CASE STUDY

THE TOWN OF

LUANG REAP HOI

PHNOM PENH PLAN

The Skill and knowledge Improvement Project for

Sustainable Development in Tourism Industry

OUTLINE

EXCUTIVE SUMMARY STAKEHOLDER ANALYSIS PROBLEM TREE SOLUTION /OBJECTIVE TREE DESIGN AND MONITORING

FRAMEWORK WORK BREAKDOWN STRUCTURECRITICAL PATHMS PROJECT

Executive Summary

According to case study, There is a small city named Luang Reap Hoi where tourism industry is growing rapidly but city council has no plan to support the accumulated number of tourists that causes a lot of problems to city which can defined in 4 groups

– Human Resource– Tourism and Infrastructure– Environment– Social

• In our point of view, the problems of Human Resource is critical issue.

• The objective of the project is, to improve skill and Knowledge for employees and local people to work in tourism industry.

• The process of the project– Stakeholder Analysis– Problem tree– Objective tree– Design and Monitoring Framework– Work Breakdown Structure– Critical Path

• The expected result is, people have skill and knowledge in tourism industry consist of interpretation, hotel services and so on.

• The beneficial of this project promotes the increasing number of tourists and improve investment in tourism industry that would contribute the economic growth.

• Duration time = 96 weeks (2 years)

• Budget = 2 million dollars

Stakeholder Analysis

Stakeholder Stakeholder’ s interest PerceiveProblem

ResourceMandate

TourismGood service ( Hospitality )

Communication- No Interpretation

Willingness to pay for improved

service

The owner of Hotel & Restaurant

Good skill workersNo qualified staffs& high competition

Facilities & capital

Employee Living high standard Reduced Salaries Capacity

Local People Own business, get a job Lack of skilland knowledge , Do not have capital

Culture & Traditional

Department of Skill Development

Skill development & resource unemployment

Insufficient fund

Expertise And facilitation,

Provide Training

PROBLEM TREEPROBLEM TREELow Economic growth

Unemployment rate increasing

Decreased investment in tourism service

Number of tourism decline

Bad services

People Lack of skill & knowledge in tourism service industry

No Training Center

Inadequate of education staffs

Poor education No InterestingMotivation

No plan &policies Difficult Access to School

No sufficient from families

Insufficient school

-No money - don’t know skill

& knowledge important

BadTransportation

Gov. has no fund for

support

Cultural andTransportatio

n

High Economic Growth

More Employment

Sufficient Investment in Tourism Sector

Good Service

Sufficient Training Center

Adequate Of Education Staff Good Education

More InterestingMotivation

Good Plan and Policy

Affordable

Easy Access to School

Realize the Important of Skill and Knowledge

Family Support

Good Transportation

Sufficient School

Gov. SupportFund

SOLUTION / OBJECTIVE TREE

Design Summary Performance Target Data Source Assumptions/ RISKS

IMPACT-High economics growth-More employment-Increase investment in tourism industry

-GDP: 3% increase from 1.5 in 5 years

-Employment rate: increase 20% from 1,000 in 5 years

-the amount of

investment in tourism industry: $50 millions in 10 years (now 20 million)

-Ministry of Economics

-Ministry of Labor

-Ministry of Planning

-Political is stable

-No financial crisis

-No contagious disease

OUTCOME

-Better services to tourism sector

-The number of tourists: increase 10% from 10,000 in 2 years

-Satisfaction of tourists: increase 80% from 10,000 in 1 year

-Ministry of Tourism, Immigration Department

-Out source (survey)

-program updating

-Ministry of Tourism’s priority

OUTPUTS-training center operational

-Adequate education staff

-Participants have skill & Knowledge

-More interest & motivation community

-Number of programs that completed: 10 programs per year

-The number of trained staff: 10

-Test: 80% of participants qualify

-The number of applications that apply for the program: 300

-Training center report -participation of stakeholder

-sufficient skilled trainer

-Ministry of Education conduct basic education

Feasibility Study

14 weeks & 13,300

Building Design

10weeks & 7,300

Bidding

2weeks& 500

Construction

32 weeks& 1.5 M

Training Program Preparati

on22weeks29,500

Staff Training

16 weeks11,000

Training

58 weeks101,000

Certification

4 weeks 3600

Hire consultants for feasibility study4 weeks & 3000

Hire consultant for building design 4 weeks & 3000

Bidding started

2 weeks & 500

Construction started

32 weeks &1.5 M

Hire consultant for program

4 weeks & 3000

Hire staffs

4 weeks & 3000

Selection of participants

10 weeks &1000

Examination given

2 weeks & 2000

prepare feasibility study

8 weeks & 3000

Prepare engineering design

4 weeks & 4000

Bidding completed

Construction completed

Prepare program

6 weeks & 5500

Train staffs

6 weeks & 18,000

Participants selected

0

Certificate awarded

2 weeks &1600

Work Breakdown StructureSkip

120 weeks $1,659,200

Work Breakdown StructureApproval feasibility2 weeks & 300

Approval

2weeks & 300

Program completed

0

Train staffs completed

0

Run Program48 weeks &100,000

Feasibility completed

Building design complete

Hire consultants for advertisement4 weeks & 3000

Broadcasting

0

Prepare advertise campaign4 weeks & 5000

Run advertisem

ent4 weeks

& 3000

Hire Consultant for feasibility

Study 4 weeks

StartProgram

Prepare feasibility Study

8 weeks

Approvalfor feasibility

Study 2 weeks

Feasibility Complete

Hire Consultant for Building

4 weeks

PrepareEngineering

Design4 weeks

Approval for Design2 weeks

BuildingDesign

Complete

DoBidding2 weeks

Bidding Complete

1

2 3 4 5 6 7 8 9 10 11

ConstructionStart

32 weeks

ConstructionCompleted

Training Center

Run Program48 weeks

ParticipantSelected

Selection of Participants10 weeks

Adequate Education

Staff

Training Staff

Completed

Training Staff

6 weeks

Hire Staff

4 weeks

TrainingProgramComplete

Hire Consultantfor Program

4 weeks

PrepareTrainingProgram8 weeks

12

13 14

15 1617 18 19 20 21

27 28 29

Hire Consultant for Advertisement

4 weeks

Prepare Advertisement

Campaign4 weeks

22 23

Run Advertisement

4 weeks

Broadcast andAdvertisement

done

More interestedAnd motivation

24 25 26

Examination2 weeks

30

Certificate2 weeks

31

Program Complete

Participant have skills

& knowledge

32 33 Program Complete

34

Critical Path

No. Activities Duration Predecessor

1 Start project 0 -

2 Hire consultant for feasibility study

4 1

3 Prepare feasibility 8 2

4 Approval 2 3

5 Feasibility complete 0 4

6 Hire consultant for building design

4 5

7 Prepare engineeringdesign

4 6

8 Approval 2 7

Activities

No. Activities Duration Predecessor

9 Building design Complete 0 8

10 Biding 2 9

11 Biding completed 0 10

12 Construction start 32 11

13 Construction complete 0 12

14 Training Center 0 13

15 Hire consultant for program 4 1

16 Prepare program 8 15

17 Program complete 0 16

No. Activities Duration Predecessor

18 Hire staffs 4 17

19 Train staffs 6 18

20 Training completed 0 19

21 Adequate education staffs 0 20

22 Hire consultant for advertisement

4 15

23 Prepare advertise

campaign

4 22

24 Run advertisement 4 23

25 Broadcasting 0 24

No. Activities Duration Predecessor

26 More interest 0 25

27 Selection participant 10 26

28 Participant selected 0 27

29 Run program 48 14,28

30 Examination 2 29

31 Certificate 2 30

32 Program completed 0 31

33 Participants have skill & knowledge

0 32

34 Completed project 0 33

THANK YOU

FOR YOUR ATTENTION