CFlack Resume Sept 2016

Resume for Christopher Flack

PERSONAL DETAILSName: Chris Flack

Address: 3/9 Beaconsfield RoadHawthorn East Vic 3213

Nationality: Australian

CONTACT DETAILS

Telephone: 0408 326 645 Email: [email protected]

EDUCATIONTertiary: Graduate Diploma in Business Technology - Monash University, 1994

EXECUTIVE SUMMARY Senior IT Management, Project Management and technical experience working for many

companies across a wide variety of industries.

Excellent data and telecommunications knowledge gained through the management of new sites, relocations and closures throughout Jemena, Bupa, Toll Holdings and Telstra.

Work with building and construction managers on sites and currently hold White Card

Able to work autonomously or in a team as the individual project requires

Experience in taking over projects that are not tracking as required and delivering to requirements.

Willingness to provide whatever required to achieve a satisfactory result.

Excellent stakeholder, relationship and vendor management skills and resolution management gained from experience working as both the customer and vendor with companies such as Coles, Telstra, HP, Compaq, Unisys, Ernst & Young, Optus, Toll Holdings, Jemena, IBM, Commander and NEC.

Managed projects and budgets of up to $6 million p.a. Items controlled included hardware, software, resources, fares & accommodation involving both CAPEX and OPEX.

Change and Release Management experience working across various projects in Telstra, Orica, Unisys, Coles, Sensis, Bupa, HP and IBM GSA.

Excellent written and spoken communication skills.

More than 20 years of IT industry experience with infrastructure, telecommunications and deployment.

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INDUSTRY EXPERIENCE

Utilities Building construction and Facility Mgmnt

Telecommunications Vendor/Outsourcing

Contact Centres Accountancy / Financial / Consultancy

Transport & Logistics Health Insurance

Public Service Manufacturingl

EMPLOYMENT HISTORY

June 2016 – Present

Asahi-Schweppes

Infrastructure Project Manager

Accountabilities and Responsibilities:

Project Manage the upgrade of the Schweppes AIX environment across Dev, QAS and Production environment aware that the outage would impact manufacturing sites. This was completed successfully within the tight timeframe we had allotted.

Project Manage the Oracle Database upgrades of the Schweppes SAP environment within an allotted outage window of 19 hours. During this time some sites still had to continue production but would quickly run out of storage unless we met agreed timeframes. We were able to complete the work and hand back earlier than expected.

Schweppes Connect remediation – this is a customer web portal that was underperforming. I was able to work through various issues and enhancements to and implement them in readiness for a major upgrade being scheduled.

I put together the Business Case and gained approval for a Disaster Recovery exercise to be implemented this year. Once approved, I purchased a new IBM pSeries 7 and implement profile changes for critical SAP environments to be able to use in case of failover requirements

Also, as part of the above overarching project, I managed the DMZ and Internet upgrade to offer resilience in case one circuit failed.

September 2015 – May 2016

Toll


Accountabilities and Responsibilities: Project Manage a range of Toll Business site relocations, new sites and network and

telephony upgrades. Provide Cloud services including servers and storage utilising Solution Architects and Wintel

and Storage resources

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Upgrade superseded solutions with software and environmental solutions for such applications as NAB DirectLink and Toll payment system Unibis.

Worked with Business Project Manager transitioning an Outsourced Call Centre to another Vendor

June 2014 – May 2015

Toll


Accountabilities and Responsibilities: Project Manage a range of Toll Business site relocations, new sites and network and

telephony upgrades. Install new visitor tracking systems for Toll Priority and setting up B2B VPN for vendor access

to our DMZ Work with 3rd party vendors to provide a new Wharf Management System to Toll Shipping

and Toll Tasmania

April 2013 – October 2013

Bupa



Project Manage IS responsibilities in relocating 5 sites and 3 separate Businesses of Bupa from the Hawthorn area into Exhibition St Melbourne within a 5 month timeframe

Oversee and manage the design, build and implementation of new wireless technologies to Bupa

Work onsite with Building Manager and contractors to manage the computer room and floor comms room fitouts and supply of services and facilities.

Dotted line management of the rollout of 1000 new laptops and desktops with Windows 7 SOE

Implementation of Follow-Me Printing into the new corporate office Implementation of Cisco Smart Connected Spaces and Places Manage the Bill of Materials and purchasing of over $1m of Cisco network LAN, WAN and

associated equipment Gain approval and install new DWDM ring for the WAN backbone instead of MPLS service Upgrade of Cisco telephony for staff and Service Desk Worked successfully within a matrix organisation for sourcing and assigning resources Worked with consultants fitting out the building’s AV requirements. Adhered to PCI governance in delivery of ccomponents.

October 2011 – September 2012

EB Services



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Relocated the EB Services Service Desk and Infrastructure Services to Clayton to the Axxess Park site including setting up network connections to Jemena and SP-Ausnet, scoping and arranging VoIP phone system and internal cabling.

Managed the Internet Gateway upgrade for Jemena, including communications and testing with internal groups and external business partners

Arranged all IT infrastructure (voice, data and associated equipment) for two new Zinfra sites at Dingley and Campbellfield and closure of the Mornington site

Work onsite with contractors to manage the floor fitout and supply of services and facilities. Managing the installation of wireless controllers into the data centres and WAPs at various

sites to enable WiFi connectivity. Deliver various SCADA infrastructure projects utilising Telstra BIP Ethernet Lite and Next G

backup Managed a pilot project to incorporate iPhones, iPads into the Corporate network via iTunes Installed a new air-conditioning unit into the SCADA Comms Room at Access Park Arranged an outage, all power works and installation and testing into of UPS into DR data

centre. Work with suppliers for LAN, power and telephony requirements. Develop and manage the project IT Budgets. Provide consultancy to various Businesses to provide solutions and deliver to their

requirements

October 2010 – September 2011

Sensis



Deliver planned, controlled, effective and efficient quality Business Case Costed Solutions and Enterprise Infrastructure projects. Projects include online applications, VMware builds, Active/Active configuration.

Assume overall responsibility for the implementation of Infrastructure projects Prepare and monitor formal project proposals, schedules and status reports throughout the

project life cycle. Prepare project plans and co-ordinate all major activities for multiple concurrent infrastructure

related projects. Lead teams who will analyse, design and implement solutions that meet the business needs Ensure project procurement and resource are realised in line with project plan Maintain project budgets Manage internal and external stakeholders to ensure project delivery Assist in the formulation and definition of technical scope and objectives of major projects as

required

March 2010 – September 2010

Coles

Project Manager


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Take over project delivering updated Tivoli Access Manager and Novell eDirectory services built on 28 virtual servers and requiring testing across 16 Application teams. This project needed to be implemented to meet PCI requirements and was running 2 months behind schedule when I commenced on it. It was delivered within the required timeframe. The architecture and Linux resources were sourced internally and a Novell consultant was hired for additional expertise.

Manage the upgrade to VMS 8.3 across 6 clustered Distribution Centres

Working on a Supplier Portal project for external access into Coles held information.

Nov 2009 – March 2010

Hewlett-Packard (HP)

Project Delivery Manager on National Foods Limited account


Responsible for managing the implementation of a portfolio of projects at any one time for National Foods Limited.

Devise and follow a plan for communicating with different stakeholders in different ways and at different times. This requires close working relationships with project sponsors.

Through strong communication and delivery, build upon and improve the outsourced relationship between the two companies.

Manage the 5 streams (Servers, Networks, Database, Exchange/Gateway & Desktop Support) for the Dairy Farmers transition into National Foods and HP Support

Manage the transition of Dairy Farmers servers into a HP managed environment Ensure duplicate IP ranges between in Dairy Farmers and National Foods were

remediated Ensure network equipment and OS were at correct levels and deployed with HP

Support Tools Check and migrate Dairy farmers databases into National Foods and HP support Arrange the change to email MX records entry with the ISP and move to National

Foods Provide Dairy Farmers staff with National Foods email addresses and the

forwarding of their old accounts to their new email Provide access to National Foods Intranet initially, before repackaging mandatory

Dairy Farmers applications. All PCs were then reimaged with the National Foods SOE and their Dairy Farmers apps pushed out to their desktops

Add all transferred equipment into CDB and under HP Support. Identify technical and resource dependencies between tasks. Resource program of work from HP staff and contractors. Manage resources to deliver program of work. Report on a weekly basis to National Foods Limited.

Jun 2008 – August 2009

E.B. Services (Jemena/Alinta)

Technical Project Manager


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Developed, ordered and managed the IT & Telephony (VoIP) requirements in relocating the Jemena Service Desk and Infrastructure Services to Level 1 at existing Clayton site.

Manage the consolidation and decommissioning of leased premises at Virginia, Stapylton, West Eagle Farm and Brisbane Tech Park into a Greenfield site at Yatala, Qld for over 100 staff together with an additional 20 external staff on different infrastructure. This involved scoping and delivering all Data, VoIP, telephony, security and IT requirements.

Relocate Comms Room and arrange additional services to a different floor at a Jemena site in Sydney.

Manage the IT, Telephony (VoIP) and Security requirements in relocating the Jemena regional office in Fyshwick to Hume ACT.

Work onsite with contractors to manage the design, floor fitout and supply of services and facilities.

Consult with and discuss requirements with Jemena Business and vendors to provide a suitable solution.

Work with suppliers to set up Unified Communications for E.B. Services new office. Develop and manage the project IT Budgets. Consult with and discuss requirements with Jemena Business and vendors to provide a

suitable SOW for inclusion into Board Papers for Business Case inclusion. Assist with writing Business Cases for Business groups Mentor junior Project Manager.

Dec 2007 – Jun 2008

Hewlett-Packard (HP)

Program Manager


Program and Project Manage all related work and issues whilst improving the relationship between HP and AAE.

Within two months had improved status of 55 outstanding projects and the projects space was able to move from Red to Green in the IT Governance Review meeting dashboard report.

Work with AAE managers to determine an ongoing program of work across outsourced infrastructure requirements (Unix, Linux, Apps Servers).

Resource program of work using HP staff and contractors. Through strong communication and delivery build upon and improve the outsourced

relationship between the two companies. Identify technical and resource dependencies between tasks. Resource program of work using HP staff and contractors. Manage resources to deliver program of work. Report on a weekly basis to AAE all projects accepted and underway Manage the requirements and expectations of AAE. Delivered outcomes to meet the tight schedule imposed on the deployment. Built detailed Project and Programme schedules and co-ordinated necessary stakeholder

review and signoffs. Developed and implemented process changes to improve the work and communication flow. Following the success of the work with AAE moved to project manage a Citrix Farm upgrade

for PaperlinX which had become stagnant and would not meet the agreed migration commencement deadline, aligned the work of the various HP matrix teams to deliver the Farm on the agreed date

Jun 2005 – Dec 2007

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Toll Holdings Ltd

Transition Project Manager / Telecommunications Services Manager

Initially joined Toll as a contractor and later converted to a permanent member of staff.


Responsible for the entire end-to-end migration and project management of the transition of Voice, Mobile and Data services at 310 Toll sites Australia wide from TCNZA and Telstra to Optus, focussing the installation of new data and voice services into existing sites, pre-digiting the PABX and arranging new services for mobiles and truck phones. Sites ranged in size from 1 to 300 people

Reported to the CIO Toll Corporate provide reporting to Group General Manager, Divisional IT Managers and Business IT Managers

Worked on assignment for Toll Corporate projects but also as a dedicated resource and Corporate IT representative to other Toll wholly owned subsidiaries, each with their own IT Manager whose expectations were managed through each project

Primary conduit between 3rd Party Vendors and Toll Corporate IT, ensuring correct engagement of all parties

Project Manage the development and initiation and more than 40 new sites (ranging from 1-2 people up to 40-50 people) across Australia as a result of the Toll Holdings merger and acquisition strategy and the constant upgrading / expansion of the business sites

Consult and advise Toll Businesses on data and telephony options available Meet on-site to review the technical needs of relocations with electricians, building owners

and Business IT Manager Project managed up to 50 different projects at any one time from a simple WAN upgrade or

additional PSTN services into a site through to a wholesale relocation of a Business with up to 200 people

Total spend for upgrade to existing site and establishment of new sites was approximately $17M p.a.

Telecommunications Services Manager

Consult with stakeholders and advise on requirements for new sites, site relocations, closures and changes.

Manage new data & voice projects from submission through to completion whilst liaising with external companies, Toll Property, Operations, Change Management and Field Service Engineers.

Consult on and Manage PABX and QMaster upgrades and installation Member of Toll/Optus Governance team reviewing performance and issues Evaluate and discuss options and offers being presented by suppliers and the opportunities

they may represent to Toll Analyse customer requirements through regular meetings and intimately understanding their

business requirements and business processes Vendor Management of 3rd parties including Optus, Telstra & NEC

Transition Manager Co-ordination with site contacts, Toll Operations, Telstra & Optus technicians and other 3rd

party suppliers Manage technical issues through to resolution.

Feb 2000 - May 2005

Telstra

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Deployment Production Manager 2005

Initially joined Telstra as a contractor and later converted to a permanent member of staff.

Telstra

Project Manager / Change Management / Release & Deployment Management 2002 – 2005

Apr 1999 – Jan 2000

IBM GSA

Deployment / Project Manager

Oct 1995 - Apr 1999

Orica (ICI) Chemicals

Systems Engineer / Team Leader

Aug 1994 – Oct 1995

Ernst & Young

MIS/IT Manager

RefereesReferees are available upon request

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Documents

CFlack Resume Sept 2016