Embed Size (px)
Citation preview
CC-01 | Tour of the Deltek Support Center and Upcoming Changes
Julie Pearson, Deltek
Proactive Service in the Deltek Support Center
A Shared Vision of Proactive Support
Overview1. Through the Years
2. Where are we now?
3. The Future
4. Putting it Together
5. Questions
3CONFIDENTIAL © Deltek, Inc. All Rights Reserved.
Through the Years
CONFIDENTIAL © Deltek, Inc. All Rights Reserved. 4
Pre-2008
2011 - 2017
2009 - 2010
Where Are We Now?
5CONFIDENTIAL © Deltek, Inc. All Rights Reserved.
6
The Options are Endless
CONFIDENTIAL © Deltek, Inc. All Rights Reserved.
“The future depends on what we do in the present.”
Mahatma Gandhi
Artificial Intelligent Search
7CONFIDENTIAL © Deltek, Inc. All Rights Reserved.
Stage 2
Filtered search mechanisms
Stage 4
Artificial Intelligence and Machine Learning
Stage 6
Fully Automated, Predictive Learning, Customized
Data Integrations, Smart Workflows, and RPA
8CONFIDENTIAL © Deltek, Inc. All Rights Reserved.
Data Integrations
Smart Workflows
Robotic Process
Automation
Rapid
Consistent
Predictable
User Experience
9CONFIDENTIAL © Deltek, Inc. All Rights Reserved.
Modern Conventions, Usability, Simplicity
Device Responsiveness
Accessibility to All Users
CONFIDENTIAL © Deltek, Inc. All Rights Reserved. 10
The Customer Journey
Search Knowledge
Base
Instant Message
Search Knowledge
Base
Open Case
Phone Call
Resolution
Retrospect
11CONFIDENTIAL © Deltek, Inc. All Rights Reserved.
“He who conquers himself is the mightiest warrior.”
Confucius
Putting it All Together
12CONFIDENTIAL © Deltek, Inc. All Rights Reserved.
Automatic relevance tuning, natural language processing,
custom artificial intelligence searching models, search
prediction, data integrations, smart workflows, robotic
process automation, user experience usability, simplicity,
accessibility, customer journey, retrospect, tool evaluation,
plus much more to come…
Questions and Feedback
13CONFIDENTIAL © Deltek, Inc. All Rights Reserved.
[email protected] [email protected] [email protected]
If you have questions, thoughts on new ideas, or feedback on
the support center please contact us
