c e l e b r a t i n g p a r t n e r s i n w e l l n e s s

2017 IMPACT REPORT

Our community has many strengths. Our community is also facing significant challenges.

According to the 2017 Kent County Community Health Needs Assessment, the top priorities for achieving “high quality of life, health and wellbeing for all people” include mental health services and substance abuse services. The most pressing needs of our community are the very same issues that Arbor Circle addresses each and every day. They are far more common than we imagine or admit.

Arbor Circle provides over 50 programs to annually serve nearly 22,000 children, youth, adults and families across 11 counties in West Michigan. We know that emotionally healthy people are resilient people. They are strong parents, caring friends and dedicated colleagues, playing roles in our community that have the potential to reach many lives.

We would not be able to do our work without your support. To all of our collaborative partners, funders, donors, advocates and volunteers, thank you. To all of the people who trust us for help, whether facing an ongoing personal struggle, an unexpected crisis, or trying to raise a stronger family, thank you. Your continued partnership with Arbor Circle helps us strengthen and expand the services we offer, allowing us to positively impact even more people in need in West Michigan.

From all of us at Arbor Circle, thank you for being a partner in wellness!

Sincerely,

Jack Greenfield, Arbor Circle President & CEO

Dear Arbor Circle Partners:

a m e s s a g e f r o m o u r p r e s i d e n t

o u r m i s s i o n

o u r v i s i o n

Arbor Circle transforms the lives of children, adults and families facing mental health, substance use and family concerns in a caring partnership with our clients and diverse community.

Arbor Circle will be the leader in providing innovative and proven approaches that help individuals and families experience hope and healing.

Client input, satisfaction and therapeutic alliance are strong predictors of successful outcomes in counseling/support programs. Client perception of the therapeutic relationship is directly correlated to their attendance, participation and ultimately positive change.

OF CLIENTS FEEL THEY DEAL WITH DAILY PROBLEMS MORE EFFECTIVELY AS A RESULT OF SERVICES 97% OF CLIENTS FEEL STAFF

HELPED THEM WITH RESOURCES THEY NEEDED

OF CLIENTS FEEL COMFORTABLE ASKING QUESTIONS

OF CLIENTS WERE SATISFIED WITH ARBOR CIRCLE’S SERVICES

Services provided in 11 West Michigan Counties, including: Allegan, Kent, Lake, Mason, Mecosta, Montcalm, Muskegon,

Newaygo, Oceana, Osceola, and Ottawa.

o u r c l i e n t s

ETHNICITY AGE

o u r r e a c h

27% Outpatient Counseling

25% Early Childhood

24% Advocacy + Prevention

9% Family Based

7% Recovery Services

7% Youth Services1% Child Welfare

SERVICES BY DEPARTMENT

ANNUAL HOUSEHOLD INCOME FAMILY SIZE

4% 0-56% 6-930% 10-1724% 18-2917% 30-3910% 40-497% 50-593% 60+

50% White21% Black or African American13% Hispanic or Latino9% Other5% Multiracial

50% Less than $5K11% $5K-10K9% $10K-15K13% $15K-25K7% $25K-35K4% $35K-50K5% $50K+

34% Single16% Two People18% Three People15% Four People10% Five People8% Six+ People

51PROGRAMS + SERVICES

21,697PEOPLE SERVED IN 2017

5OFFICES IN

WEST MICHIGAN

c l i e n t s a t i s f a c t i o n

98%98%96%

Arbor Circle remains dedicated to promoting diversity, equity and inclusion strategies, advocacy, initiatives and programming which will enable us to be more effective in meeting the needs of our staff, clients, and community.

e q u i t y + i n c l u s i o n

250STAFF PROVIDING

CARE

E n r i c h i n g T h e B r i d g eFounded as The Bridge for Runaways in 1970, The Bridge of Arbor Circle is a safe shelter program for youth, ages 10-17, who are facing homelessness or considering running away. In the middle of a crisis, The Bridge provides youth a safe and stable place to stay.

The current Bridge facility was built in 1982. Serving an average of 250 youth a year and operating 24 hours a day, 7 days a week, 365 days a year, the facility is constantly in use and was in desperate need of upgrades.

A group of dedicated community volunteers formed the “Enrich the Bridge” Committee to spearhead the remodel project. After almost two years of visioning and fundraising, and more than six months of planning, getting the proper permits and construction, the remodel was completed in February 2018.

More than 100 corporate and individual donors contributed to the project, with key design and construction partners including a.j. Veneklasen, Inc; Herman Miller Cares; John Grace Restoration; Kendall Lighting; Steelcase; and Via Design Inc.

Nearly every surface of The Bridge facility received some TLC. The core elements of the project included:

• New carpet, fresh paint and upgraded lighting throughout the facility• Updating the furniture in the group programming space and adding 5 computer work stations

to support youth in their educational pursuits• Constructing a new assessment office and staff space to increase efficiency and promote

privacy for individual meetings with youth• Upgrading the dining room furniture, floor and lighting to support the family-style “Around the

Table” approach to meals at The Bridge• Reconstructing the existing bathroom facilities to go from 2 single-user bathrooms to 3 1/2

single-user bathrooms, which has doubled the capacity and streamlined bathroom/shower scheduling, especially on busy schooldays

• Completely refreshing the seven youth bedrooms, with a unique design in each bedroom

The renovations increased the efficiency and functionality of the facility, while creating a more welcoming space for the youth Arbor Circle serves.

“Our goal really is to provide young people with safety, to help them on their goals towards stability and to reconnect them with safe family and friends, so that this episode of homelessness for them is brief and one time,” explained Program Director Julie Cnossen.

“We’ve found something wonderful in shar ing our l ives

wi th foster k ids , and we are so g lad that

Arbor Circle has been there to guide us

through it all .”

f o s t e r c a r e + a d o p t i o n

e a r l y c h i l d h o o d

c h i l d r e n + f a m i l i e sWhen a child or youth faces mental health or other challenges, it can impact many parts of his or her life and the family’s life, from school performance to behavior at home and in the community. Our team works alongside families as they face these challenges, often providing support individually and to the family as a whole. All families are seen within their community; often times at home, at school or other areas identified by the family as safe and most convenient.

Becoming a strong family can be a rewarding journey for parents and a life-changing one for children. Arbor Circle offers many services for expectant mothers and families with young children in order to prevent childhood trauma and its lasting impact. The Early Childhood team partners with parents to build their skills, help them bond with their children and create a sense of security in their family.

At any given time, approximately 13,000 children in Michigan are in foster care. Our dedicated Child Welfare

team works to prevent child abuse and neglect in our community and advocate for children in need.

“I like how Ifeel more in control

and can better connect w i t h m y c h i l d . We ’ v e

been able to improve our schedules and attitudes.

I ’ve learned new ways to keep both of us happy and calm.”

“I appreciate A r b o r C i r c l e

incorporating me into my son’s sessions.

They h ave h e l p e d m e m a ke p l a n s a n d d eve l o p strategies

to deal with my son’s issues.”

Arbor Circle provides a wide range of age appropriate and strength-based services. We help youth and young adults discover and make the most of their abilities for successful living. Our work includes a variety of services for youth who are runaway, homeless, or otherwise without safe shelter.

y o u t h s e r v i c e s + p r o g r a m s“What I liked

most about Arbor Circle is that when I

was in need most they were there for me, and helped me stay warm throughout the night

when I barely knew them.”

98% OF OUR HOMELESS YOUTH SERVICES CLIENTS WERE DISCHARGED TO SAFE AND STABLE HOUSING.

IN 2017, 48 CHILDREN WERE ADOPTED, 60 CHILDREN WERE SERVED IN FOSTER CARE AND 26

CHILDREN WERE ASSIGNED A CASA VOLUNTEER.

5,332 FAMILIES WERE SERVED IN EARLY CHILDHOOD PROGRAMS.

94% OF CHILDREN/FAMILIES WHO PARTICIPATED IN SERVICES REPORTED IMPROVEMENT IN BEHAVIOR AND EMOTIONAL HEALTH.

t o t a l t r e k q u e s tTotal Trek Quest (TTQ) is an afterschool program for boys in grades 3-5 that combines the physical activity of training for a 5k run with a curriculum that focuses on learning to set goals, build strong relationships and make healthy choices.TTQ started in Ottawa County in 2005, but over the last few years, has expanded to also include select elementary schools in Allegan, Kent and Muskegon Counties. Starting in Spring 2018, TTQ is also offered in Newaygo County.

r e c o v e r y s e r v i c e sRecovery from alcohol and drug addiction is a lifelong journey that Arbor Circle supports at every step of the way. Our recovery services include advocacy, individual and family therapy, peer support, crisis intervention, and case management services. Pregnant and parenting women are a priority for admission to treatment services.

c o u n s e l i n gArbor Circle’s Outpatient Counseling Services guide individuals to discover the coping skills needed to adapt to or even avoid life’s challenges. Our team of highly trained therapists can help individuals deal with a variety of concerns, including depression, anxiety, substance use, stress, anger, grief and loss, trauma, family relationship issues and more.

INDIVIDUALS PARTICIPATING IN RECOVERY SERVICES REPORT AN INCREASE IN THEIR ABILITY TO SUCCESSFULLY MANAGE THEIR OWN PHYSICAL, EMOTIONAL AND BEHAVIORAL HEALTH.

“My peer advocate has been such a source of comfort , support ,

guidance and a weal th of resources . I couldn’t have gotten through the transition of parenthood

and sobriety without Arbor Circle.”

“The care that Arbor Circle g ives me i s very

helpful and essential to my everyday mental

h e a l t h . T h e s t a f f members and therapists

treat me like family, not just a

client.”

5,942 INDIVIDUALS WERE SERVED IN OUTPATIENT COUNSELING IN 2017.

154 VOLUNTEERS COACHED 711 BOYS FROM 52 SCHOOLS IN THE SPRING AND FALL SEASONS OF TOTAL TREK QUEST.

a d v o c a c y + p r e v e n t i o nOur team participates in presentations to professionals and community groups to increase awareness of issues surrounding mental health, substance use and family development. Arbor Circle also works with a variety of coalitions and community partners in order to best serve those in need.

MESSAGES ABOUT SAFE PROM BEHAVIOR WERE SENT TO MORE THAN 3,000 LOCAL HIGH SCHOOL STUDENTS.

t h a n k y o u t o o u r d o n o r sA.J. Veneklasen Inc.

Advance Packaging Corp.

Alan Angeloff and Bill Rowe

Alano Club Of Kent County

AMVETS Auxiliary Post 23

Anne and Roger Gamache

Anthony and Julie Urbanski

Assurance Plus

Augusta Tower Technologies

Ben and Susan Emdin

Berends, Hendricks, Stuit Insurance

Bill and Gwen Melvin

Blue Cross Blue Shield and Blue Care Network of Michigan

Brandon Springett

Bud Baty and Max Matteson

Carl and Kim Siebers

Carol Rickey

Carol Sarosik and Shelley Padnos

Chris Medema

Cnossen Construction

Community Foundation for Muskegon County

Community Foundation of The Holland/Zeeland Area

Consumers Energy Foundation

Craig and Kristin Gietzen

Darrel and Diane Springett

Data Strategy

David and Ellie Austin

David and Marilyn Fernstrum

David and Michelle Bottrall

David Heilman and George Stoutin

Dennis and Wendy Madden

Dermatology Associates of West Michigan

Dick and Jeanenne Morton

Doug and Chris Bouwer

Elaine Papp

EPS Security

Eric and Mary Van Haaften

Farm Bureau Insurance

Fifth Third Bank

Final Clean, Chris Van Fossen

First ROW Inc

Forest View Hospital

Francine and Ted Anton

Frey Foundation

Gerald and Shirley DeRuiter

Grand Rapids Community Foundation

Grand Valley State University

Gregory Randall

Haviland Enterprises

Heart Of West Michigan United Way

Hearts Of Gold

Herbert and Joan Ritsema

Herman Miller Cares

Holland Running Club

Holly and Steve Jandernoa

Horizon Bank

Hungerford Nichols CPAs + Advisors

i3 Business Solutions

Integrity Business Solutions LLC

Irwin Seating Company

Jack and Linda Greenfield

James and Almeda Vander Waals Foundation

James and Barbara Haveman

Jandernoa Foundation

Jane and Bruce Patterson

Jennie Anheuser and Chad Jones

Jill Greenfield

Jim and Marie Preston

John Hunting

John and Mary Miner

John and Nancy Miller

Jon and Kristy Sytsma

Joseph and Jean Snowden

Kate Pew Wolters

Kelly and Carl Jandernoa

Lasers Resource

Lauren and Chad Warner

Laurie Beard

Leonard and Karen Rinke

Maplegrove Property Management, LLC

Marcus and Helle Haw

Mark and Heather Olivier

Marty and Rolland Swank

Mary Alice and Mike Williams

Meijer

Metal Flow Corporation

Michael Kooistra

Michael and Sarah Wildey

Mika Meyers PLC

Mimi Cummings

Molina Healthcare

Monica and Rob Jandernoa

Monsma Marketing Corporation

Nancy Ayers

Neil and Cynthia Kimball

Newkirk Electric Associates Inc.

ODL

Old National Bank

Old National Bank Foundation

Our LGBT Fund

Packaging Corporation of America

Perrigo Company Charitable Foundation

Presto Print, Inc.

Ralph and Marietta Hamady

Rebecca Wierda

Rhett Pinsky

Rhoades McKee

Richard Howell

Richard TenHoor and Sue Toman

Ron and Kay Griffith

Salesforce

Sam Stover

Shannon Family Foundation

Sharon and Steven Van Loon

Shoreline Container

St. Anthony Of Padua Church

Star Crane & Hoist, Inc.

Steelcase Foundation

Steve and Diane Lown

Sunrise Foods

Team Financial Group

The Kendall Group

The Renucci Family

Tom and Tracy Curran

Twink Frey

United Way Of Midland County

United Way Of The Lakeshore

US Engineering Corporation

VanDyk Mortgage

Varnum, Attorneys at Law

Vredeveld Haefner

Walter and Judy Perschbacher

Walter and Neele Perschbacher

West Michigan Asian American Association

of all expenses went to direct services in

our community

90%

REVENUE

EXPENSES

NET CHANGE IN ASSETS $ 179,430

Program Services $ 14,457,206Management & General $ 1,245,524Fundraising $ 208,477Total Expenses $ 15,911,207

Public Support and Revenue $ 16,090,637

b y t h e n u m b e r s

The donor list is reflective of donors who gave at the Roots in the Community level or higher in Fiscal Year 2017. Interested in learning more about giving opportunities at Arbor Circle? Email info@arborcircle.org for more information or to get involved.

a r b o r c i r c l e b o a r d o f d i r e c t o r s

Nancy Miller, Board ChairHorizon Bank

David Emdin, Vice Chair/SecretaryMaplegrove Property Management, LLC

Jonathan Sytsma, TreasurerHungerford Nichols

Jennie AnheuserFifth Third Bank

Dr. Jesse BernalGrand Valley State University

Lyne BurkeyHope College

Holly JandernoaCommunity Volunteer

Kris MathisMotivational Speaker & Author

Minnie MoreyWest Michigan Asian American Association

Mark NettletonMika Meyers PLC

Jane PattersonAttorney

John RoleckiVarnum

Wali ThomasSave Time Dry Cleaning

David WienerColliers International

Thank you to our outgoing Board Members: Tesha Edwards, Walter Perschbacher IV, H. Rhett Pinsky, Carl Siebers, and Diane Springett

Jack GreenfieldPresident/CEO

Kristin GietzenVice President/COO

Marie BrillChief Financial Officer

Janelle HillDirector of Community

Engagement & Advancement

Susan SheppardPerformance

Improvement Director

Cathy CardosaHuman Resources

Director

Enid GaddisDirector of Equity & Inclusion

Carrie NewbergProgram Director,

Family Based Services

Amy VenardProgram Director,

Child Welfare

Cathy WorthemProgram Director,

Community Based Recovery

Julie CnossenProgram Director,

Youth Development

Emmy EllisProgram Director,

Outpatient Counseling

Leigh MoerdykeProgram Director,

Advocacy & Prevention

Marguerite MorganProgram Director,Early Childhood

l e a d e r s h i p t e a m

ALLEGAN SERVICES213 Hubbard StreetAllegan, MI 49010

(269) 673-1896

NEWAYGO SERVICES222 East 82nd St.

Newaygo, MI 49337(231) 652-1786

OTTAWA SERVICES412 Century LaneHolland, MI 49423

(616) 396-2301

MUSKEGON SERVICES1060 W. Norton

Muskegon, MI 49441(231) 777-2222

MAIN CAMPUS1115 Ball Avenue NE

Grand Rapids, MI 49505(616) 456-6571

l e a r n m o r e a b o u t o u r p r o g r a m s a n d u p c o m i n g e v e n t s o n o u r n e w a n d i m p r o v e d w e b s i t e !

w w w . a r b o r c i r c l e . o r g