CDW high level overview

CDW UK

CORPORATE PRESENTATION

CDW | Confidential

CONSISTENT ACCOUNT

MANAGEMENT

CONTINUED INVESTMENT INTO

LOCAL OPERATIONS

COMPLETE FOCUS ON CUSTOMER

EXPERIENCE

2

2015

$

2014

$

2016

KELWAY TO CDW

2012 2017

CDW and Kelway form a partnership to serve global customers

CDW invest to acquire 35% of Kelway

CDW acquire 100% of Kelway

Kelway to become CDW with further development of consistent global proposition

Roll out of E-Commerce platform. Further integration and international expansion

CDW | Confidential

VISION & VALUE PROPOSITION

VISION

To be the leading IT solutions and

services provider in the markets we

serve

OUR VALUE PROPOSITION

We help our customers achieve their goals by delivering integrated solutions and services that maximise their

technology investment

CDW | Confidential

8500+GLOBAL COWORKERS

12.7billionGLOBAL REVENUE 2015

$

4

3000+SERVICE ROLES

2016LISTED COMPANY

ABOUT CDW

20+TIER 1 VENDORS

CDW | Confidential

17% SERVICES

1000+UK COWORKERS

650millionUK REVENUE 2016

£

5

800+SERVICE ROLES

ABOUT CDW UK

55% INFRASTRUCTURE SOLUTIONS28% SUPPLY CHAIN

2000with 30% FTSE 100

CLIENTS

Commercial Public 80% 20%

CDW | Confidential 6

1984 2003 2006 2010 2011 2012 2013 2015

HERITAGE AND INITIATIVES

CDW FoundedAcquired Berbee Information Networks

Singapore and South Africa office and 2 new UK data centres open. Technical team grows to 300

Kelway wins CRN Reseller of the Year and introduces Managed Service capability

Acquired Micro Warehouse

Kelway opens its Dubai office launches its Cloud platform & becomes a Cisco Gold Partner

Kelway launches ServiceWorks and gets Microsoft LAR/LSP status. Opens SOC in Peterborough

Global expansion with the acquisition of Kelway


We have an international presence in both private and public sector IT, and through our global supply chain provide products and services in over 130 countries. Our team possess the industry’s highest achievable accreditations, meaning CDW customers can focus on running their business, not on managing their IT.

London• State of the art, multi-vendor, Proof

of Concept Centre (POC) • Network Operation Centre (NOC)• 24x7x365 manned client

ServiceDesk

HEADQUARTERS Peterborough• 24x7 ServiceDesk• Services Operations Centre• 30,000 sqft service Centre• DR demo lab

SOC

Rugby• 120,000 sq ft National Distribution

Centre (NDC)• 20,000 sq ft Configuration centre

with 750 workstations• Hardware upgrades to most IT

equipment• Software installations

WAREHOUSEManchester• Regional headquarters• State of the art, multi-vendor, Proof

of Concept Centre (POC) • Network Operation Centre (NOC)• 24x7x365 manned client

ServiceDesk

REGIONAL HQ LONDON

PETERBOROUGH

RUGBY

MANCHESTER

UK COVERAGE


CANADA

USAUK & IRELAND

SOUTH AFRICA

MIDDLE EAST

SINGAPORE

HONG KONG

AUSTRALIA

8

CDW is an established and trusted IT services and solutions provider.CDW operates from four international hubs, delivering the same high standard of services and solutions across the globe. Integrating new technologies into your business demands a careful balancing act; cost, security and competitive advantage all need to be considered in a forward-looking IT strategy

INTERNATIONAL REACH


EXPERTISE IN SERVICES AND SOLUTIONS

SOLUTIONSUnparalleled technical knowledge and vendor certification• Data centre • Workspace• Networking • Security

SUPPLY CHAINEfficient Supply Management Capability • to work effectively across all stages of the

supply chain• Features bespoke order management portal • International distribution coverage

PROFESSIONAL SERVICESSupport across data centre requirements• Technical Consulting• Project & Programme Management• Onside Deployment & Engineering• Training • Configuration• International Logistics

MANAGED SERVICESComprehensive portfolio incl. monitoring, service desk and cloud-based services• Infrastructure Network Monitoring & Management• Service Desk• Desktop Management • Connectivity• Field Engineering • Service Management • ServiceWorks Cloud Platform


SUPPLY EXPERTISE

SERVICETRACK - Online Procurement & Asset Management

DISTRIBUTION• Purpose-built 120,000 sq ft

distribution centre• Processing over 2 million

items a year• 99.9% shipment accuracy

INT. LOGISTICS• Shipping to 157+ countries• Package tracking giving

complete visibility of order progress

• Seamless customs compliance

CONFIGURATION• Purpose-built configuration

(centre)• Pre-delivery Configuration of

your devices• Bespoke imaging solutions

PROCUREMENT• Procure through a single supplier• Top accreditations with major

vendors• Direct purchasing relationships

with major vendors $12b+ of purchase spend PA in UK IT channels

• Structured leasing arrangements across Europe APAC and USA

SERVICESSUPPLY SOLUTIONS


DATA CENTRE

• Cloud infrastructure• Data Management• Converged platforms• Software defined

infrastructure

WORKSPACE

• Desktop and Application deployment and management

• Application delivery• Collaboration platforms• Cloud desktop

NETWORKING

• Enterprise networking• Campus and branch• Cloud in sight connectivity• Voice/ video services• Software defined networking

SECURITY

• Assessment and discovery• Protection and defence

infrastructure• Analysis services• Incident response

SOLUTION EXPERTISE


CDW | Confidential

PROFESSIONAL SERVICES• Technical Consulting• Project & Programme Management• Onside Deployment & Engineering• Training • Configuration• International Logistics

12

MANAGED SERVICES

• Data centre, workspace, networking • Predefined and scalable managed services• Service Desk monitoring and management• Incident Response

CDW ServiceWorks• Infrastructure, Software, Hybrid• CloudPlan(R) planning services• CloudCare(R) managed cloud

SERVICES EXPERTISE



PROFESSIONAL SERVICES

Resourcing & Scheduling

TECHNICAL CONSULTING PROJECT & PROGRAM MANAGEMENT

ON-SITE DEPLOYMENT & ENGINEERING CONFIGURATION



MANAGED SERVICES

DATA CENTREVirtualisation Platform

Management, Storage System Management, Server OS Management, Application Platforms Management

WORKSPACEEUC Platform Management,

Collaboration Platforms Management, Endpoint

Protection, Asset Lifecycle Management

NETWORKServiceNet Network

Management, Connectivity Provision

SECURITYFirewall Management, DDoS

Mitigation

Core Services: Service Desk & NOC, Remote Monitoring, Service Management, Hardware Maintenance



CDW ServiceWorks

CLOUDPLAN Cloud delivery framework simplifies the steps required to successfully adopt the right cloud services

End-to-end management service for improved service levels and management of your cloud

CLOUDCAREServiceWorks PORTAL

ServiceWorks Platform: DATA CENTREs, Network & Secure Infrastructure

INFRASTUCTURE SOFTWARE HYBRID

COMPUTE

FLASH

Secure hosted virtual servers on enterprise class technology. Hosted in the CDW UK data centres

Secure enterprise backup and long term retention All data in CDW UK data centres

Rapid enterprise grade flash storage with guaranteed performance

LYNC

VIDEO

DESKTOP

Cloud based enterprise collaboration, instant messaging, voice, video and PBX breakout

High definition office and mobile workforce video solutions

Flexible secure remote desktop services, backed by rapid acceleration technology

ASSURE

OFFICE 365 HYBRID

LOCAL

Cloud based disaster recovery replication and failover to CDW’s enterprise class Compute cloud

Essential complementary Office 365 services

On-premise private dedicated converged infrastructure fully managed by CDW

BACKUP


OUR PARTNERS & ACCREDITATIONS


Cisco EMEAR Cloud Builder Partner of the Year 2016Cisco Global EMEAR Partner of the Year 2016Cisco UK & I Cloud Builder Partner of the Year 2016Cisco UK & I Partner of the Year 2016Citrix Most Influencing Partner for Networking EMEA 2015Citrix Global Innovation Award for Partners 2016CRN Managed Reseller of the Year 2014CRN Managed Services Provider of the Year 2014Dell EMEA Platinum Partner of the Year 2015Dell UK Partner of the Year 2015HP Inc. UK & I Computing Partner of the Year 2014

HPE EMEA Growth Partner of the Year 2014HPE UK & I Services Partner of the Year 2014Netapp Enterprise Partner of the Year 2014NetApp Outstanding Professional Services Achievement 2014NetApp Outstanding Technical Achievement 2014Samsung UK Channel Partner of the Year 2014

OUR UK AWARDS


Retail | Public Sector | Construction | Food & Beverage | Finance and Banking | Insurance | Oil & Gas | Non Profit | Transport and Logistics | Gaming | Pharmaceutical

OUR CUSTOMERS

Documents

CDW high level overview