5 4Eur 3 4 1 3Eur 4 4 5 5Eur 5 5 5 5Eur 5 5 5 1Eur 4 5 5 4Eur 3 4 4 4Eur 3 5 3 3Eur 4 4 5 4Eur 5 4 5 5Eur 5 3 4 4Eur 5 5 4 5

Eur 3 4 4 4Eur 4 5 4 5Eur 4 5 4 4Eur 5 4 4 5Eur 4 5 4 4Eur 3 5 3 4Eur 4 4 4 2Eur 5 5 3 4Eur 5 3 4 5Eur 4 5 2 4Eur 4 3 4 4Eur 5 4 3 3Eur 2 4 4 4Eur 5 4 5 4Eur 4 5 4 3Eur 5 4 1 5Pac 5 4 4 5Pac 5 5 5 5Pac 4 4 4 4Pac 4 3 4 4Pac 5 4 5 4Pac 4 4 4 4Pac 5 5 4 5Pac 4 2 3 3Pac 3 4 4 4Pac 5 4 4 5China 5 5 4 4China 5 5 4 3China 4 4 3 3China 4 4 3 3China 4 4 3 2China 4 4 3 3China 4 4 3 2China 3 4 3 3China 3 4 2 2China 2 3 2 1

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Complaints

Month World NA SA Eur Pac ChinaJan-08 169 102 12 52 3Feb-08 187 115 13 55 4Mar-08 210 128 15 61 6Apr-08 226 136 16 67 7

May-08 232 137 17 73 5Jun-08 261 151 19 82 9Jul-08 245 140 18 80 7

Aug-08 223 128 16 76 3Sep-08 195 103 15 73 4Oct-08 174 96 14 62 2Nov-08 154 84 11 59 0Dec-08 163 99 9 54 1Jan-09 195 123 10 59 3Feb-09 221 141 13 62 5Mar-09 240 152 16 66 6Apr-09 264 163 20 70 11

May-09 283 178 22 75 8Jun-09 296 170 28 86 12Jul-09 269 153 25 81 10

Aug-09 256 146 23 79 8Sep-09 231 131 20 73 7Oct-09 214 125 16 68 5Nov-09 201 118 13 66 4Dec-09 171 96 11 61 3Jan-10 200 112 15 66 4 3Feb-10 216 117 18 71 6 4Mar-10 234 126 20 76 9 3Apr-10 253 138 23 79 11 2

May-10 282 152 26 85 14 5Jun-10 305 163 30 91 15 6Jul-10 296 156 28 89 18 5

Aug-10 279 148 26 86 15 4Sep-10 266 143 24 82 13 4Oct-10 243 131 21 76 12 3Nov-10 232 128 18 73 10 3

Dec-10 203 107 15 70 7 4Jan-11 216 110 19 74 8 5Feb-11 239 123 23 79 10 4Mar-11 266 138 26 83 13 6Apr-11 284 150 30 88 11 5

May-11 315 169 33 91 15 7Jun-11 340 181 37 95 19 8Jul-11 319 169 34 92 17 7

Aug-11 304 160 32 90 15 7Sep-11 277 141 29 87 14 6Oct-11 250 123 26 83 12 6Nov-11 228 112 24 77 10 5Dec-11 213 105 23 74 7 4Jan-12 240 121 26 80 8 5Feb-12 251 126 28 82 10 5Mar-12 281 148 31 85 12 5Apr-12 298 155 35 89 13 6

May-12 322 168 39 95 12 8Jun-12 350 183 43 98 15 11Jul-12 330 170 41 95 14 10

Aug-12 311 158 38 93 13 9Sep-12 289 149 33 89 11 7Oct-12 265 136 30 85 8 6Nov-12 239 121 26 80 7 5Dec-12 219 108 23 76 7 5

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123456

789

10111213141516171819202122232425262728293031323334353637

383940414243444546474849505152

5354555657585960616263

A B C D E F GMower Unit Sales

Month NA SA Europe Pacific China WorldJan-08 6000 200 720 100 0 7020Feb-08 7950 220 990 120 0 9280Mar-08 8100 250 1320 110 0 9780

Apr-08 9050 280 1650 120 0 11100May-08 9900 310 1590 130 0 11930Jun-08 10200 300 1620 120 0 12240Jul-08 8730 280 1590 140 0 10740

Aug-08 8140 250 1560 130 0 10080Sep-08 6480 230 1590 130 0 8430Oct-08 5990 220 1320 120 0 7650Nov-08 5320 210 990 130 0 6650Dec-08 4640 180 660 140 0 5620Jan-09 5980 210 690 140 0 7020Feb-09 7620 240 1020 150 0 9030Mar-09 8370 250 1290 140 0 10050Apr-09 8830 290 1620 150 0 10890May-09 9310 330 1650 130 0 11420Jun-09 10230 310 1590 140 0 12270Jul-09 8720 290 1560 150 0 10720

Aug-09 7710 270 1530 140 0 9650Sep-09 6320 250 1590 150 0 8310Oct-09 5840 250 1260 160 0 7510Nov-09 4960 240 900 150 0 6250Dec-09 4350 210 660 150 0 5370Jan-10 6020 220 570 160 0 6970Feb-10 7920 250 840 150 0 9160Mar-10 8430 270 1110 160 0 9970Apr-10 9040 310 1500 170 0 11020May-10 9820 360 1440 160 0 11780Jun-10 10370 330 1410 170 0 12280Jul-10 9050 310 1440 160 0 10960

Aug-10 7620 300 1410 170 0 9500Sep-10 6420 280 1350 180 0 8230Oct-10 5890 270 1080 180 0 7420

Nov-10 5340 260 840 190 0 6630Dec-10 4430 230 510 180 0 5350Jan-11 6100 250 480 200 0 7030Feb-11 8010 270 750 190 0 9220Mar-11 8430 280 1140 200 0 10050Apr-11 9110 320 1410 210 0 11050May-11 9730 380 1340 190 0 11640Jun-11 10120 360 1360 200 0 12040Jul-11 9080 320 1410 200 0 11010

Aug-11 7820 310 1490 210 0 9830Sep-11 6540 300 1310 220 0 8370Oct-11 6010 290 980 210 0 7490Nov-11 5270 270 770 220 0 6530Dec-11 5380 260 430 230 0 6300Jan-12 6210 270 400 200 0 7080

Feb-12 8030 280 750 190 0 9250Mar-12 8540 300 970 210 0 10020Apr-12 9120 340 1310 220 5 10995May-12 9570 390 1260 200 16 11436Jun-12 10230 380 1240 210 22 12082Jul-12 9580 350 1300 230 26 11486

Aug-12 7680 340 1250 220 14 9504Sep-12 6870 320 1210 220 15 8635Oct-12 5930 310 970 230 11 7451Nov-12 5260 300 650 240 3 6453Dec-12 4830 290 300 230 1 5651

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Tractor Unit Sales

Month NA SA Eur Pac China WorldJan-08 570 250 560 212 0 1592Feb-08 611 270 600 230 0 1711Mar-08 630 260 680 240 0 1810Apr-08 684 270 650 263 0 1867May-08 650 280 580 269 0 1779Jun-08 600 270 590 280 0 1740Jul-08 512 264 760 290 0 1826

Aug-08 500 280 645 270 0 1695Sep-08 478 290 650 263 0 1681Oct-08 455 280 670 258 0 1663Nov-08 407 290 888 240 0 1825Dec-08 360 280 850 230 0 1720Jan-09 571 320 620 250 0 1761Feb-09 650 350 760 275 0 2035Mar-09 740 390 742 270 0 2142Apr-09 840 440 780 280 0 2340May-09 830 470 690 290 0 2280Jun-09 760 490 721 300 0 2271Jul-09 681 481 680 312 0 2154

Aug-09 670 460 711 305 0 2146Sep-09 640 460 695 290 0 2085Oct-09 620 440 650 260 0 1970Nov-09 570 436 680 250 0 1936Dec-09 533 420 657 240 0 1850Jan-10 620 510 610 250 10 2000Feb-10 792 590 680 250 12 2324Mar-10 890 610 730 260 20 2510Apr-10 960 600 820 270 22 2672May-10 1040 620 810 290 20 2780Jun-10 1032 640 807 310 24 2813Jul-10 1006 590 760 340 20 2716

Aug-10 910 600 720 320 31 2581Sep-10 803 670 660 313 30 2476Oct-10 730 630 630 290 37 2317Nov-10 699 710 603 280 32 2324

Dec-10 647 570 570 260 33 2080Jan-11 730 650 500 287 35 2202Feb-11 930 680 590 290 50 2540Mar-11 1160 724 620 300 63 2867Apr-11 1510 730 730 310 68 3348May-11 1650 760 740 330 70 3550Jun-11 1490 800 720 340 82 3432Jul-11 1460 840 670 350 80 3400

Aug-11 1390 830 610 341 90 3261Sep-11 1360 820 599 330 100 3209Oct-11 1340 810 560 320 102 3132Nov-11 1240 827 550 300 110 3027Dec-11 1103 750 520 290 114 2777Jan-12 1250 780 480 200 111 2821Feb-12 1550 805 523 210 121 3209Mar-12 1820 830 560 220 123 3553Apr-12 2010 890 570 230 120 3820May-12 2230 930 590 253 130 4133Jun-12 2490 980 600 270 136 4476Jul-12 2440 1002 580 280 134 4436

Aug-12 2334 970 570 250 132 4256Sep-12 2190 960 550 230 137 4067Oct-12 2080 930 530 220 130 3890Nov-12 2050 920 517 190 139 3816Dec-12 2004 902 490 190 131 3717

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Industry Mower Total Sales

Month NA SA Eur Pac WorldJan-08 60000 571 13091 1045 74662Feb-08 77184 611 17679 1111 96585Mar-08 7 7885 658 22759 1068 102369Apr-08 8 6190 778 27966 1237 116171

May-08 9 6117 886 27895 1313 126210Jun-08 9 7143 882 30566 1176 129768Jul-08 8 4757 848 29444 1359 116409

Aug-08 7 9804 735 28364 1238 110141Sep-08 64800 657 28393 1215 95065Oct-08 59307 595 24444 1154 85500Nov-08 52157 553 18000 1262 71972Dec-08 45049 462 12453 1386 59349Jan-09 58627 553 12778 1443 73401Feb-09 76200 615 18214 1515 96545Mar-09 8 2871 658 23889 1373 108791Apr-09 8 4904 784 29455 1442 116584

May-09 9 3100 846 29464 1215 124625Jun-09 9 3000 838 27414 1333 122585Jul-09 8 3048 763 27368 1415 112594

Aug-09 7 4854 694 27321 1296 104164Sep-09 60769 625 29444 1402 92241Oct-09 55619 610 23774 1468 81470Nov-09 48155 571 17308 1351 67386Dec-09 42647 512 12941 1389 57489Jan-10 57885 537 10962 1509 70892Feb-10 77647 595 15273 1402 94917Mar-10 8 1845 659 20556 1524 104583Apr-10 8 6095 756 26786 1574 115211

May-10 9 1776 878 24828 1468 118949Jun-10 100680 825 24737 1560 127801Jul-10 8 6190 756 24828 1441 113216

Aug-10 71887 714 25179 1545 99325Sep-10 60000 651 24545 1667 86863Oct-10 55566 643 19286 1698 77193Nov-10 50857 619 15273 1810 68558

Dec-10 42596 548 9107 1731 53982Jan-11 58095 581 8571 1887 69135Feb-11 75566 614 13158 1845 91182Mar-11 8 0286 622 19655 1923 102486Apr-11 8 5140 727 25179 1981 113027

May-11 9 0093 826 23103 1810 115832Jun-11 9 5472 783 24286 1942 122482Jul-11 8 7308 681 24737 1961 114686

Aug-11 7 4476 646 26607 2000 103729Sep-11 61698 625 22982 2075 87381Oct-11 57238 617 16897 2019 76771Nov-11 50673 587 13750 2095 67105Dec-11 51238 591 7818 2150 61797Jan-12 59712 563 7547 1852 69673Feb-12 77961 571 13889 1743 94165Mar-12 8 3725 625 18302 1892 104544Apr-12 9 0297 723 25192 2037 118250

May-12 9 1143 848 24706 1887 118583Jun-12 9 9320 792 25306 1944 127363Jul-12 9 3922 745 27083 2170 123919

Aug-12 7 3143 739 26042 2037 101961Sep-12 66699 667 26304 2018 95688Oct-12 56476 660 22558 2072 81766Nov-12 51068 625 14773 2182 68648Dec-12 46893 608 6977 2035 56510

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Industry Tractor Total Sales

Month NA SA Eur Pac China WorldJan-08 8143 984 5091 987 278 15483Feb-08 8592 1051 5310 1090 283 16325Mar-08 8630 1016 6071 1127 285 17129Apr-08 8947 1027 5856 1209 288 17327May-08 8442 1057 5273 1221 286 16278Jun-08 7500 1019 5315 1327 287 15448Jul-08 6145 977 7170 1324 289 15905

Aug-08 5882 1057 5926 1268 290 14422Sep-08 5595 1086 6075 1209 293 14258Oct-08 5233 1045 6321 1168 295 14061Nov-08 4494 1078 8381 1127 298 15378Dec-08 3913 1029 7944 1085 301 14272Jan-09 5938 1172 5688 1185 306 14289Feb-09 6633 1273 7037 1286 302 16530Mar-09 7327 1423 6981 1286 303 17320Apr-09 8077 1612 7500 1346 307 18842May-09 7830 1728 6571 1388 309 17826Jun-09 7103 1815 6990 1449 312 17669Jul-09 6239 1776 6667 1490 315 16487

Aug-09 6036 1685 6762 1449 318 16250Sep-09 5664 1679 6635 1394 321 15692Oct-09 5345 1618 6311 1256 315 14844Nov-09 4831 1564 6476 1214 318 14402Dec-09 4454 1522 6250 1171 320 13716Jan-10 5299 1835 5922 1208 333 14597Feb-10 6529 2115 6667 1214 313 16836Mar-10 7120 2202 7228 1256 606 18412Apr-10 7619 2151 8200 1311 571 19852May-10 8387 2214 7941 1415 556 20513Jun-10 8110 2278 7921 1520 526 20355Jul-10 7752 2100 7677 1675 513 19716

Aug-10 6894 2128 7200 1584 769 18575Sep-10 6015 2367 6735 1527 750 17394Oct-10 5368 2211 6495 1422 732 16226Nov-10 4964 2483 6061 1366 714 15587

Dec-10 4444 1986 5816 1262 698 14207Jan-11 5000 2257 5051 1373 714 14394Feb-11 6284 2353 6082 1436 1063 17218Mar-11 7785 2457 6327 1478 1264 19310Apr-11 9934 2517 7604 1512 1333 22901May-11 10645 2612 7789 1642 1556 24244Jun-11 9491 2749 7347 1667 1739 22993Jul-11 9182 2887 6979 1733 1702 22483

Aug-11 8528 2833 6489 1700 1915 21465Sep-11 8293 2789 6316 1642 2083 21123Oct-11 8221 2765 5833 1576 2128 20523Nov-11 7470 2746 5789 1493 2292 19789Dec-11 6509 2534 5591 1450 2245 18329Jan-12 7267 2635 5106 1010 2292 18311Feb-12 8807 2703 5474 1045 2449 20477Mar-12 10168 2795 6022 1106 2400 22489Apr-12 11044 2997 6064 1150 2353 23607May-12 12120 3131 6344 1244 2600 25439Jun-12 13459 3311 6593 1357 2653 27374Jul-12 13048 3390 6304 1421 2600 26764

Aug-12 12275 3277 6064 1263 2549 25428Sep-12 11347 3232 5789 1173 2453 23995Oct-12 10667 3131 5699 1128 2517 23142Nov-12 10459 3087 5604 974 2541 22666Dec-12 10082 3030 5444 979 2453 21989

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Unit Production Costs

Month Tractor Mower Jan-08 $1,750 $50Feb-08 $1,755 $50Mar-08 $1,763 $51Apr-08 $1,770 $51

May-08 $1,778 $51Jun-08 $1,785 $51Jul-08 $1,792 $51

Aug-08 $1,795 $51Sep-08 $1,801 $52Oct-08 $1,804 $52Nov-08 $1,810 $52Dec-08 $1,813 $52Jan-09 $1,835 $55Feb-09 $1,841 $55Mar-09 $1,848 $55

Apr-09 $1,854 $55May-09 $1,860 $56Jun-09 $1,866 $56Jul-09 $1,872 $56

Aug-09 $1,878 $56Sep-09 $1,885 $56Oct-09 $1,892 $57Nov-09 $1,897 $57Dec-09 $1,903 $57Jan-10 $1,925 $59Feb-10 $1,931 $59Mar-10 $1,938 $59Apr-10 $1,944 $59

May-10 $1,950 $59Jun-10 $1,956 $60Jul-10 $1,963 $60

Aug-10 $1,969 $60Sep-10 $1,976 $60Oct-10 $1,983 $60Nov-10 $1,990 $61Dec-10 $1,996 $61Jan-11 $1,940 $59Feb-11 $1,946 $59Mar-11 $1,952 $59Apr-11 $1,958 $59

May-11 $1,964 $60Jun-11 $1,970 $60Jul-11 $1,976 $60

Aug-11 $1,983 $60Sep-11 $1,990 $60Oct-11 $1,996 $60Nov-11 $2,012 $61Dec-11 $2,008 $61

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Operating and Interest Expenses

Month Administrative Depreciation InterestJan-08 $633,073 $140,467 $7,244Feb-08 $607,904 $165,636 $7,679Mar-08 $630,687 $142,853 $6,887Apr-08 $613,401 $160,139 $6,917

May-08 $607,664 $165,876 $8,316Jun-08 $632,967 $140,573 $7,428Jul-08 $609,604 $163,936 $8,737

Aug-08 $607,749 $165,791 $7,054Sep-08 $603,367 $170,173 $8,862Oct-08 $629,083 $144,457 $8,488Nov-08 $611,995 $161,545 $7,049Dec-08 $625,712 $147,828 $8,807Jan-09 $656,123 $175,447 $7,430Feb-09 $652,679 $178,891 $6,791Mar-09 $655,521 $176,049 $8,013

Apr-09 $676,581 $154,989 $8,979May-09 $676,581 $154,989 $7,484Jun-09 $656,440 $175,130 $7,858Jul-09 $661,969 $169,601 $7,424

Aug-09 $677,212 $154,358 $6,848Sep-09 $653,545 $178,025 $6,751Oct-09 $657,388 $174,182 $8,160Nov-09 $672,475 $159,095 $7,898Dec-09 $656,325 $175,245 $8,953Jan-10 $723,594 $226,526 $9,443Feb-10 $759,042 $191,078 $8,464Mar-10 $749,187 $200,933 $10,264Apr-10 $751,499 $198,621 $8,547

May-10 $741,452 $208,668 $8,578Jun-10 $729,122 $220,998 $9,519Jul-10 $734,783 $215,337 $9,343

Aug-10 $748,208 $201,912 $8,448Sep-10 $738,186 $211,934 $9,957Oct-10 $759,403 $190,717 $9,738Nov-10 $726,183 $223,937 $9,785Dec-10 $757,037 $193,083 $8,191Jan-11 $672,232 $179,138 $9,914Feb-11 $665,023 $186,347 $9,954Mar-11 $667,657 $183,713 $10,859Apr-11 $654,198 $197,172 $9,730

May-11 $659,435 $191,935 $10,430Jun-11 $661,190 $190,180 $10,222Jul-11 $647,321 $204,049 $10,102

Aug-11 $666,743 $184,627 $10,610Sep-11 $678,705 $172,665 $9,374Oct-11 $658,990 $192,380 $10,830Nov-11 $656,221 $195,149 $9,017Dec-11 $676,934 $174,436 $10,423

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Jan-12 $641,571 $210,589 $9,985Feb-12 $634,973 $217,187 $9,766Mar-12 $662,054 $190,106 $11,148Apr-12 $654,962 $197,198 $9,339

May-12 $645,579 $206,581 $9,468Jun-12 $658,112 $194,048 $10,324

Jul-12 $637,711 $214,449 $9,737Aug-12 $638,317 $213,843 $9,290Sep-12 $651,996 $200,164 $9,213Oct-12 $630,766 $221,394 $10,143Nov-12 $645,095 $207,065 $10,383Dec-12 $637,807 $214,353 $9,059

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On-Time Delivery

Month Number of deliveries Number On Time PercentJan-08 1086 1069 98.4%Feb-08 1101 1080 98.1%Mar-08 1116 1089 97.6%Apr-08 1216 1199 98.6%May-08 1183 1168 98.7%Jun-08 1176 1160 98.6%Jul-08 1198 1181 98.6%

Aug-08 1205 1189 98.7%Sep-08 1223 1210 98.9%Oct-08 1209 1194 98.8%Nov-08 1198 1180 98.5%Dec-08 1243 1223 98.4%Jan-09 1220 1201 98.4%Feb-09 1241 1224 98.6%Mar-09 1237 1217 98.4%Apr-09 1258 1242 98.7%May-09 1262 1246 98.7%Jun-09 1227 1212 98.8%Jul-09 1243 1227 98.7%

Aug-09 1281 1264 98.7%Sep-09 1272 1254 98.6%Oct-09 1295 1278 98.7%Nov-09 1298 1281 98.7%Dec-09 1318 1296 98.3%Jan-10 1281 1264 98.7%Feb-10 1320 1304 98.8%Mar-10 1352 1334 98.7%Apr-10 1336 1320 98.8%May-10 1291 1276 98.8%Jun-10 1342 1326 98.8%Jul-10 1352 1337 98.9%

Aug-10 1377 1360 98.8%Sep-10 1385 1368 98.8%Oct-10 1356 1338 98.7%Nov-10 1362 1346 98.8%

Dec-10 1349 1333 98.8%Jan-11 1386 1371 98.9%Feb-11 1358 1342 98.8%Mar-11 1371 1356 98.9%Apr-11 1362 1348 99.0%May-11 1350 1338 99.1%Jun-11 1381 1366 98.9%Jul-11 1392 1378 99.0%

Aug-11 1371 1359 99.1%Sep-11 1402 1387 98.9%Oct-11 1384 1370 99.0%Nov-11 1399 1377 98.4%Dec-11 1369 1357 99.1%Jan-12 1401 1390 99.2%Feb-12 1388 1376 99.1%Mar-12 1395 1385 99.3%Apr-12 1412 1401 99.2%May-12 1403 1392 99.2%Jun-12 1415 1402 99.1%Jul-12 1426 1415 99.2%

Aug-12 1431 1420 99.2%Sep-12 1445 1426 98.7%Oct-12 1425 1414 99.2%Nov-12 1413 1403 99.3%Dec-12 1456 1427 98.0%

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123456789

10111213141516

A B C D E FDefects After Delivery

Defects per million items received from suppliersMonth 2008 2009 2010 2011 2012January 812 828 824 682 571February 810 832 836 695 575March 813 847 818 692 547April 823 839 825 686 542May 832 832 804 673 532June 848 840 812 681 496July 837 849 806 696 472August 831 857 798 688 460September 827 839 804 671 441October 838 842 713 645 445November 826 828 705 617 438December 819 816 686 603 436

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Time to Pay Suppliers

Month Working DaysJan-08 8.32Feb-08 8.28Mar-08 8.29Apr-08 8.32May-08 8.36Jun-08 8.35Jul-08 8.34

Aug-08 8.32Sep-08 8.36Oct-08 8.33Nov-08 8.32Dec-08 8.29Jan-09 7.89Feb-09 7.65Mar-09 7.58Apr-09 7.53May-09 7.48Jun-09 7.45Jul-09 7.36

Aug-09 7.35Sep-09 7.32Oct-09 7.3Nov-09 7.27Dec-09 7.25Jan-10 7.22Feb-10 7.21Mar-10 7.22Apr-10 7.29May-10 7.25Jun-10 7.23Jul-10 7.28

Aug-10 7.25Sep-10 7.24Oct-10 7.26Nov-10 7.21

Dec-10 7.23Jan-11 7.24Feb-11 7.19Mar-11 7.21Apr-11 7.23May-11 7.22Jun-11 7.19Jul-11 7.17

Aug-11 7.15Sep-11 7.16Oct-11 7.16Nov-11 7.15Dec-11 7.14Jan-12 7.12Feb-12 7.11Mar-12 7.11Apr-12 7.11May-12 7.11Jun-12 7.12Jul-12 7.08

Aug-12 7.09Sep-12 7.09Oct-12 7.04Nov-12 7.06Dec-12 7.08

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Response times to customer service calls

Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 20124.36 4.33 3.71 4.44 2.75 3.45 1.67 2.555.42 4.73 2.52 4.07 3.24 1.95 2.58 2.305.50 1.63 2.69 5.11 4.35 2.77 3.47 1.04

2.79 4.21 3.47 3.49 5.58 1.83 3.12 1.595.55 6.89 5.12 4.69 2.89 3.72 1.00 3.113.65 0.92 1.00 6.36 5.09 4.59 5.40 4.058.02 5.27 3.44 8.26 2.33 1.17 3.90 3.384.00 0.90 6.04 1.91 1.69 1.46 4.49 1.263.34 3.85 2.53 8.93 3.88 1.90 2.06 0.904.92 5.00 2.39 6.85 3.39 2.95 4.49 2.313.55 3.52 3.26 5.69 5.14 4.69 3.57 2.713.52 5.20 4.68 3.05 0.98 3.34 3.41 1.651.25 5.13 3.59 5.91 2.34 3.59 3.31 3.582.18 5.29 1.07 1.00 2.80 4.03 2.79 2.964.35 1.00 2.86 1.82 3.06 2.39 2.09 3.782.46 2.18 4.44 3.74 2.40 1.63 4.28 2.872.07 4.55 4.87 6.11 1.59 2.40 4.47 0.902.90 2.13 6.76 4.78 3.05 4.44 1.94 4.872.58 5.24 2.84 4.13 1.50 4.96 3.90 3.115.50 4.08 1.25 7.17 5.58 4.41 3.32 0.902.47 4.04 3.43 5.70 3.11 3.40 2.20 3.524.24 5.09 2.98 1.00 1.08 3.15 3.52 3.181.88 7.66 4.65 3.40 3.63 4.87 2.31 0.904.25 4.65 2.66 2.04 1.86 3.97 1.00 1.355.08 0.90 4.99 4.37 1.90 3.85 5.90 1.624.40 2.01 3.76 2.47 6.07 2.81 1.09 1.871.64 1.34 3.12 3.20 1.00 1.76 4.60 1.036.40 8.05 2.12 5.83 1.00 5.58 3.52 2.313.68 4.91 4.32 3.94 1.19 4.92 4.14 1.993.92 5.06 3.61 2.47 3.79 2.63 4.13 3.974.13 3.26 4.02 3.89 5.86 3.27 2.43 1.003.34 4.26 2.63 6.88 0.90 2.86 2.34 3.513.28 1.70 4.47 1.71 2.24 3.83 2.53 2.413.24 2.30 4.18 6.39 0.90 1.79 4.14 2.473.25 5.35 4.73 6.57 3.87 2.70 2.65 4.025.20 2.33 2.65 4.18 2.46 3.61 3.21 2.035.28 3.67 2.36 8.82 3.84 0.90 3.85 3.624.33 4.73 3.64 3.35 2.43 3.38 2.20 4.124.64 1.05 5.62 5.50 1.54 4.38 4.57 1.402.65 2.67 0.90 6.51 0.90 2.87 2.99 2.493.42 4.16 6.40 0.90 3.69 2.11 4.19 2.67

3.97 0.90 3.21 2.87 1.73 2.86 3.03 4.331.26 3.51 3.55 7.45 3.52 3.12 1.90 1.956.16 5.95 5.93 3.49 2.23 1.86 2.09 2.706.40 2.05 5.52 3.03 5.35 2.41 1.03 1.761.00 8.21 4.96 7.46 5.11 2.98 2.95 2.643.63 2.52 4.85 4.84 6.46 0.90 7.42 4.495.34 3.99 5.57 2.88 5.61 1.01 3.79 1.623.74 2.59 4.82 0.95 3.63 4.56 2.48 1.105.63 1.34 3.18 3.05 3.87 5.67 2.71 4.50

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Employee Satisfaction Results

Averages using a 5 point scale

Design & Sales &Quarter Production Sample size Manager Sample size Administration Sample size Total Sample size1st Q-09 2.86 100 3.81 10 3.51 30 3.07 1402nd Q-09 2.91 100 3.76 10 3.38 30 3.07 1403rd Q-09 2.84 100 3.86 10 3.45 30 3.04 1404th Q-09 2.83 100 3.48 10 3.61 30 3.04 1401st Q-10 2.91 100 3.75 20 3.37 30 3.11 1502nd Q-10 2.94 100 3.92 20 3.53 30 3.19 1503rd Q-10 2.86 100 3.89 20 3.47 30 3.12 1504th Q-10 2.83 100 3.58 20 3.66 30 3.10 1501st Q-11 2.95 100 3.82 20 3.71 40 3.25 1602nd Q-11 3.01 100 4.01 20 3.53 40 3.27 1603rd Q-11 3.03 100 3.92 20 3.62 40 3.29 1604th Q-11 2.96 100 3.84 20 3.48 40 3.20 1601st Q-12 3.05 100 3.92 20 3.52 40 3.28 1602nd Q-12 3.12 100 4.00 20 3.37 40 3.29 160

3rd Q-12 3.06 100 3.93 20 3.46 40 3.27 1604th Q-12 3.02 100 3.70 20 3.59 40 3.25 160

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Engine Production Time

Sample Production Time (min)1 65.12 62.33 60.4

4 58.75 58.16 56.97 57.08 56.59 55.1

10 54.311 53.712 53.213 52.814 52.515 52.116 51.817 51.518 51.319 50.920 50.521 50.222 50.023 49.724 49.525 49.326 49.427 49.128 49.029 48.830 48.531 48.332 48.233 48.134 47.935 47.736 47.637 47.438 47.139 46.940 46.841 46.7

42 46.643 46.544 46.545 46.246 46.347 46.048 45.849 45.750 45.6

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Unit Tractor Transmission Costs

Current Process A Process B$242.00 $242.00 $292.00$176.00 $275.00 $321.00$286.00 $199.00 $314.00$269.00 $219.00 $242.00$327.00 $273.00 $278.00$264.00 $265.00 $300.00$296.00 $435.00 $301.00$333.00 $285.00 $286.00$242.00 $384.00 $315.00$288.00 $387.00 $300.00$314.00 $299.00 $304.00$302.00 $145.00 $300.00$335.00 $266.00 $351.00$242.00 $216.00 $277.00$281.00 $331.00 $284.00

$289.00 $247.00 $276.00$259.00 $280.00 $312.00$322.00 $267.00 $273.00$209.00 $210.00 $281.00$282.00 $391.00 $303.00$304.00 $297.00 $306.00$391.00 $346.00 $312.00$236.00 $230.00 $287.00$383.00 $332.00 $306.00$299.00 $301.00 $312.00$300.00 $277.00 $295.00$278.00 $336.00 $288.00$303.00 $217.00 $313.00$315.00 $274.00 $286.00$321.00 $339.00 $338.00

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Blade Weight

Sample Weight1 4.88 4.992 4.92 0.113 5.02 4.634 4.97 5.875 5.00 350.006 4.99 8.007 4.86 7.008 5.07 0.04299 5.04

10 4.8711 4.7712 5.1413 5.0414 5.0015 4.88

16 4.9117 5.0918 4.9719 4.9820 5.0721 5.0322 5.1223 5.0824 4.8625 5.1126 4.9227 5.1828 4.9329 5.1230 5.0831 4.7532 4.9933 5.0034 4.9135 5.1836 4.9537 4.6338 4.8939 5.1140 5.05

41 5.0342 5.0243 4.9644 5.0445 4.9346 5.0647 5.0748 5.0049 5.03

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50 5.0051 4.9552 4.9953 5.0254 4.9055 5.10

56 5.0157 4.8458 5.0159 4.8860 4.9761 4.9762 5.0663 5.0664 5.0465 4.8766 5.0067 5.03

68 5.0269 5.0270 5.0671 5.2172 5.0973 4.9774 5.0175 4.9076 4.8977 4.9378 5.1679 5.0280 5.0181 5.1082 5.0383 5.0784 4.9285 5.0886 4.9687 4.7488 4.9189 5.1290 5.0091 4.9392 4.88

93 4.8894 4.8195 5.1696 5.0397 4.8798 5.0999 4.94

100 5.08101 4.97

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102 5.23103 5.12104 5.09105 5.12106 4.93107 4.79

108 5.10109 5.12110 4.86111 5.00112 4.94113 4.95114 4.95115 4.87116 5.09117 4.94118 5.01119 5.04

120 5.05121 5.05122 4.97123 4.96124 4.96125 4.99126 5.04127 4.91128 5.19129 5.03130 4.99131 5.12132 4.97133 4.88134 5.07135 5.01136 4.89137 4.95138 5.09139 5.09140 4.89141 4.93142 4.85143 5.03144 4.92

145 5.09146 4.99147 4.92148 4.87149 4.90150 5.02151 5.21152 5.02153 4.9

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206 5.14207 5.12208 4.89209 4.91210 4.97211 4.98

212 5.01213 5.01214 5.09215 4.93216 5.04217 5.11218 5.07219 4.95220 4.86221 5.13222 4.95223 5.22

224 4.81225 4.91226 4.95227 4.94228 4.81229 5.11230 4.81231 4.97232 5.07233 5.03234 4.81235 4.95236 4.89237 5.08238 4.93239 4.99240 4.94241 5.13242 5.02243 5.07244 4.82245 5.03246 4.85247 4.89248 4.82

249 5.18250 5.02251 5.05252 4.88253 5.08254 4.98255 5.02256 4.99257 5.02

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258 5.03259 5.02260 5.07261 4.95262 4.95263 4.94

264 5.12265 5.08266 4.91267 4.96268 4.96269 4.94270 5.19271 4.91272 5.01273 4.93274 5.05275 4.96

276 4.92277 4.95278 5.08279 4.97280 5.04281 4.94282 4.98283 5.03284 5.05285 4.91286 5.09287 5.21288 4.87289 5.02290 4.81291 4.96292 5.06293 4.86294 4.96295 4.99296 4.94297 5.06298 4.95299 5.02300 5.01

301 5.04302 5.01303 5.02304 5.03305 5.18306 5.08307 5.14308 4.92309 4.97

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310 4.92311 5.14312 4.92313 5.03314 4.98315 4.76

316 4.94317 4.92318 4.91319 4.96320 5.02321 5.13322 5.13323 4.92324 4.98325 4.89326 4.88327 5.11

328 5.11329 5.08330 5.03331 4.94332 4.88333 4.91334 4.86335 4.89336 4.91337 4.87338 4.93339 5.14340 4.87341 4.98342 4.88343 4.88344 5.01345 4.93346 4.93347 4.99348 4.91349 4.96350 4.78

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Mower Test Functional Performance

SampleObservation 1 2 3 4 5 6 7 8

1 Pass Fail Pass Pass Pass Pass Pass Pass2 Pass Fail Pass Pass Pass Pass Pass Pass3 Pass Pass Pass Pass Pass Pass Pass Pass4 Pass Pass Pass Pass Pass Pass Pass Pass5 Pass Pass Pass Pass Pass Pass Pass Pass6 Pass Pass Pass Pass Pass Pass Pass Pass7 Pass Pass Pass Pass Pass Pass Pass Pass8 Pass Pass Pass Pass Pass Pass Pass Pass9 Pass Pass Pass Pass Pass Pass Pass Pass

10 Pass Pass Pass Pass Pass Fail Pass Pass11 Pass Pass Pass Pass Pass Pass Pass Pass12 Pass Fail Pass Pass Pass Pass Pass Pass13 Pass Pass Pass Pass Pass Pass Pass Pass14 Pass Pass Pass Pass Pass Pass Pass Pass

15 Pass Pass Pass Pass Pass Pass Pass Pass16 Pass Pass Pass Pass Pass Fail Pass Pass17 Pass Pass Pass Pass Pass Pass Pass Pass18 Pass Pass Pass Pass Fail Pass Pass Pass19 Pass Pass Pass Pass Pass Pass Pass Pass20 Pass Pass Pass Pass Pass Pass Pass Pass21 Pass Pass Pass Pass Pass Fail Pass Pass22 Pass Pass Pass Pass Pass Pass Pass Pass23 Pass Pass Pass Pass Pass Pass Pass Pass24 Pass Pass Pass Pass Pass Pass Pass Pass25 Pass Pass Pass Pass Pass Pass Pass Pass26 Pass Fail Pass Pass Pass Pass Pass Pass27 Pass Pass Pass Pass Pass Pass Pass Pass28 Pass Pass Pass Pass Pass Pass Pass Pass29 Pass Pass Pass Pass Pass Pass Pass Pass30 Pass Pass Pass Pass Pass Pass Pass Pass31 Pass Pass Pass Pass Pass Pass Pass Pass32 Pass Pass Pass Pass Pass Pass Pass Pass33 Pass Pass Pass Pass Pass Pass Pass Pass34 Pass Pass Pass Pass Pass Pass Pass Pass35 Pass Pass Pass Pass Pass Pass Pass Pass36 Pass Pass Pass Pass Pass Pass Pass Pass37 Pass Pass Pass Pass Pass Pass Pass Pass38 Pass Pass Pass Pass Pass Pass Pass Pass39 Pass Pass Pass Pass Pass Pass Pass Pass

40 Pass Pass Pass Pass Pass Pass Pass Pass41 Pass Pass Pass Pass Pass Pass Pass Pass42 Pass Pass Pass Pass Pass Pass Pass Pass43 Pass Pass Pass Pass Pass Pass Pass Pass44 Pass Pass Pass Pass Pass Pass Pass Pass45 Pass Pass Pass Pass Pass Pass Pass Pass46 Pass Pass Pass Pass Pass Pass Pass Pass47 Pass Pass Pass Pass Pass Pass Pass Pass48 Pass Pass Pass Pass Pass Pass Pass Pass

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49 Fail Pass Pass Pass Pass Pass Pass Pass50 Pass Pass Pass Pass Pass Pass Pass Pass51 Pass Pass Pass Pass Pass Pass Pass Pass52 Pass Pass Pass Pass Pass Pass Pass Pass53 Pass Pass Pass Pass Pass Pass Pass Pass54 Pass Pass Pass Pass Pass Pass Pass Pass

55 Pass Pass Pass Pass Pass Pass Pass Pass56 Pass Pass Pass Pass Pass Pass Pass Pass57 Pass Pass Pass Pass Pass Fail Pass Pass58 Pass Pass Pass Pass Pass Pass Fail Pass59 Fail Pass Pass Pass Pass Pass Pass Pass60 Pass Pass Pass Pass Pass Pass Pass Pass61 Pass Pass Pass Pass Pass Pass Pass Pass62 Pass Pass Pass Pass Pass Pass Pass Pass63 Pass Pass Pass Pass Pass Pass Pass Pass64 Pass Pass Pass Pass Pass Pass Pass Pass65 Pass Pass Pass Pass Pass Pass Pass Pass66 Pass Pass Pass Pass Pass Pass Pass Fail

67 Pass Pass Pass Pass Pass Pass Pass Pass68 Pass Pass Pass Pass Pass Pass Pass Pass69 Pass Pass Pass Pass Pass Pass Pass Pass70 Pass Pass Pass Pass Pass Pass Pass Pass71 Pass Pass Pass Pass Pass Pass Pass Pass72 Pass Pass Pass Pass Pass Pass Pass Pass73 Pass Pass Pass Pass Pass Pass Pass Pass74 Pass Pass Pass Pass Pass Pass Pass Pass75 Pass Pass Fail Pass Pass Pass Fail Pass76 Pass Pass Pass Pass Pass Pass Pass Pass77 Pass Pass Pass Pass Pass Pass Pass Pass78 Pass Pass Pass Pass Pass Pass Pass Pass79 Pass Pass Pass Pass Pass Pass Pass Pass80 Pass Pass Pass Pass Pass Pass Pass Pass81 Pass Pass Pass Pass Pass Pass Pass Pass82 Pass Pass Pass Pass Pass Pass Pass Pass83 Pass Pass Pass Pass Pass Pass Pass Pass84 Pass Pass Pass Pass Pass Pass Pass Pass85 Pass Pass Pass Pass Pass Pass Pass Pass86 Pass Pass Pass Pass Pass Pass Pass Pass87 Pass Pass Pass Pass Pass Pass Pass Pass88 Pass Pass Pass Pass Pass Pass Pass Pass89 Pass Pass Pass Pass Pass Pass Pass Pass90 Fail Pass Pass Pass Pass Pass Pass Pass91 Pass Pass Pass Pass Pass Pass Pass Pass

92 Pass Pass Pass Pass Pass Pass Pass Pass93 Pass Pass Pass Pass Pass Pass Pass Pass94 Pass Pass Pass Pass Pass Pass Pass Pass95 Pass Pass Pass Pass Pass Pass Pass Pass96 Pass Pass Pass Pass Pass Pass Pass Pass97 Pass Pass Pass Pass Pass Fail Pass Pass98 Pass Pass Pass Pass Pass Pass Pass Pass99 Pass Pass Pass Pass Pass Pass Pass Pass

100 Pass Pass Pass Pass Pass Pass Pass Pass

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1.80% 3.00% 4.00% 1.00% 0.00% 1.00% 5.00% 2.00% 1.00%

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9 10 11 12 13 14 15 16 17 18Pass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Fail Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass Pass

Pass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Fail Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Fail Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Fail Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Fail PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass Pass

Pass Fail Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Fail Pass

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Pass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass Pass

Pass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Fail Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Fail Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass Pass

Pass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Fail Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass FailPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Fail Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Fail Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Fail Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass Fail

Pass Pass Pass Fail Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass FailPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Fail Pass PassPass Fail Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass Pass

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0.00% 2.00% 2.00% 3.00% 3.00% 1.00% 1.00% 2.00% 2.00% 3.00%

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19 20 21 22 23 24 25 26 27 28Pass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Fail Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Fail Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Fail Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass Pass

Pass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Fail Pass Pass Pass Pass Pass Pass PassFail Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Fail Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass Pass

Pass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Fail Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassFail Fail Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass Pass

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Pass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass Pass

Pass Pass Pass Pass Pass Pass Pass Pass Fail PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Fail Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass Pass

Pass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Fail Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Fail Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Fail Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Fail PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass Pass

Pass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass PassPass Pass Pass Pass Pass Pass Pass Pass Pass Fail

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2.00% 4.00% 2.00% 1.00% 1.00% 2.00% 1.00% 0.00% 2.00% 1.00%

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29 30Pass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass FailPass Pass

Pass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass Pass

Pass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass Pass

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Pass PassPass PassPass PassPass PassPass PassPass Pass

Pass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass FailPass PassPass PassPass Pass

Pass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass Pass

Pass PassPass PassPass PassPass PassPass PassPass PassPass PassPass PassPass Pass

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Santiago Atlanta $1.31 $1.76

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Fixed Costs of Capacity Increase or New Construction

Current Plants Additional Capacity CostKansas City 10000 605,000$Kansas City 20000 985,000$Santiago 5000 381,000$Santiago 10000 680,000$

Proposed Locations Maximum capacity Cost Auckland 15,000 917,000$ Auckland 20,000 1,136,000$Birmingham 15,000 962,000$Birmingham 20,000 1,180,000$Frankfurt 15,000 874,000$Frankfurt 20,000 1,093,000$Mumbai 15,000 750,000$Mumbai 25,000 959,000$Singapore 15,000 839,000$

Singapore 20,000 1,058,000$

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Purchasing Survey

Delivery speed Price level Price flexibility Manufacturing image Overall service4.1 0.6 6.9 4.7 2.41.8 3 6.3 6.6 2.53.4 5.2 5.7 6 4.32.7 1 7.1 5.9 1.8

6 0.9 9.6 7.8 3.41.9 3.3 7.9 4.8 2.64.6 2.4 9.5 6.6 3.51.3 4.2 6.2 5.1 2.85.5 1.6 9.4 4.7 3.5

4 3.5 6.5 6 3.72.4 1.6 8.8 4.8 23.9 2.2 9.1 4.6 32.8 1.4 8.1 3.8 2.13.7 1.5 8.6 5.7 2.74.7 1.3 9.9 6.7 3

3.4 2 9.7 4.7 2.73.2 4.1 5.7 5.1 3.64.9 1.8 7.7 4.3 3.45.3 1.4 9.7 6.1 3.34.7 1.3 9.9 6.7 33.3 0.9 8.6 4 2.13.4 0.4 8.3 2.5 1.2

3 4 9.1 7.1 3.52.4 1.5 6.7 4.8 1.95.1 1.4 8.7 4.8 3.34.6 2.1 7.9 5.8 3.42.4 1.5 6.6 4.8 1.95.2 1.3 9.7 6.1 3.23.5 2.8 9.9 3.5 3.14.1 3.7 5.9 5.5 3.9

3 3.2 6 5.3 3.12.8 3.8 8.9 6.9 3.35.2 2 9.3 5.9 3.73.4 3.7 6.4 5.7 3.52.4 1 7.7 3.4 1.71.8 3.3 7.5 4.5 2.53.6 4 5.8 5.8 3.7

4 0.9 9.1 5.4 2.40 2.1 6.9 5.4 1.1

2.4 2 6.4 4.5 2.1

1.9 3.4 7.6 4.6 2.65.9 0.9 9.6 7.8 3.44.9 2.3 9.3 4.5 3.6

5 1.3 8.6 4.7 3.12 2.6 6.5 3.7 2.45 2.5 9.4 4.6 3.7

3.1 1.9 10 4.5 2.63.4 3.9 5.6 5.6 3.65.8 0.2 8.8 4.5 3

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5.4 2.1 8 3 3.83.7 0.7 8.2 6 2.12.6 4.8 8.2 5 3.64.5 4.1 6.3 5.9 4.32.8 2.4 6.7 4.9 2.53.8 0.8 8.7 2.9 1.6

2.9 2.6 7.7 7 2.84.9 4.4 7.4 6.9 4.65.4 2.5 9.6 5.5 44.3 1.8 7.6 5.4 3.12.3 4.5 8 4.7 3.33.1 1.9 9.9 4.5 2.65.1 1.9 9.2 5.8 3.64.1 1.1 9.3 5.5 2.5

3 3.8 5.5 4.9 3.41.1 2 7.2 4.7 1.63.7 1.4 9 4.5 2.64.2 2.5 9.2 6.2 3.3

1.6 4.5 6.4 5.3 35.3 1.7 8.5 3.7 3.52.3 3.7 8.3 5.2 33.6 5.4 5.9 6.2 4.55.6 2.2 8.2 3.1 43.6 2.2 9.9 4.8 2.95.2 1.3 9.1 4.5 3.3

3 2 6.6 6.6 2.44.2 2.4 9.4 4.9 3.23.8 0.8 8.3 6.1 2.23.3 2.6 9.7 3.3 2.9

1 1.9 7.1 4.5 1.54.5 1.6 8.7 4.6 3.15.5 1.8 8.7 3.8 3.63.4 4.6 5.5 8.2 41.6 2.8 6.1 6.4 2.32.3 3.7 7.6 5 32.6 3 8.5 6 2.82.5 3.1 7 4.2 2.82.4 2.9 8.4 5.9 2.72.1 3.5 7.4 4.8 2.82.9 1.2 7.3 6.1 24.3 2.5 9.3 6.3 3.4

3 2.8 7.8 7.1 34.8 1.7 7.6 4.2 3.3

3.1 4.2 5.1 7.8 3.61.9 2.7 5 4.9 2.2

4 0.5 6.7 4.5 2.20.6 1.6 6.4 5 0.76.1 0.5 9.2 4.8 3.3

2 2.8 5.2 5 2.43.1 2.2 6.7 6.8 2.62.5 1.8 9 5 2.2

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1.4 5.2 53 3.8 02.5 5.2 41 5 02.5 9 53 5.2 13.4 8.8 50 5.5 12.6 9.2 32 3.7 12.1 5.6 39 3.7 0

3.6 7.7 47 4.2 04 9.6 62 6.2 13 7.7 65 6 0

2.5 4.4 46 5.6 02.2 8.7 50 5 13.1 3.8 54 4.8 02.3 4.5 60 6.1 02.7 7.4 47 5.3 02.6 6 36 4.2 03.2 10 40 3.4 12.3 6.8 45 4.9 03.9 7.3 59 6 0

2.5 7.1 46 4.5 11.9 4.8 58 4.3 02.3 9.1 49 4.8 12.9 8.4 50 5.4 11.6 5.3 55 3.9 01.9 4.9 51 4.9 02.7 7.3 60 5.1 02.7 8.2 41 4.1 12.7 8.5 49 5.2 02.6 5.3 42 5.1 01.5 5.2 47 5.1 03.1 9.9 39 3.3 12.1 6.8 56 5.1 02.1 4.9 59 4.5 04.4 6.3 47 5.6 03.8 8.2 41 4.1 12.5 7.4 37 4.4 02.8 6.8 53 5.6 12.2 9 43 3.7 12.7 6.7 51 5.5 12.3 7.2 36 4.3 02.5 8 34 4 1

4 7.4 60 6.1 03.8 7.9 49 4.4 01.4 5.8 39 5.5 0

4 5.9 43 5.2 02.5 8.2 36 3.6 12.1 5 31 4 02.1 8.4 25 3.4 12.8 7.1 60 5.2 02.7 8.4 38 3.7 12.9 8.4 42 4.3 1

3 6 33 4.4 0

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Purchasing Structure Industry Buying Type0 1 11 0 11 1 21 1 10 1 31 1 20 1 11 0 20 1 31 0 20 0 10 1 21 0 10 1 10 0 3

0 0 31 1 20 0 20 1 30 0 30 0 20 0 11 0 31 0 10 0 20 1 31 0 10 1 30 1 31 0 21 0 11 0 30 0 31 0 11 0 11 1 11 1 20 1 31 1 11 1 1

1 1 10 1 30 0 30 0 21 1 10 0 30 1 31 1 20 1 3

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0 1 30 0 21 1 21 0 21 1 10 0 1

1 1 21 0 20 0 30 1 31 1 20 1 30 0 30 1 31 1 21 1 10 0 20 0 3

1 0 20 0 31 1 21 1 20 1 30 0 30 1 31 0 10 1 20 0 20 1 31 1 10 0 30 0 31 1 21 0 11 0 11 0 21 1 11 0 21 0 11 1 10 0 31 1 20 0 2

1 1 21 0 10 1 11 1 1