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Helping Hands In Times Of Need 2010 COMMUNITY REPORT

CCJFS Annual Report 2010

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Page 1: CCJFS Annual Report 2010

Helping Hands In Times Of Need2010 Community RepoRt

Page 2: CCJFS Annual Report 2010

Director’s LetterFirst, I would like to acknowledge and give appreciation to the staff of this agency. Without their experience, insight, adaptability and cooperation, getting through 2010 would have been much more painful and we would not be as well positioned for the future. While staff has been reduced by 33 percent from only a couple of years ago, the volume of work they must deal with has grown in all areas—some over 60 percent. One of every four residents are engaged in our programs and services. One-third of those seeking assistance are new to the system, and 75 percent of those we serve are children, seniors or disabled individuals.

The way business is conducted has been modified. These modifications have come from dropping outdated requirements and approaches and utilizing all aspects of the technological tools we have available. This has resulted in fewer physical office visits, new online capabilities, shorter office visits and

more efficient processing of information. Collaboration across our in-house programming as well as across the community and with other counties has paid dividends by getting more done with fewer resources.

2010 marked another important milestone for Job & Family Services of Clark County, specifically the Family & Children Services division. Last November, the Children Services Property Tax Levy went before county voters. The levy (dating back to the 1940s) was the longest running countywide levy without asking for an increase, and was passed by an approval rate of 59 percent! This passage and the 10-year term that comes with it provides much needed stability and will ensure better overall outcomes for the community.

Thank you Clark County citizens for your continuing support.

Director,

Robert B. Suver

2 | Annual Report 2010

Bob Suver,Director

Page 3: CCJFS Annual Report 2010

I

www.clarkdjfs.org | 3

Helping Make Life Better Throughout Clark County

n November 2010, Ohio rolled out its

Online Benefit Application System, which

is a new web-based tool that allows Ohioans

to apply online for food assistance, cash

assistance and Medicaid.

The tool can be accessed through any

web connection by simply logging into:

ODJFSBenefits.ohio.gov. Participants may

also use this tool to report changes to

their cases.

Once an online application is completed or a

case change is reported, it will be forwarded

to Job & Family Services for processing.

The individual will receive a confirmation

number and an email acknowledging receipt

Ohio Rolls Out Online Benefit Application

by the county. A follow-up telephone call or

letter will then be received to verify the

information submitted and to possibly

schedule an interview.

Filing an application or reporting a change

online is a great convenience. Customers can

now save on transportation and child care

expenses and possible lost wages because

they no longer need to come to the agency

office to complete many benefits-related

forms or changes.

Job & Family Services is excited to offer this

option to customers, which is another way

we are putting the people of Clark County in

touch with the resources they need.

Page 4: CCJFS Annual Report 2010

Where Job Seekers and Employers Find A Successful Future together

We help people find and keep the right jobs and

employers find and keep the right people.

According to the National Bureau of Economic Research (NBER), the recession

that began in December 2007 officially ended in June 2009. However, Clark

County, like many counties throughout Ohio, continued to feel the one-two

punch well into 2010. The average unemployment rate for Clark County and

Springfield remained in the double digits. Clark County reported a 10.4%

unemployment rate compared to 10.2% in 2009, while Springfield hovered

around 10.9% compared to 10.6% in 2009.

Code Blue’s new jobs Code Blue, a division of Insurance Claims Management (ICM) headquar-tered in Eau Claire, WI, finalized plans to open a $3.2 million command center in downtown Springfield creating 300 jobs within the next five years. The WorkPlus One-Stop Center served as the central point for recruitment and prescreening of potential candidates.

4 | Annual Report 2010

WorkPlus Employment Status for 2010

Unemployed 11%

Employed 89%

Page 5: CCJFS Annual Report 2010

www.clarkdjfs.org | 5

Despite high unemployment rates, doom

and gloom and unprecedented times, there

were many successes to be celebrated. The

report for Workforce Development offers

performance highlights of 2010, a snapshot of

One-Stop services and success stories from

5,000

4,500

4,000

3,500

3,000

2,500

2,000

1,500

1,000

500

0

Jan-10Feb-10

Mar-10Apr-10

May-10Jun-10

Jul-10Aug-10

Oct-10

Nov-10

Sep-10

Dec-10

One-StOp WOrkShOpS

Workshops offered at WorkPlus are informative

and interactive. Topics include career counseling,

guidance, skills assessment, job matching services,

skills training, basic computer skills, employment

assistance and support. Workshops are facilitated

by our One-Stop Partners: Jobs and More

Christian Ministries, OIC of Clark County and the

Ohio Department of Job and Family Services,

Workforce Development.

42,704

Services Accessed

36,881

Total Number

of Visits

18,179

Registered

Job Seekers

the One-Stop staff and partners, job seekers

and community employers.

A record number of adult and dislocated

workers were served by the WorkPlus

One-Stop staff and partners in 2010.

569 Attended Resume/Application Workshop

6,420 Participated in Self-paced Computer Lab

98 Transitional workers graduated from Rise

Above. Rise Above is a successful program

that began in 2007 and received a One-Stop

Best Practice distinction award in 2009. This

Best Practice program was made possible

through WIA funding.

# Services Accessed# Visits# Registered Job Seekers

Page 6: CCJFS Annual Report 2010

The Right Match for SuccessIn April 2010, Larry Phillips, franchise owner of Sempro Ductz, posted a job order with the WorkPlus One-Stop Center. He asked Barb Carpenter, recruiter for WorkPlus, to find him a good candidate. Through the pre-screening process, Barb presented Rick Jones as a candidate. Rick was a graduate of the Rise Above program and had also improved his computer

skills using the WorkPlus self-paced computer lab. As a dislocated worker, Rick qualified for the Ohio Learning Account, a special on-the-job training grant funded through the American Reinvestment Recovery Act (ARRA). “The OJT program has been wonderful! It has enabled me to send Rick for extensive training that has allowed us to grow our business,” said Phillips.

Rick Jones stated, “I am very happy with my new career at Ductz and also with the services at WorkPlus. WorkPlus became my family. They welcome you and help you identify your barriers so you can move forward and become successful.”

WorkPlus One-Stop Staff and Partners Earn Global Career Development Facilitator Certification

Success Stories

6 | Annual Report 2010

“We are very grateful to the WorkPlus

One-Stop Center for their help in

identifying and screening qualified

applicants for our executive position

in Clark County. The staff has been

wonderful to work with and assisted

us in the hiring process every step

of the way. The training funding

provided made it possible for us to

hire a full-time professional for this

job vacancy. The employee we hired

is knowledgeable and produces great

results for Scouts, leaders and the

community at large. Thank you for

your excellent service.”

Jim Nolan, Scout Executive/CEO

Boy Scouts of America

“We are able to help customers focus

on the skills they already have and

place more importance on showcas-

ing those skills and transferring them

to fit the needs of new employers.

The benefit to us and to our

customers is priceless!”

Jo Hill, Employment Specialist

WorkPlus Workforce Development

The workforce development team at Clark County Job & Family Services WorkPlus One-Stop Center received their Global Career Development Facilitator (GCDF) credential from the National Career Development Association after completing 120 hours of training with Carol Wargo, CWDO, CDF, facilitator.

Back row, from left: Mark Sturgeon (Jobs & More), Andrea Chave (OIC), Jo Hill (WorkPlus), Barbara Carpenter (WorkPlus), Jennifer Light (WorkPlus), Dillon Charney (WorkPlus) Front row, from left: Lehan Peters (WorkPlus), Bea Smith (Jobs & More), Jack Decker (WorkPlus)

Page 7: CCJFS Annual Report 2010

www.clarkdjfs.org | 7

WorkPlus Leads Recruitment for New Springfield Employer

Code Blue, a Wisconsin-based insurance claims management company expanded its operation in Springfield in May 2010, promising to fill 300 jobs over the course of three years. To fill the new positions, which include executive management, trainers, claims specialists and support staff, Code Blue teamed up with WorkPlus and Clark State Community College to recruit and train new workers.

WorkPlus handled the skills assessments, including typing skills and personality and computer literacy assessments, as well as pre-screening interviews for Code Blue. Clark State funded web-based customer simulation assessments and provided customized training unique to the customer service and insurance industries. With the help of WorkPlus, the first wave of hiring resulted in 15 new hires for Code Blue.

A combination of Workforce Investment Funds, stimulus funds and Ohio Learning Accounts were used to underwrite the cost of classroom and on-the-job training, preparing a total of 39 individuals in 2010. The initial cost of training was about $5,800 for those who needed the entire curriculum. That cost was later reduced as a result of Clark State’s efforts to build a flood house, which is now used to train claims specialists.

Paul Gross, CEO of Code Blue, told newspapers, “If we inter-view people who are the right match for our organization and if they successfully take the training at Clark State, then we will guarantee them employment. The reason we decided to do that is because if you’re one of the underemployed folks, you can’t risk going through the training and not getting a job.”

Lehan Peters, Deputy Director of Workforce Development, and Lisa Dunn, Program Manager for Clark State, spent a week at Code Blue’s flood house in Eau Claire, learning firsthand what Gross talked about. Their eagerness to learn made Gross even more confident about the bright future for Code Blue in Springfield.

Gross said, “WorkPlus and Clark State rolled up their sleeves and became deeply engaged with our work. They have been fantastic to work with throughout the entire process!”

She Never Lost HopeHope was laid off from Visteon in December 2009, where she worked in human resources. She heard about the services and training available through WorkPlus at a Rapid Response session she attended before her layoff. With WorkPlus staff recommendations, she utilized Workforce Investment Act (WIA) funds to obtain her Professional Human Resources certification. After training, she was connected with Code Blue and eventually was hired as the company’s recruiter. “The WorkPlus staff were all very helpful with my career transition and assisted me in planning what steps I should take,” said Hope. In her new position, she has worked closely with WorkPlus to help recruit over 100 new employees for Code Blue.

Page 8: CCJFS Annual Report 2010

8 | Annual Report 2010

Learning Opportunities Center Gives Students a Second ChanceThe Learning Opportunities Center (LOC) is an alternative high school, operated by OIC of Clark County. Since 2001, LOC has provided a unique, individualized learning environment for students who need to catch up in credits. LOC educational partners include: the Job & Family Services of Clark County WIA youth program, Springfield City and Clark County high schools, the Turner Foundation and the Union Club. As an alternative educational provider, LOC implements innovative training methods and introduces students to real-world skills that help graduates make a living, with or without higher education. It is our hope that our help will enable some of our most disadvantaged students to escape the trap of generational poverty.

Kiara Found Success at LOCKiara Feaster enrolled at LOC in the fall of 2009. She was a Springfield High School student and had not been successful due to the large class sizes, along with bad peer influences. Just three months before enrolling in LOC, Kiara had a baby boy, and the maternity leave only added to her stress of being behind in credits and in danger of not graduating on time. At the beginning of her senior year of high school, she only had 13.75 credits.

Kiara decided to apply to the LOC program and was accepted. When she first started at the school, she was extremely loud and disruptive. She was constantly being sent out of classes for being disrespectful and using foul language. Eventually she realized that the staff cares about the students and that LOC is different from other schools. She became a leader in the school, and after five months at LOC, she only has one-half of a credit left to obtain before she can achieve her diploma.

Learning to Love SchoolRussell Streeter came to LOC from Springfield High School in October 2009 with just 3.75 credits. He was referred to LOC through the court system, because he habitually skipped school.

At LOC, Russell started to blossom in school. Though he still continued to try and leave school early, the teachers noticed a slight change in his attitude. Instead of getting upset with him when he asked to leave early, the teachers would joke with him. It became a joke with Russell as well, and he began asking to leave with a smile on his face, knowing that the teachers would say no. He started doing his work, and realized that the longer he procrastinated, the longer it would take him. The school counselor told him that if he put as much work into doing his schoolwork as he did trying to get out of it, he’d fly through his classes. He finally listened!

Russell now has 19 credits and has just one more history class to complete before he can receive his diploma.

Page 9: CCJFS Annual Report 2010

Helping Families and Individuals Through Challenging Times

Food Assistance The Food Assistance program is

designed to raise nutritional levels

to safeguard the health and well-

being of individuals in low-income

households. Over the past year, Clark

County has seen a 13% increase in

the number of individuals receiving

Food Assistance benefits.

The public assistance programs and supportive services provided by Job &

Family Services of Clark County continue to be an integral part of the lives of

county residents living at or near the poverty level. Recent trends continued in

2010 with an increasing number of families receiving cash assistance through

Ohio Works First (OWF), and families and individuals receiving food assistance

benefits and health care through Medicaid.

2010 was a very busy yet exciting year for the BenefitsPlus division. The Case

Banking approach to case management was in full swing. The division started

conducting telephone interviews with elderly and disabled customers. It

moved to an automated system for the Child Care program, and rolled out

the Online Benefits Application system, which allows customers to apply for

benefits electronically.

www.clarkdjfs.org | 9

Page 10: CCJFS Annual Report 2010

Key facts for 2010 include:

• Benefitsofmorethan$268millionwere

issued for Clark County residents in the

form of cash, food assistance and medical

payments. Of this amount, over $217

million was paid on behalf of Medicaid

recipients for health care.

• Bytheendof2010,morethan32,000Clark

County residents were receiving health care

coverage through Medicaid. This totals over

23% of the entire population of the county.

• InDecember2010,thenumberofcounty

residents receiving food assistance

benefits reached an all-time high—over

27,000 people.

• Prevention,RetentionandContingency

(PRC) benefits of more than $244,000 were

issued to just over 550 families to meet

urgent needs such as rent and utilities,

which if left unattended, could result in the

family requiring public assistance.

• In2010familiesreceivedchildcareservices

that totaled $5,213,510.

Success StoryBenefitsPlus Opened the Door to Education for BrookeBrooke was determined to be the first in her family to graduate from college. Her goal was to work in a career that would support her and her two young sons. She sought help from BenefitsPlus to supplement her income, child care and food expenses and to provide medical coverage while she attended Clark State Community College to study nursing. She also received school funding from the Workforce Investment Act (WIA) program through WorkPlus.

Brooke is grateful for all the help she has received through BenefitsPlus. Without these support services, she wouldn’t have been able to reach her goal. Through the help of BenefitsPlus, Brooke graduated from the LPN program and plans to continue her education in pursuit of her RN degree.

10 | Annual Report 2010

Page 11: CCJFS Annual Report 2010

Bringing Families Together For A Happy, Healthy Future

2010 was a full and productive year for Family & Children Services of Clark

County (FCSCC). First and foremost we want to thank the Clark County

community for passing the Children Services replacement levy last November.

The levy support will ensure continuation of services that support and maintain

safety and permanency for all Clark County children.

The FCSCC Division strives to keep children with their families in their own

homes, neighborhoods and communities as research has shown that children

who are placed out of their homes have worse outcomes than non-placement

children when they reach adulthood. To that end, FCSCC has been part of

several local and statewide initiatives that promote engaging with families

differently to achieve better outcomes for children. FCSCC was an initial pilot

county for Differential Response (DR), formerly referred to as Alternative

Response, which is a service model for case workers to partner with parents

to solve problems in a strength-based, supportive manner. Clark County is

currently leading a six-county program evaluation project on the short- and

Clark County Voted Yes on 6 The Children Services replacement levy passed in November 2010 and allows Clark County Family & Children Services to continue providing important services and protection for local children and older adults.

www.clarkdjfs.org | 11

Page 12: CCJFS Annual Report 2010

long-term benefits of DR. In 2010, FCSCC

monitored 178 families for DR assessment

and services.

Another significant initiative has been the

Kinship Navigator Program. Clark is one of

seven Ohio counties participating in this

program that provides information, referral,

follow-up and supportive services to relative

caregivers that assist in keeping children with

extended family, thus diverting them from

more costly and less effective out-of-home

placement. In 2010, FCSCC provided kinship

services to 53 children. In total, FCSCC had

1,102 active cases in 2010 with only 187

children served in out-of-home placements.

In August of 2010, FCSCC held its second

annual Summer Sky event to promote

adoption and foster care through a family fun

festival for the entire community. Participants

enjoyed a variety of activities from educational

exhibits to games and crafts which were made

possible thanks to help from our community

partners: The Heritage Center, Springboard

Marketing, Center City Association, Avetec,

Arts Infusion Campus, Clark County Public

Library, Clark State Performing Arts Center/

Project Jericho, the George Rogers Clark

Heritage Association and Security

National Bank.

12 | Annual Report 2010

Page 13: CCJFS Annual Report 2010

Summer Sky Offers a Day of Free Fun for Families

Hundreds of local children and their families enjoyed activities

and games at Summer Sky on Saturday, August 21, 2010,

near the Heritage Center in downtown Springfield. The

outdoor festival was sponsored by Family & Children

Services of Clark County, provided free of charge in

partnership with a number of local organizations.

Inflatable moonwalks, face painting, juggling performances by comedy

juggler and ventriloquist Mike Hemmelgarn, crafts, live music, drawings for

prizes and carnival games entertained kids during the Saturday afternoon

event. The Boonshoft Museum of Discovery’s animal exhibit allowed kids

to meet some amazing creatures, and children and adults alike squirmed

when the “Bugman” from Bugman Educational Entoprises brought out

for a visit his extensive collection of insects and a giant tarantula. When a

brief afternoon shower started to sprinkle on the outdoor event, families

stepped inside the Heritage Center to get an up-close look at live birds

from the Glen Helen Raptor Center.

“Our annual Summer Sky event represents an opportunity for the agency

to promote positive family interaction. Families can spend time together

and enjoy some free summertime fun,” said Bob Suver, Director of Job &

Family Services of Clark County. “At the Family & Children Services booth,

we shared information about foster care and adoption opportunities for

local kids who need stable homes.”

Community event partners included the Heritage Center, Center City

Association, Avetec, Clark County Public Library, Clark State Performing

Arts Center & Project Jericho, George Rogers Clark Heritage Association

and Security National Bank.

Making Life Better For Families.

Moonwalks, carnival games and crafts were just a few of the fun activities kids and families enjoyed.

Children crowded around the animal exhibits at Summer Sky to get a peek at some amazing creatures.

Family & Children Services staff shared free balloons and information about foster care and adoption opportunities during Summer Sky.

Page 14: CCJFS Annual Report 2010

Success StoriesTogether AgainCourtney, age 13, was the oldest of six. She and all of her siblings entered foster care three years ago when their birth parents could no longer provide a safe and stable home for them.

The youngest children were soon adopted. The remaining two boys, James and Timothy, were kept together, but Courtney was placed in a third foster home by herself, even though she did not want to be separated from her brothers.

When the foster parents for James and Timothy began working toward permanently adopting the boys, they decided that they would also like to adopt Courtney to maintain their family as much as possible. In August, the adoption for all three siblings was finalized. Courtney is happy in her new home and is very grateful to be back in a loving family with her little brothers again.

Turning Over a New LeafTracy was arrested and placed in jail on multiple charges of child endangering, due to her extensive drug use. As a result, her children were placed in foster care.

Realizing what she had lost, Tracy was determined to get clean. She began treatment at the Family Dependency Treatment Court (FDTC). Because of Tracy’s history of alcohol and drug addiction, it was doubtful that her children would ever be able to safely return home to her. However, Tracy faithfully went to the Women’s Recovery Center in Xenia, Ohio, and successfully graduated three months later from the intensive program.

During that time, Tracy maintained a consistent visitation schedule with her three children, attended groups and 12 Step meetings daily and was compliant with all FDTC requests and expectations.

It was clear that Tracy had a desire to parent her children while remaining clean and sober, and after over a year of treatment, she was awarded custody of her two youngest children.

A Helping Hand for DaisyDaisy, age 86, was living in terrible conditions. She had stockpiled and accumulated so much in her apartment that the place soon became infested with insects. Daisy’s landlord was unable to exterminate the roaches and fleas in the building, and soon, every other tenant moved out because of the property’s deteriorating conditions. But Daisy refused to cooperate with the landlord, who finally began the process of evicting her.

Adult Protective Services (APS) was called because of concerns that Daisy could not safely live independently. APS visited her home and worked with a physician to have Daisy’s abilities evaluated. The physician found that Daisy was unable to take her medications correctly, pay her bills or properly care for herself.

A judge appointed an emergency guardian, and Daisy was placed into a local care facility. Now Daisy is benefiting from having a stable and clean living environment, and she is no longer exhibiting her previous hoarding behaviors. With the help of APS, she now receives a balanced diet, daily hygiene and proper medical treatment.

14 | Annual Report 2010

Page 15: CCJFS Annual Report 2010

Making The Process of Supporting Children More Effective and Efficient

We’re Here to HelpChild Support is focusing on services that best help our customers in tough economic times. Despite staff reductions of nearly 50%, review and adjustments of child support orders have been conduct-ed more than ever before. Monies col-lected for families also show an increase. We are here to work with individuals and families to care for their children.

During 2010, Child Support Services of Clark County (CSSCC) completed the

first full year of implementing a new approach to case management. With staff

reductions and limited resources, the division was challenged with finding new

ways to meet the needs of customers. Through a process referred to as “case

stratification,” cases were reorganized based upon the non-custodial parent

having one case or multiple cases. Separate teams were assigned to handle the

singles caseload and the multiples caseload. This permits CSSCC to focus on

cases in a more holistic manner and group similar cases together.

Changes in the 2010 caseload makeup were seen that support the benefits of

this approach. In January 2010, there were 18,443 open cases. By December,

this number had dropped slightly to 18,421. However, the number of closed

cases in December rose to 26,733 from the January total of 24,614. Not only did

the active cases drop, but cases no longer needing services increased. Similar

www.clarkdjfs.org | 15

Page 16: CCJFS Annual Report 2010

positive trends were also seen in the number

of cases only owing past-due support. These

factors, in addition to an increased review of

orders, resulted in a $1 million decrease in the

amount of child support owed.

While typically viewed as a “last attempt” to

gain compliance with the court order, CSSCC

has found that for some individuals the

threat of jail provides the needed motivation.

Through the help of CSSCC, $77,750.00 was

collected when individuals made payments in

return for an early release from jail or to avoid

a jail sentence for failure to pay child support.

The primary goal, however, is to achieve

consistent payments for the children. Several

of the cases that contributed to total

collected payments have remained regular

payers of child support.

Many of the individuals who do not pay have

significant barriers that keep them from

successful employment. In addition to legal

enforcement measures, CSSCC staff work

daily with individuals to link them up with

agency and community services to remove

those barriers so that they can provide regular

support for their children.

Goals for the coming year include continuing

with CSSCC forms automation and developing

additional electronic workflows so fewer staff

can manage cases even more effectively.

16 | Annual Report 2010

Page 17: CCJFS Annual Report 2010

Partnering for Stronger FamiliesParents As Partners (PAP) helps parents—

whether they live together or apart—

understand the importance of working

together to care for their children. In

addition, the program links parents to

educational, health and vocational services they may need.

The program consists of one-on-one or group sessions

guided by a trained facilitator. Each session lasts about

60 to 90 minutes.

Topics covered by PAP Programs include:

Family backgrOund & relatiOnShipS

• Howourupbringingaffectsadultrelationshipsandhow

we parent our children

• Lookingforthegoodineachotherandinourselves

cOmmunicatiOn SkillS

• Howchildrenlearntocommunicatebywatchingtheir

parents

• Expressingthoughts,ideasandfeelings,andhowthose

things affect our relationships

prOblem-SOlving and cOnFlict reSOlutiOn

• Howconflictbreaksdownrelationships

• Howpositivereinforcementbuildsemotionalwell-being

• Thevalueofinvolvedparents

• Whychildrenwithinvolvedparentsaremoresuccessful

in school and careers

• Whychildrenwithinvolvedparentsaremorelikelyto

avoid unhealthy behaviors

Financial reSpOnSibility

• Examiningthecostofraisingachild

• Trackingfinances

yOur Future

• Evaluatingchoices

• Learningtomanageoutcomes

• Commitment

• Developinghealthyrelationships

• Understandingtheimportanceofinvolvement

Learn more about the pap program that we provide

to families of Clark County by calling 937-327-3622 or

937-327-3626.

www.clarkdjfs.org | 17

Page 18: CCJFS Annual Report 2010

Success Stories

18 | Annual Report 2010

Becoming a Stable Support for His FamilyWhen one dad realized he would never be able to consistently make child support payments with unstable employment, Child Support Services of Clark County (CSSCC) stepped in to help. The father had a felony background and drug and alcohol problems, which made it difficult for him to achieve stable employment. Desiring to conquer these problems and do the right thing, he went to alcohol rehab on the recommendation of CSSCC. His case manager also helped him get involved with an ex-offend-ers program, and he started working through a temporary agency. Now, instead of making intermittent payments with cash made at odd jobs, stable employment allows this dad to make regular child support payments.

Parents Partner for Their Children’s Wellbeing When a couple encountered relationship problems and determined they could no longer live together, they got involved with the Parents As Partners program of CSSCC.

Parents As Partners emphasizes the need for couples to work together to maintain stability and consistency for their young children. Through the program, this couple gained an understanding of the importance of child support to ensure children are provided for. When the couple separated, the father voluntarily came to the offices of CSSCC to immediately establish an order for child support. Not only is he a regular payer of child support, but he remains very involved with his children.

Standing Up for KidsWhen CSSCC was made aware of a non-custodial mom who had not made a single child support payment in four years, the division stepped in to assist. Working closely with the father, CSSCC was able to determine that the mother had substantial funds on deposit in a bank. By going through the necessary channels, case managers were able to obtain a child support payment of more than $20,000 of owed funds, an example of the dedication of CSSCC staff to secure payments for the children of Clark County.

Page 19: CCJFS Annual Report 2010

1345 Lagonda Ave. Springfield, OH 45503 | P.O. Box 967A Springfield, OH 45501-1037 | T: 937.327.1700 | www.clarkdjfs.org

Milestone Employee Recognition

30 years Cheryl Steinmetz

25 yearsVicki Taylor Roberts

20 years Deborah Wilson • Karol Boyer • Pamela Davis • Karen Barnhart • Wendy Holt

15 years Michelle Bender • Hope Smiddy • Linda O’Brien • Marilyn Castle • Edith Vince • Stacie Petticrew • Barbara Yerian • Kimberly Dysert • Sandra Miller

10 years Anika Berry • Elizabeth Moore • Kristie Heckman • Jerome Kynard • Sarah Lemmon • Sharon Blair • Lynn Noble • Margaret Walling • Denise Alexander • Robert Cleelan •Sandra Mendenhall • Jean Chepp •Tondalaya Hendricks • Mark Cole • • Latwana Timmons

5 years Karen Slattery • Lehan Peters • Africa Oliver • Diana Foster

Job & Family Services of Clark County is an equal opportunity provider and employer.

Administration and Operations $4,190,842 1.4%Case Management (all divisions) $10,580,325 3.5%Contracted Services $4,032,992 1.3%Disability Assistance Program $517,862 0.2%Food Assistance Program $43,266,707 14.3%Juvenile Court Placement Agreement $1,117,649 0.4%Medicaid Benefits $217,608,747 72%Cash Assistance to Families $7,401,100 2.5%One-Time Emergency Assistance to Families $674,725 0.2%Out-of-Home Placement Costs $3,637,707 1.2%Subsidized Child Care Benefits to Families $5,284,169 1.8%Workforce Development $2,450,012 0.8%RidesPlus Transportation Assistance $1,178,318 0.4% tOtal $301,941,156 100.0%

2010 Expenditures for Selected Services Job & Family Services of Clark County

Sources of Revenue for 2010 Expenditures From the Following Sources

2010 Summary Of Revenue Sources

Federal 77.3%State 20.1%Local Children Services Levy 1.1%Local Government Funding 0.3%Miscellaneous & Third Party 1.2% 100.0%