About Catholic Charities MaineCatholic Charities Maine has been serving the poor and

vulnerable populations of Maine since 1966. From food banks

to dental care to child development centers, their network of over

600 professionals and 700+ volunteers work tirelessly for this

faith-based, non-profit organization that serves nearly 50,000

people in need throughout the state of Maine. The organization

operates with a multimillion-dollar budget, has 23 locations

and provides over 20 programs and services spread across

the region. Steve Letourneau, who joined Catholic Charities in

1997 and has been serving in the capacity of CEO since 2007,

works closely with Dan Bazemore, Chief Financial Officer, to

oversee the ever- increasingly complex IT needs of the charity.

IT ChallengeManaging and implementing the many programs across the

state of Maine requires a sophisticated IT network; Catholic

Charities employees are connected via 300 PCs, 100 laptops

and 300 cell phones that must run 24/7. In addition, there are

over 10 distinct software applications that are unique to specific

programs of Catholic Charities. These systems are mission

critical and must work seamlessly and efficiently so employees

and volunteers have access to the programs that support their

important work.

Before partnering with Logically, Catholic Charities had an

in-house IT department. They then decided to outsource their IT

and worked with two other Managed IT Service Providers (MSPs).

Catholic Charities did not want to build an internal IT department

because they knew they could not find the depth and breadth of

talent to handle all their complex IT requirements; instead, they

relied on outsourced IT organizations to assist them.

Unfortunately, approximately five years ago, there was a major

IT problem and the entire organization was offline for about

one week. This was clearly unacceptable, and at that point

the CEO called Logically for support. Logically swiftly assessed

the issue and got Catholic Charities up and running, restoring

services to the population they serve. After conducting an RFP

process, Catholic Charities formally contracted with Logically as

their MSP, and their contract provides full outsourced IT support,

including security, to the entire organization.

Case Study

Catholic Charities Maine Relies on Logically for Digital Transformation.

866.946.9638Everyone needs an ally.

“ We wouldn’t do anything without Logically.”

– S T E V E L E T O U R N E A U , C H I E F E X E C U T I V E O F F I C E R

“ I can go to any location and work on any PC just like it’s my desktop.”

– S T E V E L E T O U R N E A U , C H I E F E X E C U T I V E O F F I C E R

SOLUTION“I want it to be like I don’t even have an IT department,” says

Steve Letourneau. “The less I know, the better off we are.” In this

way, Steve underscores the importance of having a worry-free

IT situation, where he and his colleagues know that Logically

will seamlessly take care of any and all issues impacting them.

“Logically exceeded our expectations—they are very responsive.

We would never get the level of expertise in-house nor the caliber

and quality of oversight,” added Steve Letourneau.

Logically’s Care Teams proactively work with Catholic Charities’

IT steering committee, CFO, controller, and compliance

professional to plan and forecast the ever-changing

requirements of the organization.

Logically functions as a virtual extension of the Catholic

Charities’ team, participating in weekly conference calls

to discuss what occurred the prior week, reviewing ticket

reports, and prioritizing hardware and software upgrades.

In this way, Logically is an integral part of Catholic Charities’

IT strategy and planning.

While other MSPs may be focused on break/fix, Logically

has a long-range, proactive approach to their thinking.

One example is Logically’s suggestion that Catholic

Charities’ bandwidth across the state was not adequate

and they recommended increasing their WAN capability.

Logically worked closely with Catholic Charities to deliver

a fiber optic transformation, working with Consolidated

Communications, Catholic Charities’ telecom provider.

This critical project was successfully supervised by

Logically, another example of how Logically’s expertise

and innovative thinking set them apart from other MSPs.

The benefits of this transformation? Increased speed

and stability of their network—no lag time and according

to Steve Letourneau, “I can go to any location and work

on any PC just like it’s my desktop.”

What’s ahead for Catholic Charities? They are taking three

programs that are currently in two locations and consolidating

them into one location. “We want to become a more responsive

organization,” says Steve Letourneau. “It will save money in

the long run by having an economy of scale and services under

one roof, with no duplication of efforts, and we are confident that

Logically is going to smoothly and efficiently handle it all for us.”

And, of course, there’s the future of telehealth, which Catholic

Charities is in the early stages of developing. They are also

looking to further automate their staff in the field for point-of-

care systems, from tablet to mobile phone, so their staff can

handle clinical notes and interpreter services. Twenty-five years

ago, many of Catholic Charities’ services were provided in an

office setting. Today many services are deployed in the field,

which requires the most up-to-date technology and real-time

documentation. Making that digital transformation happen

always involves Logically. “We wouldn’t do anything without

Logically,” says Steve Letourneau.

866.946.9638Everyone needs an ally.

Catholic Charities Maine Relies on Logically for Digital Transformation

“ Logically exceeded our expectations—they are very responsive. We would never get the level of expertise in-house nor the caliber and quality of oversight.”

– S T E V E L E T O U R N E A U , C H I E F E X E C U T I V E O F F I C E R

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