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Creating an effective workspace environment
The South Wales Shared Resource Serviceworks in partnership with WorkspaceTechnology to provide comprehensiveengineering & support services.
Engineering and Support Services... Expert Knowledge and Support
Case StudyShared ResouceService (SRS)
Creating an effective workspace environment1
The South Wales Shared Resource Service works inPartnership with Workspace Technology to ProvideComprehensive Engineering & Support Services
Shared Resource Service (SRS) is a collaborative ICT provision inSouth Wales that provides ICT services to a number of public sectororganisations.
The SRS is the largest and most successful local GovernmentShared Resource Services facility in the UK. The original data centrewas developed in partnership with Workspace Technology in2009/2010 creating four state of the art data halls used by the widerWelsh Public Sector.
SRS is at the forefront of data centre services for Wales andprovides services for an impressive and growing list oforganisations from across the Public Sector. Customers includeGwent Police, Torfaen CBC, Monmouthshire CBC, NWIS andSwansea University.
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Client Requirements
The strategic aim of the SRS organization is to delivereffective ICT services from a single combined unit andoperate as one share resourse. With priorities focusedon delivering ICT support services, there was arequirement for an expert data centre partner to helpsupport the mission critical infrastructure.
The failure of mission critical or data centreinfrastructure would have a serious operational impacton SRS customers. The cost of data centre downtimecan be crippling causing severe operationaldifficulties. Workspace Technology was able to offerSRS planned preventative maintenance combinedwith break fix callout on their cooling, UPS, generator,fire suppression and associated infrastructure. Inaddition Workspace Technology was able to offer abroad range of data centre expertise and knowledgeincluding enhanced “optimisation” servicesmaximizing energy efficiency for the SRS facility.
With an intimate working knowledge of the SRS datacentre, Workspace Technology’s Engineering &Support Services team was the natural company withwhich to enter a long lasting service partnership.
Creating an effective workspace environment
Service & Integration Partner
Workspace Technology’s Engineering & SupportServices (ESS) division deliver a comprehensive rangeof expert 24/7 service, support & optimisation plansfor SRS. The strategic service goals of WorkspaceTechnology include:
n Delivery of Holistic Mission Critical & Data CentreSupport Services.
n To Improve Operational Efficiencies and Reduce Risk
n Maximise SRS Assets
n Provide SRS with Effective Change Management
n Fulfil Service Level Objectives
n Optimise SRS Data Centre & Power Performance
Workspace Technology’s ESS team deliveredunprecedented levels of expert help 24/7 throughplanned preventative maintenance, emergency calloutand optimisation services.
PlannedPreventativeMaintenance
EmergencyBreak FitResponse
Data CentreOptimisationServices
Creating an effective workspace environment 3
Support... planned and contract maintenance services
Planned Preventative Maintenance
Workspace Technology delivers SRS Planned PreventativeMaintenance ('PPM') scheduled services to all installed equipmentthroughout the data centre halls. Performed by experiencedengineers Workspace Technology’s Engineering & Support Servicesteam helps SRS to ensure that their equipment is operating correctlyavoiding unscheduled breakdowns.
Enhanced Planned Maintenance Services
The service plan includes a number of enhanced maintenanceoptions helping SRS maximise emergency power systemavailability.
Service Details
Load Bank Testing
Annual load bank testing performed on all 4 x 1MVA sets ensures the SRS generatorsoperate at full design load on a regular basis.This prevents issues associated with low loadoperation.
Generator FuelMaintenance
Fuel maintenance is essential to prevent water& bio-mass build up.
Regular fuel maintenance ensures SRS fuelquality is maintained preventing potentialgenerator start-up failures.
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Call Out Contracts
Workspace Technology’s Engineering & Support Services provide aComprehensive Break Fix Callout Service for all SRS criticalequipment.
Support Plan Options
Site Spares
As part of the service contract Workspace Technology provides arange of strategic “Site Spares” for SRS. This approach hassignificantly improved the meantime to repair providing field serviceengineers with instant access to replacement parts.
Planned Preventative Maintenance Schedule • • •New Equipment 12 Month Warranty • • •Minor Adjustments During Service Visits • • •Availability of Technicians 24 x 7 x 365 • • •Engineers Callout Charges • •Variable Response Time Options • •Out of Warranty Equipment Replacement •
Service Standard
Premium
Comprehensive
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Optimisation
Workspace Technology’s consultants also provide a range ofprofessional advice on all aspects of I.T Infrastructure, Data CentreOptimisation, Design, Deployment, Sizing, Availability and a rangeof Survey and Audit services for SRS.
Audits and Surveys
Workspace Technology Engineering & Support Services teamprovide a number of value added services for SRS.
Service Details
Data CentreOptimisationAudit
The Data Centre Optimisation Audit isdesigned to provide a comprehensive review ofthe existing data centre facility. This service isdesigned to identify both good and badpractice and help clients reduce downtime andimprove data centre performance.
ElectricalThermalImaging Survey
Detailed Electrical Thermal Imaging Survey ofdata centre electrical systems will help identifyunseen faults which can cause expensivebusiness downtime, damage, loss of data orrisk from fire.
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Fault Reporting & Escalation
Workspace Technology’s Technical Support Centre (TSC) based inSutton Coldfield provides a central point for fault management forSRS as well as general advice and technical support.
The TSC is available for all customers with a valid Service ContractAgreement. The TSC can be accessed by telephone or via thesecure customer web portal.
The Technical Support Centre provides the SRS team access to thefollowing services:
n Live online support
n Online Fault Logging
n Service Contract Phone Number Details
Fault Escalation Process.
Approved “Endorser” EU “Code ofConduct on Data Centre Efficiency”
Workspace Technology’s “Commitment to help clientsreduce their carbon footprint through the deploymentof energy efficient technology and design”.
APC Elite PartnerData Centre Certified
Technology House, 5 Emmanuel Court, Reddicroft Sutton Coldfield, West Midlands B72 1TJ.
Tel : 0121 354 4894 Fax: 0121 354 6447email : [email protected]
Creating an effective workspace environment
About Workspace Technology
Workspace Technology welcomes this opportunity to connect with you as a valuedcustomer. We would like to share our vision and expertise through a partnershipapproach. Our ability to deliver integrated, scalable, energy efficient solutions has madeus the preferred choice for many public sector and commercial businesses today.
Operating throughout the UK, Workspace Technology offers clients an enthusiastic andrefreshing approach, combined with teamwork that takes performance and service tonew levels of excellence.
Further details of Workspace Technology’s products and services can be found atwww.workspace-technology.com.
Workspace Technology’s Engineering & Support Services division isdedicated to delivering industry-leading service, support &optimisation for our customers across the UK. By engaging you andtaking the time to understand the business and performance relatedissues Workspace Technology is able to effectively address thedemands of your business.
