Catalogo Servicios - Service Catalog - ASI

8/13/2019 Catalogo Servicios - Service Catalog - ASI

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Services and maintenance for the

critical linkin emergency power systems.

6 0 H a n o v e r R o a d , F l o r h a m P a r k , N e w J e r s e y 07 9 3 2 U . S . A .

8 0 0 - 8 0 0 - A S C O ( 2 7 2 6 ) F a x : 9 7 3 - 9 6 6 - 2 0 5 4

w w w. a s c o s e r v i c e s . c o m


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Maintaining power

in an emergency.

Power outages can wreck havoc within a

facility. Even highly sophisticated distribution

systems are not immune to the effects of

natural disasters or provider interruptions. Vital

internal systems may fail; essential data might

be lost forever; mission-critical operations can

be crippled leading to substantial financial losses.

Back-up sources are designed to instanta-

neously fill the void. If they fail, or if transfer is

delayed, serious problems are likely to occur.

Most systems are designed with a battery to supply uninterrupted

power while a generator is activated. The critical link in this procedure

is the automatic transfer switch. As the controlling entity, the switch

must recognize the power failure and bring the generator on line. Ifthe switch fails to initiate action the system will not function.

The switch recognizes the failure and senses that the generator is

ready. In normal operation adjustable parameters are set for a one

second delay before transfer is made from the dead utility to the

back-up generator.

When theres

NoRoom forError

For service, upgrades

and maintenance of powertransfer switches depend

onASCO Services.Tel. 800-800-ASCO (2726) www.ascoservices.com


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Responding

with real worldSolutionsRegular

maintenancecan virtually

eliminatethe risk

of switchfailures.

Even new switching equipment requires periodic testing and service.

A product warranty is valuable protection if defects arise. But service

and preventive maintenance are designed to avert problems before

they become serious threats to system integrity.

Many facility managers can perform periodic testing and regular

maintenance of their generators but lack the expertise to service the

automatic transfer switch. As a result most problems occur from

switch failure.

Professionally trained technicians should inspect and test central

power components as well as related equipment a minimum of

once per year. In the case of medical facilities testing should be

accomplished much more frequently.

ASCO Services is uniquely qualified to provide the comprehensive

maintenance programs necessary to minimize the probability ofmajor malfunctions within the switch system.

We offer total service with a commitment to doing whatever it

takes to keep the power on. Our lengthy record of outstanding

performance has made ASCO Services the provider of choice for

numerous hospitals, financial institutions and other operations in

which electrical power is mission critical.

Maintenance programs can be customized to

meet individual facility needs. National accounts

may control costs and service schedules from

a main office location. Concise computer

generated reports clearly detail activity, recom-

mendations and/or corrective action taken.

Power failures can be costly and dangerous.

When theres no room for error there's no room

for anyone other than ASCO Services... the Power

of Service.

Tel. 800-800-ASCO (2726) www.ascoservices.com


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ASCO Services is dedicated to exceeding expectations by providing inno-

vative solutions to customer problems. The goal is to consistently achieve

superior performance in all endeavors.

Simply stated our mission is to provide a wide range of technical services

to users of automatic transfer equipment in emergency power systems.

These services include comprehensive preventive maintenance programs,

modifications, upgrades and emergency

repairs. Systems serviced range in

complexity from a single automatic

transfer switch up to multiple transfer

switches and engine generators.

In fact our vision is much broader.

We function as a team with each

member encouraged to exceed

customer expectations. This promotes

an atmosphere in which excellence

thrives and exceptional performance is the standard.

The willingness to go beyond the expected is evident in the enviable brand

reputation we have established. In a recent survey conducted by Building

Operating Management magazine ASCO Services was ranked Number One in

field service over its nearest rival by a wide margin of 3 to 1!

Were proud of the record we have achieved. Its gratifying to know that so

many organizations that depend on power depend on ASCO Services. We

pledge to continue to provide an extra measure of service to each and every

one of our customers.

ASCO Services is a wholly owned subsidiary and exclusive OEM service

arm of the Automatic Switch Company, one of the worlds largest manufac-

turers of transfer power switching equipment. Serving the needs of Automatic

Switch Companys customers is a major focus, however ASCO Services also

provides high quality maintenance and emergency repairs on equipment

produced by other manufacturers.

Leadershipbegins withVision



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The National Electrical Manufacturers Association

(NEMA) recognizes the need for preventive maintenance in

its Publication ICS23: a maintenance program and schedule should be estab-

lished for each particular installation to assure minimum downtime (in case of

distributor power failure.)

The National Fire Protection Association (NFPA) 110, Standard for

Emergency and Standby Power Systems, Chapter 6, RoutineMaintenance and Operating Testingdefines electrical preventive meas-

ures as, The continuing reliability and integrity of the EPSS (Emergency Power

Supply System) are dependent on an established program of routine maintenance

and operational testing. Additionally, Section 6-3.5 states, Transfer switches

shall be subjected to a maintenance program including connections, inspection or

testing for evidence of overheating and excessive contact erosion, removal of dust

and dirt, and replacement of contacts when required.

Many critical electrical systems are not maintained to proper standards. Automatic transferswitches, in particular, are often neglected. The reasons vary. Components might be installed

incorrectly. Poor design could leave limited access. Facility managers may conduct regular test-

ing of some, but not all, components of the system. Maintenance costs are deemed excessive.

Considering the potential devastating effects of system failure, the reluctance to schedule

preventive maintenance of switches is surprising. The true cost can only be determined when

weighed against the cost of lost service due to unplanned failure.

Keeping the

Poweron



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Testing is a vital, but frequently

overlooked function.

ASCO Services sophisticated testing

procedures are designed to eliminate

costly failures before they occur and cause serious inconven-

ience. In most cases testing is the only reliable way to

diagnose potential problems. Transfer switch failures are

most often caused by control panel malfunctions. Proper

testing of these devices requires in-depth knowledge of

procedures and field experience. ASCO Services technicians

are trained to conduct testing and interpret results.

Corrective action, if indicated, can then be taken.

Many facility managers are reluctant to perform certain

tests because they believe their operation must be shut down

resulting in costly downtime. In fact, most testing can be

accomplished with a by-pass switch that allows normal

operations to continue unaffected.

ASCO Services offers these and other testing procedures:

Protective relay test and calibration services

Circuit breaker primary and secondary injection testing

Infrared surveys to identify connection problems and overloads before failures occur

Coordination studies to ensure all overcurrent protective devices are properly adjusted

to activate in coordinated succession without tripping main feeder breakers

Maintainingthe

Integrityof yoursystem

Periodic testing can isolatepotential problems



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Ready to

Respond in anEmergency

Power distribution system failure is often caused by circumstances that

have wide ranging effects such as severe weather or electrical grid failure.

Organizations face numerous challenges in these types of situations.

Worrying about emergency power system service shouldnt be one of them.

ASCO Services customers are assured of technical assistance as quickly

as possible through a comprehensive escalation procedure.

Global service centers are manned and equipped for deployment

7x24x365. Limiting your facilitys downtime is our goal.

Service vans are stocked with parts and equipment that

allow technicians to complete the vast majority of repairs

on-site. On occasion a specific part may not be available.

In these rare instances ASCO Services customers receive

top priority for shipments from Automatic Switch

Company.

An ASCO Services service agreement is designed to

reduce your downtime and your costs in an emergency

situation. Agreements are the surest way to cushion the

adverse effects of power supply problems.



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Preventive maintenance agreements

offer significant advantages. One of the

most important is the ability to properlybudget expenses. Two basic contracts are

available. You can select the one that best

fits your needs and fiscal constraints.

Level One Service Agreement:

Includes annual preventive mainte-

nance performed at a mutually agreed

upon date and time. Work can be

completed during normal business hours or after hours, at yourdiscretion. This agreement entitles you to a discount on parts

and a reduced hourly rate for any additional labor that may be

required. Emergency work is not included in this agreement but

ASCO Services contract holders receive priority on scheduling during

emergency situations. This can be extremely important during major

power disruptions.

Level Two Service Agreement:

Includes all benefits of Level One Service Agreement, plus, all parts,

labor, expenses, and emergency service calls provided at no additional

charge. Emergency service is dispatched 7x24x365.

Multi-year contracts are also available. These agreements provide

an effective way to budget in advance and avoid unexpected expendi-

tures for repairs.

The most important reason to consider an agreement is the fact

that preventive care can greatly reduce the chances of emergency

problems. Avoiding expensive downtime can more than compensate

for the cost of the contract.

An ounce of prevention can make

all the difference



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Preventive Maintenance Check Listfor Automatic Transfer Switches1.) De-energize the switchgear and engine start signal (ASCO 962 and 434

models do not need to be de-energized.)

2.) Secure and lockout normal and emergency disconnects.

3.) Remove the arc chutes and pole covers.4.) Test and re-calibrate all trip sensing and time delay functions in the switchgear.

5.) Vacuum clean the accumulated dust from the switchgear and accessory panels.

6.) Inspect for moisture or signs of previous wetness or dripping.

7.) Remove any grime with an approved solvent.

8.) Clean and lubricate TS coil and operator linkage.

9.) Inspect all insulating parts for cracks or discoloration due to excessive heat.

10.) Inspect all main arcing contacts for excessive erosion.

11.) Inspect all current-carrying contacts for pitting and discoloration due to excessive heat.

12.) Inspect all control relay contacts for excessive erosion and discoloration due to excessive heat.

13.) Inspect and clean all add-on panels and accessories.

14.) Manually operate the main transfer movement to check proper contact alignment, deflection,gap, wiping action and control; contact operation.

15.) Check all cable and control wire connections to the transfer switch control and sensing paneland other system components and tighten if necessary.

16.) Electrically test all power sensing and time delay devices and adjust as necessary.

17.) Reconnect engine start.

18.) Re-energize the switchgear and conduct a test bysimulating a normal source failure.

19.) Prepare and submit a formal computer generatedreport to include a description.

Paralleling System Preventive

Maintenance Check List1.) Clean switchgear thoroughly.

2.) Check all control wiring connections.

3.) Manually parallel each generator.

4.) Verify all meters for accuracy.

5.) Ensure all circuit breakers function properly.

6.) Perform secondary injection testing on all applicable circuit breakers.

7.) Annotate all trip settings of circuit breakers.

8.) Make sure all fused disconnect switches operate.

9.) Dynamically check all pre-alarms and shutdowns.

10.) Verify all backup PLC power supplies are operating correctly (if applicable.)

11.) Check for CPU battery expiration date (if applicable.)

12.) Check all station batteries.

13.) Ensure system operates in automatic mode by initiating engine start.14.) Ensure generators share load properly and there is no cross current under no load.

15.) Check load control, bus optimization and load demand (if applicable.)

16.) Ensure engines run through cool-down and shutdown accordingly.



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Improvements in equipment concepts, design and controls are continually

being made. Field personnel require in-depth knowledge of the latest

innovations in order to provide the highest level of service. ASCO Services

maintains a recurring training program to assure that every technician is aware

of recent developments and procedures.

Our association with Automatic

Switch Company, one of the world's

largest manufacturers of transfer power

equipment, provides a meaningful

competitive advantage. This partnership

places us at the cutting edge of industry

developments and enables us to stay

ahead of competition in meeting the

needs of our customers. ASCO Services personnel are trained to address total

system problems. This means knowledge of older designs is also important.

Special care is taken to provide this important aspect of our field

representatives education.

Personnel are experienced and highly motivated. With an average of more

than 13 years experience they have the ability to evaluate conditions quickly

and conduct a wide range of operations independently on site.

Our network of service locations continues to grow each year. It is our aim

to be as close to as many customers as possible to assure the finest in

personal attention.

KeepingAhead of the curveSharing the latest in technologicaldevelopments with field servicepersonnel through recurring training



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The worldwide web brings a wealth of information right

to your desk. Our web site (www.ascoservices.com) contains

exciting details on our services, current marketing programs,

service locations, and personnel.

The easy to navigate site provides a sample service agreement and simple

instructions on how to initiate an agreement on line. Service appointmentscan be arranged quickly and easily via the web. Viewers may also request

information directly.

An informative Current Events section is updated on a periodic basis.

This section highlights items of general interest plus industry specific news.

Promotional offers may also be included.

New Automatic Switch customers may input warranty information and

request complete details on service agreements.

It is our intention to continue to make additions and improvements

to our site to increase its value to you. Comments and suggestions are

always welcome.

Informationat your fingertips

www.ascoservices.com



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ASCO Services offers a wide range of innovative solutions to make your emergency

power system function more effectively. Our technicians are factory-trained to recognize those

components most likely to wear over time.They can review your entire systems critical

points, provide a detailed analysis, and

ascertain the areas most in need.

Common recommendations include:

Group 5 control panel updates

PLC retrofits

Addition of new accessories

Site monitoringEquipment refurbishing

In addition to a thorough review of existing systems, account rep-

resentatives and technicians will survey your current and projected

needs. In this way, they can prepare recommendations that may go

beyond common upgrades. Keeping your emergency power system

ready for all eventualities is a major concern at ASCO Services.

Conversions, modifications andupgrades are cost-effective waysto add the newest technologytoexisting systems

Bringing your equipment

up to speed



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A few important

suggestionsKeep a file for each unique product including a maintenance log, OEM

manual, schematic drawings, control set points and building feeder and

riser information. Determine your own control set points and record.

Understand the maintenance benchmarks for each piece of equipment

in the emergency power system. Be sure maintenance schedule compares

favorably with manufacturers recommendations.

Look beyond the surface when choosing a service provider. Do not select

solely on a cost basis. OEM service is typically more expensive than

independent or third party service but there may be significant differencesin the level of service and support... particularly in a crisis situation.

Understand the full implications of any service agreement. Be sure all

terms are clearly stated.

Be sure your supplier has easy access to spare parts. ASCO

Services association with Automatic Switch provides for

priority delivery of required parts.

Learn the basic operation of your system. ASCO Services

technicians can provide information to help you maintain

your system between scheduled visits. A little personal

attention can provide a large measure of extra security.

Things you can do to assurethe best servicefor your systemat the most economical cost



14/15

Events in Houston, Texas and New York City brought out the

best in the ASCO Services team. Record rainfall slammed Houston

in early June turning the downtown business district into a virtual

inland waterway. The World Trade Center terrorist attack destroyed

the Twin Towers and devastated the surrounding area in lower

Manhattan. In both cases ASCO Services personnel quickly moved

in to lend valuable support and technical assistance.

In Houston the top priority was restoration of power especially

to hospitals and financial service organizations. The disaster

highlighted the advantages of a maintenance/service agreement.

ASCO Services customers were first in line for emergency repairs

as technicians worked day and night to return facilities to normal

operation. Customers were also able to access a complete

bundled package that effectively saved them time and money.

ASCO Services acted as a single source providing:

Assessment of damage to system

Purchase of required equipment with expedited delivery

from stock from Automatic Switch

Repair and installation

Start-up testing

The New York tragedy presented unique obstacles for the ASCO Services team.

Ground Zero was off-limits to all but recognized emergency/rescue personnel. ASCO

Services was stationed close-by in support of the New York Fire Department and was

called upon to supply a transfer switch for emergency power during the early rescue

attempts. The company received a Letter of Appreciation from the NYFD for its

outstanding contributions to the effort.

In other nearby locations equipment functioned as required during the loss of

power that followed the attack. Courtesy visits were made as soon as possible to

customers attempting to return to normal operation. Service personnel were assigned

to 2 World Financial Center on a 24-hour stand-by basis for three full weeks.

We are extremely proud of the work performed by the ASCO Services team.

We sincerely regret the death and destruction caused by these events. We extend our

condolences to all who were affected.

Critical support

in time of need



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HEADQUARTERS PERSONNELAMERICA

Jack PetroVice PresidentPhone: 973-966-2071

Fax: 973-966-2054email: [email protected]

Doug SandbergDirector of OperationsPhone: 973-966-2079Fax: 973-966-2054email: [email protected]

Blake BennettEastern Region Service ManagerPhone: 248-689-9988Fax: 248-689-3075

email: [email protected]

David SkaggsWestern Region Service ManagerPhone: 209-472-7186Fax: 209-472-1066email: [email protected]

Andy SalernoCustomer Service ManagerPhone: 973-966-2600Fax: 973-966-2134email: [email protected]

Joe BahnatkaSales & Marketing ManagerPhone: 973-966-2150Fax: 973-966-6586email: [email protected]

Gene LeachService Agreement Program CoordinatorPhone: 973-966-2074Fax: 973-966-6586email: [email protected]

Dave MattesonSenior Sales & Marketing CoordinatorPhone: 973-966-5770Fax: 973-966-6586email: [email protected]

AFRICA/MIDDLE EAST

ASCO Power Technologies Ltd.Dubai, United Arab EmiratesPhone: 011-971-4-834-284

ASIAASCO ASIATaipei, ROC TaiwanPhone: 011-886-2-2702-9225Geas Co. LTD5F-7, No. 1 Wu Chuan 1 RoadHsin Chuang City

Taipei HsienTaiwanPhone: 011-886-22-2990987

EUROPE

ASCO EPC UK2 Pit Hey Place West PimboSkelmersdaleLancashire, England WN8 9PGPhone: 44-1695-552-327Fax: 44-1695-552-353

Key

CorporateContacts

60 Hanover Road, Florham ParkNew Jersey 07932 U.S.A.

800-800-ASCO (2726) Fax: 973-966-2054www ascoservices com

Documents

Catalogo Servicios - Service Catalog - ASI