Certified

Expert

Change Management

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CONTENTS

#1

Learning Promise

Quick Snapshot

Learning Experience

#2

Learning Anchors

Point of View

Program Snapshot

Evaluation Criteria

Module Details

Course Curriculum

#3

Commercials

Calendar

Connect with Us

Registration Details

#5 Learn from our Best Consultants

Architects

#4

Aon Hewitt Learning Center is on a mission to provide real learning to help HR impact business outcomes. We bring together our consulting insights and capability building expertise to create highly-specialized learning journeys for HR professionals.

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LEARNING PROMISE

Effective Partnership

Technical Expertise

Business Acumen

Gain leaders’ trust to sharpen the human capital agenda

Understand business imperatives, connect people initiatives

Navigate across contexts to create tangible impact

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QUICK SNAPSHOT Alumni refer

someone for an AHLC course

40%

200

HR leaders are a part of our alumni community

8000

Is the median participant experience

Alumni feel empowered to drive business

results

10 years

80%

HR professionals have received training via our

courses

1

2

Flagship certificate courses for HR professionals

Bespoke HR capability journeys for organizations

Our Capabilities

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LEARNING EXPERIENCE

Registration

E-Learnings

Online Discussion

Learning Lab

Assignment

Comprehensive Assessment

Get your courseware

Connect with peers

Learn from our best consultants

Reinforce your learning

Certify your learning

Register

Point of View Our Learning Anchors

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CHANGE DRIVERS

Internal Factors External Factors

Management Change

Organization Change

Intrapreneurship

Change Objective

Change Strategy

Change Impact

Economics

Competition

Globalization

Legislation

Demographics

Technology

Digital Economy, Shared Economy, GST Bill

US and China relationship, Industry Convergence

Artificial Intelligence, Internet of Things (IoT)

Emergence of Africa, Multipolar world, Oil prices

Climate Change, Migration laws in the US

Urbanization, Millennial workforce

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DEFINE: CHANGE MANAGEMENT

Change Management is the structured process that guides how we lead the people side of change in order to achieve a desired outcome. Effective change management

recognizes that change occurs at two levels:

At the individual level: Understanding and managing your

own reactions to change. Supporting others in their

understanding, readiness, and adoption to change

At the organization level: A set of tools, templates, and resources for projects to drive

effective change. A core competency for all colleagues to

become catalysts for change

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INDIVIDUAL CHANGE CURVE

Resistance

Over-

Confidence

Disengagement

“Valley of Despair”

Letting Go

Testing

Rationalizing

Integrating

Enga

gem

ent L

evel

Time

Individual’s typical journey with effective change management

The Individual Change Curve is unavoidable and expected as colleagues learn and grow through the change event. Change Management helps minimize the depth and duration of disengagement and accelerate the value of your change initiatives.

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AON HEWITT CHANGE MANAGEMENT METHODOLOGY

Aon Hewitt Change Management Framework

Aon Hewitt Change Management Methodology

“How to think about it” “How to do it”

Provides a model to help you think about colleagues’ common responses to change

so you can assess needs and plan for change appropriately.

Provides the structured approach to facilitate the planning and execution of

change.

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AON HEWITT CHANGE MANAGEMENT FRAMEWORK

Corporate Transactions

Business Transformation

Function Transformation Restructuring Workforce

Strategies Program

Implementation

Leadership Stakeholder Management Communication Measurement Organizational

Structure

Staffing Capability &

Capacity

Policy & Processes

Rewards & Performance

Build Momentum Enable Change

THE HOW: Organizations enable

individual change by focusing on

eight common levers

THE DESIRED RESULT:

Changing behavior requires addressing

four common employee responses

THE WHAT: Organizations face different types of change

Understanding Emotion Ability Intent

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TOOLS AND SKILLS

Understand the change management

efforts and associated timing to

plan the work

Support project/ change stabilization

and transfer knowledge

Develop and deliver stakeholder

interventions to create an agile

organizational culture

Determine best change interventions

for impacted stakeholders

Sustain Enable Engage Plan

Focused on enabling key stakeholder groups, assessing readiness, delivering

communication and training

Focused on identifying what is changing, for whom, and the plans to engage and prepare

the organization

Course Curriculum Lead the people side of change

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PROGRAM SNAPSHOT

Online Learning Modules* Online Discussion Boards*

Learning journey spanning across four contact classes and a comprehensive online assessment

Day 1 Day 2 Assessment

*Active for one year

Enable Culture

Plan for Success

Uncover Change

Sustain Impact

Final Assessment

Engage Stakeholders

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EVALUATION CRITERIA

40%

20%

20%

10%

10% E-Learnings

Online Discussion

Class Participation

Assignments

Final Assessment

• Final Assessment can only be taken after attending all five modules

• Minimum 50% is required in the final

assessment

• At least 50% aggregate score is required to complete the certification

MODULE DETAILS

Objectives

Outcomes

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• Understand impact of mega trends and disruptions on the organization; classify different types of change

• Get an overview of the psychology of change and understand different forms of change resistors

• Navigate organization change by understanding competencies to become change catalysts

• Determine the business case for change by clearly articulating benefits

• Understand how to identify big changes and prepare for them

• Understand the impact of the VUCA world on change management efforts

• Have a deep understanding of change and accompanying difficulties and challenges

• Develop influencing strategy for stakeholders

1 Uncover Change Make a business case for change

MODULE DETAILS

Objectives

Outcomes

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• Define guiding principles on change management as per the future state vision

• Identify business sponsors and understand risks

• Conduct change impact analysis for key stakeholder groups and influencers

• Create project plan and kick-off the change management team

• Get business buy-in on the change roadmap

• Develop a governance structure to ensure clarity of roles and responsibilities

• Define integration approach for different work streams

• Set a change measurement process and configure right metrics

2 Plan for Success Assess impact and readiness for change

MODULE DETAILS

Objectives

Outcomes

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• Assess the change readiness of individuals and the organization as a whole

• Understand the support required by various stakeholder groups in order to play their role in the change management process

• Develop and deliver targeted communications to stakeholders and incorporate feedback

• Develop and refine an integrated approach addressing specific change needs

• Emerge as leaders confidante on managing change

• Identify and mobilize HR and business change network

3 Engage Stakeholders Determine the best change interventions

MODULE DETAILS

Objectives

Outcomes

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• Create a support structure through people policies and systems to facilitate change adoption

• Identify and plan for the capability gaps in workforce to bring desired results

• Create flexible plans based to ensure success of change management

• Bring out key messages to target audience to ensure adoption of change

• Learn to leverage the impact of change networks

• Enable mechanisms for two-way feedback to determine effectiveness

4 Enable Culture Manage critical strategic initiatives

MODULE DETAILS

Objectives

Outcomes

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• Understand the need to make change stick in the organization

• Identify challenges to sustaining change in the long-term

• Conduct regular listening interventions to ensure stakeholder adoption

• Understand the characteristics of an agile organization

• Provide support during change effort stabilization period

• Measure and monitor business adoption and support continuous improvement

• Develop mechanisms to sustain desired behaviors

5 Sustain Impact Accelerate stabilization

Architects Access the best minds in the industry: experiences, insights, growth. Delivered.

LEARN FROM OUR BEST CONSULTANTS

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Sankalp is an experienced consulting professional with more than 12 years of experience (10 plus in HR consulting with Aon , Accenture Strategy and Mercer Consulting and the balance in a APAC wide Total Rewards role with Baxter Healthcare). He has a specialization in organization effectiveness, leadership development, and HR merger management, with experience in India and in the larger Asia Pacific region.

At Aon, he leads the leadership development sub practice nationally and works with clients on organization effectiveness and talent/leadership development related interventions. He works primarily with large business houses on designing, implementing, sustaining and measuring RoI from group wide programs.

Sankalp is a certified Hogan assessor and coach. Some of his key clients include - Ashland Inc, Aditya Birla Group, BAE Systems, Birla Tyres, Cairn Energy, Celestica, HDFC Bank, Max Group, Microsoft, Mylan Laboratories, Patni Computers, Renesas Electronics, SMS Siemag, Tata Communications, Tata Motors, Fuji Xerox and Vedanta Resources.

Sankalp has a Masters degree in Economics from the Delhi School of Economics.

Sankalp Mohanty Leader,

Aon Hewitt Knowledge Center

Sankalp’s Mantra Innovation distinguishes between a leader and

a follower Steve Jobs

LEARN FROM OUR BEST CONSULTANTS

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Pritish manages the Aon Hewitt Learning Center (AHLC) portfolio. In his role, he directly leads the business operations, sales and go-to market strategy for AHLC. He also supports content creation initiatives for various priority modules in HR and manager capability. He enjoys facilitation and often leads public programs for AHLC, apart from facilitator capability building initiatives. In his new role, Pritish also helps drive the commercial strategy of the consulting business by focusing on new business incubation. He also leads the Aon Hewitt Knowledge Center, that drives the sales excellence and knowledge management agenda of the organization. Pritish has actively contributed to Aon’s flagship research: Top Companies for Leaders and Best Employers. He has published articles such as Engaged Leaders Drive Engagement and Best Practices in Global Mobility. In his earlier role, he was a part of a regional team which designed the Best Employers 2.0 framework.

Pritish Gandhi Leader,

Aon Hewitt Learning Center

Pritish’s Mantra We shape our buildings; thereafter they shape us

Winston Churchill

LEARN FROM OUR BEST CONSULTANTS

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Raswinder manages the delivery of Aon’s Engagement & Culture Practice for the West Region. He is instrumental in ensuring that Aon’s delivery is always cutting edge and is consistently finding new levels of quality and depth of advisory.

He has worked with clients in sectors ranging from BFSI , Pharmaceuticals, FMCG, Engineering to Manufacturing within India and Globally. He has a fundamental grounding in survey and research techniques from his stints with human capital research organizations.

He brings with a plethora of practical knowledge and best practices through his extensive experience in consulting, research and Corporate HR. He also leads the delivery of Learning Certification Programs.

He started his career with Deloitte Consulting Human Capital Practice and then worked with CEB as a part of the Total Rewards practice. In his latest stint before joining Aon, He led HR Strategy and Projects at Snapdeal where he worked directly with HR and Business leaders to create people frameworks to solve business realities. He has a degree in Mechanical Engineering and is a post graduate from Symbiosis Institute of Management Studies (SIMS).

Raswinder Jit Singh Senior Consultant, Engagement and

Culture

Raswinder’s Mantra Knowledge comes but Engagement lingers

-Lord Tennyson

Registration Details Take the leap: simple three step registration and welcome real learning

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COMMERCIALS, CALENDAR & CONNECT WITH US

Connect with us aonahlc@aon.com

011 39585050 Course Fee (inclusive of taxes)

₹45,000 Participation will be confirmed post payment

Learning Center Classroom sessions

16 hours

Online Discussion Board Active for one year

Participant Handbook Pre-reads 10 hours

Certification Aon Hewitt Certified

Change Management Expert

Course Calendar Click to view

Terms & Conditions Click to view

CONTACT US Aon AHLC Inquiry Mailbox: aonahlc@aon.com Amit Kumar: amit.kumar.29@aon.com