CGFNS 2004-2006Strategic PlanExecutive Summary Report

EXECUTIVE SUMMARY REPORT 2004 – 2006 STRATEGIC PLAN

GOALS AND OUTCOMESFOUR GOALS

Develop strategic alliances to optimize CGFNS services for multi-directional migration of healthcare professionals

Create a center/institute for the study of global healthcare professions mobility

Create and implement a continuous performance program across all programs and services

Institute steps to prepare for computerized testing

Goal One

Develop strategic alliances to optimize CGFNS services for multi-directional migration of healthcare professionals

Developed and implemented policy guidelines for strategic alliances

Completed Marketing Department audit

Utilized audit and market research to re-asses CGFNS market penetration and competitiveness in the credentialing and certifying arenas

Developed marketing campaign for VisaScreen to include ads, direct mailers and brochures to key stakeholders

Goal One

Develop strategic alliances to optimize CGFNS services for multi-directional migration of healthcare professionals Collaborated with key national and international stakeholders to

address issues in migration of healthcare professionals

Continued interaction with the Bilingual Nurses Alliance

Established liaison relationship with AILA, the American Immigration Lawyers Association

Established partnership with ILW to participate in a series of teleconferences regarding immigration and legislation

Established official liaison relationship with USCIS Office of Adjudication on interpretation of regulation on select applicants and a schedule of meetings regarding fraud

Goal One

Develop strategic alliances to optimize CGFNS services for multi-directional migration of healthcare professionals

Developed a proposal for various credentialing and/or testing partnerships with Dubai Healthcare City, An Bord Altranais, Nurse Midwifery Council of the United Kingdom, American Nurses Credentialing Center, International Council of Nurses, Kaplan Nursing, Ministry of Health China, Commission for Filipinos Overseas, Philippines

Developed joint credentialing statement for TN nurses (Canada) with NCSBN

Goal Two

Create a center/institute for the study of global healthcare professions mobility

Determined legal, structural governance fiscal framework, including the provision of staff support for the Centre on Nurse Migration

In partnership with ICN, launched The International Centre on Nurse Migration

Created and implemented the website for the International Centre on Nurse Migration

Published and disseminated papers from the 2003, 2004 and 2005 Think Tank

Published and disseminated the 2004, 2005 Annual Report

Goal Two

Create a center/institute for the study of global healthcare professions mobility Published four mini guides to supplement the CGFNS Official Study

Guide, dealing with clinical aspects of nursing practice

Conducted fourteen (14) informational forums in the United States and Canada, which disseminated information regarding the final rules implementing the 1996 immigration law for US and Canadian professional associations and regulatory bodies

Opened new test sites, internationally, for the CGFNS Qualifying Exam: Abuja, Nigeria; Mumbai, India; Moscow, Russia

Planned, coordinated and/or conducted thirty-two (32) workshops or symposia, nationally and internationally, to increase organizational visibility with regard to regulatory and credentialing expertise

Goal Two Create a center/institute for the study of global healthcare professions mobility

Dissemination of CGFNS standards through publications, participation on committees, public speaking, networking at meetings and marketing

Presented an invited paper to the Government Accountability Office Expert Panel on Migration and Workforce Issues entitled “The Role of Foreign Educated Health Professionals in the US Workforce”.

Published and disseminated a monograph describing the characteristics of foreign, Licensed Practical Nurses in the US work force

Provided immigration trend data to the Office of Economic and Cultural Development (OECD), the United States Bureau of Citizenship and Immigration Services (USCIS), the International Council of Nurses (ICN) and The World Health Organization (WHO) regarding foreign nurse and foreign health professional migratory patterns and issues

Goal Two Create a center/institute for the study of global healthcare professions mobility

Developed and disseminated specific profiles on the education and testing patterns of foreign educated nurses from the Philippines, China, India, Canada, Nigeria and the United Kingdom

Provided targeted information on US immigration requirements and CGFNS programs to nineteen (19) state nursing regulatory councils of India

Goal Three Create and implement a continuous performance program across all programs and services Created and implemented continuous performance

efficiencies across all programs and services

Implemented an organizational re-structure to increase effectiveness in programs and services

Developed a formal library, registered as a National Union Catalog Member at the Library of Congress, allowing us to access intra-library loan

Created on-line catalog of materials

Goal Three Create and implement a continuous performance program across all programs and services

Redesigned the website, reformatting design, content, technical infrastructure and enhanced navigation for ease

Redesigned messages with new content and educational value for all applications

Created handbooks for VisaScreen and the New York Credentials Verification Service

Reviewed and revised all CERPASS generated correspondence

Goal Three

Create and implement a continuous performance program across all programs and services

Conducted focus groups with applicants to refine present CERPASS System

Created the Ombudsman Unit to address complaints

Created the Department of Advocacy, Quality Assurance and Staff Development to track and monitor functions and to provide on-going in-house education and training

Recruited and hired key management personnel, Chief Operations Officer, Director of Information Technology, Director of Assessment Services, Chief Financial Officer, Director of Advocacy, Quality Assurance and Staff Development, Director of Business Development, Marketing and Planning

Implemented an outsourced imaging and scanning technology for processing documents and data

Goal Three Create and implement a continuous performance program across all programs and services

Beginning in 2006, developed the technology and created the process and procedures to have imaging and scanning technologies brought in-house for processing documents and data

Developed and implemented an electronic reporting process for CES reports, entitled “CES CONNECT”

Provided targeted orientation to forty-five (45) State Boards on utilizing the CES Connect system

Created a secured, on-line informational reporting process for the US Embassies in Manila and Saudi Arabia

Goal Three

Create and implement a continuous performance program across all programs and services

Conducted surveys and trend analysis to increase scope of data collection and information regarding professions we certify

Conducted a curriculum survey of US Associate Degree programs and US Baccalaureate Degree programs

Created a data dictionary and glossary to identify content of CGFNS databases for research purposes

Developed and disseminated background papers on TN health professionals who applied to the VisaScreen program between July 1, 2003 and July 1, 2004

Goal Three

Create and implement a continuous performance program across all programs and services

Maintained oversight monitoring on legislative and regulatory initiatives, domestically and internationally

Implemented new technology-based call center

Purchased and established necessary additional space to ensure improved functioning

Created a Customer Service Center to better manage customer inquiries in terms of e-mails and postal mail

Goal Four

Institute steps to prepare for computerized testing

Increased item writing workshops in order to expand item bank for study guide materials, and potential other formats

Developed alternate item writing format materials for the Qualifying Exam

Revised examination manager and proctor manuals to reflect changes in the test plan and use of alternate test types

Developed a test blue print draft that restructures the CGFNS Exam allowing the exam to be used as an international test of nursing knowledge and as a self-assessment tool