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Wireless Network Access LANDESK Printer Logic and VOIP
CFISD Technology Updates for 2016-17
Agenda
bull Wireless Network Access
bull LANDESK
bull Printer Logic
bull VOIP
bull iSupport
Questions Email iSupportcfisdnet
Keeping Up With the Future
bull Students coming into CFISD have more technological know-how than ever before Technology has been a constant throughout their lives
bull How do we succeed in supporting the increasing use of technology
Campus Wireless Access
bull Access has been provided in all instructional and administrative areas of each building
bull High School campuses have about 250 access points
bull Middle School campuses have about 110 access points
bull Elementary campuses have about 70 access points
bull During the SummerFall of 2016 access points will be available in the outside areas of all secondary campuses
bull During the Spring of 2017 access points will be installed in the outside areas of all elementary campuses
Questions Email iSupportcfisdnet
Campus Wireless Access ndash Old Heat Mapsbull This is the wireless
Heat map of the first floor of CyCreekbefore installation of the new wireless infrastructure
bull Red and orange indicate excellent to good connectivity
bull Green and blue indicate lower connectivity
bull White indicates no connectivity
Questions Email iSupportcfisdnet
Campus Wireless Access ndash New Heat Mapsbull This is the wireless
Heat map of the first floor of CyCreek after installation of the new wireless infrastructure
bull Red and orange indicate excellent to good connectivity
bull Green and blue indicate lower connectivity
bull White indicates no connectivity
Questions Email iSupportcfisdnet
Indoor Campus Wireless Access ndashMaking It Happen
Questions Email iSupportcfisdnet
Outdoor Campus Wireless Access ndash Making It Happen
bull Outdoor access pointsbull Very powerfulbull Weather resistantbull Extends up to 300 feet into parking lot
and bus area
Questions Email iSupportcfisdnet
Wireless ndash What an Access Point Looks Like
Questions Contact the CCC (Help Desk) at 281-897-4357 or enter a Technology Services Request
Access Point
NOT Access Points
Campus Wireless Access
bull There are 3 Wireless access options (SSIDs) at each campusbull CFISD_CPbull CFISD_BYOTbull CFISD_VISITOR
bull CFISD_CP ndashDistrict standard devices are setup to access this wireless network automatically
bull CFISD_BYOT ndashDistrict employees and students with a network login can access this wireless system through their personal device ndashcell phone tablet laptop computer
bull CFISD_VISITOR ndashVisitors (people without a district network login) can access this wireless network
Questions Email iSupportcfisdnet
Accessing the Wireless Networkbull CFISD_CP ndash use a standard district purchased laptop or
tablet
bull CFISD_BYOTbull Personal devices such as laptops tablets and phonesbull Limited to 3 devices per person (reset every 7 days)bull Connection will open an Internet browser to enter username and
passwordbull Access expires after 48 hours but will still show as Connected
Simply launch a browser window to re-authenticate
bull CFISD _VISITORbull Connection to Visitor will open an internet browserbull Complete the required fields on the entry formbull Between 730am and 230pm Visitor will need to await an approval
from the campus administration to be received through Visitorrsquosemail account
bull After 230pm until 1030pm Visitor will receive a code to enter
Questions Email iSupportcfisdnet
WIRELESS CERTIFICATE ERROR
Questions Email iSupportcfisdnet
bull This error may be encountered on any non-district computer or tablet (so only if you are connected to CFISD_BYOT or CFISD_Visitor
bull Simply click Connect to continue accessing the wireless network
LANDESK
bull New application for installing software and launching district websites
bull Installed on all computers during the summer of 2016
bull District tablets laptops and desktops without LANDESK (or still with Novell) will NOT connect to the network
bull If you see a computer without the LANDESK icon report it using the Technology service request system
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novellbull While Novell ZENWorks 11 was a great update from our
previous Novell ZEN Window version 6 we ran into various issues with both configuration and support
bull There was not a good way to deploy software en masse or by groups Each classroom lab or computer had to request software individually
bull No way to push software to computers You had to pull software by installing from the ZEN Window
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novell
bull As time went on error messages like Object Reference Error and Exception Error became more common We did not have a good way to resolve these errors
bull The ZEN Console (for back end configuration and software package creation) was web-based and not user friendly robust or scalable
bull Caused extremely slow login process
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESKbull Various options for replacement of ZENWorks were discussed Two POCs
were implemented ndash one for LANDESK and one for Microsoft SCCM
bull The POC of LANDESK at Anthony Middle School went very smoothly and we received positive feedback
bull The SCCM POC at Bang Elementary did not go as well
bull SCCM is used by quite a few school districts We contacted several of them and they were not happy with the product overall We would have lost functionality
bull LANDESK has also been willing to work with us and listen to our feedback about additional features After our POC with Anthony LANDESK actually implemented a suggestion we made into the next release of the LANDESK Console
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESK
bull LANDESK offers more features and functionality that are complementary to our software distribution process
bull It is also more powerful and offers patching software inventory full remote control and supplies much more information about computers
bull Also in removing Novell the login process speed has improved significantly
bull IE11 is coming Because we can push software with LANDESK we can finally upgrade computers to IE11
bull Technicians will be provided with access to the LANDESK Console giving them more opportunities to assist customers than ever before
Questions Email iSupportcfisdnet
LANDESK Computer Namingbull Old computer naming scheme
bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode
bull Ex 110S-123456
bull Downside Software for each computer had to be requested
bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or
Cart + - + 6 digit barcode
bull Ex 302T104-123456
bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Agenda
bull Wireless Network Access
bull LANDESK
bull Printer Logic
bull VOIP
bull iSupport
Questions Email iSupportcfisdnet
Keeping Up With the Future
bull Students coming into CFISD have more technological know-how than ever before Technology has been a constant throughout their lives
bull How do we succeed in supporting the increasing use of technology
Campus Wireless Access
bull Access has been provided in all instructional and administrative areas of each building
bull High School campuses have about 250 access points
bull Middle School campuses have about 110 access points
bull Elementary campuses have about 70 access points
bull During the SummerFall of 2016 access points will be available in the outside areas of all secondary campuses
bull During the Spring of 2017 access points will be installed in the outside areas of all elementary campuses
Questions Email iSupportcfisdnet
Campus Wireless Access ndash Old Heat Mapsbull This is the wireless
Heat map of the first floor of CyCreekbefore installation of the new wireless infrastructure
bull Red and orange indicate excellent to good connectivity
bull Green and blue indicate lower connectivity
bull White indicates no connectivity
Questions Email iSupportcfisdnet
Campus Wireless Access ndash New Heat Mapsbull This is the wireless
Heat map of the first floor of CyCreek after installation of the new wireless infrastructure
bull Red and orange indicate excellent to good connectivity
bull Green and blue indicate lower connectivity
bull White indicates no connectivity
Questions Email iSupportcfisdnet
Indoor Campus Wireless Access ndashMaking It Happen
Questions Email iSupportcfisdnet
Outdoor Campus Wireless Access ndash Making It Happen
bull Outdoor access pointsbull Very powerfulbull Weather resistantbull Extends up to 300 feet into parking lot
and bus area
Questions Email iSupportcfisdnet
Wireless ndash What an Access Point Looks Like
Questions Contact the CCC (Help Desk) at 281-897-4357 or enter a Technology Services Request
Access Point
NOT Access Points
Campus Wireless Access
bull There are 3 Wireless access options (SSIDs) at each campusbull CFISD_CPbull CFISD_BYOTbull CFISD_VISITOR
bull CFISD_CP ndashDistrict standard devices are setup to access this wireless network automatically
bull CFISD_BYOT ndashDistrict employees and students with a network login can access this wireless system through their personal device ndashcell phone tablet laptop computer
bull CFISD_VISITOR ndashVisitors (people without a district network login) can access this wireless network
Questions Email iSupportcfisdnet
Accessing the Wireless Networkbull CFISD_CP ndash use a standard district purchased laptop or
tablet
bull CFISD_BYOTbull Personal devices such as laptops tablets and phonesbull Limited to 3 devices per person (reset every 7 days)bull Connection will open an Internet browser to enter username and
passwordbull Access expires after 48 hours but will still show as Connected
Simply launch a browser window to re-authenticate
bull CFISD _VISITORbull Connection to Visitor will open an internet browserbull Complete the required fields on the entry formbull Between 730am and 230pm Visitor will need to await an approval
from the campus administration to be received through Visitorrsquosemail account
bull After 230pm until 1030pm Visitor will receive a code to enter
Questions Email iSupportcfisdnet
WIRELESS CERTIFICATE ERROR
Questions Email iSupportcfisdnet
bull This error may be encountered on any non-district computer or tablet (so only if you are connected to CFISD_BYOT or CFISD_Visitor
bull Simply click Connect to continue accessing the wireless network
LANDESK
bull New application for installing software and launching district websites
bull Installed on all computers during the summer of 2016
bull District tablets laptops and desktops without LANDESK (or still with Novell) will NOT connect to the network
bull If you see a computer without the LANDESK icon report it using the Technology service request system
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novellbull While Novell ZENWorks 11 was a great update from our
previous Novell ZEN Window version 6 we ran into various issues with both configuration and support
bull There was not a good way to deploy software en masse or by groups Each classroom lab or computer had to request software individually
bull No way to push software to computers You had to pull software by installing from the ZEN Window
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novell
bull As time went on error messages like Object Reference Error and Exception Error became more common We did not have a good way to resolve these errors
bull The ZEN Console (for back end configuration and software package creation) was web-based and not user friendly robust or scalable
bull Caused extremely slow login process
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESKbull Various options for replacement of ZENWorks were discussed Two POCs
were implemented ndash one for LANDESK and one for Microsoft SCCM
bull The POC of LANDESK at Anthony Middle School went very smoothly and we received positive feedback
bull The SCCM POC at Bang Elementary did not go as well
bull SCCM is used by quite a few school districts We contacted several of them and they were not happy with the product overall We would have lost functionality
bull LANDESK has also been willing to work with us and listen to our feedback about additional features After our POC with Anthony LANDESK actually implemented a suggestion we made into the next release of the LANDESK Console
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESK
bull LANDESK offers more features and functionality that are complementary to our software distribution process
bull It is also more powerful and offers patching software inventory full remote control and supplies much more information about computers
bull Also in removing Novell the login process speed has improved significantly
bull IE11 is coming Because we can push software with LANDESK we can finally upgrade computers to IE11
bull Technicians will be provided with access to the LANDESK Console giving them more opportunities to assist customers than ever before
Questions Email iSupportcfisdnet
LANDESK Computer Namingbull Old computer naming scheme
bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode
bull Ex 110S-123456
bull Downside Software for each computer had to be requested
bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or
Cart + - + 6 digit barcode
bull Ex 302T104-123456
bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Keeping Up With the Future
bull Students coming into CFISD have more technological know-how than ever before Technology has been a constant throughout their lives
bull How do we succeed in supporting the increasing use of technology
Campus Wireless Access
bull Access has been provided in all instructional and administrative areas of each building
bull High School campuses have about 250 access points
bull Middle School campuses have about 110 access points
bull Elementary campuses have about 70 access points
bull During the SummerFall of 2016 access points will be available in the outside areas of all secondary campuses
bull During the Spring of 2017 access points will be installed in the outside areas of all elementary campuses
Questions Email iSupportcfisdnet
Campus Wireless Access ndash Old Heat Mapsbull This is the wireless
Heat map of the first floor of CyCreekbefore installation of the new wireless infrastructure
bull Red and orange indicate excellent to good connectivity
bull Green and blue indicate lower connectivity
bull White indicates no connectivity
Questions Email iSupportcfisdnet
Campus Wireless Access ndash New Heat Mapsbull This is the wireless
Heat map of the first floor of CyCreek after installation of the new wireless infrastructure
bull Red and orange indicate excellent to good connectivity
bull Green and blue indicate lower connectivity
bull White indicates no connectivity
Questions Email iSupportcfisdnet
Indoor Campus Wireless Access ndashMaking It Happen
Questions Email iSupportcfisdnet
Outdoor Campus Wireless Access ndash Making It Happen
bull Outdoor access pointsbull Very powerfulbull Weather resistantbull Extends up to 300 feet into parking lot
and bus area
Questions Email iSupportcfisdnet
Wireless ndash What an Access Point Looks Like
Questions Contact the CCC (Help Desk) at 281-897-4357 or enter a Technology Services Request
Access Point
NOT Access Points
Campus Wireless Access
bull There are 3 Wireless access options (SSIDs) at each campusbull CFISD_CPbull CFISD_BYOTbull CFISD_VISITOR
bull CFISD_CP ndashDistrict standard devices are setup to access this wireless network automatically
bull CFISD_BYOT ndashDistrict employees and students with a network login can access this wireless system through their personal device ndashcell phone tablet laptop computer
bull CFISD_VISITOR ndashVisitors (people without a district network login) can access this wireless network
Questions Email iSupportcfisdnet
Accessing the Wireless Networkbull CFISD_CP ndash use a standard district purchased laptop or
tablet
bull CFISD_BYOTbull Personal devices such as laptops tablets and phonesbull Limited to 3 devices per person (reset every 7 days)bull Connection will open an Internet browser to enter username and
passwordbull Access expires after 48 hours but will still show as Connected
Simply launch a browser window to re-authenticate
bull CFISD _VISITORbull Connection to Visitor will open an internet browserbull Complete the required fields on the entry formbull Between 730am and 230pm Visitor will need to await an approval
from the campus administration to be received through Visitorrsquosemail account
bull After 230pm until 1030pm Visitor will receive a code to enter
Questions Email iSupportcfisdnet
WIRELESS CERTIFICATE ERROR
Questions Email iSupportcfisdnet
bull This error may be encountered on any non-district computer or tablet (so only if you are connected to CFISD_BYOT or CFISD_Visitor
bull Simply click Connect to continue accessing the wireless network
LANDESK
bull New application for installing software and launching district websites
bull Installed on all computers during the summer of 2016
bull District tablets laptops and desktops without LANDESK (or still with Novell) will NOT connect to the network
bull If you see a computer without the LANDESK icon report it using the Technology service request system
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novellbull While Novell ZENWorks 11 was a great update from our
previous Novell ZEN Window version 6 we ran into various issues with both configuration and support
bull There was not a good way to deploy software en masse or by groups Each classroom lab or computer had to request software individually
bull No way to push software to computers You had to pull software by installing from the ZEN Window
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novell
bull As time went on error messages like Object Reference Error and Exception Error became more common We did not have a good way to resolve these errors
bull The ZEN Console (for back end configuration and software package creation) was web-based and not user friendly robust or scalable
bull Caused extremely slow login process
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESKbull Various options for replacement of ZENWorks were discussed Two POCs
were implemented ndash one for LANDESK and one for Microsoft SCCM
bull The POC of LANDESK at Anthony Middle School went very smoothly and we received positive feedback
bull The SCCM POC at Bang Elementary did not go as well
bull SCCM is used by quite a few school districts We contacted several of them and they were not happy with the product overall We would have lost functionality
bull LANDESK has also been willing to work with us and listen to our feedback about additional features After our POC with Anthony LANDESK actually implemented a suggestion we made into the next release of the LANDESK Console
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESK
bull LANDESK offers more features and functionality that are complementary to our software distribution process
bull It is also more powerful and offers patching software inventory full remote control and supplies much more information about computers
bull Also in removing Novell the login process speed has improved significantly
bull IE11 is coming Because we can push software with LANDESK we can finally upgrade computers to IE11
bull Technicians will be provided with access to the LANDESK Console giving them more opportunities to assist customers than ever before
Questions Email iSupportcfisdnet
LANDESK Computer Namingbull Old computer naming scheme
bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode
bull Ex 110S-123456
bull Downside Software for each computer had to be requested
bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or
Cart + - + 6 digit barcode
bull Ex 302T104-123456
bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Campus Wireless Access
bull Access has been provided in all instructional and administrative areas of each building
bull High School campuses have about 250 access points
bull Middle School campuses have about 110 access points
bull Elementary campuses have about 70 access points
bull During the SummerFall of 2016 access points will be available in the outside areas of all secondary campuses
bull During the Spring of 2017 access points will be installed in the outside areas of all elementary campuses
Questions Email iSupportcfisdnet
Campus Wireless Access ndash Old Heat Mapsbull This is the wireless
Heat map of the first floor of CyCreekbefore installation of the new wireless infrastructure
bull Red and orange indicate excellent to good connectivity
bull Green and blue indicate lower connectivity
bull White indicates no connectivity
Questions Email iSupportcfisdnet
Campus Wireless Access ndash New Heat Mapsbull This is the wireless
Heat map of the first floor of CyCreek after installation of the new wireless infrastructure
bull Red and orange indicate excellent to good connectivity
bull Green and blue indicate lower connectivity
bull White indicates no connectivity
Questions Email iSupportcfisdnet
Indoor Campus Wireless Access ndashMaking It Happen
Questions Email iSupportcfisdnet
Outdoor Campus Wireless Access ndash Making It Happen
bull Outdoor access pointsbull Very powerfulbull Weather resistantbull Extends up to 300 feet into parking lot
and bus area
Questions Email iSupportcfisdnet
Wireless ndash What an Access Point Looks Like
Questions Contact the CCC (Help Desk) at 281-897-4357 or enter a Technology Services Request
Access Point
NOT Access Points
Campus Wireless Access
bull There are 3 Wireless access options (SSIDs) at each campusbull CFISD_CPbull CFISD_BYOTbull CFISD_VISITOR
bull CFISD_CP ndashDistrict standard devices are setup to access this wireless network automatically
bull CFISD_BYOT ndashDistrict employees and students with a network login can access this wireless system through their personal device ndashcell phone tablet laptop computer
bull CFISD_VISITOR ndashVisitors (people without a district network login) can access this wireless network
Questions Email iSupportcfisdnet
Accessing the Wireless Networkbull CFISD_CP ndash use a standard district purchased laptop or
tablet
bull CFISD_BYOTbull Personal devices such as laptops tablets and phonesbull Limited to 3 devices per person (reset every 7 days)bull Connection will open an Internet browser to enter username and
passwordbull Access expires after 48 hours but will still show as Connected
Simply launch a browser window to re-authenticate
bull CFISD _VISITORbull Connection to Visitor will open an internet browserbull Complete the required fields on the entry formbull Between 730am and 230pm Visitor will need to await an approval
from the campus administration to be received through Visitorrsquosemail account
bull After 230pm until 1030pm Visitor will receive a code to enter
Questions Email iSupportcfisdnet
WIRELESS CERTIFICATE ERROR
Questions Email iSupportcfisdnet
bull This error may be encountered on any non-district computer or tablet (so only if you are connected to CFISD_BYOT or CFISD_Visitor
bull Simply click Connect to continue accessing the wireless network
LANDESK
bull New application for installing software and launching district websites
bull Installed on all computers during the summer of 2016
bull District tablets laptops and desktops without LANDESK (or still with Novell) will NOT connect to the network
bull If you see a computer without the LANDESK icon report it using the Technology service request system
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novellbull While Novell ZENWorks 11 was a great update from our
previous Novell ZEN Window version 6 we ran into various issues with both configuration and support
bull There was not a good way to deploy software en masse or by groups Each classroom lab or computer had to request software individually
bull No way to push software to computers You had to pull software by installing from the ZEN Window
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novell
bull As time went on error messages like Object Reference Error and Exception Error became more common We did not have a good way to resolve these errors
bull The ZEN Console (for back end configuration and software package creation) was web-based and not user friendly robust or scalable
bull Caused extremely slow login process
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESKbull Various options for replacement of ZENWorks were discussed Two POCs
were implemented ndash one for LANDESK and one for Microsoft SCCM
bull The POC of LANDESK at Anthony Middle School went very smoothly and we received positive feedback
bull The SCCM POC at Bang Elementary did not go as well
bull SCCM is used by quite a few school districts We contacted several of them and they were not happy with the product overall We would have lost functionality
bull LANDESK has also been willing to work with us and listen to our feedback about additional features After our POC with Anthony LANDESK actually implemented a suggestion we made into the next release of the LANDESK Console
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESK
bull LANDESK offers more features and functionality that are complementary to our software distribution process
bull It is also more powerful and offers patching software inventory full remote control and supplies much more information about computers
bull Also in removing Novell the login process speed has improved significantly
bull IE11 is coming Because we can push software with LANDESK we can finally upgrade computers to IE11
bull Technicians will be provided with access to the LANDESK Console giving them more opportunities to assist customers than ever before
Questions Email iSupportcfisdnet
LANDESK Computer Namingbull Old computer naming scheme
bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode
bull Ex 110S-123456
bull Downside Software for each computer had to be requested
bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or
Cart + - + 6 digit barcode
bull Ex 302T104-123456
bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Campus Wireless Access ndash Old Heat Mapsbull This is the wireless
Heat map of the first floor of CyCreekbefore installation of the new wireless infrastructure
bull Red and orange indicate excellent to good connectivity
bull Green and blue indicate lower connectivity
bull White indicates no connectivity
Questions Email iSupportcfisdnet
Campus Wireless Access ndash New Heat Mapsbull This is the wireless
Heat map of the first floor of CyCreek after installation of the new wireless infrastructure
bull Red and orange indicate excellent to good connectivity
bull Green and blue indicate lower connectivity
bull White indicates no connectivity
Questions Email iSupportcfisdnet
Indoor Campus Wireless Access ndashMaking It Happen
Questions Email iSupportcfisdnet
Outdoor Campus Wireless Access ndash Making It Happen
bull Outdoor access pointsbull Very powerfulbull Weather resistantbull Extends up to 300 feet into parking lot
and bus area
Questions Email iSupportcfisdnet
Wireless ndash What an Access Point Looks Like
Questions Contact the CCC (Help Desk) at 281-897-4357 or enter a Technology Services Request
Access Point
NOT Access Points
Campus Wireless Access
bull There are 3 Wireless access options (SSIDs) at each campusbull CFISD_CPbull CFISD_BYOTbull CFISD_VISITOR
bull CFISD_CP ndashDistrict standard devices are setup to access this wireless network automatically
bull CFISD_BYOT ndashDistrict employees and students with a network login can access this wireless system through their personal device ndashcell phone tablet laptop computer
bull CFISD_VISITOR ndashVisitors (people without a district network login) can access this wireless network
Questions Email iSupportcfisdnet
Accessing the Wireless Networkbull CFISD_CP ndash use a standard district purchased laptop or
tablet
bull CFISD_BYOTbull Personal devices such as laptops tablets and phonesbull Limited to 3 devices per person (reset every 7 days)bull Connection will open an Internet browser to enter username and
passwordbull Access expires after 48 hours but will still show as Connected
Simply launch a browser window to re-authenticate
bull CFISD _VISITORbull Connection to Visitor will open an internet browserbull Complete the required fields on the entry formbull Between 730am and 230pm Visitor will need to await an approval
from the campus administration to be received through Visitorrsquosemail account
bull After 230pm until 1030pm Visitor will receive a code to enter
Questions Email iSupportcfisdnet
WIRELESS CERTIFICATE ERROR
Questions Email iSupportcfisdnet
bull This error may be encountered on any non-district computer or tablet (so only if you are connected to CFISD_BYOT or CFISD_Visitor
bull Simply click Connect to continue accessing the wireless network
LANDESK
bull New application for installing software and launching district websites
bull Installed on all computers during the summer of 2016
bull District tablets laptops and desktops without LANDESK (or still with Novell) will NOT connect to the network
bull If you see a computer without the LANDESK icon report it using the Technology service request system
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novellbull While Novell ZENWorks 11 was a great update from our
previous Novell ZEN Window version 6 we ran into various issues with both configuration and support
bull There was not a good way to deploy software en masse or by groups Each classroom lab or computer had to request software individually
bull No way to push software to computers You had to pull software by installing from the ZEN Window
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novell
bull As time went on error messages like Object Reference Error and Exception Error became more common We did not have a good way to resolve these errors
bull The ZEN Console (for back end configuration and software package creation) was web-based and not user friendly robust or scalable
bull Caused extremely slow login process
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESKbull Various options for replacement of ZENWorks were discussed Two POCs
were implemented ndash one for LANDESK and one for Microsoft SCCM
bull The POC of LANDESK at Anthony Middle School went very smoothly and we received positive feedback
bull The SCCM POC at Bang Elementary did not go as well
bull SCCM is used by quite a few school districts We contacted several of them and they were not happy with the product overall We would have lost functionality
bull LANDESK has also been willing to work with us and listen to our feedback about additional features After our POC with Anthony LANDESK actually implemented a suggestion we made into the next release of the LANDESK Console
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESK
bull LANDESK offers more features and functionality that are complementary to our software distribution process
bull It is also more powerful and offers patching software inventory full remote control and supplies much more information about computers
bull Also in removing Novell the login process speed has improved significantly
bull IE11 is coming Because we can push software with LANDESK we can finally upgrade computers to IE11
bull Technicians will be provided with access to the LANDESK Console giving them more opportunities to assist customers than ever before
Questions Email iSupportcfisdnet
LANDESK Computer Namingbull Old computer naming scheme
bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode
bull Ex 110S-123456
bull Downside Software for each computer had to be requested
bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or
Cart + - + 6 digit barcode
bull Ex 302T104-123456
bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Campus Wireless Access ndash New Heat Mapsbull This is the wireless
Heat map of the first floor of CyCreek after installation of the new wireless infrastructure
bull Red and orange indicate excellent to good connectivity
bull Green and blue indicate lower connectivity
bull White indicates no connectivity
Questions Email iSupportcfisdnet
Indoor Campus Wireless Access ndashMaking It Happen
Questions Email iSupportcfisdnet
Outdoor Campus Wireless Access ndash Making It Happen
bull Outdoor access pointsbull Very powerfulbull Weather resistantbull Extends up to 300 feet into parking lot
and bus area
Questions Email iSupportcfisdnet
Wireless ndash What an Access Point Looks Like
Questions Contact the CCC (Help Desk) at 281-897-4357 or enter a Technology Services Request
Access Point
NOT Access Points
Campus Wireless Access
bull There are 3 Wireless access options (SSIDs) at each campusbull CFISD_CPbull CFISD_BYOTbull CFISD_VISITOR
bull CFISD_CP ndashDistrict standard devices are setup to access this wireless network automatically
bull CFISD_BYOT ndashDistrict employees and students with a network login can access this wireless system through their personal device ndashcell phone tablet laptop computer
bull CFISD_VISITOR ndashVisitors (people without a district network login) can access this wireless network
Questions Email iSupportcfisdnet
Accessing the Wireless Networkbull CFISD_CP ndash use a standard district purchased laptop or
tablet
bull CFISD_BYOTbull Personal devices such as laptops tablets and phonesbull Limited to 3 devices per person (reset every 7 days)bull Connection will open an Internet browser to enter username and
passwordbull Access expires after 48 hours but will still show as Connected
Simply launch a browser window to re-authenticate
bull CFISD _VISITORbull Connection to Visitor will open an internet browserbull Complete the required fields on the entry formbull Between 730am and 230pm Visitor will need to await an approval
from the campus administration to be received through Visitorrsquosemail account
bull After 230pm until 1030pm Visitor will receive a code to enter
Questions Email iSupportcfisdnet
WIRELESS CERTIFICATE ERROR
Questions Email iSupportcfisdnet
bull This error may be encountered on any non-district computer or tablet (so only if you are connected to CFISD_BYOT or CFISD_Visitor
bull Simply click Connect to continue accessing the wireless network
LANDESK
bull New application for installing software and launching district websites
bull Installed on all computers during the summer of 2016
bull District tablets laptops and desktops without LANDESK (or still with Novell) will NOT connect to the network
bull If you see a computer without the LANDESK icon report it using the Technology service request system
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novellbull While Novell ZENWorks 11 was a great update from our
previous Novell ZEN Window version 6 we ran into various issues with both configuration and support
bull There was not a good way to deploy software en masse or by groups Each classroom lab or computer had to request software individually
bull No way to push software to computers You had to pull software by installing from the ZEN Window
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novell
bull As time went on error messages like Object Reference Error and Exception Error became more common We did not have a good way to resolve these errors
bull The ZEN Console (for back end configuration and software package creation) was web-based and not user friendly robust or scalable
bull Caused extremely slow login process
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESKbull Various options for replacement of ZENWorks were discussed Two POCs
were implemented ndash one for LANDESK and one for Microsoft SCCM
bull The POC of LANDESK at Anthony Middle School went very smoothly and we received positive feedback
bull The SCCM POC at Bang Elementary did not go as well
bull SCCM is used by quite a few school districts We contacted several of them and they were not happy with the product overall We would have lost functionality
bull LANDESK has also been willing to work with us and listen to our feedback about additional features After our POC with Anthony LANDESK actually implemented a suggestion we made into the next release of the LANDESK Console
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESK
bull LANDESK offers more features and functionality that are complementary to our software distribution process
bull It is also more powerful and offers patching software inventory full remote control and supplies much more information about computers
bull Also in removing Novell the login process speed has improved significantly
bull IE11 is coming Because we can push software with LANDESK we can finally upgrade computers to IE11
bull Technicians will be provided with access to the LANDESK Console giving them more opportunities to assist customers than ever before
Questions Email iSupportcfisdnet
LANDESK Computer Namingbull Old computer naming scheme
bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode
bull Ex 110S-123456
bull Downside Software for each computer had to be requested
bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or
Cart + - + 6 digit barcode
bull Ex 302T104-123456
bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Indoor Campus Wireless Access ndashMaking It Happen
Questions Email iSupportcfisdnet
Outdoor Campus Wireless Access ndash Making It Happen
bull Outdoor access pointsbull Very powerfulbull Weather resistantbull Extends up to 300 feet into parking lot
and bus area
Questions Email iSupportcfisdnet
Wireless ndash What an Access Point Looks Like
Questions Contact the CCC (Help Desk) at 281-897-4357 or enter a Technology Services Request
Access Point
NOT Access Points
Campus Wireless Access
bull There are 3 Wireless access options (SSIDs) at each campusbull CFISD_CPbull CFISD_BYOTbull CFISD_VISITOR
bull CFISD_CP ndashDistrict standard devices are setup to access this wireless network automatically
bull CFISD_BYOT ndashDistrict employees and students with a network login can access this wireless system through their personal device ndashcell phone tablet laptop computer
bull CFISD_VISITOR ndashVisitors (people without a district network login) can access this wireless network
Questions Email iSupportcfisdnet
Accessing the Wireless Networkbull CFISD_CP ndash use a standard district purchased laptop or
tablet
bull CFISD_BYOTbull Personal devices such as laptops tablets and phonesbull Limited to 3 devices per person (reset every 7 days)bull Connection will open an Internet browser to enter username and
passwordbull Access expires after 48 hours but will still show as Connected
Simply launch a browser window to re-authenticate
bull CFISD _VISITORbull Connection to Visitor will open an internet browserbull Complete the required fields on the entry formbull Between 730am and 230pm Visitor will need to await an approval
from the campus administration to be received through Visitorrsquosemail account
bull After 230pm until 1030pm Visitor will receive a code to enter
Questions Email iSupportcfisdnet
WIRELESS CERTIFICATE ERROR
Questions Email iSupportcfisdnet
bull This error may be encountered on any non-district computer or tablet (so only if you are connected to CFISD_BYOT or CFISD_Visitor
bull Simply click Connect to continue accessing the wireless network
LANDESK
bull New application for installing software and launching district websites
bull Installed on all computers during the summer of 2016
bull District tablets laptops and desktops without LANDESK (or still with Novell) will NOT connect to the network
bull If you see a computer without the LANDESK icon report it using the Technology service request system
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novellbull While Novell ZENWorks 11 was a great update from our
previous Novell ZEN Window version 6 we ran into various issues with both configuration and support
bull There was not a good way to deploy software en masse or by groups Each classroom lab or computer had to request software individually
bull No way to push software to computers You had to pull software by installing from the ZEN Window
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novell
bull As time went on error messages like Object Reference Error and Exception Error became more common We did not have a good way to resolve these errors
bull The ZEN Console (for back end configuration and software package creation) was web-based and not user friendly robust or scalable
bull Caused extremely slow login process
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESKbull Various options for replacement of ZENWorks were discussed Two POCs
were implemented ndash one for LANDESK and one for Microsoft SCCM
bull The POC of LANDESK at Anthony Middle School went very smoothly and we received positive feedback
bull The SCCM POC at Bang Elementary did not go as well
bull SCCM is used by quite a few school districts We contacted several of them and they were not happy with the product overall We would have lost functionality
bull LANDESK has also been willing to work with us and listen to our feedback about additional features After our POC with Anthony LANDESK actually implemented a suggestion we made into the next release of the LANDESK Console
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESK
bull LANDESK offers more features and functionality that are complementary to our software distribution process
bull It is also more powerful and offers patching software inventory full remote control and supplies much more information about computers
bull Also in removing Novell the login process speed has improved significantly
bull IE11 is coming Because we can push software with LANDESK we can finally upgrade computers to IE11
bull Technicians will be provided with access to the LANDESK Console giving them more opportunities to assist customers than ever before
Questions Email iSupportcfisdnet
LANDESK Computer Namingbull Old computer naming scheme
bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode
bull Ex 110S-123456
bull Downside Software for each computer had to be requested
bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or
Cart + - + 6 digit barcode
bull Ex 302T104-123456
bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Outdoor Campus Wireless Access ndash Making It Happen
bull Outdoor access pointsbull Very powerfulbull Weather resistantbull Extends up to 300 feet into parking lot
and bus area
Questions Email iSupportcfisdnet
Wireless ndash What an Access Point Looks Like
Questions Contact the CCC (Help Desk) at 281-897-4357 or enter a Technology Services Request
Access Point
NOT Access Points
Campus Wireless Access
bull There are 3 Wireless access options (SSIDs) at each campusbull CFISD_CPbull CFISD_BYOTbull CFISD_VISITOR
bull CFISD_CP ndashDistrict standard devices are setup to access this wireless network automatically
bull CFISD_BYOT ndashDistrict employees and students with a network login can access this wireless system through their personal device ndashcell phone tablet laptop computer
bull CFISD_VISITOR ndashVisitors (people without a district network login) can access this wireless network
Questions Email iSupportcfisdnet
Accessing the Wireless Networkbull CFISD_CP ndash use a standard district purchased laptop or
tablet
bull CFISD_BYOTbull Personal devices such as laptops tablets and phonesbull Limited to 3 devices per person (reset every 7 days)bull Connection will open an Internet browser to enter username and
passwordbull Access expires after 48 hours but will still show as Connected
Simply launch a browser window to re-authenticate
bull CFISD _VISITORbull Connection to Visitor will open an internet browserbull Complete the required fields on the entry formbull Between 730am and 230pm Visitor will need to await an approval
from the campus administration to be received through Visitorrsquosemail account
bull After 230pm until 1030pm Visitor will receive a code to enter
Questions Email iSupportcfisdnet
WIRELESS CERTIFICATE ERROR
Questions Email iSupportcfisdnet
bull This error may be encountered on any non-district computer or tablet (so only if you are connected to CFISD_BYOT or CFISD_Visitor
bull Simply click Connect to continue accessing the wireless network
LANDESK
bull New application for installing software and launching district websites
bull Installed on all computers during the summer of 2016
bull District tablets laptops and desktops without LANDESK (or still with Novell) will NOT connect to the network
bull If you see a computer without the LANDESK icon report it using the Technology service request system
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novellbull While Novell ZENWorks 11 was a great update from our
previous Novell ZEN Window version 6 we ran into various issues with both configuration and support
bull There was not a good way to deploy software en masse or by groups Each classroom lab or computer had to request software individually
bull No way to push software to computers You had to pull software by installing from the ZEN Window
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novell
bull As time went on error messages like Object Reference Error and Exception Error became more common We did not have a good way to resolve these errors
bull The ZEN Console (for back end configuration and software package creation) was web-based and not user friendly robust or scalable
bull Caused extremely slow login process
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESKbull Various options for replacement of ZENWorks were discussed Two POCs
were implemented ndash one for LANDESK and one for Microsoft SCCM
bull The POC of LANDESK at Anthony Middle School went very smoothly and we received positive feedback
bull The SCCM POC at Bang Elementary did not go as well
bull SCCM is used by quite a few school districts We contacted several of them and they were not happy with the product overall We would have lost functionality
bull LANDESK has also been willing to work with us and listen to our feedback about additional features After our POC with Anthony LANDESK actually implemented a suggestion we made into the next release of the LANDESK Console
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESK
bull LANDESK offers more features and functionality that are complementary to our software distribution process
bull It is also more powerful and offers patching software inventory full remote control and supplies much more information about computers
bull Also in removing Novell the login process speed has improved significantly
bull IE11 is coming Because we can push software with LANDESK we can finally upgrade computers to IE11
bull Technicians will be provided with access to the LANDESK Console giving them more opportunities to assist customers than ever before
Questions Email iSupportcfisdnet
LANDESK Computer Namingbull Old computer naming scheme
bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode
bull Ex 110S-123456
bull Downside Software for each computer had to be requested
bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or
Cart + - + 6 digit barcode
bull Ex 302T104-123456
bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Wireless ndash What an Access Point Looks Like
Questions Contact the CCC (Help Desk) at 281-897-4357 or enter a Technology Services Request
Access Point
NOT Access Points
Campus Wireless Access
bull There are 3 Wireless access options (SSIDs) at each campusbull CFISD_CPbull CFISD_BYOTbull CFISD_VISITOR
bull CFISD_CP ndashDistrict standard devices are setup to access this wireless network automatically
bull CFISD_BYOT ndashDistrict employees and students with a network login can access this wireless system through their personal device ndashcell phone tablet laptop computer
bull CFISD_VISITOR ndashVisitors (people without a district network login) can access this wireless network
Questions Email iSupportcfisdnet
Accessing the Wireless Networkbull CFISD_CP ndash use a standard district purchased laptop or
tablet
bull CFISD_BYOTbull Personal devices such as laptops tablets and phonesbull Limited to 3 devices per person (reset every 7 days)bull Connection will open an Internet browser to enter username and
passwordbull Access expires after 48 hours but will still show as Connected
Simply launch a browser window to re-authenticate
bull CFISD _VISITORbull Connection to Visitor will open an internet browserbull Complete the required fields on the entry formbull Between 730am and 230pm Visitor will need to await an approval
from the campus administration to be received through Visitorrsquosemail account
bull After 230pm until 1030pm Visitor will receive a code to enter
Questions Email iSupportcfisdnet
WIRELESS CERTIFICATE ERROR
Questions Email iSupportcfisdnet
bull This error may be encountered on any non-district computer or tablet (so only if you are connected to CFISD_BYOT or CFISD_Visitor
bull Simply click Connect to continue accessing the wireless network
LANDESK
bull New application for installing software and launching district websites
bull Installed on all computers during the summer of 2016
bull District tablets laptops and desktops without LANDESK (or still with Novell) will NOT connect to the network
bull If you see a computer without the LANDESK icon report it using the Technology service request system
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novellbull While Novell ZENWorks 11 was a great update from our
previous Novell ZEN Window version 6 we ran into various issues with both configuration and support
bull There was not a good way to deploy software en masse or by groups Each classroom lab or computer had to request software individually
bull No way to push software to computers You had to pull software by installing from the ZEN Window
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novell
bull As time went on error messages like Object Reference Error and Exception Error became more common We did not have a good way to resolve these errors
bull The ZEN Console (for back end configuration and software package creation) was web-based and not user friendly robust or scalable
bull Caused extremely slow login process
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESKbull Various options for replacement of ZENWorks were discussed Two POCs
were implemented ndash one for LANDESK and one for Microsoft SCCM
bull The POC of LANDESK at Anthony Middle School went very smoothly and we received positive feedback
bull The SCCM POC at Bang Elementary did not go as well
bull SCCM is used by quite a few school districts We contacted several of them and they were not happy with the product overall We would have lost functionality
bull LANDESK has also been willing to work with us and listen to our feedback about additional features After our POC with Anthony LANDESK actually implemented a suggestion we made into the next release of the LANDESK Console
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESK
bull LANDESK offers more features and functionality that are complementary to our software distribution process
bull It is also more powerful and offers patching software inventory full remote control and supplies much more information about computers
bull Also in removing Novell the login process speed has improved significantly
bull IE11 is coming Because we can push software with LANDESK we can finally upgrade computers to IE11
bull Technicians will be provided with access to the LANDESK Console giving them more opportunities to assist customers than ever before
Questions Email iSupportcfisdnet
LANDESK Computer Namingbull Old computer naming scheme
bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode
bull Ex 110S-123456
bull Downside Software for each computer had to be requested
bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or
Cart + - + 6 digit barcode
bull Ex 302T104-123456
bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Campus Wireless Access
bull There are 3 Wireless access options (SSIDs) at each campusbull CFISD_CPbull CFISD_BYOTbull CFISD_VISITOR
bull CFISD_CP ndashDistrict standard devices are setup to access this wireless network automatically
bull CFISD_BYOT ndashDistrict employees and students with a network login can access this wireless system through their personal device ndashcell phone tablet laptop computer
bull CFISD_VISITOR ndashVisitors (people without a district network login) can access this wireless network
Questions Email iSupportcfisdnet
Accessing the Wireless Networkbull CFISD_CP ndash use a standard district purchased laptop or
tablet
bull CFISD_BYOTbull Personal devices such as laptops tablets and phonesbull Limited to 3 devices per person (reset every 7 days)bull Connection will open an Internet browser to enter username and
passwordbull Access expires after 48 hours but will still show as Connected
Simply launch a browser window to re-authenticate
bull CFISD _VISITORbull Connection to Visitor will open an internet browserbull Complete the required fields on the entry formbull Between 730am and 230pm Visitor will need to await an approval
from the campus administration to be received through Visitorrsquosemail account
bull After 230pm until 1030pm Visitor will receive a code to enter
Questions Email iSupportcfisdnet
WIRELESS CERTIFICATE ERROR
Questions Email iSupportcfisdnet
bull This error may be encountered on any non-district computer or tablet (so only if you are connected to CFISD_BYOT or CFISD_Visitor
bull Simply click Connect to continue accessing the wireless network
LANDESK
bull New application for installing software and launching district websites
bull Installed on all computers during the summer of 2016
bull District tablets laptops and desktops without LANDESK (or still with Novell) will NOT connect to the network
bull If you see a computer without the LANDESK icon report it using the Technology service request system
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novellbull While Novell ZENWorks 11 was a great update from our
previous Novell ZEN Window version 6 we ran into various issues with both configuration and support
bull There was not a good way to deploy software en masse or by groups Each classroom lab or computer had to request software individually
bull No way to push software to computers You had to pull software by installing from the ZEN Window
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novell
bull As time went on error messages like Object Reference Error and Exception Error became more common We did not have a good way to resolve these errors
bull The ZEN Console (for back end configuration and software package creation) was web-based and not user friendly robust or scalable
bull Caused extremely slow login process
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESKbull Various options for replacement of ZENWorks were discussed Two POCs
were implemented ndash one for LANDESK and one for Microsoft SCCM
bull The POC of LANDESK at Anthony Middle School went very smoothly and we received positive feedback
bull The SCCM POC at Bang Elementary did not go as well
bull SCCM is used by quite a few school districts We contacted several of them and they were not happy with the product overall We would have lost functionality
bull LANDESK has also been willing to work with us and listen to our feedback about additional features After our POC with Anthony LANDESK actually implemented a suggestion we made into the next release of the LANDESK Console
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESK
bull LANDESK offers more features and functionality that are complementary to our software distribution process
bull It is also more powerful and offers patching software inventory full remote control and supplies much more information about computers
bull Also in removing Novell the login process speed has improved significantly
bull IE11 is coming Because we can push software with LANDESK we can finally upgrade computers to IE11
bull Technicians will be provided with access to the LANDESK Console giving them more opportunities to assist customers than ever before
Questions Email iSupportcfisdnet
LANDESK Computer Namingbull Old computer naming scheme
bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode
bull Ex 110S-123456
bull Downside Software for each computer had to be requested
bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or
Cart + - + 6 digit barcode
bull Ex 302T104-123456
bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Accessing the Wireless Networkbull CFISD_CP ndash use a standard district purchased laptop or
tablet
bull CFISD_BYOTbull Personal devices such as laptops tablets and phonesbull Limited to 3 devices per person (reset every 7 days)bull Connection will open an Internet browser to enter username and
passwordbull Access expires after 48 hours but will still show as Connected
Simply launch a browser window to re-authenticate
bull CFISD _VISITORbull Connection to Visitor will open an internet browserbull Complete the required fields on the entry formbull Between 730am and 230pm Visitor will need to await an approval
from the campus administration to be received through Visitorrsquosemail account
bull After 230pm until 1030pm Visitor will receive a code to enter
Questions Email iSupportcfisdnet
WIRELESS CERTIFICATE ERROR
Questions Email iSupportcfisdnet
bull This error may be encountered on any non-district computer or tablet (so only if you are connected to CFISD_BYOT or CFISD_Visitor
bull Simply click Connect to continue accessing the wireless network
LANDESK
bull New application for installing software and launching district websites
bull Installed on all computers during the summer of 2016
bull District tablets laptops and desktops without LANDESK (or still with Novell) will NOT connect to the network
bull If you see a computer without the LANDESK icon report it using the Technology service request system
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novellbull While Novell ZENWorks 11 was a great update from our
previous Novell ZEN Window version 6 we ran into various issues with both configuration and support
bull There was not a good way to deploy software en masse or by groups Each classroom lab or computer had to request software individually
bull No way to push software to computers You had to pull software by installing from the ZEN Window
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novell
bull As time went on error messages like Object Reference Error and Exception Error became more common We did not have a good way to resolve these errors
bull The ZEN Console (for back end configuration and software package creation) was web-based and not user friendly robust or scalable
bull Caused extremely slow login process
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESKbull Various options for replacement of ZENWorks were discussed Two POCs
were implemented ndash one for LANDESK and one for Microsoft SCCM
bull The POC of LANDESK at Anthony Middle School went very smoothly and we received positive feedback
bull The SCCM POC at Bang Elementary did not go as well
bull SCCM is used by quite a few school districts We contacted several of them and they were not happy with the product overall We would have lost functionality
bull LANDESK has also been willing to work with us and listen to our feedback about additional features After our POC with Anthony LANDESK actually implemented a suggestion we made into the next release of the LANDESK Console
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESK
bull LANDESK offers more features and functionality that are complementary to our software distribution process
bull It is also more powerful and offers patching software inventory full remote control and supplies much more information about computers
bull Also in removing Novell the login process speed has improved significantly
bull IE11 is coming Because we can push software with LANDESK we can finally upgrade computers to IE11
bull Technicians will be provided with access to the LANDESK Console giving them more opportunities to assist customers than ever before
Questions Email iSupportcfisdnet
LANDESK Computer Namingbull Old computer naming scheme
bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode
bull Ex 110S-123456
bull Downside Software for each computer had to be requested
bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or
Cart + - + 6 digit barcode
bull Ex 302T104-123456
bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
WIRELESS CERTIFICATE ERROR
Questions Email iSupportcfisdnet
bull This error may be encountered on any non-district computer or tablet (so only if you are connected to CFISD_BYOT or CFISD_Visitor
bull Simply click Connect to continue accessing the wireless network
LANDESK
bull New application for installing software and launching district websites
bull Installed on all computers during the summer of 2016
bull District tablets laptops and desktops without LANDESK (or still with Novell) will NOT connect to the network
bull If you see a computer without the LANDESK icon report it using the Technology service request system
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novellbull While Novell ZENWorks 11 was a great update from our
previous Novell ZEN Window version 6 we ran into various issues with both configuration and support
bull There was not a good way to deploy software en masse or by groups Each classroom lab or computer had to request software individually
bull No way to push software to computers You had to pull software by installing from the ZEN Window
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novell
bull As time went on error messages like Object Reference Error and Exception Error became more common We did not have a good way to resolve these errors
bull The ZEN Console (for back end configuration and software package creation) was web-based and not user friendly robust or scalable
bull Caused extremely slow login process
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESKbull Various options for replacement of ZENWorks were discussed Two POCs
were implemented ndash one for LANDESK and one for Microsoft SCCM
bull The POC of LANDESK at Anthony Middle School went very smoothly and we received positive feedback
bull The SCCM POC at Bang Elementary did not go as well
bull SCCM is used by quite a few school districts We contacted several of them and they were not happy with the product overall We would have lost functionality
bull LANDESK has also been willing to work with us and listen to our feedback about additional features After our POC with Anthony LANDESK actually implemented a suggestion we made into the next release of the LANDESK Console
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESK
bull LANDESK offers more features and functionality that are complementary to our software distribution process
bull It is also more powerful and offers patching software inventory full remote control and supplies much more information about computers
bull Also in removing Novell the login process speed has improved significantly
bull IE11 is coming Because we can push software with LANDESK we can finally upgrade computers to IE11
bull Technicians will be provided with access to the LANDESK Console giving them more opportunities to assist customers than ever before
Questions Email iSupportcfisdnet
LANDESK Computer Namingbull Old computer naming scheme
bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode
bull Ex 110S-123456
bull Downside Software for each computer had to be requested
bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or
Cart + - + 6 digit barcode
bull Ex 302T104-123456
bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK
bull New application for installing software and launching district websites
bull Installed on all computers during the summer of 2016
bull District tablets laptops and desktops without LANDESK (or still with Novell) will NOT connect to the network
bull If you see a computer without the LANDESK icon report it using the Technology service request system
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novellbull While Novell ZENWorks 11 was a great update from our
previous Novell ZEN Window version 6 we ran into various issues with both configuration and support
bull There was not a good way to deploy software en masse or by groups Each classroom lab or computer had to request software individually
bull No way to push software to computers You had to pull software by installing from the ZEN Window
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novell
bull As time went on error messages like Object Reference Error and Exception Error became more common We did not have a good way to resolve these errors
bull The ZEN Console (for back end configuration and software package creation) was web-based and not user friendly robust or scalable
bull Caused extremely slow login process
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESKbull Various options for replacement of ZENWorks were discussed Two POCs
were implemented ndash one for LANDESK and one for Microsoft SCCM
bull The POC of LANDESK at Anthony Middle School went very smoothly and we received positive feedback
bull The SCCM POC at Bang Elementary did not go as well
bull SCCM is used by quite a few school districts We contacted several of them and they were not happy with the product overall We would have lost functionality
bull LANDESK has also been willing to work with us and listen to our feedback about additional features After our POC with Anthony LANDESK actually implemented a suggestion we made into the next release of the LANDESK Console
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESK
bull LANDESK offers more features and functionality that are complementary to our software distribution process
bull It is also more powerful and offers patching software inventory full remote control and supplies much more information about computers
bull Also in removing Novell the login process speed has improved significantly
bull IE11 is coming Because we can push software with LANDESK we can finally upgrade computers to IE11
bull Technicians will be provided with access to the LANDESK Console giving them more opportunities to assist customers than ever before
Questions Email iSupportcfisdnet
LANDESK Computer Namingbull Old computer naming scheme
bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode
bull Ex 110S-123456
bull Downside Software for each computer had to be requested
bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or
Cart + - + 6 digit barcode
bull Ex 302T104-123456
bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK ndash Why Move from Novellbull While Novell ZENWorks 11 was a great update from our
previous Novell ZEN Window version 6 we ran into various issues with both configuration and support
bull There was not a good way to deploy software en masse or by groups Each classroom lab or computer had to request software individually
bull No way to push software to computers You had to pull software by installing from the ZEN Window
Questions Email iSupportcfisdnet
LANDESK ndash Why Move from Novell
bull As time went on error messages like Object Reference Error and Exception Error became more common We did not have a good way to resolve these errors
bull The ZEN Console (for back end configuration and software package creation) was web-based and not user friendly robust or scalable
bull Caused extremely slow login process
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESKbull Various options for replacement of ZENWorks were discussed Two POCs
were implemented ndash one for LANDESK and one for Microsoft SCCM
bull The POC of LANDESK at Anthony Middle School went very smoothly and we received positive feedback
bull The SCCM POC at Bang Elementary did not go as well
bull SCCM is used by quite a few school districts We contacted several of them and they were not happy with the product overall We would have lost functionality
bull LANDESK has also been willing to work with us and listen to our feedback about additional features After our POC with Anthony LANDESK actually implemented a suggestion we made into the next release of the LANDESK Console
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESK
bull LANDESK offers more features and functionality that are complementary to our software distribution process
bull It is also more powerful and offers patching software inventory full remote control and supplies much more information about computers
bull Also in removing Novell the login process speed has improved significantly
bull IE11 is coming Because we can push software with LANDESK we can finally upgrade computers to IE11
bull Technicians will be provided with access to the LANDESK Console giving them more opportunities to assist customers than ever before
Questions Email iSupportcfisdnet
LANDESK Computer Namingbull Old computer naming scheme
bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode
bull Ex 110S-123456
bull Downside Software for each computer had to be requested
bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or
Cart + - + 6 digit barcode
bull Ex 302T104-123456
bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK ndash Why Move from Novell
bull As time went on error messages like Object Reference Error and Exception Error became more common We did not have a good way to resolve these errors
bull The ZEN Console (for back end configuration and software package creation) was web-based and not user friendly robust or scalable
bull Caused extremely slow login process
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESKbull Various options for replacement of ZENWorks were discussed Two POCs
were implemented ndash one for LANDESK and one for Microsoft SCCM
bull The POC of LANDESK at Anthony Middle School went very smoothly and we received positive feedback
bull The SCCM POC at Bang Elementary did not go as well
bull SCCM is used by quite a few school districts We contacted several of them and they were not happy with the product overall We would have lost functionality
bull LANDESK has also been willing to work with us and listen to our feedback about additional features After our POC with Anthony LANDESK actually implemented a suggestion we made into the next release of the LANDESK Console
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESK
bull LANDESK offers more features and functionality that are complementary to our software distribution process
bull It is also more powerful and offers patching software inventory full remote control and supplies much more information about computers
bull Also in removing Novell the login process speed has improved significantly
bull IE11 is coming Because we can push software with LANDESK we can finally upgrade computers to IE11
bull Technicians will be provided with access to the LANDESK Console giving them more opportunities to assist customers than ever before
Questions Email iSupportcfisdnet
LANDESK Computer Namingbull Old computer naming scheme
bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode
bull Ex 110S-123456
bull Downside Software for each computer had to be requested
bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or
Cart + - + 6 digit barcode
bull Ex 302T104-123456
bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK ndash So Why LANDESKbull Various options for replacement of ZENWorks were discussed Two POCs
were implemented ndash one for LANDESK and one for Microsoft SCCM
bull The POC of LANDESK at Anthony Middle School went very smoothly and we received positive feedback
bull The SCCM POC at Bang Elementary did not go as well
bull SCCM is used by quite a few school districts We contacted several of them and they were not happy with the product overall We would have lost functionality
bull LANDESK has also been willing to work with us and listen to our feedback about additional features After our POC with Anthony LANDESK actually implemented a suggestion we made into the next release of the LANDESK Console
Questions Email iSupportcfisdnet
LANDESK ndash So Why LANDESK
bull LANDESK offers more features and functionality that are complementary to our software distribution process
bull It is also more powerful and offers patching software inventory full remote control and supplies much more information about computers
bull Also in removing Novell the login process speed has improved significantly
bull IE11 is coming Because we can push software with LANDESK we can finally upgrade computers to IE11
bull Technicians will be provided with access to the LANDESK Console giving them more opportunities to assist customers than ever before
Questions Email iSupportcfisdnet
LANDESK Computer Namingbull Old computer naming scheme
bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode
bull Ex 110S-123456
bull Downside Software for each computer had to be requested
bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or
Cart + - + 6 digit barcode
bull Ex 302T104-123456
bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK ndash So Why LANDESK
bull LANDESK offers more features and functionality that are complementary to our software distribution process
bull It is also more powerful and offers patching software inventory full remote control and supplies much more information about computers
bull Also in removing Novell the login process speed has improved significantly
bull IE11 is coming Because we can push software with LANDESK we can finally upgrade computers to IE11
bull Technicians will be provided with access to the LANDESK Console giving them more opportunities to assist customers than ever before
Questions Email iSupportcfisdnet
LANDESK Computer Namingbull Old computer naming scheme
bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode
bull Ex 110S-123456
bull Downside Software for each computer had to be requested
bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or
Cart + - + 6 digit barcode
bull Ex 302T104-123456
bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK Computer Namingbull Old computer naming scheme
bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode
bull Ex 110S-123456
bull Downside Software for each computer had to be requested
bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or
Cart + - + 6 digit barcode
bull Ex 302T104-123456
bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK Workspaces Launchpad
bull Contains links to website resources frequently used in the district
bull Contains network drive mappings such as the G drive
bull The scrollbar on the right side of the window will allow you to review all options
bull You can also maximize the window to see more options
bull To launch a link single-click the link
bull A browser window will open and provide access for your use
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Includes software that does not come preinstalled on the device
bull Click the 3 horizontal bars
bull Select Software Catalog
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window
bull The additional software will appear in the Software Catalog in alphabetical order
bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull To install a software title click the down arrow in the bottom left corner of the window
bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo
bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows
Questions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK Workspaces Software Catalog
bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window
bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown
Questions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK Workspaces Search Feature
bull The Search function is fully operational in the Software Catalog and Launchpad
bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed
bull Click Search and the software title will be brought to the forefront of the catalog
bull If the software you need is still not shown complete a service request to request the needed software
Questions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK Workspaces ndashDifferences from ZEN Window
bull All SPED software and Elementary software will create an icon on the desktop
bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop
bull All Secondary software will create Start Menu icons
bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon
bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop
Questions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK Workspaces Timeout
bull LANDESK Workspaces will time out after 1 hour of it being open
bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person
bull The Launchpad is still functional during this time
bull To fix simply close and open LANDESK Workspaces
LANDESK Workspaces is Timed Out
LANDESK Workspaces is Logged In
Questions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK ndash Windows 10 hellip Its Coming
bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11
bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10
bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed
bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)
Questions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK Patch Reboot Notification
bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java
bull Some patches require a reboot
bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot
bull You can set a reminder to reboot
bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing
Questions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK Planning Period
Questions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK Conversion Obstacles
Questions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
LANDESK Good-bye Novell
This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone
Questions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Printer Logic ndash A New Way to Connect to Printers
bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites
bull Printer Logic has many features that were not available before
bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs
bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer
bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull By default the folder tree on the left side of the screen will open itself based on the computers current location
bull If your location has more than one floor you may need to expand the tree on the left side
bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer
bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer
bull Click Yes
bull An installation box appears during the printer install Afterwards a success message will appear
bull The printer is now installed
Questions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Printer Logic ndash Connect to a Network Printer
bull New feature coming soon
bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers
bull To add a printer simply click it on the map
Questions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money
bull Utilizes existing network infrastructure
bull Extremely similar to regular phones
bull More features at less cost
bull Quality same or better than regular phones
bull Mobility ndash Moving to a different room or desk Just move your phone and you are done
Questions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
VOIP ndash Voice Over Internet Protocol Phones
Cisco 7841 IP Phone
Questions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
VOIP Status ndash Fully Complete
Bleyl MS
Windfern HS
Carlton Center
CyFair Annex
Lamkin ES
Andre ES
Arnold MS
CySprings HS
CyFair HS
CyPark HS
Hopper MS
The following campuses have completely been cut over to VOIP
Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
VOIP Status ndash VOIP Phones Deployed
Langham Creek HS
CyRidge HS
CyLakes HS
CyRanch HS
CyFalls HSCyCreek HS
CyWoods HS
Jersey Village HS
The following campuses have had VOIP phones installed
Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon
Questions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
VOIP Dialing
bull DIAL 911 OR 9-911 for Emergencies
bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department
bull Internal Campus ndash 4 Digit Extension
bull Campus to Campus ndash 10 Digit Number
bull Local Calling ndash 9+10 Digit Number
bull Long Distance ndash 9+1+10 Digit (Limited to office phones)
bull Voicemail Service ndash Indicator on handset will light up RED
bull Faxing Service ndash 9+1+10 Digit Number
Questions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display
bull Errors such as ldquoPhone Registeringrdquo
bull Unable to makereceive calls
bull Voicemail
bull Create an iSupport Service Request or email iSupportcfisdnet
VOIP Issues
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Entering an iSupport Service Requestbull In the LANDESK Workspaces
Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser
bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer
Questions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Entering an iSupport Service Requestbull The mySupport
page opens
bull In the bottom left of the screen there is an option for Service Request
bull Single click the Service Request icon
Questions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Entering a Service Requestbull First select a category as seen to
the rightbull The ticket form will open pre-populated with your user
account informationbull Enter the required fields along with a description of the
request or issue Be as specific as possible
bull Click the Save buttonbull You will receive an
automatically generated email from the mySupport system with the information you provided in the request
Questions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER
Questions Email iSupportcfisdnet
bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts
bull Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Technology Services Website
httpwwwcfisd-technologyservicesnet
Thank YouQuestions Email iSupportcfisdnet
Thank YouQuestions Email iSupportcfisdnet