Certification Program Online Training Virtual Classdownloads.genetec.com/Stratocast/Training/Stratocast Certification... · © 2013 Genetec Inc. OFFICIAL STRATOCAST LAUNCH PARTNERS

© 2013 Genetec Inc. O FF I C I A L ST R A T O C A ST L A UN C H P A R T N E R S

Certification Program

Online Training Virtual Class

COMPANY CONFIDENTIAL

Audio Options:

• Mic & speakers

• Genetec Phone Conferencing System

Access code: 713860#

Toll Free Number: 1-877-698-2978

International Toll Number: 1-212-786-7191


Agenda

• Introduction

• Integrator Interface

• Integrator Configuration

• Client Management

• Camera Management

• Client Interface and Tasks

• Advanced Options

• Troubleshooting

• Questions

Online certification exam details

to be sent via email on Thursday.

Stratocast certification (80% grade

on the exam) will be required to

contact support by phone.


INTRODUCTION


Introduction

Training goals and intended audience

• provide basic information on using and configuring Stratocast

• integrator focus with respect to configuration

• client information presented to help with supporting end users

• intended for integration partners who will be installing and supporting Stratocast


Introduction

What is Stratocast?

• cloud-based video monitoring system using Microsoft Windows Azure platform

• no need for on-site servers

• updates done by the Stratocast team every few months

• cameras only need an internet connection to provide video

• clients only need an internet connection and supported browser for viewing

• easy and quick client and camera setup and configuration

• intuitive interface for clients, keep it simple


Stratocast Architecture

Video surveillance IP cameras and appliance

Web client IE, Firefox, Chrome, and Safari

Windows and Mac

Smartphones and tablets Android, iOS, Windows Phone 8, and Windows 8

Video stream (TCP)

Legend

TCP communication

Outbound Port usage

TCP 5500 Control commands

TCP 556 Video streaming port

Outbound Port usage

TCP 80, 443, 8080, 8081 HTTP communication Axis dispatch servers

TCP 21001 to 21050 Camera upload video streaming

Outbound Port usage

TCP 18100 Control commands

TCP 18101 to 19101 Video streaming port

Outbound Port usage

TCP 80, 443 Portal page

TCP 943 Security validation port

TCP 4530 Video streaming port

Security Center Federation Hybrid cloud and on-premise systems


Introduction

Hardware, operating systems, browsers, and mobile devices supported

Hardware requirements:

Windows: 32 or 64 bit (64 bit support for IE only)

1.6 GHz processor

1 GB of RAM

DirectX 9 graphics device with WDDM 1.0 driver

Macintosh (Intel-based):

Intel Core Duo 1.83 GHz processor

1GB of RAM

Operating systems and browsers:

Windows 7 and 8 - Microsoft Internet Explorer 9 & 10

Google Chrome 24

Mozilla Firefox

Mac OS 10.5.7 and later – Apple Safari 6

Mobile apps available for:

Apple iOS6 devices (iPhone, iPad)

Google Android 4 devices

Windows 8 devices (Phone 8, Surface, etc.)

Software requirements:

Microsoft Silverlight 5

Cookies and JavaScript# enabled

Do not use compatibility view


Introduction

COMPANY CONFIDENTIAL 8

Getting started (basics):

1. Validate account and log on

2. Set up your preferences and other users

3. Add a client

4. Add cameras to the client

5. Modify camera settings

6. Training and supporting clients

7. Advanced options

8. Troubleshooting common problems


INTEGRATOR INTERFACE


Integrator Interface

Basic activation and navigation in Stratocast:

1. Activate your account

2. How to log on and off




3. Add a client




7. Advanced options




Activate your account



How to log on and off


INTEGRATOR CONFIGURATION


Integrator Configuration

Integrator setup:

1. Change your personal preferences

2. Add other integrator users

3. Modifying and deleting integrator users




3. Add a client




7. Advanced options




Changing your personal preferences

Language change: must log off

and back on to take effect



Add other integrator users



3 types of users:

User type

Number

of users

Add & modify

integrator users

Add & modify

clients and cameras

View cameras

and video

Integrator administrator 1 yes yes yes

Integrator user >1 no yes yes

Client administrator 1 no no yes


CLIENT MANAGEMENT


Client Management

Basic client setup:

1. Add a client

2. Fill in all client information

3. Add a client administrator

4. How to modify or delete a client

5. How to modify or delete a client administrator




3. Add a client




7. Advanced options



Client Management

Add a client


Client Management

Fill in all client information


Client Management

Add a client administrator


Client Management

How to modify or delete a client and administrator

edit client account edit administrator


Client Management

Demonstration



CAMERA MANAGEMENT


Camera Management

Basic client setup:

1. Check camera prerequisites

2. Add a camera

3. Hit the One-Click Camera Connection button

or set to always connect

4. Set the camera configuration

5. Adjust camera settings not in configuration

6. Set up camera recording

7. Modify camera motion detection settings

8. Set up camera memory card (if present)




3. Add a client




7. Advanced options



Camera Management

Check camera prerequisites

make sure camera is supported by Stratocast (see www.Stratocast.com for camera list)

check if the firmware on the camera is at least the version in the supported camera list

if camera was previously added to a VSaaS (Video Surveillance as a Service) system or the Axis

Video Hosting System, make sure it has been unregistered prior to adding to Stratocast

if camera was previously used on a video management system, perform a factory reset

make sure you have the serial number and OAK (Owner Authentication Key)

make sure the firewall ports that are used by the camera are not blocked

if using at night, make sure camera is a day/night model


Camera Management


Camera enrollment:

1. Add camera to Stratocast

2. Stratocast registers the camera on

the AVHS dispatch service

3. Camera is plugged in and online

4. Press One-click camera connection

button, or set “Enable AVHS” to

“Always” in camera’s web page

5. Camera connects to the AVHS

dispatch service

6. AVHS dispatch service tells the

camera where to connect

7. Camera connects to Stratocast AVHS Dispatch Service

1

2

5

6

7

3 4

web client


Camera Management

Add a camera


Camera Management

Add a camera


Camera Management

Hit the One-Click Camera Connection button


Camera Management

Set to always connect

If you do not have a camera with a

One-Click Camera Connection button,

or are unable to use it:

go to the camera’s web page

Setup

Basic Setup

TCP/IP

Services

click “Enable AVHS”

set to “Always”

save the changes


Camera Management

Set the camera configuration

Subscription

Configuration


Camera Management

Camera states:

Camera state Description

Creating in process of adding the camera, entering camera information

Waiting for

connection

camera identified, waiting for the camera to be assigned to Stratocast

through the Axis dispatch servers

Connected camera has been recognized by Stratocast, waiting for video configuration

details (resolution, recording type, etc.)

Active video configuration has been set, camera is ready for use in Stratocast

Error there was a problem with the S/N or OAK and the camera cannot be added;

the only option is to edit the camera settings and delete the camera

Deleted camera and all video removed, no longer listed in client’s cameras


Camera Management

Adjust camera settings not in configuration


Camera Management

Set up camera recording

The Edge subscription stores recorded

video on the camera’s memory card.

Continuous is the only recording type.

SD, SD+, HD, and HD+ subscriptions have

Stratocast storage capabilities, either

continuous or on motion.

“Camera continuous, cloud on motion”

used for video trickling – video stored on

camera memory, motion and bookmark

video copied to Stratocast storage.


Camera Management

Modify camera motion detection settings

Sensitivity: responsiveness to image changes

Motion alert on: level of motion to pass above

to indicate motion has started

Motion alert off: level of motion to pass below

to indicate motion has stopped


Camera Management

Set up camera memory card (if present)

• restart your camera after inserting a

memory card (may take approx. 3 minutes)

• normal “Edge recording status” is “Ready”

• for best performance, occasionally format the memory card on the camera

• formatting erases all files and installs a new file system on the memory card


Camera Management

Demonstration



CLIENT INTERFACE AND TASKS


Client Interface and Tasks

Client training and use:

1. How to set client preferences

2. How to view cameras

3. Controlling PTZ cameras

4. Reviewing recorded video

5. Setting and reviewing bookmarks

6. How to check exported video

7. How to view camera settings

and refresh thumbnails




3. Add a client




7. Advanced options




How to set client preferences

• same procedure as an integrator user

• must log off and back on for language

change to take effect



How to view cameras



Controlling PTZ cameras

static viewing mode PTZ control mode



Controlling PTZ cameras



Reviewing recorded video



Reviewing recorded video

White: recorded video

Grey: still being verified

Black: no recorded video

Purple: time in the future

Green: motion percentage



Exporting recorded video



Setting and reviewing bookmarks



Setting and reviewing bookmarks



How to check exported video

1 GB of Vault storage space per user

Vault is permanent storage for exported clips, recorded video is kept in temporary storage

Both exported and recorded video are kept on the Stratocast cloud storage devices



How to view camera settings and refresh thumbnails



Demonstration



ADVANCED OPTIONS


Advanced Options

Advanced configuration:

1. Security Center overview

2. How to know when to use

Remote Users vs. Federation Users

3. Setting up a Remote Monitoring User

4. Setting up Federation Users




3. Add a client




7. Advanced options



Advanced Options

Security Center overview


Advanced Options

How to know when to use Remote Users vs. Federation Users

Camera in

Yellowknife

Integrator offering

monitoring services

Security Center

system (Ottawa)

Security Center

system (Vancouver)

Federation

user (Ottawa) Federation

user (Vancouver)

Remote

monitoring

user


Advanced Options

Setting up a Remote Monitoring User


Advanced Options

Setting up Federation Users


Advanced Options



Advanced Options



TROUBLESHOOTING


Troubleshooting

Problem: Camera not connecting

• Does not change from the “waiting for connection…” to the “connected” state within 10 minutes of

hitting the one-click camera connection button or if camera is configured to always connect

(applicable for Axis cameras only)

• Six troubleshooting steps:

1. Check that the default ports are open on any network firewalls

2. Ping the Axis dispatch servers from the camera

3. Checking the camera’s default gateway

4. Checking the Axis camera’s DNS server addresses

5. Checking the camera’s server settings

6. Restoring the server settings on an Axis camera


Troubleshooting

Step 2 - Ping the Axis dispatch servers from the camera:

• Open a web browser and enter the following URL to ping the host name:

http://<camera_ip>/axis-cgi/pingtest.cgi?ip=dispatchse1-st.axis.com

• If the ping is successful, try to add the camera again


Troubleshooting

Step 2 - Ping the Axis dispatch servers from the camera:

• If you get no response, try to ping using the IP address:

http://<camera_ip>/axis-cgi/pingtest.cgi?ip=195.60.68.120

• If you can ping the dispatch servers using the IP address, there may be a problem with the Domain

Name System (DNS) – move on to step 4: checking the Axis camera’s DNS server addresses

• If you still do not get a response, check the camera’s default gateway (covered in step 3)


Troubleshooting

Step 3 – Checking the camera’s default gateway

• Make sure you have tried to ping the Axis dispatch servers first

• Connect to the camera’s web page

• Go to the Basic Setup section, and click on TCP/IP


Troubleshooting

Step 3 – Checking the camera’s default gateway

• In the IPv4 Address Configuration section, verify that the Default Router field has a valid IP address

• If using a static IP address instead of DHCP, important to verify the Default Router address

• Try to add the camera again; if it still will not go to the “Connected” state, move on to step 4 –

checking the DNS settings


Troubleshooting

Step 4 - Checking the Axis camera’s DNS server addresses:


• Go to Setup

System Options

Network

TCP/IP

Advanced


Troubleshooting

Step 4 - Checking the Axis camera’s DNS server addresses:

• In the DNS Configuration section, select:

Obtain DNS server address via DHCP

use if your camera is using DHCP, click

“view” to verify the DNS servers used

Use the following DNS server address

select this option if your camera is not using DHCP and you know the DNS server

address; can test using the Google public DNS IP addresses – 8.8.8.8 and 8.8.4.4

• If using a static IP address, make sure you have valid DNS and NTP server addresses

• Go back to step 2 and try to ping

the Axis dispatch servers again


Troubleshooting

Step 5 – Checking the camera’s server settings

• Make sure you have attempted to ping the Axis dispatch servers and checked the camera’s default

gateway


• Go to Setup, click on System Options, then Advanced, and Plain Config

• Under the “Select Group” drop-down menu, choose RemoteService and click on the “Select Group”


Troubleshooting

Step 5 – Checking the camera’s server settings

• In the Server List field, if you see a “Stratocastxxx.cloudapp.net” address, delete the camera from

Stratocast and try to add the camera again in 10 minutes

• If you do not see this address in the Server List field, or the camera

still will not go to a connected state after adding the camera again,

move on to step 6 – restoring the server settings on an Axis camera


Troubleshooting

Step 6 – Restoring the server settings on an Axis camera

• Verify that you have tried to ping the Axis dispatch servers, checked the camera’s default gateway,

and checked the server settings for the camera


• Go to the Setup section, click on System Options, then Maintenance


Troubleshooting

Step 6 – Restoring the server settings on an Axis camera

• Under Maintain Server, click on Restore to reset the camera to the original factory default settings

• If you are using a static IP address, click Setup, System Options, Network, TCP/IP, Advanced and

re-enter the DNS addresses

• Try to add the camera again

• If the camera still will not change to Connected, please contact the Stratocast support team for

more assistance


Troubleshooting

Problem: Axis camera still running the Axis Video Motion Detection application

• needs to be disabled for the camera to work properly in Stratocast

• go to the camera’s web page (username: root, password: OAK with no –s, uppercase)

• under Setup, go to Applications, then Overview

• select the Axis Video Motion Detection in the Installed Applications section

• click on Stop, then Remove

• restart the camera through the web page or Stratocast


Troubleshooting

Problem: Camera disconnected (red) in Stratocast

• check if the camera has network connectivity

(go to the camera’s web page - username: root, password: OAK in uppercase with no –s)

• check if the camera is recording in Stratocast

• verify camera power connection

• hard reset the camera (unplug power for 10 seconds, then plug back in)


Troubleshooting

Problem: “Failure of the edge recording storage” email notification

• restart the camera and check the Edge recording status

• try to play a video sequence stored on the camera (not trickled video)

• back up any important video (if possible) and format the camera’s memory card

• may need to manually format the card from the camera’s web interface (if EXT4 file system is not

working, try formatting in VFAT instead)

• if still not working, replace the memory card


Troubleshooting

Problem: “Motion detected on camera” email notification when no motion present

(or no notification when there has been motion)

• check motion detection settings

• sensitivity may be too high (false motion due to noise) or too low (not picking up changes)

• motion on and off percentages may be too close (no differentiation between on and off)

• percentages may be too high or too low (motion level never passes above or below values)


Troubleshooting

Checking video stream statistics:

• click on a tile with a camera in it

• Control + Shift + A to turn on & off

• can check bit rate, frame rate, etc.


QUESTIONS?


Stratocast

Thank you for attending!

http://www.stratocast.com

Documents

Certification Program Online Training Virtual Classdownloads.genetec.com/Stratocast/Training/Stratocast Certification... · © 2013 Genetec Inc. OFFICIAL STRATOCAST LAUNCH PARTNERS