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Certification for Professionals in Patient Safety (CPPS) A. Chong, R. Luoh, I. Shahdad, R. Yaing National Patient Safety Foundation About NPSF National Patient Safety Foundation (NPSF), a not-for-profit 501(c)(3) organization, was founded in 1997 to address patient safety concerns in healthcare. The Certification Board for Professionals in Patient Safety (CBPPS) was formed to oversee a rigorous and comprehensive credentialing process that attests to patient safety competencies and expertise. CBPPS is a not-for-profit that developed the Certification for Professionals in Patient Safety (CPPS), which is an exam that "attests to candidates' knowledge of patient safety competencies". Candidates become certified after they pass the certification exam. While CPPS is a valuable certification, not many in the patient safety field know about it. Project Objective/Scope Methodology Analysis We would like to thank the whole team at NPSF that provided us access to their data, contacts and time for the delivery of this project. Special thanks to Janine Carpenter, Patricia McGaffigan, Sarah Foy and Patricia McTiernan. We would also like to thank our professor Restef Levi, our Mentor Melissa Webster, Anne Quaadgras and our TA Michael Hu for all their support. Recommendation Highlights Acknowledgments Boston, MA 15.777 H-Lab 2016 The H-lab team project focused on delivering a concrete strategy to raise the awareness of and scale up the CPPS program nationally. To accomplish that: Interviews with certificants, administrators, and others in the patient safety realm. Review of competitive landscape. Website Analytics Challenge Based on our research we determined the CPPS certification lifecycle (a), internal organizational fit, and external positioning of NPSF as a company and the CPPS program (b), the current behavior flow of visitors to their website and an overall systemic view of the certification process (c) Main recommendations include product differentiation (a), phase-approach strategy (b), price bundling (c) and website design focusing on the CPPS landing page for a user-friendly experience. (a) (b) (c) (a) (b) (c)

Certification for Professionals in Patient Safety (CPPS) · Board for Professionals in Patient Safety (CBPPS) was formed to oversee a rigorous and comprehensive credentialing process

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Page 1: Certification for Professionals in Patient Safety (CPPS) · Board for Professionals in Patient Safety (CBPPS) was formed to oversee a rigorous and comprehensive credentialing process

Certification for Professionals in Patient Safety (CPPS) A. Chong, R. Luoh, I. Shahdad, R. Yaing

National Patient Safety Foundation

About NPSF

National Patient Safety Foundation (NPSF), a not-for-profit 501(c)(3) organization, was founded in 1997 to address patient safety concerns in healthcare. The Certification Board for Professionals in Patient Safety (CBPPS) was formed to oversee a rigorous and comprehensive credentialing process that attests to patient safety competencies and expertise. CBPPS is a not-for-profit that developed the Certification for Professionals in Patient Safety (CPPS), which is an exam that "attests to candidates' knowledge of patient safety competencies". Candidates become certified after they pass the certification exam. While CPPS is a valuable certification, not many in the patient safety field know about it.

Project Objective/Scope

Methodology

Analysis

We would like to thank the whole team at NPSF that provided us access to their data, contacts and time for the delivery of this project. Special thanks to Janine Carpenter, Patricia McGaffigan, Sarah Foy and Patricia McTiernan.

We would also like to thank our professor Restef Levi, our Mentor Melissa Webster, Anne Quaadgras and our TA Michael Hu for all their support.

Recommendation Highlights

Acknowledgments

Boston, MA 15.777 H-Lab 2016

The H-lab team project focused on delivering a concrete strategy to raise the awareness of and scale up the CPPS program nationally. To accomplish that:

Interviews with certificants, administrators, and others in the patient safety realm. Review of competitive landscape. Website Analytics

Challenge

Based on our research we determined the CPPS certification lifecycle (a), internal organizational fit, and external positioning of NPSF as a company and the CPPS program (b), the current behavior flow of visitors to their website and an overall systemic view of the certification process (c)

Main recommendations include product differentiation (a), phase-approach strategy (b), price bundling (c) and website design focusing on the CPPS landing page for a user-friendly experience.

(a)

(b)

(c)

(a)

(b)

(c)

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