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Category 6

Operations Focus

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Supplier Selection and Evaluation Process 

Pre-Selection

Supplier Database 

Evaluation &Selection

Evaluation

Select at 3 Levels(National, Zonal,

Local)

PerformanceEvaluation

Evaluation

Improvement

Development

SSS

Supplier Meet

SupplierConsolidation

Trainings

Cost Control Mechanisms

Area Mechanism

Cost Control

COGS - AS-IS solution Design, Proposal / Approval on cost by customer,

Monthly Monitoring for GM at customer and location level

For Overheads - Monitoring ratio to revenue (based on benchmarks)

Cycle time, productivity

and other efficiency and

effectiveness parameters

Incorporation into work processes at defining stage through KPI

deployments (On time delivery, Inventory accuracy, Safety index, On

time GRN, Order accuracy, POD receipt, Order execution time), Regular

monitoring of KPIs through audits and reviews

Preventing defects,

service errors and rework

Process (Sub-processes, OCPs, Work Instructions), Job descriptions,

Trainings, Reviews and Audits (Caliper Pro, IA, ISO, Customer KPIs,

QBRs), Quality tools (ISO, 5S, Lean), IT tools (WMS, SAP, CRM, OTM)

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Innovation Management 

Our Innovations 

Area of Innovation  Technologies / Equipment’s 

Products 

Document Management, In-plant and site management,

Consignment sales 

Network/delivery  Hub and Spoke delivery model, Last mile delivery on bikes 

IT 

Online order processing, Complaint Management Tool,

Reengineered OTM 

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Key Work Processes

• Business Development

• Operation Management

• Customer Relationship Management

• Supplier Management

• Human Resource Management

• Financial Management

•

IT & ERP Management

Key System Requirements

Key Support Processes

Key Work

process

Efficiency - IPM Effectiveness - KPM

BusinessDevelopment

No. of leads generated vs approached,revenue generated per sales per person

Conversion ratio, % of new business, %of lost customer

Operations Avg. time for roll out, on-time vehicle

unloading, on-time GRN completion, Order

accuracy, Cost savings, On-time POD

updation, First Aid cases, Lost time injury, no.

of safety observations, avg.time taken toclose safety ATR

RCSS score, Inventory Accuracy, On-

time Delivery, Customer complaints,

Wh revenue vs. cost per sq.ft, fatality,

near misses, days worked without

accident, avg. time taken to evacuateduring mock drill, Caliper score

Customer

Relationship

management

No. of effective CAPA on complaints, %

repetitive complaints, % of CES response, no.

of review

CES score, avg. time taken to resolve

the complaints, on time complaint

resolution

Supplier

management

Supplier performance evaluation SSS score achieved

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