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Centre Pediatric Associates, PC
MGMT 370 – Internship
January 27, 2010
by: Louann Donovan
Agenda
Description of Centre Pediatrics
Orientation and Initial Training
Adjustment/Communication
Career Planning
Conclusion
Description of Centre Pediatrics
Type of businessSpecialize in pediatric medical care
Providers work together to deliver quality care
Description of Centre Pediatrics
LocationFirst opened in a small house on Centre Street
In 1981, the practice incorporated
In 1987, the practice moved to its present location
Description of Centre Pediatrics
Product/ServiceYearly physical appointments
Sick visit appointments
Flu Clinic
Monday-Friday morning “walk-in-hour”
Description of Centre Pediatrics
CompetitionOther small practices in the immediate area
Children’s Hospital
Punctuality
“Walk-in-hour”
Description of Centre Pediatrics
Size of businessIn dollar volume
2+ million dollar business
In number of employees16 staff members, 5 doctors, and 5 nurse practitioners
Description of Centre PediatricsOrganization Chart
Description of Centre Pediatrics
My Immediate Work UnitMy daily duties
Scan patient medical records and insurance information
Scan new baby and patient information forms
Report to Front Desk Supervisor, Diane McNabb
Work in a separate office with three co-workers
Description of Centre Pediatrics
My Immediate Work UnitMy internship duties
Newsletter– Create and edit the Centre
Pedi Post
– Report to Practice Administrator, Karen Dias
– Weekly check-ins monitor progress
Description of Centre Pediatrics
My Immediate Work UnitMy internship duties
Billing– Check patient eligibility and
bill encounter forms
– Register new babies and enter hospital charges
– Report to Billing Supervisor, Maria Fernandes
– Caretracker Billing Agency monitors entered charges
Orientation and Initial Training
For Daily DutiesTrained by Karen Dias
Individual setting
Three day training/orientation period– Employee manual and benefits
orientation
Hands-on training by example
Scanning Manual
For Internship DutiesNewsletter
Trained by Andrea Thomas, previous editor
– Very little individual training– Given an example of a previous edition– Learned Printshop by asking questions
and trial and error
Orientation and Initial Training
For Internship DutiesBilling
Trained by Maria Fernandes – Group setting
– Type-written notes with specific examples
– Hands-on training with “Quizzes”
Orientation and Initial Training
Comfort LevelDuring initial training and orientation
Welcoming, Friendly
Uncertainty
During internship duties Very comfortable, relationships already established
Orientation and Initial Training
Other Training Offered“Enhancing the Experience of Care”
Customer service training class
Mandatory for all employees
Provided by Partners Community Healthcare, Inc.
Orientation and Initial Training
Adjustment/Communication
Initial DifficultyShy
Afraid to ask too many questions
My need for achievement helped me overcome this issue
NervousLimited training
Repetition without errors
increased confidence
CommunicationGreat relationship with Karen Dias
Open-door policy
Hard worker, high quality and on time
Earned respect and trust
Adjustment/Communication
Career Planning
Career PlansFigure skating school
Management skills– Leading, organizing, planning
Knowledge and experience
How to run a successful small business
PortfolioNewsletter
Highlights current management skills– Planning, organizing, and decision-
making
BillingHighlights versatility
– Knowledge in an additional area of business
Career Planning
BenefitsAlready established with the company
High comfort level and good communication
Willing to challenge with new tasksSkills and abilities are high
Gain more knowledge and experience
Conclusion
Conclusion
Next StepsContinue to work hard and complete high quality work
Continue to conduct myself in a professional manner
Complete the Centre Pedi Post
Complete billing training
Assume billing role in February
Sources
Centre Pediatric Associates, P.C.. (n.d.).
About Us. Retrieved January 21, 2010,
from http://www.centrepediatrics.com.
