CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Evolution of telecom services

GTPANovember 27th 2014

IT Dept. CS group

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Agenda

• Fixed telephone services Outgoing calls Fixed phones Changes to phone request EDH form Migration of voice mail boxes Audio conferencing: MyTeamWork

• Mobile services New contract Mobile phone support

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Outgoing telephone calls — I

• As of January 1st, outgoing telephone calls will no longer be billed to departments/groups

– A central IT department budget will be used to cover call costs

• This covers calls to any external number from– CERN fixed phones, and– CERN mobile phones connected to the Sunrise network

• Calls made on roaming from CERN mobile phones are not included in this change!

Department Phones with Ext Access rights Annual amount

BE 714 CHF 6,009.94

DG 306 CHF 2,575.69

DGS 179 CHF 1,506.69

EN 929 CHF 7,819.66

FP 152 CHF 1,279.43

GS 601 CHF 5,058.79

HR 135 CHF 1,136.33

IT 528 CHF 4,444.33

PF 29 CHF 244.10

PH 3379 CHF 28,442.01

TE 892 CHF 7,508.22

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Outgoing telephone calls— II

• CET/HRT call details reports will only show mobile communications when roaming– individual call detail reports will be available on request (via

the Service Desk/Service Portal)

• IT/CS will monitor the costs per line monthly and will, in case of unreasonable usage– send an automatic alert to the supervisor and the DPO of the

phone user, and – charge the budget code for that month’s communication

costs.

• What doesn’t change– A phone with external access rights must be attached to a

user and a budget code– CERN ID + Valid budget code remain mandatory to get an

external line via switchboard

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Fixed phones

• Lync phones are now the standard phones– Installation of traditional phones (analogue or

digital) will be stopped• Support & maintenance are maintained

– Alcatel IP Phones are discontinued • Support & maintenance are maintained

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Voice mailboxes

• As from December 1st, a Microsoft Exchange based voice mail service replaces the now unsupported telephone exchange based service.The new service– is available for all types of phone (not just Lync!), and– sends users an email when a message is received

• Instructions on how to migrate to the new service will be sent to users by email

• To request a mailbox and change the settings, go to the Resources webpage:– https://resources.web.cern.ch/resources/Manage/UMService

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

MyTeamWork

• As already announced, the MyTeamWork service will be discontinued as from December 31st

• MyTeamWork users are invited to migrate to Vidyo:

• http://information-technology.web.cern.ch/services/fe/vidyo

– A specific page to help migrating:• http://

information-technology.web.cern.ch/services/fe/info/migration-myteamwork-vidyo

• The conference service provided by the switchboard is maintained

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Mobile services

• A new GSM contract will start on the 1st July 2015 with the following benefits– Significantly reduced roaming costs for calls, data and

SMS (only from 1st July!)– LTE (4G) services in addition to GSM and UMTS (3G)– Improved coverage to address the problems on the west

of the Meyrin site.– Supply of mobile phones is included

• costs should better reflect market evolution

• Unfortunately, the new services require a change of SIM cards. We plan to make this change in June and hope we can count on your help.– Difficult cases will be handled by the Telecom Lab.

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Roaming charge reductions

• Estimated cost of October’s roaming charges with the new tariffs:

Average reduction: ~50%

Department Cost in October 2014 Estimated cost with new tariffs

BE 14’472 6’785DG 11’665 3’193

DGS 4’101 2’949EN 22’321 12’523FP 1’599 741GS 13’874 6’878HR 1’049 537IT 7’673 4’683PF 121 62PH 66’176 30’677TE 14’914 9’751

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Mobile phones

• Model changes– Samsung S5 (+ mini version) replaces Samsung S4– Samsung Xcover is maintained– Nokia 301 should replace Nokia C3

• NB: email access no longer supported for “basic” phones; see later presentation

• The repair service should be also be improved with the new contract– but broken screens are not covered and cost a lot to replace.

A phone cover is recommended!

• Management of phone repair requests is transferred back to the Telecom Lab

• Reminder: IT provides support for SIM cards but NOT for mobile phone devices

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Telecom Lab during annual closure

DATE LABO TELECOM opening hours

December  2014

Monday 22 10h00 - 12h00 

Tuesday 23 10h00 - 12h00 

Wednesday 24 Official holiday

Thursday 25 Official holiday

Friday 26 10h00 - 12h00 

Monday 29 10h00 - 12h00

Tuesday 30 10h00 - 12h00

Wednesday 31 Official holiday

January  2015

Thursday 1 Official holiday

Friday 2 10h00 - 12h00

• For SIM card problems • Mobile phone urgencies

– Replacement of a broken/missing phone

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Thanks