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8/12/2019 Certificat CISCO
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Scola
Oras
Nume, Prenume
May 29, 2013
Prenume Nume
Certificate of Course Completion
IT Essentials: PC Hardware and Software
Student
Academy Name
Location
Instructor
Date
Instructor Signature
During the IT Essentials: PC Hardware and Software course, administered by the undersigned instructor, the studentdemonstrated the following competencies :
Define Information Technology (IT) and describe the components of apersonal computer.
Protect themselves, equipment and the environment from accidents,damage, and contamination.
Perform a step-by-step assembly of a desktop computer. Explain the purpose of preventive maintenance and identify the
elements of the troubleshooting process.
Install and navigate an operating system. Upgrade or replace components of a laptop, printer, or scanner based
on customer needs. Configure computers to attach to an existing network
Apply good communications skills and professional behavior whileworking with customers.
Perform preventive maintenance and basic troubleshooting.
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