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What Managers Do
Managerial Activities
Make decisions
Allocate resources
Direct activities of others
to attain goals
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Where Managers Work
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Management Functions
(By Henri Fayol)
ManagementManagement
FunctionsFunctions
PlanningPlanning OrganizingOrganizing
LeadingLeadingControllingControlling
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Management Functions
(contd)
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Management Functions
(contd)
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Management Functions
(contd)
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E X H I B I T 1-1a
Henry Mintzbergs Managerial
Roles
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E X H I B I T 1-1b
Mintzbergs Managerial Roles
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E X H I B I T 1-1c
Mintzbergs Managerial Roles
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Management Skills
(By Robert Katz)
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Effective Versus Successful
Managerial Activities (Luthans)
1. Traditional management
Decision making, planning, and controlling
2. Communications
Exchanging routine information and processing
paperwork
3. Human resource management
Motivating, disciplining, managing conflict, staffing,
and training
4. Networking
Socializing, politicking, and interacting with others
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E X H I B I T 1-2
Allocation of Activities by Time
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Enter Organizational Behavior
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Contributing Disciplines to the
OB Field
E X H I B I T 1-3a
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Contributing Disciplines to the
OB Field (contd)
E X H I B I T 1-3b
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Contributing Disciplines to the
OB Field (contd)
E X H I B I T 1-3c
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Contributing Disciplines to the
OB Field (contd)
E X H I B I T 1-3d
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Contributing Disciplines to the
OB Field (contd)
E X H I B I T 1-3f
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There Are Few Absolutes in
OB
ContingencyContingencyVariablesVariablesx y
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Challenges and Opportunity1. Responding to Globalization
Increased foreign assignments Working with people from different
cultures Coping with anti-capitalism backlash Overseeing movement
of jobs to countries with low-cost
labor
2. Managing Workforce Diversity Embracing diversity Gender, Age,
Temporary/Casual Contracts, Disabled and Displaced Person, SC and
ST, OBC
Implications for managers Recognizing and responding to
differences Increase creativity and innovation Improve Decision
Making
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Challenges and Opportunity
for OB (contd)
1. Improving Quality and Productivity Quality management (QM)
Process reengineering
2. Responding to the Labor Shortage Changing work force
demographics Fewer skilled laborers Early retirements and older
workers
3. Improving Customer Service Increased expectation of service
quality Customer-responsive cultures
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1. Improving People Skills
2. Empowering People
3. Coping with Temporariness4. Stimulation Innovation and
Change
5. Helping Employees Balance Work/Life
Conflicts
6. Improving Ethical Behavior
7. Working in Networked Organization
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E X H I B I T 1-6
Basic OB Model, Stage I
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The Dependent Variables
x
y
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The Dependent Variables
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The Dependent Variables
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The Dependent Variables
(contd)
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The Dependent Variables
(contd)
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The Independent Variables
IndependentIndependentVariablesVariables
Individual-LevelIndividual-Level
VariablesVariables
OrganizationOrganization
System-LevelSystem-Level
VariablesVariables
Group-LevelGroup-Level
VariablesVariables
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Thank you
