CeTreiva Whitmore Lockett724 Emporia Loop

McDonough, GA 30253Home: (470) 287-1037 Cell: (479) 561-9889

Email: cetreiva_w@yahoo.comObjectiveLooking for a Secretary or Customer Service Representative position for any company utilizing exceptional organization and customer service skills necessary to make a positive contribution to any organization.Summary of Qualifications:

Excellent verbal and written communication, multi-tasking, and teamwork skills

Tremendous skills in providing excellent customer service skills Immense knowledge of Microsoft Office Systems, Office Equipment,

Computers and the ability to learn billing software and electronic medical records

Strong attention to detail and superior time management skills Unyielding ability to communicate well with patients and medical staff Prior experience as a medical records clerk in a medical office setting Strong capability to follow OSHA/HIPPAA guidelines

Education: Jan 2012- Jul 2013 Antonelli College Hattiesburg, MS Associates Degree, Accounting Aug 1989- May 1991 University of Arkansas Fort Smith, AR

General StudiesField Related Experience: Secretary/Bookkeeper, American Board of Cardiovascular Perfusion,Hattiesburg, MS August 2013-October 2015

Prepare bank deposits of payments received from customers and other sources, and then enter the payments into the accounts receivable system.

Reconcile the company's monthly bank statements, researching and correcting any discrepancies.

Perform clerical duties, such as maintaining paper and electronic files, and opening and sorting mail

Purchase supplies and equipment as authorized by management Monitor office supply levels and reorder as necessary Pay any debt as it comes due for payment Issue invoices to customers

Accounting Internship, Camellia Home Health Services, Hattiesburg, MSJan 2012- Jun 2013

Review and verify invoices and check requests Sort, code and match invoices Set invoices up for payment Prepare and process electronic transfers and payments Produce monthly reports Correspond with vendors and respond to inquiries Provide supporting documentation for audits

Production Worker, Rheem Manufacturing Company, Fort Smith, ARJun 2009- Sep 2011

Assemble wiring harnesses Line work on AC and Heating units

Driver Recruiter/Data Entry Clerk, West Park Services, Fort Smith, AR Jan 2008- Mar 2009

Assisted with the application process for truck driving jobs of new and experienced truck drivers

Screened and sent applications via email to various truck driving companies Entered data into the computer to help better process each applicant Called and ensured each applicant that was accepted had all paperwork and

bus tickets in order to attend orientationCustomer Service Representative, USA Truck, Fort Smith, ARJul 2003- Jul 2007

Scheduled inbound and outbound loads for Rheem with approximately 25 different trucking companies across the United States

Answered multi-line telephone, routed calls, and took messagesMedical Records Clerk, Cooper Clinic, Fort Smith, ARSep 2001- Mar 2003

Maintained patient files and retrieved files for scheduled appointments Initiated records for new patients and created computer index; prepared file

labels; maintained filing statistics; audited filing sequence Responded to requests for medical records; processed letters and reports;

answered and directed telephone calls Retrieved patient schedules from computer system; distributed lab reports to

physicians and materials to other departments; requested information from various departments, responded to correspondence requests

Made photocopy records and documents for billing and/or legal services, sent and received information via facsimile machine

Military experience:77F Petroleum Supply Specialist, US Army, Fort Benning, GAJan 1992- Oct 2003

Ordered and supplied petroleum products (oil, gas, and lubricants) for a battalion of 1500 soldiers

Dispensed fuel for all vehicles in the battalion Maintained accountability of all petroleum products Deployed to Somalia and Bosnia during wartime situations

Scholastic Honors/Awards Presidents Honor Roll/4.0 GPA Dean’s List Army Commendation Medal Good Conduct Medal (2) Army Expeditionary Medal