CCNA_VIDEO

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200-001

Cisco Video Network Devices Exam

Study Guide

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Certifications

VIVND (Video Network Devices) Exam

Implementing Cisco Video Network Devices (VIVND) 200-001 is the exam associated with the

Cisco Video Network Specialist certification and CCNA Video certification. It assesses the

knowledge and skills needed to perform in networked video environments by traditional analog

Audio/Visual professionals who install and support solutions such as Cisco TelePresence video

conferencing and mobile video applications. Topics include video concepts, room readiness

recommendations, installation of desktop and single-screen systems, and video conferencing

solutions.

About This Study Guide

This Study Guide provides all the information required to pass the 200-001 Cisco Video

Network Devices Exam. It however, does not represent a complete reference work but is

organized around the specific skills that are tested in the exam. Thus, the information contained

in this Study Guide is specific to the 200-001 and not the entire Cisco Video Network Devices. It

includes the information required to answer questions related to 200-001 that may be asked

during the exam. Topics covered in this Study Guide includes video concepts, endpoint

configuration, troubleshooting and support and conferencing concepts.

Intended Audience

This Study Guide is targeted at a typical candidate who is a Cisco Certified Network Associate

responsible for the installation, troubleshooting and monitoring of video network devices. Day to

day, the candidate typically manages cisco routers and configure them for video support.

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Good luck!

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Table of content

Video Concepts........................................................................................................5

Describe the functional components of video solutions......................................5

Endpoint Configuration.......................................................................................29

Describe video product models.........................................................................29

Describe environment recommendations..........................................................40

Implement desktop endpoints and surveillance cameras..................................52

Describe features and functions........................................................................66

Troubleshooting and Support.............................................................................75

Describe troubleshooting methodologies..........................................................75

Identify endpoint issues....................................................................................79

Collect system information...............................................................................81

Manage configuration.......................................................................................85

Implement key CLI commands.........................................................................91

Monitor events and alerts..................................................................................95

Conferencing Concepts........................................................................................96

Describe multi point control units.....................................................................96

Describe conferencing features.........................................................................98

Describe scheduling vs ad hoc vs on-demand features...................................100

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Video Concepts

Describe the functional components of video solutions

Architectural Overview

As a process, architecture is the activity of designing and constructing buildings and other

physical structures, primarily to provide shelter. A wider definition often includes the design of

the environment, from the macro level of how a building integrates with its surrounding

landscape to the micro level of the construction details and, sometimes, furniture. Architecture in

its broadest sense is the action of designing a complete system that provides a useful service to

the consumer.

As such, Cisco SBA Collaboration is a system that was created using a structured process to

safeguard the stability of voice, video, and web conferencing for business processes and assets.

The system can be broken down into three primary modular, yet interdependent, components for

your organization. They are the network foundation, network services, and user services, which

have a hierarchical interdependency as shown in the following illustration.

Network Foundation

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The key to the architecture is the network foundation. Similar to the concrete foundation of a

building, the network foundation provides a platform on which everything else relies. As a

standalone layer, the network foundation ensures information is sent dependably from one device

and received at another. How this is accomplished is completely abstracted from the average

user; all they know is that when they pick up the phone, they hear a dial tone. When they place a

call and the other person answers, the audio is clear, and they have a normal conversation. It just

works, and they do not have to think about how the call gets from one point to another.

Intelligent infrastructure devices from Ciscosuch as switches, routers, gateways, session

border controllers, and wireless access pointsare what make this possible in the background.

Network Services

Network services sit on top of the network foundation. Network services are like the doors,

windows, and walls of the building. A building without these components is just a box. Adding

these services turns the infrastructure into a workable structure, providing reliability, security,

and availability of the organizations assets. Some users are aware of the value that network

services provide, but do not directly interact with those services. An example of this would be

using a business phone from a home office. The user needs to be behind their VPN router, use a

phone proxy service for a hard phone, or use a Secure Sockets Layer (SSL) VPN client for a soft

phone in order to access business resources. The user does not know or care exactly how the

network services operate. As long as they can make their voice and video calls from wherever

they are at the time, the network services layer is working as expected.

User Services

And finally, user services sit on top of the network services. User services are like the utilities of

the building: water, electricity, phone, Internet, and cable TV services. A user needs direct access

to these services all day long. In the morning, the lights turn on, air conditioners cool, televisions

play content, phones ring, and water is available for morning beverages. As the day progresses,

common utilities are what make the building a comfortable place to work. General user services

for a network include business application software, CRM systems, email, and instant

messaging. User services specific to Cisco include unified communications with voice, web, and

video collaboration.

Cisco Medianet

Cisco Medianet technologies are the recommended approach for video and collaboration

deployments. They span across the three layers and extend the network boundary to include the

endpoints. The network works together with the endpoints in order to scale, optimize, and

enhance the performance of collaboration components.

The idea behind this approach comes from the realization that the endpoints and applications are

the place in the network where most information is stored. The endpoints communicate with the

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network, making the network media-aware and armed with important information that you can

use to make intelligent decisions. The endpoints also become network-aware and are able to

request intelligent network services for troubleshooting.

The Media Services Interface (MSI) that is embedded in Cisco endpoints and collaboration

applications enables the medianet functionality. MSI provides a set of APIs that use medianet

network services, and they also send valuable information about the media flows to the network

devices.

If video is critical your business, Cisco Medianet provides you with a framework to help you

simplify deployment, and troubleshoot and manage all of your video applications.

Network Foundation

Most users perceive the network foundation as a simple transport utility to shift data from one

point to another as fast as possible; many sum this up as speeds and feeds. In reality, the

network affects all traffic flows and must be aware of end-user requirements and the services

offered. Even with unlimited bandwidth, time-sensitive applications such as voice and video can

be affected by jitter, delay, and packet loss. As the transport for all session information, the

design and operation of this layer is crucial to all services, and its role is vital to the success of

the network or the user service placed upon it.

The network foundation provides an efficient, fault-tolerant transport that differentiates between

applications to allow each a fair share of the resource, yet still maintains a desired service level.

Within the architecture, wired and wireless connectivity options provide advanced prioritization

and queuing mechanisms as part of the integrated quality of service (QoS) to help ensure optimal

use of the resource.

The LAN

The core layer of the local area network (LAN) at the headquarters site is the communications

hub of the network. It aggregates client access and provides the backbone connectivity for the

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wide area network (WAN), server room, and Internet edge, making it a critical component in the

network. The LAN needs to be highly available to support mission-critical applications and real-

time media. In the past, high availability meant paying for links that were redundant and sat

unused. With Cisco SBA, all network connections are active and carry real traffic.

The following are the benefits of a Cisco SBA-designed core LAN:

Resilient for very fast failure recovery for real-time media traffic

Reduced configuration complexity with easier troubleshooting

Full use of all network links with no links sitting idle in a redundant configuration

The access layer of the LAN also provides automated services such as Power over Ethernet Plus

(PoE+), QoS marking, and VLAN assignment for IP phones in order to reduce operational

demands. The Cisco Discovery Protocol automatically recognizes endpoints and places them in

the proper VLAN without using additional address space from the data VLAN. Video endpoints

have their own set of QoS requirements, and they work in conjunction with the voice services in

order to use the bandwidth as efficiently as possible. Using Cisco Medianet technologies, the

endpoint works together with the network to signal information about its flows, allowing the

deployment of true end-to-end QoS.

The LAN design improves network speed and availability, reduces complexity, and makes the

network easier to troubleshoot and manage. This means less downtime, and fewer network

administrators are required to operate the network.

The WAN and Remote Sites

Organizations require an uninterrupted flow of information in and out of the corporate network at

the headquarters location. Cisco SBA delivers a robust WAN with the same technology used by

some of the largest networks stay to operational on an ongoing basis. A highly available WAN

helps the flow of business information proceed without interruption.

The key component in the WAN architecture is the Cisco Integrated Services Router (ISR). It

provides the following benefits to Cisco customers:

Reduces operating expense through integrated services within a single platform, such as

voice, video, and data

Protects investment with a flexible, modular design, allowing voice and video to be added

when an organization needs them

Supports all major service-provider WAN connections, public switched telephone network

(PSTN) signaling, and ISDN types

Can carry large amounts of voice and video traffic while maintaining the other core services

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Accelerates troubleshooting and enhances the assessment of the impact of each application in

your network

The primary function of the WAN router is to move data between remote sites and headquarters.

Cisco ISR Generation 2 (ISR G2) provides the platform to deliver the growing number of

services and increased performance requirements common in remote sites.

Users need seamless access, both locally and across the WAN, to network services. Call control

servers are centralized at headquarters, reducing the number of devices needed at each location.

In the event of a WAN outage, the remote site router takes over the call processing duties until

the connection can be restored. QoS prioritizes business-critical and latency-sensitive traffic so

that voice and video performance is protected and lower-priority traffic does not interfere with

critical business functions.

Network Services

Network services operate behind the scenes and allow the user services to function or improve

reliability and efficiency. In some cases, the network may become unusable without specific

services. Consider the example in this guide of the phone system. The IP phone obtained a

network address by using an automatic addressing service, such as Dynamic Host

Configuration Protocol (DHCP). The phone converted a server name, like

CUCM_Pub1.cisco.local, to a network address by using the name resolution service, Domain

Name System (DNS). The network security services helped to guarantee that the signaling and

media information was encrypted, and malicious traffic was removed or prevented from reaching

its intended target.

Within the architecture, there are many network servicesincluding virtualization, DHCP, DNS,

various forms of security, and media resourcesthat are used by the call control applications

and the network-based voicemail system.

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Virtualization

Virtualization technologies can help your organization treat all IT resources as a set of shared

services that can be combined and recombined to improve efficiency and scalability.

Cisco SBA creates a foundation for virtual services. In this design, virtual LANs (VLANs) are

used to create logical, secure, and reliable segmentation between voice, video, data, wired,

wireless, and management functions on the network. The design also supports virtual servers and

storage in the server room/data center. Cisco Unified Communications Manager

(Unified CM) and Cisco Unity Connection can be installed on virtual servers and managed using

the same VMware tools as other critical business applications.

Unified communications server virtualization with Cisco Unified Computing System (UCS)

provides the following benefits:

Consolidated workloads, raised utilization levels, and reduced operating, capital, space,

power, and cooling expenses

Accelerated unified communications rollouts

Ability to move workloads dynamically within a virtualization pool for greater flexibility

Optimized performance and service levels

Capability to scale existing applications or deploy new ones by creating more virtual

machines from an existing pool of resources

High-availability and disaster-recovery features

Security

Security is an integral part of every network deployment. With the need to have secure and

reliable networks, protect information assets, and meet regulatory compliance requirements, an

organization needs to deploy security services that have been designed into the network rather

than added on as an afterthought. With most networks connected to the Internet and under

constant barrage from worms, viruses, and targeted attacks, organizations must be vigilant in

protecting their network infrastructure, user data, and customer information.

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Cisco SBA provides secure remote access for phones and video endpoints via a software or

hardware client. SSL VPN offers maximum flexibility, offering secure connectivity for

employees and partners back to the internal network, even from assets outside the organizations

control. If you deploy an existing remote access solution, the Cisco SBA architecture is flexible

and can support traditional IPsec VPN clients. A hardware client that allows for an always-on

connection can support teleworkers so that home users have the same voice and video experience

that they would have in the office.

IP Network

Cisco recommends running your collaboration traffic over a private IP network rather than a

shared public network. Using an IP network allows you to expand the communication channels

beyond the traditional voice and low-quality video to include features like presence, high-

definition video, and spatial audio. If you already have an IP network in place for data, your

natural next step will be to deploy high-quality voice and video over IP. Many organizations run

voice and video systems in a mixed environment as they move from older systems to newer ones

based on the IP protocol. As you move off of older systems that use time-division multiplexing

(TDM) and ISDN solutions, you can realize significant quality improvements and cost savings.

An IP-based solution offers lower costs, easier management, remote monitoring, and control

from across the network. It also provides higher bandwidth for calls, enabling superior audio and

video quality while offering tighter integration into the corporate IT mainstream.

With an IP network based on Cisco SBA, the ongoing costs of running voice and video calls are

minimal because you are only paying for maintenance and technical support. When return on

investment (ROI) for the initial deployment is met, any additional calls are essentially free.

Because there is no incremental cost involved, employees are more likely to use the technology.

As usage goes up, returns increase, further boosting the ROI.

Cisco Medianet

The Cisco Medianet technologies include features in routers, switches, and endpoints working

together to provide capabilities such as media monitoring and media awareness. Cisco Medianet

monitoring capabilities provide increased visibility for the network operations staff. This enables

proactive management of network resources and can help the overall user experience remain

positive. Medianet media awareness helps organizations differentiate business critical

applications for service assurance, consistency, and optimal quality of user experienceend-to-

end.

The benefits of Cisco Medianet to an organization include:

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Reduced operating costs

Simplified installation and management of video endpoints

Faster troubleshooting for voice, data, and video applications

Better investment decisions to meet business objectives: ability to assess the impact of video,

voice, and data in your network

Service-level agreement (SLA) assurance and negotiation: Ability to gather key metrics for

the service provided

Ability to differentiate business-critical applications, determine the importance of a session

based on its business value, and provide endto- end QoS

Faster end-user adoption of rich-media applications through a high quality, positive user

experience

Increased confidence for network and application operators with pre-deployment assessments

Cisco Medianet includes three complementary media monitoring technologies that operate as

network services:

Performance MonitorAllows network operators to quickly find and identify problems,

including fault location, that impact the quality of video, voice, and data. Operators can

create application class-specific threshold crossing alerts for monitoring the business critical

applications.

In Cisco SBA this feature runs in the Cisco routers, but it is also available in Cisco switches.

MediatraceDiscovers Layer 2 and Layer 3 nodes along a flow path. Mediatrace implicitly

uses Performance Monitor to provide a dynamic hop-by-hop analysis of media flows in real

time to facilitate efficient and targeted diagnostics.

IP SLA Video Operation (VO)Generates realistic synthetic traffic streams that are very

similar to real media traffic. It can be used in conjunction with Mediatrace to perform

capacity planning analysis and troubleshooting even before applications are deployed.

Performance Monitor and Mediatrace enable the network operations staff to quickly and cost

effectively respond to any video conferencing quality issues. These features allow the

organization to maintain a reliable and high quality service for their video conference attendees.

The IP SLA VO capabilities allow an organization to plan for future growth in size and provided

services, as well as validate deployments after fixes and updates.

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Figure 1.1 Cisco Performance Monitor in Cisco SBA Foundation with UC and video

Cisco Medianet media awareness consists of the following technologies:

Flow MetadataManages and transfers application attributes to the network, allowing

appropriate policies to be applied at each hop, end-to-end

Media Services Interface (MSI)Resides on endpoints, and explicitly signals application

context attributes (flow metadata) to the network

Media Services Proxy (MSP)Uses lightweight, deep-packet inspection techniques to snoop

standard-based signaling protocols in order to produce flow metadata attributes that can then

allow appropriate policies to be applied at each hop, end-to-end Cisco SBA only utilizes MSI in

this release. The other media awareness technologies will be added in subsequent releases.

Voice and video applications are raising new requirements in terms of higher bandwidth, lower

latency, and predictable jitter. The Cisco SBA platform components are uniquely positioned to

understand the source and destination of voice and video streams, as well as the ever-changing

capacity characteristics of the connection.

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The Cisco SBA collaboration solutions are tested over the borderless network foundation

network, and they use the recommended QoS and bandwidth control settings. The conference

and scheduling resources are centralized in the data center. The endpoints and video applications,

access, WAN, and campus networks are medianet-enabled, using highly available designs and

localized services, such as Mediatrace and Performance Monitor, in the branches whenever

possible. Features such as Flow Metadata can be used with QoS in order to create more flexible

policies that reflect the organizations business objectives. The advantage of bringing

collaboration technologies to the Cisco SBAvalidated blueprint is that the initial foundation

work remains intact because the architecture was originally designed with voice and video

communication in mind.

Digital Signage Distribution Methodologies Overview

Digital Signage Overview

The past few years have seen a shift across organizations in the type of signage used to deliver

important messages to their audiences, including customers, employees, partners, and students.

Businesses are moving away from printed signs to more dynamic, flexible, and customizable

digital signs, often referred to as digital signage, electronic billboards, or e-signage. Marketing

and advertising budgets are now being directed to this new electronic medium. Financial and

retail organizations are taking advantage of digital signage to promote products and services in

their branches and stores, and to create richer, more interactive experiences for their customers.

Other industries, including government, education, healthcare, sports, entertainment, and

transportation, are also implementing digital signage as a tool to enhance customers and end

users experiences, resulting in new uses of and demands on organizations network

infrastructures.

One of the critical components to a successful digital signage network deployment is a thorough

understanding of your network and bandwidth availability. High-quality video files, such as

those used in digital signage, are inherently large and can cause serious network congestion

problems if not managed correctly. Proper initial evaluation and planning can save time and

money preventing lost productivity, poor network performance, and dissatisfied users.

This white paper articulates the different distribution architectures for digital signage content and

the challenges in deploying a digital signage system. Specifically, it addresses the Internet,

leased lines, and satellite links.

Physical Distribution Media

Wide-Area Network Distribution

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Internet Cable and DSL

In todays businesses, the Internet has become an integrated part of the larger network

architecture. Many companies install and configure VPNs over broadband to save on leased-line

telecommunications costs. This flexibility and greater cost savings represent a trade-off,

however, and can potentially compromise service levels. DSL or cable Internet service providers

(ISPs) often throttle the amount of bandwidth that the end (edge) node can consume to

accommodate more users on a single line. You must consider this limitation in advance when

streaming content to the digital signage edge node over an open Internet connection.

Prepositioning of content and securing a proper failover solution can keep the digital signage

network operational even when connectivity is lost.

Private Network Leased Line

A private leased line has been the staple of business connectivity for years. In the early

networking market, leased lines were the only method to tie the enterprise data networks

together. With private leased lines, businesses manage their own data flows. As a result, most IT

departments meet their organizations needs by monitoring data flows and maintaining the lines

between sites exactly at the point of saturation by reducing or increasing the committed

information rate (CIR) from their service provider.

When installing a digital signage network, you should closely monitor CIR usage statistics to

ensure the flow of video content does not affect the normal traffic flow over your network.

Private leased lines can be the best option for a digital signage network for streaming content

but also the most costly. You can achieve a good return on investment with a digital signage

network, however, by ensuring that bandwidth is used to its maximum potential.

Satellite Satellite has been used for many years as a video distribution method. Most satellite

links are multicast-enabled and therefore are a good distribution medium for video. For instance,

satellite TV is a form of the MPEG 2 video format, the most common form of digital signage

video today.

The Dish Network uplink center in Wyoming is an example of a satellite installation that uses

video encoders to digitally encode a signal into a proprietary MPEG 2 format. The signal is sent

through multicast to the satellites, which beam the signal down to antennas (known as satellite

dishes).

The signal is then decoded by an in-house decoder and converted back to analog, a format that

can be displayed on almost any television set.

In the past, IP over satellite was a limited application because of the latency in processing and

transport of data through the satellite. However, todays satellites can transmit and receive IP

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packets with a round trip of approximately 0.5 second. Many organizations manage satellite

links as backup circuits if a terrestrial link interruption occurs. It is common for these circuits to

be underused because they act as backups for primary terrestrial links.

Cisco now supports a module for its integrated service routers that provides the capability to

efficiently move IP traffic across satellite links. With this new innovation, you can use satellite

links as a transport medium for digital signagerepresenting a great way to expand the reach of

any digital signage network.

Local-Area Network Distribution

Wired

In most situations, the optimal configuration is attaching a digital media player endpoint directly

to the local-area network. Wired networks give organizations a reliable, efficient high-bandwidth

distribution medium, enabling many different streams to be run across a wired LAN with

minimal effect on the LAN itself. A wired network is the optimal solution for connecting any

Cisco Digital Media Player (refer to the section Cisco Digital Signage Endpoint) back to its

central management system.

Wireless

You can use a wireless network if a wired solution is not possible. The combination of a Cisco

wireless access point and a Cisco Digital Media Player offers the best connection if hard wiring

is not possible. Wireless also allows you to access locations where a digital sign might be

effective but is out of range of a physical cable. For example, in a retail store, digital signs are

often placed in entrances to welcome customers, but the displays cannot be wired because of

high customer traffic.

Streaming Media

Unicast and Multicast

The Cisco Digital Media Player can accept a multicast stream from any User Datagram Protocol

(UDP) audio or video stream. To accomplish this scenario, you can set the Cisco Digital Media

Managerthe Web-based central management application for all Cisco Digital Media System

productsto listen on a specified multicast address and port (refer to Figure 1.1). Then you can

configure the Cisco Digital Media Player to accept and display the stream.

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Figure 1.2 Cisco Digital Media Manager Multicast Setting

Cisco Digital Signage Endpoint

Cisco Digital Media Player

The Cisco Digital Media Player (Figure 1.2) is an integrated component of the Cisco Digital

Media System. The Cisco Digital Media Player is a dynamic, flexible, solid-state device used for

the decoding and display of digital mediaincluding high-definition live broadcasts, on-demand

video, Flash animations, text tickers, and other Web contenton digital signage displays. This

device is small (7.5 x 5 x 1.5 in.) and weighs about 1 lb. It allows for content playback in both

full-screen mode and into regions (divisions of screen real estate) within a screen. The regions

are customizable from the Cisco Digital Media Manager interface.

The Cisco Digital Media Player has RS-232 connections for control of virtually any market-

leading digital displays. It has a built-in GUI for device and content playback management. The

Cisco Digital Media Player is built on an embedded operating system, making it highly reliable

and low maintenance.

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Figure 1.3 Cisco Digital Media Player

Local Storage Playback (Standalone)

Directly Loading Content on the Cisco Digital Media Player

Prepositioning content is a requirement for some organizations. The Cisco Digital Media Player

4305G model allows up to 2 GB of local data storage on its built-in Secure Digital (SD) card.

For this type of distribution and storage method, you can manage the transfer of files to the Cisco

Digital Media Player in two ways:

Use the Cisco Digital Media Manager to easily deliver content and playlist files by FTP to

the Cisco Digital Media Player.

Use your own FTP client to FTP files directly to the Cisco Digital Media Player and then use

the Cisco Digital Media Players Device Manager GUI to instruct the Cisco Digital Media

Player to play back content from local storage.

Loading Content through the Cisco Digital Media Manager

You can use the Cisco Digital Media Manager to preposition content directly to the Cisco Digital

Media Player as a failover solution. If the Cisco Digital Media Player detects a 404- or 500-level

error for the page it is loading, it automatically plays the designated failover content.

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The CaptureTransformShare Solution

As organizations become more dependent on video for efficient communications, they are

increasingly confronted with the operational challenges associated with the planning, deploying,

and maintaining of all the components of a video infrastructure. Additionally, the complexity of

rolling out an end-to-end video architecture is further complicated because organizations have to

deal with a globally dispersed workforce that uses an ever-growing set of video-enabled

appliances, needs to consume video under different conditions, and needs to manage an ever-

growing library of video assets.

These trends can be described as time-shifting, place-shifting, and device-shifting, all of which

require a social network for distributed media. The CaptureTransformShare solution

effectively addresses these trends by capturing all types of video, transforming video for

consumption under a variety of conditions, and sharing video across a distributed architecture

(Figure 1.4).

Figure 1.4 CaptureTransformShare Solution

By addressing these trends with CaptureTransformShare, organizations realize numerous

benefits, including the reduction of operational costs, effectively tapping into human talent, and

improved responsiveness of the workforce to name a few. Figure 1.5 summarizes some of the

key benefits from the perspectives of both human and business effectiveness.

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Figure 1.5 Key Benefits of CaptureTransformShare

The transform piece in CaptureTransformShare delivers tremendous value and allows Cisco to

differentiate our offerings. Without the transform component, the sharing of live one-way video,

two-way interactive video, and videos on demand (VoDs) is limited to a handful of combinations

when considering video sources and endpoints, as shown in Figure 1.6.

Figure 1.6 Limited Options to Capture and Share Video

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With the addition of the transform component, the solution extends itself in the following areas:

Process videos originating from a wider array of sources

Adjust resolution of video to customize for different endpoints

Transcode media to consume on different devices

Transrate media to play back even in adverse network conditions

Layer on postproduction services that are normally cost-prohibitive

Perform video analytics to auto-detect keywords and speakers, enabling more precise search

and navigability

Figure 1.7 shows how transformation extends our video solution to diverse endpoints.

Figure 1.7 Many Options to Capture and Share Video

Solution Components

This section describes the following CaptureTransformShare solution components:

Cisco TelePresence Content Server: Capture Live Meetings and Transform Two-Way

Interactive, One-Way Live, and VoD Media

Cisco MXE 3500: Transform VoD and One-Way Live Streaming Applications

Cisco Show and Share Video Sharing Application: Share One-Way Live Media and

VoDs

Cisco TelePresence Content Server: Capture Live Meetings and Transform

Two-Way Interactive, One-Way Live, and VoD Media

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The Cisco TelePresence Content Server (Content Server) is a network appliance that enables

organizations to share knowledge and enhance communication by recording their

videoconferences and multimedia presentations for live and on-demand access (Figure 8).

The Cisco TelePresence Management System (Cisco TMS) can automatically include the

Content Server in any scheduled or impromptu event. The Content Server workflow

automatically produces high-quality videos of any standards-based conference from a multipoint

control unit (MCU), Cisco TelePresence Server, or directly from a Cisco TelePresence System

endpoint, including the video participants and any secondary content, such as a presentation.

Whether it is a university lecture, a corporate training session, an executive meeting, or any other

critical event, the Content Server streamlines the process of capturing content throughout the

organization.

Figure 1.8 Cisco TelePresence Content Server

Features and Benefits

Creates business-quality multimedia content easily from any H.323 or Session Initiation

Protocol (SIP) videoconferencing endpoint

Supports live and on-demand streaming

Creates content from anywhere using Cisco Expressway technology

Manages and distributes live or recorded content to any PC and leading portable media

devices in Flash, Microsoft Windows Media, and MPEG-4 formats

Compatible with major distribution servers and leading corporate and education Web 2.0

portals

Streamlines the production and distribution of professional video podcasts across the

organization

Integrates with the Cisco Show and Share media sharing application and Cisco MXE 3500

Performance Features

Up to 1080p

Support for five concurrent calls; up to two concurrent calls can be streamed live

Videoconference bandwidth up to 2 Mbps

Synchronized streaming of video and presentation in live and on-demand modes

Unicast and multicast streaming support

Internal and external storage capabilities

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Support for Microsoft Active Directory authentication through Lightweight Directory Access

Protocol (LDAP)

Call configuration and access rights management

Ability to cluster up to 10 content servers for scalable environments

Support for Structured Query Language (SQL) Server 2008 with Content Server clusters

Ability to export and import conferences from one Content Server to another

Endpoint playback

Cisco MXE 3500: Transform VoD and One-Way Live Streaming Applications

Cisco MXE 3500 is a powerful media-processing platform that helps organizations streamline

operating costs associated with live media streaming, production, and distribution by delivering a

rich set of any-to-any media processing (Figure 1.9). For live media streaming, the Cisco MXE

3500 delivers a scalable and reliable way to easily use an organizations existing IP infrastructure

to broadcast live events. It does so by delivering live transcoding and transrating to live IP

streams and pushing the processed content out to a variety of contentdelivery- network (CDN)

devices for scalable distribution.

Figure 1.9 Cisco MXE 3500

Simplify Workflow for Video Processing

Improve communication and collaboration with the Cisco MXE 3500 to enable video

everywhere in the enterprise. The Cisco MXE 3500 extends the reach and usefulness of video for

collaboration and communications through a collection of vital media transformation services,

along with transparent integration into media-processing workflows as video files and live

streams are created, transported, and consumed over the network. This simplified workflow

opens the door to many uses such as meetings, events, training and education, organizational

communications, safety and security, and advertising, where video enables faster business

decision making, global collaboration, and scaling of expertise.

Any-to-Any Media Adaption Services

With any-to-any media adaptation on the Cisco MXE 3500, recorded and live video content is

automatically adapted from a range of incompatible media formats, resolutions, and speeds, from

standard-definition (SD) up to full high-definition (HD), so they can be viewed on demand or

live by a wide variety of playback devices and applications, such as the Cisco Show and Share

video sharing application.

Pulse Analytics for Video

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The media analytics service on the Cisco MXE 3500 offers automated keyword tagging for

spoken words and speaker recognition in the recorded video, enabling users to easily navigate to

or search for specific content or speakers in the video.

Media Postproductions

The media postproduction capabilities of the Cisco MXE 3500 offer several unique professional

studio-quality video features that can be fully automated and applied to source media files. For

example, you can append introductory videos and trailers, watermarks, and graphic overlays to

add dynamic multilayered titles, branded graphics, subtitles, captions, and animations directly on

top of the video.

Embedded in the Network

You can enable delivery of application-independent capabilities that increase adoption of

existing business investments without changing their behavior or creating an extensive IT

burden. Part of a Cisco initiative for medianet architectures, the Cisco MXE 3500 is an important

component of a pervasive video strategy. This powerful and flexible appliance integrates easily

with many Cisco and third-party multimedia products. In addition, it provides excellent return on

investment (ROI) and investment protection with software-based upgrades.


Exceptionally high-quality media transcoding and transrating for file-based and live

multimedia assets allows for any-to-any capture and playback on the network and end

devices.

The Cisco MXE 3500 provides powerful workflow automation for processing source

multimedia streams and files.

Its professional array of video and audio enhancement options includes studio-quality

editing, graphic overlays, and watermarking.

Pulse video analytics allows you to find videos based on what is spoken and who is speaking.

An easy-to-use browser-based interface for managing content makes it easy for you to

transform videos without training or administrative assistance.

The solution offers a clustering option for high scalability and transcoding redundancy.

It supports live streaming formats including Windows Media and live MPEG-2 Transport

Stream (MPEG-2 TS) so you can deliver live streams content to Cisco Digital Signs for

communications, training, events, or other applications.

Cisco Show and Share Video Sharing: Share One-Way Live Media and VoDs

Cisco Show and Share is a webcasting and video sharing application that helps organizations

create secure video communities to share ideas and expertise, optimize global video

collaboration, and personalize the connections among customers, employees, and students with

user-generated content.

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With Cisco Show and Share application you can create live and on-demand video content and

define who can watch specific content. It offers viewer collaboration tools such as commenting,

rating, and word tagging, and it provides comprehensive access reporting.

The Cisco Show and Share application fits into your organizations existing IP network and

helps ensure that your video content is stored securely within your IT infrastructure. It supports

established video formats including Windows Media, Flash, and the MPEG-4/H.264 standard for

VoD files. The Windows Media format is supported for PC playback for live streams, and the

MPEG-4/H.264 format is supported for both PC and Macintosh for live streams. When a Cisco

MXE 3500 is available on the network, the Cisco Show and Share application allows you to have

all files that are uploaded by the Cisco Show and Share application to be automatically

transcoded to an optimal window size and bit rate using the Flash format. These files are

automatically sent from the Cisco Show and Share server to the Cisco MXE 3500, where they

are transcoded and then retrieved by the Cisco Show and Share application for editing and

publishing.

The Cisco Show and Share application is one of the many portals that the Cisco MXE 3500 and

Content Server products use to publish content and improve content search and retrieval of the

media that we capture and transform.

Cisco Digital Media System Technical Overview:

Focus on Cisco Desktop Video

The Cisco Digital Media System (DMS) is a comprehensive suite of digital signage, Enterprise

TV, and desktop video applications that allows companies to use digital media to increase sales,

enhance customer experience, and facilitate learning. Support from Ciscos broad Partner

Ecosystem of deployment, solution development, and content creation partners helps ensure a

successful digital media implementation. This document provides a technical overview of the

Cisco Digital Media System for Cisco Desktop Video and its main components.

The Challenge

Geographically distributed organizations are increasingly striving to deliver more compelling

and effective communications to customers, employees, partners, and students to provide richer

experiences and achieve better return on investment (ROI). They look to IT groups for solutions

that address content creation, management, delivery, and access. Advances in network

infrastructure have also improved the ability of enterprise networks to support new forms of

digital media, creating the need for flexible media-management systems.

Until now, organizations have tended to adopt disparate point products that target only small

slices of the overall digital media value chain; and putting together individual components from

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multiple vendors has resulted in complex integrations, high total cost of ownership, and limited

scalability.

The challenge of supporting multiple formats, browser types, and access methods further

intensifies the dilemma facing IT groups. Most products available today limit viewer access by

employing closed systems that require special codecs and players.

This situation has created the need for an integrated solution that can address the entire digital

media value chain while also supporting industry-leading formats for live and on-demand

content publishing.

Cisco Digital Media System Completes the Lifecycle

The Cisco Digital Media System includes an integrated set of software applications that allow for

effective management of and access to live and on-demand video: desktop video (Figure 1.10).

Taking advantage of Cisco best practices from more than a decade of video and Internet

initiatives, the Cisco Digital Media System makes it simple for organizationsincluding banks,

retailers, corporations, schools, hospitals, and public-sector groupsto deliver high-quality,

compelling digital media to their critical audiences.

Through the deployment of the Cisco Digital Media System, organizations are better

positioned to:

Communicate effectively with targeted customers, investors, press, and analysts

Offer live and on-demand events and meetings to geographically dispersed audiences

Deliver critical information and training to employees, suppliers, and partners

Provide educational content to students

The Cisco Digital Media System solution for desktop video delivers these benefits through three

product linesthe Cisco Digital Media Manager (DMM), the Cisco Video Portal, and Cisco

Digital Media Encoders (DMEs). These advanced solutions comprise software running on high

performance Cisco media convergence server (MCS) platforms such as the Cisco MCS 7825 and

MCS 7835 Media Convergence Servers. They can support and manage nearly all standard

streaming-media formatsfrom Windows Media to Adobe Flash, and H.264 (AVC/MPEG4 Part

10).

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Figure 1. 10 Cisco Digital Media System Overview

Cisco Digital Media Manager

The Cisco Digital Media Manager allows content authors to publish rich digital media to the

Cisco Video Portal through a web-based management application. The Cisco Digital Media

Manager includes the following features:

Cisco DMM Encoder Manager: You can manage encoders directly from the Cisco Digital

Media Manager Video Portal Module web interface.

Cisco DMM Account Manager: Cisco Digital Media Manager users can have various roles

and responsibilities, thus requiring different levels of access and permissions. With the account

manager module, you can create user accounts and administer user passwords, permissions, and

profiles.

Cisco DMM Program Manager: Content offerings, both live and on-demand, are managed in

the program manager module.

Cisco DMM Playlist Manager: Different content offerings are easily displayed and featured

in the Featured Playlist on the Cisco Video Portal Playlist tab.

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Cisco DMM Category Manager: You can organize content offerings into custom categories

that represent common content characteristics such as topic, subject matter or course offering,

target audience, featured executive, and business function. Through the Cisco Video Portal, you

can easily browse for content by category using the Cisco Video Portal program guide.

Cisco DMM Interface Manager: You can design and control the Cisco Video Portal user

interface. You can easily customize elements such as the Cisco Video Portal background and

font colors, logos, ticker messages, and features for highlighting videos or communicating

messages to the end user.

Cisco DMM Deployment Manager: All content and data additions, updates, and other

changes in the production environment must be deployed to be reflected in the Cisco Video

Portal.

Cisco DMM Live Event Module: With this module, webcast producers can synchronize slide

graphics with streaming video and audio, and manage or administer viewer questions submitted

during a live event.

Active Directory: Optional authentication with Microsoft Active Directory using the

Lightweight Directory Access Protocol (LDAP) gives authenticated administrators access to the

Cisco Digital Media Manager Video Portal Module and Video Portal Reports.

Content-level viewing security: You can define by groups who can watch what video part.

Detailed usage reporting: All video portal viewer selection activity is stored and is available

for detailed usage reporting. The report can provide details about what viewers watched what

videoand a variety of other usage reportsduring a specified timeframe.

Cisco Digital Media Manager: Live Event Module

The Cisco Digital Media Manager Live Event Module add-on to the Cisco Digital Media

Manager Video Portal Module helps live-event webcast producers synchronize graphics derived

from Microsoft PowerPoint slides with live audio and video streams through the Cisco Video

Portal. The live event module also allows Cisco Video Portal viewers to submit text-based

questions at any time during a live event to the live-event producer. The producer views all

questions coming in during the event through the Cisco Digital Media Manager Question

Manager console and at any time can choose appropriate questions and either forward them to a

presenter console window or ask the presenter verbally in real time. At the end of the live event,

the producer can publish a video on demand (VoD) complete with the audio and video stream

and the synchronized graphics to the Cisco Video Portal for anytime, anywhere playback.

Cisco Digital Media Manager: Active Directory

With the Microsoft Active Directory integration using the LDAP option on the Cisco Digital

Media Manager, administrators can manage access to the Cisco Digital Media Manager Video

Portal Module, Cisco Video Portal, and Video Portal Reports. They can manage authentication

through the Cisco Digital Media Manager Video Portal Module. Cisco Digital Media Manager

offers three types of authentication:

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No authentication (users can gain access without being challenged).

Embedded authentication (users are authenticated against Cisco Digital Media Manager

built-in user database)

LDAP authentication (Cisco Digital Media Manager synchronizes username and password

with LDAP database for authentication)

Endpoint Configuration

Describe video product models

Community Resources

Cisco provides different community resources where you can engage with support

representatives or join other community members in product discussions.

Cisco product conversation and sharing site

Join other community members in discussing features, functions, licensing, integration,

architecture, challenges, and more. Share useful product resources and best practices.

On-Premises Deployments

An on-premises deployment is one in which you set up, manage, and maintain all services on

your corporate network.

Product Modes

For all deployments, the user's primary authentication is to a presence server. You must

provision users with instant messaging and presence capabilities as the base for your

deployment. You can then provision users with additional services, depending on your

requirements.

Full UC

To deploy full UC, you enable instant messaging and presence capabilities. You then provision

users with devices for audio and video in addition to voicemail and conferencing capabilities.

Cisco Jabber for Everyone (IM Only)

To deploy Cisco Jabber for everyone, you enable instant messaging and presence capabilities.

You can optionally provision users with desk phone devices that they can control with the client.

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Diagram with Cisco Unified Presence

The following diagram illustrates the architecture of an on-premises deployment that includes

Cisco Unified Presence:

Figure 2.1: On-Premises architecture

The following are the services available in an on-premises deployment:

Presence

Users can publish their availability and subscribe to other users' availability through Cisco

Unified Presence.

Instant Messaging

Users send and receive instant messages through Cisco Unified Presence.

Audio Calls

Users place audio calls through desk phone devices or on their computers through Cisco Unified

Communications Manager.

Video

Users share their screens and place video calls through Cisco Unified Communications Manager.

Voicemail

Users send and receive voice messages through Cisco Unity Connection.

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Conferencing

Integrate with one of the following:

Cisco WebEx Meeting Center

Provides hosted meeting capabilities.

Cisco WebEx Meetings Server

Provides on-premises meeting capabilities.

Diagram with Cisco Unified Communications IM and Presence

The following diagram illustrates the architecture of an on-premises deployment that includes

Cisco Unified Communications IM and Presence:

Figure 2.2: On-Premises architecture

The following are the services available in an on-premises deployment:

Presence

Users can publish their availability and subscribe to other users' availability through Cisco

Unified Communications IM and Presence.

Instant Messaging

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Users send and receive instant messages through Cisco Unified Communications IM and

Presence.

Audio Calls



Video


Voicemail


Conferencing

Integrate with one of the following:

Cisco WebEx Meeting Center

Provides hosted meeting capabilities.

Cisco WebEx Meetings Server

Provides on-premises meeting capabilities.

Cloud-Based Deployments

A cloud-based deployment is one in which Cisco WebEx hosts services. You manage and

monitor your cloud-based deployment with the Cisco WebEx Administration Tool.

Cloud-Based Diagram

The following diagram illustrates the architecture of a cloud-based deployment:

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Figure 2.3: Cloud-Based architecture

The following are the services available in a cloud-based deployment:

Contact Source

The Cisco WebEx Messenger service provides contact resolution.

Presence

The Cisco WebEx Messenger service lets users can publish their availability and subscribe to

other users' availability.

Instant Messaging

The Cisco WebEx Messenger service lets users send and receive instant messages.

Conferencing

Cisco WebEx Meeting Center provides hosted meeting capabilities.

Hybrid Cloud-Based Diagram

The following diagram illustrates the architecture of a hybrid cloud-based deployment:

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Figure 2.4: Hybrid cloud-based architecture

The following are the services available in a hybrid cloud-based deployment.

Contact Source

The Cisco WebEx Messenger service provides contact resolution.

Presence

The Cisco WebEx Messenger service lets users can publish their availability and subscribe to

other users' availability.

Instant Messaging

The Cisco WebEx Messenger service lets users send and receive instant messages.

Conferencing

Cisco WebEx Meeting Center provides hosted meeting capabilities.

Audio Calls



Video


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Voicemail


On-Premises Service Connections

Learn how Cisco Jabber for Windows can discover and connect to services in on-premises

deployments.

Connection Settings

Users set the presence server address in the Connection Settings window. Cisco Jabber for

Windows can then connect to the presence server to authenticate users and retrieve service

profiles.

Bootstrap File

You can specify the presence server address during installation with the following argument:

ADDRESS.

The installation program then saves the presence server address to a bootstrap file. Cisco Jabber

for Windows gets the presence server address from the bootstrap file when it starts. It can then

connect to the presence server to authenticate users and retrieve service profiles.

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Presence Server Discovery

Cisco Jabber for Windows can automatically discover either Cisco Unified Presence or Cisco

Unified Communications IM and Presence if you do not specify the presence server address

during installation.

When the client launches for the first time, it retrieves the presence server type from the

bootstrap file.

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The bootstrap file contains the settings you specify during installation.

You set the presence server type as the value of the TYPE argument during installation. In on-

premises deployments, the value must be CUP.

To discover the presence server, the client must first determine the domain. It attempts to retrieve

the domain from the following locations, in order of priority:

1. Environment variable: USERDNSDOMAIN

2. Registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Doma

in

3. Registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Dhcp

Domain After it finds the domain, the client gets the presence server address from the

Domain Name Server (DNS).

When the client gets the presence server address, it connects to the presence server and then

caches the address of the presence server.

If a redirect occurs to another server in the cluster, the client caches the address of the presence

server to which it connects, not the address of the server before the redirect.

DNS SRV Records

Cisco Jabber for Windows retrieves the _cuplogin._tcp SRV record from the Domain Name

Server (DNS) to lookup either Cisco Unified Presence or Cisco Unified Communications IM and

Presence.

You must add this SRV record to the DNS server on the presence server domain.

Cisco Jabber for Windows uses port 8443 to connect to Cisco Unified Presence.

Cisco Jabber for Windows supports weight and priority in SRV records.

The following is an example SRV record:

_cuplogin._tcp.domain SRV 0 1 8443 cup_server.domain

Connect to Available Services

The client connects to available services after it retrieves the service profiles.

If the profile contains conferencing settings, the client connects to the conferencing service.

If the profile contains voicemail settings, the client connects to the voicemail service.

If the profile contains settings for Cisco Unified Communications Manager, the client does

the following:

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Retrieves the device list for the user.

Retrieves the device configuration from the TFTP server.

Registers with Cisco Unified Communications Manager.

Cisco TelePresence System 500 Series

When a customer needs immediate attention, projects arrive at a critical point, or the team is

simply dispersed, executives and team leaders can benefit from immediate access to telepresence

from their office. The Cisco TelePresence System 500 Series extends the virtual in-person

experience pioneered by Ciscos fully immersive three-screen solutions to the executives or

team leaders office. Now, resolving problems, making faster decisions, or simply checking in

face-to-faceis just one button away.

Figure 2.5 The CTS 500 Series brings the Cisco TelePresence experience to the personal office

Extending the Immersive Experience

The Cisco TelePresence System 500 Series is ideal for joining large, multilocation group

meetings or hosting intimate, remote one-on-one discussions from the personal office. The

smaller footprint of the Cisco TelePresence System 500 gives your organization the flexibility to

easily deploy telepresence in spaces such as the personal office.

Weekly meetings, status update meetings, and calls to an expert are possible with a quick push of

a button whether scheduled or at a moments notice. By turning the display on its swivel mount,

the Cisco TelePresence System 500 easily accomodates another colleague joining a meeting in

the office.

Cisco TelePresence System 500 Series


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Connect face-to-face at a moments notice: Combining vivid 1080p30 video and superior

audio, the Cisco TelePresence System 500 Series brings a lifelike, in-person experience to long-

distance meetings.

The integrated lighting of the system eliminates facial shadows to present a natural appearance.

Work and share naturally: You can use the integrated single-screen (32- or 37-inch options)

as a secondary PC monitor or for video output for digital media. While not in a telepresence call,

the camera on the 32-inch screen raises automatically for full-screen real estate.

You can share content in presentation-in-picture mode or add a second screen as a dedicated

content display.

Enjoy personalized flexibility: The easy height adjustment on pedestal and tabletop (37-inch

screen only) mount options allow you to adjust the display to suit your personal preference and

optimize virtual eye contact. The display swivels to allow an additional person to participate

within the office.

The Cisco Telepresence System 500 Series consists of the 32- and 37-inch-screen options, which

share virtual in-person features, including:

Resolutions of 1080p and 720p on a premium 32- or 37-inch screen help ensure the

telepresence call is clear and natural.

The specially designed, high-quality camera provides high-definition images,

enabling excellent eye contact among participants; the camera auto-retracts when not

in a call, leaving the full screen available for multipurpose use (on the 32-inch system

only).

Full-duplex, CD-quality audio provides a rich listening experience with no

perceivable latency or interference from mobile devices or cell phone

You have a choice of open microphone and speaker or an optional privacy headset; the 32-

inch-screen system incorporates an advanced two-dimensional microphone array for

additional audio clarity.

You can use the system when not in a telepresence call as a secondary PC monitor or for

video output for digital signage.

Integrated lighting eliminates facial shadows and provides natural-looking video.

The system is available with a pedestal, or for additional deployment flexibility, a choice of

wall-mount and tabletop options (37-inch screen system only).

Simple one-button-to-push calling integrates with common calendaring programs.

Presentation-in-picture allows for easy content sharing; you can add an optional second

display for dedicated sharing content.

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The system offers any-to-any interoperability with standard- and high-definition video

conferencing endpoints; it also supports collaboration with desktop video applications, such

as Cisco WebEx OneTouch and the Cisco Digital Media System.

The Cisco TelePresence Total Solution

Cisco TelePresence conferencing applications empower everyone, everywhere to be more

productive through face-to-face collaboration. Cisco offers one of the industrys broadest

portfolio of telepresence services and solutions, advancing users business communications and

enabling a new way of working that puts people at the center.

Describe environment recommendations

Hardware Requirements

Installed RAM

1.87 GB RAM on Microsoft Windows XP 32 bit with Service Pack 3 2 GB RAM on Microsoft

Windows 7 Free Physical Memory 128 MB Free Disk Space

256 MB CPU Speed and Type Mobile AMD Sempron Processor 3600+ 2 GHz

Intel Core2 CPU T7400 @ 2. 16 GHz GPU Directx 9 on Microsoft Windows XP 32 bit with

Service Pack 3 Directx 11 on Microsoft Windows 7

I/O Ports USB 2.0 for USB camera and audio devices.

Software Requirements

For successful deployment, ensure that client workstations meet the software requirements.

Operating Systems

You can install Cisco Jabber for Windows on the following operating systems:

Microsoft Windows 7 32 bit

Microsoft Windows 7 64 bit

Microsoft Windows Vista 32 bit

Microsoft Windows Vista 64 bit

Microsoft Windows XP 32 bit with Service Pack 3

On-Premises Servers

Cisco Jabber for Windows supports the following on-premises servers:

Cisco Unified Communications Manager version 7.1(4) or later

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Cisco Unified Presence version 8.0.3 or later

Cisco Unity Connection version 8.0 or later

Cisco WebEx Meetings Server version 1.1 or later

Cisco Jabber for Windows supports the following features with Cisco Unified Survivable

Remote Site Telephony version 8.5:

Basic call functionality

Ability to hold and resume calls

High Availability for Instant Messaging and Presence

High availability refers to an environment in which multiple nodes exist in a sub-cluster to

provide failover capabilities for instant messaging and presence services. If one node in a sub-

cluster becomes unavailable, the instant messaging and presence services from that node failover

to another node in the sub-cluster. In this way, high availability ensures reliable continuity of

instant messaging and presence services for Cisco Jabber for Windows.

Cisco Jabber for Windows supports high availability with the following servers:

Cisco Unified Presence version 8.5 and higher Cisco Unified Communications IM and Presence version 9.0 and higher

Configure High Availability

The following topics provide information for configuring your instant messaging and presence

service for high availability:

Cisco Unified Presence: How To Configure High Availability Cisco Unified Presence Deployments

Cisco Unified Communications IM and Presence: High Availability IM and Presence deployments configuration

Configure Re-Login Parameters

Cisco Unified Presence and Cisco Unified Communications IM and Presence lets you configure

the maximum and minimum number of seconds that Cisco Jabber for Windows waits before

attempting to re-login to the server. You specify the re-login parameters in the following fields:

Client Re-Login Lower Limit Client Re-Login Upper Limit

To configure these parameters on Cisco Unified Presence, see the following topics in the

Deployment Guide for Cisco Unified Presence Release 8.6 guide:

High Availability Client Login Profiles

Configuring the Advanced Service Parameters for the Server Recovery Manager

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To configure these parameters on Cisco Unified Communications IM and Presence, see the

following topics in the Deployment Guide for IM and Presence Service on Cisco Unified

Communications Manager, Release 9.0(1) guide:

High Availability client login profiles

Configure advanced service parameters for Server Recovery Manager

Impact of Failover for Clients and Services

The following topics describe the impact of failover for clients and services:

Cisco Unified Presence: Impact of Failover to Cisco Unified Presence Clients and Services

Cisco Unified Communications IM and Presence: Impact of failover to IM and Presence

clients and Services

Cloud-Based Servers

Cisco Jabber for Windows supports integration with the following hosted servers:

Cisco WebEx Messenger service

Cisco WebEx Administration Tool, minimum supported version is 7.5

Cisco WebEx Meeting Center, minimum supported versions are as follows:

Version T26L with Service Pack EP 20

Version T27L with Service Pack 9

Cisco WebEx Meetings (WebEx 11)

Directory Servers

You can use the following directory servers with Cisco Jabber for Windows:

Active Directory for Windows Server 2003 R2

Active Directory Domain Services for Windows Server 2008 R2

Cisco Unified Communications Manager User Data Service

UDS is supported on Cisco Unified Communications Manager version 8.6.2 or later.

OpenLDAP

Active Directory Lightweight Directory Service (AD LDS) or Active Directory Application

Mode (ADAM)

Microsoft Internet Explorer

Cisco Jabber for Windows requires Microsoft Internet Explorer 7 or later. Cisco Jabber for

Windows uses the Internet Explorer rendering engine to display HTML content.

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Known Issues with Internet Explorer

There is a known issue with the Internet Explorer 8 rendering engine on Microsoft Windows

XP. This issue might cause unexpected behavior with Cisco Jabber for Windows.

This issue affects users on Microsoft Windows XP 32 bit with Service Pack 3 only. Users on

Microsoft Windows Vista or Microsoft Windows 7 should not encounter this issue while using

Cisco Jabber for Windows.

In cloud-based deployments that use single sign-on (SSO), an issue exists with Internet

Explorer 9. Users with Internet Explorer 9 get security alerts when they sign in to Cisco Jabber

for Windows. To resolve this issue, add webexconnect.com to the list of websites in the

Compatibility View Settings window.

Microsoft Office

Cisco Jabber for Windows supports integration with the following software:

Microsoft Office 2007 32 bit



Microsoft Exchange 2007

Microsoft Exchange 2010

Local Contacts in Microsoft Outlook

Cisco Jabber for Windows lets users search for and add local contacts in Microsoft Outlook.

To search for local contacts in Microsoft Outlook with the client, users must have profiles set in

Microsoft Outlook. In addition, users must do the following:

1. Select File > Options.

2. Select the Integration tab.

3. Select either None or Microsoft Outlook.

To add local Microsoft Outlook contacts to contact lists in the client, local contacts must have

email or instant message addresses in Microsoft Outlook. To communicate with local contacts in

Microsoft Outlook using the client, local contacts must have the relevant details. To send instant

messages to contacts, local contacts must have an instant message address. To call contacts in

Microsoft Outlook, local contacts must have phone numbers.

Enable Calendar Events from Microsoft Outlook

You must apply a setting in Microsoft Outlook so that calendar events display in Cisco Jabber

for Windows.

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Procedure

Step 1 Open the email account settings in Microsoft Outlook, as in the following example:

Select File > Account Settings.

Select the Email tab on the Account Settings window.

Step 2 Double-click the server name.

In most cases, the server name is Microsoft Exchange.

Step 3 Select the Use Cached Exchange Mode checkbox.

Step 4 Apply the setting and then restart Microsoft Outlook.

When users create calendar events in Microsoft Outlook, those events display in the

Meetings tab.

Enable Presence Integration with Microsoft Outlook

To enable integration with Microsoft Outlook, you specify SIP:user@cupdomain as the value of

the proxyAddresses attribute in Microsoft Active Directory. Users can then share availability in

Microsoft Outlook.

To modify the proxyAddresses attribute, you can:

Use an Active Directory administrative tool such as Active Directory User and Computers

The Active Directory User and Computers administrative tool allows you to edit attributes on

Microsoft Windows Server 2008 or higher.

Use the ADSchemaWizard.exe utility

The ADSchemaWizard.exe utility is available in the Cisco Jabber for Windows administration

package. This utility generates an LDIF file that modifies your directory to add the proxy

Addresses attribute to each user with the following value.

You should use the ADSchemaWizard.exe utility on servers that do not support the edit attribute

feature in the Active Directory User and Computers administrative tool, such as Microsoft

Windows Server 2003. You can use a tool such as ADSI Edit to verify the changes that you

apply with the ADSchemaWizard.exe utility.

The ADSchemaWizard.exe utility requires Microsoft .NET Framework version 3.5 or higher.

Create a script with Microsoft Windows PowerShell Refer to the appropriate Microsoft

documentation for creating a script to enable presence in Microsoft Outlook.

Enable Presence with the Active Directory User and Computers Tool

Complete the following steps to enable presence in Microsoft Outlook for individual users with

the Active Directory User and Computers administrative tool:

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Procedure

Step 1 Start the Active Directory User and Computers administrative tool.

You must have administrator permissions to run the Active Directory User and Computers

administrative tool.

Step 2 Select View in the menu bar and then select the Advanced Features option from the

drop-down list.

Step 3 Navigate to the appropriate user in the Active Directory User and Computers

administrative tool.

Step 4 Double click the user to open the Properties dialog box.

Step 5 Select the Attribute Editor tab.

Step 6 Locate and select the proxyAddresses attribute in the Attributes list box.

Step 7 Select Edit to open the Multi-valued String Editor dialog box.

Step 8 In the Value to add text box, specify the following value: SIP:user@cupdomain.

Microsoft SharePoint

Cisco Jabber for Windows supports the following versions of Microsoft SharePoint:

Microsoft SharePoint 2007


Microsoft Office 365

Cisco Jabber for Windows supports client-side integration with Microsoft Office 365 with the

following applications:





Calendar Integration

You can use the following client applications for calendar integration:

Microsoft Outlook 2007 32 bit



IBM Lotus Notes 8.5.1 32 bit

IBM Lotus Notes 8.5.2 32 bit

Google Calendar

Virtual Environments

You can deploy Cisco Jabber for Windows in virtual environments using the following software:

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Citrix XenDesktop 5.0

Citrix XenDesktop 5.5

Citrix XenApp 5.0 Feature Pack 3 Enterprise Edition for Windows Server 2008 Service Pack

2 64 bit, published desktop

Citrix XenApp 6.0 Enterprise Edition for Windows 2008 R2 64 bit, published desktop

Citrix XenApp 6.5 Enterprise Edition for Windows 2008 R2 64 bit, published desktop

VMWare View Connection Manager 4.6.1.640196 with

VMWare Agent 5.0

VMWare Client 4.6.1

VMWare View Connection Manager 5.1.0704644 with

VMWare Agent 5.1.0704644

VMWare Client 5.1.0704644

Supported Functionality

Cisco Jabber for Windows supports the following functionality in virtual environments:

Instant messaging and presence with other Cisco Jabber clients

Desk phone control

Voicemail

Presence integration with Microsoft Outlook and IBM Lotus Notes

Screen Readers

Cisco Jabber for Windows is compatible with Job Access With Speech (JAWS) screen readers.

However, the user experience with screen readers is not always consistent across the application,

depending on the version of Cisco Jabber for Windows. Users who require screen readers should

always use the most recent version to ensure the best possible user experience.

CTI Servitude

Cisco Jabber for Windows supports Computer Telephony Integration (CTI) servitude, or CTI

control of Cisco Jabber for Windows from a third party application.

Supported Codecs

Supported Audio Codecs

g.722.1

g.722.1 32k

g.722.1 24k

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g.711

g.711 A-law

g.711 u-law

g.729a

Supported Video Codecs

H.264/AVC

Network Requirements

Review network requirements such as the ports the client uses to connect to services.

ICMP Requests

Cisco Jabber for Windows sends Internet Control Message Protocol (ICMP) requests to the

TFTP server. These requests enable the client to determine if it can connect to Cisco Unified

Communications Manager. You must configure your firewall settings to allow ICMP requests

from the client. The client cannot establish a connection to Cisco Unified Communications

Manager if your firewall does not allow ICMP requests.

Room Size and System-to-User Distance Recommendations

Figure 2.6 shows the minimum and maximum recommended room sizes for a CTS-500-32 and

the range of distance that is recommended between the front of the system display and the user.

Figure 2.7 through Figure 2.9 show additional room recommendations for various room

configurations.

The CTS-500-32 allows for a wide range of distance between the system and the user. Note,

however, that the size of the user increases the closer you get to the system, and become smaller

the farther away you get from the systems.

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Figure 2.6 Room Size and Seating Distance Recommendations

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Figure 2.7 Room Size and Seating Distance Recommendations CTS-500-32 With a Two Users and a

Freestanding Desk

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Figure 2.8 Room Size and Seating Distance Recommendations CTS-500-32 With a Single User and

Freestanding Desk

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Figure 2.9 Room Size and Seating Distance Recommendations CTS-500-32 Placed in a Corner

Height, Width and Weight of Pedestal-Mounted CTS-500-32

Figure 2.10 shows the dimensions of an assembled CTS-500-32 pedestal mount system.

Figure 2.10 CTS-500-32 Dimensions

Height, Width and Weight of Table Stand-Mounted CTS-500-32

The following are the dimensions of the table stand-mounted CTS-500-32:

Height: 27 inches, +/-2 inches (69 cm +/- 5 cm)

Base Depth: 13 inches (33 cm)

Base Width: 24 inches (61 cm)

Weight of desktop and stand: 30 lbs (14 kg)

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Weight of display and codec: 47 lbs (21 kg)

Total weight of system: 77 lbs (35 kg)

Implement desktop endpoints and surveillance cameras

Phones, Headsets, and Cameras

Review the phones, headsets, and cameras that the client supports.

CTI Supported Devices

Cisco Jabber for Windows supports the same CTI devices as Cisco Unified Communications

Manager version 8.6(1). See the CTI Supported Device Matrix in the CTI Supported Devices

topic.

Supported Headsets and Speakers

Supported Cameras

COP Files for Cisco Jabber for Windows

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In certain cases, you might need to apply COP files to Cisco Unified Communications Manager.

You can download the following COP files from the Cisco Jabber for Windows administration

package on Cisco.com:

Client-Side Availability Status

This topic describes the In a meeting (according to my calendar) checkbox on the Status tab of

the Options window.

The client supports two options for setting the 'In a meeting' availability status when events occur

in your calendar:

'In a meeting' availability status comes from Microsoft Exchange Requires

Cisco Unified Presence and Microsoft Exchange integration. Applies to on-premises

deployments.

'In a meeting' availability status comes from Cisco Jabber for Windows

Applies to on-premises and cloud-based deployments.

Availability status changes to 'In a meeting' if events occur in your calendar when:

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If you select the In a meeting (according to my calendar) checkbox, the client displays only the

'In a meeting' availability status when calendar events occur in a supported calendar client, such

as Microsoft Outlook, IBM Lotus Notes, or Google Calendar. The client does not display other

availability statuses from other calendar sources.

The following statements apply to o

Documents

CCNA_VIDEO