Centre for Knowledge Transfer - Annual Review 2009

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Inside

Cooling the TubeNovel cooling strategies for the London Underground

London’s Sustainable Future Introducing the new energy measurement tool, BluePrint

‘Hot’ Topic The world of refrigeration gets greener

www.ktp-lsbu.co.uk

“ Our company can now compete at the cutting edge of our technology niche ”

We’ve been inspired by the expertise at LSBU

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Annual Review 2009

No.1 in London for

Knowledge Transfer Partnerships

Knowledge Transfer Projects - Delivering Outstanding Results

CENTRE FOR KNOWLEDGE TRANSFER

The key to the success of this project is the transfer of knowledge

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Knowledge Transfer at London South Bank UniversityThe Centre for Knowledge Transfer is part of London South Bank University. LSBU is a dynamic, inner-city University with a diverse, multi-cultural population of some 23,500 students and over 2,000 staff. LSBU delivers education that is in tune with the needs of business and society and is committed to meeting the needs of London.

The University runs a wide variety of Knowledge Transfer projects frequently utilising the national scheme, Knowledge Transfer Partnerships (KTP). KTPs are government funded programmes designed to help businesses improve their competitiveness and productivity through the better use of the knowledge, technology and skills available within UK Universities.

Through the Centre for Knowledge Transfer, LSBU has collaborated with over 100 companies, from a variety of sectors and industries, helping these organisations develop comprehensive technology and business solutions, and to propel themselves towards new levels of success. Today LSBU is a leading KTP Knowledge Base partner.

What Constitutes a Project?

At the heart of every Partnership is a project with specific strategic objectives. A high-quality graduate (a KTP Associate), supported by the academic expertise at LSBU, will work exclusively on the project at the company to deliver tangible results.

In order to apply for a KTP a company must have a project in mind that needs external knowledge to develop and is of strategic importance to the business. It must also have a commercial edge and see a healthy return on funding.

Benefits

Projects usually last between two to three years. A company or organisation can take on up to 5 KTP Associates, but each Associate has to have their own individual project.

The company or organisation gets:

Grant funding to cover 50% or • 67% of project costs including employment, travel, equipment, and training budget, depending on the company size.Input from academic experts and • access to University resources.Networking opportunities • through KTP programmes.

ExPErTISE aT LSBUKNOWLEDGE TraNSFEr aT LSBU

Knowledge Transfer at LSBUIntroduction to KTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Creative Industries, Media and DesignIndustrial Design Consultancy (IDC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4The coolest new product in refrigeration

Key20 Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Lights, Camera, Action

Jellyfish Pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5No Barriers for this Reef

Health, Social Care and WellbeingInstitute of Optimum Nutrition (ION) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6The healthy way to learn

West Sussex Primary Care Trust (WSPCT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Healthy solution for 800,000 patient records

Royal National Institute for Deaf People (RNID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Understanding the impact of specialist social care

Business, IT and CommunicationsTelent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Loudspeakers that you can’t hear? Telent knows how to communicate clearly

Tangram Architects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Shaking the foundations of success

Energy and EnvironmentCarbon Descent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10A sustainable future for London’s buildings

Institute of Refrigeration (IOR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11What is responsible for 10% of greenhouse gas emissions?

Paper Round/Carbon Smart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11A ‘Carbon Smart’ move for office recycling company

Manufacturing, Engineering, Electronics and MaterialsRipmax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Big Boys Toys

Soundcraft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Government sets new challenges for the energy sector

Wire Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13High demand and heavy competition

Food Manufacture and TechnologyVeetee Foods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Nice rice comes at a price

Forfars Bakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15No loafing around for the bakers at Forfars

Building Services Engineering and ConstructionBSRIA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Laser Doppler Anemometry – Explained!

Parsons Brinckerhoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17The London Underground has never looked cooler

Live KTP ProjectsProject List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Welcome from the EditorIt is a great pleasure to introduce the new look of this year’s Annual Review 2009. This year sees a more relaxed, contemporary feel to the Review that we hope you will find refreshing. In addition we have introduced a new section to the Review, Health, Social Care and Wellbeing. Our health faculty has had a long and successful educational history and we are now harnessing our academic expertise and applying it to business. In this section you can read about our work with the Royal National Institute for Deaf People as well as our distance learning project with the Institute of Optimum Nutrition.

We have included a wealth of fascinating case studies and articles from a variety of industry sectors that we hope will inspire your organisation into thinking about collaborating with LSBU. We are currently working with over 35 companies improving efficiency while simultaneously developing new products, or systems for a business like yours.

To discuss your ideas with a member of the Centre for Knowledge Transfer team please do get in touch.

I hope you enjoy reading this Annual Review and I look forward to hearing from you soon.

Davida JefferyEditor

This report covers the year 1st August 2008 – 31st July 2009

Editor: Davida JefferyDesign: Naked Creativity, London

Centre for Knowledge TransferHead of Centre: Nathan BurgessProject Manager: Andrew Sirs-DaviesProject Manager: Barbara EllisMarketing Officer: Davida JefferyFinance Officer: Florence AnkomahAdministrator: Shirley Nicholson Telephone: 0207 815 6922Facsimile: 0207 815 6915Email: [email protected] Website: www.ktp-lsbu.co.uk

Graph showing the reasons given by companies for increased profitability from Knowledge Transfer Partnerships graded between 2007/8

55%61%

41%51%

New markets Increased sales

Improved quality Improved operations

CONTENTSCENTRE FOR KNOWLEDGE TRANSFER

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A solar powered jet pump refrigerator has been designed, manufactured, tested and automated through a KTP project with Industrial Design Consultancy (IDC) and is now ready to take the market by storm. “Traditionally solar powered products use expensive photo-voltaic technology to generate electricity. The jet-pump refrigerator that we have developed employs solar-thermal energy, which can be collected using low-cost panels that require no maintenance. The system is therefore both environmentally friendly and affordable,” comments Ryan Fenton, KTP Associate.

The novel refrigerator includes a number of innovative features, all of which can be patented individually or as an entire system. “The core technology has many different applications, including off-grid or mobile refrigeration, large scale commercial refrigeration and even air conditioning,” explains Ryan.

This revolutionary product also provides a new revenue stream for the company. “The company can now become involved with more hi-tech renewable energy products and compete at the cutting edge of our technology niche,” reports Stephen Knowles, Managing Director at IDC.

Professor Graeme Maidment and Professor Ian Eames are the two academics supporting this project. Their knowledge of solar thermal energy and refrigeration technologies have provided significant technical and commercial benefits to IDC. “The expertise delivered has been specific in terms of the detailed development of components using advanced techniques and fundamental science,” says Graeme. “We have gained massively from this project.”

The coolest new product in refrigeration

CrEaTIvE INDUSTrIES, MEDIa aND DESIGN

“The company can now become involved with more hi-tech renewable energy products and compete at the cutting edge of our technology niche.”

Lights, Camera, action!Running prestigious events and excelling in Public Relations was not enough for media and communications company, Key20 Media. Considerable demand for web-hosted video has presented the company with a need for a new business strategy to develop a corporate film production capability that is set to be the biggest income generator for the entire business.

The KTP project will enable Key20 Media to significantly reduce costs through less reliance on 3rd party suppliers, increasing investment in

the business, ensuring better quality control and giving them the opportunity to become even more competitive. Jacqueline Yenko, Head of Events and Film Production at Key20 Media says “the ability to be able to create a style and identity for our productions, which in tandem with improved quality and investment will help identify our business as one with a reputation for making great films, is a very exciting prospect.”

Dr Jenny Owen, Head of the Arts, Media and English department at LSBU is full of enthusiasm for the project, “one of the great aspects of working on a KTP is that whilst I gain industry experience in a field I am passionate about, the company gets offered a wealth of resources and expertise that we have here at the University, everyone’s a winner!”

CrEaTIvE INDUSTrIES, MEDIa aND DESIGN

Creative Industries, Media and Design

“At present it is very difficult to know exactly how long each of our processes take and what the most profitable areas are” comments

Will Rockall, Director of Jellyfish

Pictures. “We deal in an inordinate amount of data which is on different pieces of software, bits of paper and in people’s heads. This programme acts as an asset tracking system that can centralise all our data.”

Through this new and exciting KTP, Jellyfish Pictures is developing a project management tool, ‘The Reef’, that will enable clients to track the development of their project. “The programme will be invaluable for scheduling and project management and will become the main entry point for every member on our network” said Will.

According to KTP Associate Walter Krawiec it is much more than just a client interface; “The management team at Jellyfish will also benefit from this programme, using it to

generate quotes and estimate budgets, all remotely if they wish.”

But it’s not just Jellyfish Pictures and their clients that are set to benefit from this new software but a whole host of other businesses to which it may be applied. “The importance of this project is that we can use it in-house but then sell it on as a software solution afterwards,” mentions Will. “The reef is being designed so it is open ended, meaning we can adjust it for other industries.”

The KTP has made a significant impact on both Walter and the company. “Walter can get a lot of knowledge and time management support from the team at LSBU, which we would not be able to do in-house,” reports Will.

Dilip Patel, Professor of Information Systems at LSBU says “a KTP project allows the industry to draw expertise from the University; we can exchange good practice from both sides.”

No barriers for this reef

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The Creative Industries are a significant contributor to the UK economy - accounting for 7.9% of GDP, and growing significantly faster than the economy as a whole.

The UK has a long tradition of leadership in arts, media and design and is continuously inspired by new ways of thinking. London South Bank University has a substantial range of academic expertise to draw on in this sector,

ranging from product design to sonic media, computer and video games development, to film and television and 3D animation.

In the past year our academics have been involved with projects that have either been with Creative Industry sector SMEs, or helped other businesses who have needed assistance in projects that have required a little extra creative spark.

LSBU offer practical creative solutions for business including product design services, 3D modelling, corporate video and web content, along side our consultancy services, media lab and theatre facilities hire.

LSBU is brimming with innovation, eccentricity, multiculturalism and all-round creative energy to help your business thrive.

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Looking after our health and learning about nutrition is becoming increasingly important to many, but gaining access to this information can be tricky. The Institute for Optimum Nutrition (ION) has bought nutritional information to the masses for the first time using an all-inclusive virtual learning system developed on a KTP Programme.

“The old style of teaching was essentially classroom based, restricting students to only those that could travel to the Institute” reported Chris Peat, KTP Associate at ION. “The new system enables students to learn from home through a streamlined presentation lecture accessible through a flash player. Anyone, anywhere in the world can do it. We even sell our home study courses as far out as China.”

Added content such as DVDs and information for mobile handsets has also been introduced thanks to Chris’s ingenuity and technical expertise. ION now have the capability to digitally record scientific experiments, and create short video clips for promotional videos that reduce the need for key speakers at student open days. “We

now have the ability to offer more on-line facilities and this is not only a bonus for current students but will also attract a new band of learners for ION,” commented Chris.

In addition, Chris has re-worked the company’s website to be more user friendly and has analysed the dataflow and database systems currently in use at ION. “There was an urgent need to get our systems unified. Everyone was working with different databases, and had become tied up with incompatible systems,” said David Nicholson, Executive Director of ION. Chris has managed to increase on-line presence by 97%, with the new website attracting over 1000 visitors a day and ION ranking in the top 10 for all major search engines. The development of the on-line mailing list application has lead to several publications being made available online, including a free monthly newsletter and a paid subscription based newsletter, increasing public awareness. “The key to the success of this project is the transfer of knowledge. ION had a weakness in the ‘e-learning’ environment and they did not know how to fill it. Processes that

used to take up to 3 weeks can now be done in half an hour,” mentioned Chris.

According to Val Bullen, CEO, the expertise at LSBU have been invaluable. “We have found working with the KTP very supportive, tremendously helpful and very approachable. We have been very lucky to work with Dilip, an excellent academic who had extensive knowledge of our area of development.” Professor Dilip Patel who brought his expertise on computer and information sciences is also very pleased with the project’s outcomes, “ION’s professional approach to their customers has been mirrored with their approach to the KTP. Their vision has been successfully transferred to an operational level.”

The project has, in fact, been so successful that not only has Chris gone on to become E-Business Manager, the team at ION have already secured a second KTP project to develop and launch new commercial nutritional advisory services. This will create a professional network, expanding revenue generating capabilities for ION in the UK, Europe and South Africa.

way to learn

HEaLTH , SOCIaL CarE aND WELLBEING

Health, Social Care and Wellbeing

The royal National Institute for Deaf People (rNID) works for 9 million deaf and hard of hearing people, supporting their independence, education and career choices. The RNIB support two million blind and partially sighted people. Both charities support disabled people to ensure the same rights, opportunities and quality of life that the rest of us take for granted.

A collaborative KTP project with LSBU will allow both charities to gain a better understanding of the outcomes and impact of their work, which at present can not be measured or evaluated. A generic model, to be used by both organisations, will be developed to provide metrics and KPIs to deliver improvements in social care services. It will generate numerical and factual data on which informed decisions about the future use of funds and resources will be made.

The partnership will optimise the social return on investment generating maximum benefit socially and economically.

Understanding the impact of

The healthy

West Sussex Primary Care Trust (WSPCT) is responsible for the health of over 800,000 people who generate a massive amount of health-related information that needs to be managed by the team at the trust.

Continual staff and organisational changes means that it is an absolute necessity to maintain corporate intelligence and ensure that the organisation runs as efficiently

and professionally as possible.

A KTP project with IT academics at LSBU can make this happen. This KTP will provide the technical capability to develop a knowledge management infrastructure that will allow managers to understand and use knowledge, both local and national, to make strategic decisions for community health.

patient records

London South Bank University has a long-standing reputation for professional education, training, research and application in the fields of nursing, social work and professions allied to health and medicine.

The Institute of Primary Care and Public Health is a centre of excellence for research and evidence-based practice in

primary care and public health. Through its activities it makes a positive contribution to people’s health and wellbeing.

The faculty’s commitment to partnerships has encouraged co-operation and collaboration with a wide variety of organisations, harnessing expertise in social policy, equal opportunities, sport and exercise, and patient care to

name but a few. a key feature of the partnerships has been the creation of joint projects between the University and the health sector.

The outcome has created an understanding between the health and social care sector and the University, enabling the needs of each partner to be met.

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Whilst having a reputation as a ‘safe pair of hands’ is an honourable and respected quality to have when you run a successful architectural firm, it can also mean a reluctance to push the boundaries and shake up the competition. The attitude at Tangram architects is set to change as they embark upon a new era with a KTP project at LSBU.

After 20 successful years in trading, Tangram recognises the need to review its current market position and long-term business plan. To date the

healthcare industry accounts for more than 95% of the company’s income and although Tangram has now developed a more than comprehensive knowledge of the healthcare sector they now need to focus on seeking out new commissions. The desire to grow the business and evolve from their current position has led to Tangram looking to their local University for help.

“The practice is ready and willing to explore and embrace new visions inspired by the expertise at LSBU. We expect the legacy of this project

to set the framework for a business plan that will be replicable in years to come,” says Paul Mercer, Company Director at Tangram.

LSBU Marketing and Strategy Academic, Mikko Arevuo says “this is a very exciting time for both Tangram and the University; we can exchange good practice in both industry and academia to produce a great project with outstanding results.”

that you can’t hear?!?

BUSINESS, IT aND COMMUNICaTIONS

The Business, IT and Communications industries are areas in which development has always been rapid because of their position as key enabling technologies on which other advances depend. With this in mind, LSBU is devoted

to the application of information technology to the business domain. KTP projects flourish in this sector enabling the cutting edge of information technology to be used for the benefit of business enterprise in the local and wider community.

academic expertise range from business and operations systems to data analysis and statistics to software engineering and many more besides. all of which can be exploited to benefit industry.

100 London Underground Stations, 25,000 loudspeakers, 6,000 CCTV cameras, constant commuter traffic, sound testing restrictions, midnight work hours and a five-person team to design the installation. For communication support services experts Telent, completing a communications upgrade is always a challenge.

With the help of a KTP programme, Telent is aiming to revolutionise the communications testing process of public address systems on the underground through the creation of the first standardised acoustic reference model for underground environments.

KTP Associate Louis Gomez, is leading pioneering new research into data gathering techniques which will cut down lengthy testing time on-site and transform the way things are done in

the acoustics industry worldwide. “What people are doing at the moment is not based on science or experiments. It’s just a rule of thumb and we want to go beyond that and create a model that is going to accurately predict the sound field in underground stations,” Louis explained. “One of the things that is coming out of this is a new quiet way to test. At the moment there is a real problem in that although the community want a nice clear address system, they don’t want to be disturbed in the middle of the night with the testing noises,” explained Paul Dobbins, Managing Engineer at Telent.

Telent’s first KTP is producing such impressive results that they have since taken on a second project with Associate Mohamed Alsaloom who has

been tasked with developing, testing and implementing new design rules to optimise the use of CCTV cameras. The requirement to deliver surveillance systems that utilise the latest technology and techniques but are robust and fit for purpose is fundamental to Telent. The KTP with LSBU will enable Telent to obtain the strategic skills needed to develop a new product validation capabiliy.

“These projects initially focus on the London Underground network, but the business potential for Telent is huge with the regeneration of many of the world’s railway networks taking place over the next decade,” reports Marketing and Strategy Academic Mikko Arevuo. Technical input on the two projects is being provided by Acoustics specialist, Dr Stephen Dance and by Visualisation expert Professor Ebad Banissi.

Business, IT and Communications

BUSINESS, IT aND COMMUNICaTIONS

“The practice is ready and willing to explore and embrace new visions inspired

by the expertise at LSBU.”

“This project initially focuses on the London Underground network, but the business potential for Telent is huge.”

the foundations of success

Telent knows how to communicate clearly

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The current ‘hot topic’, ironically enough, for the Institute of refrigeration (IOr), is the growing sensitivity from its members regarding the environmental impact of medium and large scale refrigeration systems. Historically, owners of commercial and industrial refrigeration equipment have not considered leakage to be an issue worthy of major investment, as most systems continue to function (albeit inefficiently) even when subject to leakage.

Commercial cooling systems use about 16% of the UK’s electricity and are responsible for around 10% of green house gas emissions. The leakage of refrigerant gases from equipment also contributes significantly to this. However a recent European Regulation has been introduced on F-Gases (the most common refrigerants) which places a legal obligation on the equipment users to check and record leakage and to reduce it where technically and economically feasible.

The IOR recognised that a system which is subject to high levels of refrigerant leakage has a high global warming impact and operates less efficiently and less reliably. It has therefore called upon the expertise based at LSBU for some sound technical advice from Professor Graeme Maidment and Dr Issa Chaer.

A KTP project lead by Associate David Cowan is now responsible for assisting equipment owners to reduce the leakage and environmental impact of their systems. The project, REAL Zero, has undertaken site surveys of different types of refrigeration systems and used the results to develop a range of information, tools, training materials and a CPD certified training and assessment scheme. This will help equipment designers, installers, operators and maintainers to understand better the environmental and financial impact of refrigerant leakage.

“We presented a paper on the rEaL Zero project at an international workshop in Paris this year and are also reviewing opportunities for international collaboration, I really feel we are making good progress towards our shared objectives,” comments David. “We took on a KTP project in order to raise awareness and increase our knowledge of refrigerant leakage,” comments Miriam Rodway, Company Supervisor at the IOR. “We wanted to take a scientific approach to investigating emissions and then translate this knowledge into a series of practical tools to help those who use refrigeration equipment to reduce refrigerant leakage.”

The new IOR products and services will become a sustainable business activity and income stream. This will mean equipment owners can improve their operations and IOR members can enhance their professional development and consulting activities. ENErGy aND ENvIrONMENT

What is responsible for 10% of greenhouse gas emissions?London South Bank University

(LSBU) has extensive experience and expertise in the field of energy use in the built environment. In particular, renewable technologies, energy efficiency and sustainability in buildings, investment appraisal for sustainable technologies and building design and operation.

LSBU is the UK’s leading teaching and research centre on low and zero carbon technologies, recently celebrating 60 years as the National College in this sector.

LSBU has a dedicated Centre for Efficient and renewable Energy in Buildings (CErEB).

The Centre is a resource for training, research and demonstration of efficient and renewable energy in buildings, which through its activities creates links with many businesses.

Growing awareness of environmental issues is now prompting many organisations to review their impact on the planet. London based environmental consultants, Carbon Descent are all too aware of their responsibilities in this field and are dedicated to providing a sustainable future for the capital. A second KTP project with London South Bank University means Carbon Descent can streamline their environmental audits which aim to reduce the carbon footprint of their client organisations.

A KTP with LSBU has developed an environmental assessment tool, BluePrint, that allows them to record, analyse and make recommendations to clients on the energy use of the buildings.

“During the last KTP, European legislation, the ‘Energy Performance in Buildings Directive,’ was introduced, essentially requiring carbon emissions to be monitored and reduced,” Managing Director of Carbon Descent, Chris Dunham stated, “with that in mind, we saw this particular directive as a real business opportunity.”

Typically all data capture audits were done on paper, a time consuming and expensive process. With this new software Carbon Descent can make recommendations more efficiently, more cheaply and ultimately provide more assessments to more organisations.

“Carbon Descent embarked on developing this tool with an eye on the changing regulations for reporting energy use in buildings. Now that it is ready for release to the market it is obvious that energy auditing is becoming one of the most important actions for reducing carbon emissions in buildings,” stated Professor Tony Day, LSBU academic working on this KTP project.

KTP Associate Julie Allen combined her skills in both Energy and Environmental Studies and IT to develop BluePrint. “Bringing my skills together to develop this product has created a niche product and a new market for the company that didn’t exist before,” comments Julie. This new tool will assist building assessors in collecting raw data on energy usage, water consumption and waste production on a hand-held device on site, upload it remotely onto a central database, analyse the data, and finally

using the reporting facility to make tailored recommendations to customers.

Chris is very excited about the prospects of this new tool. “This is a fantastic piece of software which enables us, and anyone who buys it, to do energy and environmental audits in a streamlined, consistent and accurate manner. It also adds another product to our software suite that we can sell on.” Chris goes on to say “we have already started selling this product which is a measure of just how in demand it is, we also have a number of people waiting to buy it. The financial benefits are also coming into fruition and we can clearly see that this year we are going to make significant sales from this software.”

Carbon Descent does not have the development skills in-house to develop such a specialist product and so working alongside LSBU academic supervisors, Professor Tony Day and Phil Jones has been paramount. “The product developed is unlike anything that exists in the buildings market and provides a huge step forward in making on-site audits a much more effective and efficient process, improving accuracy, speed and reducing costs,” comments Phil.

a sustainable future for London’s buildings

Energy and Environment

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Paper round, London’s largest office recycling company is undertaking a KTP with LSBU to develop an innovative set of environmental services in order to offset carbon emissions in offices by the better use of technology and through organisational and behavioural change.

The Carbon Smart service offers businesses the opportunity to have their systems assessed, gaining energy consumption feedback and recommendations for changes to reduce their carbon footprints.

Working alongside the academics at LSBU is a fantastic opportunity for Paper Round who lack detailed knowledge about evaluating available low carbon technologies, assessing energy usage in buildings and the knowledge of technical implementation changes within offices. LSBU academic Phil Jones said the project would have effective impacts for SMEs across the board. “This service encourages energy effectiveness and carbon reductions and efficiency. It is a project with many benefits for many parties,” comments Phil.

a CarbonSmart movefor office recycling company


10 11

CENTRE FOR KNOWLEDGE TRANSFERMaNUFaCTUrING, ENGINEErING, ELECTrONICS aND MaTErIaLS

Big Boys Toys!

Manufacturing, Engineering, Electronics and MaterialsToday, manufacturing, engineering and electronics management encompasses a broad range of advanced methodologies, techniques, strategies and tools that can be applied to a variety

of areas in the manufacturing and engineering field.

London South Bank University continues to be at the forefront of developments in this sector.

KTP projects are active in product and process design, manufacturing and operations, engineering design, environmental acoustics and mechanics to name but a few.

When the British government says it wants to reduce heat loss from buildings, through changes to building regulations with a carbon emissions target of zero by 2016, windows and doors manufacturer, Soundcraft, know they need to be ahead of the game.

With windows and doors representing a major area of heat loss, Soundcraft want to lead by example and discover a way to manufacture their products so that there is a reduction in both heat loss and carbon emissions. The company manufacture timber based ‘Passive Windows,’ a product with a high thermal performance rate. These are made by traditional joinery methods, a time consuming and inefficient process.

KTP Associate, Fowad Jarmoozi is providing his expertise and skills to manage the necessary changes that will take place as the traditional workshop is replaced with modern factory manufacturing processes. “This change is vital for Soundcraft to ensure that they can compete in an ever growing market,” says Fowad. With this opportunity available to them, Soundcraft can now increase Passive Window manufacture and exploit the growing market.

Soundcraft are aware that they lack sufficient knowledge in modern manufacturing methods and so need the support of a KTP project with expertise from LSBU academics Dr Alan Dunn and Chris Dowlen.

For those of us that have never grown out of playing with model cars and planes, visiting Ripmax was a unique and highly entertaining experience. These specialist ‘toys’ are seriously advanced pieces of engineering technology from fully aerobatic model helicopters to rockets that can fly to over 800m! To keep up with the fierce demand for such products the team at Ripmax needed some advice from the specialists at LSBU to keep ahead of the game and meet the ever-increasing demand.

Although one of the largest distributors of radio control models in the UK, the current economic climate means Ripmax cannot afford to become complacent. “We are competing in a crowded market that is not expanding, therefore we need to up our game and work as efficiently as possible,” comments Bob Petrie, Marketing Manager at Ripmax. “Efficiency equals profit and when our efficiency goes up so does our profit.”

KTP Associate Yuliya Syzonenko developed Ripmax’s first tailored mobile software application for the

company’s computer system. This programme enables buyers to browse and purchase over 14,000 stock items online, access information on stock levels, track their orders and see their account status at any time. “The idea is to be able to communicate with our customers 24 hours a day,” states Yuliya.

A 2nd KTP Associate, Imran Bashir joined the Ripmax team shortly after Yuliya to build upon the e-commerce platform and develop a CRM tool for the company, meaning they can form even better relationships with their customers. This tool acts as a personalised system for each customer that can analyse buying patterns, make product recommendations and order in relevant stock. “Online information is now more accurate and up-to-date, particularly stock levels. In addition, many time-consuming

manual processes will be eradicated as a result of the KTP project,” explains Imran.

Efficiency levels continue to rise as Imran and Yuliya have integrated the in-store tills with their website so that operations in the shops are linked with what is happening online. “I created a retail portal that is linked with Microsoft Dynamics Ax, the programme we use for marketing, accounting and purchasing, and tailored the programme to meet our exact needs,” said Imran.

LSBU Academic Mike Scott who has been instrumental in helping Imran in the field of e-commerce says “this is the perfect example of knowledge transfer. We achieved exactly what we set out to do, bridging the gap between academia and business.”

Both Yuliya and Imran have been employed full time by Ripmax as IT Managers. “Having employed both Associates is a testament to how successful the project has been,” praises Bob.

The manufacture, sale and supply of specialist conveyors used for food production is a lucrative and fast growing industry where demand is high and competition is fierce.

Wire conveyor belts used in the food-processing sector are primarily manufactured from a very high specification stainless steel wire that is very expensive and difficult to source. An opportunity to produce a lower cost coated material that exhibits similar properties will be exploited by a KTP project with LSBU.

Working alongside academic specialists at LSBU, Wire Belt will create a step change in product performance and lower the costs of manufacturing, through improving the wire belting product by the use of new materials and material coating combinations. If manufacturing costs can be reduced by creating specialist, low cost variants to their core products, the company will benefit from significant growth and increased profitability.

High demand

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and heavy competition

Government sets new challenges for the energy sector

12 13


Nice rice comes at a price!Creating a variety of delicious Japanese style, healthy ready meals that suit a European palate is no easy task for food manufacturers, veetee Foods. After investing heavily in the latest technology that enables production of high quality steamed rice, Veetee still only have a small share of the market. Veetee now needs to realise its potential and increase production volumes through process optimisation and develop a wider range of products in order to gain a competitive advantage.

Currently Veetee provides a limited range of products comprising of mainly plain rice and only a few lightly flavoured varities. The KTP project with LSBU is set to change

all this and enable the company to develop new products such as cooked noodles and pasta which will add to their product range and help increase their place in the market.

Moni Varma, the man behind the brand, the father and founder of Veetee says “this KTP project with LSBU is essential to the company’s strategic growth and will give the company a technological advantage over our competitors.”

Through production optimisation and new product range Veetee predicts an increase in sales in both the UK and Europe and a market expansion in Africa, the Middle East and the USA. Dr Ken Spears, head of the London Food Centre at LSBU says “this

partnership will allow veetee to customise processing parameters for the European palate and enable the company to develop its own IP around the process.”

Forfars Bakers have been on a roll recently, developing 164 new products, inventing a patentable sandwich dispenser and introducing operational efficiencies into their retail outlets and factories, all during a KTP with London South Bank University (LSBU).

Brighton based bakers, Forfars, realised the need to grow their production in order to compete against the bakery giants and supermarkets that were taking over the industry.

LSBU Food Technologist, Adri Bester, worked closely alongside KTP Associate Michael Bulman and Managing Director of Forfars, Tim Cutress to implement a wealth of initiatives into the company. “We were able to try ideas and products that we would notnormally have had the time to do” commented Tim. Quality control systems were implemented, manufacturing and operational efficiencies were introduced and the invention of gadgets such as a patentable sandwich dispenser and original portion controller were created.

New product development (NPD) and improvements in operational efficiencies played a leading role in this KTP project. Introducing and embedding new procedures such as observing sales trends, reviewing packaging options and developing a new bio-degradable sandwich container were key to the success of this project. “Pro-active NPD and manufacturing efficiencies gave Forfars a leaner way of running the business, reducing menu fatigue and improving cost effectiveness,” commented Michael.

However it wasn’t just in the factory that Michael’s expertise was exercised but also in the 22 retail outlets that Forfars own and run. “Michael was excellent at following ideas through at the shops, which was essential as we are both manufacturers and retailers,” observed Tim.

Michael was instrumental in achieving better communication and motivation that has raised staff morale, increased productivity and consequently

resulted in staff bonuses. Through the training Michael offered, all staff have gained knowledge and awareness of the benefits of quality control and food safety requirements.

“In spite of the financial climate, driving the change from a re-active ‘me too’ approach to a pro-active new product development objective, the KTP project still managed to deliver on innovation,” says Adri. “I have no doubt that the KTP project helped Forfars retain their market share in spite of the economic environment and incredibly strong growth in competition.”

Forfars’ new ability to utilise market research for new product ideas and the new fast and smooth concept to launch new products provided the ability to retain customers and gain new ones.

FOOD MaNUFaCTUrE aND TECHNOLOGy

The London Food Centre at London South Bank University offers a unique mix of academic expertise, technical and business know-how for food companies that want to innovate and compete.

areas of expertise include new product development, recipe re-formulation, nutrition, food

legislation and labelling, process optimisation, sensory evaluation, packaging and design, energy and carbon reduction and refrigeration to name but a few.

From manufacturers to processors, ingredients suppliers to packaging companies, wholesalers, retailers and restaurants, the London Food

Centre can help you maintain your competitive edge, innovate and grow your business.

The team of food technologists and academics have assisted many food businesses, from start-ups and SMEs through to multinationals, to expand and improve their profitability.

Food Manufacture and Technology

FOOD MaNUFaCTUrE aND TECHNOLOGy

“Pro-active NPD and manufacturing efficiencies gave Forfars a leaner way of running the business, reducing menu fatigue and improving cost effectiveness,”

for the bakers at ForfarsNo loafing around

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“This KTP project with LSBU is essential to the company’s strategic growth and will give the company a technological advantage over our competitors.”


1514


Laser Doppler anemometry-Explained!

In 2005 the London Underground set up the ‘Cooling the Tube Project’ (CTP) to look for methods of reducing the temperatures on the railway. Infrastructure services provider, Parsons Brinckerhoff, won the bid for this project and teamed up with London South Bank University (LSBU) to establish ways of mitigating the extra heat to make journey times more comfortable for passengers.

“Unfortunately you can’t simply drill a vent to cool the London Underground,” KTP Associate Yew Ting explains. “The first rule of heat transfer says that heat and energy cannot be destroyed, only transferred.” This poses a considerable challenge for Parsons Brinckerhoff (PB), but with a Knowledge Transfer Partnership (KTP) project at LSBU new models have been developed in a first time approach to cooling the London Underground, despite space restrictions.

KTP Associates Yew Ting and Jolyon Thompson are developing tried and tested technologies, using pioneering new research and analysis methods to try and mitigate the excess heat. Jolyon’s expertise lay in analytical heat transfer and so he looked into the modelling software available to the

London Underground. He compared the best tools on the market to decide which were the most robust and most suitable products for the project. In carrying out this research Jolyon has developed some supplementary additional analysis in Hybrid Cooling, an energy storage system whereby heat is captured from the air conditioning systems and dissipated above ground. “Jolyon has made a significant impact on the way we understand energy and the way we use it,” commented Mark Gilby, KTP company Supervisor.

Ting was working on a more focused piece of work that involved using cooling pipes in tunnels, a process that has been used successfully in other major tunnelling systems such as the Channel Tunnel. Due to the limited space in the London Underground this process would be expensive and cause disruption due to having to close the railways down at night to install the pipes. Ting has undertaken a lot of numerical analysis to understand the heat transfer around cooling pipes. “As a result of Ting’s work we have a real appreciation of what a cooling pipe would look like, how good a product it needs to be and how we can

apply it to the London Underground,” explains Mark.

Jolyon and Ting’s work produced a number of important publications on the hybrid cooling process and on ground source heat transfer. They have attended the international symposium on ‘Aerodynamics and Ventilation of Vehicle Tunnels’ where they both presented papers. This work has increased PB’s reputation in a field that is becoming increasingly popular.

LSBU Professors Graeme Maidment and John Missenden have provided their expertise in thermal engineering to this project. “Both academics have been very supportive of the associates and have shared their technical ideas, helping them understand the different approaches to cooling systems which has certainly paid off in terms of technical output” said Mark.

“Both academics have been very supportive of the associates and have shared their technical ideas ”

London South Bank University has always been at the forefront of the Building Services and Construction industry and has maintained a highly regarded reputation in this field. LSBU can provide the academic expertise,

resources and future specialists for the multifaceted needs of the property and construction sectors. It has a unique relationship with the industry and is well aware of the problems facing the property, building services and construction

sectors at present. areas such as climate change, energy supply and conservation, environmental sustainability and quality, need the attention of properly trained professionals and will thus drive growth within the business sector.

Building Services Engineering and Construction

BUILDING SErvICES ENGINEErING aND CONSTrUCTION

“There are many types of instrumentation available to today’s engineers for the measurement of airflow within a building, but the majority of them are intrusive and this often affects the end result,” reports Alan Gilbert, Project Manager at BSRIA.

Using Laser Doppler Anemometry (LDA) involves a non-intrusive method of measuring air velocity. It uses two laser lines that are projected into an air stream containing non-toxic particles that, once detected, allow calculation of the air velocity to a degree of accuracy not seen before. Such a high degree of accuracy in air velocity calibration and airflow instrumentation means BSRIA can offer its clients a greater range of products and services whilst improving turnover and ultimately profit for the organisation.

To date, a special technique has been developed, using the LDA system, to measure the flow rate produced by one of the calibration facilities that is repeatable over a range of air flow rates. UKAS accreditation for this test facility is currently being sought so the

company can apply the same technique to other calibration rigs across BSRIA.

“The KTP project is a fantastic opportunity for BSrIa to investigate and apply modern technology that is not widely used in industry. access to the resources and expertise at LSBU has meant a significant increase in the understanding of the LDa process. This can now be applied to other areas, opening up further business opportunities,” comments Alex Mayes, KTP Associate.

LSBU academics Professor John Missenden and Dr Steven Mitchell are providing the expertise. “This project represents an important opportunity to apply research techniques to solve real problems in industry. It is extremely useful to see how academic theories of fluid mechanics, the use of instrumentation and advanced numerical modelling techniques can be applied to the work of BSRIA and make a real difference to their business,” says Steve.

“The KTP project is a fantastic opportunity for BSrIa to investigate and apply modern technology that is not widely used in industry. “

Ice built whilst outside

Heat rejected whilst outside

Unit located under carriage floor

Ice reservoir

Condenser

refrigeration Unit

Ice melted and cooling delivered whilst in tunnel

The London Underground has never looked cooler

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BUILDING SErvICES ENGINEErING aND CONSTrUCTIONCENTRE FOR KNOWLEDGE TRANSFER

1716


LIvE KTP PrOjECTS

Long and PartnersBusiness: Building services engineering company.Project: To develop a financial and engineering software tool that evaluates optimal cost of achieving mandatory carbon emissions reduction.

MetafourBusiness: Provider of software services for the courier and travel industries.Projects: 1) To develop world class software products for the courier and travel markets. 2) To develop a leading edge technical semi-automated help desk system that offers 24 hour client services world wide.

Paper roundBusiness: Office recycling companyProject: To develop CARBON SMART – a unique carbon saving offsetting service for SME offices.

Parsons BrinckerhoffBusiness: Provider of infrastructure services for the transport industry. Project: To develop, test and implement novel cooling strategies for underground railways.

Paye Stonework and restorationBusiness: Specialist repairer of historic buildings.Project: To develop a novel ice particle system for cleaning historic buildings, replacing damaging chemical alternatives.

ripmax Business: Manufacturer and distributor of radio controlled models. Project: To develop an e-commerce system and software-based customer relationship management system.

royal National Institute for Deaf People (rNID) Business: Registered charity supporting 9 million deaf and hard of hearing people. Project: To develop a system to provide metrics and KPIs to measure outcomes and impacts and deliver improvements in social care services provided to sensory-impaired people.

Soundcraft Business: Manufacturer, distributor and installer of architectural doors and bespoke joinery for the construction industry.Project: To manage the transition from traditional bespoke workshop joinery to product specific manufacture including development, planning and new IT systems.

Sound research Laboratories Business: Acoustics consultancy providing technical solutions for buildings.Project: To design and develop culturally acceptable products and techniques for the mitigation of noise exposure for classical musicians.

Tangram architects Busienss: Architectural practice providing services principally to healthcare clients in both the public and private sectors. Project: To research, define and implement strategies to deliver greater business direction, vision and profitability for the company.

Telent Technology ServicesBusiness: Provider of infrastructure in telecommunications and transportation. Projects: 1) To develop a measurement and prediction system to deliver new world-class speech intelligibility systems in underground environments. 2) To develop, test and implement a system to optimise the use of advanced digital CCTV cameras in mass transit structures.

veetee Foods Business: Manufacturer of ready-to-eat microwavable rice products. Project: To optimise thermal preservation processes and aseptic packaging of cooked rice and other carbohydrate-rich products and to develop new food products.

West Sussex Primary Care Trust (WSPCT)Business: Free-standing statutory body responsible for (i) delivering health care and health improvements to its local community and hence (ii) improving the health of this community. Project: To provide the technical capability to locate, manage, secure and disseminate information, both digital and non-digital, for use across the organisation.

Wire BeltBusiness: Manufacture, sale and supply of specialist conveyors used in food production. Project: To create a step change in product performance and lower costs of manufacturing, through improving the wire belting product by the use of new materials and material coating combinations.

aBS Consulting Business: Strategic consultancy services within the building industry. Project: To develop a technical service for building managers to analyse and benchmark Key Performance Indicators (KPIs) in energy efficiency and the environmental impact of commercial buildings.

aSP Packaging Business: Producer of packaging films, primarily for the food industry.Project: To research and develop new packaging technologies and integrated planning production systems.

BSrIaBusiness: Consultancy and research services in construction and building. Project: To investigate the science and application of Laser Doppler Anemometry to the building engineering sector of the construction industry, in particular, air velocity measurements.

Building ZonesBusiness: Technology implementation and consultancy company. Project: To develop a customisable software tool, the ‘Making Energy Visible Dashboard system’ to reduce energy consumption in office workplaces through behavioural change.

Capita SymondsBusiness: Engineering / architectural consultancy, specialising in transport, building design, civil engineering, and environmental management.Project: To develop systems and models to achieve optimum performance of Urban Roof-top Wind Turbine (“urbines”) minimising noise and vibration.

Carbon Descent Business: Consultants in the sustainable use and supply of energy.Project: To develop new energy modelling software to assist with the energy certification of buildings.

Coolfast ManufacturingBusiness: Manufacturer of refrigerated display cabinets for the UK supermarket and convenience store sectors. Project: To design and develop refrigeration cabinet technology.

Daycare Trust Business: National childcare charityProject: To create and embed a new quantitative skill-set in-house which will enable collection, modelling, analysis and evaluation of datasets to implement ongoing new business practices.

EurotalkBusiness: Developer of language learning products.Projects: 1) To develop a method for delivering language content to mobile devices. 2) To develop a new e-commerce system.

Faber MusicBusiness: Independent publishers of classical, contemporary, educational and media music.Project: To develop and implement the E-Partners scheme, managed through a central hub to enable 3rd party website vendors to sell sheet music downloads legally.

I-BeadsBusiness: Retailer of beads and jewellery accessories to UK and Europe via the company’s e-commerce website. Project: To develop and implement a new e-commerce platform to improve business performance.

Industrial Design Consultancy (IDC)Business: Provider of design consultancy services for product manufacturers. Projects: 1) To design, manufacture and test a novel , autonomous, solar powered jet pump refrigerator for vaccine storage applications. 2) To develop a methodology and tools that enable IDC to design and develop more sustainable products.

Instutite of Optimum Nutrition (ION)Business: Educational Charity providing advanced education on nutrition.Project: To develop and launch new commercial nutritional advisory services, which create a professional network, expanding revenue generating capabilities for ION in the UK and Europe.

Institute of refrigeration (IOr) Business: Independent organisation for refrigeration and air conditioning professionals. Project: To develop new products and services for members to achieve reduction of refrigerant leakage.

jellyfish PicturesBusiness: Specialists in computer animation and visual effects for the film and television industries. Project: To develop an integrated project management environment facilitating the scheduling, production, resource allocation and financial planning for the production of visual effects, animation and motion graphics assets.

Key20 Media Business: Media and communications business driving revenue generation from organising awards programmes, public relations and business events and corporate film sales. Project: To create an in-house film production capability replacing the company’s reliance on third party suppliers, improving quality and creativity.

Locke Carey and associatesBusiness: Provider of planning and design services for building fire safety. Project: To develop a computer-based tool for the assessment and/or design of structurally-based fire protection in buildings based on the behaviour of materials and heat transfer analysis in fires.

LIvE KTP PrOjECTS

All Partnerships received financial support from the Knowledge Transfer Partnerships programmes (KTP). KTP aims to improve their competitiveness and productivity through the better use of knowledge, technology and skills that reside within the UK knowledge base. KTP is funded by Technology Strategy Board along with other Government funding organisations.

18 19

20

Creative

Media & Design •

Arts & Creative Media •

Graphics and Design • Imaging and

Graphics Development • 3D Modelling •

Animation • Product Design • Computer and Video

Games • Digital Photography • Media Writing • Performance

Management • Digital Media • Film & Television • Media and Cultural

Studies • Arts Management • Sonic Media • Digital Media Arts • Creative Writing

• Health Social Care and Wellbeing • Health Research Methods, Processes and Assessment

• Sports, Physical Activity and Wellbeing Research • Clinical Risk Assessment • Patient Care and

Interaction • Management in Mental Health • Health Care Services and Ethics • Social Policies and Equal

Opportunity • Primary and Social Care • Mental Health • Midwifery Studies • Health Sciences • Childrens

Health • Business, IT and Communications • Business and Operational Systems • Competitive Strategies •

Data Analysis and Statistics • Marketing Strategies and Communication • Event Planning and Tourism

Management • Accounting and Finance Management • Programming Language • Software Engineering and

Development • Networking • Organisation and Management • Database Systems and Security • Web

Technologies and Internet Systems • E-Commerce • Knowledge Management • Energy and Environment •

Combined Heat and Power Systems • Renewable Energy Systems • Solar Energy Technologies and Systems

• Transport Studies • Environmental Management • Energy Efficiency and Sustainability • Building Design

and Operation • Investment Appraisal for Sustainable Technologies • Renewable Energy in Buildings •

Low and Zero Carbon Technologies • Carbon Footprinting • Monitoring and Feasibilty Studies • Energy

Monitoring and Targeting • Structural Design • Energy Supply and Conservation • Manufacturing,

Engineering, Electronics and Materials • Manufacturing Engineering • New Materials, Composites and

Applications • Control Engineering • Non-Destructive Testing • Operations Management and

Manufacturing Mechanics • Geotechnical Engineering • Environmental Safety, Systems and Testing •

Environmental Acoustics • Computer Networks Engineering • Thermal Systems, Refrigeration and Cooling

• Microprocessors • Operations Management • Engineering • Product Design • Hazardous Environment

Testing and Safety • Quality Control • Heat Transfer and Fluid Mechanics • Robotics and Artificial

Intelligence • Food Manufacture and Technology • New Product Development • Recipe Re-formulation •

Food Legislation and Labelling • Sensory Evaluation • Process Optimisation • Food Safety and Hygiene

Processes • Nutrition • Manufacturing Simulation and Quality Control • Management and Process Control

Systems • Shelf Life Evaluation and Packaging • Energy and Carbon Reduction • Refrigeration • Building

Services Engineering and Construction • Construction Management and Economics • Urban Design and

Development Strategies • Commercial and Industrial Architecture • Environmental and Sustainable

Futures • Post Occupancy Evaluation • Indoor Air Quality and Energy use in Buildings • Building and

Property Services • Thermal Systems, Refrigeration and Cooling • Architectural Technologies • Human

Sciences • Educational Development and Policy • Legal Methods and Case Management • Psychology •

International Politics • Social Policy • Criminology • Investigative Forensic Psychology • Crime and

Litigation • Human Rights • Clinical Psychology • Child Psychology • Sociology • Applied Sciences •

Biotechnology • Chemical Engineering • Environmental Science • Forensic Science • Sports Science •

Explosions and Fire • Biology • Bioscience • Chemical and Process Engineering • Petroleum Engineering •

Microbiology • Human Biology •

Expertise at London South Bank University

Expertise at London South Bank University

Documents

Centre for Knowledge Transfer - Annual Review 2009