Catastrophe Thought Leadership

“It’s Not If, It’s When”

Agenda

“Musts” Driven by Experience

“Everyday is Earthquake Day”

Differentiation

“It’s not if, it’s when”

Earthquake

Questions and Response

2

CATASTROPHE“Musts”

Foresight-

– Thought Leadership. Staying current and anticipate the growing severity of events, their impacts, and anticipating the needs of customers.

– Policyholders to anticipate current and future needs and align resources and Business Continuity Plans to drive operation sustainability.

Planning-

– Proactive understanding of exposures, risks, and locations is key for any CAT Response. Gathering collaborative business partners and outlining accountabilities promotes our “One Zurich” culture.

– It’s imperative for customers to have Business Continuity Plans implemented and practiced annually. Yearly revisit of BCP is critical to business sustainability.

Resources-

– Dedicated resources allow for an effective customer response to any CAT event. Proactive relationship management allows Zurich and its policyholders to have resources aligned prior to needing them. 3

“Everyday is Earthquake Day”

Proactive Preparation, Planning, and Execution

Plan for the worst case scenario and scale down as needed

“It Takes a Village”- Business Partner Accountability/Preparation checklist developed, confirmed, and distributed (Annually-January)

24/7/365 Monitoring of Global CAT Events (actual & anticipated)

Customizable CAT Response to effectively manage any event

Strategic Geographic Placement of CAT Team

Dedicated and trained vendor resources

Global Economy Impacts

4

Differentiation:Loss Cost Management

Great examples of Business Continuity Planning:

• Business continuity plans implemented and practiced annually• Communication plans in place• Shifting operations to safe location• “Virtual” office set up• Pre-Loss Agreements• Redundant/Off-site IT back up• Back up power generators• Understanding Logistics

• Potable Water

• Power Generation

• Sanitary System

• “Building Tagging”

5

“It’s not if, it’s when”

Understanding Risks and Changing ConditionsClimate Change

– Seismic Activity

– Sea Level Rise

– Shifting Flood PlanesBusiness Continuity

– Supply Chain ManagementWorkplace SafetyProperty DamageBusiness Income

Understanding Perils and ChallengesEarthquake (“Ring of Fire”- US/Canada. South America, New Zealand, Japan)HurricaneTornado

6

Christchurch, NZ. Earthquake 2011

7

Liquefaction Challenges

8

What are your challenges?

9

Questions and Response

Thanks!!

10